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  • How do I convince my boss that it's OK to use an application to access an outside website?

    - by Cyberherbalist
    That is, if you agree that it's OK. We have a need to maintain an accurate internal record of bank routing numbers, and my boss wants me to set up a process where once a week someone goes to the Federal Reserve's website, clicks on the link to get the list of routing numbers (or the link giving the updates since a particular date), and then manually uploads the resultant text file to an application that will make the update to our data. I told him that a manual process was not at all necessary, and that I could write a routine that would access the FED's routing numbers in the application that keeps our data updated, and put it on whatever schedule was appropriate. But he is greatly opposed to doing this, and calls it "hacking the Federal Reserve website." I think he's afraid that the FED is going to get after us. I showed him the FED's robot.txt file, and the only thing it forbids is an automated indexing of pages with extension .cf*: User-agent: * # applies to all robots Disallow: CF # disallow indexing of all CF* directories and pages This says nothing about accessing the same data automatically that you could access manually. Anyone have a good counterargument to the idea that we'd be "hacking" the FED?

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  • Unable to print login-required images in IE

    - by Tim Fountain
    I have some images in a section of a site that require the user to be logged in in order to view. These images are served by a PHP script, which checks the user's login state and if valid, serves the binary data with the appropriate headers. This all works fine. The issue comes when a user tries to print one of these images. In Internet Explorer, when they go to print preview they get the broken image box with a red cross in the corner instead of the actual file. This is what gets printed also. All other browsers can print the images without issue. I have some images elsewhere on the site that are also served via. PHP but these don't require a login. These print fine. The PHP-powered HTML pages on the site that require a login also print fine in IE. It's just login-required images. The user hitting print preview does not seem to result in additional HTTP request to the server for the file. However I do see an additional HTTP request a few seconds later that comes from the same IP (may or may not be related), This request includes no host header, no REQUEST_URI and no user agent. The 'please login' page sends an appropriate 403 header. I've also added a far-in-future expires header to the image response itself to ensure that browsers can serve/print the files from their own cache but this hasn't made any difference. Why can't IE print the images and what else can I do to investigate or fix the problem?

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  • ODI 11g - Faster Files

    - by David Allan
    Deep in the trenches of ODI development I raised my head above the parapet to read a few odds and ends and then think why don’t they know this? Such as this article here – in the past customers (see forum) were told to use a staging route which has a big overhead for large files. This KM is an example of the great extensibility capabilities of ODI, its quite simple, just a new KM that; improves the out of the box experience – just build the mapping and the appropriate KM is used improves out of the box performance for file to file data movement. This improvement for out of the box handling for File to File data integration cases (from the 11.1.1.5.2 companion CD and on) dramatically speeds up the file integration handling. In the past I had seem some consultants write perl versions of the file to file integration case, now Oracle ships this KM to fill the gap. You can find the documentation for the IKM here. The KM uses pure java to perform the integration, using java.io classes to read and write the file in a pipe – it uses java threading in order to super-charge the file processing, and can process several source files at once when the datastore's resource name contains a wildcard. This is a big step for regular file processing on the way to super-charging big data files using Hadoop – the KM works with the lightweight agent and regular filesystems. So in my design below transforming a bunch of files, by default the IKM File to File (Java) knowledge module was assigned. I pointed the KM at my JDK (since the KM generates and compiles java), and I also increased the thread count to 2, to take advantage of my 2 processors. For my illustration I transformed (can also filter if desired) and moved about 1.3Gb with 2 threads in 140 seconds (with a single thread it took 220 seconds) - by no means was this on any super computer by the way. The great thing here is that it worked well out of the box from the design to the execution without any funky configuration, plus, and a big plus it was much faster than before, So if you are doing any file to file transformations, check it out!

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  • What data should be cached in a multiplayer server, relative to AI and players?

    - by DevilWithin
    In a virtual place, fully network driven, with an arbitrary number of players and an arbitrary number of enemies, what data should be cached in the server memory, in order to optimize smooth AI simulation? Trying to explain, lets say player A sees player B to E, and enemy A to G. Each of those players, see player A, but not necessarily each other. Same applies to enemies. Think of this question from a topdown perspective please. In many cases, for example, when a player shoots his gun, the server handles the sound as a radial "signal" that every other entity within reach "hear" and react upon. Doing these searches all the time for a whole area, containing possibly a lot of unrelated players and enemies, seems to be an issue, when the budget for each AI agent is so small. Should every entity cache whatever enters and exits from its radius of awareness? Is there a great way to trace the entities close by without flooding the memory with such caches? What about other AI related problems that may arise, after assuming the previous one works well? We're talking about environments with possibly hundreds of enemies, a swarm.

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  • Browser privacy improvement implications for websites

    - by phq
    On https://panopticlick.eff.org/ EFF let you test the number of uniquely identifying bits that the browser gives a website. Among these are HTTP header fields such as User-Agent, Accept, Accept-Language and later perhaps ETAG and If-Modified-Since. Also there is a lot of Information that javascript can get from the browser such as time-zone, screen resolution, complete list of fonts and plugins available. My first impression is, is all this information really usable/used on a majority of all websites? For example, how many sites does really send different content-types depending on the http accept header, or what fonts are available(I thought css had taken care of this)? Let's say of these headers/js functionality on day would be gone. Which ones would; never be noticed they were gone? impact user experience? impact server performance? immediately reimplemented because the Internet cannot work without it? Extra credit for differentiating between what can be done, what should be done and what is done in most situations.

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  • Google suddenly only indexes https and not http

    - by spender
    So all of a sudden, searches for our site "radiotuna" give out the result as an HTTPS link. https://www.google.com/?q=radiotuna#hl=en&safe=off&output=search&sclient=psy-ab&q=radiotuna&oq=radiotuna&gs_l=hp.12...0.0.0.3499.0.0.0.0.0.0.0.0..0.0.les%3B..0.0...1c.LnOvBvgDOBk&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=177c7ff705652ec3&biw=1366&bih=602 We only use https for the download of two specific files (these urls are resources used for autoupdate functionality of an app we distribute). All other parts of the site should be served over http. We wouldn't like to see any other traffic over https, nor any of our site links to appear in search engines as https. I'd like to address this issue. It seems that the following solutions are available: hand out an https specific robots.txt as such: User-agent: * Disallow: / and/or at app-level, 301 permanent redirect all requests (except the two above) to HTTP if they come in as HTTPS. My concern with the robots method is that, say (for some reason) google decided not to index http pages, disallowing https pages might mean that google has nothing left to index with disastrous consequences for our ranking. This means I'm inclined to go with a 301 redirect. Any thoughts?

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  • How should I structure my database to gain maximum efficiently in this scenario?

    - by Bob Jansen
    I'm developing a PHP script that analyzes the web traffic of my clients websites. By placing a link to a javascript on the clients website (think of Google Analyses), my script harvests information like: the visitors IP address, reference link, current page link, user agent, etc. Now my clients can view these statistics via a control panel that I have build. These clients can also adjust profile settings, set firewall rules, create support tickets and pay invoices. Currently all the the traffic is stored in one table. You can imagine that this tabel would become very large as some my clients receive thousands of pageviews per day. Furthermore, all the traffic data of each client would be stored in the same table, creating a mess. This is the same for the firewall rules currently, and the invoice and support system. I'm looking for way to structure my database in a more organized way to hold large amounts of data of multiple users. This is the first project that I'm developing that deals with so much data, and would like to hear suggestions and tips. I was thinking of using multiple databases to structure the data. The main database will store users data (email,pass,id,etc) admin/website settings. Than each client will have an unique database labeled prefix_userid, which carry tables holding their traffic, invoice, and support ticket data. Would this be a solution, and would it slow down or speed up overall performances (that is spreading the data over muliple databases). I have a solid VPS, but would like to safe and be as effient as possible.

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  • Windows Azure Horror Story: The Phantom App that Ate my Data

    - by jasont
    Originally posted on: http://geekswithblogs.net/jasont/archive/2013/10/31/windows-azure-horror-story-the-phantom-app-that-ate-my.aspxI’ve posted in the past about how my company, Stackify, makes some great tools that enhance the Windows Azure experience. By just using the Azure Management Portal, you don’t get a lot of insight into what is happening inside your instances, which are just Windows VMs. This morning, I noticed something quite scary, and fittingly enough, it’s Halloween. I deleted a deployment after doing a new deployment and VIP swap. But, after a few minutes, the instance still appeared in my Stackify dashboard. I thought this odd, as we monitor these operations and remove devices that have been deleted. Digging in showed that it wasn’t a problem with Stackify. This instance was still there, and still sending data. You’ll notice though that the “Status” check shows that the instance no longer exists. And it gets scarier. I quickly checked the running services, and sure enough, the Windows Azure Guest Agent (which runs worker roles) was still running: “Surely, this can’t be” I’m thinking at this point. Knowing that this worker role is in our QA environment, it has debug logging turned on. And, using our log file tailing feature, I can see that, yes, indeed, this deleted deployment is still executing code. Pulling messages off queues. Sending alerts. Changing data. Fortunately, our tools give me the ability to manually disable the Windows service that runs this code. In the meantime, I have contacted everyone I know (and support) at Microsoft to address this issue. Needless to say, this is concerning. When you delete a deployment, it needs to actually delete. Not continue to eat your data. As soon as I learn more, I’ll be posting an update.

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  • Fast Data - Big Data's achilles heel

    - by thegreeneman
    At OOW 2013 in Mark Hurd and Thomas Kurian's keynote, they discussed Oracle's Fast Data software solution stack and discussed a number of customers deploying Oracle's Big Data / Fast Data solutions and in particular Oracle's NoSQL Database.  Since that time, there have been a large number of request seeking clarification on how the Fast Data software stack works together to deliver on the promise of real-time Big Data solutions.   Fast Data is a software solution stack that deals with one aspect of Big Data, high velocity.   The software in the Fast Data solution stack involves 3 key pieces and their integration:  Oracle Event Processing, Oracle Coherence, Oracle NoSQL Database.   All three of these technologies address a high throughput, low latency data management requirement.   Oracle Event Processing enables continuous query to filter the Big Data fire hose, enable intelligent chained events to real-time service invocation and augments the data stream to provide Big Data enrichment. Extended SQL syntax allows the definition of sliding windows of time to allow SQL statements to look for triggers on events like breach of weighted moving average on a real-time data stream.    Oracle Coherence is a distributed, grid caching solution which is used to provide very low latency access to cached data when the data is too big to fit into a single process, so it is spread around in a grid architecture to provide memory latency speed access.  It also has some special capabilities to deploy remote behavioral execution for "near data" processing.   The Oracle NoSQL Database is designed to ingest simple key-value data at a controlled throughput rate while providing data redundancy in a cluster to facilitate highly concurrent low latency reads.  For example, when large sensor networks are generating data that need to be captured while analysts are simultaneously extracting the data using range based queries for upstream analytics.  Another example might be storing cookies from user web sessions for ultra low latency user profile management, also leveraging that data using holistic MapReduce operations with your Hadoop cluster to do segmented site analysis.  Understand how NoSQL plays a critical role in Big Data capture and enrichment while simultaneously providing a low latency and scalable data management infrastructure thru clustered, always on, parallel processing in a shared nothing architecture. Learn how easily a NoSQL cluster can be deployed to provide essential services in industry specific Fast Data solutions. See these technologies work together in a demonstration highlighting the salient features of these Fast Data enabling technologies in a location based personalization service. The question then becomes how do these things work together to deliver an end to end Fast Data solution.  The answer is that while different applications will exhibit unique requirements that may drive the need for one or the other of these technologies, often when it comes to Big Data you may need to use them together.   You may have the need for the memory latencies of the Coherence cache, but just have too much data to cache, so you use a combination of Coherence and Oracle NoSQL to handle extreme speed cache overflow and retrieval.   Here is a great reference to how these two technologies are integrated and work together.  Coherence & Oracle NoSQL Database.   On the stream processing side, it is similar as with the Coherence case.  As your sliding windows get larger, holding all the data in the stream can become difficult and out of band data may need to be offloaded into persistent storage.  OEP needs an extreme speed database like Oracle NoSQL Database to help it continue to perform for the real time loop while dealing with persistent spill in the data stream.  Here is a great resource to learn more about how OEP and Oracle NoSQL Database are integrated and work together.  OEP & Oracle NoSQL Database.

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  • Public Sector FMW Customer Tech Day in Reston, Tuesday Oct 7th

    - by BPMWarrior
    Have your heard? There is another PS FMW Customer Tech Day scheduled in the Oracle Reston office!                                                                                          Fusion Middleware Customer Tech Day                                                          October 7, 2014                                   Please join Oracle & Sofbang on Tuesday October 7th for our second Public Sector Oracle Fusion Middleware (OFMW) Customer Tech Day in Reston.   This Tech Day is designed with you the customer in mind. Come learn and share with other customers. This event will be centered on Mobility, App Advantage, WebCenter, SOA, BPM, Security and FMWaaS.   Sofbang enables customers to create, integrate and run agile intelligent business applications leveraging Oracle Fusion Middleware. Based out of Chicago, IL, Sofbang is recognized as an Oracle Platinum level Partner in the Oracle Partner Network. For more information on Sofbang, please visit www.sofbang.com   To confirm your attendance at this Event or for more information, please email [email protected]                                              

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  • Friday Stats

    - by jjg
    As some of you may have noticed, we've recently opened a new repository in the Code Tools project for small utilities which can be used to gather info about the OpenJDK code base and builds. 1 The latest addition is a utility for analyzing the class file versions in a collection of class files. I've posted an example set of results from analyzing the class files in an OpenJDK build on Linux. 2. Most of the files are version 52 files as you would expect, but there is a surprising number of version 51 and 50 files, as well as a handful of v45.3 files as well. Digging deeper, it turns out that Nashorn is still using version 51 class files, and the Serviceability Agent is still using version 50 class files and one 45.3 class file, leaving the remainder of the 45.3 class files coming from RMI. For more info on the different class file versions, see Joe Darcy's class file version decoder rIng. Thanks to Stuart Marks for planting the seed for the class file version tool. See the project page, repo, and mail archive. http://cr.openjdk.java.net/~jjg/cfv-summary/open/

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  • Why doesn't Firefox cache my images and CSS

    - by Richard A
    I am using IIS7, I have already set up the following. But when I run Firefox it seems not to cache any of my images even with "remember history" set. <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer> <staticContent> <clientCache cacheControlCustom="public" cacheControlMode="UseMaxAge" cacheControlMaxAge="7.00:00:00" /> </staticContent> </system.webServer> </configuration> However when I use Firebug it still points to Firefox not caching images and CSS: public,max-age=604800 Content-Type text/css Content-Encoding gzip Last-Modified Mon, 27 Jun 2011 03:53:22 GMT Accept-Ranges bytes Etag "507968c27d34cc1:0" Vary Accept-Encoding Server Microsoft-IIS/7.5 X-Powered-By ASP.NET Date Mon, 27 Jun 2011 13:06:41 GMT Content-Length 5067 Request Headersview source Host www.xx.com User-Agent Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 Accept text/css,*/*;q=0.1 Accept-Language en-us,en;q=0.5 Accept-Encoding gzip, deflate Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive 115 Connection keep-alive Referer http://www.xx.com/ Cookie __utma=62996397.135679654.1309106351.1309159743.1309164158.8; __utmz=62996397.1309106351.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utmc=62996397

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  • Why doesn't Firefox cache my images and CSS

    - by Richard A
    I am using IIS7, I have already set up the following. But when I run Firefox it seems not to cache any of my images even with "remember history" set. <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer> <staticContent> <clientCache cacheControlCustom="public" cacheControlMode="UseMaxAge" cacheControlMaxAge="7.00:00:00" /> </staticContent> </system.webServer> </configuration> However when I use Firebug it still points to Firefox not caching images and CSS: public,max-age=604800 Content-Type text/css Content-Encoding gzip Last-Modified Mon, 27 Jun 2011 03:53:22 GMT Accept-Ranges bytes Etag "507968c27d34cc1:0" Vary Accept-Encoding Server Microsoft-IIS/7.5 X-Powered-By ASP.NET Date Mon, 27 Jun 2011 13:06:41 GMT Content-Length 5067 Request Headersview source Host www.xx.com User-Agent Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 Accept text/css,*/*;q=0.1 Accept-Language en-us,en;q=0.5 Accept-Encoding gzip, deflate Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive 115 Connection keep-alive Referer http://www.xx.com/ Cookie __utma=62996397.135679654.1309106351.1309159743.1309164158.8; __utmz=62996397.1309106351.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utmc=62996397

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  • Huge spike in traffic tracked by Google Analytics from Safari browsers

    - by Petra Barus
    My site urbanindo.com recently experienced huge spike in traffic tracked by Google Analytics. The huge spike sometime shows in several same pages. This is odd because I rarely experienced that much traffic before. Some pages can have hundreds of visitors at the same time. But when I read the webserver log, those pages only showed up in only one or two entries, not hundreds like the GA showed. But the only similar thing about the entries is that they are using similar browser agent. Mozilla/5.0 (iPad; CPU OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3 Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3 And when I opened the Google Analytics Audience Technology Browsers & OS and I plotted the chart based on the browsers, I saw that the huge spike came from Safari. This huge spikes started to happen since the beginning of this August, which happens to be when I use multiple webservers behind load balancer (although I'm pretty sure those two are not relevant). Is there something wrong with my GA configuration?

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  • Nifty default controls prevent the rest of my game from rendering

    - by zergylord
    I've been trying to add a basic HUD to my 2D LWJGL game using nifty gui, and while I've been successful in rendering panels and static text on top of the game, using the built-in nifty controls (e.g. an editable text field) causes the rest of my game to not render. The strange part is that I don't even have to render the gui control, merely declaring it appears to cause this problem. I'm truly lost here, so even the vaguest glimmer of hope would be appreciated :-) Some code showing the basic layout of the problem: display setup: // load default styles nifty.loadStyleFile("nifty-default-styles.xml"); // load standard controls nifty.loadControlFile("nifty-default-controls.xml"); screen = new ScreenBuilder("start") {{ layer(new LayerBuilder("baseLayer") {{ childLayoutHorizontal(); //next line causes the problem control(new TextFieldBuilder("input","asdf") {{ width("200px"); }}); }}); }}.build(nifty); nifty.gotoScreen("start"); rendering glMatrixMode(GL_PROJECTION); glLoadIdentity(); GLU.gluOrtho2D(0f,WINDOW_DIMENSIONS[0],WINDOW_DIMENSIONS[1],0f); //I can remove the 2 nifty lines, and the game still won't render nifty.render(true); nifty.update(); glMatrixMode(GL_PROJECTION); glLoadIdentity(); GLU.gluOrtho2D(0f,(float)VIEWPORT_DIMENSIONS[0],0f,(float)VIEWPORT_DIMENSIONS[1]); glTranslatef(translation[0],translation[1],0); for (Bubble bubble:bubbles){ bubble.draw(); } for (Wall wall:walls){ wall.draw(); } for(Missile missile:missiles){ missile.draw(); } for(Mob mob:mobs){ mob.draw(); } agent.draw();

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  • Is browser and bot whitelisting a practical approach?

    - by Sn3akyP3t3
    With blacklisting it takes plenty of time to monitor events to uncover undesirable behavior and then taking corrective action. I would like to avoid that daily drudgery if possible. I'm thinking whitelisting would be the answer, but I'm unsure if that is a wise approach due to the nature of deny all, allow only a few. Eventually someone out there will be blocked unintentionally is my fear. Even so, whitelisting would also block plenty of undesired traffic to pay per use items such as the Google Custom Search API as well as preserve bandwidth and my sanity. I'm not running Apache, but the idea would be the same I'm assuming. I would essentially be depending on the User Agent identifier to determine who is allowed to visit. I've tried to take into account for accessibility because some web browsers are more geared for those with disabilities although I'm not aware of any specific ones at the moment. The need to not depend on whitelisting alone to keep the site away from harm is fully understood. Other means to protect the site still need to be in place. I intend to have a honeypot, checkbox CAPTCHA, use of OWASP ESAPI, and blacklisting previous known bad IP addresses.

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  • 'Buy the app' landing page implementations: redirect or javascript popup?

    - by benwad
    My site (using Django) has an app that I'm trying to push - I currently have a piece of middleware that redirects the user to a page advertising the app if they're accessing the page on the iPhone, then setting a cookie so that the user isn't bugged by the message every time they visit the site. This works fine, however checking the page with the mobile Googlebot checker shows that the Googlebot gets stuck in the redirect (since it doesn't store cookies) and therefore won't index the proper content. So, I'm trying to think of an alternative implementation that won't hurt the site's Google ranking and won't have any other adverse effects. I've considered a couple of options: Redirect (the current solution), but don't redirect if the user agent matches the Googlebot's UA string. This would be ideal, however I'm not sure if Google like their bot being treated differently from other users, and I'm afraid the site's ranking may be somehow penalised if I go ahead with this. Use a Javascript popup instead of a redirect. This would make sure the Googlebot finds the content it needs, however I envision this approach causing compatibility issues with the myriad mobile devices/browsers out there, and may affect the page load time. How valid are these options? And is there a better option for implementing this feature out there? I've tried researching this topic but surprisingly can't find any reputable-looking blog posts that explore this topic.

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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • Tracking "To Do" Items

    - by Bill Graziano
    One of the challenges I struggle with is keeping a good "to do" list of things I need to do on the various SQL Servers I support. I have servers that I don't visit on a regular basis so my situation may be different than many of you. Though I'm sure you all have servers that you only touch every few months. (And it's usually the accounting server!) It's difficult for me to remember what changes I made and what changes I need to make. I've tried Outlook, OneNote and various other to do list managers and haven't been happy with any of them. Many are close but just don't give me what I need. As a result I've started writing my own. It's web-based so you can use it from anywhere -- including on a server. It also knows just enough about SQL Server to help structure your to do items and your notes. It isn't agent based and doesn't do any monitoring. Think OneNote or Evernote but with some "SQL Servery" stuff built in. If you'd like to try this or take a survey I'm putting together, add your email address to my mailing list.  I should be ready in a week or so.  I'm only going to use this list for notifications about this service. I'd like to find a small group of people that feel the same pain I do and maybe we can build something interesting.

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  • Oracle Customer Experience (CX) Solutions Make Retailers Merry

    - by Tuula Fai
    Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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  • My work isn't being used... what can/ should I do?

    - by Matt
    Several months ago I was approached by a small business, who had seen my work previously and asked me to create a website for them. Since then, the website hasn't changed one bit and I haven't heard a word from them. This sucks for them as they paid for a website and haven't used it. It''s frustrating for me because I spent a huge amount of time on the website and feel that all of that effort has been wasted, furthermore, I don't feel I can use the website on my portfolio/ CV. I was thinking of offering to go round to their office for one day, and update the website for them then and there; but I'd need their support whilst there (to get the content for the about page, to get information for on their products etc.) and I don't want to disrupt their work day, nor do I want to sit there like a spare tyre and get nowhere. Furthermore, if I were to do this, should I expect to receive money for it? It's a day of my life, but I'm doing it for my benefit rather than theirs (but they benefit as well). Has anyone else had experience of a client not using their product; how did you handle it? Additional background for those who want it: The company is a local travel agent, and the website lets them CRUD offers and locations, and has several other static pages (about, contact, etc.) At the time of creating the website, I filled the static pages with lipsum, and the offers and locations with fake information, so that I could give the business an idea about what the final pages would look like; during the hand over, I guided them through the CRUD forms (they made notes) and said if they sent me the text for the pages, I'd update it.

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  • Massive 404 attack with non existent URLs. How to prevent this?

    - by tattvamasi
    The problem is a whole load of 404 errors, as reported by Google Webmaster Tools, with pages and queries that have never been there. One of them is viewtopic.php, and I've also noticed a scary number of attempts to check if the site is a WordPress site (wp_admin) and for the cPanel login. I block TRACE already, and the server is equipped with some defense against scanning/hacking. However, this doesn't seem to stop. The referrer is, according to Google Webmaster, totally.me. I have looked for a solution to stop this, because it isn't certainly good for the poor real actual users, let alone the SEO concerns. I am using the Perishable Press mini black list (found here), a standard referrer blocker (for porn, herbal, casino sites), and even some software to protect the site (XSS blocking, SQL injection, etc). The server is using other measures as well, so one would assume that the site is safe (hopefully), but it isn't ending. Does anybody else have the same problem, or am I the only one seeing this? Is it what I think, i.e., some sort of attack? Is there a way to fix it, or better, prevent this useless resource waste? EDIT I've never used the question to thank for the answers, and hope this can be done. Thank you all for your insightful replies, which helped me to find my way out of this. I have followed everyone's suggestions and implemented the following: a honeypot a script that listens to suspect urls in the 404 page and sends me an email with user agent/ip, while returning a standard 404 header a script that rewards legitimate users, in the same 404 custom page, in case they end up clicking on one of those urls. In less than 24 hours I have been able to isolate some suspect IPs, all listed in Spamhaus. All the IPs logged so far belong to spam VPS hosting companies. Thank you all again, I would have accepted all answers if I could.

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  • 'Buy the app' landing page implementations

    - by benwad
    My site (using Django) has an app that I'm trying to push - I currently have a piece of middleware that redirects the user to a page advertising the app if they're accessing the page on the iPhone, then setting a cookie so that the user isn't bugged by the message every time they visit the site. This works fine, however checking the page with the mobile Googlebot checker shows that the Googlebot gets stuck in the redirect (since it doesn't store cookies) and therefore won't index the proper content. So, I'm trying to think of an alternative implementation that won't hurt the site's Google ranking and won't have any other adverse effects. I've considered a couple of options: Redirect (the current solution), but don't redirect if the user agent matches the Googlebot's UA string. This would be ideal, however I'm not sure if Google like their bot being treated differently from other users, and I'm afraid the site's ranking may be somehow penalised if I go ahead with this. Use a Javascript popup instead of a redirect. This would make sure the Googlebot finds the content it needs, however I envision this approach causing compatibility issues with the myriad mobile devices/browsers out there, and may affect the page load time. How valid are these options? And is there a better option for implementing this feature out there? I've tried researching this topic but surprisingly can't find any reputable-looking blog posts that explore this topic. EDIT: I posted this on SF because it seemed unsuitable for SO, but if there's another site that would be better for this issue then I'd be happy to move the question elsewhere.

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  • Understanding the Value of SOA

    - by Mala Narasimharajan
    Written By: Debra Lilley, ACE Director, Fusion Applications Again I want to talk from my area of expertise of Fusion Applications and talk about their design fundamentals. If you look at the table below and start at the bottom Oracle have defined all of the business objects e.g. accounts, people, customers, invoices etc. used by Fusion Applications; each of these objects contain all of the information required and can be expanded if necessary.  That Oracle have created for each of these business objects every action that is needed for the applications e.g. all the actions to create a new customer, checking to see if it exists, credit checking with D&B (Dun & Bradstreet < http://www.dnb.co.uk/> ) , creating the record, notifying those required etc. Each of these actions is a stand-alone web service. Again you can create a new actions or subscribe to an external provided web service e.g. the D&B check. The diagram also shows that all of development of Fusion Applications is from their Fusion Middleware offerings. Then the Intelligent Business Process is the order in which you run these actions, this is Service Orientated Architecture, SOA. Not only is SOA used to orchestrate actions within Fusion Applications it is also used in the integration of Fusion Applications with the rest of the Oracle stable of applications such as EBS, PeopleSoft, JDE and Siebel. The other applications are written with propriety development tools so how do they work with SOA? It’s a very simple answer, with the introduction of the Oracle SOA platform each process within these applications was made available to be called as a web service. I won’t go into technically how that is done but what’s known as a wrapper to allow each of them to act in this way was added. Finally at the top of the diagram are the questions that each Fusion Application process must answer, and this is the ‘special’ sauce that makes them so good, the User Experience, but that is a topic for another day, or you can read about it in my blog http://debrasoracle.blogspot.co.uk/2014/04/going-on-record-about-fusion-apps-cloud.html or Oracle’s own UX blog https://blogs.oracle.com/usableapps/ The concept behind AppAdvantage is not new the idea that Oracle technology can add value to your Oracle applications investments is pretty fundamental. Nishit Rao who is in AppAdvantage team provided myself and other ACE Directors with demo kits so that we could demonstrate SOA running with the applications. The example I learnt to build was that of the EBS inventory open interface. The simple concept is that request records can be added to a table and an import run that creates these as transactions in inventory. What’s SOA allows you to do is to add to the table from any source and then run this process automatically whereas traditionally you had to run the process at regular intervals because you didn’t know if the table was empty or not. This may just sound like a different way of doing the same thing but if the process is critical for your business then the interval was very small and the process run potentially many times unnecessarily. Using SOA it only happened when necessary without any delay. So in my post today I’ve talked about how SOA is used with Fusion Applications and in the linking with more traditional applications but that is only the tip of the iceberg of potential, your applications are just part of your IT systems and SOA can orchestrate your data across all of them; the beauty of open standards.  Debra Lilley, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.  Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts

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  • Speaking at Sinergija12

    - by DigiMortal
    Next week I will be speaker at Sinergija12, the biggest Microsoft conference held in Serbia. The first time I visited Sinergija it was clear to me that this is the event where I should go back. Why? Because technical level of sessions was very well in place and actually sessions I visited were pretty hardcore. Now, two years later, I will be back there but this time I’m there as speaker. My session at Sinergija12 Here are my three almost finished sessions for Sinergija12. ASP.NET MVC 4 Overview Session focuses on new features of ASP.NET MVC 4 and gives the audience good overview about what is coming. Demos cover all important new features - agent based output, new application templates, Web API and Single Page Applications. This session is for everybody who plans to move to ASP.NET MVC 4 or who plans to start building modern web sites.   Building SharePoint Online applications using Napa Office 365 Next version of Office365 allows you to build SharePoint applications using browser based IDE hosted in cloud. This session introduces new tools and shows through practical examples how to build online applications for SharePoint 2013.   Cloud-enabling ASP.NET MVC applications Cloud era is here and over next years more and more web applications will be hosted on cloud environments. Also some of our current web applications will be moved to cloud. This session shows to audience how to change the architecture of ASP.NET web application so it runs on shared hosting and Windows Azure with same code base. Also the audience will see how to debug and deploy web applications to Windows Azure. All developers who are coming to Sinergija12 are welcome to my sessions. See you there! :)

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