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• Sun Ray Hardware Last Order Dates & Extension of Premier Support for Desktop Virtualization Software

  - by Adam Hawley

  In light of the recent announcement  to end new feature development for Oracle Virtual Desktop Infrastructure Software (VDI), Oracle Sun Ray Software (SRS), Oracle Virtual Desktop Client (OVDC) Software, and Oracle Sun Ray Client hardware (3, 3i, and 3 Plus), there have been questions and concerns regarding what this means in terms of customers with new or existing deployments.  The following updates clarify some of these commonly asked questions. Extension of Premier Support for Software Though there will be no new feature additions to these products, customers will have access to maintenance update releases for Oracle Virtual Desktop Infrastructure and Sun Ray Software, including Oracle Virtual Desktop Client and Sun Ray Operating Software (SROS) until Premier Support Ends.  To ensure that customer investments for these products are protected, Oracle  Premier Support for these products has been extended by 3 years to following dates: Sun Ray Software - November 2017 Oracle Virtual Desktop Infrastructure - March 2017 Note that OVDC support is also extended to the above dates since OVDC is licensed by default as part the SRS and VDI products.   As a reminder, this only affects the products listed above.  Oracle Secure Global Desktop and Oracle VM VirtualBox will continue to be enhanced with new features from time-to-time and, as a result, they are not affected by the changes detailed in this message. The extension of support means that customers under a support contract will still be able to file service requests through Oracle Support, and Oracle will continue to provide the utmost level of support to our customers as expected,  until the published Premier Support end date.  Following the end of Premier Support, Sustaining Support remains an 'indefinite' period of time.   Sun Ray 3 Series Clients - Last Order Dates For Sun Ray Client hardware, customers can continue to purchase Sun Ray Client devices until the following last order dates: Product Marketing Part Number Last Order Date Last Ship Date Sun Ray 3 Plus TC3-P0Z-00, TC3-PTZ-00 (TAA) September 13, 2013 February 28, 2014 Sun Ray 3 Client TC3-00Z-00 February 28, 2014 August 31, 2014 Sun Ray 3i Client TC3-I0Z-00 February 28, 2014 August 31, 2014 Payflex Smart Cards X1403A-N, X1404A-N February 28, 2014 August 31, 2014 Note the difference in the Last Order Date for the Sun Ray 3 Plus (September 13, 2013) compared to the other products that have a Last Order Date of February 28, 2014. The rapidly approaching date for Sun Ray 3 Plus is due to a supplier phasing-out production of a key component of the 3 Plus.   Given September 13 is unfortunately quite soon, we strongly encourage you to place your last time buy as soon as possible to maximize Oracle's ability fulfill your order. Keep in mind you can schedule shipments to be delivered as late as the end of February 2014, but the last day to order is September 13, 2013. Customers wishing to purchase other models - Sun Ray 3 Clients and/or Sun Ray 3i Clients - have additional time (until February 28, 2014) to assess their needs and to allow fulfillment of last time orders.  Please note that availability of supply cannot be absolutely guaranteed up to the last order dates and we strongly recommend placing last time buys as early as possible.  Warranty replacements for Sun Ray Client hardware for customers covered by Oracle Hardware Systems Support contracts will be available beyond last order dates, per Oracle's policy found on Oracle.com here.  Per that policy, Oracle intends to provide replacement hardware for up to 5 years beyond the last ship date, but hardware may not be available beyond the 5 year period after the last ship date for reasons beyond Oracle's control. In any case, by design, Sun Ray Clients have an extremely long lifespan  and mean time between failures (MTBF) - much longer than PCs, and over the years we have continued to see first- and second generations of Sun Rays still in daily use.  This is no different for the Sun Ray 3, 3i, and 3 Plus.   Because of this, and in addition to Oracle's continued support for SRS, VDI, and SROS, Sun Ray and Oracle VDI deployments can continue to expand and exist as a viable solution for some time in the future. Continued Availability of Product Licenses and Support Oracle will continue to offer all existing software licenses, and software and hardware support including: Product licenses and Premier Support for Sun Ray Software and Oracle Virtual Desktop Infrastructure Premier Support for Operating Systems (for Sun Ray Operating Software maintenance upgrades/support)  Premier Support for Systems (for Sun Ray Operating Software maintenance upgrades/support and hardware warranty) Support renewals For More Information For more information, please refer to the following documents for specific dates and policies associated with the support of these products: Document 1478170.1 - Oracle Desktop Virtualization Software and Hardware Lifetime Support Schedule Document 1450710.1 - Sun Ray Client Hardware Lifetime schedule Document 1568808.1 - Document Support Policies for Discontinued Oracle Virtual Desktop Infrastructure, Sun Ray Software and Hardware and Oracle Virtual Desktop Client Development For Sales Orders and Questions Please contact your Oracle Sales Representative or Saurabh Vijay ([email protected])

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• Oracle WebCenter at the Enterprise 2.0 Conference

  - by Brian Dirking

  We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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• BIP and Mapviewer Mash Up I

  - by Tim Dexter

  I was out in Yellowstone last week soaking up various wildlife and a bit too much rain ... good to be back until the 95F heat yesterday. Taking a little break from the Excel templates; the dev folks are planing an Excel patch in the next week or so that will add a mass of new functionality. At the risk of completely mis leading you I'm going to hang back a while. What I have written so far holds true and will continue to do so. This week, I have been mostly eating 'mapviewer' ... answers on a post card please, TV show and character. I had a request to show how BIP can call mapviewer and render a dynamic map in an output. So I hit the books and colleagues for some answers. Mapviewer is Oracle's geographic information system, hereby known as GIS. I use it a lot in our BIEE demos where the interaction with the maps is very impressive. Need a map of California and its congressional districts? I have contacts; Jerry and David with their little black box of maps. Once in my possession I can build highly interactive, clickable maps that allow the user to drill into more information using a very friendly interface driving BIEE content and navigation. But what about maps in BIP output? Bryan Wise, who has written some articles on this blog did some work a while back with the PL/SQL API interface. The extract for the report called a function that in turn called the mapviewer server, passing a set of mapping requirements, it then returned a URL to a cached copy of that map. Easy to then have BIP render that image. Thats still very doable. You need to install a couple of packages and then load the mapviewer java APIs into the database. Then you can write your function to the APIs. A little involved? Maybe, but the database is doing all the heavy lifting for you. I thought I would investigate another method for getting the maps back into BIP. There is a URL interface you can call, this involves building an XML message to be passed to the mapviewer server. It's pretty straightforward to use on the mapviewer side. On the BIP side things are little more tricksy. After some unexpected messing about I finally got the ubiquitous Hello World map to render using the URL method. Not the most exciting map in the world, lots of ocean and a rather long URL to get it to render. http://127.0.0.1:9704/mapviewer/omserver?xml_request=%3Cmap_request%20title=%22Hello%20World%22%20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E Notice all of the encoding in the URL string to handle the spaces, quotes, etc. All necessary to get BIP to make the call to the mapviewer server correctly without truncating the URL if it hits a real space rather than a %20. With that in mind constructing the URL was pretty simple. I'm not going to get into the content of the URL too much, for that you need to bone up on the mapviewer XML API. Check out the home page here and the documentation here. To make the template portable I used the standard CURRENT_SERVER_URL parameter from the BIP server and declared that in my template. <?param@begin:CURRENT_SERVER_URL;'myserver'?> Ignore the 'myserver', that was just a dummy value for testing at runtime it will resolve to: 'http://yourserver:port/xmlpserver' Not quite what we need as mapviewer has its own server path, in my case I needed 'mapviewer/omserver?xml_request=' as the fixed path to the mapviewer request URL. A little concatenation and substringing later I came up with <?param@begin:mURL;concat(substring($CURRENT_SERVER_URL,1,22),'mapviewer/omserver?xml_request=')?> Thats the basic URL that I can then build on. To get the Hello World map I need to add the following: <map_request title="Hello World" datasource="cagis" format="GIF_STREAM"/> Those angle brackets were the source of my headache, BIPs XSLT engine was attempting to process them rather than just pass them. Hok Min to the rescue ... again. I owe him lunch when I get out to HQ again! To solve the problem, I needed to escape all the characters and white space and then use native XSL to assign the string to a parameter. <xsl:param xdofo:ctx="begin"name="pXML">%3Cmap_request%20title=%22Hello%20World%22 %20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E</xsl:param> I did not need to assign it to a parameter but I felt that if I were going to do anything more serious than Hello World like plotting points of interest on the map. I would need to dynamically build the URL, so using a set of parameters or variables that I then concatenated would be easier. Now I had the initial server string and the request all I then did was combine the two using a concat: concat($mURL,$pXML) Embedding that into an image tag: <fo:external-graphic src="url({concat($mURL,$pXML)})"/> and I was done. Notice the curly braces to get the concat evaluated prior to the image call. As you will see next time, building the XML message to go onto the URL can get quite complex but I have used it with some data. Ultimately, it would be easier to build an extension to BIP to handle the data to be plotted, it would then build the XML message, call mapviewer and return a URL to the map image for BIP to render. More on that next time ...

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• A Semantic Model For Html: TagBuilder and HtmlTags

  - by Ryan Ohs

  In this post I look into the code smell that is HTML literals and show how we can refactor these pesky strings into a friendlier and more maintainable model.   The Problem When I started writing MVC applications, I quickly realized that I built a lot of my HTML inside HtmlHelpers. As I did this, I ended up moving quite a bit of HTML into string literals inside my helper classes. As I wanted to add more attributes (such as classes) to my tags, I needed to keep adding overloads to my helpers. A good example of this end result is the default html helpers that come with the MVC framework. Too many overloads make me crazy! The problem with all these overloads is that they quickly muck up the API and nobody can remember exactly what order the parameters go in. I've seen many presenters (including members of the ASP.NET MVC team!) stumble before realizing that their view wasn't compiling because they needed one more null parameter in the call to Html.ActionLink(). What if instead of writing Html.ActionLink("Edit", "Edit", null, new { @class = "navigation" }) we could do Html.LinkToAction("Edit").Text("Edit").AddClass("navigation") ? Wouldn't that be much easier to remember and understand?  We can do this if we introduce a semantic model for building our HTML.   What is a Semantic Model? According to Martin Folwer, "a semantic model is an in-memory representation, usually an object model, of the same subject that the domain specific language describes." In our case, the model would be a set of classes that know how to render HTML. By using a semantic model we can free ourselves from dealing with strings and instead output the HTML (typically via ToString()) once we've added all the elements and attributes we desire to the model. There are two primary semantic models available in ASP.NET MVC: MVC 2.0's TagBuilder and FubuMVC's HtmlTags.   TagBuilder TagBuilder is the html builder that is available in ASP.NET MVC 2.0. I'm not a huge fan but it gets the job done -- for simple jobs.  Here's an overview of how to use TagBuilder. See my Tips section below for a few comments on that example. The disadvantage of TagBuilder is that unless you wrap it up with our own classes, you still have to write the actual tag name over and over in your code. eg. new TagBuilder("div") instead of new DivTag(). I also think it's method names are a little too long. Why not have AddClass() instead of AddCssClass() or Text() instead of SetInnerText()? What those methods are doing should be pretty obvious even in the short form. I also don't like that it wants to generate an id attribute from your input instead of letting you set it yourself using external conventions. (See GenerateId() and IdAttributeDotReplacement)). Obviously these come from Microsoft's default approach to MVC but may not be optimal for all programmers.   HtmlTags HtmlTags is in my opinion the much better option for generating html in ASP.NET MVC. It was actually written as a part of FubuMVC but is available as a stand alone library. HtmlTags provides a much cleaner syntax for writing HTML. There are classes for most of the major tags and it's trivial to create additional ones by inheriting from HtmlTag. There are also methods on each tag for the common attributes. For instance, FormTag has an Action() method. The SelectTag class allows you to set the default option or first option independent from adding other options. With TagBuilder there isn't even an abstraction for building selects! The project is open source and always improving. I'll hopefully find time to submit some of my own enhancements soon.   Tips 1) It's best not to have insanely overloaded html helpers. Use fluent builders. 2) In html helpers, return the TagBuilder/tag itself (not a string!) so that you can continue to add attributes outside the helper; see my first sample above. 3) Create a static entry point into your builders. I created a static Tags class that gives me access all the HtmlTag classes I need. This way I don't clutter my code with "new" keywords. eg. Tags.Div returns a new DivTag instance. 4) If you find yourself doing something a lot, create an extension method for it. I created a Nest() extension method that reads much more fluently than the AddChildren() method. It also accepts a params array of tags so I can very easily nest many children.   I hope you have found this post helpful. Join me in my war against HTML literals! I’ll have some more samples of how I use HtmlTags in future posts.

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• How to Save Hundreds or Thousands of Dollars on Cell Phone Service

  - by Chris Hoffman

  Cell phone contracts are bad. You get a seemingly cheap phone up front, but you more than pay for the cost of the phone over two years. Prepaid phone plans are surging in North America for a reason. Prepaid phone plans will be cheaper and more flexible than traditional contracts with big carriers for many people. However much you use your phone, there’s a good chance you can save money with a prepaid service. No More Contracts Here’s how cell phone service typically works in North America: You get a subsidized phone for “free”, $99, or $199. You sign up for a two-year contract and more than pay back the cost of that phone over the length of the contract. This is similar to leasing something or purchasing it on a credit card and paying it back over two years — you spend less up front, but you’re paying more in the long run. But this isn’t the only option. You could opt for a cheaper prepaid service that doesn’t lock you into a contract. If you don’t use your phone much, you could just pay for what you use and avoid the hefty cell phone bills. If you use your phone a lot, you could get a cheaper plan, too. Now, this certainly isn’t for everyone. If you want the latest iPhone or Galaxy smartphone every two years and require a 4G data connection, prepaid services may not be for you. On the other hand, if you don’t need the latest phone, you can save money here. You can also save a huge amount of money if you don’t use your phone much. Phone Options When you choose your prepaid or contract-free service, you’ll often be able to purchase a phone from them. You’ll generally be able to find dirt-cheap dumbphones and the cheapest, slowest Android phones for not very much money. If you are able to buy a top-of-the-line smartphone, you’ll have to pay the full, unsubsidized price. That’s $649 for either an iPhone 5S or Samsung Galaxy S4. Whatever phones the service provider offers, you could always buy a phone elsewhere — for example, you could buy an unsubsidized iPhone direct from Apple and then take it to your cell phone service of choice. Most services will allow you to get a SIM card and pop it into your existing phone rather than purchasing a phone. If you can get a hand-me-down smartphone, you can often save quite a bit of money. For example, you may have a family member upgrading from an iPhone 4S to an iPhone 5S. You could take their phone to a prepaid carrier and have a nicer phone on a cheap cell phone plan. If you brought an old smartphone to a big carrier like AT&T or Verizon, they wouldn’t give you a discount on your monthly plan. You’d have to pay the same amount of money every month as if you had gotten a subsidized phone. Google’s Nexus phones are also great options for people looking to buy smartphones and pay up-front. Google’s Nexus 4 offered a modern, almost top-of-the-line Android smartphone experience at $299 or $349 when it came out last year. Google will soon be releasing the Nexus 5 and it’s expected to be priced at $349. That’s certainly a lot more than a cheap phone, but it’s a fairly high-end smartphone at almost half the price of an iPhone 5S or Galaxy S4. Nexus phones can be purchased online from Google’s Play Store. Service Options When choosing a service, you need to consider what you actually use. If you’re someone who only uses your phone rarely, you can get plans that will allow you to pay as little as a few dollars per month. If you’re someone who’s usually in range of Wi-Fi, you may not need much data at all. If you want a plan with unlimited talk, texting, and data usage, you can get it for much cheaper than you’d pay on a major carrier like AT&T. The options here range from pay-as-you-go plans, like the ones offered by T-Mobile, which allow you to put a certain amount of money in and only drain that balance when you actually use minutes, texts, or data. If you only make a few calls and send a few texts per month, you’d only pay a few bucks. On the other end, Walmart’s Straight Talk service is a popular option that offers unlimited talk, texting, and data at $45 per month. Which service is right for you depends on a lot of things, including your usage and what each network’s coverage is like in your area. You’ll want to do some research of your own before choosing a service. Prepaid services also offer you even more flexibility after you choose one. If you’re not happy or a better deal comes along, you can switch — you’re not locked into your service for two years and you won’t pay an early termination fee. Image Credit: Intel Free Press on Flickr, Jon Fingas on Flickr, John Karakatsanis on Flickr, kendalkinggroup on Flickr     

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• SQL SERVER – Curious Case of Disappearing Rows – ON UPDATE CASCADE and ON DELETE CASCADE – Part 1 of 2

  - by pinaldave

  Social media has created an Always Connected World for us. Recently I enrolled myself to learn new technologies as a student. I had decided to focus on learning and decided not to stay connected on the internet while I am in the learning session. On the second day of the event after the learning was over, I noticed lots of notification from my friend on my various social media handle. He had connected with me on Twitter, Facebook, Google+, LinkedIn, YouTube as well SMS, WhatsApp on the phone, Skype messages and not to forget with a few emails. I right away called him up. The problem was very unique – let us hear the problem in his own words. “Pinal – we are in big trouble we are not able to figure out what is going on. Our product details table is continuously loosing rows. Lots of rows have disappeared since morning and we are unable to find why the rows are getting deleted. We have made sure that there is no DELETE command executed on the table as well. The matter of the fact, we have removed every single place the code which is referencing the table. We have done so many crazy things out of desperation but no luck. The rows are continuously deleted in a random pattern. Do you think we have problems with intrusion or virus?” After describing the problems he had pasted few rants about why I was not available during the day. I think it will be not smart to post those exact words here (due to many reasons). Well, my immediate reaction was to get online with him. His problem was unique to him and his team was all out to fix the issue since morning. As he said he has done quite a lot out in desperation. I started asking questions from audit, policy management and profiling the data. Very soon I realize that I think this problem was not as advanced as it looked. There was no intrusion, SQL Injection or virus issue. Well, long story short first - It was a very simple issue of foreign key created with ON UPDATE CASCADE and ON DELETE CASCADE.  CASCADE allows deletions or updates of key values to cascade through the tables defined to have foreign key relationships that can be traced back to the table on which the modification is performed. ON DELETE CASCADE specifies that if an attempt is made to delete a row with a key referenced by foreign keys in existing rows in other tables, all rows containing those foreign keys are also deleted. ON UPDATE CASCADE specifies that if an attempt is made to update a key value in a row, where the key value is referenced by foreign keys in existing rows in other tables, all of the foreign key values are also updated to the new value specified for the key. (Reference: BOL) In simple words – due to ON DELETE CASCASE whenever is specified when the data from Table A is deleted and if it is referenced in another table using foreign key it will be deleted as well. In my friend’s case, they had two tables, Products and ProductDetails. They had created foreign key referential integrity of the product id between the table. Now the as fall was up they were updating their catalogue. When they were updating the catalogue they were deleting products which are no more available. As the changes were cascading the corresponding rows were also deleted from another table. This is CORRECT. The matter of the fact, there is no error or anything and SQL Server is behaving how it should be behaving. The problem was in the understanding and inappropriate implementations of business logic.  What they needed was Product Master Table, Current Product Catalogue, and Product Order Details History tables. However, they were using only two tables and without proper understanding the relation between them was build using foreign keys. If there were only two table, they should have used soft delete which will not actually delete the record but just hide it from the original product table. This workaround could have got them saved from cascading delete issues. I will be writing a detailed post on the design implications etc in my future post as in above three lines I cannot cover every issue related to designing and it is also not the scope of the blog post. More about designing in future blog posts. Once they learn their mistake, they were happy as there was no intrusion but trust me sometime we are our own enemy and this is a great example of it. In tomorrow’s blog post we will go over their code and workarounds. Feel free to share your opinions, experiences and comments. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Highlights from the Oracle Customer Experience Summit @ OpenWorld

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. From left to right: Brian Curran, John Kembel, Seth Godin, and George Kembel The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David VapGroup Vice PresidentOracle Applications Product Development

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• OpenSSL Versions in Solaris

  - by darrenm

  Those of you have have installed Solaris 11 or have read some of the blogs by my colleagues will have noticed Solaris 11 includes OpenSSL 1.0.0, this is a different version to what we have in Solaris 10.  I hope the following explains why that is and how it fits with the expectations on binary compatibility between Solaris releases. Solaris 10 was the first release where we included OpenSSL libraries and headers (part of it was actually statically linked into the SSH client/server in Solaris 9).  At time we were building and releasing Solaris 10 the current train of OpenSSL was 0.9.7.  The OpenSSL libraries at that time were known to not always be completely API and ABI (binary) compatible between releases (some times even in the lettered patch releases) though mostly if you stuck with the documented high level APIs you would be fine.   For this reason OpenSSL was classified as a 'Volatile' interface and in Solaris 10 Volatile interfaces were not part of the default library search path which is why the OpenSSL libraries live in /usr/sfw/lib on Solaris 10.  Okay, but what does Volatile mean ? Quoting from the attributes(5) man page description of Volatile (which was called External in older taxonomy): Volatile interfaces can change at any time and for any reason. The Volatile interface stability level allows Sun pro- ducts to quickly track a fluid, rapidly evolving specif- ication. In many cases, this is preferred to providing additional stability to the interface, as it may better meet the expectations of the consumer. The most common application of this taxonomy level is to interfaces that are controlled by a body other than Sun, but unlike specifications controlled by standards bodies or Free or Open Source Software (FOSS) communities which value interface compatibility, it can not be asserted that an incompatible change to the interface specifica- tion would be exceedingly rare. It may also be applied to FOSS controlled software where it is deemed more important to track the community with minimal latency than to provide stability to our customers. It also common to apply the Volatile classification level to interfaces in the process of being defined by trusted or widely accepted organization. These are generically referred to as draft standards. An "IETF Internet draft" is a well understood example of a specification under development. Volatile can also be applied to experimental interfaces. No assertion is made regarding either source or binary compatibility of Volatile interfaces between any two releases, including patches. Applications containing these interfaces might fail to function properly in any future release. Note that last paragraph!  OpenSSL is only one example of the many interfaces in Solaris that are classified as Volatile.  At the other end of the scale we have Committed (Stable in Solaris 10 terminology) interfaces, these include things like the POSIX APIs or Solaris specific APIs that we have no intention of changing in an incompatible way.  There are also Private interfaces and things we declare as Not-an-Interface (eg command output not intended for scripting against only to be read by humans). Even if we had declared OpenSSL as a Committed/Stable interface in Solaris 10 there are allowed exceptions, again quoting from attributes(5): 4. An interface specification which isn't controlled by Sun has been changed incompatibly and the vast majority of interface consumers expect the newer interface. 5. Not making the incompatible change would be incomprehensible to our customers. In our opinion and that of our large and small customers keeping up with the OpenSSL community is important, and certainly both of the above cases apply. Our policy for dealing with OpenSSL on Solaris 10 was to stay at 0.9.7 and add fixes for security vulnerabilities (the version string includes the CVE numbers of fixed vulnerabilities relevant to that release train).  The last release of OpenSSL 0.9.7 delivered by the upstream community was more than 4 years ago in Feb 2007. Now lets roll forward to just before the release of Solaris 11 Express in 2010. By that point in time the current OpenSSL release was 0.9.8 with the 1.0.0 release known to be coming soon.  Two significant changes to OpenSSL were made between Solaris 10 and Solaris 11 Express.  First in Solaris 11 Express (and Solaris 11) we removed the requirement that Volatile libraries be placed in /usr/sfw/lib, that means OpenSSL is now in /usr/lib, secondly we upgraded it to the then current version stream of OpenSSL (0.9.8) as was expected by our customers. In between Solaris 11 Express in 2010 and the release of Solaris 11 in 2011 the OpenSSL community released version 1.0.0.  This was a huge milestone for a long standing and highly respected open source project.  It would have been highly negligent of Solaris not to include OpenSSL 1.0.0e in the Solaris 11 release. It is the latest best supported and best performing version.     In fact Solaris 11 isn't 'just' OpenSSL 1.0.0 but we have added our SPARC T4 engine and the AES-NI engine to support the on chip crypto acceleration. This gives us 4.3x better AES performance than OpenSSL 0.9.8 running on AIX on an IBM POWER7. We are now working with the OpenSSL community to determine how best to integrate the SPARC T4 changes into the mainline OpenSSL.  The OpenSSL 'pkcs11' engine we delivered in Solaris 10 to support the CA-6000 card and the SPARC T1/T2/T3 hardware is still included in Solaris 11. When OpenSSL 1.0.1 and 1.1.0 come out we will asses what is best for Solaris customers. It might be upgrade or it might be parallel delivery of more than one version stream.  At this time Solaris 11 still classifies OpenSSL as a Volatile interface, it is our hope that we will be able at some point in a future release to give it a higher interface stability level. Happy crypting! and thank-you OpenSSL community for all the work you have done that helps Solaris.

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• .NET 4: &ldquo;Slim&rdquo;-style performance boost!

  - by Vitus

  RTM version of .NET 4 and Visual Studio 2010 is available, and now we can do some test with it. Parallel Extensions is one of the most valuable part of .NET 4.0. It’s a set of good tools for easily consuming multicore hardware power. And it also contains some “upgraded” sync primitives – Slim-version. For example, it include updated variant of widely known ManualResetEvent. For people, who don’t know about it: you can sync concurrency execution of some pieces of code with this sync primitive. Instance of ManualResetEvent can be in 2 states: signaled and non-signaled. Transition between it possible by Set() and Reset() methods call. Some shortly explanation: Thread 1 Thread 2 Time mre.Reset(); mre.WaitOne(); //code execution 0 //wating //code execution 1 //wating //code execution 2 //wating //code execution 3 //wating mre.Set(); 4 //code execution //… 5 Upgraded version of this primitive is ManualResetEventSlim. The idea in decreasing performance cost in case, when only 1 thread use it. Main concept in the “hybrid sync schema”, which can be done as following:   internal sealed class SimpleHybridLock : IDisposable { private Int32 m_waiters = 0; private AutoResetEvent m_waiterLock = new AutoResetEvent(false);   public void Enter() { if (Interlocked.Increment(ref m_waiters) == 1) return; m_waiterLock.WaitOne(); }   public void Leave() { if (Interlocked.Decrement(ref m_waiters) == 0) return; m_waiterLock.Set(); }   public void Dispose() { m_waiterLock.Dispose(); } } It’s a sample from Jeffry Richter’s book “CLR via C#”, 3rd edition. Primitive SimpleHybridLock have two public methods: Enter() and Leave(). You can put your concurrency-critical code between calls of these methods, and it would executed in only one thread at the moment. Code is really simple: first thread, called Enter(), increase counter. Second thread also increase counter, and suspend while m_waiterLock is not signaled. So, if we don’t have concurrent access to our lock, “heavy” methods WaitOne() and Set() will not called. It’s can give some performance bonus. ManualResetEvent use the similar idea. Of course, it have more “smart” technics inside, like a checking of recursive calls, and so on. I want to know a real difference between classic ManualResetEvent realization, and new –Slim. I wrote a simple “benchmark”: class Program { static void Main(string[] args) { ManualResetEventSlim mres = new ManualResetEventSlim(false); ManualResetEventSlim mres2 = new ManualResetEventSlim(false);   ManualResetEvent mre = new ManualResetEvent(false);   long total = 0; int COUNT = 50;   for (int i = 0; i < COUNT; i++) { mres2.Reset(); Stopwatch sw = Stopwatch.StartNew();   ThreadPool.QueueUserWorkItem((obj) => { //Method(mres, true); Method2(mre, true); mres2.Set(); }); //Method(mres, false); Method2(mre, false);   mres2.Wait(); sw.Stop();   Console.WriteLine("Pass {0}: {1} ms", i, sw.ElapsedMilliseconds); total += sw.ElapsedMilliseconds; }   Console.WriteLine(); Console.WriteLine("==============================="); Console.WriteLine("Done in average=" + total / (double)COUNT); Console.ReadLine(); }   private static void Method(ManualResetEventSlim mre, bool value) { for (int i = 0; i < 9000000; i++) { if (value) { mre.Set(); } else { mre.Reset(); } } }   private static void Method2(ManualResetEvent mre, bool value) { for (int i = 0; i < 9000000; i++) { if (value) { mre.Set(); } else { mre.Reset(); } } } } I use 2 concurrent thread (the main thread and one from thread pool) for setting and resetting ManualResetEvents, and try to run test COUNT times, and calculate average execution time. Here is the results (I get it on my dual core notebook with T7250 CPU and Windows 7 x64): ManualResetEvent ManualResetEventSlim Difference is obvious and serious – in 10 times! So, I think preferable way is using ManualResetEventSlim, because not always on calling Set() and Reset() will be called “heavy” methods for working with Windows kernel-mode objects. It’s a small and nice improvement! ;)

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• Explaining Explain Plan Notes for Auto DOP

  - by jean-pierre.dijcks

  I've recently gotten some questions around "why do I not see a parallel plan" while Auto DOP is on (I think)...? It is probably worthwhile to quickly go over some of the ways to find out what Auto DOP was thinking. In general, there is no need to go tracing sessions and look under the hood. The thing to start with is to do an explain plan on your statement and to look at the parameter settings on the system. Parameter Settings to Look At First and foremost, make sure that parallel_degree_policy = AUTO. If you have that parameter set to LIMITED you will not have queuing and we will only do the auto magic if your objects are set to default parallel (so no degree specified). Next you want to look at the value of parallel_degree_limit. It is typically set to CPU, which in default settings equates to the Default DOP of the system. If you are testing Auto DOP itself and the impact it has on performance you may want to leave it at this CPU setting. If you are running concurrent statements you may want to give this some more thoughts. See here for more information. In general, do stick with either CPU or with a specific number. For now avoid the IO setting as I've seen some mixed results with that... In 11.2.0.2 you should also check that IO Calibrate has been run. Best to simply do a: SQL> select * from V$IO_CALIBRATION_STATUS; STATUS        CALIBRATION_TIME ------------- ---------------------------------------------------------------- READY         04-JAN-11 10.04.13.104 AM You should see that your IO Calibrate is READY and therefore Auto DOP is ready. In any case, if you did not run the IO Calibrate step you will get the following note in the explain plan: Note -----    - automatic DOP: skipped because of IO calibrate statistics are missing One more note on calibrate_io, if you do not have asynchronous IO enabled you will see:  ERROR at line 1: ORA-56708: Could not find any datafiles with asynchronous i/o capability ORA-06512: at "SYS.DBMS_RMIN", line 463 ORA-06512: at "SYS.DBMS_RESOURCE_MANAGER", line 1296 ORA-06512: at line 7 While this is changed in some fixes to the calibrate procedure, you should really consider switching asynchronous IO on for your data warehouse. Explain Plan Explanation To see the notes that are shown and explained here (and the above little snippet ) you can use a simple explain plan mechanism. There should  be no need to add +parallel etc. explain plan for <statement> SELECT PLAN_TABLE_OUTPUT FROM TABLE(DBMS_XPLAN.DISPLAY()); Auto DOP The note structure displaying why Auto DOP did not work (with the exception noted above on IO Calibrate) is like this: Automatic degree of parallelism is disabled: <reason> These are the reason codes: Parameter -  parallel_degree_policy = manual which will not allow Auto DOP to kick in  Hint - One of the following hints are used NOPARALLEL, PARALLEL(1), PARALLEL(MANUAL) Outline - A SQL outline of an older version (before 11.2) is used SQL property restriction - The statement type does not allow for parallel processing Rule-based mode - Instead of the Cost Based Optimizer the system is using the RBO Recursive SQL statement - The statement type does not allow for parallel processing pq disabled/pdml disabled/pddl disabled - For some reason (alter session?) parallelism is disabled Limited mode but no parallel objects referenced - your parallel_degree_policy = LIMITED and no objects in the statement are decorated with the default PARALLEL degree. In most cases all objects have a specific degree in which case Auto DOP will honor that degree. Parallel Degree Limited When Auto DOP does it works you may see the cap you imposed with parallel_degree_limit showing up in the note section of the explain plan: Note -----    - automatic DOP: Computed Degree of Parallelism is 16 because of degree limit This is an obvious indication that your are being capped for this statement. There is one quite interesting one that happens when you are being capped at DOP = 1. First of you get a serial plan and the note changes slightly in that it does not indicate it is being capped (we hope to update the note at some point in time to be more specific). It right now looks like this: Note -----    - automatic DOP: Computed Degree of Parallelism is 1 Dynamic Sampling With 11.2.0.2 you will start seeing another interesting change in parallel plans, and since we are talking about the note section here, I figured we throw this in for good measure. If we deem the parallel (!) statement complex enough, we will enact dynamic sampling on your query. This happens as long as you did not change the default for dynamic sampling on the system. The note looks like this: Note ----- - dynamic sampling used for this statement (level=5)

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• A Gentle Introduction to NuGet

  - by Joe Mayo

  Not too long ago, Microsoft released, NuGet, an automated package manager for Visual Studio.  NuGet makes it easy to download and install assemblies, and their references, into a Visual Studio project.  These assemblies, which I loosely refer to as packages, are often open source, and include projects such as LINQ to Twitter. In this post, I'll explain how to get started in using NuGet with your projects to include: installng NuGet, installing/uninstalling LINQ to Twitter via console command, and installing/uninstalling LINQ to Twitter via graphical reference menu. Installing NuGet The first step you'll need to take is to install NuGet.  Visit the NuGet site, at http://nuget.org/, click on the Install NuGet button, and download the NuGet.Tools.vsix installation file, shown below. Each browser is different (i.e. FireFox, Chrome, IE, etc), so you might see options to run right away, save to a location, or access to the file through the browser's download manager.  Regardless of how you receive the NuGet installer, execute the downloaded NuGet.Tools.vsix to install Nuget into visual Studio. The NuGet Footprint When you open visual Studio, observe that there is a new menu option on the Tools menu, titled Library Package Manager; This is where you use NuGet.  There are two menu options, from the Library Package Manager Menu that you can use: Package Manager Console and Package Manager Settings.  I won't discuss Package Manager Settings in this post, except to give you a general idea that, as one of a set of capabilities, it manages the path to the NuGet server, which is already set for you. Another menu, added by the NuGet installer, is Add Library Package Reference, found by opening the context menu for either a Solution Explorer project or a project's References folder or via the Project menu.  I'll discuss how to use this later in the post. The following discussion is concerned with the other menu option, Package Manager Console, which allows you to manage NuGet packages. Gettng a NuGet Package Selecting Tools -> Library Package Manager -> Package Manager Console opens the Package Manager Console.  As you can see, below, the Package Manager Console is text-based and you'll need to type in commands to work with packages. In this post, I'll explain how to use the Package Manager Console to install LINQ to Twitter, but there are many more commands, explained in the NuGet Package Manager Console Commands documentation.  To install LINQ to Twitter, open your current project where you want LINQ to Twitter installed, and type the following at the PM> prompt: Install-Package linqtotwitter If all works well, you'll receive a confirmation message, similar to the following, after a brief pause: Successfully installed 'linqtotwitter 2.0.20'. Successfully added 'linqtotwitter 2.0.20' to NuGetInstall. Also, observe that a reference to the LinqToTwitter.dll assembly was added to your current project. Uninstalling a NuGet Package I won't be so bold as to assume that you would only want to use LINQ to Twitter because there are other Twitter libraries available; I recommend Twitterizer if you don't care for LINQ to Twitter.  So, you might want to use the following command at the PM> prompt to remove LINQ to Twitter from your project: Uninstall-Package linqtotwitter After a brief pause, you'll see a confirmation message similar to the following: Successfully removed 'linqtotwitter 2.0.20' from NuGetInstall. Also, observe that the LinqToTwitter.dll assembly no longer appears in your project references list. Sometimes using the Package Manager Console is required for more sophisticated scenarios.  However, LINQ to Twitter doesn't have any dependencies and is a very simple install, so you can use another method of installing graphically, which I'll show you next. Graphical Installations As explained earlier, clicking Add Library Package Reference, from the context menu for either a Solution Explorer project or a project's References folder or via the Project menu opens the Add Library Package Reference window. This window will allow you to add a reference a NuGet package in your project. To the left of the window are a few accordian folders to help you find packages that are either on-line or already installed.  Just like the previous section, I'll assume you are installing LINQ to Twitter for the first time, so you would select the Online folder and click All.  After waiting for package descriptions to download, you'll notice that there are too many to scroll through in a short period of time, over 900 as I write this.  Therefore, use the search box located at the top right corner of the window and type LINQ to Twitter as I've done in the previous figure. You'll see LINQ to Twitter appear in the list. Click the Install button on the LINQ to Twitter entry. If the installation was successful, you'll see a message box display and disappear quickly (or maybe not if your machine is very fast or you blink at that moment). Then you'll see a reference to the LinqToTwitter.dll assembly in your project's references list. Note: While running this demo, I ran into an issue where VS had created a file lock on an installation folder without releasing it, causing an error with "packagename already exists. Skipping..." and then an error describing that it couldn't write to a destination folder.  I resolved the problem by closing and reopening VS. If you open the Add a Library Package Reference window again, you'll see LINQ to Twitter listed in the Recent packages folder. Summary You can install NuGet via the on-line home page with a click of a button.  Nuget provides two ways to work with packages, via console or graphical window.  While the graphical window is easiest, the console window is more powerful. You can now quickly add project references to many available packages via the NuGet service. Joe

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• Interview with Geoff Bones, developer on SQL Storage Compress

  - by red(at)work

  How did you come to be working at Red Gate? I've been working at Red Gate for nine months; before that I had been at a multinational engineering company. A number of my colleagues had left to work at Red Gate and spoke very highly of it, but I was happy in my role and thought, 'It can't be that great there, surely? They'll be back!' Then one day I visited to catch up them over lunch in the Red Gate canteen. I was so impressed with what I found there, that, three days later, I'd applied for a role as a developer. And how did you get into software development? My first job out of university was working as a systems programmer on IBM mainframes. This was quite a while ago: there was a lot of assembler and loading programs from tape drives and that kind of stuff. I learned a lot about how computers work, and this stood me in good stead when I moved over the development in the 90s. What's the best thing about working as a developer at Red Gate? Where should I start? One of the great things as a developer at Red Gate is the useful feedback and close contact we have with the people who use our products, either directly at trade shows and other events or through information coming through the product managers. The company's whole ethos is built around assisting the user, and this is in big contrast to my previous development roles. We aim to produce tools that people really want to use, that they enjoy using, and, as a developer, this is a great thing to aim for and a great feeling when we get it right. At Red Gate we also try to cut out the things that distract and stop us doing our jobs. As a developer, this means that I can focus on the code and the product I'm working on, knowing that others are doing a first-class job of making sure that the builds are running smoothly and that I'm getting great feedback from the testers. We keep our process light and effective, as we want to produce great software more than we want to produce great audit trails. Tell us a bit about the products you are currently working on. You mean HyperBac? First let me explain a bit about what HyperBac is. At heart it's a compression and encryption technology, but with a few added features that open up a wealth of really exciting possibilities. Right now we have the HyperBac technology in just three products: SQL HyperBac, SQL Virtual Restore and SQL Storage Compress, but we're only starting to develop what it can do. My personal favourite is SQL Virtual Restore; for example, I love the way you can use it to run independent test databases that are all backed by a single compressed backup. I don't think the market yet realises the kind of things you do once you are using these products. On the other hand, the benefits of SQL Storage Compress are straightforward: run your databases but use only 20% of the disk space. Databases are getting larger and larger, and, as they do, so does your ROI. What's a typical day for you? My days are pretty varied. We have our daily team stand-up meeting and then sometimes I will work alone on a current issue, or I'll be pair programming with one of my colleagues. From time to time we give half a day up to future planning with the team, when we look at the long and short term aims for the product and working out the development priorities. I also get to go to conferences and events, which is unusual for a development role and gives me the chance to meet and talk to our customers directly. Have you noticed anything different about developing tools for DBAs rather than other IT kinds of user? It seems to me that DBAs are quite independent minded; they know exactly what the problem they are facing is, and often have a solution in mind before they begin to look for what's on the market. This means that they're likely to cherry-pick tools from a range of vendors, picking the ones that are the best fit for them and that disrupt their environments the least. When I've met with DBAs, I've often been very impressed at their ability to summarise their set up, the issues, the obstacles they face when implementing a tool and their plans for their environment. It's easier to develop products for this audience as they give such a detailed overview of their needs, and I feel I understand their problems.

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• Implications of Java 6 End of Public Updates for EBS Users

  - by Steven Chan (Oracle Development)

  The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates after February 2013. In other words, nothing will change for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6. These Java SE 6 updates will be made available to EBS users for the Extended Support periods documented in the Oracle Lifetime Support policy document for Oracle Applications (PDF): EBS 11i Extended Support ends November 2013 EBS 12.0 Extended Support ends January 2015 EBS 12.1 Extended Support ends December 2018 Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? No. This upgrade will be highly recommended but currently remains optional. JRE 6 will be available to Windows users to run with EBS for the duration of your respective EBS Extended Support period.  Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  The certification of Oracle E-Business Suite with JRE 7 (for desktop clients accessing EBS Forms-based content) is in its final stages.  If you plan to upgrade your EBS desktop clients to JRE 7 when that certification is released, you can get a head-start on that today. Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 will be highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290801.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What will Mac users need? Oracle will provide updates to JRE 7 for Mac OS X users. EBS users running Macs will need to upgrade to JRE 7 to receive JRE updates. The certification of Oracle E-Business Suite with JRE 7 for Mac-based desktop clients accessing EBS Forms-based content is underway. Mac users waiting for that certification may find this article useful: How to Reenable Apple Java 6 Plug-in for Mac EBS Users Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? No. This upgrade will be highly recommended but will be optional for EBS application tier servers running on Windows, Linux, and Solaris.  You can choose to remain on JDK 6 for the duration of your respective EBS Extended Support period.  If you remain on JDK 6, you will continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6. The certification of Oracle E-Business Suite with JDK 7 for EBS application tier servers on Windows, Linux, and Solaris as well as other platforms such as IBM AIX and HP-UX is planned.  Customers running platforms other than Windows, Linux, and Solaris should refer to their Java vendors's sites for more information about their support policies. Related Articles Planning Bulletin for JRE 7: What EBS Customers Can Do Today EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

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• How to make creating viewmodels at runtime less painful

  - by Mr Happy

  I apologize for the long question, it reads a bit as a rant, but I promise it's not! I've summarized my question(s) below In the MVC world, things are straightforward. The Model has state, the View shows the Model, and the Controller does stuff to/with the Model (basically), a controller has no state. To do stuff the Controller has some dependencies on web services, repository, the lot. When you instantiate a controller you care about supplying those dependencies, nothing else. When you execute an action (method on Controller), you use those dependencies to retrieve or update the Model or calling some other domain service. If there's any context, say like some user wants to see the details of a particular item, you pass the Id of that item as parameter to the Action. Nowhere in the Controller is there any reference to any state. So far so good. Enter MVVM. I love WPF, I love data binding. I love frameworks that make data binding to ViewModels even easier (using Caliburn Micro a.t.m.). I feel things are less straightforward in this world though. Let's do the exercise again: the Model has state, the View shows the ViewModel, and the ViewModel does stuff to/with the Model (basically), a ViewModel does have state! (to clarify; maybe it delegates all the properties to one or more Models, but that means it must have a reference to the model one way or another, which is state in itself) To do stuff the ViewModel has some dependencies on web services, repository, the lot. When you instantiate a ViewModel you care about supplying those dependencies, but also the state. And this, ladies and gentlemen, annoys me to no end. Whenever you need to instantiate a ProductDetailsViewModel from the ProductSearchViewModel (from which you called the ProductSearchWebService which in turn returned IEnumerable<ProductDTO>, everybody still with me?), you can do one of these things: call new ProductDetailsViewModel(productDTO, _shoppingCartWebService /* dependcy */);, this is bad, imagine 3 more dependencies, this means the ProductSearchViewModel needs to take on those dependencies as well. Also changing the constructor is painful. call _myInjectedProductDetailsViewModelFactory.Create().Initialize(productDTO);, the factory is just a Func, they are easily generated by most IoC frameworks. I think this is bad because Init methods are a leaky abstraction. You also can't use the readonly keyword for fields that are set in the Init method. I'm sure there are a few more reasons. call _myInjectedProductDetailsViewModelAbstractFactory.Create(productDTO); So... this is the pattern (abstract factory) that is usually recommended for this type of problem. I though it was genius since it satisfies my craving for static typing, until I actually started using it. The amount of boilerplate code is I think too much (you know, apart from the ridiculous variable names I get use). For each ViewModel that needs runtime parameters you'll get two extra files (factory interface and implementation), and you need to type the non-runtime dependencies like 4 extra times. And each time the dependencies change, you get to change it in the factory as well. It feels like I don't even use a DI container anymore. (I think Castle Windsor has some kind of solution for this [with it's own drawbacks, correct me if I'm wrong]). do something with anonymous types or dictionary. I like my static typing. So, yeah. Mixing state and behavior in this way creates a problem which don't exist at all in MVC. And I feel like there currently isn't a really adequate solution for this problem. Now I'd like to observe some things: People actually use MVVM. So they either don't care about all of the above, or they have some brilliant other solution. I haven't found an in-depth example of MVVM with WPF. For example, the NDDD-sample project immensely helped me understand some DDD concepts. I'd really like it if someone could point me in the direction of something similar for MVVM/WPF. Maybe I'm doing MVVM all wrong and I should turn my design upside down. Maybe I shouldn't have this problem at all. Well I know other people have asked the same question so I think I'm not the only one. To summarize Am I correct to conclude that having the ViewModel being an integration point for both state and behavior is the reason for some difficulties with the MVVM pattern as a whole? Is using the abstract factory pattern the only/best way to instantiate a ViewModel in a statically typed way? Is there something like an in depth reference implementation available? Is having a lot of ViewModels with both state/behavior a design smell?

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• Wildcards!

  - by Tim Dexter

  Yes, its been a while, Im sorry, mumble, mumble ... no excuses. Well other than its been, as my son would say 'hecka busy.' On a brighter note I see Kan has been posting some cool stuff in my absence, long may he continue! I received a question today asking about using a wildcard in a template, something like: <?if:INVOICE = 'MLP*'?> where * is the wildcard Well that particular try does not work but you can do it without building your own wildcard function. XSL, the underpinning language of the RTF templates, has some useful string functions - you can find them listed here. I used the starts-with function to achieve a simple wildcard scenario but the contains can be used in conjunction with some of the others to build something more sophisticated. Assume I have a a list of friends and the amounts of money they owe me ... Im very generous and my interest rates a pretty competitive :0) <ROWSET> <ROW> <NAME>Andy</NAME> <AMT>100</AMT> </ROW> <ROW> <NAME>Andrew</NAME> <AMT>60</AMT> </ROW> <ROW> <NAME>Aaron</NAME> <AMT>50</AMT> </ROW> <ROW> <NAME>Alice</NAME> <AMT>40</AMT> </ROW> <ROW> <NAME>Bob</NAME> <AMT>10</AMT> </ROW> <ROW> <NAME>Bill</NAME> <AMT>100</AMT> </ROW> Now, listing my friends is easy enough <for-each:ROW> <NAME> <AMT> <end for-each> but lets say I just want to see all my friends beginning with 'A'. To do that I can use an XPATH expression to filter the data and tack it on to the for-each expression. This is more efficient that using an 'if' statement just inside the for-each. <?for-each:ROW[starts-with(NAME,'A')]?> will find me all the A's. The square braces denote the start of the XPATH expression. starts-with is the function Im calling and Im passing the value I want to check i.e. NAME and the string Im looking for. Just substitute in the characters you are looking for. You can of course use the function in a if statement too. <?if:starts-with(NAME,'A')?><?attribute@incontext:color;'red'?><?end if?> Notice I removed the square braces, this will highlight text red if the name begins with an 'A' You can even use the function to do conditional calculations: <?sum (AMT[starts-with(../NAME,'A')])?> Sum only the amounts where the name begins with an 'A' Notice the square braces are back, its a function we want to apply to the AMT field. Also notice that we need to use ../NAME. The AMT and NAME elements are at the same level in the tree, so when we are at the AMT level we need the ../ to go up a level to then come back down to test the NAME value. I have built out the above functions in a sample template here. Huge prizes for the first person to come up with a 'true' wildcard solution i.e. if NAME like '*im*exter* demand cash now!

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• C#/.NET Little Wonders: Static Char Methods

  - by James Michael Hare

  Once again, in this series of posts I look at the parts of the .NET Framework that may seem trivial, but can help improve your code by making it easier to write and maintain. The index of all my past little wonders posts can be found here. Often times in our code we deal with the bigger classes and types in the BCL, and occasionally forgot that there are some nice methods on the primitive types as well.  Today we will discuss some of the handy static methods that exist on the char (the C# alias of System.Char) type. The Background I was examining a piece of code this week where I saw the following: 1: // need to get the 5th (offset 4) character in upper case 2: var type = symbol.Substring(4, 1).ToUpper(); 3:  4: // test to see if the type is P 5: if (type == "P") 6: { 7: // ... do something with P type... 8: } Is there really any error in this code?  No, but it still struck me wrong because it is allocating two very short-lived throw-away strings, just to store and manipulate a single char: The call to Substring() generates a new string of length 1 The call to ToUpper() generates a new upper-case version of the string from Step 1. In my mind this is similar to using ToUpper() to do a case-insensitive compare: it isn’t wrong, it’s just much heavier than it needs to be (for more info on case-insensitive compares, see #2 in 5 More Little Wonders). One of my favorite books is the C++ Coding Standards: 101 Rules, Guidelines, and Best Practices by Sutter and Alexandrescu.  True, it’s about C++ standards, but there’s also some great general programming advice in there, including two rules I love:         8. Don’t Optimize Prematurely         9. Don’t Pessimize Prematurely We all know what #8 means: don’t optimize when there is no immediate need, especially at the expense of readability and maintainability.  I firmly believe this and in the axiom: it’s easier to make correct code fast than to make fast code correct.  Optimizing code to the point that it becomes difficult to maintain often gains little and often gives you little bang for the buck. But what about #9?  Well, for that they state: “All other things being equal, notably code complexity and readability, certain efficient design patterns and coding idioms should just flow naturally from your fingertips and are no harder to write then the pessimized alternatives. This is not premature optimization; it is avoiding gratuitous pessimization.” Or, if I may paraphrase: “where it doesn’t increase the code complexity and readability, prefer the more efficient option”. The example code above was one of those times I feel where we are violating a tacit C# coding idiom: avoid creating unnecessary temporary strings.  The code creates temporary strings to hold one char, which is just unnecessary.  I think the original coder thought he had to do this because ToUpper() is an instance method on string but not on char.  What he didn’t know, however, is that ToUpper() does exist on char, it’s just a static method instead (though you could write an extension method to make it look instance-ish). This leads me (in a long-winded way) to my Little Wonders for the day… Static Methods of System.Char So let’s look at some of these handy, and often overlooked, static methods on the char type: IsDigit(), IsLetter(), IsLetterOrDigit(), IsPunctuation(), IsWhiteSpace() Methods to tell you whether a char (or position in a string) belongs to a category of characters. IsLower(), IsUpper() Methods that check if a char (or position in a string) is lower or upper case ToLower(), ToUpper() Methods that convert a single char to the lower or upper equivalent. For example, if you wanted to see if a string contained any lower case characters, you could do the following: 1: if (symbol.Any(c => char.IsLower(c))) 2: { 3: // ... 4: } Which, incidentally, we could use a method group to shorten the expression to: 1: if (symbol.Any(char.IsLower)) 2: { 3: // ... 4: } Or, if you wanted to verify that all of the characters in a string are digits: 1: if (symbol.All(char.IsDigit)) 2: { 3: // ... 4: } Also, for the IsXxx() methods, there are overloads that take either a char, or a string and an index, this means that these two calls are logically identical: 1: // check given a character 2: if (char.IsUpper(symbol[0])) { ... } 3:  4: // check given a string and index 5: if (char.IsUpper(symbol, 0)) { ... } Obviously, if you just have a char, then you’d just use the first form.  But if you have a string you can use either form equally well. As a side note, care should be taken when examining all the available static methods on the System.Char type, as some seem to be redundant but actually have very different purposes.  For example, there are IsDigit() and IsNumeric() methods, which sound the same on the surface, but give you different results. IsDigit() returns true if it is a base-10 digit character (‘0’, ‘1’, … ‘9’) where IsNumeric() returns true if it’s any numeric character including the characters for ½, ¼, etc. Summary To come full circle back to our opening example, I would have preferred the code be written like this: 1: // grab 5th char and take upper case version of it 2: var type = char.ToUpper(symbol[4]); 3:  4: if (type == 'P') 5: { 6: // ... do something with P type... 7: } Not only is it just as readable (if not more so), but it performs over 3x faster on my machine:    1,000,000 iterations of char method took: 30 ms, 0.000050 ms/item.    1,000,000 iterations of string method took: 101 ms, 0.000101 ms/item. It’s not only immediately faster because we don’t allocate temporary strings, but as an added bonus there less garbage to collect later as well.  To me this qualifies as a case where we are using a common C# performance idiom (don’t create unnecessary temporary strings) to make our code better. Technorati Tags: C#,CSharp,.NET,Little Wonders,char,string

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• Introducing jLight &ndash; Talking to the DOM using Silverlight and jQuery.

  - by Timmy Kokke

  Introduction With the recent news about Silverlight on the Windows Phone and all the great Out-Of-Browser features in the upcoming Silverlight 4 you almost forget Silverlight is a browser plugin. It most often runs in a web browser and often as a control. In many cases you need to communicate with the browser to get information about textboxes, events or details about the browser itself. To do this you can use JavaScript from Silverlight. Although Silverlight works the same on every browser, JavaScript does not and it won’t be long before problems arise. To overcome differences in browser I like to use jQuery. The only downside of doing this is that there’s a lot more code needed that you would normally use when you write jQuery in JavaScript. Lately, I had to catch changes is the browser scrollbar and act to the new position. I also had to move the scrollbar when the user dragged around in the Silverlight application. With jQuery it was peanuts to get and set the right attributes, but I found that I had to write a lot of code on Silverlight side.  With a few refactoring I had a separated out the plumbing into a new class and could call only a few methods on that to get the same thing done. The idea for jLight was born. jLight vs. jQuery The main purpose of jLight is to take the ease of use of jQuery and bring it into Silverlight for handling DOM interaction. For example, to change the text color of a DIV to red, in jQuery you would write: jQuery("div").css("color","red"); In jLight the same thing looks like so: jQuery.Select("div").Css("color","red");   Another example. To change the offset in of the last SPAN you could write this in jQuery : jQuery("span:last").offset({left : 10, top : 100});   In jLight this would do the same: jQuery.Select("span:last").Offset(new {left = 10, top = 100 });   Callbacks Nothing too special so far. To get the same thing done using the “normal” HtmlPage.Window.Eval, it wouldn’t require too much effort. But to wire up a handler for events from the browser it’s a whole different story. Normally you need to register ScriptMembers, ScriptableTypes or write some code in JavaScript. jLight takes care of the plumbing and provide you with an simple interface in the same way jQuery would. If you would like to handle the scroll event of the BODY of your html page, you’ll have to bind the event using jQuery and have a function call back to a registered function in Silverlight. In the example below I assume there’s a method “SomeMethod” and it is registered as a ScriptableObject as “RegisteredFromSilverlight” from Silverlight.   jQuery("body:first").scroll(function() { var sl = document.getElementbyId("SilverlightControl"); sl.content.RegisteredFromSilverlight.SomeMethod($(this)); });       Using jLight  in Silverlight the code would be even simpler. The registration of RegisteredFromSilverlight  as ScriptableObject can be omitted.  Besides that, you don’t have to write any JavaScript or evaluate strings with JavaScript.   jQuery.Select("body:first").scroll(SomeMethod);   Lambdas Using a lambda in Silverlight can make it even simpler.  Each is the jQuery equivalent of foreach in C#. It calls a function for every element found by jQuery. In this example all INPUT elements of the text type are selected. The FromObject method is used to create a jQueryObject from an object containing a ScriptObject. The Val method from jQuery is used to get the value of the INPUT elements.   jQuery.Select("input:text").Each((element, index) => { textBox1.Text += jQueryObject.FromObject(element).Val(); return null; });   Ajax One thing jQuery is often used for is making Ajax calls. Making calls to services to external services can be done from Silverlight, but as easy as using jQuery. As an example I would like to show how jLight does this. Below is the entire code behind. It searches my name on twitter and shows the result. This example can be found in the source of the project. The GetJson method passes a Silverlight JsonValue to a callback. This callback instantiates Twit objects and adds them to a ListBox called TwitList.   public partial class DemoPage2 : UserControl { public DemoPage2() { InitializeComponent(); jQuery.Load(); }   private void CallButton_Click(object sender, RoutedEventArgs e) { jQuery.GetJson("http://search.twitter.com/search.json?lang=en&q=sorskoot", Done); }   private void Done(JsonValue arg) { var tweets = new List<Twit>(); foreach (JsonObject result in arg["results"]) { tweets.Add(new Twit() { Text = (string)result["text"], Image = (string)result["profile_image_url"], User = (string)result["from_user"] } ); } TwitList.ItemsSource = tweets; } }   public class Twit { public string User { get; set; } public string Image { get; set; } public string Text { get; set; } }   Conclusion Although jLight is still in development it can be used already.There isn’t much documentation yet, but if you know jQuery jLight isn’t very hard to use.  If you would like to try it, please let me know what you think and report any problems you run in to. jLight can be found at:   http://jlight.codeplex.com

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• Example: Controlling randomizer using code contracts

  - by DigiMortal

  One cool addition to Visual Studio 2010 is support for code contracts. Code contracts make sure that all conditions under what method is supposed to run correctly are met. Those who are familiar with unit tests will find code contracts easy to use. In this posting I will show you simple example about static contract checking (example solution is included). To try out code contracts you need at least Visual Studio 2010 Standard Edition. Also you need code contracts package. You can download package from DevLabs Code Contracts page. NB! Speakers, you can use the example solution in your presentations as long as you mention me and this blog in your sessions. Solution has readme.txt file that gives you steps to go through when presenting solution in sessions. This blog posting is companion posting for Visual Studio solution referred below. As an example let’s look at the following class. public class Randomizer {     public static int GetRandomFromRange(int min, int max)     {         var rnd = new Random();         return rnd.Next(min, max);     }       public static int GetRandomFromRangeContracted(int min, int max)     {         Contract.Requires(min < max, "Min must be less than max");           var rnd = new Random();         return rnd.Next(min, max);     } } GetRandomFromRange() method returns results without any checking. GetRandomFromRangeContracted() uses one code contract that makes sure that minimum value is less than maximum value. Now let’s run the following code. class Program {     static void Main(string[] args)     {         var random1 = Randomizer.GetRandomFromRange(0, 9);         Console.WriteLine("Random 1: " + random1);           var random2 = Randomizer.GetRandomFromRange(1, 1);         Console.WriteLine("Random 2: " + random2);           var random3 = Randomizer.GetRandomFromRangeContracted(5, 5);         Console.WriteLine("Random 3: " + random3);           Console.WriteLine(" ");         Console.WriteLine("Press any key to exit ...");         Console.ReadKey();     } } As we have not turned on support for code contracts the code runs without any problems and we get no warnings by Visual Studio that something is wrong. Now let’s turn on static checking for code contracts. As you can see then code still compiles without any errors but Visual Studio warns you about possible problems with contracts. Click on image to see it at original size.  When we open Error list and run our application we get the following output to errors list. Note that these messages are not shown immediately. There is little delay between application starting and appearance of these messages. So wait couple of seconds before going out of your mind. Click on image to see it at original size.  If you look at these warnings you can see that warnings show you illegal calls and also contracts against what they are going. Third warning points to GetRandomFromRange() method and shows that there should be also problem that can be detected by contract. Download Code Contracts example VS2010 solution | 30KB

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• Infiniband: a highperformance network fabric - Part I

  - by Karoly Vegh

  Introduction:At the OpenWorld this year I managed to chat with interesting people again - one of them answering Infiniband deepdive questions with ease by coffee turned out to be one of Oracle's IB engineers, Ted Kim, who actually actively participates in the Infiniband Trade Association and integrates Oracle solutions with this highspeed network. This is why I love attending OOW. He granted me an hour of his time to talk about IB. This post is mostly based on that tech interview.Start of the actual post: Traditionally datatransfer between servers and storage elements happens in networks with up to 10 gigabit/seconds or in SANs with up to 8 gbps fiberchannel connections. Happens. Well, data rather trickles through.But nowadays data amounts grow well over the TeraByte order of magnitude, and multisocket/multicore/multithread Servers hunger data that these transfer technologies just can't deliver fast enough, causing all CPUs of this world do one thing at the same speed - waiting for data. And once again, I/O is the bottleneck in computing. FC and Ethernet can't keep up. We have half-TB SSDs, dozens of TB RAM to store data to be modified in, but can't transfer it. Can't backup fast enough, can't replicate fast enough, can't synchronize fast enough, can't load fast enough. The bad news is, everyone is used to this, like back in the '80s everyone was used to start compile jobs and go for a coffee. Or on vacation. The good news is, there's an alternative. Not so-called "bleeding-edge" 8gbps, but (as of now) 56. Not layers of overhead, but low latency. And it is available now. It has been for a while, actually. Welcome to the world of Infiniband. Short history:Infiniband was born as a result of joint efforts of HPAQ, IBM, Intel, Sun and Microsoft. They planned to implement a next-generation I/O fabric, in the 90s. In the 2000s Infiniband (from now on: IB) was quite popular in the high-performance computing field, powering most of the top500 supercomputers. Then in the middle of the decade, Oracle realized its potential and used it as an interconnect backbone for the first Database Machine, the first Exadata. Since then, IB has been booming, Oracle utilizes and supports it in a large set of its HW products, it is the backbone of the famous Engineered Systems: Exadata, SPARC SuperCluster, Exalogic, OVCA and even the new DB backup/recovery box. You can also use it to make servers talk highspeed IP to eachother, or to a ZFS Storage Appliance. Following Oracle's lead, even IBM has jumped the wagon, and leverages IB in its PureFlex systems, their first InfiniBand Machines.IB Structural Overview: If you want to use IB in your servers, the first thing you will need is PCI cards, in IB terms Host Channel Adapters, or HCAs. Just like NICs for Ethernet, or HBAs for FC. In these you plug an IB cable, going to an IB switch providing connection to other IB HCAs. Of course you're going to need drivers for those in your OS. Yes, these are long-available for Solaris and Linux. Now, what protocols can you talk over IB? There's a range of choices. See, IB isn't accepting package loss like Ethernet does, and hence doesn't need to rely on TCP/IP as a workaround for resends. That is, you still can run IP over IB (IPoIB), and that is used in various cases for control functionality, but the datatransfer can run over more efficient protocols - like native IB. About PCI connectivity: IB cards, as you see are fast. They bring low latency, which is just as important as their bandwidth. Current IB cards run at 56 gbit/s. That is slightly more than double of the capacity of a PCI Gen2 slot (of ~25 gbit/s). And IB cards are equipped usually with two ports - that is, altogether you'd need 112 gbit/s PCI slots, to be able to utilize FDR IB cards in an active-active fashion. PCI Gen3 slots provide you with around ~50gbps. This is why the most IB cards are configured in an active-standby way if both ports are used. Once again the PCI slot is the bottleneck. Anyway, the new Oracle servers are equipped with Gen3 PCI slots, an the new IB HCAs support those too. Oracle utilizes the QDR HCAs, running at 40gbp/s brutto, which translates to a 32gbp/s net traffic due to the 10:8 signal-to-data information ratio. Consolidation techniques: Technology never stops to evolve. Mellanox is working on the 100 gbps (EDR) version already, which will be optical, since signal technology doesn't allow EDR to be copper. Also, I hear you say "100gbps? I will never use/need that much". Are you sure? Have you considered consolidation scenarios, where (for example with Oracle Virtual Network) you could consolidate your platform to a high densitiy virtualized solution providing many virtual 10gbps interfaces through that 100gbps? Technology never stops to evolve. I still remember when a 10mbps network was impressively fast. Back in those days, 16MB of RAM was a lot. Now we usually run servers with around 100.000 times more RAM. If network infrastrucure speends could grow as fast as main memory capacities, we'd have a different landscape now :) You can utilize SRIOV as well for consolidation. That is, if you run LDoms (aka Oracle VM Server for SPARC) you do not have to add physical IB cards to all your guest LDoms, and you do not need to run VIO devices through the hypervisor either (avoiding overhead). You can enable SRIOV on those IB cards, which practically virtualizes the PCI bus, and you can dedicate Physical- and Virtual Functions of the virtualized HCAs as native, physical HW devices to your guests. See Raghuram's excellent post explaining SRIOV. SRIOV for IB is supported since LDoms 3.1.  This post is getting lengthier, so I will rename it to Part I, and continue it in a second post. 

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• When does "proper" programming no longer matter?

  - by Kai Qing

  I've been a full time programmer for about 8 years now. Web based mostly, ranging in weird jobs for clients. Never anything I "want" to do. So my experience is limited to what I've been contracted to do, having no real incentive to master anything in particular. So here's my scenario and ultimately what I wonder about... I've been building an android game in my spare time. It's using the libgdx library so quite a bit of the heavy lifting is done for me. I don't read much of the docs cause unless it's in tutorial format I will just not care, and ultimately most of my questions have already been asked on stackoverflow. I get along fine and my game works as expected... Suspiciously well, even. So much so that I wonder why one should bother to be "proper" when coding if the end result is ultimately the same. To be more specific, I used a hashtable because I wanted something close to an associative array. Human readable key values. In other places to achieve similar things, I use a vector. I know libgdx has vector2 and vector3 classes, but I've never used them. When I come across weird problems and search stackoverflow for help, I see a lot of people just reaming the questions that use a certain datatype when another one is technically "proper." Like using an ArrayList because it does not require defined bounds versus re-defining an int[] with new known boundaries. Or even something trivial like this: for(int i = 0; i < items.length; i ++) { // do something } I know it evaluates item.length on every iteration. I just don't care. I know items will never be more than 15 to 20 items. So why bother caring if I evaluate items.length on every iteration? So I wonder - why does everyone get all up in arms over this? Who cares if I use a less efficient datatype to get the job done? I ran some tests to see how the app performs using the lazy, get it done fast and don't look back method I just described versus the proper, follow the tutorial and use the exact data types suggested by the community. The results: Same thing. Average 45 fps. I opened every app on the phone and galaxy tab. Same deal. No difference. My game is pretty graphic intensive. It's not like it's just a simple thing. I expected it to perform kind of badly since I don't care to optimize image assets or... well, you probably get the idea. I'm making the game for fun. As a joke, really. But in doing so I'm working outside the normal scope of my job, which is to always follow the rules and do it the right way. So to say, I am without bounds here and this has caused me to wonder why I ever really care to be "proper" So I guess my question to you is this: Is there a threshold when it no longer matters to be proper? Is there a lasting, longer term consequence to the lazy, get it done and don't look back route? Is it ok to say - "so long as it gets the job done, I don't care?" Disclaimer: When I program my game, I am almost always drunk. I do it to remember why I got into this stuff to begin with because the monotony of client based web work will make you hate being a programmer. I'm having a blast and my game is not crashing, tests well, performs well, looks good on all devices so far and has no noticeable negative impact on any of my testing devices. I expected failure because I was being so drunkenly careless with my code, but to my surprise, it had no noticeable impact. I am now starting to question the need to be careful. Help me regain the ability to care! ... or explain why it's not a bad thing to not care. Secondary disclaimer: I am aware of the benefits of maintainability. For myself and others. Agreed. But it's not like someone happening across my inefficient int[] loop won't know what it does. As an experienced programmer those kinds of things are just clear on sight. I document the complex stuff for myself knowing I was drunk and will probably need a reminder. Those notes would clarify any confusion for someone who might ever gaze upon my ridiculous game - though the reality is that either I maintain it myself or it fades into time. I'm ok with that. But if it doesn't slow the device down, or crash, then crossing the t's and dotting the i's might actually require more time than it's worth.

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• Wireless not working on Dell XPS 17 after installing 12.04

  - by user60622

  I (linux newbie) have a Dell XPS 17 and tried to install Ubuntu 12.04. After installation all WLAN accesspoints near are detected. But I can not connect (but I am able to connect with other computers as well as with Dell XPS 17 under windows). Outputs: iwconfig lo no wireless extensions. wlan0 IEEE 802.11bg ESSID:"LerchenPoint" Mode:Managed Frequency:2.412 GHz Access Point: 58:6D:8F:A0:2D:58 Bit Rate=1 Mb/s Tx-Power=14 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=70/70 Signal level=-37 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:19 Missed beacon:0 eth0 no wireless extensions. sudo lshw -class network *-network description: Wireless interface product: Centrino Wireless-N 1000 vendor: Intel Corporation physical id: 0 bus info: pci@0000:04:00.0 logical name: wlan0 version: 00 serial: 00:26:c7:99:98:28 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.2.0-24-generic firmware=39.31.5.1 build 35138 latency=0 link=no multicast=yes wireless=IEEE 802.11bg resources: irq:50 memory:f0400000-f0401fff *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:0a:00.0 logical name: eth0 version: 06 serial: f0:4d:a2:56:e3:94 size: 1Gbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8168e-2.fw ip=192.168.0.123 latency=0 link=yes multicast=yes port=MII speed=1Gbit/s resources: irq:47 ioport:6000(size=256) memory:f0a04000-f0a04fff memory:f0a00000-f0a03fff dmesg | grep iwl [ 10.157531] iwlwifi 0000:04:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [ 10.157561] iwlwifi 0000:04:00.0: setting latency timer to 64 [ 10.157598] iwlwifi 0000:04:00.0: pci_resource_len = 0x00002000 [ 10.157599] iwlwifi 0000:04:00.0: pci_resource_base = ffffc90011090000 [ 10.157601] iwlwifi 0000:04:00.0: HW Revision ID = 0x0 [ 10.157731] iwlwifi 0000:04:00.0: irq 50 for MSI/MSI-X [ 10.157834] iwlwifi 0000:04:00.0: Detected Intel(R) Centrino(R) Wireless-N 1000 BGN, REV=0x6C [ 10.157976] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 10.179772] iwlwifi 0000:04:00.0: device EEPROM VER=0x15d, CALIB=0x6 [ 10.179775] iwlwifi 0000:04:00.0: Device SKU: 0X50 [ 10.179777] iwlwifi 0000:04:00.0: Valid Tx ant: 0X1, Valid Rx ant: 0X3 [ 10.179796] iwlwifi 0000:04:00.0: Tunable channels: 13 802.11bg, 0 802.11a channels [ 10.574728] iwlwifi 0000:04:00.0: loaded firmware version 39.31.5.1 build 35138 [ 10.726409] ieee80211 phy0: Selected rate control algorithm 'iwl-agn-rs' [ 19.714132] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 19.777862] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 2251.603089] iwlwifi 0000:04:00.0: PCI INT A disabled [ 2266.578350] iwlwifi 0000:04:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [ 2266.578399] iwlwifi 0000:04:00.0: setting latency timer to 64 [ 2266.578435] iwlwifi 0000:04:00.0: pci_resource_len = 0x00002000 [ 2266.578437] iwlwifi 0000:04:00.0: pci_resource_base = ffffc90011090000 [ 2266.578439] iwlwifi 0000:04:00.0: HW Revision ID = 0x0 [ 2266.578704] iwlwifi 0000:04:00.0: irq 50 for MSI/MSI-X [ 2266.578808] iwlwifi 0000:04:00.0: Detected Intel(R) Centrino(R) Wireless-N 1000 BGN, REV=0x6C [ 2266.578916] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 2266.600709] iwlwifi 0000:04:00.0: device EEPROM VER=0x15d, CALIB=0x6 [ 2266.600712] iwlwifi 0000:04:00.0: Device SKU: 0X50 [ 2266.600713] iwlwifi 0000:04:00.0: Valid Tx ant: 0X1, Valid Rx ant: 0X3 [ 2266.600727] iwlwifi 0000:04:00.0: Tunable channels: 13 802.11bg, 0 802.11a channels [ 2266.605978] iwlwifi 0000:04:00.0: loaded firmware version 39.31.5.1 build 35138 [ 2266.606331] ieee80211 phy0: Selected rate control algorithm 'iwl-agn-rs' [ 2266.614179] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 2266.681541] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S Solutions I tried: rfkill list all 0: dell-wifi: Wireless LAN Soft blocked: no Hard blocked: no 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no echo "options iwlwifi 11n_disable=1" | sudo tee /etc/modprobe.d/iwlwifi.conf options iwlwifi 11n_disable=1 sudo modprobe -rfv iwlwifi WARNING: All config files need .conf: /etc/modprobe.d/blacklist, it will be ignored in a future release. rmmod /lib/modules/3.2.0-24-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko rmmod /lib/modules/3.2.0-24-generic/kernel/net/mac80211/mac80211.ko rmmod /lib/modules/3.2.0-24-generic/kernel/net/wireless/cfg80211.ko sudo modprobe iwlwifi WARNING: All config files need .conf: /etc/modprobe.d/blacklist, it will be ignored in a future release. replacing iwlwifi-1000-5.ucode (current driver) against iwlwifi-1000-3.ucode sudo jockey-gtk: (jockey-gtk:2493): Gtk-CRITICAL **: gtk_icon_set_render_icon_pixbuf: assertion icon_set != NULL' failed (jockey-gtk:2493): Gtk-CRITICAL **: gtk_icon_set_render_icon_pixbuf: assertion icon_set != NULL' failed nothing is listet in "Additional drivers" (german: "Zusätzliche Treiber"). gksudo gedit /etc/modprobe.d/blacklist.conf add "blacklist acer_wmi" Any help would be appreciated very much. Thanks!!

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• Do you know your ADF "grace period?"

  - by Chris Muir

  What does the term "support" mean to you in context of vendors such as Oracle giving your organization support with our products? Over the last few weeks I'm taken a straw poll to discuss this very question with customers, and I've received a wide array of answers much to my surprise (which I've paraphrased): "Support means my staff can access dedicated resources to assist them solve problems" "Support means I can call Oracle at anytime to request assistance" "Support means we can expect fixes and patches to bugs in Oracle software" The last expectation is the one I'd like to focus on in this post, keep it in mind while reading this blog. From Oracle's perspective as we're in the business of support, we in fact offer numerous services which are captured on the table in the following page. As the text under the table indicates, you should consult the relevant Oracle Lifetime Support brochures to understand the length of time Oracle will support Oracle products. As I'm a product manager for ADF that sits under the FMW tree of Oracle products, let's consider ADF in particular. The FMW brochure is found here. On page 8 and 9 you'll see the current "Application Development Framework 11gR1 (11.1.1.x)" and "Application Development Framework 11gR2 (11.1.2)" releases are supported out to 2017 for Extended Support. This timeframe is pretty standard for Oracle's current released products, though as new releases roll in we should see those dates extended. On page 8 of the PDF note the comment at the end of this page that refers to the Oracle Support document 209768.1: For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on MyOracle Support. This policy document is important as it introduces Oracle's Error Correction Support Policy which addresses "patches and fixes". You can find it attached the previous Oracle Support document 209768.1. Broadly speaking while Oracle does provide "generalized support" up to 2017 for ADF, the Error Correction Support Policy dictates when Oracle will provide "patches and fixes" for Oracle software, and this is where the concept of the "grace period" comes in. As Oracle releases different versions of Oracle software, say 11.1.1.4.0, you are fully supported for patches and fixes for that specific version. However when we release the next version, say 11.1.1.5.0, Oracle provides at minimum of 3 months to a maximum of 1 year "grace period" where we'll continue to provide patches and fixes for the previous version. This gives you time to move from 11.1.1.4.0 to 11.1.1.5.0 without being unsupported for patches and fixes. The last paragraph does generalize as I've attempted to highlight the concept of the grace period rather than the specific dates for any version. For specific ADF and FMW versions and their respective grace periods and when they terminated you must visit Oracle Support Note 1290894.1. I'd like to include a screenshot here of the relevant table from that Oracle Support Note but as it is will be frequently updated it's better I force you to visit that note. Be careful to heed the comment in the note: According to policy, the Grace Period has passed because a newer Patch Set has been released for more than a year. Its important to note that the Lifetime Support Policy and Error Correction Support Policy documents are the single source of truth, subject to change, and will provide exceptions when required. This My Oracle Support document is providing a summary of the Grace Period dates and time lines for planning purposes. So remember to return to the policy document for all definitions, note 1290894.1 is a summary only and not guaranteed to be up to date or correct. A last point from Oracle's perspective. Why doesn't Oracle provide patches and fixes for all releases as long as they're supported? Amongst other reasons, it's a matter of practicality. Consider JDeveloper 10.1.3 released in 2005. JDeveloper 10.1.3 is still currently supported to 2017, but since that version was released there has been just under 20 newer releases of JDeveloper. Now multiply that across all Oracle's products and imagine the number of releases Oracle would have to provide fixes and patches for, and maintain environments to test them, build them, staff to write them and more, it's simple beyond the capabilities of even a large software vendor like Oracle. So the "grace period" restricts that patches and fixes window to something manageable. In conclusion does the concept of the "grace period" matter to you? If you define support as "getting assistance from Oracle" then maybe not. But if patches and fixes are important to you, then you need to understand the "grace period" and operate within the bounds of Oracle's Error Correction Support Policy. Disclaimer: this blog post was written July 2012. Oracle Support policies do change from time to time so the emphasis is on you to double check the facts presented in this blog.

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• The Oracle Graduate Experience...A Graduates Perspective by Angelie Tierney

  - by david.talamelli

  [Note: Angelie has just recently joined Oracle in Australia in our 2011 Graduate Program. Last week I shared my thoughts on our 2011 Graduate Program, this week Angelie took some time to share her thoughts of our Graduate Program. The notes below are Angelie's overview from her experience with us starting with our first contact last year - David Talamelli] How does the 1 year program work? It consists of 3 weeks of training, followed by 2 rotations in 2 different Lines of Business (LoB's). The first rotation goes for 4 months, while your 2nd rotation goes for 7, when you are placed into your final LoB for the program. The interview process: After sorting through the many advertised graduate jobs, submitting so many resumes and studying at the same time, it can all be pretty stressful. Then there is the interview process. David called me on a Sunday afternoon and I spoke to him for about 30 minutes in a mini sort of phone interview. I was worried that working at Oracle would require extensive technical experience, but David stressed that even the less technical, and more business-minded person could, and did, work at Oracle. I was then asked if I would like to attend a group interview in the next weeks, to which I said of course! The first interview was a day long, consisting of a brief introduction, a group interview where we worked on a business plan with a group of other potential graduates and were marked by 3 Oracle employees, on our ability to work together and presentation. After lunch, we then had a short individual interview each, and that was the end of the first round. I received a call a few weeks later, and was asked to come into a second interview, at which I also jumped at the opportunity. This was an interview based purely on your individual abilities and would help to determine which Line of Business you would go to, should you land a graduate position. So how did I cope throughout the interview stages? I believe the best tool to prepare for the interview, was to research Oracle and its culture and to see if I thought I could fit into that. I personally found out about Oracle, its partners as well as competitors and along the way, even found out about their part (or Larry Ellison's specifically) in the Iron Man 2 movie. Armed with some Oracle information and lots of enthusiasm, I approached the Oracle Graduate Interview process. Why did I apply for an Oracle graduate position? I studied a Bachelor of Business/Bachelor of Science in IT, and wanted to be able to use both my degrees, while have the ability to work internationally in the future. Coming straight from university, I wasn't sure exactly what I wanted to do in terms of my career. With the program, you are rotated across various lines of business, to not only expose you to different parts of the business, but to also help you to figure out what you want to achieve out of your career. As a result, I thought Oracle was the perfect fit. So what can an Oracle ANZ Graduate expect? First things first, you can expect to line up for your visitor pass. Really. Next you enter a room full of unknown faces, graduates just like you, and then you realise you're in this with 18 other people, going through the same thing as you. 3 weeks later you leave with many memories, colleagues you can call your friends, and a video of your presentation. Vanessa, the Graduate Manager, will also take lots of photos and keep you (well) fed. Well that's not all you leave with, you are also equipped with a wealth of knowledge and contacts within Oracle, both that will help you throughout your career there. What training is involved? We started our Oracle experience with 3 weeks of training, consisting of employee orientation, extensive product training, presentations on the various lines of business (LoB's), followed by sales and presentation training. While there was potential for an information overload, maybe even death by Powerpoint, we were able to have access to the presentations for future reference, which was very helpful. This period also allowed us to start networking, not only with the graduates, but with the managers who presented to us, as well as through the monthly chinwag, HR celebrations and even with the sharing of tea facilities. We also had a team bonding day when we recorded a "commercial" within groups, and learned how to play an Irish drum. Overall, the training period helped us to learn about Oracle, as well as ourselves, and to prepare us for our transition into our rotations. Where to now? I'm now into my 2nd week of my first graduate rotation. It has been exciting to finally get out into the work environment and utilise that knowledge we gained from training. My manager has been a great mentor, extremely knowledgeable, and it has been good being able to participate in meetings, conference calls and make a contribution towards the business. And while we aren't necessarily working directly with the other graduates, they are still reachable via email, Pidgin and lunch and they are important as a resource and support, after all, they are going through a similar experience to you. While it is only the beginning, there is a lot more to learn and a lot more to experience along the way, especially because, as we learned during training, at Oracle, the only constant is change.

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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