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  • This Task Is Currently Locked by a Running Workflow and Cannot Be Edited

    - by Jayant Sharma
    Problem: In SharePoint Workflow, "This task is currently locked by a running workflow and cannot be edited" is the common exception, that we face. Solution: Generally this exception occurs 1.  when the number of items in the Task List gets highThis exception says that the workflow is not able to deliver the all the events at a given time and so the tasks get locked.  Out Of Box, the default event delivery throttle value is 15.  Event delivery throttle value Specifies the number of workflows that can be processed at the same time across all front-end Web serverslook at following link.(http://blogs.msdn.com/b/vincent_runge/archive/2008/09/16/about-the-workflow-eventdelivery-throttle-parameter.aspx)If the value returned by query is superior to the throttle (15 by default), any new workflow event will not be processed immediately. so we need to change it by stsadm command like...stsadm -o setproperty -pn workflow-eventdelivery-throttle -pv "20"(http://technet.microsoft.com/en-us/library/cc287939(office.12).aspx) 2. When we modify a Workflow Task from Custom TaskEdit Page.   when we try to modify the workflow task from outside workflow default Page, like custom workflow taskedit page. then is exception occurs.suppose we have custom task edit page with dropdown  and values are submitted/ Progress/ completed etc and we want to complete task from here. it will throw exception on SPWorkflowTask.AlterTask method, which changes the TaskStatus.When I debug, to find the root cause I actully found that the workflow is not locked. The InternalState flag of the workflow does not include the Locked flag bits(http://msdn.microsoft.com/en-us/library/dd928318(v=office.12).aspx) When I found this link http://geek.hubkey.com/2007/09/locked-workflow.htmlIt is exactly what I wanted. It says that "when the WorkflowVersion of the task list item is not equal to 1" then the error occurs. The solution that is propsed here works fantastically if ((int)task[SPBuiltInFieldId.WorkflowVersion] != 1){    SPList parentList = task.ParentList.ParentWeb.Lists[new Guid(task[SPBuiltInFieldId.WorkflowListId].ToString())];    SPListItem parentItem = parentList.Items.GetItemById((int)task[SPBuiltInFieldId.WorkflowItemId]);    SPWorkflow workflow = parentItem.Workflows[new Guid(task[SPBuiltInFieldId.WorkflowInstanceID].ToString())];    if (!workflow.IsLocked)    {       task[SPBuiltInFieldId.WorkflowVersion] = 1;       task.SystemUpdate();      break;    }} It will reset the workflow version to 1 again.Conclusion: This Exception is completely confusing. So, we need to find at first whether our workflow is really locked or not. If it is really locked then use 1st method. If not, then check the workflow version and set it to 1 again.Jayant Sharma

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  • MSDN Search Help

    - by George Evjen
    Looks like MSDN has made a change to their search. If you navigate to http://msdn.microsoft.com You will see their search on the top of the page. If you put in a search term, Silverlight DataBinding You will see results that are pulled from the forums of msdn, stackover flow and a few other places. You will also be able to see the number of replies to the thread and the threads that have been answered. Great resource..

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  • Is there such a thing as a Google Result Set simulator?

    - by Dave Adams
    I am always making tweaks to my site, be it in the .htaccess file, some new SEO plugin, different types of content or whatever. For all these changes, I would really like to be able test it immediately and see if the change had any positive or negative effect. I am just wondering if there was some way of doing immediate testing using some simulator instead of having to wait for Google to discover and index it - which could take a long time.

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  • « SQL Server peut depuis longtemps adresser les Workloads les plus critiques », entretien avec le chef de produit du SGBD

    SQL Server : « Nous sommes capables depuis longtemps d'adresser les Workloads les plus critiques » Retour avec le chef de produit France sur la version 2012 du SGBD Véritable pierre angulaire avec Windows Server 2012 du renouvellement de la gamme professionnelle de Microsoft, SQL Server 2012 est à un tournant à l'heure où l'IT et ses bases de données se transforment. Big Data, Cloud Computing, BI, données déstructurées : autant de défis (parmi tant d'autres) à relever pour les bases « traditionnelles » qui doivent également continuer à répondre aux besoins ? eux aussi ? traditionnels de leurs utilisateurs installés....

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  • How can I use the voice recognition used by Android on Ubuntu?

    - by aking1012
    If I'm developing an Android app that uses TTS and Voice recognition, which libraries are used for the same voice recognition and speech on Ubuntu? I'm assuming espeak for text to speech, but I'm unsure which voice recognition library and dictionary/learning/calibration system is used for voice recognition. I'ld like to make the app available on Ubuntu Desktop. as well as test it outside an emulator

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  • WCF and Service Registry

    - by TK Lee
    I am about to build some WCF Services. Those services need to communicate to each others too, in some scenarios. I've done some "Google-ing" about Service Registry but can't figure out how to implement service registry with WCF; is there any other alternate? Is there any Microsoft technology available for Service Registry? I'm new to SOA and I will really appreciate any help or guidance (what and where should I exactly look for registry services).

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  • An access violation occurs when you run a Visual C++ application in Visual Studio 2005 SP1

    980422 ... An access violation occurs when you run a Visual C++ application in Visual Studio 2005 SP1This RSS feed provided by kbAlerz.com.Visit kbAlertz.com to subscribe. It's 100% free and you'll be able to recieve e-mail or RSS updates for the technologies you pick from the Microsoft Knowledge Base....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Advice Needed: Developers blocked by waiting on code to merge from another branch using GitFlow

    - by fogwolf
    Our team just made the switch from FogBugz & Kiln/Mercurial to Jira & Stash/Git. We are using the Git Flow model for branching, adding subtask branches off of feature branches (relating to Jira subtasks of Jira features). We are using Stash to assign a reviewer when we create a pull request to merge back into the parent branch (usually develop but for subtasks back into the feature branch). The problem we're finding is that even with the best planning and breakdown of feature cases, when multiple developers are working together on the same feature, say on the front-end and back-end, if they are working on interdependent code that is in separate branches one developer ends up blocking the other. We've tried pulling between each others' branches as we develop. We've also tried creating local integration branches each developer can pull from multiple branches to test the integration as they develop. Finally, and this seems to work possibly the best for us so far, though with a bit more overhead, we have tried creating an integration branch off of the feature branch right off the bat. When a subtask branch (off of the feature branch) is ready for a pull request and code review, we also manually merge those change sets into this feature integration branch. Then all interested developers are able to pull from that integration branch into other dependent subtask branches. This prevents anyone from waiting for any branch they are dependent upon to pass code review. I know this isn't necessarily a Git issue - it has to do with working on interdependent code in multiple branches, mixed with our own work process and culture. If we didn't have the strict code-review policy for develop (true integration branch) then developer 1 could merge to develop for developer 2 to pull from. Another complication is that we are also required to do some preliminary testing as part of the code review process before handing the feature off to QA.This means that even if front-end developer 1 is pulling directly from back-end developer 2's branch as they go, if back-end developer 2 finishes and his/her pull request is sitting in code review for a week, then front-end developer 2 technically can't create his pull request/code review because his/her code reviewer can't test because back-end developer 2's code hasn't been merged into develop yet. Bottom line is we're finding ourselves in a much more serial rather than parallel approach in these instance, depending on which route we go, and would like to find a process to use to avoid this. Last thing I'll mention is we realize by sharing code across branches that haven't been code reviewed and finalized yet we are in essence using the beta code of others. To a certain extent I don't think we can avoid that and are willing to accept that to a degree. Anyway, any ideas, input, etc... greatly appreciated. Thanks!

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  • Keep website and webservices warm with zero coding

    - by oazabir
    If you want to keep your websites or webservices warm and save user from seeing the long warm up time after an application pool recycle, or IIS restart or new code deployment or even windows restart, you can use the tinyget command line tool, that comes with IIS Resource Kit, to hit the site and services and keep them warm. Here’s how: First get tinyget from here. Download and install the IIS 6.0 Resource Kit on some PC. Then copy the tinyget.exe from “c:\program files…\IIS 6.0 ResourceKit\Tools'\tinyget” to the server where your IIS 6.0 or IIS 7 is running. Then create a batch file that will hit the pages and webservices. Something like this: SET TINYGET=C:\Program Files (x86)\IIS Resources\TinyGet\tinyget.exe"%TINYGET%" -srv:dropthings.omaralzabir.com -uri:http://dropthings.omaralzabir.com/ -status:200"%TINYGET%" -srv:dropthings.omaralzabir.com -uri:http://dropthings.omaralzabir.com/WidgetService.asmx?WSDL - status:200 First I am hitting the homepage to keep the webpage warm. Then I am hitting the webservice URL with ?WSDL parameter, which allows ASP.NET to compile the service if not already compiled and walk through all the operations and reflect on them and thus loading all related DLLs into memory and reducing the warmup time when hit. Tinyget gets the servers name or IP in the –srv parameter and then the actual URI in the –uri. I have specified what’s the HTTP response code to expect in –status parameter. It ensures the site is alive and is returning http 200 code. Besides just warming up a site, you can do some load test on the site. Tinyget can run in multiple threads and run loops to hit some URL. You can literally blow up a site with commands like this: "%TINYGET%" -threads:30 -loop:100 -srv:google.com -uri:http://www.google.com/ -status:200 Tinyget is also pretty useful to run automated tests. You can record http posts in a text file and then use it to make http posts to some page. Then you can put matching clause to check for certain string in the output to ensure the correct response is given. Thus with some simple command line commands, you can warm up, do some transactions, validate the site is giving off correct response as well as run a load test to ensure the server performing well. Very cheap way to get a lot done.

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  • SQLAuthority News – I am Presenting 2 Sessions at TechEd India

    - by pinaldave
    TechED is the event which I am always excited about. It is one of the largest technology in India. Microsoft Tech Ed India 2011 is the premier technical education and networking event for tech professionals interested in learning, connecting and exploring a broad set of current and soon-to-be released Microsoft technologies, tools, platforms and services. I am going to speak at the TechED on two very interesting and advanced subjects. Venue: The LaLiT Ashok Kumara Krupa High Grounds Bangalore – 560001, Karnataka, India Sessions Date: March 25, 2011 Understanding SQL Server Behavioral Pattern – SQL Server Extended Events Date and Time: March 25, 2011 12:00 PM to 01:00 PM History repeats itself! SQL Server 2008 has introduced a very powerful, yet very minimal reoccurring feature called Extended Events. This advanced session will teach experienced administrators’ capabilities that were not possible before. From T-SQL error to CPU bottleneck, error login to deadlocks –Extended Event can detect it for you. Understanding the pattern of events can prevent future mistakes. SQL Server Waits and Queues – Your Gateway to Perf. Troubleshooting Date and Time: March 25, 2011 04:15 PM to 05:15 PM Just like a horoscope, SQL Server Waits and Queues can reveal your past, explain your present and predict your future. SQL Server Performance Tuning uses the Waits and Queues as a proven method to identify the best opportunities to improve performance. A glance at Wait Types can tell where there is a bottleneck. Learn how to identify bottlenecks and potential resolutions in this fast paced, advanced performance tuning session. My session will be on the third day of the event and I am very sure that everybody will be in groove to learn new interesting subjects. I will have few give-away during and at the end of the session. I will not tell you what I will have but it will be for sure something you will love to have. Please make a point and reserve above time slots to attend my session. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology Tagged: SQL Extended Events

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  • Silverlight Cream for March 14, 2011 -- #1060

    - by Dave Campbell
    In this Issue: Lazar Nikolov, Rudi Grobler, WindowsPhoneGeek, Jesse Liberty, Pete Brown, Jessica Foster, Chris Rouw, Andy Beaulieu, and Colin Eberhardt. Above the Fold: Silverlight: "A Silverlight Resizable TextBlock (and other resizable things)" Colin Eberhardt WP7: "Retrofitting the Trial API" Jessica Foster Shoutouts: Rudi Grobler has a post up that's not Silverlight, but it's cool stuff you may be interested in: WPF Themes now available on NuGet From SilverlightCream.com: Simulating rain in Silverlight Lazar Nikolov has a cool tutorial up at SilverlightShow... Simulating rain. Nice demo near to top, and source code plus a very nice tutorial on the entire process. Making the ApplicationBar bindable Rudi Grobler has a couple new posts up... first this one on making the WP7 AppBar bindable... he's created 2 simple wrappers that make it possible to bind to a method... with source as usual! All about Splash Screens in WP7 – Creating animated Splash Screen WindowsPhoneGeek's latest is about splash screens in WP7, but he goes one better with animated splash screens. Lots of good information including closing points in more of a FAQ-style listing. Testing Network Availability Jesse Liberty's latest is on testing for network availability in your WP7 app. This should be required reading for anyone building a WP7 app, since you never know when the network is going to be there or not. Lighting up on Windows 7 with Native Extensions for Microsoft Silverlight Pete Brown's latest post is about the Native Extensions for Microsoft Silverlight or NESL library. Pete describes what NESL is, a link to the library, installing it, and tons more information. If you wanna know or try NESL... this looks like the place to start. Retrofitting the Trial API Jessica Foster paused on the way to shipping her WP7 app to add in the trial API code. Check out what she went through to complete that task, as she explains the steps and directions she took. Good description, links, and code. WP7 Insights #2: Creating a Splash Screen in WP7 In the 2nd post in his series on WP7 development, Chris Rouw is discussing a WP7 splash screen. He gives some good external links for references then gets right into discussing his code. Air Hockey for Windows Phone 7 Andy Beaulieu shares a tutorial he wrote for the Expression Toolbox site, using the Physics Helper Library and Farseer Physics Engine -- an Air Hockey game for WP7. A Silverlight Resizable TextBlock (and other resizable things) I think Michael Washington had the best comment about Colin Eberhardt's latest outing: "Another WOW example" ... drop this in the pretty darn cool category: an attached behavior that uses a Thumb control within a popup to adorn any UI element to allow the user to resize it! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • C++ Development Cinder/Visual Studio

    - by jayReegs
    I'm currently taking a Data Structures course that involves the development of C++ applications using microsoft visual studio express c++, an application called Cinder, and we turn in assignments via GitHub. I know Mac users in the class use X code to develop to our needs although some small issues arise with compilation that needs some debug work to be done. Windows just isn't cutting it for me anymore...I've welcomed myself to the darkside...I'm wondering if Linux distros have any development tools that would be compatible to create and run these types of applications?

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  • Visual Studio 2013 - Express for Web vs Professional [duplicate]

    - by TimS
    This question already has an answer here: Visual Studio 2012 - Express vs Professional 2 answers What are the main differences and limitations between Visual Studio 2013 Express and Visual Studio 2013 Professional? I'm specifically interested in information related to the Web edition. I need to be able to develop ASP.Net applications, Windows Services and console applications - not Desktop or Phone apps. Microsoft seems to hide this information well and I can only seem to find information relating to 2012 products and earlier.

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  • Visual Dumpbin - A C# Visual GUI for Dumpbin

    Visual Dumpbin provides a visual GUI for dumpbin, the Microsoft utility for dumping PE files. The right-click menu lets you copy the output, and you can optionally undecorate C++ function names found in DLLs, and generate a C# wrapper class.

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  • Branching and Merging with TortoiseSVN

    - by capgpilk
    For this example I am using Visual Studio 2010, TortoiseSVN 1.6.6, Subversion 1.6.6 and AnkhSVN 2.1.7819.411, so if you are using different versions, some of these screen shots may differ. This is assuming you have your code checked in to the trunk directory and have a standard SVN structure of trunk, branches and tags. There are a number of developers who prefer to develop solely in a branch and never touch the trunk, but the process is generally the same and you may be on a small team and prefer to work in the trunk and branch occasionally. There are three steps to successful branching. First you branch, then when you are ready you need to reintegrate any changes that other developers may have made to the trunk in to your branch. Then finally when your branch and the trunk are in sync, you merge it back in to the trunk. Branch Right click project root in Windows Explorer > TortoiseSVN > Branch/Tag Enter the branch label in the ‘To URL’ box. For example /branches/1.1 Choose Head revision Check Switch working copy Click OK Make any changes to branch Make any changes to trunk Commit any changes For this example I copied the project to another location prior to branching and made changes to that using Notepad++. Then committed it to SVN, as this directory is mapped to the trunk, that is what gets updated.   Merge Trunk with Branch Right click project root in Windows Explorer > TortoiseSVN > Merge Choose ‘Merge a range of revisions’ In ‘URL to merge from’ choose your trunk Click Next, then the ‘test merge’ button. This will highlight any conflicts. Here we have one conflict we will need to resolve because we made a change and checked in to trunk earlier Click merge. Now we have the opportunity to edit that conflict This will open up TortoiseMerge which will allow us to resolve the issue. In this case I want both changes. Perform an Update then Commit Reloading in Visual Studio shows we have all changes that have been made to both trunk and branch. Merge Branch with Trunk Switch working copy by right clicking project root in Windows Explorer > TortoiseSVN > switch Switch to the trunk then ok Right click project root in Windows Explorer > TortoiseSVN > merge Choose ‘Reintegrate a branch’ In ‘From URL’ choose your branch then next Click ‘Test merge’, this shouldn’t show any conflicts Click Merge Perform Update then Commit Open project in Visual Studio, we now have all changes. So there we have it we are connected back to the trunk and have all the updates merged.

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  • Daily tech links for .net and related technologies - Apr 1-3, 2010

    - by SanjeevAgarwal
    Daily tech links for .net and related technologies - Apr 1-3, 2010 Web Development Cleaner HTML Markup with ASP.NET 4 Web Forms - Client IDs - ScottGu Using jQuery and OData to Insert a Database Record - Stephen Walter Apple vs. Microsoft – A Website Usability Study Mastering ASP.NET MVC 2.0: Preview - TekPub Web Design UX Lessons Learned From Offline Experiences - Jon Phillips 5 Steps Toward jQuery Mastery - Dave Ward 20 jQuery Cheatsheets, Docs and References for Every Occasion - Paul Andrew 11...(read more)

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  • Implementing the Security Development Lifecycle (SDL) at a Large Insurance Company

    Find out how Cigital, an SDL Pro Network member, assisted a large insurance company adopt the Microsoft SDL. The case study describes both the business drivers leading up to the company's recognizing the need for incorporating the SDL within their development process as well as the initial roll out of the SDL....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Short interview I gave about Commercial Software Development is now available

    - by Liam Westley
    At the DDD8 conference in January I gave a quick interview to Sara Allison expanding my Commercial Software Development presentation (available here).  The interview has just appeared on the Ubelly.com site, run by some of the Microsoft UK team,   http://ubelly.com/2010/04/how-to-succeed-in-commercial-software-development-2 For those of you for whom video just isn't enough, you can get Commercial Software Development in person at DDDScotland and DDDSouthWest.

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  • Excel Solver vs Solver Foundation

    - by JoshReuben
    I recently read a book http://www.amazon.com/Scientific-Engineering-Cookbook-Cookbooks-OReilly/dp/0596008791/ref=sr_1_1?ie=UTF8&s=books&qid=1296593374&sr=8-1 - the Excel Scientific and Engineering Cookbook.     The 2 main tools that this book leveraged were the Data Analysis Pack and Excel Solver. I had previously been aquanted with Microsoft Solver Foundation - this is a full fledged API for solving optimization problems, and went beyond being a mere Excel plugin - it exposed a C# programmatic interface for in process and a web service interface for out of process integration. were they the same? apparently not!   2 different solver frameworks for Excel: http://www.solver.com/index.html http://www.solverfoundation.com/ I contacted both vendors to get their perspectives.   Heres what the Excel Solver guys had to say:   "The Solver Foundation requires you to learn and use a very specific modeling language (OML). The Excel solver allows you to formulate your optimization problems without learning any new language simply by entering the formulas into cells on the Excel spreadsheet, something that nearly everyone is already familiar with doing.   The Excel Solver also allows you to seamlessly upgrade to products that combine Monte Carlo Simulation capabilities (our Risk Solver Premium and Risk Solver Platform products) which allow you to include uncertainty into your models when appropriate.   Our advanced Excel Solver Products also have a number of built in reporting tools for advanced analysis of the your model and it's results"           And Heres what the Microsoft Solver Foundation guys had to say:   "  With the release of Solver Foundation 3.0, Solver Foundation has the same kinds of solvers (plus a few more) than what is found in Excel Solver. I think there are two main differences:   1.      Problems are described differently. In Excel Solver the goals and constraints are specified inside the spreadsheet, in formulas. In Solver Foundation they are described either in .Net code that uses the Solver Foundation Services API, or using the OML modeling language in Excel. 2.      Solver Foundation’s primary strength is on solving large linear, mixed integer, and constraint models. That is, models that contain arbitrary nonlinear functions (such as trig functions, IF(), powers, etc) are handled a bit better by the Excel Solver at this point. "

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  • [MINI HOW-TO] Redeem Pre-paid Zune Card Points for Zune Marketplace Media

    - by Mysticgeek
    If you don’t want to pay the monthly fee for a Zune Pass, one option is buying a pre-paid Zune card. Here we take a look at how to redeem the Zune card points so you can get music for your Zune or Zune HD. Of course the first thing you will need to do is buy a Zune card. You can find them for different amounts at most retail locations that sell Zune’s like Walmart, Best Buy…etc. When you purchase the card make sure the cashier activates it.   Now open up your Zune desktop software and sign in if you aren’t already. Go into Settings \ Account and under Microsoft Points click on Redeem Code. Now enter the code from the back of the card that you scratch off and hit Next. After entering in your code successfully it asks for your contact information, which seems odd considering you’re using a prepaid card. You may want to enter in a fictitious address and phone number if concerned about privacy…then click Next. The only thing you might want to enter in legitimately is your email address to get a confirmation email. You’re given a Thank you message… And back in your Account Settings you’ll see the points have been added. Now you can go shopping for music, videos, TV shows, and more at the Zune Marketplace. If you don’t want to give up your credit card info and pay the monthly fee for the Zune Pass, using prepaid card to purchase music as you go is a good alternative. Similar Articles Productive Geek Tips Update Your Zune Player SoftwareUnofficial Windows XP Themes Created by MicrosoftSweet Black Theme for Windows XPMake Windows XP Use a Custom Theme for the Classic Logon ScreenListen to Local FM Radio in Windows 7 Media Center TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more Download Microsoft Office Help tab The Growth of Citibank

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  • You Say You Want a (Customer Experience) Revolution

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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  • MVP in 2010

    Microsoft has just named me an MVP for the seventh time in a row!More .NET adventures with me expected in 2010......Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • For Sale: Linux OS and Other Assorted Assets

    OS Roundup: A New York hedge fund has made an offer to buy Novell. Is it paying $2 billion just for the Linux OS, or is there more to it? And, more importantly, will the offer bring other players to the fore. Perhaps Microsoft will end up the white knight in this strange tale.

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