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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• SharePoint doesn't support this authentication scheme.

  - by EtherDragon

  I have a new Windows Phone 7 phone, and I'm trying to investigate how to connect the Office application to our SharePoint site(s). In the Office application, on Phone 7, I flip to the SharePoint page. I go to open URL, and enter the url for one of my sites, that uses default authentication (Windows Auth). I get a message: Can't open SharePoint doesn't support this authentication scheme. For assistance, contact the person who manages thus SharePoint site (That would be me). You can try opening the content in your web browser instead. When opening in my browser, I can access the content without any problem. (Windows Auth passes) Anyone have any source material on what I should do to my SharePoint site to "support this authentication scheme?" Note: I am the administrator of our SharePoint server farm(s).

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• Why no Win16 support in 64-bit Windows?

  - by dsimcha

  My understanding (from Wikipedia) is that the x64 instruction set supports executing 16-bit protected mode code from long mode, but cannot execute real mode code without being switched out of long mode because long mode lacks virtual 8086 mode. Therefore, it stands to reason that real mode DOS apps can't be run in Win64 w/o software emulation or dynamic translation. However, why was support for Win16 protected-mode apps excluded when support for them seems (at least at first glance) to be reasonably implementable and is included in newer versions of Win32? Was it just a matter of demand not being high enough to justify implementation costs (and the win32 version was already implemented), or is there a good technical reason?

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• Best Wiki Software For Product Support

  - by Zapnologica

  Good day, I am looking for a wiki system which we are going to use at work for a form of product support. We manufacture multiple devices and now i want to make a wiki which contains all sorts of relevant and helpful information on that product which the users can look at before trying to contact us for support? Now immediately the 1st option that comes to my mind in Media wiki but I dont just want to jump on the band wagon. I thought I would ask around first. It should preferable be free. But obviously if its really worth paying for then thats not the end of the world. And the uploading of content and media is not of much importance as the end users will simply be reading the information which the company has published. Another nice to have but is not critical is if it where to run on asp.net as we have Microsoft server running anyway.

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• Fortigate Remote VPN : no matching gateway for new request

  - by Kedare

  I am trying to configure a Fortigate 60C to act as an IPSec endpoint for remote VPN. I configured it like this : SCR-F0-FGT100C-1 # diagnose vpn ike config vd: root/0 name: SCR-REMOTEVPN serial: 7 version: 1 type: dynamic mode: aggressive dpd: enable retry-count 3 interval 5000ms auth: psk dhgrp: 2 xauth: server-auto xauth-group: VPN-group interface: wan1 distance: 1 priority: 0 phase2s: SCR-REMOTEVPN-PH2 proto 0 src 0.0.0.0/0.0.0.0:0 dst 0.0.0.0/0.0.0.0:0 dhgrp 5 replay keep-alive dhcp policies: none Here is the configuration: config vpn ipsec phase1-interface edit "SCR-REMOTEVPN" set type dynamic set interface "wan1" set dhgrp 2 set xauthtype auto set mode aggressive set proposal aes256-sha1 aes256-md5 set authusrgrp "VPN-group" set psksecret ENC xxx next config vpn ipsec phase2-interface edit "SCR-REMOTEVPN-PH2" set keepalive enable set phase1name "SCR-REMOTEVPN" set proposal aes256-sha1 aes256-md5 set dhcp-ipsec enable next end But when I try to connect from a remote device (I tested with an Android Phone), the phone fail to connect and the fortinet return this error : 2012-07-20 13:08:51 log_id=0101037124 type=event subtype=ipsec pri=error vd="root" msg="IPsec phase 1 error" action="negotiate" rem_ip=xxx loc_ip=xxx rem_port=1049 loc_port=500 out_intf="wan1" cookies="xxx" user="N/A" group="N/A" xauth_user="N/A" xauth_group="N/A" vpn_tunnel="N/A" status=negotiate_error error_reason=no matching gateway for new request peer_notif=INITIAL-CONTACT I tried searching on the web, but i did not find anything revelant to this. Do you have any idea of what can be the problem ? I tried many combinaisons of settings on the fortigate without success..

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• What enterprise architecture tools support DoDAF 2.0?

  - by David Hunt

  What tools best support the DoD Architecture Framework (DoDAF) Version 2.0, including support for transfer of the architecture data in accordance with the DoDAF Meta Model (DM2) Physical Exchange Specification (PES)? My initial research found that MagicDraw and Casewise claim support for version 2.0; and several other tools have support for earlier (or unspecified) DoDAF/MoDAF versions including Sparx Enterprise Architect, Troux, IDS Scheer ARIS, Artisan Studio and Rational System Architect. Experiences with any enterprise architecture tools and DoDAF 2.0 would be appreciated. The immediate need is for Data and Information Viewpoint models (DIV-1, DIV-2/OV-7, DIV-3/SV-11), but models in the other Viewpoints will be developed. Thanks -

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• Which Devices Support Javascript Geolocation via navigator.geolocation ?

  - by Maciek

  The iPhone supports geolocation in mobile Safari via the following call: navigator.geolocation.getCurrentPosition( function(pos){ var lat = pos.coords.latitude; var long = pos.coords.longitude; }, function(){ /* Handler if location could not be found */ } ); I'd like to build a good list of devices that have one of the following: support this feature out of the box, or support this feature with an upgrade, or support geolocation with equivalent fidelity of data with some other snippet of Javascript. I'm only familiar with my own device, so this is my list so far: Out of the box: iPhone 3GS Supported, but only with an update iPhone 3G iPhone 2G (?) PC or Mac computer with Firefox 3.5 Supported with some other snippet ? What is the level of support in Blackberry, Android phones, etc?

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• Remote SQL server connection failure

  - by Sevki

  I am trying to connect to my MSSQL server 2008 web instance and im failing horribly... i get the error 26 and before you jump on me i have done these Check the spelling of the SQL Server instance name that is specified in the connection string. Use the SQL Server Surface Area Configuration tool to enable SQL Server to accept remote connections over the TCP or named pipes protocols. For more information about the SQL Server Surface Area Configuration Tool, see Surface Area Configuration for Services and Connections. Make sure that you have configured the firewall on the server instance of SQL Server to open ports for SQL Server and the SQL Server Browser port (UDP 1434). Make sure that the SQL Server Browser service is started on the server. in addition to theese i have disabled the firewall completely and tried other ports nothing works the same credentials work on the server but not on the client. this is the exact error message A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) (.Net SqlClient Data Provider) Can anybody help?

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• How to inspect remote SMTP server's TLS certificate?

  - by Miles Erickson

  We have an Exchange 2007 server running on Windows Server 2008. Our client uses another vendor's mail server. Their security policies require us to use enforced TLS. This was working fine until recently. Now, when Exchange tries to deliver mail to the client's server, it logs the following: A secure connection to domain-secured domain 'ourclient.com' on connector 'Default external mail' could not be established because the validation of the Transport Layer Security (TLS) certificate for ourclient.com failed with status 'UntrustedRoot. Contact the administrator of ourclient.com to resolve the problem, or remove the domain from the domain-secured list. Removing ourclient.com from the TLSSendDomainSecureList causes messages to be delivered successfully using opportunistic TLS, but this is a temporary workaround at best. The client is an extremely large, security-sensitive international corporation. Our IT contact there claims to be unaware of any changes to their TLS certificate. I have asked him repeatedly to please identify the authority that generated the certificate so that I can troubleshoot the validation error, but so far he has been unable to provide an answer. For all I know, our client could have replaced their valid TLS certificate with one from an in-house certificate authority. Does anyone know a way to manually inspect a remote SMTP server's TLS certificate, as one can do for a remote HTTPS server's certificate in a web browser? It could be very helpful to determine who issued the certificate and compare that information against the list of trusted root certificates on our Exchange server.

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• iPhone Remote with iTunes Library via VPN

  - by sudo work

  Alright, so I'm currently behind a network router (not under my control). The router performs NAT and somehow prevents a computer from scanning other nodes. At least, you're unable, in this instance, to locate an iTunes library. You can, however, communicate with a node's open ports if the local IP address is known, as well as the port. I haven't actually tried port scanning a specific IP using nmap or another tool yet. So I've tried one solution to remove the contribution of the router entirely (to verify that it works without the influence of the routers). I set up an access point using my iPhone and tethered my computer (with the library) to it. From here, I was able to pair my library and the iPhone Remote application. Control of the library was normal as well. This solution is not ideal, however, because I am actively using bandwidth with my computer and cannot afford to be tethered to my 3G connection. A viable solution for me is to use a common VPN connection, which I have set up on a Ubuntu (Intrepid) server that is remote. Both my computer and iPhone are able to access the VPN via PPTP. The server is setup with PPTPD as the VPN-server; I'm using IPTables to perform IP masquerading and forwarding traffic. I however, still cannot connect the library to the phone. I can however, see both devices on the VPN subnet (192.168.0.0/24). SSH'ing and such works fine. What settings on the VPN server must I change to get this to work? Also, how can I assign static IP addresses to various PPTP clients based on MAC addresses?

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• cygwin sshd times out for remote login

  - by reve_etrange

  I have configured SSHD using Cygwin on Windows 7. I have checked and double-checked all of the following points: Port forwarding is correctly configured Windows Firewall is configured to pass port 22 Local login attempts (using Cygwin SSH) succeed sshd_config has UseDNS No Using nmap from remote machine confirms port 22 is accessible /etc/passwd and /etc/group are correctly populated However, remote login attempts time out. This includes from the local network. user@host:~$ ssh -vvv [email protected] OpenSSH_5.5p1 Debian-4ubuntu6, OpenSSL 0.9.8o 01 Jun 2010 debug1: Reading configuration data /home/user/.ssh/config debug1: Applying options for * debug1: Reading configuration data /etc/ssh/ssh_config debug1: Applying options for * debug2: ssh_connect: needpriv 0 debug1: Connecting to the.ip.add.ress [the.ip.add.ress] port 22. debug1: connect to address the.ip.add.ress port 22: Connection timed out ssh: connect to the.ip.add.ress port 22: Connection timed out No messages are logged to /var/log/sshd.log. I suspect that there is a permissions issue with a particular file somewhere, however I have checked the permissions of all my Cygwin binaries, DLLs and the particular files important to Cygwin sshd, including all of: /etc/passwd /etc/group /var /var/log/sshd.log /var/empty Others who have reported this or similar errors appear to have missed one of the points enumerated above. Can anyone point me to a possible solution?

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• Updated list of refactoring support for different IDEs

  - by Vargen

  Does anyone know of an updated list of refactoring support for different IDEs? How many of Fowlers refactorings have tool support in popular IDEs? And does any IDE use code smells to any greater extent? I guess one would have to use addons for some IDEs, so even if i did find an updated list of refactoring support for say Eclipse, that would probably not be representative.

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• NAPTR support for SLES

  - by egiakoum1984

  Do you know if there is a library in SLES9 or SLES10 which support NAPTR queries for ENUM functionality? The libadns doesn't support NAPTR. There are other libraries which support NAPTR queries but they aren't included in SLES.

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• How to monitor process hogging CPU on a remote server

  - by sergeb

  I have a remotely hosted (virtual, VMware) dedicated server (Windows 2008 Server Web edition w/ SP1) that I can only connect to over Remote Desktop. Lately, a process hogs CPU for ~40 minutes most every day (at a random hour) and brings all web sites on the server down. While this is going on I also cannot connect using Remote Desktop to investigate on what is that process... Promptly after 40 min I can RD and the first thing I see on the Perf Monitor is that there was something topping the CPU at 100% and stops just before I'm able to RD... I'm aware of the beginning and end of this for I have monitors setup that email me up/down status of the web sites but I'm locked out while this is happening - can't RD to the server until it's over (and too late to see the Task Manager/Process Explorer picture). What is the best way/tool to setup on the server to continuously monitor all processes so when this happens I login and "replay" it to find the process causing this trouble? (I have no control over the virtual/VMware setup for it is hosted by a 3rd-party but I have most full control over my dedicated machine) Thanks in advance!

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• running automated fsck on remote server

  - by GriffinHeart

  I had another question about df, and now i came to conclusion i need to run fsck my partition, i've been reading about it and would like some advice, if possible. The situation is like this, no physical access to the server and i want to run fsck. from what i read i just need to touch /forcefsck and when i reboot it will run fsck. My question is, at its basis, with what arguments will the fsck run? Will it need user input to correct errors, etc? and after running will it save a log of what happened? if this was how it ran it would be perfect, anyway of enforcing that on reboot? fsck -v -p /machine/disk/p1 2>&1 > fscklog.txt Also here they describe this: it's also a good idea on debian and debian-derivatives like ubuntu to edit /etc/default/rcS on remote servers and set "FSCKFIX=yes" that adds "-y" to the boot time fsck, so it doesn't risk the remote server being stuck waiting for someone to login at the console and run fsck. But on Centos that doesn't seem to exist I only have ssh access at the moment so that is why i'm being so picky with it. here's some info about disks and mounted volumes on the server: http://pastebin.centos.org/33314 Thanks.

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• Printing to a remote printer through the internet

  - by Lock

  I have a remote network (A) that is connected to a head office (B) through a private network. Network A only has 1 PC that requires the connection, and this is into a terminal server at network B. We want to save money by getting rid of the private network as only 1 PC now access it and it seems silly to pay ~$400 per month for something that is accessed by 1 PC. A VPN tunnel is out of the question as the provider wants to charge $600 a month for a VPN tunnel (more than a private network? I might get them to check these numbers). I was thinking of 2 options: 1) VPN client on the PC. This wouldn't cost a thing as we already have VPN users available. 2) Open up a port on the firewall of network B, forwarding to the terminal server. Now the problem is this: On the terminal server, the program that is accessed is for printing labels to the printer that is at network A. The program is setup to send all print jobs to a printer that is setup locally on the terminal server, which has its port mapped to the IP address of the printer that is at network A. If we got rid of the VPN tunnel and used clients/open up firewall port, the printer would no longer be able to find network A, and hence printing would not work. Any ideas to combat this issue? Can the printers at the remote network be setup as internet printers? I've never had any experience with internet printers. Can you open up ports and map to a public static IP address?

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• Level of SVG SMIL (animation) support among the browsers

  - by user246114

  Hi, Does anyone know the current state of SVG SMIL animation support in the popular browsers? It looks like Safari, Chrome, and Opera support it. Firefox has confusing reports in their dev pages about SMIL support having been added, but I don't see it as of v3.6: https://bugzilla.mozilla.org/show_bug.cgi?id=216462 I am ignoring IE since they don't even support SVG at all, and probably never will, much less SMIL. The other thing - just comparing this test page between Safari, Chrome, and Opera: http://srufaculty.sru.edu/david.dailey/svg/ovaling.svg looks like Opera is the only one that renders it correctly. Should we not be using SMIL - kind of looks half-baked in all the browsers (sadly)? Blast. Thanks

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• Does QT support ribbon control?

  - by jozi

  Does QT support ribbon control?

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• Visual Studio support for coding directly in *IL?

  - by jdk

  For the longest time I've been curious to code in Intermediate Language just as an academic endeavour and to gain a better understanding of what's "happening under the hood". Does anybody provide Visual Studio support for *IL in the form of: project templates, IntelliSense integration, and those kind of RAD features? Edits: I don't mean restricted to out of the box support. For example, I can download Visual Studio extensions to support Python, COBOL, etc. Want the same for *IL. There is a stand-alone Intermediate Assembler tool.

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• subdomain .htaccess redirection via ssh remote port forwarding

  - by Achim

  I ask you to help me URL redirecting a subdomain to a SSH remote forwarded port: The current setup is the following: The server A have a local webserver running on port 80. This server is connected to a DSL line or a GPRS connection where the IP address changes often. To prevent a DynDNS setup we established a SSH remote port forwarding to a server B with a static IP adress. This is done on server A by the following statement: ssh -N -p 80 -g -R 10000:localhost:80 tunneling@<Server B IP> So by accessing the new port 10000 of the servers B IP-adress, all traffic is forwarded to the server A port 80 - this works fine! But to offer a more comfortable url to the user I want to hide the server B IP-adress and offer a subdomain. My domain provider allows to add subdomains and redirections to some other servers. In general, this works, I've tested this with different servers. But it don't work if the destination is the port forwarded port of server B. The initial redirection is done, the request is send to server A and the response are forwarded to server B and shown in the browser - fine. But then the URL within the browser is switched away from the subdomain to the IP:port of server B. So the user don't see the subdomain in the URL string of the browser anymore. I've tried this with my providers subdomain redirection, as well as .htaccess redirect, as well as META refresh, the problem always persist. Is there a parameter in the ssh reverse forwarding setup (I guess this is the place where the fix have to be) to keep the typed in subdomain URL and not show the IP. Thanks Achim

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• Source control products that support linked/shared files?

  - by Ian Boyd

  We're interested in moving from a source control system that supports the concept of shared or linked files. A shared file means: a file modified in one project, is automatically updated changed in every other project that uses that same file. It does this without a developer having to request it, reverse-integrate it, ask for it, or even want it. We're trying to see if any other commonly used source-control systems can meet our needs, and include linked or shared files. My limited research shows that: Team Foundation Server doesn't support sharing files Subversion doesn't support sharing files (including Externals) CVS doesn't support sharing files (including Modules) Anything else? (besides our current source control product, obviously) References Subversion and shared files across repositories/projects? How to share files between CVS projects? Will TFS ever support shared files for projects under source control?

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• NX Client for Windows 7 Opens Remote Desktop in Multiple Windows

  - by Corey Kennedy

  What I'm trying to do: access my Ubuntu desktop remotely via NX Client on my Windows 7 laptop. My environment: server: Ubuntu 10.10 on AMD 1Ghz/512MB RAM PC client: Windows 7 on ThinkPad sl510 Software: server is running NXServer 3.4.0. Using xfce4 window manager. Laptop is using NXClient for Windows In my NX Client "Desktop" settings I've selected "Unix" and "Custom" for OS and environment. I've also specified "startxfce4" as the application to launch when NX connects. I am able to authenticate an NX session on my laptop. By this I mean, I can start the client on my laptop, enter credentials for my Linux user, and NX establishes a connection to the server and attempts to open a remote desktop window. The problem, though, is that this remote desktop is "fragmented" into many Windows. One window will display the bulk of my desktop (complete with desktop icons for "Home," "File System," and "Trash") while another window will contain the taskbar, and another window will contain the application strip. I can select each of these Windows individually, but I cannot click on any objects within them. I've searched Super User, Ubuntu Forums, NX help, Server Fault, and tried many Google searches - none have turned up another case of this particular problem. I'm stumped. Does anyone have any suggestions for what I might try? I'm guessing the problem has to do with my xfce config files, but I've only just setup this server - it's been a long time since I've used Linux and there's a lot I just don't know. What I am NOT trying to do: use Desktop sharing from Ubuntu, whereby I VNC into a desktop that I've already established on the server. I am trying to configure this Linux box as a headless server that I can stash someplace out-of-the-way in my house, then interact with through my laptop. I don't want to have a monitor or keyboard connected to the Linux box. Thanks for your help!

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• Does mysqli have support for ms sql?

  - by Doug

  Does mysqli have support for MS SQL?

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• IIS8 Asp.net State service remote connection failure

  - by maxisam

  Recently we upgrade our web server to windows server 2012 with IIS8. We have this issue when users try to connect the asp.net state service to this web server remotely. It always popup Unable to make the session state request to the session state server. Please ensure that the ASP.NET State service is started and that the client and server ports are the same. If the server is on a remote machine, please ensure that it accepts remote requests by checking the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aspnet_state\Parameters\AllowRemoteConnection. If the server is on the local machine, and if the before mentioned registry value does not exist or is set to 0, then the state server connection string must use either 'localhost' or '127.0.0.1' as the server name. In IIS7 / 7.5 we use the same way and it works fine. As long as the state service is running and firewall is set properly, we don't have any problem. However, in IIS8 it doesn't work. (We even turn off firewall to test it) Thanks for helping.

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• Cannot browse remote networks even with WINS configured

  - by paradroid

  As the NetBIOS protocol acts on Layer 2 and so is not routable, In order to enable network browsing of remote networks, WINS has been installed and configured on two domain controllers, both of which are on different networks. The WINS servers seem to be replicating with eachother, and each has 127.0.0.1 set as the Primary WINS Server in each of their LAN interface properties, with nothing entered for Secondary WINS Server. The DC which holds the PDC Emulator FSMO role has the Computer Browser service running and set to Auto start, and it has the WINS/NBT node type network setting at 0x8 (H-node - Hybrid node). Remote network browsing does not work. Is the WINS/NBT node type correct for this scenario? The reason why I think it may not be the right one is because I set the DHCP Server's 046 WINS/NBT node type option to 0x8 as well, after which the DHCP clients started to disappear from the Network folders. When that option is not set, does it default to B-node (Broadcast node)? Or could it be a problem with the WINS servers setup?

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