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NBC Sports wanted to engage
fans, grow their audience, and give their advertising customers more value.
They wanted to use social media to accomplish this.
NBC Sports recognized that sports in inherently social. When you watch a game
at the stadium or at home, you’re chatting with the people around you,
commenting on plays, and celebrating together after each score. NBC Sports
wanted to deliver this same social experience via social media channels.
NBC Sports used Oracle Social Relationship Management (SRM) to create an online
sporting community on Facebook. Fans can watch sporting events live on NBC television
while participating in fan commentary about the event on Facebook. The online fan
community is extremely engaged – much like fans in a sporting stadium would be
during a game. NBC Sports also pose sporting questions, provide sporting news,
and tie-in special promotions with their advertisers to their fans via
Facebook.
Since implementing their social strategy, NBC Sports has seen their fans become
more engaged, their television audience grow, and their advertisers happier
with new social offerings.
To see how Oracle Social Relationship Management can help create better customer experiences for your company, contact Oracle here.
Watch NBC Sports Video: Mark Lazarus, Chairman, NBC Sports Group, describes how Oracle Cloud’s SRM tools
helped the broadcaster engage with their fans on social media channels.
Watch Thomas Kurian Keynote: Thomas Kurian, Executive Vice President of Product Development, Oracle, describes Oracle’s Cloud platform and application strategy, how it is transforming
business management, and delivering great customer experiences here.
