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• DOAG 2011

  - by Grant Ronald

  This week is the German Oracle User Group (DOAG) one of the largest Oracle User Groups in Europe.  We have a strong representation from Oracle's Product Management Team.  I kick of things with Dummies Guide to ADF on Tuesday 10am Frank Nimphius explains Task Flows in 60 minutes Duncan Mills give an insight into Real World Performance Tuning for ADF. Susan Duncan explains the Amazing World of Application Lifecycle Management and Duncan Mills finished the day with ADF Mobile Development There is also a load of interesting sessions on Forms, Apex and ADF from customers, partners and Oracle employees from Oracle Germany.  Looking to be a great conference.

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• ADF & ADF Mobile Bootcamps in UK, Austria, Spain, Switzerland

  - by JuergenKress

  You want to learn more about innovative features ADF and ADF mobile? You want to get answers how to build modern & mobile applications? Join our 2 days ADF & ADF mobile hands-on Bootcamp. UK Spain Switzerland Austria (one day class) Details Training Audience: Developers, Project Managers, Architects & ADF beginners Trainer: Mireille Duroussaud Language: English Cost: Free of charge, cancelation fee 50€ or no-show fee 2.000€ Note: Bootcamp is limited to 20 persons on first come first serve basis. Preparation:  Attend the free online training ADF 11g Presales Specialist. Follow-up  Pass the free online assessment ADF 11g Presales Specialist. Highlights of the Workshop Oracle Fusion Middleware Development Platform Developing Reusable Business Service Developing Rich Web User Interface and Portals Developing Mobile Apps for iOS and Android with Oracle ADF Mobile For details and registration please visit our registration page. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: adf,adf training,education,training,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• SOA Suite Demo System updated – make use of Oracle hosted demo systems or download the image

  - by JuergenKress

  To get access to the demo environments please contact OPN! Global Sales Engineering (GSE, formerly DSS) is happy to announce the availability of the SOA 11g (11.1.1.8) Platform. The Platform is fully featured, based on plug and play architecture, and designed to build best-of-breed SOA & Business Process Management 11g demos. Demo Highlights Designed & Developed on the "Build your own demos (POC)" concept Installed, configured latest versions of FMW products SOA, Business Activity Monitoring (BAM), Oracle Service Bus (OSB), Oracle Enterprise Repository (OER), Oracle Event Processor (OEP), Oracle Service Registry (OSR), WebCenter Content and WebCenter Portal Platform is designed & tuned for best performance Hot plug-in capability for additional middleware components Call to Action Check out the 1 minute video overview of this SOA 11g (11.1.1.8) Platform Review the latest Release Notes & other collaterals on Demo Store Visit the GSE home page to book the “SOA 11.1.1.8.0 Platform” Customizable demo Additional information is available on this page. For questions or feedback please contact [email protected] or [email protected]. This announcement will appear in the archive as Number 453. Support If you need assistance or encounter any issues please submit a GSE Repository ticket or call the GSE Support Hotline for assistance. The GSE Support Hotline is available 24 hours a day, Monday through Friday, at: US/CAN: +1.650.506.8763 or EMEA: +44 118 9240808 or APAC: +65.6436.2150 or LAD: +1.650.506.8763 or Japan: +81-3-6834-6097. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: SOA demo,demo system,sales. pre-sales,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Willy Rotstein at the Oracle Retail Industry Forum

  - by user801960

  In the video below, Willy Rotstein from Oracle Retail talks about the success of the Oracle Retail Industry Forum that took place in Berlin in October.  Willy talks about the main discussion topics at the forum and summarises the thoughts of the retailers that attended the forum.  The forum was an excellent way for retailers to come together and discuss the challenges of the industry and share experiences in developing solutions to those challenges.  

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• E-Business Suite - Cloning Basics & AMP Cloning - EMEA/APAC

  - by Annemarie Provisero

  ADVISOR WEBCAST: E-Business Suite - Cloning Basics & AMP Cloning - EMEA/APAC PRODUCT FAMILY: EBS – ATG - Utilities July 19, 2011 at 10:00 am CET, 01:30 pm India, 05:00 pm Japan, 06:00 pm Australia This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about the Cloning functionality available in the E-Business Suite Release. We are going to talk about the generic Cloning options and will then go into depth about the cloning scenario when using AMP (Applications Management Pack) within the Enterprise Manager. TOPICS WILL INCLUDE: Cloning Overview Rapidclone steps in Details Rapidclone limitations EM Grid Setup with AMP for Cloning Advantages of Cloning with AMP Cloning Procedures available with AMP Monitoring Clone Operation Few things to remember before Cloning A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Oracle Retail Industry Forum Europe 2014 – Registration Now Open!

  - by Marie-Christin Hansen-Oracle

  We are delighted to announce that registration for the 4th annual Oracle Retail Industry Forum Europe (ORIF Europe) is now open. The event is being held from 10-11 September at the Renaissance St Pancras Hotel in London. ORIF Europe is a must attend event for Oracle Retail customers, retailers who are about to embark on an Oracle implementation, or for those who simply wish to learn more about Oracle Retail solutions and how they support the provision of commerce anywhere. Further details will be announced over the coming weeks, but already confirmed as speakers are: Paul Hornby, Head of eCommerce at Shop Direct, who will discuss the company’s ambitions, challenges faced and the strategy undertaken by the team in driving the business from a catalogue-based to a web-based commerce business. The session will reveal how Shop Direct and Oracle Retail are working together to achieve the transformation of this business into a world-class digital retailer, by building a foundation for future growth for each of its individual brands and target markets. Kate Ancketill, CEO and Founder of GDR Creative Intelligence who will illustrate what best-in-market 'Access Anywhere' retail looks like. From individual retail and next generation personalisation of in-store service, to the land grab for delivery innovation, cutting edge brands are 'training' consumers to check into stores in exchange for concrete benefits. Kate will explore the opportunity this is opening up across the retail landscape. Register for the Oracle Retail Industry Forum today to secure your place.

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• Installing, Configuring, and Testing WebLogic Server 12c Developer Zip Distribution in NetBeans

  - by JuergenKress

  This tutorial covers how to install Oracle WebLogic Server 12c (12.1.1) developer zip file distribution on Windows and configure it as a Java EE Application Server in NetBeans. Also covers how to test the WebLogic Server installation by deploying a Web application based on JSF and JPA entities. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: WebLogic installation,Netbeans,Developer zip,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Landed Cost Management Integration with OPM Financials

  - by Robert Story

  Upcoming WebcastTitle: Landed Cost Management Integration with OPM FinancialsDate: April 21, 2010 Time: 11:00 am EDT, 9:00 am PDT, 8:00 am MDT Product Family: EBS: Process Manufacturing Summary This one-hour session will present setup overview and detailed steps for a test case, and is recommended for functional users who are using OPM Financials module with an actual costing method. Topics will include: Overview on Landed Cost Management functionality Setup steps and a test case Some technical considerations Documentation and other reference materials available A short, live demonstration (only if applicable) and question and answer period will be included. Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Speaking at Atlanta.MDF on March 12

  - by RickHeiges

  I am fortunate enough to be speaking to a user group with a really cool name - Atlanta.MDF (Microsoft Database Forum). Although I visit Atlanta often, it usually involves running from one councourse to another and rarely do I get the chance to visit the user group. I have made it to the user group on several occassions in the past, but it has been several years. This will be my first presentation to the group. I will be speaking about Database Consolidation - something I have been doing for years....(read more)

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• How to make unity unresponsive in Unity session in precise?

  - by Anwar Shah

  Recently I wanted to test the a keyboard shortcut, which is supposed to kill X server (hence very useful when you have a crash). That shortcut is not dependent on any particular window manager (like lxde, unity, kwin etc). So, it must work, even when you have unresponsive window manager (as opposed to Alt+Ctrl+Backspace which kills the session, and bring you a login screen). That's why I interested to make my WM (unity) unresponsive. Is past, it was very easy. Opening a terminal, typing unity --replace and then force close the terminal, was the simplest procedure. But unfortunately, This is not true in Ubuntu 12.04, (they make it very robust) Because whenever I kill the terminal, Unity automagically restart itself. I also tried compiz --replace but wasn't successful. My question is: How can I make Unity unresponsive while I am in Unity session, so that window manager does not recognize any keyboard shortcut.

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• Reaching the Pinnacle of Customer Experience : Customer Concepts WebTV #2

  - by Richard Lefebvre

  The challenge has never been greater – globalization increases consumer choice and quickly converts products into mere commodities. Leading companies understand that delivering exceptional customer experiences and building brand equity are vital for success. Please join us for an exclusive Web TV broadcast to hear how companies are enriching interactions differently with their customers to drive measurable business value. Our panel of experts including customers, industry thought leaders and Oracle executives will discuss how to refine the customer experience and build a digital experience to win new clients and maximise customer retention. Register now for this pan-European interactive Web TV show on Friday, July 6 at 10 a.m. BST / 11 a.m. CET. Watch and share the teaser video  REPLAY Fusion CRM Sales - Performance Management on demand: Watch and share the teaser video and replay.

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• Middleware Oracle Excellence Awards 2012 - HAPPY NEW YEAR!

  - by JuergenKress

  Thanks for the FY12 middleware business! Make sure you become our SOA & BPM partner of the year! The Oracle Excellence Awards 2012 are Open for Nominations Middleware Specialized Partners: Submit your Nominations for the Middleware Specialized Partner of the Year by 29 June! The Specialized Partner of the Year Award celebrates OPN Specialized partners in EMEA who have demonstrated success with specialization, delivering customer value, and outstanding solution or service innovation in categories that complement OPN Specialization investments. Nominate now to receive the recognition you deserve! Winners of the Specialized Partner of the Year - EMEA Awards will each receive: $5k MDF for market expansion and promotion of their winning solutions/services extensive visibility across the extended Oracle community through interviews, advertising and video prestige and recognition by being awarded in a ceremony at Oracle OpenWorld. In addition, winners from all the Oracle Excellence Awards categories will receive a free registration to Oracle OpenWorld 2012 in San Francisco, California, as well as be showcased at the conference in October, be given an opportunity to mingle with Oracle executives and their peers, and be featured in Oracle Magazine. Nomination tips: · Build your nomination with Oracle · Provide evidence of your success · Send supporting documents here. · Get a quote from Oracle product management or myself! Closing date: 29 June Full details of all Oracle Awards offered this year are available on the Oracle Excellence Awards Website. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Oracle Excellence Awards 2012,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• Middleware Oracle Excellence Awards 2012 & HAPPY NEW YEAR!

  - by JuergenKress

  Thanks for the FY12 middleware business! Make sure you become our WebLogic partner of the year! The Oracle Excellence Awards 2012 are Open for Nominations Middleware Specialized Partners: Submit your Nominations for the Middleware Specialized Partner of the Year by 29 June! The Specialized Partner of the Year Award celebrates OPN Specialized partners in EMEA who have demonstrated success with specialization, delivering customer value, and outstanding solution or service innovation in categories that complement OPN Specialization investments. Nominate now to receive the recognition you deserve! Winners of the Specialized Partner of the Year - EMEA Awards will each receive: $5k MDF for market expansion and promotion of their winning solutions/services extensive visibility across the extended Oracle community through interviews, advertising and video prestige and recognition by being awarded in a ceremony at Oracle OpenWorld. In addition, winners from all the Oracle Excellence Awards categories will receive a free registration to Oracle OpenWorld 2012 in San Francisco, California, as well as be showcased at the conference in October, be given an opportunity to mingle with Oracle executives and their peers, and be featured in Oracle Magazine. Nomination tips: · Build your nomination with Oracle · Provide evidence of your success · Send supporting documents here. · Get a quote from Oracle product management or myself! Closing date: 29 June Full details of all Oracle Awards offered this year are available on the Oracle Excellence Awards Website. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Oracle Excellence Awards 2012,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• GL Expense Allocation in OPM Actual Costing

  - by Annemarie Provisero

  ADVISOR WEBCAST:  GL Expense Allocation in OPM Actual Costing PRODUCT FAMILY: Oracle Process Manufacturing     March 16, 2011 at 8 am PT, 9 am MT, 11 am ET This session is designed for customers and functional users, and discusses the setups necessary for expense allocation (flow of expenses from general ledger balances to Oracle Process Manufacturing Costing then back to GL, Examples include screen shots of test cases). TOPICS WILL INCLUDE: Concept of GL expense allocation in OPM. Situation where this functionality is more suitable. Setups needed to make this work. Examples with screen shots (Performed test cases). Known gaps in this functionality. A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Effective way to check if an Entity/Player enters a region/trigger

  - by Chris

  I was wondering how multiplayer games detect if you enter a special region. Let's assume there is a huge map that is so big that simply checking it would become a huge performance issue. I've seen bukkit (a modding API for Minecraft servers) firing an Event on every single move. I don't think that larger games do the same because even if you have only a few coordinates you are interested in, you have to loop through a few trigger zone to see if the player is inside your region - for every player. This seems like an extremely CPU-intense operation to me even though I've never developed something like that. Is there a special algorithm that is used by larger games to accomplish this? The only thing I could imagine is to split up the world into multiple parts and to register the event not on the movement itself but on all the parts that are covered by your area and only check for areas that are registered in the current part. And another thing I would like to know: How could you detect when someone must have entered a trigger but you never saw him directly in it since his client only sent you an move packet shortly before entering and after leaving the trigger area. Drawing a line and calculate all colliding parts seems rather CPU intensive if you have to perform it every time.

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• Case Management In-Depth: Stakeholders & Permissions by Mark Foster

  - by JuergenKress

  We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• keyboard is not working properly

  - by kumar shivam

  i installed ubuntu 12.04 and it was working perfectly, but from yesterday i have a problem, when i am pressing left ctrl key it doesn't responding but when i pressed Fn key it works as a ctrl key and loses its own functioning,same with the delete(del) key it works as a pause/break key and pause/break key is working as a delete key.numlock key is working as a print screen key, after that i updated my os but the problem is still happening. pls tell me what to do.

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• Enterprise Software Development with Java by Markus Eisele

  - by JuergenKress

  This is a blog about software development for the enterprise. It focuses on Java Enterprise Edition (J2EE/Java EE). Beside this, I blog about Oracle WebLogic and GlassFish Server and other technologies that hit my road. Java Mission Control 5.2 is Finally Here! Welcome 7u40! It has been a while since we last heard of this fancy little thing called Mission Control. It came all the way from JRockit and was renamed to Java Mission Control. This is one of the parts which literally survived the convergence strategy between HotSpot and JRockit. With today's Java SE 7 Update 40 you can actually use it again. Java Mission Control 5.2 The former JRockit Mission Control (JRMC) is now called Java Mission Control (JMC) and is a tools suite which includes tools to monitor, manage, profile, and eliminate memory leaks in your Java application without introducing the performance overhead normally associated with tools of this type. Up to today the 5.1 version was available within the Oracle HotSpot downloads which could only be received by paying customers from the Oracle Support Website. Todays release is the first release of Java Mission Control that is bundled with the Hotspot JDK! The convergence project between JRockit and Hotspot has reached critical mass. With the 7u40 release of the Hotspot JDK there is an equivalent amount of Flight Recorder information available from Hotspot. Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Markus Eisele,Java Development,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• How can I get Kubuntu to use my Multimedia keys

  - by tbruf13

  I have tried to get Kubuntu to use my multimedia keys, and I cannot figure out how to do this. This feature is default in Ubuntu and in Linux Mint. They just work. I have followed the KUbuntu wiki post on Multimedia keys. I tried to enable Multimedia maps with xmodmap. It did not work. I tried to use the KDE GUI and could not seem to make the function I wanted work. The functions I am trying to get to work are fn+F12 = skip song fn+F11 = previous song fn+F10 = stop fn+ F9 = play/pause. I know this is possible because it worked in Ubuntu and in Mint, but it does not work in Kubuntu. I have submitted a bug report on this issue. Disclaimer: I am using Kubuntu 12.04 I have looked at this post, but Is there a way to enable Ubuntu Keyboard shortcuts in Kubuntu? do not know what to call the keys in that program.

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• WebLogic Partner Community Newsletter June 2013

  - by JuergenKress

  Dear WebLogic Partner Community member, This month newsletter contains tons of Java material with the availability of Java EE7! Including many articles in the May/June Java Magazine and the Duke Award nomination! Thanks for all your efforts to become certified and Specialized. For all the experts who achieved the WebLogic Server 12c Certified Implementation Specialist  or ADF 11g Certified Implementation Specialist you can download a logo for your blog or business card at the Competence Center. For all the companies who achieved a WebLogic and ADF Specialization you can request a nice plaque for your office. Summer time is training time – make sure you attend our Fusion Middleware Summer Camps or one of our upcoming Exalogic Implementation Workshop by PTS in Spain, Turkey and Middle East. For those who can not make it we offers plenty of online courses like the New ADF Academy. Or the webcast The value of Engineered Systems for SAP. At our WebLogic Community Workspace (WebLogic Community membership required) you can find Engineered Systems Strategy presentation. Thanks to the community for all the WebLogic best practice papers and tools like Automated provision of Oracle Weblogic Server Platform & Frank’s Coherence videos on YouTube & Create and deploy applications on the Oracle Java Cloud & WebLogic Application redeployment using shared libraries - without downtime & Oracle Traffic Director. The first tests deployments for WebLogic on Oracle Database Appliance are on the way, thanks to all who are their experience: Sizing & Configuration and Traffic Director. Virtualised Oracle Database Appliance Proof of Concept - #1 Planning from Simon Haslam. Would be great if you can also share your experience via twitter @wlscommunity! In the ADF section of the newsletter you find Tuning Application Module Pools and Connection Pools & List View - Cool Looking ADF PS6 Component for Collections & Insider Essential & User Interface & Skinning & Oracle Forms to ADF Modernization reference. Great summer time! Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsJune2013 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Oracle Developer Day: Provisioning und Patching mit Cloud Control

  - by A&C Redaktion

  Mit Oracle Enterprise Manager 12c Cloud Control und dem Lifecycle Management Pack können Sie Ihren Aufwand in den Bereichen Erstellung und Wartung von Oracle Datenbanken erheblich senken und so Ihre wertvolle Zeit wieder anderen Aufgaben widmen. Dieser Oracle Developer Day zeigt in einer halbtägigen Veranstaltung, wie Sie die Provisionierungs- und Patchinglösungen in Cloud Control für sich nutzen und so viel Zeit einsparen können. Dabei wird die Nutzung anhand von praktischen Beispielen erläutert. Themen dieser Veranstaltung sind: Grundlagen des Provisionings in Cloud Control Datenbank Provisioning Patching und Migration von Datenbanken Sicherheitsmodell rund um Deployment Prozeduren Provisionierung sonstiger Software Weitere Nutzungsmöglichkeiten von Deployment Prozeduren Veranstaltungszeit: 12:00 Uhr Networking Lunch13:00 Uhr Beginn der Präsentationen17:00 Uhr Ende der Veranstaltung Veranstaltungen: 08.10.2012  München10.10.2012  Frankfurt25.10.2012  Hamburg Die Teilnahme zu dieser Veranstaltung ist kostenlos und Oracle Partner sind herzlich eingeladen. Anmelden können Sie sich mit einem Klick auf den Veranstaltungsort.

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• Attend my Tech Ed 2014 session: Debugging Tips and Tricks

  - by Daniel Moth

  Just a week away, at Tech Ed 2014 NA in Houston Texas, I will be giving a demo presentation that you will not want to miss (assuming you code in Visual Studio). Add it to your calendar now: DEV-B352 Debugging Tips and Tricks in Visual Studio 2013 (link) Monday, May 12 1:15-2:30 PM, Room: General Assembly C As a developer, regardless of your programming language or the platform that you target, you use the debugger on a daily basis. Come to this all-demo session to learn how to make the most of the Visual Studio debugger, and hence be more productive and effective in your everyday development. We tour almost all of the debugger surface and many of its commands, throwing in tips and tricks as we go along, and also calling out what is brand new in the latest version of the debugger in Microsoft Visual Studio 2013. Whatever your experience level, you are guaranteed to leave with new knowledge of debugger features that you will want to use immediately when you are back at your computer!   I am also co-presenting another session later in the week. DEV-B313 Diagnosing Issues in Windows Phone 8.1 XAML Applications Using Visual Studio 2013 (link) Thursday, May 15 10:15-11:30 AM, Room: 340 Come to this demo-driven session to learn how to use the latest diagnostic tools in Visual Studio 2013 to make your Windows Phone 8.1 XAML apps reliable, fast, and efficient. Learn how to make the most of existing capabilities in the debugger as well as new debugging features for diagnosing correctness issues. Also, see the Visual Studio Performance and Diagnostics hub in action with its performance analysis tools for diagnosing CPU usage, memory usage, and energy consumption. The techniques covered in this session apply equally well for Windows Store apps as well as Windows Phone Store apps, so all your device development needs will be covered.   Links to both sessions from my Tech Ed speaker page. See you there! Comments about this post by Daniel Moth welcome at the original blog.

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• An XEvent a Day (28 of 31) – Tracking Page Compression Operations

  - by Jonathan Kehayias

  The Database Compression feature in SQL Server 2008 Enterprise Edition can provide some significant reductions in storage requirements for SQL Server databases, and in the right implementations and scenarios performance improvements as well.  There isn’t really a whole lot of information about the operations of database compression that is documented as being available in the DMV’s or SQL Trace.  Paul Randal pointed out on Twitter today that sys.dm_db_index_operational_stats() provides...(read more)

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• Announcing Upcoming SOA and JMS Introductory Blog Posts

  - by JuergenKress

  Beginning next week, SOA Proactive Support will begin posting a series of introductory blogs here on working with JMS in a SOA context. The posts will begin with how to set up JMS in WebLogic server, lead you through reading and writing to a JMS queue from the WLS Java samples, continue with how to access it from a SOA composite and, finally, describe how to set up and access AQ JMS (Advanced Queuing JMS) from a SOA/BPEL process. The posts will be of a tutorial nature and include step-by-step examples. Your questions and feedback are encouraged. The following topics are planned: How to Create a Simple JMS Queue in Weblogic Server 11g Using the QueueSend.java Sample Program to Send a Message to a JMS Queue Using the QueueReceive.java Sample Program to Read a Message from a JMS Queue How to Create an 11g BPEL Process Which Writes a Message Based on an XML Schema to a JMS Queue How to Create an 11g BPEL Process Which Reads a Message Based on an XML Schema from a JMS Queue How to Set Up an AQ JMS (Advanced Queueing JMS) for SOA Purposes How to Write to an AQ JMS Queue from a BPEL Process How to Read from an AQ JMS Queue from a BPEL Process Read the full article SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress,SOA JMS,JMS,WebLogic

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