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  • Roll Your Own Passive 3D Movie System with Dual Projectors

    - by Jason Fitzpatrick
    If you’d like to enjoy 3D movies with passive polarized glasses for less than $50,000 (the average price of a passive 3D projector), this DIY setup brings the price down to a more accessible level. Courtesy of 3D movie and theater enthusiast Jahun, this guide details how you can achieve passive 3D projection using two radically less expensive projectors, cheap polarized filters, and some software. The project won’t be free-as-in-beer but with some careful shopping the bill will ring up at the thousands instead of tens-of-thousands of dollars. Hit up the link below to see how he pulled off miming a $50,000 projector for less than a tenth the cost. Passive Projection [via Hack A Day] How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using? HTG Explains: What The Windows Event Viewer Is and How You Can Use It

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  • Repurpose Old Phones As Intercoms

    - by Jason Fitzpatrick
    If you’ve got some old wired telephones laying around for want of a project, this simple hack turns two wired phones into an intercom. Over at Hack A Day, Caleb Kraft shares his simple phone hack inspired by his VW bus. He writes: In case you haven’t noticed from my many comments on the subject, I drive a VW bus. It is a 1976 Westfalia camper with sage green paint and green plaid upholstery. I absolutely love it and so does the rest of my family. We go for drives in the country as well as camping regularly. We have found that the kids have a hard time communicating with us while we’re going higher speeds. These things aren’t the quietest automobiles in the world. Pushing this bread loaf shaped hunk of steel down the road with an engine that might top out at 75hp results in wind noise, engine noise, and of course, vibration. I decided to employ a really old hack to put two functional telephones in the bus so my kids can talk to my wife (or whoever the passenger is) without screaming quite so loud. This hack is extremely easy, fairly cheap, and can be done in just a few minutes. The result is a functional intercom that you could use pretty much anywhere! For more pics of his setup (and a neat video of his rather retro ride), check out the link below. Hack Your Kindle for Easy Font Customization HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It

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  • Vintage Fan Home Movie Captures the Filming of Return of the Jedi

    - by Jason Fitzpatrick
    Back in 1982, Jeff Broz and a group of his friends heard the next Star Wars film was being shot out in the California desert so they did what any fan would do; they trekked out into the desert and crashed the set. In this 7 minute home video we’re treated to views of the set, actors at work, and other behind-the-scenes footage of the production of Return of the Jedi. It’s hard to imagine, given modern security practices and secrecy surrounding movies, that a bunch of kids could just walk onto a set and start filming these days. [via Neatorama] HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux Hack Your Kindle for Easy Font Customization

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  • Databinding a ListView with Mono for Android

    - by Wallym
    The world lives on data. Data is all around us and in many forms: salespeople need to know what customers have spent; twitter users want to know what their friends are saying. How do we as developers present data to a user? In Android, we use the ListView in its various forms. In this article, we'll look at using a ListView, how we can work with it, then discuss what we need to do to overcome some of the challenges in a mobile environment.Article url: http://visualstudiomagazine.com/articles/2012/09/14/databind-a-listview.aspx

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  • Interesting sessions/tips from RMOUG

    - by jean-pierre.dijcks
    One of the sessions I was at at last week's RMOUG was a session on Temp Tablespace Groups. I had a look because I had no experience with this and it seemed to help with parallel processing and the allocation/usage of temp. You can read the excellent write-up at Kellyn Pedersen's blog - who did the session and all the work - here. So for all of those who may be seeing lot's of waits like enq: TS - Contention when you are doing hash joins and sorts, do have a look at the above blog post. I also had the chance to listen in at Stewart Bryson's session on Restartability (he had 3 R-s) where he gave very useful tips about how to deal with your data warehouse loads. Questions like archive log mode - should I or should I not were well covered. Flashback archives, also nice to hear about. Very nice talk, very interesting. Unfortunately he hasn't blogged about it yes, so no pointers to that one. Got to see a couple of other interesting sessions, and as conferences go got to meet some interesting Oracle folks from the region. As usual RMOUG was useful and fun. Off to the drawing boards to design next year's session!

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  • Make Your Own Origami Star Wars Ships [D.I.Y. Fun]

    - by Asian Angel
    So there you are with a bit of time to kill at work on Friday afternoon or perhaps you are looking for something fun to get into over weekend…what to do? Perhaps an origami project building an awesome fleet of Star Wars ships is the perfect thing to get into! Once you visit the website click on the Gallery Link to view multiple pictures of specific ships or go to Gallery - Diagrams to download your own copy of the ‘Diagrams + Crease Patterns’ that Martin has made available online so far. Here is the video with step-by-step-instructions for making a Naboo Starfighter… Note: Visiting the YouTube link for this video will show more videos by various individuals in the sidebar area for more Star Wars origami goodness! 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • Client-side code and UPK

    - by [email protected]
    There is a long running discussion in UPK Development regarding the use of any client side code as part of the end-user playback. By this I mean anything which requires an install including ActiveX controls, browser helper objects, stand-alone applications, things that run in the task bar, etc. We all have grown to love zero-footprint applications over the past ten years, but there are some things which are not technically feasible using HTML alone. One example of this is the functionality provided by our SmartHelp in-application support component. This allows the user to launch context sensitive help without making modifications to the target application. (If you are unfamiliar with SmartHelp, more information can be found in the "In-Application Support Guide" in the UPK manual directory) We always try to implement everything we can using only HTML but there are many features which have been requested over the years that would require some client-side code in order to work. When these come up for discussion, there is always a spirited debate about the acceptability of a client side solution. I thought it would be interesting to ask for feedback from a wider audience. What do you think about client-side components? Would your organization consider them? Do you already deploy SmartHelp? Is there a large hurdle to clear for these to be worth the deployment costs? Let us know. Mark Overton, VP Development for UPK

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  • Weekend Project: Make Your Own Ferromagnetic Fluid

    - by Jason Fitzpatrick
    Experiments this simple and fun give you no reason to leave all science-based goofing off to the professionals: whip up a beaker of ferromagnetic fluid to capture magnetic waves in motion. The premise is simple: by combing a viscous liquid (in this case vegetable oil) with a magnetic powder (in this case MICR copy toner) and introducing a strong magnetic source (such as neodymium rare earth magnets), you can actually see the magnetic waves in physical space. It’s like the old magnetic filings on the table top trick, but in 3D. Check out the video above to see how you can mix up a batch of your own. How to Make Magnetic Fluid [YouTube] What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives? How To Log Into The Desktop, Add a Start Menu, and Disable Hot Corners in Windows 8 HTG Explains: Why You Shouldn’t Use a Task Killer On Android

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  • DIY Homemade Hybrid Rocket Engine [Video]

    - by Jason Fitzpatrick
    Remember the guy with the cool DIY astronaut ice cream build? He’s back with a mini hybrid rocket engine that runs off oxygen and acrylic. I built a small rocket engine for demonstration purposes. The engine is built from a 2″ diameter acrylic rod through which I drilled a 0.5″ hole. The oxygen at 80 psi or less is passed through the hole and then is forced through a convergent-divergent nozzle at the tail end. The nozzle’s throat is about 0.25″ and expands to 0.625″. I lit the engine by inserting a burning cotton swab (with wooden stick) while a small amount of oxygen was flowing. The acrylic catches fire very easily in a pure oxygen environment. The engine can be throttled and shut off completely, which is a major benefit to hybrid engine designs. Solid-fuel rockets cannot be throttled or shut off, which makes them difficult to control. [via Make] HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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  • Friday Spotlight - October 25, 2013

    - by Chris Kawalek
    Happy Friday, everyone! Our spotlight this week is on a really cool technical tip on the Oracle Technology Network from Yuli Vasiliev called "How to Launch Linux Utilities from Oracle Database". From Yuli's introduction: "By wrapping a Linux utility in a script and using an external database table's preprocessor directive, you can launch the utility from within Oracle Database and have the utility's output be inserted into the external table. This allows you to do things such as query operating system data and then join it with data in Oracle Database." Head on over to OTN to read the full article. -Chris

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  • Hack a Nintendo Zapper into a Real Life Laser Blaster

    - by Jason Fitzpatrick
    Why settle for zapping ducks on the screen when you could be popping balloons and lighting matches on fire? This awesome (but rather dangerous) hack turns an old Nintendo zapper into a legitimate laser gun. Courtesy of the tinkers over at North Street Labs, we’re treated to a Nintendo zapper overhaul that replaces the guts with a powerful 2W blue laser, a battery pack, and a keyed safety switch. Check out the video below to see the laser blaster in action: For more information on the build and a pile of more-than-merited safety warnings, hit up the link below. Nintendo Zapper 2W+ Laser [via Boing Boing] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • Bookmark Sentry Scans Your Chrome Bookmarks File For Bad Links and Dupes

    - by Jason Fitzpatrick
    Chrome: Bookmark Sentry, a free Chrome extension, takes the hard work out of checking your bookmark file for bad links and duplicates. Install it, forget about it, and get scheduled reports on the state of your bookmarks file. It’s that simple. Once you install the extension, open the options to toggle some basic settings to your liking (like the frequency of the scan, how long you want it to wait for a response, and whether you want it to look for bad links and/or duplicates). Once it finishes scanning you’ll get a report indicating the status of the links (why they are marked as missing or duped) and the ability to selectively or mass delete them. The only caveat we’d share is that it will tell you links behind any sort of security are unavailable. If you bookmark pages that you use for work, behind your corporate firewall for example, if the scanner runs when you’re not authenticated then it won’t be able to reach them. Other than that, it works like a charm. Bookmark Sentry is free, Google Chrome only. Bookmark Sentry [via Addictive Tips] How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS

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  • InstantWild: Identify Animals From Around the World; Help Scientists

    - by Jason Fitzpatrick
    Web-based/iPhone: InstantWild is an iOS and web application that displays research cameras from around the world; help scientists by turning your eco-voyeurism into positive identification of endangered species. It’s a neat mashup of a fun application and legitimate research. There are hundreds of remote cameras set up around the world, designed to capture photographs of animals (especially endangered ones) in their native habitats. When you visit InstantWild (or load the app on your iPhone) you’re treated to pictures from all around the world. In the course of browsing those photos from around the world you can help out by tagging the animals in the photos to assist zoologists and other scientists in their research. Hit up the link below to check out the web-based version and even grab a copy for your phone. InstantWild [via Wired] Amazon’s New Kindle Fire Tablet: the How-To Geek Review HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed

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  • Tempescope Displays Weather by Recreating It

    - by Jason Fitzpatrick
    Yesterday we showed you an umbrella stand that signals raining/clear skies by color, today we have something even more interesting: an ambient desktop weather station that recreates the outside weather. The Tempescope pulls down the current weather report from Weather Underground’s API and feeds it to an Arduino board which in turn controls the device. When it’s raining, it pumps water down to simulate rain in the chamber. When there is lightening, LEDs flash. When there is cloud cover, an ultrasonic generator creates a fine mist inside the cylinder. Finally, on sunny days the entire thing glows warmly. To say that we want one would be an understatement. Hit up the link below to read more about the project, the display modes, and to peek inside the device. Prototyping “Tempescope”, An Ambient Weather Display [via Hack A Day] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • DallasXAML.com – A New User Group for Silverlight, WPF, XBAP, etc.

    - by vblasberg
                                     http://DallasXAML.com   I’ve devoted much of last month to starting the DallasXAML User Group.  I finally got back into user group management after 2 years away from leading the Dallas C# SIG.  Now I’m having fun getting a Silverlight/WPF user group going strong for the Dallas / Ft. Worth community.  Our first meeting was March 3rd at the Improving Enterprises offices in North Dallas.  We had about 25 to 35 attendees in the first meeting and it went well.  We covered the most important topic that everyone should understand well – data binding.   So I chose the XAML user group so we can get together for a common group improvement in the Dallas / Ft. Worth area and learn cross-technology information that we can use now.  It is not a lecture hall.  The great thing is that we’ll provide hands-on experience with most every meeting.  The goal is to get the experience that we can use the next work day.  I unfortunately broke that rule by speaking all through the first meeting, but next month is part two with more hands-on data binding.   The differentiation is this group concentrates on XAML, not Silverlight or Windows Client alone.  What we learn in one area, we gain for all areas.  That includes the Silverlight for Windows Phone 7 coming later this year.  Next year it may be Windows Phone 8, 9, or whatever.    I started developing WPF seriously almost a year ago.  I experienced the painful learning curve.  Anyone who reports that there isn’t a big learning curve either thinks in XAML before it was developed, is on the Silverlight or WPF development team, or has already conquered the learning and forgot the pain.  So I wanted to share the pain or make it easier for others – same thing.  I have found that the more I learn and use good disciplined techniques, the more interesting and rewarding development is again.   A few months ago, I was sitting in the iPhone development session at the Dallas C# SIG.  After the meeting, the audience was polled for future topics.  After a few suggestions, Silverlight got the big hands up.  That makes sense because it’s still the hot topic for many Microsoft developers.  So I surfed around and found that there aren’t enough user groups to help in this area.  I polled a few local group leaders and did the work to start the group.  This week I got a telerik controls licence and improved the site with some great controls, namely the RadHtmlPlaceholder control.  It provides a Silverlight control to show HTML in an IFrame-like area.  On DallasXAML.com, the newsletters and resource pages display in HTML because Silverlight just isn’t there yet.  I’m looking forward to a Silverlight XPS viewer with flow documents.  There are some good commercial version available, but this is a non-profit group.    The DallasXAML.com site points to many other resources such as podcasts and webcasts.  I would rather give them the credit than try to out-do them.  So check out the DallasXAML user group site and attend our meetings if you can.  We meet the first Tuesday of the month.   -Vince DallasXAML User Group Leader  

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  • Stunning DIY Aluminum and Walnut Case Mode Is a Work of Art

    - by Jason Fitzpatrick
    Many of the case mods we come across are intricate and packed with custom lighting and other geeky flourished. This case made take an opposite approach, combining aluminum and walnut to create a sleek and stunning living-room friendly HTPC case. Over in the Bit-Tech case modding forums, user Gtek shares his stunning case mod. Inside the block of aluminum and walnut you see here is a mini-ATC board, power supply, dual hard drives, and an optical drive. A single photo can’t do it justice so we highly recommend hitting up the link below to check out his sketches, build photos, and, of course, the gorgeous photos of the completed case–including the hidden peripheral panel and slot-loading drive. Tenuis – A DIY HTPC Case [via Apartment Therapy] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • How Stuff Works: Fiber Optic Cables [Science]

    - by Jason Fitzpatrick
    Most people are familiar with the general concept of fiber optic cables–light as a method of data transmission–but how do they really work? Find out in this informative video. Bill Hammack, of Engineer Guy Videos, shows us how fiber optic cables work using–of all things–a bucket and a laser. Check out the above video for a glimpse inside how fiber optic cables work and how your analog voice can go to from your phone’s handset to a digital stream and then back to analog sound for the benefit of your friend on the end of the fiber optic transmission cable. Fiber Optic Cables: How They Work and How Engineers Use Them to Send Messages [YouTube] What is a Histogram, and How Can I Use it to Improve My Photos?How To Easily Access Your Home Network From Anywhere With DDNSHow To Recover After Your Email Password Is Compromised

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  • Oracle CX solutions videos on YouTube

    - by Richard Lefebvre
    Understand Oracle CX solutions pillars quickly and effectively by watching these short videos posted on YouTube: Oracle Sales Cloud http://www.youtube.com/watch?v=rHkOHt7uYWM http://www.youtube.com/watch?v=5TTm06g8Cmo http://www.youtube.com/watch?v=s0iQ8Bckzdk http://www.youtube.com/watch?v=SKvuS-ybrdc Oracle Service Cloud (RightNow) http://www.youtube.com/watch?v=z_SLQkyxC1w http://www.youtube.com/watch?v=O2RgUZcg_lg Oracle Marketing Cloud (Eloqua) http://www.youtube.com/watch?v=ewLHwVWN980 Oracle Commerce Cloud (ATG) http://www.youtube.com/watch?v=OndiZ6dN2zM Oracle Social Cloud (SRM) http://www.youtube.com/watch?v=3-unR0cxm_M Oracle Social Network http://www.youtube.com/watch?v=dK60hDNuTDo&list=PL72B1B1179152822C Endeca http://www.youtube.com/watch?v=vW9eG88EmWk http://www.youtube.com/watch?v=QNBTCWQqJr8 Mobile Solutions Voice: http://www.youtube.com/watch?v=65VXoqVIXuY Mobilytic: http://www.youtube.com/watch?v=JjNvJxrEDHA Enjoy!

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  • User Produtivity Kit - Powerful Packages (Part 1)

    - by [email protected]
    User Productivity Kit provides the ability to create a variety of content types including robust topics on system process and web pages with formatted text and graphics. There are times when you want to enhance content with media types not naively created by User Productivity Kit, media types such as video, custom animations, forms, and more. One method of doing this is to maintain these media files on a web server - separate from the User Productivity Kit player content and link to the files using absolute URLs such as http://myserver/overview.html. While this will get you going, you won't benefit from the content management capabilities of the UPK Developer. Features such as check-in / check-out, history, document properties, folder permissions and more are not available to this external content. Further, if you ever need to move that content to a server with a different name or domain, you'd need to update all your links. UPK version 3.1 introduced a new document type - the package. A package is a group of folders and files that you manage in the Developer library as a single document. These package documents work in the same manner as any other document in the library and you can use all of the collaborative content development features you see with other document types. Packages can be used for anything from single Word documents, PDF files, and graphics to more intricate sets of inter-related files commonly seen with HTML files and their graphics, style sheets, and JavaScript files. The structure of the files and folders within a package will always be preserved so this means that any relative links between files in the package will work. For example, an HTML file containing an image tag with a relative link to a graphic elsewhere in the same package will continue to function properly both when viewed in the Developer and when published to outputs such as the UPK Player. Once you start to use packages, you'll soon discover that there is a lot of existing content that can be re-purposed by placing it into UPK packages. Packages are easily created by selecting File...New...Package. Files can be added in a number of ways including the "Add Files" button, copy & paste from Windows Explorer, and drag & drop. To use one of the files in the package, just create a link to the file in the package you want to target. This is supported throughout the Developer in places such as section & topic concepts, frame links and hyperlinks in web pages. A little more challenging is determining how to structure packages in your library. As I mentioned earlier, a package can contain anything from a single file to dozens of files and folders. So what should you do? You could create a package for each file. You could create one package for all your files. But which one is right? Well, there's not a right and wrong answer to this question. There are advantages and disadvantages to each. The right decision will be influenced by the package files themselves, the structure of the content in the library, the size and working style of the development team, how content is shared between different outlines and more. The first consideration can be assessed the quickest. If the content to be placed in the package is composed of multiple files and those files reference each other, they should be in the same package. There are loads of examples of this type of content. HTML files with graphics and style sheets, HTML files with embedded Flash movies, and Word documents saved as HTML are all examples where the content is composed of multiple files and the files reference each other in some way. Content like this should always be placed in a singe package such that these relative links between the files are preserved and play properly in the UPK Player. In upcoming posts, I'll explain additional considerations.

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  • Map of the Dead Helps You Plan For a Zombie Apocalypse

    - by Jason Fitzpatrick
    There’s no time like the present to start charting out your zombie apocalypse escape route. Map of the Dead highlights key locations–like gun stores, gas stations, and pharmacies–in your immediate area. The key to surviving the zombie horde is fast access to supplies. Unless you have a bunker under your house filled with goodies, you’ll need more fuel, ammo, and medical supplies–Map of the Dead makes it easy to see where the goods are in your locale. Make sure to mouse over the map key for some entertaining commentary. Map of the Dead [via Neatorama] The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • Swim into Fun on Your Desktop with the Tropical Fish Theme for Windows 7

    - by Asian Angel
    Do you love watching tropical fish as they swim through serene ocean waters? Then you will definitely want to download the Tropical Fish Theme for Windows 7. The theme comes with nine wallpapers filled with colorful, tropical goodness from the oceanic realms. Download the Tropical Fish Theme [Windows 7 Personalization Gallery] Amazon’s New Kindle Fire Tablet: the How-To Geek Review HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed

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  • Gmail Rolls Out New Compose Features

    - by Jason Fitzpatrick
    Gmail has several new features that make it even easier to compose email messages including pop-over compositions windows (similar to the Google Chat window), contact profile pictures in the address box, and drag and drop address switching. If you’ve ever had to open two separate windows in order to continually tab back and forth so you could reference one email while composing another, you’ll certainly appreciate the new pop-over compose window that allows you to work within Gmail while keeping a small email composition window open in the corner–as seen in the screenshot above. In addition to that major change, Gmail has also introduced contact photos in the address suggestion window (making it easier than ever to make sure you’re selecting the right recipient) and the ability to drag and drop addresses between the To:, CC:, and BCC: address slots. Introducing the New Compose in Gmail [The Official Gmail Blog] 6 Start Menu Replacements for Windows 8 What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives? How To Log Into The Desktop, Add a Start Menu, and Disable Hot Corners in Windows 8

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  • Roll a DIY Camera Jib for $25

    - by Jason Fitzpatrick
    Video gear is expensive; save your pennies by building a DIY camera jib for smooth camera movement on a budget. Over at Oliva tech they explain just how few parts you need to build their DIY jib: The guys here at the studio mocked up a simple DIY jib that is not only ridiculously inexpensive to piece together, but also very straight forward. The point of this jib was to get a very wide range of motion from top to bottom with only a few feet of 0.75? square tube, 1? angled aluminum, 1/4? nuts and bolts, and nylon washers is all you’ll need to put the jib together. This light weight jib can be used on small portable tripods, but will require a fluid head for panning left and right. Hit up the link below for a detailed parts list and build guide. How to Make a DIY Camera Jib [via Make] How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS

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  • Use a Coffee Cup Sleeve as a Temporary Lens Hood

    - by Jason Fitzpatrick
    Whether you left your lens hood at home or you don’t even have one, this quick and dirty hack turns a coffee cup sleeve into a temporary lens hood. Slide the sleeve around the lens, take the photos, toss it in the recycling bin. Except for making a quick cut with pocket knife to adjust the size (if need be) there’s not much else you need to do for this simple sleeve-to-hood hack. [via DIY Photography] How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2

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  • 81% of European Shoppers Willing to Pay More for Better Customer Experience

    - by Richard Lefebvre
    Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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