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• PPTP VPN Server issue : server = centOS & client = windows 7

  - by jmassic

  I have a CentOS server configured as a PPTP VPN Server. The client is a Windows 7 with "Use default gateway on remote network" in advanced TCP/IPv4 properties enable. He can connect to CentOS without any problem and can access to: The Box of his ISP (http://192.168.1.254/) The CentOS server The website which is hosted by the server (through http://) But he canNOT access any other web service (google.com or 74.125.230.224) I am a beginner with web servers so I do not know what can cause this problem. Note 0 : The Windows 7 user must be able to access the whole internet through the CentOS PPTP proxy. Note 1 : With "Use default gateway on remote network" in advanced TCP/IPv4 UNCHECKED it is the same problem Note 2 : With "Use default gateway on remote network" in advanced TCP/IPv4 UNCHECKED AND "disable class based route addition" CHECKED the Win 7 can access google but with the ISP IP (no use of the VPN...) See Screenshot Note 3 : I have made a echo 1 > /proc/sys/net/ipv4/ip_forward and a iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE

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• A training world nugget for being taught by the best

  - by Testas

  June represents an exciting time for the SQL Server community with events all over the country in the next few months and there is plenty of knowledge to be gained from willing speakers enthusiastically sharing their knowledge. Furthermore, Paul Randall and Kimberley Trip will be conducting their highly recommended immersion events at London Heathrow in June.There are other big names within SQL Server that will be teaching this year. The company I used to work for, QA, has excellent trainers teaching SQL Server who I would always recommend. Occasionally a big name speaker will be take a course, unknowingly to the community. Solid Quality Mentors is such a company where their staff will teach at QA offices from time to time. And I know from conversation with Itzik Ben-Gan that he will be teaching Advanced TSQL within QA offices in London during the week of Oct 3-7. A link to the course details can be found here.http://www.qa.com/training-courses/technical-it-training/microsoft/microsoft-sql-server/microsoft-sql-server-2008-and-r2/advanced-t-sql-querying,-programming-and-tuning-for-sql-server-2005--2008So if you want to be taught by the best experts, consider checking www.QA.com for their advanced SQL courses, you could find yourself being taught by the best in the business in their field.Chris  

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• Book Review: &ldquo;Inside Microsoft SQL Server 2008: T-SQL Querying&rdquo; by Itzik Ben-Gan et al

  - by Sam Abraham

  In the past few weeks, I have been reading “Inside Microsoft SQL Server 2008: T-SQL Querying” by Itzik Ben-Gan et al. In the next few lines, I will be providing a quick book review having finished reading this valuable resource on SQL Server 2008. In this book, the authors have targeted most of the common as well as advanced T-SQL Querying scenarios that one would use for development on a SQL Server database. Book content covered sufficient theory and practice to empower its readers to systematically write better performance-tuned queries. Chapter one introduced a quick refresher of the basics of query processing. Chapters 2 and 3 followed with a thorough coverage of applicable relational algebra concepts which set a good stage for chapter 4 to dive deep into query tuning. Chapter 4 has been my favorite chapter of the book as it provided nice illustrations of the internals of indexes, waits, statistics and query plans. I particularly appreciated the thorough explanation of execution plans which helped clarify some areas I may have not paid particular attention to in the past. The book continues to focus on SQL operators tackling a few in each chapter and covering their internal workings and the best practices to follow when used. Figures and illustrations have been particularly helpful in grasping advanced concepts covered therein. In conclusion, Inside Microsoft SQL Server 2008: T-SQL Querying provided me with 750+ pages of focused, advanced and practical knowledge that has added a few tips and tricks to my arsenal of query tuning strategies. Many thanks to the O’Reilly User Group Program and its support of our West Palm Beach Developers’ Group. --Sam Abraham

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• TDE Tablespace Encryption 11.2.0.1 Certified with EBS 12

  - by Steven Chan

  Oracle Advanced Security is an optional licenced Oracle 11g Database add-on.  Oracle Advanced Security Transparent Data Encryption (TDE) offers two different features:  column encryption and tablespace encryption.  11.2.0.1 TDE Column encryption was certified with E-Business Suite 12 as part of our overall 11.2.0.1 database certification.  As of today, 11.2.0.1 TDE Tablespace encryption is now certified with Oracle E-Business Suite Release 12. What is Transparent Data Encryption (TDE) ? Oracle Advanced Security Transparent Data Encryption (TDE) allows you to protect data at rest. TDE helps address privacy and PCI requirements by encrypting personally identifiable information (PII) such as Social Security numbers and credit card numbers. TDE is completely transparent to existing applications with no triggers, views or other application changes required. Data is transparently encrypted when written to disk and transparently decrypted after an application user has successfully authenticated and passed all authorization checks. Authorization checks include verifying the user has the necessary select and update privileges on the application table and checking Database Vault, Label Security and Virtual Private Database enforcement policies.

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• NRF Online Merchandising Workshop: Where Online Retailers Are Focusing for Holiday and Beyond

  - by Rose Spicer-Oracle

  0 0 1 1204 6863 Oracle Corporation 57 16 8051 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Last month we attended the NRF Online Merchandising Workshop in LA, and it was a great opportunity to catch up with our customers, meet new retailers, and hear some great presentations from VF Corporation, Zazzle, Julep Beauty, Backcountry, eBags and more. The one-on-one conversations with Merchants and the keynote presentations carry the same themes across companies of all sizes and across verticals. With only 125 days left (and counting) until Black Friday, these conversations provided some great insight in to what’s top of mind for retailers during the most stressful time of their year, and a sneak peek in to what they will deliver this holiday season.  Some of the most popular topics were: When to start promoting for holiday: seems like a funny conversation to have in July, but a number of retailers said they already had their holiday shopping gift guides live on their site, and it was attracting a significant portion of their onsite traffic. When it comes to timing, most retailers were questioning when to begin their holiday promotions -- carefully balancing when to release pricing and specials, and knowing that customers are holding out for last-minute deals and price drops. Many retailers noted the frustrations around transparent pricing by Amazon and a few other mega-retailers last year, publishing their “lowest prices of the season” as early as October – ensuring shoppers that those prices were the best they could get all season long. Many retailers felt their hands were forced to drop prices. Others kept their set pricing with negative customer reaction, causing some to miss their holiday goals. The pressure is on, and most retailers identified November 1 as their target start date for the holiday promotions blitz. Some are even waiting for the big guys to release their “lowest prices of the season” guides and will then follow suit.      Attribution is tough – and a huge focus: understanding the path to conversion is a tough nut to crack, especially in the new omnichannel world where consumers use multiple touchpoints to make a single purchase, and internal management wants to know hard data. This has lead many retailers to invest in attribution; carefully tracking their online marketing efforts to determine what gets “credit” for the sale, instead of giving credit to the “last click.” Retailers noted that it is very difficult to determine the numbers when online and offline worlds collide – like when a shopper uses digital channels for research and then makes a purchase in a store. As one of the presenters from The North Face mentioned in her keynote, a key to enabling better customer service and satisfaction when it comes to converged online and offline sales is training the in-store staff, and creating a culture where it eventually “doesn’t matter what group gets the credit” if they all add to the sale. No doubt, the area of attribution will be a big area of retail investment in the coming years.      How to plan for the converged world: planning to ensure inventory gets where it needs to be was another concern. In conversations with retailers, we advised them to analyze customer patterns: where shoppers purchase items, where the items were sourced from and even where items are returned. This analysis is very valuable in determining inventory plans. From there, retailers can more accurately plan and allocate inventory to support both the online and offline customer behavior. As we head into the holiday season, the need for accurate enterprise-wide inventory visibility, and providing that information to associates, is even more critical to the brand-wide customer experience.       Improving the search / navigation / usability of the site(s): Aside from some of the big ideas and standard holiday pricing pressure, most conversations we had centered around continuing to improve the basics of the site. Reinvesting in search and navigation came up time and time again (FitForCommerce blogged about what a big topic it was at the event as well). Obviously getting shoppers on their path quickly and allowing them to find what they need fast is critical, but it was definitely interesting to hear just how much effort is still going in to honing the search and navigation experience. Adding new elements to search and navigation like typeahed, inventive navigation refinements, and new navigation categories like gift guides, specialized boutiques and flash sales were top of mind, in addition to searchandising and making search-driven product recommendations. (Oracle can help!)       Reducing cart abandonment: always a hot topic that is top of mind for every online retailer. Getting shoppers to the cart is often less then half the battle; getting them to click “buy” and complete the transaction is much more difficult. While retailers carefully study the checkout process and where shoppers tend to bounce, they know that how they design their checkout page is critical. We’re all online shoppers in our personal lives and we know how frustrating it can be when total prices are not transparent (i.e. shipping, processing, taxes is not included until the very last possible screen before clicking that buy button). Online retailers are struggling with where in the checkout process to surface the total price to be charged to reduce cart abandonment, while not showing the total figure too early in the process that it keeps shoppers from getting to checkout altogether. Recent research shows that providing total pricing prior to the checkout process dramatically reduces cart abandonment – as it serves as a filter to those shopping within a specific price band. Much of the cart abandonment discussion leads us to…       The free shipping / free returns question: it’s no secret that because of Amazon and programs like Prime, consumers expect free shipping, much to the chagrin of the smaller retailer. The reality is that if you’re not a mega-retailer, shipping is an expensive part of doing business that doesn’t allow most retailers to keep their prices low and offer free shipping. This has many retailers venturing out on the “free returns” path, especially in apparel. A number of retailers we spoke with are testing a flat rate shipping fee with free returns to see if they can crack the price threshold where shoppers are willing to pay for shipping with an added service. But, free shipping remains king.      Social ads and retargeting: they are working, but do they turn off consumers? That’s the big question. Every retailer we spoke with during a roundtable on the topic said that social ads and retargeting (where that pair of boots you’re been eyeing on a site magically follows you around the Internet) work and are meeting campaign goals. The larger question many retailers are asking is if this type of tactic is turning off a large number of shoppers, even if these campaigns are meeting their early goals. Retailers also mentioned that Facebook ads are working very well for them, especially when it comes to new customer acquisition, serving as a complimentary a channel to SEO when it comes to engaging new customers. While there are always new things to experiment with in retail, standard challenges are top of mind as retailers scramble to get ready for holiday. It will undoubtedly be another record-breaking online shopping season, but as retailers get more and more advanced with each Black Friday, expect some exciting things. This excitement needs to be backed by sound solutions and optimized operations. Then again, consumers are expecting more than ever, so I don’t doubt that retailers are already thinking about the possibilities of holiday 2015… and beyond. Customers who read this article, also found value in the following stories: Personalization for Retail: http://blogs.oracle.com/retail/entry/personalization_for_retailShop Direct User Experience Focus Drives Sales:https://blogs.oracle.com/retail/entry/shop_direct_user_experience_focusMaking Waves: Australian Online Retailer SurfStitch: https://blogs.oracle.com/oracleretail/entry/surf_stitchWhat’s new in Oracle Commerce v11.1 for RetailWhat the Content+Commerce Equation is Missing

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• Oracle is a Leader again in Gartner’s Magic Quadrant for E-commerce

  - by David Dorf

  Although e-commerce represents only 10% of the typical brick-and-mortar retailer’s sales, that percentage continues to climb.  So it’s no wonder that many retailers are considering the purchase of new e-commerce platforms to provide a commerce experience that keeps customers coming back.  And once again, Oracle and IBM lead the pack, identified as leaders in Gartner’s 2013 Magic Quadrant for E-Commerce along with hybris.  Many retailers are realizing the need to support Commerce Anywhere, allowing customers to interact with brands on their own terms.  Gartner reinforces this trend saying, “E-commerce is moving beyond just an online selling channel to integrated platforms delivering a unified customer experience. Traditionally, most organizations have been investing in the online channels with the objective of driving additional sales. However, customers increasingly are expecting a seamless buying experience across all channels, and e-commerce is a critical part of this evolution since it is a point where other channels are integrating to synchronize the customer experience across channels." Oracle saw this trend coming and acquired ATG, FatWire, and Endeca, all leaders in their respective markets, starting back in 2010.  The assets have been combined as Oracle Commerce and represent a comprehensive solution for retailers to sell via the Web while offering the best customer experience possible.  Retailers like JCPenney, American Apparel, and Kohl’s have recently licensed Oracle Commerce as part of their transformations. In the next two years we’ll begin to see more separation between the retailers that have a Commerce Anywhere strategy, and those that continue to flail with separate channels.  Integrating online and offline commerce, along with mobile and social aspects are becoming crucial to success in the industry.

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• Keyboard locking up in Visual Studio 2010

  - by Jim Wang

  One of the initiatives I’m involved with on the ASP.NET and Visual Studio teams is the Tactical Test Team (TTT), which is a group of testers who dedicate a portion of their time to roaming around and testing different parts of the product.  What this generally translates to is a day and a bit a week helping out with areas of the product that have been flagged as risky, or tackling problems that span both ASP.NET and Visual Studio.  There is also a separate component of this effort outside of TTT which is to help with customer scenarios and design. I enjoy being on TTT because it allows me the opportunity to look at the entire product and gain expertise in a wide range of areas.  This week, I’m looking at Visual Studio 2010 performance problems, and this gem with the keyboard in Visual Studio locking up ended up catching my attention. First of all, here’s a link to one of the many Connect bugs describing the problem: Microsoft Connect I like this problem because it really highlights the challenges of reproducing customer bugs.  There aren’t any clear steps provided here, and I don’t know a lot about your environment: not just the basics like our OS version, but also what third party plug-ins or antivirus software you might be running that might contribute to the problem.  In this case, my gut tells me that there is more than one bug here, just by the sheer volume of reports.  Here’s another thread where users talk about it: Microsoft Connect The volume and different configurations are staggering.  From a customer perspective, this is a very clear cut case of basic functionality not working in the product, but from our perspective, it’s hard to find something reproducible: even customers don’t quite agree on what causes the problem (installing ReSharper seems to cause a problem…or does it?). So this then, is the start of a QA investigation. If anybody has isolated repro steps (just comment on this post) that they can provide this will immensely help us nail down the issue(s), but I’ll be doing a multi-part series on my progress and methodologies as I look into the problem.

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• Get Ready to Meet Oracle GoldenGate 11gR2 at OpenWorld

  - by Irem Radzik

    Oracle GoldenGate 11g Release 2 could not come at a better time. At Oracle OpenWorld 2012 we have a great set of sessions and demos for Oracle GoldenGate users: deep dives into the new features of Oracle GoldenGate 11gR2, as well as great customer presentations from Comcast, Bank of America, Turk Telekom, Ticketmaster, St. Jude Medical Center, and more. Here are 3 must-attend sessions for GoldenGate users and for those who want to get to know GoldenGate’s capabilities: Real-World Zero-Downtime Operations with Oracle GoldenGate: Customer Panel Oct 1st 1:45 PM Moscone West – 3005 Oracle GoldenGate 11g Release 2 New Features Oct 1st 3:15 PM Moscone West – 3005 Real-World Operational Reporting with Oracle GoldenGate: Customer Panel Oct 2nd 11:45 AM Moscone West - 3005 For a full list of GoldenGate and data integration sessions, please check out our Focus-On for Data Integration. Similar to last year, Hands-on-Labs will be available for those who want to experience the power of GoldenGate first hand. One of these instructor-led sessions provides “Deep Dive into Oracle GoldenGate” will be held on Thursday Oct 4th 11:15am at Marriott Marquis - Salon ½. I expect the spots will fill out fast in this session. Oracle GoldenGate Demos will be running Monday through Wednesday in Moscone South in both Oracle Database and Oracle Fusion Middleware sections of the Oracle demo grounds. We will be showcasing: Monitoring Oracle GoldenGate for End-to-End Visibility Oracle GoldenGate 11gR2 New Features Oracle GoldenGate 11gR2: Real-Time, Transactional Database Replication Oracle GoldenGate Veridata Oracle Maximum Availability Architecture If you are not able to attend OpenWorld, you should not miss this week’s live webcast introducing Oracle GoldenGate 11g Release 2. On Wednesday the webcast will present the new features of GoldenGate and attendees will have a long, live Q&A panel session with the PM team.  I also recommend checking out the resources for GoldenGate to download new white papers. The whole team is looking forward to sharing with you the latest and greatest features of GoldenGate at the launch webcast and at OpenWorld.

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• You Need BRM When You have EBS – and Even When You Don’t!

  - by bwalstra

  Here is a list of criteria to test your business-systems (Oracle E-Business Suite, EBS) or otherwise to support your lines of digital business - if you score low, you need Oracle Billing and Revenue Management (BRM). Functions Scalability High Availability (99.999%) Performance Extensibility (e.g. APIs, Tools) Upgradability Maintenance Security Standards Compliance Regulatory Compliance (e.g. SOX) User Experience Implementation Complexity Features Customer Management Real-Time Service Authorization Pricing/Promotions Flexibility Subscriptions Usage Rating and Pricing Real-Time Balance Mgmt. Non-Currency Resources Billing & Invoicing A/R & G/L Payments & Collections Revenue Assurance Integration with Key Enterprise Applications Reporting Business Intelligence Order & Service Mgmt (OSM) Siebel CRM E-Business Suite On-/Off-line Mediation Payment Processing Taxation Royalties & Settlements Operations Management Disaster Recovery Overall Evaluation Implementation Configuration Extensibility Maintenance Upgradability Functional Richness Feature Richness Usability OOB Integrations Operations Management Leveraging Oracle Technology Overall Fit for Purpose You need Oracle BRM: Built for high-volume transaction processing Monetizes any service or event based on any metric Supports high-volume usage rating, pricing and promotions Provides real-time charging, service authorization and balance management Supports any account structure (e.g. corporate hierarchies etc.) Scales from low volumes to extremely high volumes of transactions (e.g. billions of trxn per hour) Exposes every single function via APIs (e.g. Java, C/C++, PERL, COM, Web Services, JCA) Immediate Business Benefits of BRM: Improved business agility and performance Supports the flexibility, innovation, and customer-centricity required for current and future business models Faster time to market for new products and services Supports 360 view of the customer in real-time – products can be launched to targeted customers at a record-breaking pace Streamlined deployment and operation Productized integrations, standards-based APIs, and OOB enablement lower deployment and maintenance costs Extensible and scalable solution Minimizes risk – initial phase deployed rapidly; solution extended and scaled seamlessly per business requirements Key Considerations Productized integration with key Oracle applications Lower integration risks and cost Efficient order-to-cash process Engineered solution – certification on Exa platform Exadata tested at PayPal in the re-platforming project Optimal performance of Oracle assets on Oracle hardware Productized solution in Rapid Offer Design and Order Delivery Fast offer design and implementation Significantly shorter order cycle time Productized integration with Oracle Enterprise Manager Visibility to system operability for optimal up time

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• Oracle Policy Automation at OpenWorld 2012

  - by jeffrey.waterman

  Oracle Policy Automation (OPA)atOpenWorld 2012 Oracle Policy Automation (OPA), the breakthrough policy automation platform, enables organizations to deliver: Consistent policy-based decision making throughout the organization across all channels Agile response to policy changes and analysis Transparency and auditability This year there will be: 8 sessions – combination of customer panels & product strategy sessions Standalone OPA DEMOpod – Moscone Center WEST, W044 Key highlights Hear Davin Fifield discuss the Product Roadmap for OPA (including OPA + RightNow) he will also be joined by Sean Haynes from Stewart Title who will share the success they are having with OPA. OPA Public Sector Customer Panel - This year the OPA panel consists of some of OPA’s most successful & largest customers, speakers include: Department Works & Pension (UK) Toll – Department of Defence (AU) Municipality of Sao Paulo (Brazil) SCHEDULE HIGHLIGHTS Monday October 1, 2012 SESSION ID TIME TITLE LOCATION CON9655 12:15 pm  1:15 pm PST (Pacific Standard Time) Oracle Policy Automation Roadmap: Supercharging the Customer Experience Davin Fifield, VP OPA Development, OracleSean Haynes, VP Stewart Title Westin San Francisco - Metropolitan I CON9700 12:15 m – 1:15 pm PST (Pacific Standard Time) Siebel CRM Overview, Strategy, and RoadmapGeorge Jacob - Group Vice President, CRM Applications / XML, OracleUma Welingkar - Director, Product Management, Oracle Moscone West - 2009 Wednesday October 3, 2012 SESSION ID TIME TITLE LOCATION CON8840 5.00pm – 6.00pm PST (Pacific Standard Time) Achieving Agility Through Closed-Loop Policy AutomationCustomer PanelFacilitator – Surend Dayal, Oracle Dept. Works & Pension (UK) – Haydn Leary Municipality of Sao Paulo (Brazil) - Luiz Cesar Michielin Kiel Toll (AU) – Nigel Maloney   Westin San Francisco - Franciscan I CON8952 5.00pm – 6.00pm PST (Pacific Standard Time) BPM: An Extension Strategy for Enterprise ApplicationsHarish Gaur -  OracleSrikant Subramaniam - Oracle Moscone West - 3003 Thursday October 4, 2012 SESSION ID TIME TITLE LOCATION CON11515 2:15 pm – 3:15 pm PST (Pacific Standard Time) Oracle Policy Automation + RightNow: Agile self-service and agent experiencesDavin Fifield, VP OPA Development, Oracle Westin San Francisco - City

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• Oracle Enterprise Manager sessions on the last day of the Oracle Open World

  - by Anand Akela

  Hope you had a very productive Oracle Open World so far . Hopefully, many of you attended the customer appreciation event yesterday night at the Treasures Islands.   We still have many enterprise manager related sessions today on Thursday, last day of Oracle Open World 2012. Download the Oracle Enterprise Manager 12c OpenWorld schedule (PDF) Oracle Enterprise Manager Cloud Control 12c (and Private Cloud) Time Title Location 11:15 AM - 12:15 PM Application Performance Matters: Oracle Real User Experience Insight Palace Hotel - Sea Cliff 11:15 AM - 12:15 PM Advanced Management of JD Edwards EnterpriseOne with Oracle Enterprise Manager InterContinental - Grand Ballroom B 11:15 AM - 12:15 PM Spark on SPARC Servers: Enterprise-Class IaaS with Oracle Enterprise Manager 12c Moscone West - 3018 11:15 AM - 12:15 PM Pinpoint Production Applications’ Performance Bottlenecks by Using JVM Diagnostics Marriott Marquis - Golden Gate C3 11:15 AM - 12:15 PM Bringing Order to the Masses: Scalable Monitoring with Oracle Enterprise Manager 12c Moscone West - 3020 12:45 PM - 1:45 PM Improving the Performance of Oracle E-Business Suite Applications: Tips from a DBA’s Diary Moscone West - 2018 12:45 PM - 1:45 PM Advanced Management of Oracle PeopleSoft with Oracle Enterprise Manager Moscone West - 3009 12:45 PM - 1:45 PM Managing Sun Servers and Oracle Engineered Systems with Oracle Enterprise Manager Moscone West - 2000 12:45 PM - 1:45 PM Strategies for Configuring Oracle Enterprise Manager 12c in a Secure IT Environment Moscone West - 3018 12:45 PM - 1:45 PM Using Oracle Enterprise Manager 12c to Control Operational Costs Moscone South - 308 2:15 PM - 3:15 PM My Oracle Support: The Proactive 24/7 Assistant for Your Oracle Installations Moscone West - 3018 2:15 PM - 3:15 PM Functional and Load Testing Tips and Techniques for Advanced Testers Moscone South - 307 2:15 PM - 3:15 PM Oracle Enterprise Manager Deployment Best Practices Moscone South - 104 Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter

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• UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

  - by Emily Chorba

  Originally developed to support Oracle's acquisition strategy, the Oracle Unified Method (OUM) defines a common implementation language across all of Oracle's products and technologies. OUM is a flexible, scalable, and evolving body of knowledge that combines existing best practices and field experience with an industry standard framework that includes the latest thinking around agile implementation and cloud computing.    Strong, proven methods are essential to ensuring successful enterprise IT projects both within Oracle and for our customers and partners. OUM provides a collection of repeatable processes that are the basis for agile implementations of Oracle enterprise business solutions. OUM also provides a structure for tracking progress and managing cost and risks. OUM is applicable to any size or type of IT project. While OUM is a plan-based method—including overview material, task and artifact descriptions, and templates—the method is intended to be tailored to support the appropriate level of ceremony (or agility) required for each project. Guidance is provided for identifying the minimum subset of tasks, tailoring the approach, executing iterative and incremental planning, and applying agile techniques, including support for managing projects using Scrum. Supplemental guidance provides specific support for Oracle products, such as UPK. OUM is available to Oracle employees, partners, and customers. Internal Use at Oracle: Employees can download OUM from MyDesktop. OUM Partner Program: OUM is available free of charge to Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold partners as a benefit of membership. These partners may download OUM from the Oracle Unified Method Knowledge Zone on OPN. OUM Customer Program: The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for a services engagement of two weeks or longer. Customers who have a signed contract with Oracle and meet the engagement qualification criteria as published on Customer tab of the OUM Website, are permitted to download the current release of OUM for their perpetual use. They may obtain subsequent releases published during a renewable, three-year access period To learn more about OUM, visit OUM Blog OUM on LinkedIn OUM on Twitter Emily Chorba, Principle Product Manager, Oracle User Productivity Kit

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• Oracle Linux / Symantec Partnership

  - by Ted Davis

  Fred Astaire and Ginger Rogers sang the now famous lyrics:  “You like to-may-toes and I like to-mah-toes”. In the tech world, is it Semantic or is it Symantec? Ah, well, we know it’s the latter. Actually, who doesn’t know or hasn’t heard of Symantec in the tech world? Symantec is thoroughly engrained in Enterprise customer infrastructure from their Storage Foundation Suite to their Anti-Virus products. It would be hard to find anyone who doesn’t use their software. Likewise, Oracle Linux is thoroughly engrained in Enterprise infrastructure – so our paths cross quite a bit. This is why the Oracle Linux  engineering team works with Symantec to make sure their applications and agents are supported on Oracle Linux. We also want to make sure the Oracle Linux / Symantec customer experience is trouble free so customer work continues at the same blistering pace. Here are a few Symantec applications that are supported on Oracle Linux: Storage Foundation Netbackup Enterprise Server Symantec Antivirus For Linux Veritas Cluster Server Backup Exec Agent for Linux So, while Fred and Ginger may disagree on how to spell tomato, for our software customers, the Oracle / Symantec partnership works together so our joint customers experience and hear the sweet song of success.

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• Lost in Translation

  - by antony.reynolds

  Using the Correct Character Set for the SOA Suite Database A couple of years ago I spent a wonderful week in Tel Aviv helping with the first Oracle BAM implementation in Israel.  Although everyone I interacted spoke better English than I did, the screens and data for the implementation were all in Hebrew, meaning the Hebrew alphabet.  Over the week I learnt to recognize a few Hebrew words, enough to enable me to test what we were doing.  So I knew SOA Suite worked OK with non-English and non-Latin character sets so I was suspicious recently when a customer was having data corruption of non-Latin characters.  On investigation it turned out that the data received correctly in the SOA Suite, but then it was corrupted after being stored in the database. A little investigation revealed that the customer was using the default database character set, which is “WE8ISO8859P1” which, as the name suggests only supports West European 8-bit characters.  What was happening was that when the customer had installed his SOA repository he had ignored the message that his database was not using AL32UTF as the character. After changing the character set on his database he no longer saw the corruption of non-English character data. So the moral of this story is Always install the SOA Repository in to an AL32UTF8 Database This is true for both SOA Suite 10g and 11g.  Ignore it at your peril, because you never know when you will need to support Hebrew, or Japanese or another multi-byte character set.

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• The Next RAC, ASM and Linux Forum. May 4, 2010 Beit HP Raanana

  - by alejandro.vargas

  The next RAC, ASM and Linux forum will take place next week, you are still on time to register : Israel Oracle Users Group RAC,ASM and Linux Forum This time we will have a panel formed by Principal Oracle Advanced Customer Services Engineers and RAC experts Galit Elad and Nickita Chernovski and Senior Oracle Advanced Customer Services Engineers and RAC experts Roy Burstein and Dorit Noga. They will address the subject: 5 years of experience with RAC at Israeli Customers, lessons learned. It is a wonderful opportunity to meet with the people that is present at most major implementations and helped to solve all major issues along the last years. In addition we will have 2 most interesting Customer Presentations: Visa Cal DBA Team Leader Harel Safra will tell about their experience with scalability using standard Linux Servers for their mission critical data warehouse. Bank Discount Infrastructure DBA Uril Levin, who is in charge of the Bank Backup and Recovery Project, will speak about their Corporate Backup Solution using RMAN; that includes an end to end solution for VLDBS and mission critical databases. One of the most interesting RMAN implementations in Israel. This time I will not be able to attend myself as I'm abroad on business, Galit Elad will greet you and will lead the meeting. I'm sure you will enjoy a very, very interesting meeting. Best Regards Alejandro

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• Why is my Internet connection randomly dropping?

  - by Jeanno

  Ever since I have installed 12.04 (clean install not an upgrade), i have been having a drop in the Internet connection. The drop in the connection can be anything from 15 seconds to about 3 mins, and then the connection comes back. This behaviour happens while I am actively browsing the Internet, or if I wake up the computer and open Firefox (sometimes I have connection and sometimes I don't) . Please note that when the internet connection is on, it is not slow (as speedtest.net results show) In the beginning, I thought it was a problem with the driver r8169 for my RTL8111/8168B Ethernet card, so I downloaded the r8168 from Realtek website, followed the detailed instructions (blacklisted r8169, changed the file to '.bsh' ...), but still the same problem persisted. So I switched to a wireless connection, and I got the same problem with internet connection dropping randomly. Any ideas? Thanks in advance Output from 'lspci -v' Code: 00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0 Capabilities: [e0] Vendor Specific Information: Len=0c <?> 00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09) (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0 I/O behind bridge: 0000e000-0000efff Memory behind bridge: f8000000-fa0fffff Prefetchable memory behind bridge: 00000000d0000000-00000000dbffffff Capabilities: [88] Subsystem: Dell Device 04a7 Capabilities: [80] Power Management version 3 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [a0] Express Root Port (Slot+), MSI 00 Capabilities: [100] Virtual Channel Capabilities: [140] Root Complex Link Kernel driver in use: pcieport Kernel modules: shpchp 00:01.1 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09) (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0 I/O behind bridge: 0000d000-0000dfff Memory behind bridge: f4000000-f60fffff Prefetchable memory behind bridge: 00000000c0000000-00000000cbffffff Capabilities: [88] Subsystem: Dell Device 04a7 Capabilities: [80] Power Management version 3 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [a0] Express Root Port (Slot+), MSI 00 Capabilities: [100] Virtual Channel Capabilities: [140] Root Complex Link Kernel driver in use: pcieport Kernel modules: shpchp 00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0, IRQ 52 Memory at f6108000 (64-bit, non-prefetchable) [size=16] Capabilities: [50] Power Management version 3 Capabilities: [8c] MSI: Enable+ Count=1/1 Maskable- 64bit+ Kernel driver in use: mei Kernel modules: mei 00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05) (prog-if 20 [EHCI]) Subsystem: Dell Device 04a7 Flags: bus master, medium devsel, latency 0, IRQ 16 Memory at f6107000 (32-bit, non-prefetchable) [size=1K] Capabilities: [50] Power Management version 2 Capabilities: [58] Debug port: BAR=1 offset=00a0 Capabilities: [98] PCI Advanced Features Kernel driver in use: ehci_hcd 00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0, IRQ 53 Memory at f6100000 (64-bit, non-prefetchable) [size=16K] Capabilities: [50] Power Management version 2 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+ Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00 Capabilities: [100] Virtual Channel Capabilities: [130] Root Complex Link Kernel driver in use: snd_hda_intel Kernel modules: snd-hda-intel 00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5) (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=03, subordinate=03, sec-latency=0 Memory behind bridge: fa400000-fa4fffff Capabilities: [40] Express Root Port (Slot+), MSI 00 Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit- Capabilities: [90] Subsystem: Dell Device 04a7 Capabilities: [a0] Power Management version 2 Kernel driver in use: pcieport Kernel modules: shpchp 00:1c.1 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 (rev b5) (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=04, subordinate=04, sec-latency=0 I/O behind bridge: 0000c000-0000cfff Prefetchable memory behind bridge: 00000000dc100000-00000000dc1fffff Capabilities: [40] Express Root Port (Slot+), MSI 00 Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit- Capabilities: [90] Subsystem: Dell Device 04a7 Capabilities: [a0] Power Management version 2 Kernel driver in use: pcieport Kernel modules: shpchp 00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5) (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=05, subordinate=05, sec-latency=0 I/O behind bridge: 0000b000-0000bfff Memory behind bridge: fa300000-fa3fffff Capabilities: [40] Express Root Port (Slot+), MSI 00 Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit- Capabilities: [90] Subsystem: Dell Device 04a7 Capabilities: [a0] Power Management version 2 Kernel driver in use: pcieport Kernel modules: shpchp 00:1c.3 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 (rev b5) (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=06, subordinate=06, sec-latency=0 I/O behind bridge: 0000a000-0000afff Memory behind bridge: fa200000-fa2fffff Capabilities: [40] Express Root Port (Slot+), MSI 00 Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit- Capabilities: [90] Subsystem: Dell Device 04a7 Capabilities: [a0] Power Management version 2 Kernel driver in use: pcieport Kernel modules: shpchp 00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05) (prog-if 20 [EHCI]) Subsystem: Dell Device 04a7 Flags: bus master, medium devsel, latency 0, IRQ 23 Memory at f6106000 (32-bit, non-prefetchable) [size=1K] Capabilities: [50] Power Management version 2 Capabilities: [58] Debug port: BAR=1 offset=00a0 Capabilities: [98] PCI Advanced Features Kernel driver in use: ehci_hcd 00:1f.0 ISA bridge: Intel Corporation P67 Express Chipset Family LPC Controller (rev 05) Subsystem: Dell Device 04a7 Flags: bus master, medium devsel, latency 0 Capabilities: [e0] Vendor Specific Information: Len=0c <?> Kernel modules: iTCO_wdt 00:1f.2 RAID bus controller: Intel Corporation 82801 SATA Controller [RAID mode] (rev 05) Subsystem: Dell Device 04a7 Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 42 I/O ports at f070 [size=8] I/O ports at f060 [size=4] I/O ports at f050 [size=8] I/O ports at f040 [size=4] I/O ports at f020 [size=32] Memory at f6105000 (32-bit, non-prefetchable) [size=2K] Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [70] Power Management version 3 Capabilities: [a8] SATA HBA v1.0 Capabilities: [b0] PCI Advanced Features Kernel driver in use: ahci 00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05) Subsystem: Dell Device 04a7 Flags: medium devsel, IRQ 5 Memory at f6104000 (64-bit, non-prefetchable) [size=256] I/O ports at f000 [size=32] Kernel modules: i2c-i801 01:00.0 VGA compatible controller: NVIDIA Corporation Device 0dc5 (rev a1) (prog-if 00 [VGA controller]) Subsystem: NVIDIA Corporation Device 085b Flags: bus master, fast devsel, latency 0, IRQ 16 Memory at f8000000 (32-bit, non-prefetchable) [size=16M] Memory at d0000000 (64-bit, prefetchable) [size=128M] Memory at d8000000 (64-bit, prefetchable) [size=32M] I/O ports at e000 [size=128] Expansion ROM at fa000000 [disabled] [size=512K] Capabilities: [60] Power Management version 3 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [78] Express Endpoint, MSI 00 Capabilities: [b4] Vendor Specific Information: Len=14 <?> Capabilities: [100] Virtual Channel Capabilities: [128] Power Budgeting <?> Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?> Kernel driver in use: nouveau Kernel modules: nouveau, nvidiafb 01:00.1 Audio device: NVIDIA Corporation GF106 High Definition Audio Controller (rev a1) Subsystem: NVIDIA Corporation Device 085b Flags: bus master, fast devsel, latency 0, IRQ 17 Memory at fa080000 (32-bit, non-prefetchable) [size=16K] Capabilities: [60] Power Management version 3 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [78] Express Endpoint, MSI 00 Kernel driver in use: snd_hda_intel Kernel modules: snd-hda-intel 02:00.0 VGA compatible controller: NVIDIA Corporation Device 0dc5 (rev a1) (prog-if 00 [VGA controller]) Subsystem: NVIDIA Corporation Device 085b Flags: bus master, fast devsel, latency 0, IRQ 17 Memory at f4000000 (32-bit, non-prefetchable) [size=32M] Memory at c0000000 (64-bit, prefetchable) [size=128M] Memory at c8000000 (64-bit, prefetchable) [size=64M] I/O ports at d000 [size=128] Expansion ROM at f6000000 [disabled] [size=512K] Capabilities: [60] Power Management version 3 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [78] Express Endpoint, MSI 00 Capabilities: [b4] Vendor Specific Information: Len=14 <?> Capabilities: [100] Virtual Channel Capabilities: [128] Power Budgeting <?> Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?> Kernel driver in use: nouveau Kernel modules: nouveau, nvidiafb 02:00.1 Audio device: NVIDIA Corporation GF106 High Definition Audio Controller (rev a1) Subsystem: NVIDIA Corporation Device 085b Flags: bus master, fast devsel, latency 0, IRQ 18 Memory at f6080000 (32-bit, non-prefetchable) [size=16K] Capabilities: [60] Power Management version 3 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [78] Express Endpoint, MSI 00 Kernel driver in use: snd_hda_intel Kernel modules: snd-hda-intel 03:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 03) (prog-if 30 [XHCI]) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0, IRQ 16 Memory at fa400000 (64-bit, non-prefetchable) [size=8K] Capabilities: [50] Power Management version 3 Capabilities: [70] MSI: Enable- Count=1/8 Maskable- 64bit+ Capabilities: [90] MSI-X: Enable+ Count=8 Masked- Capabilities: [a0] Express Endpoint, MSI 00 Capabilities: [100] Advanced Error Reporting Capabilities: [140] Device Serial Number ff-ff-ff-ff-ff-ff-ff-ff Capabilities: [150] Latency Tolerance Reporting Kernel driver in use: xhci_hcd 04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0, IRQ 51 I/O ports at c000 [size=256] Memory at dc104000 (64-bit, prefetchable) [size=4K] Memory at dc100000 (64-bit, prefetchable) [size=16K] Capabilities: [40] Power Management version 3 Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+ Capabilities: [70] Express Endpoint, MSI 01 Capabilities: [b0] MSI-X: Enable- Count=4 Masked- Capabilities: [d0] Vital Product Data Capabilities: [100] Advanced Error Reporting Capabilities: [140] Virtual Channel Capabilities: [160] Device Serial Number 03-00-00-00-68-4c-e0-00 Kernel driver in use: r8168 Kernel modules: r8168 05:00.0 FireWire (IEEE 1394): VIA Technologies, Inc. VT6315 Series Firewire Controller (rev 01) (prog-if 10 [OHCI]) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0, IRQ 18 Memory at fa300000 (64-bit, non-prefetchable) [size=2K] I/O ports at b000 [size=256] Capabilities: [50] Power Management version 3 Capabilities: [80] MSI: Enable- Count=1/1 Maskable+ 64bit+ Capabilities: [98] Express Endpoint, MSI 00 Capabilities: [100] Advanced Error Reporting Capabilities: [130] Device Serial Number 00-10-dc-ff-ff-cf-56-1a Kernel driver in use: firewire_ohci Kernel modules: firewire-ohci 06:00.0 SATA controller: JMicron Technology Corp. JMB362 SATA Controller (rev 10) (prog-if 01 [AHCI 1.0]) Subsystem: Dell Device 04a7 Flags: bus master, fast devsel, latency 0, IRQ 19 I/O ports at a040 [size=8] I/O ports at a030 [size=4] I/O ports at a020 [size=8] I/O ports at a010 [size=4] I/O ports at a000 [size=16] Memory at fa210000 (32-bit, non-prefetchable) [size=512] Capabilities: [8c] Power Management version 3 Capabilities: [50] Express Legacy Endpoint, MSI 00 Kernel driver in use: ahci Note that my wireless card is not showing, I have the Ralink 3390 card (which apparently does not show up on Ubuntu for some reason), however I am able to connect to wireless network and connect to the internet (when it is working)

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• What would you do to improve the working of a small Development team?

  - by Omar Kooheji

  My company is having a reshuffle and I'm applying for my boss' job as he's moved up the ladder. The new role would give me a chance to move our development team into the 21st century and I'd like to make sure that: I can provide sensible suggestions in the interview to get the job so I can fix the team If I get the job I can actually enact some changes to actually improve the lives of the developers and their output. I want to know what I can suggest to improve the way we work, because I think it's a mess but every time I've suggested a change it's been shot down because any time spend implementing the change would be time that isn't spent developing software. Here is the state of play at the moment: My team consists of 3-4 developers (Mainly Java but I do some .Net work) Each member of the team is usually works on 2-3 projects at a time We are each responsible for the entire life cycle of the project from design to testing. Usually only one person works on a project (Although we have the odd project that will have more than one person working on it.) Projects tend to be bespoke to single customer, or are really heavilly reliant on a particular customer environment. We have 2-3 "Products" which we evolve to meet customer requirements. We use SVN for source control We don't do continuous integration (I'd like to start) We use a really basic bug tracker for internal issue tracking (I'd like to move to an issue/task management system) Any changes that bring a sudden dip in revenue generation will probably be rejected, the company isn't structured for development most of the rest of the technical team's jobs can be broken down to install this piece of hardware, configure that piece of hardware and once a job is done it's done and you never have to look at it again. This mentality has crept into development team because it's part of the company culture.

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• Email Alias [email protected] Replaced with New Oracle Certification Support Tool

  - by Paul Sorensen

  All Oracle Certification customer service issues previously sent to [email protected], [email protected], [email protected], or [email protected], should now be submitted as service requests via the new request tool. Support via these email aliases ends today. Managing candidate communications via this tool will enable better issue tracking capabilities and ensure that all issues are handled quickly and efficiently. The integrated tool will also help us to more easily research historical and related issues to enable improved certification communications and business processes. For now, questions related to Java, Oracle Solaris (Cluster), MySQL, NetBeans or OpenOffice.org exam or certification, will still be sent to [email protected] and resolved via email. Questions related to the status of an Oracle Certification Success Kit, will still be sent to [email protected] and resolved via email. ?We are excited about this new offering and ?c?o?n?t?i?n?u?e? ??t?o??????? ?w?o?r?k? ?t?o?w?a?r?d ?improve?d customer ?s?e?r?v?i?c?e?? for our OCP community. Thank you for your cooperation! Quick View of Oracle Certification Customer Support Oracle Certification Support: All issues that previously would have been sent to [email protected] [email protected]: All questions on Java, Oracle Solaris (Cluster), MySQL, NetBeans, OpenOffice.org exams and certifications [email protected]: All questions on the status of your Oracle Certification Success Kit

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• Closed-loop Recommendation Engines: Analyst Insight report on Oracle Real-Time Decisions (RTD)

  - by Mike.Hallett(at)Oracle-BI&EPM

  In November 2011, Helena Schwenk of MWD Advisors, published her analysis on Oracle Real-Time Decisions.  She summarizes as follows: "In contrast to other popular approaches to implementing predictive analytics, RTD focuses on learning from each interaction and using these insights to adjust what is presented, offered or displayed to a customer. Likewise its capabilities for optimising decisions within the context of specific business goals and a report-driven framework for assessing the performance of models and decisions make it a strong contender for organisations that want to continuously improve decision making as part of a customer experience marketing, e-commerce optimisation and operational process efficiency initiative." This is an outstanding report to share with a prospect or client as it goes into great detail about the product and its capabilities.  It also highlights the differences in Oracle's Real-Time Decisions product vs. other closed loop recommendation engines. I encourage you to share this report with your clients and prospects. It can be downloaded directly from here - MWD Advisors Vendor Profile: Oracle Real-Time Decisions. (expires in November 2012) Highlights: "At the core of RTD lies a learning engine that combines business rules and adaptive predictive models to deliver recommendations to operational systems while simultaneously learning from experiences." "While closed-loop recommendation engines are becoming more prevalent... there are a number of features that distinguish RTD: It makes its decisions in the context of the business objectives, such as maximising customer revenue or reducing service costs Its support for operational integration offers organisations some flexibility in how they implement the offering."

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• A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

  - by Tom Floodeen

  In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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• Issue 55 - Skin Object Tokens, Optimized Control Panel, OWS Validation and Security, RAD

  April 2010 Welcome to Issue 55 of DNN Creative Magazine In this issue we focus on the new Skin Object token method introduced in DotNetNuke 5 for adding tokens into a DotNetNuke skin. A Skin Object Token is a web user control which covers skin elements such as the logo, menu, search, login links, date, copyright, languages, links, banners, privacy, terms of use, etc. Following this we demonstrate how to install and use two Advanced DotNetNuke Admin Control Panels which are available for free from Oliver Hine. These control panels provide an optimized version of the admin control panel to improve performance and page load times, as well as a ribbon bar control panel which adds additional features. Next, we continue the Open Web Studio tutorials, this month we demonstrate some very advanced techniques for building a car parts application in Open Web Studio. Throughout the tutorial we cover form input, validation, how to use dependant drop down lists, populating checkbox lists and introduce a new concept of data level security. Data level security allows you to control which data a user can access within a module. To finish, we have part five of the "How to Build a News Application with DotNetMushroom Rapid Application Developer (RAD)" article, where we demonstrate how to implement paging. This issue comes complete with 14 videos. Skinning: Skin Object Tokens for DotNetNuke 5 (8 videos - 64mins) Free Module: Advanced Optimized Control Panel by Oliver Hine (1 video - 11mins) Module Development Series: Form Validation, Dependant Drop Downs and Data Level Security in OWS (5 videos - 44mins) How to Implement Paging with DotNetMushroom RAD View issue 55 to download all of the videos in one zip file DNN Creative Magazine for DotNetNuke Web Designers Covering DotNetNuke module video reviews, video tutorials, mp3 interviews, resources and web design tips for working with DotNetNuke. In 55 issues we have created 563 videos!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Learn How Ancestry.com Helps Families Uncover Their History with Oracle WebCenter

  - by Christie Flanagan

  Delivering Exceptional Online Customer ExperiencesAncestry.com is the world’s largest online family history resource, providing an engaging and interactive customer experience to more than 1.7 million members. With smart search technology, a wealth of learning resources, and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their unique family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. To help achieve this goal, Ancestry.com turned to Oracle’s Web experience management solution, Oracle WebCenter Sites. Join us as executives from Ancestry.com and Oracle discuss how Oracle’s Web experience management solution is helping them deliver engaging online experiences. Learn how: Ancestry.com selected Oracle WebCenter Sites to meet their demanding Web experience management requirements The company was able to get up and running quickly despite a complex technology stack and challenging integration requirements with legacy systems Ancestry.com empowered business users to manage the online experience and significantly reduce time to market for their online campaigns and initiatives Register now for the Webcast. REGISTER NOW Thursday,June 28, 201210 a.m. PT / 1 p.m. ET Presented by: Blane Nelson Chief Architect–Applications,Ancestry.com Christie FlanaganDirector of Product Marketing, Oracle WebCenter Sites,Oracle

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• Data migration - dangerous or essential?

  - by MRalwasser

  The software development department of my company is facing with the problem that data migrations are considered as potentially dangerous, especially for my managers. The background is that our customers are using a large amount of data with poor quality. The reasons for this is only partially related to our software quality, but rather to the history of the data: Most of them have been migrated from predecessor systems, some bugs caused (mostly business) inconsistencies in the data records or misentries by accident on the customer's side (which our software allowed by error). The most important counter-arguments from my managers are that faulty data may turn into even worse data, the data troubles may awake some managers at the customer and some processes on the customer's side may not work anymore because their processes somewhat adapted to our system. Personally, I consider data migrations as an integral part of the software development and that data migration can been seen to data what refactoring is to code. I think that data migration is an essential for creating software that evolves. Without it, we would have to create painful software which somewhat works around a bad data structure. I am asking you: What are your thoughts to data migration, especially for the real life cases and not only from a developer's perspecticve? Do you have any arguments against my managers opinions? How does your company deal with data migrations and the difficulties caused by them? Any other interesting thoughts which belongs to this topics?

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• Oracle Industrial Manufacturing Forum, Nov 8, W Hotel-Chicago

  - by Stephen Slade

  As global markets mature and new customer segments emerge, top industrial manufacturers are restructuring their businesses for growth. Oracle's annual Industrial Manufacturing Forum was created to help these companies focus on revolutionizing product and service innovation, maximize organizational performance, and deliver exceptional customer experiences. Key themes of this year's event are redefining "Lean," transforming service, and modernizing the manufacturing enterprise.  This informative forum will be held at the W Hotel and include a Keynote from Eaton's VP of IT who led the firm through a dramatic supply chain transformation. This jouney led Eaton to win the Manufacturer of the Year award in 2011 from Managing Automation/Manufacturing Executive publication. Other featured presentations include:  Value of BI Applications & EAM Analytics for Industrial Manufacturing: Regal Beloit,  Sales & Operating Planning: GE Healthcare,   Advanced Financial Controls/Leveraging Change Controls: Eaton,   Customer Experience (CX): Pella,  Creating The Strategic Service Chain: Entercoms Register today at: MANUFACTURING_FORUM Oracle Industrial Manufacturing ForumThursday, November 8, 2012 9:30 a.m. – 6:00 p.m. W Hotel City Center172 West Adams Street, Chicago, IL 60603 Click here to register now or call 1.800.820.5592 ext. 10954.

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• Big GRC: Turning Data into Actionable GRC Intelligence

  - by Jenna Danko

  While it’s no longer headline news that Governments have carried out large scale data-mining programmes aimed at terrorism detection and identifying other patterns of interest across a wide range of digital data sources, the debate over the ethics and justification over this action, will clearly continue for some time to come. What is becoming clear is that these programmes are a framework for the collation and aggregation of massive amounts of unstructured data and from this, the creation of actionable intelligence from analyses that allowed the analysts to explore and extract a variety of patterns and then direct resources. This data included audio and video chats, phone calls, photographs, e-mails, documents, internet searches, social media posts and mobile phone logs and connections. Although Governance, Risk and Compliance (GRC) professionals are not looking at the implementation of such programmes, there are many similar GRC “Big data” challenges to be faced and potential lessons to be learned from these high profile government programmes that can be applied a lot closer to home. For example, how can GRC professionals collect, manage and analyze an enormous and disparate volume of data to create and manage their own actionable intelligence covering hidden signs and patterns of criminal activity, the early or retrospective, violation of regulations/laws/corporate policies and procedures, emerging risks and weakening controls etc. Not exactly the stuff of James Bond to be sure, but it is certainly more applicable to most GRC professional’s day to day challenges. So what is Big Data and how can it benefit the GRC process? Although it often varies, the definition of Big Data largely refers to the following types of data: Traditional Enterprise Data – includes customer information from CRM systems, transactional ERP data, web store transactions, and general ledger data. Machine-Generated /Sensor Data – includes Call Detail Records (“CDR”), weblogs and trading systems data. Social Data – includes customer feedback streams, micro-blogging sites like Twitter, and social media platforms like Facebook. The McKinsey Global Institute estimates that data volume is growing 40% per year, and will grow 44x between 2009 and 2020. But while it’s often the most visible parameter, volume of data is not the only characteristic that matters. In fact, according to sources such as Forrester there are four key characteristics that define big data: Volume. Machine-generated data is produced in much larger quantities than non-traditional data. This is all the data generated by IT systems that power the enterprise. This includes live data from packaged and custom applications – for example, app servers, Web servers, databases, networks, virtual machines, telecom equipment, and much more. Velocity. Social media data streams – while not as massive as machine-generated data – produce a large influx of opinions and relationships valuable to customer relationship management as well as offering early insight into potential reputational risk issues. Even at 140 characters per tweet, the high velocity (or frequency) of Twitter data ensures large volumes (over 8 TB per day) need to be managed. Variety. Traditional data formats tend to be relatively well defined by a data schema and change slowly. In contrast, non-traditional data formats exhibit a dizzying rate of change. Without question, all GRC professionals work in a dynamic environment and as new services, new products, new business lines are added or new marketing campaigns executed for example, new data types are needed to capture the resultant information.  Value. The economic value of data varies significantly. Typically, there is good information hidden amongst a larger body of non-traditional data that GRC professionals can use to add real value to the organisation; the greater challenge is identifying what is valuable and then transforming and extracting that data for analysis and action. For example, customer service calls and emails have millions of useful data points and have long been a source of information to GRC professionals. Those calls and emails are critical in helping GRC professionals better identify hidden patterns and implement new policies that can reduce the amount of customer complaints.   Now on a scale and depth far beyond those in place today, all that unstructured call and email data can be captured, stored and analyzed to reveal the reasons for the contact, perhaps with the aggregated customer results cross referenced against what is being said about the organization or a similar peer organization on social media. The organization can then take positive actions, communicating to the market in advance of issues reaching the press, strengthening controls, adjusting risk profiles, changing policy and procedures and completely minimizing, if not eliminating, complaints and compensation for that specific reason in the future. In this one example of many similar ones, the GRC team(s) has demonstrated real and tangible business value. Big Challenges - Big Opportunities As pointed out by recent Forrester research, high performing companies (those that are growing 15% or more year-on-year compared to their peers) are taking a selective approach to investing in Big Data.  "Tomorrow's winners understand this, and they are making selective investments aimed at specific opportunities with tangible benefits where big data offers a more economical solution to meet a need." (Forrsights Strategy Spotlight: Business Intelligence and Big Data, Q4 2012) As pointed out earlier, with the ever increasing volume of regulatory demands and fines for getting it wrong, limited resource availability and out of date or inadequate GRC systems all contributing to a higher cost of compliance and/or higher risk profile than desired – a big data investment in GRC clearly falls into this category. However, to make the most of big data organizations must evolve both their business and IT procedures, processes, people and infrastructures to handle these new high-volume, high-velocity, high-variety sources of data and be able integrate them with the pre-existing company data to be analyzed. GRC big data clearly allows the organization access to and management over a huge amount of often very sensitive information that although can help create a more risk intelligent organization, also presents numerous data governance challenges, including regulatory compliance and information security. In addition to client and regulatory demands over better information security and data protection the sheer amount of information organizations deal with the need to quickly access, classify, protect and manage that information can quickly become a key issue  from a legal, as well as technical or operational standpoint. However, by making information governance processes a bigger part of everyday operations, organizations can make sure data remains readily available and protected. The Right GRC & Big Data Partnership Becomes Key  The "getting it right first time" mantra used in so many companies remains essential for any GRC team that is sponsoring, helping kick start, or even overseeing a big data project. To make a big data GRC initiative work and get the desired value, partnerships with companies, who have a long history of success in delivering successful GRC solutions as well as being at the very forefront of technology innovation, becomes key. Clearly solutions can be built in-house more cheaply than through vendor, but as has been proven time and time again, when it comes to self built solutions covering AML and Fraud for example, few have able to scale or adapt appropriately to meet the changing regulations or challenges that the GRC teams face on a daily basis. This has led to the creation of GRC silo’s that are causing so many headaches today. The solutions that stand out and should be explored are the ones that can seamlessly merge the traditional world of well-known data, analytics and visualization with the new world of seemingly innumerable data sources, utilizing Big Data technologies to generate new GRC insights right across the enterprise.Ultimately, Big Data is here to stay, and organizations that embrace its potential and outline a viable strategy, as well as understand and build a solid analytical foundation, will be the ones that are well positioned to make the most of it. A Blueprint and Roadmap Service for Big Data Big data adoption is first and foremost a business decision. As such it is essential that your partner can align your strategies, goals, and objectives with an architecture vision and roadmap to accelerate adoption of big data for your environment, as well as establish practical, effective governance that will maintain a well managed environment going forward. Key Activities: While your initiatives will clearly vary, there are some generic starting points the team and organization will need to complete: Clearly define your drivers, strategies, goals, objectives and requirements as it relates to big data Conduct a big data readiness and Information Architecture maturity assessment Develop future state big data architecture, including views across all relevant architecture domains; business, applications, information, and technology Provide initial guidance on big data candidate selection for migrations or implementation Develop a strategic roadmap and implementation plan that reflects a prioritization of initiatives based on business impact and technology dependency, and an incremental integration approach for evolving your current state to the target future state in a manner that represents the least amount of risk and impact of change on the business Provide recommendations for practical, effective Data Governance, Data Quality Management, and Information Lifecycle Management to maintain a well-managed environment Conduct an executive workshop with recommendations and next steps There is little debate that managing risk and data are the two biggest obstacles encountered by financial institutions.  Big data is here to stay and risk management certainly is not going anywhere, and ultimately financial services industry organizations that embrace its potential and outline a viable strategy, as well as understand and build a solid analytical foundation, will be best positioned to make the most of it. Matthew Long is a Financial Crime Specialist for Oracle Financial Services. He can be reached at matthew.long AT oracle.com.

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