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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Right-Time Retail Part 3

  - by David Dorf

  This is part three of the three-part series.  Read Part 1 and Part 2 first. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Right-Time Marketing Real-time isn’t just about executing faster; it extends to interactions with customers as well. As an industry, we’ve spent many years analyzing all the data that’s been collected. Yes, that data has been invaluable in helping us make better decisions like where to open new stores, how to assort those stores, and how to price our products. But the recent advances in technology are now making it possible to analyze and deliver that data very quickly… fast enough to impact a potential sale in near real-time. Let me give you two examples. Salesmen in car dealerships get pretty good at sizing people up. When a potential customer walks in the door, it doesn’t take long for the salesman to figure out the revenue at stake. Is this person a real buyer, or just looking for a fun test drive? Will this person buy today or three months from now? Will this person opt for the expensive packages, or go bare bones? While the salesman certainly asks some leading questions, much of information is discerned through body language. But body language doesn’t translate very well over the web. Eloqua, which was acquired by Oracle earlier this year, reads internet body language. By tracking the behavior of the people visiting your web site, Eloqua categorizes visitors based on their propensity to buy. While Eloqua’s roots have been in B2B, we’ve been looking at leveraging the technology with ATG to target B2C. Knowing what sites were previously visited, how often the customer has been to your site recently, and how long they’ve spent searching can help understand where the customer is in their purchase journey. And knowing that bit of information may be enough to help close the deal with a real-time offer, follow-up email, or online customer service pop-up. This isn’t so different from the days gone by when the clerk behind the counter of the corner store noticed you were lingering in a particular aisle, so he walked over to help you compare two products and close the sale. You appreciated the personalized service, and he knew the value of the long-term relationship. Move that same concept into the digital world and you have Oracle’s CX Suite, a cloud-based offering of end-to-end customer experience tools, assembled primarily from acquisitions. Those tools are Oracle Marketing (Eloqua), Oracle Commerce (ATG, Endeca), Oracle Sales (Oracle CRM On Demand), Oracle Service (RightNow), Oracle Social (Collective Intellect, Vitrue, Involver), and Oracle Content (Fatwire). We are providing the glue that binds the CIO and CMO together to unleash synergies that drive the top-line higher, and by virtue of the cloud-approach, keep costs at bay. My second example of real-time marketing takes place in the store but leverages the concepts of Web marketing. In 1962 the decline of personalized service in retail began. Anyone know the significance of that year? That’s when Target, K-Mart, and Walmart each opened their first stores, and over the succeeding years the industry chose scale over personal service. No longer were you known as “Jane with the snotty kid so make sure we check her out fast,” but you suddenly became “time-starved female age 20-30 with kids.” I’m not saying that was a bad thing – it was the right thing for our industry at the time, and it enabled a huge amount of growth, cheaper prices, and more variety of products. But scale alone is no longer good enough. Today’s sophisticated consumer demands scale, experience, and personal attention. To some extent we’ve delivered that on websites via the magic of cookies, your willingness to log in, and sophisticated data analytics. What store manager wouldn’t love a report detailing all the visitors to his store, where they came from, and which products that examined? People trackers are getting more sophisticated, incorporating infrared, video analytics, and even face recognition. (Next time you walk in front on a mannequin, don’t be surprised if it’s looking back.) But the ultimate marketing conduit is the mobile phone. Since each mobile phone emits a unique number on WiFi networks, it becomes the cookie of the physical world. Assuming congress keeps privacy safeguards reasonable, we’ll have a win-win situation for both retailers and consumers. Retailers get to know more about the consumer’s purchase journey, and consumers get higher levels of service with the retailer. When I call my bank, a couple things happen before the call is connected. A reverse look-up on my phone number identifies me so my accounts can be retrieved from Siebel CRM. Then the system anticipates why I’m calling based on recent transactions. In this example, it sees that I was just charged a foreign currency fee, so it assumes that’s the reason I’m calling. It puts all the relevant information on the customer service rep’s screen as it connects the call. When I complain about the fee, the rep immediately sees I’m a great customer and I travel lots, so she suggests switching me to their traveler’s card that doesn’t have foreign transaction fees. That technology is powered by a product called Oracle Real-Time Decisions, a rules engine built to execute very quickly, basically in the time it takes the phone to ring once. So let’s combine the power of that product with our new-found mobile cookie and provide contextual customer interactions in real-time. Our first opportunity comes when a customer crosses a pre-defined geo-fence, typically a boundary around the store. Context is the key to our interaction: that’s the customer (known or anonymous), the time of day and day of week, and location. Thomas near the downtown store on a Wednesday at noon means he’s heading to lunch. If he were near the mall location on a Saturday morning, that’s a completely different context. But on his way to lunch, we’ll let Thomas know that we’ve got a new shipment of ASICS running shoes on display with a simple text message. We used the context to look-up Thomas’ past purchases and understood he was an avid runner. We used the fact that this was lunchtime to select the type of message, in this case an informational message instead of an offer. Thomas enters the store, phone in hand, and walks to the shoe department. He scans one of the new ASICS shoes using the convenient QR Codes we provided on the shelf-tags, but then he starts scanning low-end Nikes. Each scan is another opportunity to both learn from Thomas and potentially interact via another message. Since he historically buys low-end Nikes and keeps scanning them, he’s likely falling back into his old ways. Our marketing rules are currently set to move loyal customer to higher margin products. We could have set the dials to increase visit frequency, move overstocked items, increase basket size, or many other settings, but today we are trying to move Thomas to higher-margin products. We send Thomas another text message, this time it’s a personalized offer for 10% off ASICS good for 24 hours. Offering him a discount on Nikes would be throwing margin away since he buys those anyway. We are using our marketing dollars to change behavior that increases the long-term value of Thomas. He decides to buy the ASICS and scans the discount code on his phone at checkout. Checkout is yet another opportunity to interact with Thomas, so the transaction is sent back to Oracle RTD for evaluation. Since Thomas didn’t buy anything with the shoes, we’ll print a bounce-back coupon on the receipt offering 30% off ASICS socks if he returns within seven days. We have successfully started moving Thomas from low-margin to high-margin products. In both of these marketing scenarios, we are able to leverage data in near real-time to decide how best to interact with the customer and lead to an increase in the lifetime value of the customer. The key here is acting at the moment the customer shows interest using the context of the situation. We aren’t pushing random products at haphazard times. We are tailoring the marketing to be very specific to this customer, and it’s the technology that allows this to happen in near real-time. Conclusion As we enable more right-time integrations and interactions, retailers will begin to offer increased service to their customers. Localized and personalized service at scale will drive loyalty and lead to meaningful revenue growth for the retailers that execute well. Our industry needs to support Commerce Anywhere…and commerce anytime as well.

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• Software to simplify displaying build status on a big visible monitor for team?

  - by MikeJ

  I had a little bit of budget left at year end and I wanted to start a little skunk works project to display build status what everyone was working on (our team is aobut 10 folks all told). I am thinking to buy a 47" LCD HD TV and drive it from a small pc via a browser/.NET web application. I was going to build the software over the christmas break since we are closed for 2 weeks starting this Friday. I thought I would solicit advise/feedback on what other teams had done. a lot of the tools we use SVN, Mantis have RSS feeds that I was thinking to render. Is this the way to go ? Thanks for any feedback in advance.

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• jQuery: script remember values between times it is triggered?

  - by Marius

  Hello there, I am writing an ajax script in jQuery. The script gets new or previous page from a php documents that returns HTML. If, located on page 1, I click next, the script IS able to find the next page number (page2), but when I click it AGAIN, the script again has to be able to find the next page number (page3) and at the minute it doesnt. I was wondering how I can save a variable between time a script is triggered, so that I can just + 1 to each time somebody clicks "next", and -1 when somebody clicks "previous". This is my code: $('.buttonNeste').click(function(event){ event.preventDefault(); if (page == null || id == null ) { var page = parseInt($(this).closest('.paginationFullWidth').attr('id')) + 1; var id = $(this).closest('.paginationFullWidth').siblings('.jtextfill').children('h1').attr('id'); } else { var page = page + 1; } var target = $(this); $.post( 'http://www.example.com/controllers/foo.php', { 'page': ( page ), 'id': id }, function(data) { $(target).closest('.paginationFullWidth').siblings('.commentsContainer').html(data); }); }); Thank you for your time. Kind regards, Marius

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• How to get users to read error messages?

  - by FX

  If you program for a nontechnical audience, you find yourself at a high risk that users will not read your carefully worded and enlightening error messages, but just click on the first button available with a shrug of frustration. So, I'm wondering what good practices you can recommend to help users actually read your error message, instead of simply waiving it aside. Ideas I can think of would fall along the lines of: Formatting of course help; maybe a simple, short message, with a "learn more" button that leads to the longer, more detailed error message Have all error messages link to some section of the user guide (somewhat difficult to achieve) Just don't issue error messages, simply refuse to perform the task (a somewhat "Apple" way of handling user input) Edit: the audience I have in mind is a rather broad user base that doesn't use the software too often and is not captive (i.e., not an in-house software or narrow community). A more generic form of this question was asked on slashdot, so you may want to check there for some of the answers.

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• SQL Server: Can INFORMATION_SCHEMA Tell Me When a SQL Object Was Created?

  - by Jim G.

  Given: I added a non-nullable foreign key to a table. I settled on a way to populate the foreign key with default values. I checked in both changes to a re-runnable DB creation script. Other developers ran this script, and now they have the foreign key populated with default values on their developer machines. A few days later however... I changed my mind. Now I'd like to populate the foreign key's default values differently. My Question: Can SQL Server or INFORMATION_SCHEMA tell me when SQL objects were created? Ideally, I'd like to drop and re-add the foreign key if it was created before a certain date/time. Any help or alternative strategies would be greatly appreciated. Obviously, I'd like to avoid going to each developer's cube, asking them to drop the foreign key manually.

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• javac -cp : cannot find symbol problem [migrated]

  - by LivingThing

  I have 3 classes CustomerAddress, Customer and CustomerMain. Customer has a import statement : import org.abc.customers.CustomerAddress; While CustomerMain has an import statement : import org.abc.customers.CustomerAddress; import org.abc.customers.Customer; The package for all of these classes are package org.abc.customer Now, this program works fine on eclipse but when i try to compile and run on cmd prompt it would not compile javac CustomerAddress.java compiles fine then since Customer depends on CustomerAddress i give javac -cp . Customer.java but the compiler complains error cannot find symbol CustomerAddress Thanks

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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• tfidf, am I understanding it right?

  - by alskndalsnd

  Hey everyone, I am interested in doing some document clustering, and right now I am considering using TF-IDF for this. If I am not wrong, TFIDF is particularly used for evaluating the relevance of a document given a query. If I do not have a particular query, how can I apply tfidf to clustering?

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• How to set up 3rd party developer portal

  - by Michael

  I am developing a web service and depend on 3rd party developers to write client applications for it. I need to set a developer portal, a web site where existing and potential developers would find documentation html pages doc files for download libraries downloads wiki forums support ticketing system. There should be a public part and a part protected by login. I want only logged in users to submit tickets, for example. I don't want to host it. I would prefer a generic design based on a sensible template, where I can add minimal customization, such as logo. I don't want to add code to get any of the above functionality. I will do all that if necessary, but I'd hope there would be an online service to do thing like that. What services would you guys recommend?

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• TCL How to read , extract and count the occurent in .txt file (Current Directory)

  - by Passion

  Hi Folks, I am beginner to scripting and vigorously learning TCL for the development of embedded system. I have to Search for the files with only .txt format in the current directory, count the number of cases of each different "Interface # nnnn" string in .txt file, where nnnn is a four or 32 digits max hexadecimal no and o/p of a table of Interface number against occurrence. I am facing implementation issues while writing a script i.e, Unable to implement the data structure like Linked List, Two Dimensional array. I am rewriting a script using multi dimension array (Pass values into the arrays in and out of procedure) in TCL to scan through the every .txt file and search for the the string/regular expression ‘Interface # ’ to count and display the number of occurrences. If someone could help me to complete this part will be much appreciated. Search for only .txt extension files and obtain the size of the file Here is my piece of code for searching a .txt file in present directory set files [glob *.txt] if { [llength $files] > 0 } { puts "Files:" foreach f [lsort $files] { puts " [file size $f] - $f" } } else { puts "(no files)" } I reckon these are all the possible logical steps behind to complete it i) Once searched and find the .txt file then open all .txt files in read only mode ii) Create a array or list using the procedure (proc) Interface number to NULL and Interface count to zero 0 iii) Scan thro the .txt file and search for the string or regular expression "interface # iv) When a match found in .txt file, check the Interface Number and increment the count for the corresponding entry. Else add new element to the Interface Number list v) If there are no files return to the first directory My o/p is like follows Interface Frequency 123f 3 1232 4

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• How do I compute the approximate entropy of a bit string?

  - by dreeves

  Is there a standard way to do this? Googling -- "approximate entropy" bits -- uncovers multiple academic papers but I'd like to just find a chunk of pseudocode defining the approximate entropy for a given bit string of arbitrary length. (In case this is easier said than done and it depends on the application, my application involves 16,320 bits of encrypted data (cyphertext). But encrypted as a puzzle and not meant to be impossible to crack. I thought I'd first check the entropy but couldn't easily find a good definition of such. So it seemed like a question that ought to be on StackOverflow! Ideas for where to begin with de-cyphering 16k random-seeming bits are also welcome...) See also this related question: http://stackoverflow.com/questions/510412/what-is-the-computer-science-definition-of-entropy

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• How to represent double values as circles in a 2d matrix in java

  - by marco

  Hello, so I want to write a matrix explorer which enables me to reorder rows and columns of a matrix. For this porpouse I used the Jtable class. Now the problem that I have is that it is very difficult to reorder a matrix by looking at double values, so I would like to print the matrix not with the double values but with circles in which the radius of the circle represents the value. So that I can tell the difference between big values and small values quicker. Anybody has any idea how I can turn this double values into filled circles with JTable or any table class for that matter?

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• SQL, PHP: want to get the collums of a table INFORMATION_SCHEMA gives acces denied --> alternative?

  - by matthy

  hi what i am trying to do is get all the collums of a table (the table can be empty) example of what i did before: SELECT COLUMN_NAME FROM INFORMATION_SCHEMA.COLUMNS WHERE table_name = 'aTable' AND table_schema = 'theDatabase' it works perfectly on localhost however on my provider it gives: #1142 - SELECT command denied to user 'username'@'localhost' for table 'COLUMNS' is there an alternative that doesn't use the INFORMATION_SCHEMA??

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• Interpreting Search Results

  - by Simon

  Hi all, I am tasked with writing a program that, given a search term and the HTML source of a page representing search results of some unknown search engine (it can really be anything, a blog, a shop, Google, eBay, ...), needs to build a data structure of the results containing "what's in the results": a title for earch result, the "details" link, the position within the results etc. It is not known whether the results page contains any of the data at all, and whether there are any search results. The goal is to feed the data structure into another program that extracts meaning. What I am looking for is not BeautifulSoup or a RegExp but rather some clever ideas or algorithms on how to interpret the HTML source. What do I do to find out what part of the page constitutes a single result item? How do I filter the markup noise to extract the important bits? What would you do? Pointers to fields of research covering what I try to to are aly greatly appreciated. Thanks, Simon

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• Query to return internal details about stored function in SQL Server database

  - by Anthony

  I have been given access to a SQL Server database that is currently used by 3rd party app. As such, I don't have any documentation on how that application stores the data or how it retrieves it. I can figure a few things out based on the names of various tables and the parameters that the user-defined functions takes and returns, but I'm still getting errors at every other turn. I was thinking that it would be really helpful if I could see what the stored functions were doing with the parameters given to return the output. Right now all I've been able to figure out is how to query for the input parameters and the output columns. Is there any built-in information_schema table that will expose what the function is doing between input and output?

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• Hibernate can't load Custom SQL collection

  - by Geln Yang

  Hi, There is a table Item like, code,name 01,parent1 02,parent2 0101,child11 0102,child12 0201,child21 0202,child22 Create a java object and hbm xml to map the table.The Item.parent is a Item whose code is equal to the first two characters of its code : class Item{ String code; String name; Item parent; List<Item> children; .... setter/getter.... } <hibernate-mapping> <class name="Item" table="Item"> <id name="code" length="4" type="string"> <generator class="assigned" /> </id> <property name="name" column="name" length="50" not-null="true" /> <many-to-one name="parent" class="Item" not-found="ignore"> <formula> <![CDATA[ (select i.code,r.name from Item i where (case length(code) when 4 then i.code=SUBSTRING(code,1,2) else false end)) ]]> </formula> </many-to-one> <bag name="children"></bag> </class> </hibernate-mapping> I try to use formula to define the many-to-one relationship,but it doesn't work!Is there something wrong?Or is there other method? Thanks! ps,I use mysql database. add 2010/05/23 Pascal's answer is right,but the "false" value must be replaced with other expression,like "1=2".Because the "false" value would be considered to be a column of the table. select i.code from Item i where ( case length(code) when 4 then i.code=SUBSTRING(code,1,2) else 1=2 end) And I have another question about the children "bag" mapping.There isn't formula configuration option for "bag",but we can use "loader" to load a sql-query.I configure the "bag" as following.But it get a list whose size is 0.What's wrong with it? <class> ... ... <bag name="children"> <key /> <one-to-many class="Item"></one-to-many> <loader query-ref="getChildren"></loader> </bag> </class> <sql-query name="getChildren"> <load-collection alias="r" role="Item.children" /> <![CDATA[(select {r.*} from Item r join Item o where o.code=:code and ( case length(o.code) when 2 then (length(r.code)=4 and SUBSTRING(r.code,1,2)=o.code) else 1=2 end ))]]> </sql-query>

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• Representing geographical points/polygons in Python/Django

  - by Cornflake

  I'm building a website in Django, and I want one of my datatypes to be a geographical polygon. I want to mark points on a map (say, in Google Maps) and then store the resulting polygon in the database. Is there any way to do it that will save me the work of typing all the longitudes and latitudes manually? I guess I'm looking both for a geographical library for Python, and for a special website that will let me mark points on the map and save them in a standard format. Thanks!

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• Find Tables in PDF's

  - by nWorx

  Hello, Are there any tools or tricks how to automatically extract tables from pdfs. Are there any C# libraries that could do that? Or do you maybe know other methods how this could be handled? Thank you very much

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• MS SQL : Can you help me with this query?

  - by rlb.usa

  I want to run a diagnostic report on our MS SQL 2008 database server. I am looping through all of the databases, and then for each database, I want to look at each table. But, when I go to look at each table (with tbl_cursor), it always picks up the tables in the database 'master'. I think it's because of my tbl_cursor selection : SELECT table_name FROM information_schema.tables WHERE table_type = 'base table' How do I fix this? Here's the entire code: SET NOCOUNT ON DECLARE @table_count INT DECLARE @db_cursor VARCHAR(100) DECLARE database_cursor CURSOR FOR SELECT name FROM sys.databases where name<>N'master' OPEN database_cursor FETCH NEXT FROM database_cursor INTO @db_cursor WHILE @@Fetch_status = 0 BEGIN PRINT @db_cursor SET @table_count = 0 DECLARE @table_cursor VARCHAR(100) DECLARE tbl_cursor CURSOR FOR SELECT table_name FROM information_schema.tables WHERE table_type = 'base table' OPEN tbl_cursor FETCH NEXT FROM tbl_cursor INTO @table_cursor WHILE @@Fetch_status = 0 BEGIN DECLARE @table_cmd NVARCHAR(255) SET @table_cmd = N'IF NOT EXISTS( SELECT TOP(1) * FROM ' + @table_cursor + ') PRINT N'' Table ''''' + @table_cursor + ''''' is empty'' ' --PRINT @table_cmd --debug EXEC sp_executesql @table_cmd SET @table_count = @table_count + 1 FETCH NEXT FROM tbl_cursor INTO @table_cursor END CLOSE tbl_cursor DEALLOCATE tbl_cursor PRINT @db_cursor + N' Total Tables : ' + CAST( @table_count as varchar(2) ) PRINT N'' -- print another blank line SET @table_count = 0 FETCH NEXT FROM database_cursor INTO @db_cursor END CLOSE database_cursor DEALLOCATE database_cursor SET NOCOUNT OFF

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• how to get geographical location from co-ordinates using jde 4.5

  - by vivekbirdi

  Hi, How can I get the geographical location (Address) from the co-ordinates in Blackberry jde 4.5. Thanks and regards, Vivek Birdi.

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• How to get database table header information into an CSV File.

  - by Rachel

  I am trying to connect to the database and get current state of a table and update that information into csv file, with below mentioned piece of code, am able to get data information into csv file but am not able to get header information from database table into csv file. So my questions is How can I get Database Table Header information into an CSV File ? $config['database'] = 'sakila'; $config['host'] = 'localhost'; $config['username'] = 'root'; $config['password'] = ''; $d = new PDO('mysql:dbname='.$config['database'].';host='.$config['host'], $config['username'], $config['password']); $query = "SELECT * FROM actor"; $stmt = $d->prepare($query); // Execute the statement $stmt->execute(); var_dump($stmt->fetch(PDO::FETCH_ASSOC)); $data = fopen('file.csv', 'w'); while ($row = $stmt->fetch(PDO::FETCH_ASSOC)) { echo "Hi"; // Export every row to a file fputcsv($data, $row); } Header information meaning: Vehicle Build Model car 2009 Toyota jeep 2007 Mahindra So header information for this would be Vehicle Build Model Any guidance would be highly appreciated.

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• Keeping track of user feedback during Beta Field Testing of an embedded product?

  - by Jason

  Hello. My company is deploying an embedded software/hardware product. We have beta testers lined up who will test the product in the field. We would like a system of keeping track of the feedback we receive from these users. Perhaps some sort of ticketing system? I've looked at Zendesk as a possibility. Thoughts? Thanks, Jason

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• Ngram IDF smoothing

  - by adi92

  I am trying to use IDF scores to find interesting phrases in my pretty huge corpus of documents. I basically need something like Amazon's Statistically Improbable Phrases, i.e. phrases that distinguish a document from all the others The problem that I am running into is that some (3,4)-grams in my data which have super-high idf actually consist of component unigrams and bigrams which have really low idf.. For example, "you've never tried" has a very high idf, while each of the component unigrams have very low idf.. I need to come up with a function that can take in document frequencies of an n-gram and all its component (n-k)-grams and return a more meaningful measure of how much this phrase will distinguish the parent document from the rest. If I were dealing with probabilities, I would try interpolation or backoff models.. I am not sure what assumptions/intuitions those models leverage to perform well, and so how well they would do for IDF scores. Anybody has any better ideas?

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