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• Spirent Communications Improves Customer Experience with Knowledge Management

  - by Tony Berk

  Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  By Brian Dayton on April 12, 2010 11:15 AM Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: · "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." · "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." · "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.

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• ArchBeat Link-o-Rama for October 29, 2013

  - by OTN ArchBeat

  Exceptions Handling and Notifications in ODI | Christophe Dupupet Oracle Fusion Middleware A-Team director Christophe Dupupet reviews the techniques that are available in Oracle Data Integrator to guarantee that the appropriate individuals are notified in the event that ODI processes are impacted by network outages or other mishaps. Tech Article: SOA in Real Life: Mobile Solutions The latest article in the Industrial SOA series looks at mobile computing and how companies are developing SOA to go. Oracle Coherence, Split-Brain and Recovery Protocols In Detail | Ricardo Ferreira Ricardo Ferreira's article "provides a high level conceptual overview of Split-Brain scenarios in distributed systems," focusins on a "specific example of cluster communication failure and recovery in Oracle Coherence." WebLogic & FMW Provisioning update | Edwin Biemond "Provisioning was a hot topic on Oracle Openworld 2013," says Oracle ACE Edwin Biemond. His latest blog post discusses what is now possible with WebLogic and Fusion Middleware, and looks at what might be possible in the future. Reusing and Extending ADF BC Entities from Common Model | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis' post is about "ADF architecture and better application structuring with EO reuse from a common model." Andrejus describes "how to implement additional requirements to common model in extended ADF BC Entities." Thought for the Day "I work hard, I work late, I have nothing on my conscience. When I go to bed, I sleep." — Ellen Johnson Sirleaf, 24th and current President of Liberia (Born 29 October 1938) Source: brainyquote.com

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• from Java to SAS

  - by Giovanni Rossi

  I am a seasoned python,java,...other programmer having a (fairly advanced) mathematical education (so I do understand statistics and data mining, for example) . For various reasons I am thinking to switch to SAS/BI area (I am naming SAS because it might be, for me, a possible way to enter in BI). My question, for whoever might have an experience of both: is it, in BI current state, worth it? I mean, the days of big ideas in BI for business seem to be over (there are the APIs, managers think that they know what you can do with them), and my mathematical background might turn out to be superflous. Also, the big companies now have their data organized, have their BI procedures well established, and trying to analyze it from a different standpoint might not be what they want. Another difference is: while in Java etc. development one codes and codes and codes, I don't know if this is the case for BI; in fact, from what I read on the net, a BI (or OLAP, ...etc) developer, in a big organization, is usually in a state of standby, and does in fact little coding. Any opinions, and in particular strong opinions, will be appreciated.

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• Spotlight on an Office – Reading TVP offices

  - by Maria Sandu

  This month we’re in the UK at the Reading offices, for ‘Spotlight on an office’. The Reading Office, which is Oracle’s UK Headquarters, is based in Thames Valley Park (TVP), which is a bustling hive of activity that houses many different companies, a gym, and even a nursery. Overlooking the Thames and some of England’s beautiful countryside, this office, just a short free bus ride from Reading Town Centre is in a fantastic location. The offices themselves are made up of 5 different buildings, each with their own car park, restaurant, and design. The main building or TVP 510 as it is referred to, sits resplendent next to an extremely blue (for the UK) pond, filled with large koi-carp that on a sunny day like to come to the surface of the lake and bask. As the main hub of activity, TVP 510 is where you will find our Dry Cleaning service, the Ozone Gym, the main restaurant (which never fails to have someone in it), and the Marquee which sits outside the back amongst the picnic benches, and is where we have Barbeques in the summer time. Another highlight of the Reading Offices is tucked away in TVP530; the home of H20, and our sports and social club. This is the building that can be best be described as having the ‘cool’ vibe, where you can relax and unwind, all whilst sipping a Starbucks (or Costa if you prefer, located in TVP550), and playing a game of Pool in the cafeteria, or alternatively you can sit back and enjoy a seat in one of the luxury massage chairs! If you feel so inclined, you can also hire out an OraBike from any of the TVP offices, and if you are anything like some of my team, cycle from Reading to Bath using the towpath starting in Thames Valley Park. Oracle’s Reading Offices are a great place to work, they are home to a diverse range of people and have great atmosphere which would suit a graduate, intern, or anyone who is looking to come and work for Oracle in the UK.

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• Why isn't Java used for modern web application development?

  - by Cliff

  As a professional Java programmer, I've been trying to understand - why the hate toward Java for modern web applications? I've noticed a trend that out of modern day web startups, a relatively small percentage of them appears to be using Java (compared to Java's overall popularity). When I've asked a few about this, I've typically received a response like, "I hate Java with a passion." But no one really seems to be able to give a definitive answer. I've also heard this same web startup community refer negatively to Java developers - more or less implying that they are slow, not creative, old. As a result, I've spent time working to pick up Ruby/Rails, basically to find out what I'm missing. But I can't help thinking to myself, "I could do this much faster if I were using Java," primarily due to my relative experience levels. But also because I haven't seen anything critical "missing" from Java, preventing me from building the same application. Which brings me to my question(s): Why is Java not being used in modern web applications? Is it a weakness of the language? Is it an unfair stereotype of Java because it's been around so long (it's been unfairly associated with its older technologies, and doesn't receive recognition for its "modern" capabilities)? Is the negative stereotype of Java developers too strong? (Java is just no longer "cool") Are applications written in other languages really faster to build, easier to maintain, and do they perform better? Is Java only used by big companies who are too slow to adapt to a new language?

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• SharePoint 2010 and Windows Server Backup

  - by Enrique Lima

  A couple of months ago, a friend found a bit of information on TechNet that has proven to be quite useful. See, I am of the opinion SharePoint allows for smaller deployments to be made, and with that said, I am talking about SharePoint Foundation 2010 being used for the most part. But truly the point here is not to discuss whether or not a deployment of SharePoint Foundation 2010 or SharePoint Server 2010 is right or not.  The fact is they do take place and happen.  And information will reside there. Now, the point of this post is to raise awareness on options available for companies that have implemented it and maybe are a bit “iffy” on how to protect the information being placed in libraries and lists.  In many cases I have found SharePoint comes first and business continuity becomes an afterthought.  The documentation piece from TechNet states: “You can register SharePoint Server 2010 with Windows Server Backup by using the stsadm.exe -o -registerwsswriter operation to configure the Volume Shadow Copy Service (VSS) writer for SharePoint Server. Windows Server Backup then includes SharePoint Server 2010 in server-wide backups. When you restore from a Windows Server backup, you can select Microsoft SharePoint Foundation (no matter which version of SharePoint 2010 Products is installed), and all components reported by the VSS writer forSharePoint Server 2010 on that server at the time of the backup will be restored. Windows Server Backup is recommended only for use with for single-server deployments.” Even in the event of single-server deployments you will have options to safeguard your data. The process will require that after you have executed the stsadm command above, you will then use Windows Server Backup to do a Full Server Backup.  Then when the restore operation is needed you will be able to select specifically the section that has the SharePoint technologies backup. The restore process: Hope you find this to be a helpful post.  I have found this to be specially handy in SharePoint deployments that are part of a Team Foundation Server deployment and that are isolated from any other SharePoint farm and such.   Credits:  Sean McDonough for passing along the information available on TechNet.

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• Tips for switching jobs and moving into web based programming?

  - by JerryC

  I graduated in 2006 with a computer science degree and got solid grades (3.5 overall 3.8 in my major) For the past 4.5 years I've been working as a Software Engineer doing primarily rich client development. Most of my experience is with Java, Swing and C++. I've done a lot of network programming and I have acquired some skill working & debugging in distributed environments. I would like to switch jobs and move into a role where I can get exposure to some new technologies and frameworks. I would like to move into a more web development role but I find my lack of web development experience is hurting me. 90% of the jobs I see advertised are looking for one of two skill sets: 1) Stereotypical server side Java web developer. Experience with Spring, Hibernate, J2EE, etc. 2) Stereotypical front end web developer. Experience with Javascript, jQuery, HTML5, GWT, CSS, etc I find most of these companies are looking really specifically for this experience and they are not willing to take on good programmers/ CS fundamental guys who lack experience with this stuff. I would love to get a job doing stuff like this, but have my skills become out of date and unmarketable? Any opinions on ways to sell myself to help get a new position?

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• [Dear Recruiter] I developed in Mo'Fusion

  - by refuctored

  Forward: Sometimes I really feel like technology recruiters have no experience or knowledge of the field they are recruting for.  A warning to those companies hiring technical recruiters -- ensure that the technical recruiters you hire to fill a position are actually technical.  Here's proof below, where I make up completely ridiculous technologies, but still have interest from the recruiter for an interview. Letter to me: Hello - Your name came up as a possible match for a long term contract Cold Fusion Developer role I have in Bothell, WA.  This role requires you to be onsite in Bothell, WA. This is  a tough role to fill so I was hoping you might have someone you can recommend? Unfortunately no telecommute. Thank you! Sincerly, Mindy Recruiter My response: Mindy -- Wow I'm super-excited that you took the time to contact me about this position!  Let me tell you, you won't be disappointed with my skill set! Firstly, I've been developing in ColdFusion since 1993 before it was owned by Adobe and it was operating under code name, "Hot-Jack".  Recently I started developing under the Domain-View-Driven-Domain-Model (DVDDM), integrating client-side CF on Moobuntu.  Not only do I have a boat load of ColdFusion EXP,  I also have a ton of experience in the open source communities lesser known derivative of CF, Mo'Fusion (MF).  I've also invested thousands of hours of my time learning esoteric programming languages. Look forward to working with you! George And her response: Hi George – just left you a message. Give me a call at your convenience.  The role does require someone to be onsite here.. are you able to relocate yourself? Mindy [Sigh]

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• JOB OF THE WEEK

  - by jessica.ebbelaar(at)oracle.com

  Help Desk Support Specialist - Budapest (Hungary) Do you have French and English languages skills, and are living in Hungary? Then this could be the role for you to start your career with at Oracle. We now have an opening as Help Desk Support Specialist in our office Budapest. In this role you will respond to requests for technical assistance by phone, email and/or using our help desk management system We are looking for candidates with a passion for Customer Service. Next to that planning & organizing, problem solving, time management are important competencies to have for this role. If you already had some exposure to Bio Pharmaceutical or Clinical companies that is a big plus. It is a great opportunity not only for graduates, but for all who want to start their career at Oracle and a unique chance to work in multinational team together with colleagues from all over the world! If you are interested in this position, read more here! For all of our other vacancies and internships, please visit https://campus.oracle.com.

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• The Other "C" in CRM

  - by [email protected]

  By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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• Creating country specific twitter/facebook accounts

  - by user359650

  I see many companies that have an international presence trying to localize their social media presence by creating country or language specific accounts. However some seemed to have done so without following a consistent pattern, one example being the World Wildlife Fund when you look at their Twitter accounts: World_Wildlife : verified account with 200K followers WWF : main account with 800K followers www_uk : lower case with underscore between WWF and country indicator WWFCanada : upper case with country indicator attached to WWF ... I am planning to build a website which hopefully will grow global and would like to avoid this sort of inconsistencies. Also, I was comparing what Twitter and Facebook allow in their username and found out that they don't allow the same characters to be used (e.g. for instance that the former doesn't allow . whereas the latter does) making difficult to ensure consistency across social networks. Hence my questions: Are there known naming schemes for creating localized Twitter and Facebook accounts while maintaining a certain consistency between them (best effort)? Are there any researches out there that have proven whether some schemes were better than others in terms of readability and/or SEO?

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• Cloning existing software for commercial purposes - legal implications

  - by user2036256

  I have been asked to clone some existing software for a company. Basically its an old 16 bit DOS console app, which was supplied free of charge in I believe the late 80's. Having replaced the machine that needs to run it with a box running Win7 x64 they can't get it to work. It crashes every couple of minutes under DOSbox. The company that supplied it appears to no longer exist - if they did the company asking me to do this would almost certainly know about it. Its undetermined whether they have gone entirely or are just trading under a different name. If the latter they seem to have withdrawn from the market related to this product (because again, niche area, we should know about everyone there). What is the status to this with regards to copyright etc.? The main concern for the company involved is they want an identical interface to what they already have so I would have to clone this entirely. Having no source code / indication of the underlying mechanisms these would be written from scratch. Is an interface covered by copyright? / Does that still hold 30 years later? What is the assumed license when none at all is provided? Under UK law would I be under any serious risk were I to take on the project? How would this pan out if I then decided to sell the software on to other companies? Thanks

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• New college grad, psychology major, wants to code professionally. Should I get Sun Java-certified?

  - by Anita

  I just graduated from a fairly well-known liberal arts college in May. Interestingly, I majored in psychology, with a concentration in social psychology. In college I took Intro to Computer Science and hated it (used to blame it on myself; now I blame it on the professor :) However, I've always wanted to be a programmer, and finally got my wish by getting hired by a company that was willing to let me learn coding from scratch in exchange for low pay. Well, what do you know, I just got laid off this morning, and need a new job by November to pay the bills. I loved the coding part of my job at the company, and managed to learn enough Java to feel competent in the job and curious to learn more. I think my goal now is to become a professional programmer. I still know very little (never used Swing, for example) but nothing that a good book can't fix. That's the background anyway; sorry for the rambling - I'm still in shock from the layoff :( It seems to me the quickest way to get noticed by companies, without a CS degree, is by getting certification. I'm halfway through studying for the SCJP and can probably sit for an exam in a week or two. Am I right in my assumption that certs will help in my case? And in general, do I have a bat's chance in hell of making it against formally trained programmers? My assets are really just raw intelligence and intense curiosity; well, maybe a love for problem-solving too. Thanks all - feel free to edit/tag the post!

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• How does a one-man developer do its games' sounds?

  - by Gustavo Maciel

  Before anything, that's not a "oh, where can I find resources?" question. Well, I've been curious about one thing in the indie games industry. For the development of the game, such tasks like game design, art, sketches, code programming and etc can be easily done by just one person. You can just take up a paper and pencil and you're a game designer. You can just take software like Photoshop or Paint and you're an artist, a scanner and you're a sketcher, a compiler and you're a programmer. For sound it's different. You may tell me: Well, follow the line, take a lot of instruments and record it. But all we know that things don't work this way. I can list up some changes for us: External noises are a big problem, sound effects can't be made with instruments, it can't sound like a recorded and clipped sound. Well I can imagine how they do this in large companies, with such big studios and etc. But to summarise, my question is: What's the best way for a one-man indie to do all its sound? Does he have to synthesize everything? Record and buy some crazy program for editing sounds?

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• Partner Webcasts: EMEA Alliances & Channels Hardware Webinars, July 2012

  - by swalker

  Dear partner Oracle is pleased to invite you to the following webcasts dedicated to our EMEA partner community and designed to provide you with important news on our SPARC and Storage product portfolios. Please ensure you don't miss these unique learning opportunities! 1. How to Make Money Selling SPARC! TOMORROW: 3PM CET (2pm UKT), Tuesday, July 10, 2012 The webcast will be hosted by - Rob Ludeman, from SPARC Product Management Agenda: To bring our partners timely, valuable information, focused on increase in their success during selling SPARC systems. The webcast will be focused and targeted on specific topics and will last approximately in 30 minutes.You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER 2. Introduction to Oracle’s New StorageTek SL150 Modular Tape Library 3pm CET (2pm UK), Thursday, July 12, 2012 This webcast will help you to understand Oracle's New StorageTek SL150 Modular tape library which is the first scalable tape library designed for small and midsized companies that are experiencing high growth. Built from Oracle software and StorageTek library technology, it delivers a cost-effective combination of ease of use and scalability, resulting in overall TCO savings. During the webcast Cindy McCurley, from Tape Product Management will introduce you to the latest addition to the Oracle Tape Storage product portfolio, the SL150 Modular Tape Library. This 60 minutes webcast will cover the product’s features, positioning, unique selling points and a competitive overview on StorageTek. You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER Delivery Format This FREE online LIVE eSeminar will be delivered over the Web and Conference Call. Note: Please join the call 10 minutes before the scheduled start time. We look forward to your participation. Best regards, Giuseppe Facchetti EMEA Partner Business Development Manager, Oracle Hardware Sales Sasan Moaveni EMEA Storage Sales Manager, Oracle Hardware Sales

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• Uganda .NET Usergroup April meeting

  - by Malisa L. Ncube

  Our April meeting was presented by Wilson Kutegeka on the topic of Building the Data Access a layer. In his presentation he showed a tool which he has developed to generate the entities, stores procedures that would be used to reduce having to retype the same boilerplate code for each entity. He uses visual basic samples to demonstrate access to the data from the database and inherits his classes from an abstract class which contains common properties including connection strings, save and delete methods. A number of questions emerged from the group, mostly those that use a business model based approaches. Some of the questions are on unit testing and mocking the models without using the database, the use of IoCs and loose coupled patterns. Some of the questions were on caching, Linq support and data annotations based validation. The presentation details can be found here. Intellisense LTD agreed to sponsor our website and we are glad to have that as we really need to have a website running. We would like to thank the following companies for supporting our community activities: Apress, Telerik, Manning, DevExpress (CodeRush), Ncover, and Intellisense.   Technorati Tags: Uganda .NET Usergroup

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• Can you say "Architect?"

  - by Bob Rhubart

  Photo by Jennifer Ortiz In his article, It's Time To Occupy IT, AIIM CEO and president John Mancini examines the evolution of "Systems of Engagement," the social technologies that are transforming how customers and employees relate to and interact with companies. Surviving the disruption that transformation entails is a matter of when, rather than if, a given organization embraces the change. But as Mancini points out, that transformation will require a "new breed" of IT professional: "While addressing this kind of challenge requires technical skills, it also requires process and customer acumen more often found in the business than in our IT departments. It requires a new type of information professional, whose expertise includes technical and domain knowledge, but who also has an idea of how the pieces of a process that spans the worlds of Systems of Record and Systems of Engagement should fit together. Gartner estimates that the demand for this new breed of information professional will grow by 50 percent by 2015." Though Mancini makes no reference to the title, the skills he desribes are those of the IT architect. While the specific definition of the role remains fodder for seemingly endless discussion and debate on various social networks and forums, the fact remains that the skills required for success in the evolving world of IT will increasingly involve a deep understanding of how all the pieces fit together.

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• Non-Profit Technololgy for Non-Profits?

  - by TomJ

  I've been looking around for a way to give back to the community, but I haven't found my right fit yet, so an idea came to mind: A non-profit technology "company" that targets non-profits. Do these exist? I've been doing some google searches and can only find software that is targeted for non-profits that is created by for-profit companies or that charges what I believe to be an outrages amount, conferences directed towards non-profits and technology they may use -- or articles complaining about the digital divide and how non-profits view technology as key but dont have the funds or the knowledge to employ it. Pseudo "Business Model" An open source 501(3)(c) organization that targets directly targets non-profits to fill the "digital divide." Most services would be free and consulting fees would be charged for customization. Donations would be accepted and government grants would be sought after. This would enable non-profits to keep pace with the for-profits in the technology sector, but at little to no cost. Perhaps the first "industry" to be targeted would be those that fill key social needs like unemployment, or food banks.

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• Open source license with backlink requirement

  - by KajMagnus

  I'm developing a Javascript library, and I'm thinking about releasing it under an open source license (e.g. GPL, BSD, MIT) — but that requires that websites that use the software link back to my website. Do you know about any such licenses? And how have they formulated the attribution part of the license text? Do you think this BSD-license would do what you think that I want? (I suppose it doesn't :-)) [...] 3. Each website that redistributes this work must include a visible rel=follow link to my-website.example.com, reachable via rel=follow links from each page where the software is being redistributed. (For example, you could have a link back to your homepage, and from your homepage to an About-Us section, which could link to a Credits section) I realize that some companies wouldn't want to use the library because of legal issues with interpreting non-standard licenses (have a look at this answer: http://programmers.stackexchange.com/a/156859/54906). — After half a year, or perhaps some years, I'd change the license to plain GPL + MIT.

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• 2013 U.S. GAAP Financial Reporting Taxonomy Available for Public Review and Comment

  - by Theresa Hickman

  FASB recently released the proposed 2013 U.S. GAAP Reporting Taxonomy. Comments are due October 29, 2012 to be finalized and published early 2013.  The proposed 2013 U.S. GAAP taxonomy and instructions on how to submit comments are available at the FASB’s XBRL page. In previous blog entries, I talked about how Oracle Hyperion Disclosure Management supports the latest taxonomy, enabling financial managers to easily comply with the latest filing requirements. The taxonomy is a list of computer-readable tags in XBRL that allows companies to annotate the voluminous financial data that is included in typical long-form financial statements and related footnote disclosures. The tags allow computers to automatically search for, assemble, and process data so it can be readily accessed and analyzed by investors, analysts, journalists, and regulators. You do not have to have Oracle Hyperion Financial Management, used for consolidating financial results, to generate XBRL. You just need Oracle Hyperion Disclosure Management to generate XBRL instance documents from financial applications, such as Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards EnterpriseOne, and Oracle Fusion General Ledger. To generate XBRL tags and complete SEC filings using your existing financial applications with Oracle Hyperion Disclosure Management, here are the steps: Download the XBRL taxonomy from the SEC or XBRL Website into Hyperion Disclosure Management to create a company taxonomy. Publish financial statements from the general ledger to Microsoft Excel or Microsoft Word. Create the SEC filing in the Microsoft programs and perform the XBRL tag mapping in Oracle Hyperion Disclosure Management. Ensure that the SEC filing meets XBRL and SEC EDGAR Filer Manual validation requirements. Validate and submit the company taxonomy and XBRL instance document to the SEC. Get more details about Oracle Hyperion Disclosure Management.

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• Canonicals with differing content

  - by Jimbo Jonny

  Interesting conundrum here with canonicals. Lets say I have a site with a "verified" system where other websites can become so and so "verified". Their url to send people to to confirm verification is something like "blah.com/verify/company1" and "blah.com/verify/company2". But logically "blah.com/verify" itself is not verifying anyone in particular, so it redirects to the signup form to get verified, at "blah.com/verify/register" As far as the actual companies registered, I figure it doesn't make sense to index every individual url with only the tiny difference of which company name it's saying yay or nay to being verified, so canonicals could come in handy on those pages to condense the indexing. Yet making "blah.com/verify" the canonical "hub" doesn't work well because it's a signup form, not a verification page, so technically has quite different content from the various verification pages themselves. But at the same time it's a bit unfair to choose 1 company to point all the canonical benefits too to use that as the "hub", yet a bit wasteful to have google index every individual verification page and spread out all that linkjuice. Basically, I'm just looking for advice, what's best for this from a search engine standpoint?

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• How can you Add Value to your Mobile Apps?

  - by Carlos Chang

  Author: Craig Mikus, Sr. Director, Enterprise Mobile Solutions Seems like every customer is either building or planning to build mobile apps, especially customer facing apps. Why? Inevitably, all companies want to improve the customer experience through more quality interactions that drive customer satisfaction, customer loyalty, new revenue streams, and even improve the way they service their customers. What better way than mobile apps? Right? But how can customers add more value to these mobile apps to drive more business benefit? Look closely, the answer just might be right in front of you. Still need another clue? What’s the first 4 letters of mobile – mo-bi? Or pronounced differently, More BI. That’s right – add more business intelligence to your overall mobile strategy. In today’s customer centric world where customer interactions and personalization are critical, it’s important to leverage a BI strategy that complements and feeds into your mobile strategy. For example, I was recently talking to a customer that was implementing a data warehouse project focused customer analytics. Their goal was to understand who are their best customers and why, develop customer profiles, identify customer trends & patterns, identify cross sell opportunities, and much more. The company then wanted to feed this information to marketing for targeted campaigns and programs. As we continued to talk, I asked my contact if they had plans to feed this information into their customer facing mobile apps to personalize the apps, target their interactions, and hopefully drive customer loyalty and new revenue streams? Two minutes later, my contact was calling his mobile development teams. So my advice to everyone, as you establish your enterprise mobile strategy and goals, remember that “mo-BI” is a critical component to add value to your mobile apps! So make sure you have “mo BI” in your mobile strategy. As I come to think of it, did you ever notice that Big Data also starts with BI?

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• Preventing possible burnout in a junior dev, or perhaps I'm not doing enough?

  - by m.edmondson

  I'm a software developer with 5 years experience over 3 companies. Within the last year a junior (brand new to the industry) has started at my current employer. I believe he is an excellent developer, who always delivers and is skilled as solving complex problems. However I'm slightly concerned that he is possibly applying himself too much for the following reasons: He begins work approximately 2 hours before most (and is expected) In his free time he has developed an application that was clearly months worth of work that is specific to our employer I and the team are completely greatful for all he is doing, and is clearly an asset to our team. However I'm worried that this is not sustainable. I can almost see that he has the same enthusiasm that I had when I began coding for work, however over the years I've realised that extra curricular work not only doesn't progress your career, but eats into your all important free time. The question I'm asking is: Should I advise him to take things a bit more slowly? Or perhaps I need to learn from him and do more for my employer out of hours?

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