Explorer.exe keeps crashing during log in
- by asif
I have got a weird problem. My windows 7 has two user accounts (both are administrator). I can log in to one account and do all sort of work. But whenever I try to log in to other account, it shows a blank screen and a messagebox pops up with "windows explorer has stopped working".
The options available are:
Close the program
Check online for a solution and close the program
The problem signature is as follows:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
If I press alt+ctrl+del and then select start task manager, it also crashes. I can not run any program using runas command (from good profile) too. The task manager and runas programs all show same problem signature.
I read the similar question and followed all the steps, but no luck.
Later, I viewed the event log and found that, explorer.exe could not access a file. I checked the location but the file is there. The actual message is:
Windows cannot access the file C:\Users\testuser\AppData\Local\Microsoft\Windows\Caches\{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000020.db for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.
The question is, how can I resolve this issue? Should I just delete the file or replace it with another one to stop explorer.exe from crashing?
offtopic: What is the content of this file and why it is necessary?
