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• How to Set Ubuntu 12.04 to it's factory settings like when u first installed it?

  - by Cameron

  Well, this is a simple answered question, from the title, but my real problem is hard af. I have set ubuntu to use root, then it wouldn't let me log into the admin account only root and guest I deleted the admin account, remade another, then attempted to disable root account. This failed - I messed up the password, the original password was "root" I also didn't set a password for my new admin account, so It says it has one, whats the default password for it? I can't moderate my ubuntu system at all now. I have tried to drop to cmd shell thing, it asks for the root password, i type 'root' and any other possible passwords, it doesn't work. To reset ubuntu to factory settings i have found that i could enter the following code: sudo dpkg-reconfigure -phigh -a sudo Requires admin password, that I cant find out without root password and I don;t know. My goal is to try to fix this without remaking a bootable usb for ubuntu, because I lost the one i made for this. so If i can't, please say so. If you can help thanks!

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• How to organize a programming course?

  - by Bogdan Gavril

  I've been given the task to train our manual testers to become developers in test (write test automation!). some have basic programing knowledge (either dabbling in PHP or reading stuff) and some who have no experience. Note that I do have teaching experience, but with real students, not employees, and one concern is that they will not put extra hours except the 20% management gave them for the transition. Language to be taught and used: C# We have 8 hours per week to do this and should decide if they will make it in 2 months. I am thinking of a combined approach: use a manual such as Head First C# (although I'm not happy with the labs, they're mostly games and I don't want to add UI complexities) have them read from the manual do labs with them, solving more and more difficult problems and explain the theoretical stuff as well have them do a bigger project towards the end Some questions: do you have a better suggestion as far as manuals go? do you have a better aproach? Focus less on labs? what kind of assesments should I use and how often? should I let them do a bigger project (bank system or small game) and how much time should I invest in that? ideeas on labs? other resources ? Any other tips would be most welcomed! Thanks!

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• Product Update Bulletin: Oracle Solaris Cluster October 2013

  - by uwes

  Announcing new qualifications and general news for the Oracle Solaris Cluster product. Hardware Qualifications Sun Server X4-2 and X4-2L servers, Sun Blade X4-2B server module with Oracle Solaris Cluster 3.3 Sun Storage 16 Gb Fibre Channel ExpressModule Universal HBA, Emulex Oracle Dual Port QDR InfiniBand Adapter M3 Software Qualifications Oracle Database 12c Real Application Cluster with Oracle Solaris Cluster 4.1 Oracle Database 11.2.0.4 single instance and RAC with Oracle Solaris Cluster 4.1 Oracle VM server for SPARC 3.1 SAP Netweaver with new kernel versions ZFS Storage Appliance Kit version 2011.1.7.0 and 2013.1.0.0 Application monitoring in Oracle VM for SPARC failover guest domain Storage Partner Update Oracle Solaris Cluster 3.3 3/13 with the HDS Enterprise Storage arrays EMC SRDF for Oracle database 12c RAC in Oracle Solaris Cluster 4.1 geo cluster configuration Oracle Solaris Cluster References Korea Enterprise Data, HDFC Securities, Dealis Fund Operations Web Updates New blog entry: Oracle Solaris 10 Brand Zone cluster Solaris Application Engineering website now includes Oracle Solaris Cluster application support information Please read the Oracle Solaris Cluster Product Update Bulletin on Oracle HW TRC for more details. (If you are not registered on Oracle HW TRC, click here ... and follow the instructions..) _____________________________________________________________________ For More Information Go To:Oracle.com Oracle Solaris Cluster page Oracle Technology Network Oracle Solaris Cluster pageOracle Solaris Cluster mos communityPartner web Oracle Solaris Cluster pageOracle Solaris Cluster Blog Solaris.us.oracle.com page

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• Advice for programming a lobby for a network multiplayer game?

  - by Milo

  I'm working on learning network programming. I'm working on a simple card game. The basic idea is: Players enter the lobby Players see tables Players sit at an empty seat Once they sit, they do not need any information from the lobby, they see the card table and the data about the other players and so forth. I've programmed the server portion for the game itself. The clients connect to my server object and the server then receives and sends messages; quite simple. The tricky concepts for me are: What's a good way to run many tables at the same time? What's a good way to keep the lobby consistently updated for each person in the lobby (eg: MSG_TABLE_FILLED, 22) Ideally I'd like to have 1 server exe for all of this and to have to deal with multithreading as little as possible. I'm going to use the enet library. I was thinking that each time a game session starts, I push a new Game and I map the client IPs to that table, then I just route messages from those clients to that Game. Since enet supports channels I was thinking of using 2 channels per table, one for the game messages and one for in game chat. Would something like this work? Does anyone have any advice / design ideas for a game with a lobby and many tables? Is there a usual way this is done that I'm overlooking? Any conceptual ideas or even c/c++ code examples would be very helpful. Thanks

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• How to handle growing QA reporting requirements?

  - by Phillip Jackson

  Some Background: Our company is growing very quickly - in 3 years we've tripled in size and there are no signs of stopping any time soon. Our marketing department has expanded and our IT requirements have as well. When I first arrived everything was managed in Dreamweaver and Excel spreadsheets and we've worked hard to implement bug tracking, version control, continuous integration, and multi-stage deployment. It's been a long hard road, and now we need to get more organized. The Problem at Hand: Management would like to track, per-developer, who is generating the most issues at the QA stage (post unit testing, regression, and post-production issues specifically). This becomes a fine balance because many issues can't be reported granularly (e.g. per-url or per-"page") but yet that's how Management would like reporting to be broken down. Further, severity has to be taken into account. We have drafted standards for each of these areas specific to our environment. Developers don't want to be nicked for 100+ instances of an issue if it was a problem with an include or inheritance... I had a suggestion to "score" bugs based on severity... but nobody likes that. We can't enter issues for every individual module affected by a global issue. [UPDATED] The Actual Questions: How do medium sized businesses and code shops handle bug tracking, reporting, and providing useful metrics to management? What kinds of KPIs are better metrics for employee performance? What is the most common way to provide per-developer reporting as far as time-to-close, reopens, etc.? Do large enterprises ignore the efforts of the individuals and rather focus on the team? Some other questions: Is this too granular of reporting? Is this considered 'blame culture'? If you were the developer working in this environment, what would you define as a measureable goal for this year to track your progress, with the reward of achieving the goal a bonus?

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• Missed OpenWorld 2011 or JavaOne? See the Key Announcements Today

  - by Dain C. Hansen

  Learn more about Oracle OpenWorld and JavaOne Key Announcements through our six On Demand Webcasts or Podcasts. Your time is precious and you can't make time to watch all keynotes and sessions on demand. Want to get a concise overview on the Oracle OpenWorld and JavaOne key announcements? Presented by Oracle experts in EMEA, these six webcasts will help you decide which keynotes, general or solution sessions on Oracle OpenWorld and JavaOne could be of more interest to you. Six informative, on-demand sessions are available as podcasts and webcasts, on Oracle Hardware and Software, each taking just 15-20 minutes. Be updated in an hour on Oracle OpenWorld on… Oracle Exadata and Exalogic Engineered Systems with Oracle Applications Oracle Exalytics Business Intelligence Machine, the industry's first in-memory hardware and software system Oracle Big Data Appliance, the end-to-end solution for Big Data Oracle Enterprise Manager 12c, the industry's first solution to combine management of the full Oracle stack with complete enterprise cloud lifecycle management Oracle Fusion Applications, a complete suite with 100+ modules Oracle Public Cloud with subscription-based, self-service access to Oracle Fusion Applications, Oracle Fusion Middleware and Oracle Database Watch the Six JavaOne Key Announcement Webcasts anywhere you can access the Internet and learn more about: Plans for advancing the Java Platform, Standard Edition (Java SE) and an update on Java SE 8 Plans announced for the evolution Java Platform, Micro Edition Availability of JavaFX 2.0 The NetBeans IDE Availability for Windows, Mac, Linux and Oracle Solaris Latest developments in the evolution of Java Platform, Enterprise Edition (Java EE). Oracle Java Cloud Service. Follow other informative, on-demand sessions on Oracle Hardware and Software on topics like Cloud, Exadata, Exalogic, Exalytics, Big Data Appliance, Enterprise Manager 12c, Hardware - SuperCluster, Server - and Storage, Oracle Fusion Applications Register now!

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• Game actions that take multiple frames to complete

  - by CantTetris

  I've never really done much game programming before, pretty straightforward question. Imagine I'm building a Tetris game, with the main loop looking something like this. for every frame handle input if it's time to make the current block move down a row if we can move the block move the block else remove all complete rows move rows down so there are no gaps if we can spawn a new block spawn a new current block else game over Everything in the game so far happens instantly - things are spawned instantly, rows are removed instantly etc. But what if I don't want things to happen instantly (i.e animate things)? for every frame handle input if it's time to make the current block move down a row if we can move the block move the block else ?? animate complete rows disappearing (somehow, wait over multiple frames until the animation is done) ?? animate rows moving downwards (and again, wait over multiple frames) if we can spawn a new block spawn a new current block else game over In my Pong clone this wasn't an issue, as every frame I was just moving the ball and checking for collisions. How can I wrap my head around this issue? Surely most games involves some action that takes more than a frame, and other things halt until the action is done.

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• Help with IPTables - Masquerading + Forwarding, 1-to-1?

  - by Artiom Chilaru

  I've got a clean Ubuntu Server 10.10 with OpenSSH, OpenVPN and vsFTPd installed. The server is running as a VM on the Hyper-V server (hypervisor), has two network interfaces mapped to physical adapters (eth0 and eth1), and a virtual interface with a direct connection to the hypervisor (eth2). The VPN will create a tun0 interface when a client connects. What I want is the remote user, connecting over VPN to be able to connect to the hypervisor (all ports, ping etc). The initial idea was to make the VPN create a tap0 interface, and bridge eth2 to tap0, but this didn't work, unfortunately, as it seems that the adapters don't want to go into promiscuous mode (partially confirmed by MS) At the same time, both the hypervisor and the remove client over VPN can successfully ping/connect to the ubuntu server with no problems. So my plan right now is to try doing some 1-1 masquerading, if possible. Basically, I want every request sent from the VPN client to the ubuntu server to be redurected to the hypervisor instead (with IP translation ofc), and every request from the hypervisor to the ubuntu machine sent to the VPN client (IP translated too). Only 1 client will be connected at a time to the VPN, so I can force limit it to a single IP at all times, if necessary. Is this the right way to go, and if true, how can this be achieved? It's almost like a special case of port-forwarding, except every single port on tun0 is forwarded to a machine in eth2, and every port on the eth2 side forwards to an ip on tun0 I guess it could be done with iptables, but I'm rather new in linux, so I can't do it myself... help? :(

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• How to Reach German Developers: dotnet Cologne 2011

  - by WeigeltRo

  If you want to promote tools, technologies, libraries, trainings or anything else of interest to software developers, you want to reach the right audience. Not the 9-to-5 people, but those who have the knowledge and passion that make them important multipliers. A great way to reach these people are community conferences. They are not the kind of conference that the 9-to-5 folks are “sent to” by their company, but that the right people hear of via Twitter, Facebook, blogs or plain old word-of-mouth and choose to go to, often covering the costs for the day themselves (travel, entrance fee, hotel, taking the day off). If you want to reach German developers there is one conference that has emerged as the large .NET community conference in Germany, quickly growing beyond being just a local event: The dotnet Cologne, that will be held for the third time on May 6, 2011 and that I’m co-organizing (this interview gives you a good idea of the history). This year’s dotnet Cologne 2010 with its 300 attendees was a huge success. As in the year before, the conference was sold out weeks in advance, and feedback by attendees and sponsors was positive throughout. And the list of speakers and attendees sounded like a “who is who” of the German .NET community. Whether you‘d like to present a product, a service or your company: you will meet the right target audience at dotnet Cologne. We’re offering a broad variety of sponsorship opportunities, ranging from being a donor for the large raffle at the end of the day (software licenses, books, training vouchers, etc.) up to having a booth and/or giving a sponsored talk about your product (not necessarily in German, English is not a problem). Among the various sponsorship levels (bronze/silver/gold/platinum) there’s most likely a package that will suit your needs – and if not, we’re open for suggestions. We’re happy to announce that already at this point in time (with over five months to go) we have a steadily growing list of partners: Microsoft, Intel, IDesign, SubMain, Comma Soft AG, GFU Köln, and EC Software. If you want to become a sponsor for the dotnet Cologne 2011, drop me a line at Roland.Weigelt at dotnet-koelnbonn.de and I’ll send you our sponsor info.

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• How to Create Geo-Reminders in Android with GeoNote

  - by Zainul Franciscus

  Unlike most reminders that remind you to do a certain action at a desired time, GeoNote gives you reminders when you enter a location. If you’re a big fan of location-based services, then GeoNote is the perfect reminder for you. Image by Menino.Us GeoNote is one of the few Geo-Reminder applications that are available on the market for free. Its simple interface allows us to create To-Do list quickly. Just click the “Add Location” button to add your first note Latest Features How-To Geek ETC Inspire Geek Love with These Hilarious Geek Valentines RGB? CMYK? Alpha? What Are Image Channels and What Do They Mean? How to Recover that Photo, Picture or File You Deleted Accidentally How To Colorize Black and White Vintage Photographs in Photoshop How To Get SSH Command-Line Access to Windows 7 Using Cygwin The How-To Geek Video Guide to Using Windows 7 Speech Recognition A History of Vintage Transformers [Infographic] Amazon Finally Adds Real Page Numbers to the Kindle Now You Can Print Google Docs and Gmail through Google Cloud Print AppBrain Enables Direct-to-Phone Installation Again Build a DIY Clapper to Hone Your Electronics Chops How to Kid Proof Your Computer’s Power and Reset Buttons

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• How do you avoid jumping to a solution when under pressure? [closed]

  - by GlenPeterson

  When under a particularly strict programming deadline (like an hour), if I panic at all, my tendency is to jump into coding without a real plan and hope I figure it out as I go along. Given enough time, this can work, but in an interview it's been pretty unsuccessful, if not downright counter-productive. I'm not always comfortable sitting there thinking while the clock ticks away. Is there a checklist or are there techniques to recognize when you understand the problem well enough to start coding? Maybe don't touch the keyboard for the first 5-10 minutes of the problem? At what point do you give up and code a brute-force solution with the hope of reasoning out a better solution later? A related follow-up question might be, "How do you ensure that you are solving the right problem?" Or "When is it most productive to think and design more vs. code some experiments to and figure out the design later?" EDIT: One close vote already, but I'm not sure why. I wrote this in the first person, but I doubt I'm the only programmer to ever choke in an interview. Here is a list of techniques for taking a math test and another for taking an oral exam. Maybe I'm not expressing myself well, but I'm asking if there is a similar list of techniques for handling a programming problem under pressure?

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• ubuntu 12.10 installation failure

  - by Eidelmaim

  Here i am asking this question again because someone deemed it a duplicate to another topic which i over looked and NOTHING AT ALL in that topic pertained to my problem. If your going to close a topic believing it is a duplicate at least do somke reasearch into WHY you think its a duplicate and provide a like to a better source. How do i get past this installation username and password issue? I downloaded ubuntu 12.10 directly from Ubuntu.com and created a bootable USB with linuxlive. after loading the boot drive and ubuntu begins, it goes directly from the purple ubuntu startup screen directly to a black DOS like prompt asking for a ubuntu login. this is COMPLETLY before any installation -begins. i need some help with this. FYI : this is what it is saying after it goes to the login area in the DOS (Full black screen) like screen. Ubuntu 12.10 ubuntu tty1 ubuntu login: now i will provide a few images of the problem i am having. and because i DONT HAVE ANY OS on the computer BECAUSE ubuntu WONT go PAST this... i have to snap these pictuires with a cell phone and upload on another PC. these links are in chronological order from time of pressing power button to time i am presented with log in screen : image 1 image 2 can only post 2 links in messages... will post additional links in comments So, again... how do i get past this ? this is entireley before ubuntu is installed on my system. my PC specs... Homebuilt computer: Motherboard is a Asus Sabertooth x58 with a intel core i7 processor. Mushkin memory @ 12gbs. 4ea. Seagate 150gb hard drives. nvidia GTX 260 graphics card. i initially attempted to install to raid 5. failed. i broke down the raid and attempted to install to a single drive with all other drives disconnected from the PC. again, thanks in advanced for any assistance.

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• Ubuntu 12.04 - Brightness controls not working

  - by Juan Manuel Zolezzi Volpi

  Controls from "Brightness and Lock" were not working so I've tried a solution that involved changing grub, which I'm detailing below: # If you change this file, run 'update-grub' afterwards to update # /boot/grub/grub.cfg. # For full documentation of the options in this file, see: # info -f grub -n 'Simple configuration' GRUB_DEFAULT=0 #GRUB_HIDDEN_TIMEOUT=0 GRUB_HIDDEN_TIMEOUT_QUIET=true GRUB_TIMEOUT=10 GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian` GRUB_CMDLINE_LINUX="quiet splash acpi_backlight=vendor" # Uncomment to enable BadRAM filtering, modify to suit your needs # This works with Linux (no patch required) and with any kernel that obtains # the memory map information from GRUB (GNU Mach, kernel of FreeBSD ...) #GRUB_BADRAM="0x01234567,0xfefefefe,0x89abcdef,0xefefefef" # Uncomment to disable graphical terminal (grub-pc only) #GRUB_TERMINAL=console # The resolution used on graphical terminal # note that you can use only modes which your graphic card supports via VBE # you can see them in real GRUB with the command `vbeinfo' #GRUB_GFXMODE=640x480 # Uncomment if you don't want GRUB to pass "root=UUID=xxx" parameter to Linux #GRUB_DISABLE_LINUX_UUID=true # Uncomment to disable generation of recovery mode menu entries #GRUB_DISABLE_RECOVERY="true" # Uncomment to get a beep at grub start #GRUB_INIT_TUNE="480 440 1" After doing this, the brightness control dissapeared like you can see at http://screencloud.net/img/screenshots/6b90d56604b70cc749a632d0bc005a20.png Any ideas? Would love to be able to configure Brightness or even use apps like F.lux to regulate it automatically. Edit: I've modified the following line to GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_osi=" and now the brightness controls are back, but whatever I change the brightness remains the same. Just in case I'm using Intel H77

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• enabling a user (created with adduser command) for lightdm graphical login

  - by Basile Starynkevitch

  I just installed Ubuntu 12.04 AMD64 on a new (empty) hard disk (because the previous crashed) Since I am quite familiar with Debian, I created two accounts with the adduser command. Since I am also having an NFSv3 file system, I explictly gave user ids when creating them (for simplicity, I keep the same user id on the home server, running Debian; the user names contain digits; I'm not using LDAP), e.g. # grep bethy /etc/passwd bethy46:x:501:501:Bethy XXX,,,06123456:/home/bethy:/bin/bash # grep bethy /etc/group bethy64:x:501: # grep bethy /etc/shadow bethy46:$6$vQ-wmuchmorethings-2o/:15479:0:99999:7:: Of course /home/bethy exists The actual user name is slightly different, and I am not showing the real entries (for obvious privacy reasons) However, these users don't appear at graphical login prompt (lightdm). And they exist in the system, they have entries in /etc/passwd & /etc/shadow and I (partly) restored their /home I've got no specific user config under /etc/lightdm ; file /etc/lightdm/users.conf mentions # NOTE: If you have AccountsService installed on your system, then LightDM # will use this instead and these settings will be ignored but I have no idea of how to deal with AccountsService thru the command line As you probably guessed, I really dislike doing administrative tasks thru a graphical interface; I much prefer the command line What did I do wrong? How can a user entry not appear in lightdm graphical login? (I need to have my wife's user entry apparent for graphical login). I am not asking how to hide a user, but how to show it in lightdm graphical prompt work-around As I have been told in comments by Nirmik and by Enzotib, lightdm probably don't show any users of uid less than 1024. So I changed all the uid to be more than 8200 (including on the Debian NFS server) and this made all the users visible at the graphical prompt. It is a pain that such a threshold is not really documented.

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• WolframAlpha Can Now Do In-depth Analysis of Your Facebook Account

  - by Jason Fitzpatrick

  If you’re a big fan of WolframAlpha’s ability to crunch the numbers on just about anything–and we certainly are–you’ll likely be just as delighted as we were to watch it massage the data from your Facebook account. Find out your most liked, discussed, and shared posts, see your Facebook habits, and other neat trends. I unleashed it on my account this morning, not sure what to expect from the results. Within the results tabulation WolframAlpha provided me with all sorts of neat data break downs. I now know exactly how many days it is to my next birthday, the composition of my aggregate posting habits (how many posts are status updates, links, or photos), the time of day when I do the most posting (and what the composition of those posts is), and my average post length. I also know my most liked post and my most commented on post. It will even crunch the numbers on your network of friends (60.6% of my friends are married, for example). By far one of the more interesting data analysis it does on the friendship data, however, is organizing all your friends into relationship clusters so you can see who in your Facebook network is friends with other people in your Facebook network. The service from WolframAlpha is free: simply visit the WolframAlpha search portal and type in “Facebook report” to start the process. You’ll be prompted to create a WolframAlpha account if you don’t have one and to authorize the WolframAlpha Facebook app to access your data. Your Facebook data is cached to your WolframAlpha account for one hour in order to crunch the numbers and display the results. WolframAlpha HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? Java is Insecure and Awful, It’s Time to Disable It, and Here’s How

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• Dock with dual external DVI monitors with Intel + Nvidia Optimus?

  - by Ryan

  I have a Dell Latitude E6420 laptop plugged into a docking station, and the dock has 2 monitors (connected with DVI). Also note that I've installed Ubuntu alongside (dual-boot) Windows 7. I can't get the dual monitors to work both on Ubuntu (either 11.10 or 12.04) and Windows 7. When I run lspci | grep VGA, I get: 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) 01:00.0 VGA compatible controller: nVidia Corporation GF108 [Quadro NVS 4200M] (rev a1) If I then reboot and uncheck Optimus setting in the BIOS during reboot, I'm able to get the dual monitors to work in Ubuntu 12.04 (but I need to configure them every boot in Nvidia Settings). When I run lspci | grep VGA, I get: 01:00.0 VGA compatible controller: NVIDIA Corporation GF119 [Quadro NVS 4200M] (rev a1) But then if I reboot into Windows (leaving the Optimus unchecked), Windows can't detect external monitors, and the resolution is unacceptably low. I've seen on many forum posts that this particular graphics card setup causes lots of headaches. I haven't been able to resolve my problem yet. How can I use my external display on my laptop with intel and nvidia video cards? How to use external displays with Intel driver on a NVidia/Intel hybrid system nVidia Optimus , Unity 3D and Dual Monitors "Just use VGA instead of DVI" isn't an option because my dock has only 1 VGA port (and 2 DVI). Switching the BIOS setting on every reboot and then reconfiguring the display settings every time is tedious, time-consuming, and impractical. Do you know how to make this work smoothly? Thanks for your help! P.S. see also: http://superuser.com/questions/434358/dell-latitude-e6420-dual-boot-ubuntu-windows-7-optimus-graphics-problems

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• How to Hibernate from .NET Apps and How to enable Hibernate in Windows XP

  The usage of Computer desktop or laptop is increased all around the world phenomenally. This link gives you the picture on how power consumption is for various devices we use daily. to reduce the power consumption Hibernate is one of the best way provided by default in Windows Vista or Windows 7. Hibernate feature enables you to close the machine without closing your applications, that means the applications will be restored as they were once we restart the machine. Hibernate feature is not enabled in Windows XP by default. I’ve seen many people that they run (do not switch off) the machines months and months as they do not want to close the windows or applications running in Windows XP. below are the steps to enable Hibernate in Windows XP. Right click on Desktop. Click on properties. Go to screen save tab. Click on power button Select Hibernate tab Check the checkbox “Enabled Hibernate” Apply the settings. Now when you try to shutdown, “Shut down windows” dialog shows “Hibernate” options. Now you can safely close the machine without closing your applications or windows as they will be restored once you on the machine. </SPAN? Some time you might want to provide this future programmatically for the applications you develop for windows. Generally you might want to provide this option in windows applications where process needs huge time. Download managers are the one of the best example. below is the code to do a Hibernate from the .NET code. using System.Windows.Forms;namespace CodeKicks.WinApp.Machine{ public static class MyMachineHelper { public static void DoHibernate() { //Application.SetSuspendState(PowerState.Suspend, true, false); Application.SetSuspendState(PowerState.Hibernate, true, false); } }} span.fullpost {display:none;}

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• A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

  - by Tom Floodeen

  In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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• Understanding branching strategy/workflow correctly

  - by burnersk

  I'm using svn without branches (trunk-only) for a very long time at my workplace. I had discovered most or all of the issues related to projects which do not have any branching strategy. Unlikely this is not going to change at my workplace but for my private projects. For my private projects which most includes coworkers and working together at the same time on different features I like to have an robust branching strategy with supports long-term releases powered by git. I find out that the Atlassian Toolchain (JIRA, Stash and Bamboo) helped me most and it also recommending me an branching strategy which I like to verify for the team needs. The branching strategy was taken directly from Atlassian Stash recommendation with a small modification to the hotfix branch tree. All hotfixes should also merged into mainline. The branching strategy in words mainline (also known as master with git or trunk with svn) contains the "state of the art" developing release. Everything here was successfully checked with various automated tests (through Bamboo) and looks like everything is working. It is not proven as working because of possible missing tests. It is ready to use but not recommended for production. feature covers all new features which are not completely finished. Once a feature is finished it will be merged into mainline. Sample branch: feature/ISSUE-2-A-nice-Feature bugfix fixes non-critical bugs which can wait for the next normal release. Sample branch: bugfix/ISSUE-1-Some-typos production owns the latest release. hotfix fixes critical bugs which have to be release urgent to mainline, production and all affected long-term *release*es. Sample branch: hotfix/ISSUE-3-Check-your-math release is for long-term maintenance. Sample branches: release/1.0, release/1.1 release/1.0-rc1 I am not an expert so please provide me feedback. Which problems might appear? Which parts are missing or slowing down the productivity?

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• links for 2011-01-07

  - by Bob Rhubart

  Enterprise Software Development with Java: GlassFish 3 vs. JBoss 6 - Is the Web Profile ready for the Enterprise? (tags: ping.fm) Bay Area Coherence Special Interest Group (BACSIG) Jan 20 The Jan 20 meeting of the Bay Area Coherence Special Interest Group (BACSIG) features presentations by Rob Lee (Coherence 3.6 Clustering Features), Rao Bhethanabotla (Efficient Management and Update of Coherence Clusters to Reduce Down Time), and Christer Fahlgren (How To Build a Coherence Practice). (tags: oracle otn coherence sig) Michael T. Dinh: VirtualBox Command Line "I have manually configured VirtualBox Host-Only Ethernet Adapter for static IP. However, the IP can change after reboot which affects connectivity with the Guest with static IP." - Michael T. Dinh (tags: oracle virtualization virtualbox) Michel Schildmeijer: Oracle WebLogic - Configuring DyeInjection Monitor "A fairly unknown tool within WLDF (WebLogic Diagnostic Framework) is the DyeInjection Monitor. With this monitor configured one can track a  user or client address within a WebLogic system." - Michel Schildmeijer (tags: oracle weblogic) David Butler: Master Data Management Implementation Styles "Oracle MDM Solutions provide strong data federation and integration capabilities which are key to enabling the use of the Confederated Hub as a possible architectural style approach." - David Butler (tags: oracle otn softwarearchitecture) Kenneth Downs: Can You Really Create A Business Logic Layer? "Don't be afraid to use the database for what it is good for, and leave the arguments about "where everything belongs" to those with too much time on their hands." - Kenneth Downs (tags: businesslogic database softwarearchitecture) IASA Perspectives Magazine - Fall 2010 Fall 2010 edition of International Association of Software Architects (IASA) Perspectives magazine: (tags: softwarearchitecture iasi entarch) Using the DB Adapter in Oracle SOA Suite: returning status information "In this tutorial I will show you an example of how how can implement this within the Oracle SOA Suite (and because the DB Adapter can also be used within the Oracle Service Bus, the principles also apply to implementing it within the OSB)." - Henk Jan van Wijk (tags: oracle otn soa soasuite database) 4th International SOA Symposium + 3rd International Cloud Symposium by Thomas Erl - call for presentations (SOA Partner Community Blog) The International SOA and Cloud Symposium brings together lessons learned and emerging topics from SOA and Cloud projects, practitioners and experts. The two-day conference agenda will be organized into several tracks. (tags: oracle otn soa cloud)

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• Can web apps allow fast data-typists to "type-ahead"?

  - by user61852

  In some data entry contexts, I've seen data typists, type really fast and know so well the app they use, and have a mechanic quality in their work so that they can "type ahead", ie continue typing and "tab-bing" and "enter-ing" faster than the display updates, so that in many occasions they are typing in the data for the next form before it draws itself. Then when this next entry form appears, their keystrokes fill the text boxes and they continue typing, selecting etc. In contexts like this, this speed is desirable, since this persons are really productive. I think this "type ahead of time" is only possible in desktop apps, but I may be wrong. My question is whether this way of handling the keyboard buffer (which in desktop apps require no extra programming) is achievable in web apps, or is this impossible because of the way web apps work, handle sessions, etc (network latency and the overhead of generating new web pages ) ? Edit: By "type ahead" I mean "keyboard type ahead" (typing faster than the next entry form can load), not suggets-as-you-type-like-google type ahead. Typeahead is a feature of computers and software (and some typewriters) that enables users to continue typing regardless of program or computer operation—the user may type in whatever speed he or she desires, and if the receiving software is busy at the time it will be called to handle this later. Often this means that keystrokes entered will not be displayed on the screen immediately. This programming technique for handling user what is known as a keyboard buffer.

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• Final Release of Silverlight Tools for Visual Studio 2010 Released

  - by dwahlin

  If you haven’t already heard the news, the final release of the Silverlight Tools for Visual Studio 2010 have been released! That’s great news for Silverlight developers and to top it off the crew up at Microsoft even snuck in a few new features including intellisense for styles (a big deal in my opinion) and the ability to easily manipulate Grid rows and columns.  One of the most time consuming (and boring) tasks experienced by developers is also covered with the new “Go To Value Definition” feature that allows you to jump directly to style definitions with ease.  That feature alone is worth the upgrade especially if you’re working with a large application that uses a lot of styles. Here’s a quick run-down of the features provided by the latest release from the Microsoft team: Support for targeting Silverlight 4 in the Silverlight designer and project system RIA Services application templates and libraries to simplify access to your data services (check out this Silverlight.tv video and whitepaper giving full details) Support for Silverlight 4 elevated trust and out-of-browser applications Enhanced support for other new Silverlight 4 features, including: Working with Implicit Styles Go To Value Definition - navigate directly from controls on your page to styles that are applied to them. Style Intellisense - easily modify styles you already have in XAML Working with Data Source Window outputs Data Source Selector - easily select and modify your data source information Grid Row and Column context menu - Add, remove, and re-sort DSW outputs and other Grid layouts Thickness Editor for editing Margins, Padding etc. Sample Data Support -  see your item templates and bindings light up at design time Working with Silverlight 4 Out-of-Browser applications Automatically launch and debug your OOB app from inside the IDE Specify XAP signing for trusted OOB apps Set the OOB window characteristics If you’d like to see some of the new features in action check out this Channel 9 video with Mark Wilson-Thomas and John Papa.

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• Thanks to all attendees in Seattle and Toronto

  - by Mike Dietrich

  Must be an Oracle sponsored number plate ... Thanks to everybody who did attend to our Upgrade Workshops in Seattle and Toronto past week. Seattle had a quite unusual track setup with two parallel breakout sessions. We hope you've enjoyed it as well. And you'll find the slides for the keynote "New Features" and the "Upgrade Workshop - The Whole Story" presentations below. Toronto was quite amazing as well - with so many (hope not too many) people in this slightly crowded room at the Interconti in Toronto. We've got a lot of interesting and sometimes challenging questions. And we would like to thank you for your patience Please find all the slides here: Upgrade Workshop ~545 slides "The Whole Story" presentation New Features for Oracle Database 11g Release 2 - Roy's keynote from Seattle  For me it was the first time in Canada and even though it was a very short stopover I did enjoy it very much. Roy and me had a dinner at CN Tower and besides good food some marvelous view. Didn't know before that Toronto within its city limits it's the fifth most populous city in North America. And even though paritally Air Canada ground personell was on strike I did catch my flight to Boston after the workshop Thanks again and hope to see you next time again - happy upgrades Mike

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• How to share problem solving knowledge in a multiteam group?

  - by jonathan

  I've been working in multiteam groups for as long as I'm a webdeveloper, for me a team can be a lonely soldier or several people, generally a company will have multiple teams working in different projects and once the project is out in the wild, any team can perform the maintenance. This is a small picture since I'm not talking only about project wise knowledge, but "craft wise" knowledge, but it gives the picture of how I'm used to work, so: Since we work on modularised teams, sometimes I feel like the teams are too tightly enclosed in their projects, I've seen cases where after an hour of discussion, someone asked the question aloud and other person totally unrelated answered in a much simpler fashion. The problem is not so simple to solve as people tend not to be available all the time, also sometimes people can't afford the time to go through a problem with the "asker", but could do it alone. I've thought about software based solutions, something in the lines of SE, but I'd like to know other programmers opinions on the subject. EDIT I don't know if this is a wikipedia complex, but I feel that Wikis don't encourage the user to actually ask questions, but rather to write articles, and sometimes we don't know the knowledge we need, before needing it.

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• How common is prototyping as the first stage of development?

  - by EpsilonVector

  I've been taking some software design courses in the past few semesters, and while I see the benefit in a lot of the formalism, I feel like it doesn't tell me anything about the program itself: You can't tell how the program is going to operate from the Use Case spec, even though it discusses what the program can do. You can't tell anything about the user experience from the requirements document, even though it can include quality requirements. Sequence diagrams are a good description of how the software works as the call stack, but are very limited, and give a highly partial view of the overall system. Class diagrams are great for describing how the system is built, but are utterly useless in helping you figure out what the software needs to be. Where in all this formalism is the bottom line: how the program looks, operates, and what experience it gives? Doesn't it make more sense to design off of that? Isn't it better to figure out how the program should work via a prototype and strive to implement it for real? I know that I'm probably suffering from being taught engineering by theoreticians, but I need to ask, do they do this in the industry? How do people figure out what the program actually is, not what it should conform to? Do people prototype a lot, or do they mostly use the formal tools like UML and I just didn't get the hang of using them yet?

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