One email user keeps disconnecting from our exchange server
- by Funky Si
I have one user who keeps reporting that Outlook keeps disconnecting from our email server. All other users are fine.
Our email server is running Exchange 2010 and the client is running Outlook 2003. The disconnection only lasts a moment.
I have checked for logs on the client and Exchange server and can not see any reason for the disconnect, On the Client I get EventId 26 telling me Outlook has disconnected and reconnected but no reason why.
Can anyone give me some suggestions of things to try and track down where the problem could be?
--Update--
I have found the following log file C:\Program Files\Microsoft\Exchange Server\V14\Logging\RPC Client Access which suggests that it is a problem with RPC sessions.
Excerpt is below
2013-01-31T15:21:24.015Z,6413,15,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,,0,00:00:00,"BS=Conn:24,HangingConn:0,AD:$null/$null/0%,CAS:$null/$null/2%,AB:$null/$null/0%,RPC:$null/$null/1%,FC:$null/0,Policy:ClientThrottlingPolicy2,Norm[Resources:(Mdb)Mailbox Database 0765959540(Health:-1%,HistLoad:0),(Mdb)Public Folder Database 1945427388(Health:-1%,HistLoad:0),];GC:6/1/0;",
2013-01-31T15:21:24.015Z,6413,16,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,PublicLogoff,0,00:00:00,LogonId: 1,
2013-01-31T15:21:24.015Z,6413,16,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,,,00:00:00,"BS=Conn:24,HangingConn:0,AD:$null/$null/0%,CAS:$null/$null/2%,AB:$null/$null/0%,RPC:$null/$null/1%,FC:$null/0,Policy:ClientThrottlingPolicy2,Norm[Resources:(Mdb)Mailbox Database 0765959540(Health:-1%,HistLoad:0),(Mdb)Public Folder Database 1945427388(Health:-1%,HistLoad:0),];GC:6/1/0;",
2013-01-31T15:21:24.015Z,6417,5,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,OwnerLogoff,0,00:00:00,LogonId: 0,
2013-01-31T15:21:24.015Z,6417,5,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,,0x6BA (rpc::Exception),00:02:54.7668000,Budget Highs [AD = 0][CAS = 3][RPC = 1] Session Throttled Count = 0; SessionDropped,"RpcEndPoint: [ServerUnavailableException] Connection must be re-established - [SessionDeadException] Connection doesn't have any open logons, but has client activity. This may be masking synchronization stalls. Dropping a connection."
2013-01-31T15:21:24.015Z,6420,7,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,DelegateLogoff,0,00:00:00,LogonId: 0,
2013-01-31T15:21:24.031Z,6420,7,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,,,00:00:00.0156000,Budget Highs [AD = 0][CAS = 3][RPC = 1] Session Throttled Count = 0,
2013-01-31T15:21:24.031Z,6420,7,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,Disconnect,0,00:02:54.2364000,,
2013-01-31T15:21:24.031Z,6419,5,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,OwnerLogoff,0,00:00:00,LogonId: 0,
2013-01-31T15:21:24.031Z,6419,5,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,,,00:00:00,Budget Highs [AD = 0][CAS = 3][RPC = 1] Session Throttled Count = 0,
2013-01-31T15:21:24.031Z,6419,5,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,Disconnect,0,00:02:54.4392000,,
2013-01-31T15:21:24.031Z,6416,7,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,DelegateLogoff,0,00:00:00,LogonId: 0,
2013-01-31T15:21:24.031Z,6416,7,/o=EUROSAFEUK/ou=first administrative group/cn=Recipients/cn=andy,,OUTLOOK.EXE,11.0.8303.0,Classic,,,ncacn_ip_tcp,,,,00:00:00,Budget Highs [AD = 0][CAS = 3][RPC = 1] Session Throttled Count = 0,
Can anyone help point me in the right direction for a solution?
