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  • Blogging locally and globally–my experience

    - by DigiMortal
    In Baltic MVP Summit 2011 there was discussion about having two blogs - one for local and another for global audience – and how to publish once written information in these blogs. There are many ways how to optimize your blogging activities if you have more than one audience and here you can find my experiences, best practices and advices about this topic. My two blogs I have to working blogs: this one here technology and programming blog for local market My local blog is almost five years old and it makes it one of the oldest company blogs in Estonia. It is still active and I write there as much as I have time for it. This blog here is active since September 2007, so it is about 3.5 years old right now. Both of these blogs are  my major hits in my MVP carrier and they have very good web statistics too. My local blog My local blog is about programming, web and technology. It has way wider target audience then this blog here has. By example, in my local blog I blog also about local events, cool new concept phones, different webs providing some interesting services etc. But local guys can find there also my postings about how to solve one or another programming problem and postings about Microsoft technologies I am playing with. This far my local blog has a lot of readers for such a small country that Estonia is. This blog has made me a lot of cool contacts and I have had there a lot of interesting discussions about different technical topics. Why I started this blog? Living in small country is different than living in big country. In small country you have less people and therefore smaller audience so you have to target more than one technical topic to find enough readers. In a same time you are still interested in your main topics and you want to reach to more people who are sharing same interests with you. Practically one day y will grow out from local market and you go global. This is how this blog was born. Was it worth to create, promote and mess with it? Every second I have put on my time to this blog has been worth of it. Thanks to this blog I have found new good friends and without them I think it is more boring to work on different problems and solutions. Defining target audiences One thing you should always do when having more than one blog is defining target audiences. If you are just technomaniac interested in sharing your stuff and make some new friends and have something to write to your MVP nomination form then you don’t have to go through complex targeting process. You can do it simple way and same effectively. Here is how I defined target audiences to my blogs: local blog – reader of my local blog is IT professional, software developer, technology innovator or just some guy who is interested in technology,   this blog – reader of this blog is experienced professional software developer who works on Microsoft technologies or software developer who is open minded and open to new technologies and interesting solutions to development problems. You can see how local blog – due to small market with less people – has wider definition for audience while this blog is heavily targeted to Microsoft technologies and specially to software development. On practical side these decisions are also made well I think because it is very hard to build up popular common IT blog. On global level it is better to target some specific niche and find readers who are professionals on your favorite topics. Thanks to this blog I have found new friends who are professional developers and I am very happy about all the discussions I have had with them. Publishing content to different blogs My local blog and this blog have some overlapping topics like .NET, databases and SEO. Due to this overlapping there is question: when I write posting to my local blog then should I have to publish same thing in my global blog? And if I write something to my global blog then should I publish same thing also in my local blog? Well, it really depends on the definition of your target audiences. If they match then of course it is good idea to translate you post and publish it also to another blog. But if you have different audiences then you may need to modify your posting before publishing it. The questions you have to answer are: is target audience interested in this topic? is target audience expecting more specific and deeper handling of this topic or are they expecting more general handling of topic? is the problem you are discussing actual for target audience or not? You have to answer these questions and after that make your decision. If you need to modify your original posting then take some time and do it. Provide quality to all your readers because they will respect you if you respect them. Cross-posting and referencing It is tempting to save time that preparing some blog post takes and if you have are done with posting in one blog it may seem like good idea to make short posting to another blog and add reference to first one where topic is discussed longer. Well, don’t do it – all your readers expect good quality content from you and jumping from one blog post to another is disturbing for them. Of course, there is problem with differences between target audiences. You may have wider target audience and some people may be interested in more specific handling of topic. In this case feel free to refer your blog you are writing in english. This is not working very well in opposite direction because almost all my global blog readers understand english but not estonian. By example, estonian language is complex one and online translating tools make very poor translations from estonian language. This is why I don’t even plan to publish postings here that refer to my local blog for more information. I am keeping these two blogs as two different worlds and if there is posting that fits well to both blogs I will write my posting to one blog and then answer previous three questions before posting same thing to another blog. Conclusion Growing out of your local market is not anything mysterious if you are living in small country. As it is harder to find people there who are interested in same topics with you then sooner or later you will start finding these new contacts from global audience. Global audience is bigger and to be visible there you must provide high quality content to your audience. It is something you will learn over time and you will learn every day something new when you are posting to your global blog. You may ask: if global blog is much more complex thing to do then is it worth to do at all? My answer is: yes, do it for sure. It is not easy thing to do when you start but if you work on your global blog and improve it over time you will get over all obstacles pretty soon. Just don’t forget one thing – content is king and your readers expect high quality from you.

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  • DIY Halloween Decoration Uses Simple Silohuettes

    - by Jason Fitzpatrick
    While many of the Halloween decorating tricks we’ve shared over the years involve lots of wire, LEDs, and electronic guts, this one is thoroughly analog (and easy to put together). A simple set of silhouettes can cheaply and quickly transform the front of your house. Courtesy of Matt over at GeekDad, the transformation is easy to pull off. He explains: It’s really just about as simple as you could hope for. The materials needed are: black posterboard or black-painted cardboard; colored cellophane or tissue paper; and tape. The only tools needed are: measuring tape; some sort of drawing implement — chalk works really well; and scissors and/or X-Acto knife. And while you need some drawing talent, the scale is big enough and the need for precision little enough that you don’t need that much. For a more thorough rundown of the steps hit up the link below or hit up Google Images to find some monster silhouette inspiration. Window Monsters [Geek Dad] How Hackers Can Disguise Malicious Programs With Fake File Extensions Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer

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  • Accenture Foundation Platform for Oracle (AFPO)

    - by Lionel Dubreuil
    The Accenture Foundation Platform for Oracle (AFPO) is a pre-built, tested reference application, common services framework and development accelerator for Oracle’s Fusion Middleware 11g product suite that can help to reduce development time and cost by up to 30 percent. AFPO is a unique accelerator that includes documentation, day one deliverables and quick start virtual machine images, along with access to a skilled team of resources, to reduce risk and cost while improving project quality. It can be delivered all at once or in stages, on-site, hosted, or as a cloud solution. Accenture recently released AFPO v5 for use with their clients. Accenture added significant updates in v5 including Day 1 images & documentation for Webcenter & ADF Mobile that are integrated with 30 other Oracle Middleware products that signifigantly reduced the services aspect to standing these products up. AFPO v5 also features rapid configuration and implementation capabilities for SOA/BPM integrated with Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Business Intelligence, Oracle Identity Management and Oracle ADF Mobile.  AFPO v5 also delivers a starter kit for Oracle SOA Suite which builds upon the integration methodology, leading practices and extended tooling contained within the Oracle Foundation Pack. The combination of the AFPO starter kit and Foundation Pack jump-start and streamline Oracle SOA Suite implementation initiatives, helping to reduce the risk of deploying new technologies and making architectural decisions, so clients can ultimately reduce cost, risk and the time needed for an implementation.  You'll find more information at: Accenture's website:  www.accenture.com/afpo YouTube AFPO Telestration:  http://www.youtube.com/watch?v=_x429DcHEJs Press Release Brochure  Contacts: [email protected] Patrick J Sullivan (Accenture – Global Oracle Technology Lead), [email protected]

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  • Raspberry Pi Now Shipping with 512MB RAM; Still Only $35

    - by Jason Fitzpatrick
    Fans of the tiny Raspberry Pi will be pleased to hear the new version of their Model B board now ships with 512MB of RAM (up from the previous 256MB). The best part about the upgrade? The price point stays at $35 a board. From the official Raspberry Pi blog: One of the most common suggestions we’ve heard since launch is that we should produce a more expensive “Model C” version of Raspberry Pi with extra RAM. This would be useful for people who want to use the Pi as a general-purpose computer, with multiple large applications running concurrently, and would enable some interesting embedded use cases (particularly using Java) which are slightly too heavyweight to fit comfortably in 256MB. The downside of this suggestion for us is that we’re very attached to $35 as our highest price point. With this in mind, we’re pleased to announce that from today all Model B Raspberry Pis will ship with 512MB of RAM as standard. If you have an outstanding order with either distributor, you will receive the upgraded device in place of the 256MB version you ordered. Units should start arriving in customers’ hands today, and we will be making a firmware upgrade available in the next couple of days to enable access to the additional memory. We’re excited to get our hands on a new board and try out Raspbmc with that extra RAM. HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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  • Unity Player Controls Streaming Music Services From Chrome Toolbar

    - by Jason Fitzpatrick
    Chrome: If you’re a frequent Pandora, Grooveshark, or other popular streaming music station listener, Unity Player puts play control and song info on the Chrome Toolbar. Rather than sending you digging through your tabs to find the window with Pandora–or Google Music, Grooveshark, 8Tracks, Hypemachine, or any of the other dozen supported services–Unity Player pulls up a one-click control panel for easy pause/play, skip, and access to other service features like thumbs up/down flagging. Unity Player is free, works wherever Chrome does. Unity Player [via Addictive Tips] Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • How an LED-lit LCD Monitor Works [Video]

    - by Jason Fitzpatrick
    There’s a good chance you’re staring at one right now, the common LCD monitor. How exactly does it work? Find out by watching this informative video. Bill Hammack, the engineer behind the Engineer Guy video series, takes apart an LCD monitor and gives a detailed analysis of what’s going on inside as he rebuilds it–including how the pixels function, what the screen is constructed off, and how the light is diffused. LCD Monitor Teardown [YouTube via Hack A Day] HTG Explains: What’s the Difference Between the Windows 7 HomeGroups and XP-style Networking?Internet Explorer 9 Released: Here’s What You Need To KnowHTG Explains: How Does Email Work?

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  • Hack an Old Hardcover Book into a Reading Light

    - by Jason Fitzpatrick
    If you’re looking for a clever way to conceal a reading lamp on your bedside table, this hardcover-to-book-light conversion is just the ticket. For this project you’ll be hollowing out a hardcover book and replacing the guts with a wooden frame and a strip of cool-running and efficient LED lights. You’ll need some very basic wood working and soldering skills and an afternoon or two (mostly consumed, as the author notes, by waiting for glue to dry). Check out the video below to see the full build: Hit up the link below for a full parts list and additional building tips. How To: Not Your Ordinary Book Light [Grathio via Neatorama] How To Recover After Your Email Password Is CompromisedHow to Clean Your Filthy Keyboard in the Dishwasher (Without Ruining it)Learn How to Make HDR Images in Photoshop or GIMP With a Simple Trick

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  • Total Cloud Control for Systems - Webcast on April 12, 2012 (18:00 CET/5pm UK)

    - by Javier Puerta
    Total Cloud Control Keeps Getting BetterJoin Oracle Vice President of Systems Management Steve Wilson and a panel of Oracle executives to find out how your enterprise cloud can achieve 10x improved performance and 12x operational agility. Only Oracle Enterprise Manager Ops Center 12c allows you to: Accelerate mission-critical cloud deployment Unleash the power of Solaris 11, the first cloud OS Simplify Oracle engineered systems management You’ll also get a chance to have your questions answered by Oracle product experts and dive deeper into the technology by viewing our demos that trace the steps companies like yours take as they transition to a private cloud environment. Register today for this interactive keynote and panel discussion. Agenda 18:00 a.m. CET (5pm UK) Keynote: Total Cloud Control for Systems 18:45 a.m. CET (5:45 pm UK) Panel Discussion with Oracle Hardware, Software, and Support Executives 19:15 a.m. CET (6:15 UK) Demo Series: A Step-by-Step Journey to Enterprise Clouds

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  • How Security Products Are Made; An Interview with BitDefender

    - by Jason Fitzpatrick
    Most of us use anti-virus and malware scanners, without giving the processes behind their construction and deployment much of a thought. Get an inside look at security product development with this BitDefender interview. Over at 7Tutorials they took a trip to the home offices of BitDefender for an interview with Catalin Co?oi–seen here–BitDefender’s Chief Security Researcher. While it’s notably BitDefender-centric, it’s also an interesting look at the methodology employed by a company specializing in virus/malware protection. Here’s an excerpt from the discussion about data gathering techniques: Honeypots are systems we distributed across our network, that act as victims. Their role is to look like vulnerable targets, which have valuable data on them. We monitor these honeypots continuously and collect all kinds of malware and information about black hat activities. Another thing we do, is broadcast fake e-mail addresses that are automatically collected by spammers from the Internet. Then, they use these addresses to distribute spam, malware or phishing e-mails. We collect all the messages we receive on these addresses, analyze them and extract the required data to update our products and keep our users secure and spam free. Hit up the link below for the full interview. How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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  • Will You Survive The Undead Apocalypse? [Action Flow-Chart Wallpaper]

    - by Asian Angel
    Think you would know what to do if the zombie apocalypse happened today? This awesome flow-chart from Game Informer can help you make the right decisions based on your location or time period! Note: Click on the image embedded in the post to view and download the full-size (2500*1763 pixels) wallpaper. Will You Survive The Undead Apocalypse? [Game Informer] HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows?

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  • Them and us

    - by Plip
    As much as we try and create inclusive societies throughout the globe time and time again we revert to our tribal and clan origins back in the distant past, be those line split across the obvious like  Nationality, Religion or even the Football teams we follow. Microsoft to me has always been a “them”. I was always on the outside looking in, free to say as I wished and have an external objective viewpoint. Now, after my first week (well four days but who’s counting) Microsoft is an “us” for me. So when I look up in the Atrium of Building 1 at Microsoft’s UK headquarters I see banners like the one above and I already genuinely feel a part of this much bigger community. I looked up at that and I felt a sense of pride to be part of something bigger, something which is out there touching peoples lives everywhere (for the good and the bad). My objectivity has made me who I am today. I’m open to other ideas and concepts, I’ve worked hard to be understanding across the board be it from technology through to cultural differences in my life and it’s vital to me that I preserve that so I now have to learn how I balance the “them” of Microsoft to the “us” of Microsoft and maintain the objectivity. It’s my job to advise people on the best way to do things, which won’t always mean “Use Microsoft Technology X”, sometimes it’ll be my responsibility to say “Don’t use Microsoft Technology X”. My first and foremost responsibility is to the customer, to give them the best advice that I can and I want to maintain that. Yeah, I’m sure I’ll be tarred by some as a Microsoft guy, for many years I’ve had just that, but those out there in the non Microsoft communities I’ve engaged in I think know that I’m the first to say when I think something is a bit naff. So, here’s my ask to you ‘the community’. Keep me honest. If I start to sound like a fanboi I want you to find me and give me a slap. It’s all too easy to forget reality sometimes and I want to make sure I stay well and truly routed in that reality. Also, no matter how much I embed myself within Microsoft I fear I will never understand Microsoft’s marketing team. In the Gents just under the WP7 banner shown above I was faced with this. Draw your own conclusions on what it’s message is.

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  • The Dangers of Vertical Video; A Public Service Announcement [Video]

    - by Jason Fitzpatrick
    According to the puppets in this tongue-in-cheek PSA, you’d better start shooting your video in the right orientation or very bad things–potentially involving George Lucas–will come to pass. [via Mashable] HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux Hack Your Kindle for Easy Font Customization

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  • DIY HDTV Antenna Sticks To Your Window without Blocking the View

    - by Jason Fitzpatrick
    This DIY fractal-based HDTV antenna is cheap, easy to craft, and can be stuck unobtrusively on your window for better signal gains. Courtesy of HTPC-DIY, this simple build uses aluminum foil, a printed fractal pattern, clear plastic, and some basic hardware to create a lightweight and transparent antenna you can affix to a window without significantly blocking light from entering the window. Hit up the link below for the full build details as well as designs for other DIY antennas. DIY Flexible Fractal Window HDTV Antenna [via Hack A Day] HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux Hack Your Kindle for Easy Font Customization

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  • How a Hard Drive Works in Slow Motion [Video]

    - by Asian Angel
    This short video lets you have a good luck at a hard drive in slow motion as the actuator arm moves across the disk and then water is added to the equation as well… How a Hard Drive works in Slow Motion – The Slow Mo Guys [via BoingBoing] HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux

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  • Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

    - by Richard Lefebvre
    As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Enterprise Manager 12c: New DSS Demos Available

    - by Javier Puerta
    Enterprise Manager Cloud Control 12c Application Replay Demo Now Available! User Experience Monitoring with Enterprise Manager Cloud Control 12c and Real User Experience Insight 12R1 Now Available! Oracle Enterprise Manager Cloud Control 12c: Database Management Packs demo upgrade     Enterprise Manager Cloud Control 12c Application Replay Demo Now Available! We are pleased to announce the availability of the Oracle Application Replay demo that showcases some of the key capabilities of performing realistic, production scale testing of your web and packaged Oracle applications. This demo specifically focuses on capturing production web traffic from an E-Business Suite application and replaying the captured workload on a test E-Business Suite application to assess the impact of an application infrastructure change on the workload. The target audiences are application developers, quality assurance teams, IT managers and production control staff that deal in day-to-day change management activities and trouble shooting of production environments. Demo Highlights: Enterprise Manager 12c workflows for capturing application workload Seamless integration of Application Replay with Real User Experience Insight for application workload capture Enterprise Manager 12c centralized workflows for replaying captured application workloads in a test environment Demonstrates how to minimize risk when deploying a complex EBusiness Suite application infrastructure change. Rich reporting capability for performance analysis and problem detection User Experience Monitoring with Enterprise Manager Cloud Control 12c and Real User Experience Insight 12R1 Now Available! We are pleased to announce the availability of the Oracle Real User Experience Insight demo that showcases some of the key capabilities of user experience monitoring. This demo specifically focuses on business reporting, integrated performance diagnostics, tracking of customer journey’s through RUEI’s userflow tracking capabilities and it’s Key Performance Indicators tracking and configuration. Demo Highlights: Application-centric dashboard Integration with Oracle Enterprise Manager 12c – JVMD, ADP and BTM Session diagnostics and user session replay Monitoring through “Key Performance Indicators” (KPI) --- create alerts/incidents FUSION Application centric dashboards & integrated BI Oracle Enterprise Manager Cloud Control 12c: Database Management Packs demo upgrade DSS is pleased to announce an upgrade to the Oracle Enterprise Manager Cloud Control 12c: Database Management Packs demo. While retaining the content from the initial release of the demo—Diagnostic and Tuning Packs, Test Data Management and Data Masking, and Real Application Testing—the demo now includes a new Data Masking for Real Application Testing scenario. Demo Features: Diagnostic and Tuning Packs SQL Performance Analyzer Database Replay Data Masking Masking Real Application Testing workloads Testing pending Optimizer statistics Test Data Management

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  • How Often do You Change E-mail Addresses? [Poll]

    - by Asian Angel
    Recently we ran across an article about a man who consistently changes his e-mail address every 20 months. Why? To throw off spam. With that in mind we became curious and decided to ask how often you change your e-mail addresses… Everyone has their own method for dealing with the bane known as spam whether it is heavy filtering, separate accounts to catch possible spam activity, abandoning swamped accounts, etc. Here is your opportunity to share how you deal with spam, protect your accounts, and to voice your thoughts regarding consistent timed changes to new accounts as mentioned in the article linked to below. How-To Geek Polls require Javascript. Please Click Here to View the Poll. How Frequently Do You Change Your Email Address? [Apartment Therapy] 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • Fold a Papercraft Monster to Decorate Your Desk for Halloween

    - by Jason Fitzpatrick
    If you’re looking for a last minute and subtle way to add a little dash of Halloween to your office, these papercraft monsters are perfect for perching on your monitor stand. Courtesy of the designers at AnimateMe, there are a total of seven different papercraft monsters of all shapes and colors. Each free template includes the monster itself, plus tiny little humans to run in terror from the monster. Hit up the link below to download the templates and folding instructions. Monster Papercraft [via Neatorama] What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives? How To Log Into The Desktop, Add a Start Menu, and Disable Hot Corners in Windows 8 HTG Explains: Why You Shouldn’t Use a Task Killer On Android

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  • Redbull Stratos Jump in LEGO [Video]

    - by Jason Fitzpatrick
    Last weekend Felix Baumgartner skydived from the edge of space; it was only a matter of (very brief) time before someone rendered the event in LEGO. [via Neatorama] Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference

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  • ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

    - by Richard Lefebvre
    Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • Keeping a Computer Tower Cool the Easy Way [Image Set]

    - by Asian Angel
    A lack of proper airflow will definitely not be a problem with this computer tower… Image courtesy of Envador.com You can view a multitude of images for the PVC Computer Tower in its final and early incarnations along with a parts list at the Envador link below. PVC Pipe Computer Tower – Envador.com [via There I Fixed It - Cheezburger Network] Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

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  • Tornado Tracks Highlights 61 Years of Tornado Activity [Wallpaper]

    - by Jason Fitzpatrick
    This eye catching image maps 61 years worth of storm data over the continental United States. It’s neat way to see the frequency and intensity of tornadoes and is available in wallpaper-friendly resolutions. John Nelson took 61 years of data from government sources like the NOAA and compiled the data into a visualization. You can read more about the methodology behind the image at the link below or jump right to Flickr to grab a high-res image for your desktop. Tornado Tracks [via Neatorama] How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me?

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  • Make a Geeky Lego Key Holder for Your Home [Quick DIY Project]

    - by Asian Angel
    LEGOs are terrific fun to work with whether you are in a playful mood or working on a personal geeky project. With that in mind the Mini-eco blog has an quick and easy tutorial for making an awesome LEGO key holder for your home or office. The best part about this project is the amount of personalization in colors and/or themes (i.e. Star Wars, Indiana Jones, etc.) that you can bring to it. To get started just visit the blog post linked below… DIY Lego Key Holder [via BoingBoing] How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It

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