Need help diagnosing network performance issues
- by tokes
I am currently working in a developing country as a system analyst for a government department. My area of expertise is software projects, but I've come across a few issues with the network setup in my office. (Unfortunately, being a developing country, there's not a lot of professional help available for this sort of thing.)
Most recently, I am trying to diagnose a problem with slowness on the network. Our office is connected to the internet via an ADSL wireless modem/router (called Router). The modem is connected via ethernet to a switch (called Switch). The modem also acts as a wireless access point (called Wireless1), though because it is in a room at the end of the floor, it's range is limited. There are ethernet ports installed around the office. The cables of these all lead back to the same switch. In closer vicinity to the bulk of the client computers, there is another wireless router that acts as an access point for those clients (called Wireless2). That router is connected via ethernet to a wall port, and therefore to Switch. There is also a Windows server which acts as a DNS server (called DNSBox) which is located in the same room and is connected directly to Switch.
---Internet----------|
Router/Wireless1
192.168.10.1 ---------------|
|----|=========|
DNSBox | |--------------------
192.168.10.4 --------------------| Switch |---Other clients----
| |--------------------
|----|=========|
Wireless2 ------------------|
192.168.10.198
One final thing to mention about the network setup. All clients are configured with manual IP addresses. Their router/gateway is set to the IP address of Router, and their DNS server is set to the IP address of DNSBox (with a secondary IP set to an external IP - that of our ISP's DNS server).
Here are the symptoms we are experiencing:
Clients connected to Wireless2 AP experience slow and unstable connections to the internet. (Slow here is defined as speeds of ~1KB/s, though ping response times seem to be as normal.)
Clients connected via ethernet to Switch also experience the same slowness.
Clients connected to Wireless1 AP (i.e. connecting via wireless directly to the ADSL modem) experience normal connections to the internet.
Clients connected via ethernet to Router (i.e. connecting via ethernet directly to the ADSL modem) also experience normal connections to the internet.
I also tried to gauge the connection performance between two machines on the network via ethernet:
A file transfer between two clients who were both directly connected to Switch was the fastest;
A file transfer between one client directly connected to Switch, and one client directly connected to Router (which is directly connected to Switch) performed much slower;
A file transfer between two clients directly connected to Router also performed slowly.
Things I have attempted to diagnose the problem:
Restarted Switch -- no change.
We tried unplugging ethernet jacks from Switch 4 at a time and testing the internet connection. The thought here was that perhaps a client on the network has contracted a virus, and is possibly spamming the network with traffic? (Not very technical, I know.) Unfortunately we couldn't get any significant increases in performance using this method. There were a couple of times when it seemed to be better, but then the connection speed quickly dropped back to slow/dead pace. I didn't want to unplug all jacks from Switch because I was concerned that users might be affected or that I would re-plug in the jacks incorrectly (should I even be worried about that? a port is a port on a switch, right?)
I tried swapping the ethernet cable used to connect Router to Switch -- no change in performance.
I tried swapping the port used on Switch for Router -- no change in performance.
Anyone got any ideas on what this could be? Should I be mentioning specific brand names/models of the hardware used? Virii outbreaks are common in this country/office -- what could I be doing to figure out if a virus is at fault? If it is a virus, it doesn't seem to be generating a lot of traffic to/from the internet, because a) I can still get a good speed if I am directly connected to Router / Wireless1 and b) our ISP data usage has not risen suspiciously.
Thanks for your help!
Update #1
Here are the specs of some of the hardware:
Switch is an Edimax ES3132RL 32-Port 10/100 Rackmount Switch
Router is a D-Link DSL-G604T
Update #2
I just tried unplugging everything except a laptop and Router from Switch. Speeds are still slow. I guess that means that Router / Switch are not being flooded?
It seems more and more likely that the cause is something to do with the interaction between Router and Switch. However, I still can't find any useful resources on setting the LAN speed for either (and I'm not well-versed in these advanced networking configurations).
