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  • centos 6 ps aux hangs up

    - by Guntis
    I have problem with my server. Server is running centos 6 (CloudLinux Server release 6.2). uname -a = 2.6.32-320.4.1.lve1.1.4.el6.x86_64 That is a kvm guest. On host is debian 6. If i run command ps aux, it stuck on random process (shows some processes only), top command is working fine. htop doesn't work too (black screen). top - 12:11:51 up 34 min, 1 user, load average: 4.26, 6.71, 16.15 Tasks: 201 total, 7 running, 192 sleeping, 0 stopped, 2 zombie Cpu(s): 7.9%us, 2.8%sy, 0.0%ni, 87.5%id, 1.6%wa, 0.0%hi, 0.2%si, 0.0%st Mem: 9862044k total, 2359484k used, 7502560k free, 171720k buffers Swap: 10485720k total, 0k used, 10485720k free, 1336872k cached server has one Intel(R) Xeon(R) CPU E5606 @ 2.13GHz, free -m total used free shared buffers cached Mem: 9630 2336 7293 0 170 1324 -/+ buffers/cache: 841 8789 Swap: 10239 0 10239 php -v PHP 5.3.19 (cli) (built: Nov 28 2012 10:03:07) Copyright (c) 1997-2012 The PHP Group Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd., and with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend Technologies with Suhosin v0.9.33, Copyright (c) 2007-2012, by SektionEins GmbH mysql Server version: 5.1.63-cll php -i disable_functions => apache_child_terminate, apache_setenv, define_syslog_variables, escapeshellarg, escapeshellcmd, eval, exec, fp, fput, ftp_connect, ftp_e xec, ftp_get, ftp_login, ftp_nb_fput, ftp_put, ftp_raw, ftp_rawlist, highlight_file, ini_alter, ini_get_all, ini_restore, inject_code, openlog, passthru, php _uname, phpAds_remoteInfo, phpAds_XmlRpc, phpAds_xmlrpcDecode, phpAds_xmlrpcEncode, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setpgid, posix_set sid, posix_setuid, posix_setuid, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, shell_exec, syslog, system, xmlrpc_entity_de code, xmlrpc_server_create, putenv, show_source,mail => apache_child_terminate, apache_setenv, define_syslog_variables, escapeshellarg, escapeshellcmd, eval, exec, fp, fput, ftp_connect, ftp_exec, ftp_get, ftp_login, ftp_nb_fput, ftp_put, ftp_raw, ftp_rawlist, highlight_file, ini_alter, ini_get_all, ini_restore, inject_code, openlog, passthru, php_uname, phpAds_remoteInfo, phpAds_XmlRpc, phpAds_xmlrpcDecode, phpAds_xmlrpcEncode, popen, posix_getpwuid, posix_kill, pos ix_mkfifo, posix_setpgid, posix_setsid, posix_setuid, posix_setuid, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, shell_exe c, syslog, system, xmlrpc_entity_decode, xmlrpc_server_create, putenv, show_source,mail ... suhosin.executor.disable_eval => Off => Off suhosin.executor.eval.blacklist => include,include_once,require,require_once,curl_init,fpassthru,base64_encode,base64_decode,mail,exec,system,proc_open,leak, syslog,pfsockopen,shell_exec,ini_restore,symlink,stream_socket_server,proc_nice,popen,proc_get_status,dl, pcntl_exec, pcntl_fork, pcntl_signal,pcntl_waitpid, pcntl_wexitstatus, pcntl_wifexited, pcntl_wifsignaled,pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig, socket_accept,socket_bind, socket_connect, socket_cr eate, socket_create_listen,socket_create_pair,link,register_shutdown_function,register_tick_function,gzinflate => include,include_once,require,require_once,c url_init,fpassthru,base64_encode,base64_decode,mail,exec,system,proc_open,leak,syslog,pfsockopen,shell_exec,ini_restore,symlink,stream_socket_server,proc_nic e,popen,proc_get_status,dl, pcntl_exec, pcntl_fork, pcntl_signal,pcntl_waitpid, pcntl_wexitstatus, pcntl_wifexited, pcntl_wifsignaled,pcntl_wifstopped, pcntl _wstopsig, pcntl_wtermsig, socket_accept,socket_bind, socket_connect, socket_create, socket_create_listen,socket_create_pair,link,register_shutdown_function, register_tick_function,gzinflate Sometimes i cannot kill httpd process. I run kill -9 PID even several times, and nothing happens. php runs via suphp. I learned somewhere that it can be trojan. I ran strace ps aux and it stops on open("/proc/PID/cmdline", O_RDONLY) If i reboot server, problem is gone but after some time it is back again .. :( Thanks.

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  • How to change permission of my centos if I don't have the root password?

    - by Ali
    I've setup server on mac using virtualbox and my server is centos. but the guy who did it for me he forgot the root password that he setup at the beginning and what happen now is my website have a lot of problem due to the permission issues. So what can I do in order to retrive the password or even to change my permission without using root? The group for my website is apache and I believe I'm not in the same group.

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  • Upgraded from fc10 to fc12 now I have eth0_rename, how do I get back to plain old eth0?

    - by shank
    I upgraded from Fedora 10 to Fedora 12. Unfortunately, my ethernet interface eth0 is now named eth0_rename. I'd like to get back to having it named plain old eth0. I googled a bit but the solution of removing the eth0 entry from /etc/udev/rules.d/70-persistent-net.rules seems to have no effect (I restarted the network service but didn't reboot). The interface works just fine although I could see a script or two having a problem with the format. So, it's more of an inconvenience thing than anything else. Any ideas? Thanks.

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  • openSSL tutorial not fully working - Can sign but cannot restore original file

    - by djechelon
    I'm writing, and testing, a little tutorial for my groupmates involved in an openSSL homework. We have a bunch of PDF files, I'm the CA and each one should send me a signed PDF for me to be verified. I've told them to do the following (and tried to do it by myself) Request and obtain a certificate (I'll skip this part) Create a MIME message with the PDF file in it makemime -c "text/pdf" -a "Content-Disposition: attachment; filename=”Elaborato.pdf" Elaborato.pdf > Elaborato.pdf.msg Sign with openSSL openssl smime -sign -in Elaborato.pdf.msg -out Elaborato.pdf.p7m -certfile ca.pem -certfile nomegruppo.crt -inkey nomegruppo.key -signer nomegruppo.crt Verify with openssl smime -verify -in Elaborato.pdf.p7m -out Elaborato-verified.msg -CAfile ca.pem -signer nomegruppo.crt Extract attachment with munpack Elaborato-verified.msg View with Acrobat Reader The problem is that even if I get a file that (from its binary content) resembles a PDF file my current Ubuntu PDF viewer doesn't read it. The XXXElaborato.pdf extracted by munpack is a little bit smaller than the original. What's the problem with this procedure? In theory, they should send me the signed S/MIME message and I should be able to read the PDF within it. Why can't I restore the original content of the PDF file?

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  • How to mirror filesystems with millions of hardlinks?

    - by Thomas Berger
    We have one big problem at the moment: We need to mirror a filesystem for one of our customers. Thats usual not really a problem, but here it is: On this filesystem there is one folder with millions of hardlinks (yes! MILLIONS!). rsync requires more then 4 days to just build the filelist. We use the following rsync options: rsync -Havz --progress serverA:/data/cms /data/ Has anyone a idea how to speed up this rsync, or use alternatives? We could not use dd as the target disk is smaller then the source.

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  • Change Gnome popup menus / combo boxes mouse click behaviour

    - by pingw33n
    Whe right clicking in windows that have popup menus you can hold mouse button, wait until popup appears and release above the desired item to click it. This is different from Windows that have popup appear only on mouse release. And it leads to accident menu item clicking sometimes. Looks like the issue is there: https://bugs.launchpad.net/ubuntu/+bug/320259, https://bugzilla.gnome.org/show_bug.cgi?id=575071. Is there's any way to change popup appearance time at least?

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  • How to set up an FTP user on UBUNTU 9 server using vsftpd utility?

    - by Pavel
    Hi guys. I'm kinda new to this so bear with me. I've set up a server and now I need to create ftp user for it. I'm doing this by typing: useradd pavel passwd pavel And then I'm running iptables -I INPUT 1 -p tcp --dport 21 -j ACCEPT iptables-save > /etc/iptables.rules in order to open ftp ports and lastly, I'm changing the usermod by: usermod -s /bin/sh pavel So now tell me - what I'm doing wrong here? I just want to connect using FTP protocol. Please help...

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  • E: Internal Error, Could not perform immediate configuration (2) on libattr1 ? in Ubuntu

    - by user32178
    Hi, I am working with Ubuntu latest version. While installing via apt-get install i tried to abort that by pressing Ctrl+Z. It terminate successfully ;). But next time when i tried to use apt-get, i got some error "lock" and "temporally unavailable" something like that and **I unfortunately i delete the /var/lib/dkpg folder.** after that i cant install anything from apt-get, getting an error. E: Internal Error, Could not perform immediate configuration (2) on libattr1 so how can i solve this issue?

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  • E: Internal Error, Could not perform immediate configuration (2) on libattr1 ? in Ubuntu

    - by user6679
    Hi, I am working with Ubuntu latest version. While installing via apt-get install i tried to abort that by pressing Ctrl+Z. It terminate successfully ;). But next time when i tried to use apt-get, i got some error "lock" and "temporally unavailable" something like that and **I unfortunately i delete the /var/lib/dkpg folder.** after that i cant install anything from apt-get, getting an error. E: Internal Error, Could not perform immediate configuration (2) on libattr1 so how can i solve this issue?

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  • How do I cut and paste commands from your blog?

    - by Maria Colgan
    At the recent ODTUG  Kscope 12 conference several people told me that they really enjoyed our blog on the Optimizer but were frustrated because they couldn’t cut and paste the commands used in the blog posts straight into their environment. Typically I use screen shots in the blog posts to make the commands clear but it does mean that it is impossible to cut and paste the commands into your environment. In order to get around this I have created a downloadable .sql script for each of our blog posts. You should now see the sentence “You can get a copy of the script I used to generate this post here”, appearing at the bottom of each blog post. Clicking on the link will open the .sql script that contains all of the commands used in the post. You can either save the entire script or just cut and paste the particular command you are interested in! I have added scripts for all of this year’s blog posts and am slowly making my way through our old posts until we have a script for everything we have posted to date. Hopefully this will help! +Maria Colgan

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  • SSHing thru an HTTP proxy

    - by Siler
    Typical scenario: I'm trying to SSH thru a corporate HTTP proxy to a remote machine using corkscrew, and I get: ssh_exchange_identification: Connection closed by remote host Obviously, there's a lot of reasons this might be happening - the proxy might not allow this, the remote box might not be running sshd, etc. So, I tried to tunnel manually via telnet: $ telnet proxy.evilcorporation.com 82 Trying XX.XX.XX.XX... Connected to proxy.evilcorporation.com. Escape character is '^]'. CONNECT myremotehost.com:22 HTTP/1.1 HTTP/1.1 200 Connection established So, unless I'm mistaken... it looks like the connection is working. So, why then, doesn't it work via corkscrew? ssh -vvv [email protected] -p 22 -o "ProxyCommand corkscrew proxy.evilcorporation.com 82 myremotehost.com 22" OpenSSH_6.6, OpenSSL 1.0.1f 6 Jan 2014 debug1: Reading configuration data /etc/ssh/ssh_config debug1: /etc/ssh/ssh_config line 19: Applying options for * debug1: Executing proxy command: exec corkscrew proxy.evilcorporation.com 82 myremotehost.com 22 debug1: permanently_set_uid: 0/0 debug1: permanently_drop_suid: 0 debug1: identity file /root/.ssh/id_rsa type -1 debug1: identity file /root/.ssh/id_rsa-cert type -1 debug1: identity file /root/.ssh/id_dsa type -1 debug1: identity file /root/.ssh/id_dsa-cert type -1 debug1: identity file /root/.ssh/id_ecdsa type -1 debug1: identity file /root/.ssh/id_ecdsa-cert type -1 debug1: identity file /root/.ssh/id_ed25519 type -1 debug1: identity file /root/.ssh/id_ed25519-cert type -1 debug1: Enabling compatibility mode for protocol 2.0 debug1: Local version string SSH-2.0-OpenSSH_6.6p1 Ubuntu-2ubuntu1 ssh_exchange_identification: Connection closed by remote host

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  • Adding a jar file to CLASSPATH is still not executable

    - by Simon O'Hanlon
    Perhaps I just don't understand how the whole CLASSPATH environment variable works when trying to find .jar files on your system. I thought if you specified it, you could launch .jar files with java in much the same way that you can launch executables that are on your path. I have an executable java archive (.jar file) on my system, that I stuck in /usr/local/bin/gatk/. I added this to my CLASSPATH via: export CLASSPATH=/usr/local/bin/gatk/GenomeAnalysisTK.jar I thought this would make the .jar file visible to my JVM. When I try to invoke it with java -jar GenomeAnalysisTK.jar #Error: Unable to access jarfile .gatk/GenomeAnalysisTK.jar I can invoke it setting the absolute path, e.g. java -jar /usr/local/bin/gatk/GenomeAnalysisTK.jar, however I'd rather not type the full path each time. I have read many of the linked tutorials but somehow I don't seem to be getting this right and I can't understand what I am doing wrong.

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  • postfix: Temporary lookup failure for FQDN

    - by Thufir
    I'm using the FQDN of dur.bounceme.net which I want to resolve(?) to localhost. That is, I want mail to [email protected] to get delivered to user@localhost. I've tried following the Ubuntu guide on this and seem to be going in circles a bit. root@dur:~# root@dur:~# postfix stop postfix/postfix-script: stopping the Postfix mail system root@dur:~# postfix start postfix/postfix-script: starting the Postfix mail system root@dur:~# telnet dur.bounceme.net 25 Trying 127.0.1.1... telnet: Unable to connect to remote host: Connection refused root@dur:~# root@dur:~# telnet localhost 25 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. 220 dur.bounceme.net ESMTP Postfix (Ubuntu) ehlo dur 250-dur.bounceme.net 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN mail from:[email protected] 250 2.1.0 Ok rcpt to:[email protected] 451 4.3.0 <[email protected]>: Temporary lookup failure rcpt to:thufir@localhost 451 4.3.0 <thufir@localhost>: Temporary lookup failure quit 221 2.0.0 Bye Connection closed by foreign host. root@dur:~# root@dur:~# grep telnet /var/log/mail.log Aug 28 00:24:45 dur postfix/smtpd[18256]: NOQUEUE: reject: RCPT from localhost[127.0.0.1]: 451 4.3.0 <thufir@localhost>: Temporary lookup failure; from=<[email protected]> to=<thufir@localhost> proto=ESMTP helo=<dur> Aug 28 00:24:58 dur postfix/smtpd[18256]: NOQUEUE: reject: RCPT from localhost[127.0.0.1]: 451 4.3.0 <[email protected]>: Temporary lookup failure; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<dur> Aug 28 00:54:55 dur postfix/smtpd[18825]: NOQUEUE: reject: RCPT from localhost[127.0.0.1]: 451 4.3.0 <[email protected]>: Temporary lookup failure; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<dur> Aug 28 00:55:08 dur postfix/smtpd[18825]: NOQUEUE: reject: RCPT from localhost[127.0.0.1]: 451 4.3.0 <thufir@localhost>: Temporary lookup failure; from=<[email protected]> to=<thufir@localhost> proto=ESMTP helo=<dur> root@dur:~# root@dur:~# postconf -n alias_database = hash:/etc/aliases alias_maps = hash:/etc/aliases, hash:/var/lib/mailman/data/aliases append_dot_mydomain = no biff = no broken_sasl_auth_clients = yes config_directory = /etc/postfix default_transport = smtp home_mailbox = Maildir/ inet_interfaces = loopback-only mailbox_command = /usr/lib/dovecot/deliver -c /etc/dovecot/conf.d/01-mail-stack-delivery.conf -m "${EXTENSION}" mailbox_size_limit = 0 mailman_destination_recipient_limit = 1 mydestination = dur, dur.bounceme.net, localhost.bounceme.net, localhost myhostname = dur.bounceme.net mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 readme_directory = no recipient_delimiter = + relay_domains = lists.dur.bounceme.net relay_transport = relay relayhost = smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache smtp_use_tls = yes smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu) smtpd_recipient_restrictions = reject_unknown_sender_domain, reject_unknown_recipient_domain, reject_unauth_pipelining, permit_mynetworks, permit_sasl_authenticated, reject_unauth_destination smtpd_sasl_auth_enable = yes smtpd_sasl_authenticated_header = yes smtpd_sasl_local_domain = $myhostname smtpd_sasl_path = private/dovecot-auth smtpd_sasl_security_options = noanonymous smtpd_sasl_type = dovecot smtpd_tls_auth_only = yes smtpd_tls_cert_file = /etc/ssl/certs/ssl-mail.pem smtpd_tls_key_file = /etc/ssl/private/ssl-mail.key smtpd_tls_mandatory_ciphers = medium smtpd_tls_mandatory_protocols = SSLv3, TLSv1 smtpd_tls_received_header = yes smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtpd_use_tls = yes tls_random_source = dev:/dev/urandom transport_maps = hash:/etc/postfix/transport root@dur:~#

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  • How can I register a custom protocol with xdg ?

    - by julien
    I've been struggling this morning trying to associate an application with a custom protocol, namely emacsclient and org-protocol. I'm calling this protocol from a webbrowser bookmarklet, and I get the following behaviour : In chromium, the "Launch Application" dialog comes up, and calls xdg-open org-protocol://... which ends up firing a new chromium frame. In firefox, I've tried setting network.protocol-handler.app.org-protocol to an empty string or my emacsclient path, anyhow I get the following error message : "Firefox doesn't know how to open this address, because the protocol (org-protocol) isn't associated with any program" without even showing any external application selection dialog. I'm not using any desktop environment, so I need to make this work strictly with xdg, however, despite reading the shared mime info spec etc, I still can't fathom a working configuration.

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  • Install GD Library for PHP in GoDaddy VPS with CentOS???

    - by Arun David
    When I tried to install php-gd library in my GoDaddy VPS with CentOS, It gives: $ yum install php-gd Loaded plugins: fastestmirror Determining fastest mirrors addons                                                    | 951 B     00:00 base                                                      | 2.1 kB     00:00 extras                                                    | 2.1 kB     00:00 update                                                    | 1.9 kB     00:00 Excluding Packages in global exclude list Finished Setting up Install Process No package php-gd available. Nothing to do

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  • Update: GTAS and EBS

    - by jeffrey.waterman
    Provided below are updated target date timeframes for provided patches for upcoming legislative enhancements.   Dates have been pushed out from previous dates provided due to changes in Treasury mandatory dates.  Mandatory dates for GTAS and IPAC have changes since previous target dates for patches were provided.   These are target dates, not commitments to deliver functionality. Deliverable Target Timeframes for Customer Patches Comments R12 GTAS Configuration Apr 2012 Patch is available GTAS Key Processes Oct/Nov 2012 Includes GTAS processes necessary to create the GTAS interface file, migration of FACTS balances to GTAS, GTAS Trial Balance, and GTAS Transaction Register. GTAS Reports Nov/Dec 2012 GTAS Trial Balance GTAS Transaction Register Capture of Trading Partner TAS/BETC Apr/May 2013 Includes modification necessary to capture BETC, Trading Partner TAS/BETC on relevant transactions. GTAS Other Processes May/Jun  2013 Includes GTAS Customer and Vendor  update processes. IPAC Aug/Sep Includes modification required to IPAC to accommodate Componentized TAS and BETC. 11i GTAS Configuration May 2012 Patch is available GTAS Key Processes Nov/Dec 2012 Includes GTAS processes necessary to create the GTAS interface file, migration of FACTS balances to GTAS, GTAS Trial Balance, and GTAS Transaction Register. GTAS Reports Dec/Jan 2012 GTAS Trial Balance GTAS Transaction Register Capture of Trading Partner TAS/BETC May/Jun 2013 Includes modification necessary to capture BETC, Trading Partner TAS/BETC on relevant transactions. GTAS Other Processes Jun/Jul 2013 Includes GTAS Customer and Vendor  update processes. IPAC Sep/Oct 2013 Includes modification required to IPAC to accommodate Componentized TAS and BETC.

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  • How to prevent samba from holding a file lock after a client disconnects?

    - by Jean-Francois Chevrette
    Here I have a Samba server (Debian 5.0) thats is configured to host Windows XP profiles. Clients connects to this server and work on their profiles directly on the samba share (the profile is not copied locally). Every now and then, a client may not shutdown properly and thus Windows does not free the file locks. When looking at the samba locking table, we can see that many files are still locked even though the client is not connected anymore. In our case, this seems to occur with lockfiles created by Mozilla Thunderbird and Firefox. Here's an example of the samba locking table: # smbstatus -L | grep DENY_ALL | head -n5 Pid Uid DenyMode Access R/W Oplock SharePath Name Time -------------------------------------------------------------------------------------------------- 15494 10345 DENY_ALL 0x3019f RDWR EXCLUSIVE+BATCH /home/CORP/user1 app.profile/user1.thunderbird/parent.lock Mon Nov 22 07:12:45 2010 18040 10454 DENY_ALL 0x3019f RDWR EXCLUSIVE+BATCH /home/CORP/user2 app.profile/user2.thunderbird/parent.lock Mon Nov 22 11:20:45 2010 26466 10056 DENY_ALL 0x3019f RDWR EXCLUSIVE+BATCH /home/CORP/user3 app.profile/user3.firefox/parent.lock Mon Nov 22 08:48:23 2010 We can see that the files were opened by Windows and imposed a DENY_ALL lock. Now when a client reconnects to this share and tries to open those files, samba says that they are locked and denies access. Is there any way to work around this situation or am I missing something? Edit: We would like to avoid disabling file locks on the samba server because there are good reasons to have those enabled.

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  • Creating a tar file with checksums included

    - by wazoox
    Here's my problem : I need to archive to tar files a lot ( up to 60 TB) of big files (usually 30 to 40 GB each). I would like to make checksums ( md5, sha1, whatever) of these files before archiving; however not reading every file twice (once for checksumming, twice for tar'ing) is more or less a necessity to achieve a very high archiving performance (LTO-4 wants 120 MB/s sustained, and the backup window is limited). So I'd need some way to read a file, feeding a checksumming tool on one side, and building a tar to tape on the other side, something along : tar cf - files | tee tarfile.tar | md5sum - Except that I don't want the checksum of the whole archive (this sample shell code does just this) but a checksum for each individual file in the archive. I've studied GNU tar, Pax, Star options. I've looked at the source from Archive::Tar. I see no obvious way to achieve this. It looks like I'll have to hand-build something in C or similar to achieve what I need. Perl/Python/etc simply won't cut it performance-wise, and the various tar programs miss the necessary "plugin architecture". Does anyone know of any existing solution to this before I start code-churning ?

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  • Mac can write to samba share

    - by David
    I have a samba share that works fine for PCs, but we have a mac user who seems to only be able to edit and rename existing files, he cannot add new files. Any ideas? Here is the share setup: path = /media/freeagent/officeshare read only = No guest ok = Yes writeable = yes public = yes

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  • CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

    - by Tuula Fai
    "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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  • Recursively move files in sub-dirs to new sub-dirs of same name

    - by Gabriel
    I have a batch of files all ending with the same string, ie: *_ext.dat located in several sub-dirs along with several other files, in a given main dir. This is the structure: /main_dir/subdir1/file11_ext.dat /main_dir/subdir1/file12_ext.dat /main_dir/subdir1/file13_ext.dat /main_dir/subdir1/file14_other.dat /main_dir/subdir1/file15_other.dat /main_dir/subdir2/file21_ext.dat /main_dir/subdir2/file22_ext.dat /main_dir/subdir2/file23_ext.dat /main_dir/subdir2/file24_other.dat /main_dir/subdir2/file25_other.dat /main_dir/subdir3/file31_ext.dat /main_dir/subdir3/file32_ext.dat /main_dir/subdir3/file33_ext.dat /main_dir/subdir3/file34_other.dat /main_dir/subdir3/file35_other.dat I need to recursively move only the files ending in *_ext.dat into a new main dir, new_dir, respecting the sub-dir structure so the files will end up in an equivalent dir structure like this: /new_dir/subdir1/file11_ext.dat /new_dir/subdir1/file12_ext.dat /new_dir/subdir1/file13_ext.dat /new_dir/subdir2/file21_ext.dat /new_dir/subdir2/file22_ext.dat /new_dir/subdir2/file23_ext.dat /new_dir/subdir3/file31_ext.dat /new_dir/subdir3/file32_ext.dat /new_dir/subdir3/file33_ext.dat Because of this the command should also create those sub-dirs with their corresponding names. I know that with a line like this one: find . -name "*_ext.dat" -print0 | xargs -0 rm -rf I can delete all those files, but I don't know how to modify it to do what I need (or if it is even possible).

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  • how to wrap the command1 return strings with single/double quotation marks (\'or\") to feed to the next command2?

    - by infantcoder
    For example, I want to use mplayer to play the music of several dirs, type like this in bash: $find './l_music/La Scala Concert 03 03 03' './l_music/Echoes The Einaudi Collection' './l_music/Ludovico Einaudi - The Royal Albert Hall Concert [2 CD] (2010)' -name '*.mp3' | xargs mplayer Well, You Know, the find command return path, which dir and file always have space, the pipe right command mplayer do not accept those mp3 path. I think that if wrap the find return strings with single/double quotation marks (\'or\") to feed to mplayer, the problem will be solved. But how can I do to solve the problem just use bash command, do not use bash or perl scripts, while can give me one perl line command use Perl Command-Line Options.

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  • Installing GNU scientific library and linking to programme

    - by jack
    I am trying to install a statistical program which requires GNU Scientific Library (GSL). I have successfully installed GSL through the yum command, but my statistical program gives an error when I try to run make install. I think there is a linking problem. How can I solve it? $ sudo yum install gsl.x86_64 Installed: gsl.x86_64 0:1.15-3.fc16 Dependency Installed: atlas.x86_64 0:3.8.4-1.fc16 $ tar -xvzf prog.tgz $ cd prog $ make $ gcc -O3 -Wall -Wshadow -pedantic -D_GNU_SOURCE -D_FILE_OFFSET_BITS=64 -DVER32 -I/opt/local/include/ -L/opt/local/lib/ -c -o prog.o prog.c In file included from prog.c:16:0: prog.h:7:30: fatal error: gsl/gsl_sf_gamma.h: No such file or directory compilation terminated. make: *** [prog.o] Error 1

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  • What's Old is New Again

    - by David Dorf
    Last night I told my son he could stream music to his tablet "from the cloud" (in this case, the Amazon Cloud).  He paused, then said, "what is the cloud?"  I replied, "a bunch of servers connected to the internet."  Apparently he had visions of something much more magnificent.  Another similar term is "big data."  These marketing terms help to quickly convey topics but are oversimplifications that are open to many interpretations.  At their core, those terms a shiny packages holding recycled ideas. I see many headlines declaring big data changes everything, but it doesn't.  Savvy retailers have been dealing with large volumes of data since the electronic cash register was invented.  But the there have a been a few changes to the landscape that make big data a topic of conversation: 1. Computing power has caught up to storage volumes. Its now possible to more thoroughly analyze the copious volumes of data retailers have been squirreling away.  CPUs are faster, sold state drives more plentiful, and new ways to store and search data are available.  My iPhone is more power than the computer used in the Apollo mission to the moon. 2. Unstructured data is everywhere.  The Web used to be where retailers published product information, but now users are generating the bulk of the content in the form of comments, videos, and "likes."  The variety of information available to retailers is huge, and it meaning difficult to discern. 3. Everything is connected.  Looking at a report from my router, there are no less than 20 active devices on my home network.  We can track the location of mobile phones, tag products with RFID, and set our thermostats (I love my Nest) from a thousand miles away.  Not only is there more data, but its arriving at higher velocity. Careful readers will note the three Vs that help define so-called big data: volume, variety, and velocity. We now have more volume, more variety, and more velocity and different technologies to deal with them.  But at the heart, the objectives are still the same: Informed decisions Accurate forecasts Improved optimizations So don't let the term "big data" throw you off the scent.  Retailers still need to execute on the basics.  But do take a fresh look at the data that's available and the new technologies to process it.  The landscape will continue to change and agile organizations will always be reevaluating their approaches.  You can just add some more weapons to the arsenal.

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