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  • How to set up a mini call center?

    - by Ralph
    I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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  • How to format as FAT32 from Windows 7/Vista

    - by Jack Ukleja
    What is the best way to format a USB drive with FAT32 (for Mac compatibility) from within Windows 7/Vista? I ask because the Disk Management only lets you pick exFAT (because the disk is over 32GB I believe). Doing it from the command line with diskpart doesn't seem to work either.

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  • creating email forwarding accounts on the fly using

    - by Phil Jackson
    I've recently asked a question on Stack Overflow; http://stackoverflow.com/questions/2637137/creating-email-forwarding-accounts-on-the-fly-using-php and was I would find the solution here. first instruction was: Ask on the serverfault what operations you have have to perform. what config file to edit or something. Any help would be much appreciated. regards, phil

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  • Windows 8 Live ID / Service logon credentials

    - by dhh
    I installed Windows 8 on my home development machine some days ago. When installing a service by using installutil.exe I'm asked for logon credentials. Which credentials should I use here, as I'm logged on using my Windows live ID. Of course I can create a local Windows profile just for that, but my clients will ask this question too, sooner or later. When using my Windows Live ID (using my email address or the "local" username ms_001 as the logon name) I get the error: System.ComponentModel.Win32Exception: Access denied

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  • Automatically clear cache of all major browsers installed

    - by MorganTiley
    I would like a way to clear cache from all my locally installed browsers - quickly and easily. A simple utility that would ask "Clear all browser caches?" with Yes/No. Just the major browsers -IE, Firefox, Safari, Chrome and optionally Opera I understand CCleaner can do this but it is not as simple as I would like (as it has other functions as well). I tried googling/stacking and couldn't find anything.

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  • IIS Strategies for Accessing Secured Network Resources

    - by ErikE
    Problem: A user connects to a service on a machine, such as an IIS web site or a SQL Server database. The site or the database need to gain access to network resources such as file shares (the most common) or a database on a different server. Permission is denied. This is because the user the service is running under doesn't have network permissions in the first place, or if it does, it doesn't have rights to access the remote resource. I keep running into this problem over and over again and am tired of not having a really solid way of handling it. Here are some workarounds I'm aware of: Run IIS as a custom-created domain user who is granted high permissions If permissions are granted one file share at a time, then every time I want to read from a new share, I would have to ask a network admin to add it for me. Eventually, with many web sites reading from many shares, it is going to get really complicated. If permissions are just opened up wide for the user to access any file shares in our domain, then this seems like an unnecessary security surface area to present. This also applies to all the sites running on IIS, rather than just the selected site or virtual directory that needs the access, a further surface area problem. Still use the IUSR account but give it network permissions and set up the same user name on the remote resource (not a domain user, a local user) This also has its problems. For example, there's a file share I am using that I have full rights to for sharing, but I can't log in to the machine. So I have to find the right admin and ask him to do it for me. Any time something has to change, it's another request to an admin. Allow IIS users to connect as anonymous, but set the account used for anonymous access to a high-privilege one This is even worse than giving the IIS IUSR full privileges, because it means my web site can't use any kind of security in the first place. Connect using Kerberos, then delegate This sounds good in principle but has all sorts of problems. First of all, if you're using virtual web sites where the domain name you connect to the site with is not the base machine name (as we do frequently), then you have to set up a Service Principal Name on the webserver using Microsoft's SetSPN utility. It's complicated and apparently prone to errors. Also, you have to ask your network/domain admin to change security policy for both the web server and the domain account so they are "trusted for delegation." If you don't get everything perfectly right, suddenly your intended Kerberos authentication is NTLM instead, and you can only impersonate rather than delegate, and thus no reaching out over the network as the user. Also, this method can be problematic because sometimes you need the web site or database to have permissions that the connecting user doesn't have. Create a service or COM+ application that fetches the resource for the web site Services and COM+ packages are run with their own set of credentials. Running as a high-privilege user is okay since they can do their own security and deny requests that are not legitimate, putting control in the hands of the application developer instead of the network admin. Problems: I am using a COM+ package that does exactly this on Windows Server 2000 to deliver highly sensitive images to a secured web application. I tried moving the web site to Windows Server 2003 and was suddenly denied permission to instantiate the COM+ object, very likely registry permissions. I trolled around quite a bit and did not solve the problem, partly because I was reluctant to give the IUSR account full registry permissions. That seems like the same bad practice as just running IIS as a high-privilege user. Note: This is actually really simple. In a programming language of your choice, you create a class with a function that returns an instance of the object you want (an ADODB.Connection, for example), and build a dll, which you register as a COM+ object. In your web server-side code, you create an instance of the class and use the function, and since it is running under a different security context, calls to network resources work. Map drive letters to shares This could theoretically work, but in my mind it's not really a good long-term strategy. Even though mappings can be created with specific credentials, and this can be done by others than a network admin, this also is going to mean that there are either way too many shared drives (small granularity) or too much permission is granted to entire file servers (large granularity). Also, I haven't figured out how to map a drive so that the IUSR gets the drives. Mapping a drive is for the current user, I don't know the IUSR account password to log in as it and create the mappings. Move the resources local to the web server/database There are times when I've done this, especially with Access databases. Does the database have to live out on the file share? Sometimes, it was just easiest to move the database to the web server or to the SQL database server (so the linked server to it would work). But I don't think this is a great all-around solution, either. And it won't work when the resource is a service rather than a file. Move the service to the final web server/database I suppose I could run a web server on my SQL Server database, so the web site can connect to it using impersonation and make me happy. But do we really want random extra web servers on our database servers just so this is possible? No. Virtual directories in IIS I know that virtual directories can help make remote resources look as though they are local, and this supports using custom credentials for each virtual directory. I haven't been able to come up with, yet, how this would solve the problem for system calls. Users could reach file shares directly, but this won't help, say, classic ASP code access resources. I could use a URL instead of a file path to read remote data files in a web page, but this isn't going to help me make a connection to an Access database, a SQL server database, or any other resource that uses a connection library rather than being able to just read all the bytes and work with them. I wish there was some kind of "service tunnel" that I could create. Think about how a VPN makes remote resources look like they are local. With a richer aliasing mechanism, perhaps code-based, why couldn't even database connections occur under a defined security context? Why not a special Windows component that lets you specify, per user, what resources are available and what alternate credentials are used for the connection? File shares, databases, web sites, you name it. I guess I'm almost talking about a specialized local proxy server. Anyway, so there's my list. I may update it if I think of more. Does anyone have any ideas for me? My current problem today is, yet again, I need a web site to connect to an Access database on a file share. Here we go again...

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  • Best Practise: DNS and VPN (with private network IPs)

    - by ribx
    I am trying to find the best solution for my DNS problem. We are running several services in our company that you can reach only over VPN. Other services, that are reachable through the internet got the domain ... At the moment all services inside the VPN network go by .local... These have an VPN IP of the private network 192.168.252.0/24. Clients reach from Linux over OSX to Windows. I can think of 4 possibilities to implement a DNS infrastructure: Most common: an internal DNS Server, that is pushed by the VPN. But this has several drawbacks: your DNS responses are limited to the speed of the VPN Connection and your own DNS server. Because of very complex websites, this can increase the time for a page to load quite a lot. Also: we have several VPNs that are not connected to each other and all of them have their own DNS server. Several DNS servers locally. These have to be configured by hand. And you have to use some third party tool like dnsmasq. If you start a DNS request, you ask your locally running DNS server, which decides which server to ask for which domain name. One college of mine uses such a solution with this OSX (I am sorry, I don't remember the name of the application). You use your domain hoster. Most of them have APIs available to manipulate your DNS entries. So you could pull your private network informations to your domain hoster. I am not sure whether they all accept private network IPs. But I guess there will be some problems in the same way as in number 4. The one we currently use, because it's for us the most logical choice: we forward the sub domain *.local.. to our own public DNS Server. This works quite good for some public DNS Servers like Google. But most ISPs do not forward the answers. Or don't do that always. Like my ISP sends me a positive result of the a DNS request of a *.local.. domain only every 10th time I make a nslookup. (Can someone explain this?) Here the real Question: Is there another solution we were not thinking about? Or: What of these methods do you use?

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  • Local, Multiple-Blog (ie Dashboard) Blogging Software as Alternative to Blogger [closed]

    - by Synetech inc.
    FOR RE-OPENING: I don’t see how it is “too localized”. Plenty of people like to run their own web-apps instead of relying on third-party services. If that were not true, then WordPress, phpBB, Apache, PHP, etc. would not be available for general use. As for “Internet audience at large”, I must have missed the part where it was a rule that you are only allowed to ask for help for things that applies to everyone else too; I thought you were allowed to ask for help. Besides, if someone knows of software that fulfills the question, then it is relevant to whomever would download it, and so is not only applicable to an “extraordinarily narrow situation”. (Besides, the reason that I was asking was because Google had announced that it was discontinuing FTP support for Blogger and so many people were affected—read NOT TOO LOCALIZED—and were trying to find alternatives.) Hi, I am trying to find software (for Windows, PHP, MySQL/SQLite/flat, free, open-source) to localize all of my software and service so that I can keep my files and host when needed from my own system instead of some remote computer. I’ve already selected things like web, FTP, and db servers. I’ve chosen forum and wiki software, as well as an RCS system. At this point, all I’m still looking for—actually, I still need to choose bug-tracking software, but besides that—is blogging software. I still use Blogger and am trying to find something that I can use to import my Blogger stuff and store on (and publish to) my home system. I have read of various blogging software including WordPress, MovableType, and TextPattern. The problem is that I am trying to find something that is like Blogger (which from what I can tell is not available on Google Code as open-source). What I specifically need is multiple-blog support. That is, multiple blogs ala the Blogger Dashboard, not multiple user accounts (although that is important as well). The closest thing that I have been able to find is using Wordpress categories to simulate multiple blogs, but that’s not really what I want. I want software that I can run locally that has a multi-blog dashboard like Blogger. Any ideas? Thanks a lot!

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  • How can I install both mod-perl2 and mod-php5 on Ubuntu?

    - by RickMeasham
    From Ubuntu's package libary, I find the two modules I need. However: mod-perl2 requires apache2-mpm-worker mod-php5 requires apache2-mpm-prefork The two apache modules are mutually exclusive and ask me to un-install the other in order to install each. Which means I can't get a server running with both mod-perl2 and mod-php5. Any help greatly appreciated.

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  • how to do automatic backup of running vmware virtual machine?

    - by Radek
    I want to do regular automatic backup of my vmware virtual machine (16GB big, Windows XP) that is running I do not have an access to ESX admin. I can ask our admin to set up something in the admin area but I do not have access for myself. I have installed few programs that are important to me so I want to have working backup at any point of time. Note: I know I can copy all the files when the virtual machine is not up and running.

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  • Difference ProxyPass and RewriteRule

    - by Wesho
    I just came across a case where ProxyPass (ProxyPassMatch to be exact) is being used in an Apache configuration file. This mod_proxy rule is being used to proxy from a whole cluster to one specific server, when a certain file is requested which only resides on that server. Now I'm a bit confused since I can't grasp why something like this cannot be achieved using a RewriteRule. So in essence I want to ask: What is the difference between ProxyPassMatch and a RewriteRule in this case?

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  • Good infrastructure design questions for software developers?

    - by JakeRobinson
    Building on Jeff's blog post titled Vampires (Programmers) versus Werewolves (Sysadmins) From my perspective, the whole point of the company is to talk about what we're doing. Getting things done is important, of course, but we have to stop occasionally to write up what we're doing, how we're doing it, and why we're even doing it in the first place -- including all our doubts and misgivings and concerns. So, what are some questions you ask your software developers when they request a server?

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  • How do I access a hard drive from a computer where windows is deleted?

    - by Intredasting
    Here is the current situation: My cousin deleted Windows from his hard drive (yeah, don't ask...). His hard drive still has about 200 GB of files on it that he may want to recover before we format the hard drive and reinstall Windows 7 to it. Is there a way I can create a bootable CD from some utility that will allow me to access the files on the hard drive, and copy it to a flash drive? What's the best utility for that?

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  • Sysinternal's Process Explorer v14 doesn't show network activity.

    - by MikMik
    The new version of Process Explorer shows network activity history, but it doesn't in one of my computers. This particular PC runs Windows XP SP3 and it has just been reformatted so everything is "fresh". I have even installed WinPCap and Microsoft Network monitor, in case some of these drivers were necessary, but the graph stays in 0. Any ideas why this could happen? I would ask in Sysinternal's forum, but I really don't want to register in yet another forum.

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  • Windows Seven, Large and Extra Large icons missing.

    - by Mohammad
    Some of my Large icons and extra large icons in windows 7 have gone blank. Nothing shows up in their place. The media icons are fine, thumbnails are created, tho My Computer can't show an icon for my drives when i ask it to show them in Large and Extra Large formats. Also I can't change my computer desktop, it's just black. Which system files have been damaged, how can i replace them?

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  • Installing libcurl and libxml for PHP on windows

    - by mauro.dec
    Hello! Ive done a fair ammount of googling but didnt find any answers yet so I decided to ask here. I need to do some programming with PHP and Google Checkout. I need to install libcurl and libxml on a server running WAMP, but being a Linux user myself I have no idea how to install these libs. Has anyone here done this before? Thanks in advance.

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  • Bacula backup on Linux, restore on FreeBSD

    - by Martin Orda
    I'd like to migrate my storage server from Linux (Debian) to FreeBSD. Biggest part of this is restoring backups saved on Linux to tape volumes on the newly installed FreeBSD. Unfortunately I don't have anywhere to test this on at the moment but I'd like to ask you if you're aware of any incompatiblities or Bacula specific settings that should be used to make this as smooth of a process as possible.

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  • Is there a Kerberos testing tool?

    - by ixe013
    I often use openssl s_client to test and debug SSL connections (to LDAPS or HTTPS services). It allows me to isolate the problem down to SSL, without anything getting in the way. I know about klist that allows me to purge the ticket cache. Is there tool that would allow me to ask a Kerberos ticket for a given server, not event sending it ? Just enough to see the whole Kerberos exchange in Wireshark for example ?

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