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  • SilverlightShow for Dec 27-Jan 2, 2011

    - by Dave Campbell
    Check out the Top Five most popular news at SilverlightShow for Dec 27-Jan 2, 2011. The most visited news for last week is Mahesh Sabnis's post on how to use Prism in Silverlight 4. Among the top 5 news is also the announcement for SilverlightShow December Newsletter that you can now read online. Here is SilverlightShow's weekly top 5: Using Prism with Silverlight 4 "What's new in Silverlight 4 demo" app Cinch - A Rich Full Featured WPF/SL MVVM Framework SilverlightShow December Newsletter Now Online Cracking a Microsoft contest or why Silverlight-WCF security is important Visit and bookmark SilverlightShow. Stay in the 'Light

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  • MySQL Connect Only 10 Days Away - Focus on InnoDB Sessions

    - by Bertrand Matthelié
    Time flies and MySQL Connect is only 10 days away! You can check out the full program here as well as in the September edition of the MySQL newsletter. Mat recently blogged about the MySQL Cluster sessions you’ll have the opportunity to attend, and below are those focused on InnoDB. Remember you can plan your schedule with Schedule Builder. Saturday, 1.00 pm, Room Golden Gate 3: 10 Things You Should Know About InnoDB—Calvin Sun, Oracle InnoDB is the default storage engine for Oracle’s MySQL as of MySQL Release 5.5. It provides the standard ACID-compliant transactions, row-level locking, multiversion concurrency control, and referential integrity. InnoDB also implements several innovative technologies to improve its performance and reliability. This presentation gives a brief history of InnoDB; its main features; and some recent enhancements for better performance, scalability, and availability. Saturday, 5.30 pm, Room Golden Gate 4: Demystified MySQL/InnoDB Performance Tuning—Dimitri Kravtchuk, Oracle This session covers performance tuning with MySQL and the InnoDB storage engine for MySQL and explains the main improvements made in MySQL Release 5.5 and Release 5.6. Which setting for which workload? Which value will be better for my system? How can I avoid potential bottlenecks from the beginning? Do I need a purge thread? Is it true that InnoDB doesn't need thread concurrency anymore? These and many other questions are asked by DBAs and developers. Things are changing quickly and constantly, and there is no “silver bullet.” But understanding the configuration setting’s impact is already a huge step in performance improvement. Bring your ideas and problems to share them with others—the discussion is open, just moderated by a speaker. Sunday, 10.15 am, Room Golden Gate 4: Better Availability with InnoDB Online Operations—Calvin Sun, Oracle Many top Web properties rely on Oracle’s MySQL as a critical piece of infrastructure for serving millions of users. Database availability has become increasingly important. One way to enhance availability is to give users full access to the database during data definition language (DDL) operations. The online DDL operations in recent MySQL releases offer users the flexibility to perform schema changes while having full access to the database—that is, with minimal delay of operations on a table and without rebuilding the entire table. These enhancements provide better responsiveness and availability in busy production environments. This session covers these improvements in the InnoDB storage engine for MySQL for online DDL operations such as add index, drop foreign key, and rename column. Sunday, 11.45 am, Room Golden Gate 7: Developing High-Throughput Services with NoSQL APIs to InnoDB and MySQL Cluster—Andrew Morgan and John Duncan, Oracle Ever-increasing performance demands of Web-based services have generated significant interest in providing NoSQL access methods to MySQL (MySQL Cluster and the InnoDB storage engine of MySQL), enabling users to maintain all the advantages of their existing relational databases while providing blazing-fast performance for simple queries. Get the best of both worlds: persistence; consistency; rich SQL queries; high availability; scalability; and simple, flexible APIs and schemas for agile development. This session describes the memcached connectors and examines some use cases for how MySQL and memcached fit together in application architectures. It does the same for the newest MySQL Cluster native connector, an easy-to-use, fully asynchronous connector for Node.js. Sunday, 1.15 pm, Room Golden Gate 4: InnoDB Performance Tuning—Inaam Rana, Oracle The InnoDB storage engine has always been highly efficient and includes many unique architectural elements to ensure high performance and scalability. In MySQL 5.5 and MySQL 5.6, InnoDB includes many new features that take better advantage of recent advances in operating systems and hardware platforms than previous releases did. This session describes unique InnoDB architectural elements for performance, new features, and how to tune InnoDB to achieve better performance. Sunday, 4.15 pm, Room Golden Gate 3: InnoDB Compression for OLTP—Nizameddin Ordulu, Facebook and Inaam Rana, Oracle Data compression is an important capability of the InnoDB storage engine for Oracle’s MySQL. Compressed tables reduce the size of the database on disk, resulting in fewer reads and writes and better throughput by reducing the I/O workload. Facebook pushes the limit of InnoDB compression and has made several enhancements to InnoDB, making this technology ready for online transaction processing (OLTP). In this session, you will learn the fundamentals of InnoDB compression. You will also learn the enhancements the Facebook team has made to improve InnoDB compression, such as reducing compression failures, not logging compressed page images, and allowing changes of compression level. Not registered yet? You can still save US$ 300 over the on-site fee – Register Now!

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  • Speed Up the Help Dialog in Windows and Office

    - by Matthew Guay
    When you click help, you don’t want to wait for your computer to bring it to you.  Here’s how you can speed up the help dialog in Windows and Office. If you have a slow internet connection, chances are you’ve been frustrated by the Help dialog in Windows and Office trying to download fresh content every time you open them. This can be great if the updated help files contain better content, but sometimes you just want to find what you were looking for without waiting.  Here’s how you can turn off the automatic online help. Use Local Help in Windows Windows 7 and Vista’s help dialog usually tries to load the latest content from the net, but this can take a long time on slow connections. If you’re seeing the above screen a lot, you may want to switch to offline help.  Click the “Online Help” button at the bottom, and select “Get offline Help”. Now your computer will just load the pre-installed help files.  And don’t worry; if there’s a major update to your help files, Windows will download and install it through Windows Update.   Stupid Geek Tip: An easy way to open Windows Help is to click on your desktop or Start Menu and press F1 on your keyboard. Use Local Help in Office This same trick works in Office 2007 and 2010.  We’ve actually had more problems with Office’s help being tardy. Solve this the same way as with Windows help.  Click on the “Connected to Office.com” or “Connected to Office Online” button, depending on your version of Office, and select “Show content only from this computer”. This will automatically change the settings for Help in all of your Office applications. While this may not be a major trick, it can be helpful especially if you have a slow internet connection and want to get things done quickly.  Similar Articles Productive Geek Tips How to See the About Dialog and Version Information in Office 2007Speed Up SATA Hard Drives in Windows VistaMake Mouse Navigation Faster in WindowsSpeed up Your Windows Vista Computer with ReadyBoostSet the Speed Dial as the Opera Startup Page TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 FoxClocks adds World Times in your Statusbar (Firefox) Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • CodePlex Daily Summary for Thursday, May 20, 2010

    CodePlex Daily Summary for Thursday, May 20, 2010New ProjectsAlphaChannel: Closed projectAragon Online Client: The Aragon Online Client is a front-end application allowing users to play the online game http://aragon-online.net The client fetches game data a...BISBCarManager: Car managerBlammo.Net: Blammo.Net is a simple logging system that allows for multiple files, has simple configuration, and is modular.C# IMAPI2 Samples: This project is my effort to port the VB Script IMAPI2 samples to C# 4.0 and provide CD/DVD Burning capabilities in C#. This takes advantage of th...DemotToolkit: A toolbox to help you enjoy the demotivators.FMI Silverlight Course: This is the site for the final project of the Silverlight course taught at the Sofia University in the summer semester of 2010.InfoPath Publisher Helper: Building a large set of InfoPath Templates? Bored of the repetive stsadm commands to deploy an online form? This tool will allow you to submit ...JSBallBounce - HTML5 Stereocopy: A demo of basic stereoscopy in HTML5Kindler: Kindler allows you to easily convert simply HTML into documents that can be easily read on the Amazon Kindle.Maybe: Maybe or IfNotNull using lambdas for deep expressions. int? CityId= employee.Maybe(e=>e.Person.Address.City);PopCorn Project : play music with system beeps: PopCorn is an application that can play monophonic music through system beeps. You can launch music on the local machine, or on a remote server thr...RuneScape 2 Chronos - Emulation done right.: RuneScape 2 Chronos is a RuneScape 2 Emulator framework. It is completely open-source and is programmed in a way in which should be simpler for it'...RWEntregas: Projeto do Rogrigo e Wender referente a entregasSilverAmp: A media player to demonstrate lots of new Silverlight 4 features. Running out of browser and reading files from the MyMusic folder are two of them....Silverlight Scheduler: A light-weight silverlight scheduler control.SimpleContainer: SimpleContainer is very simple IoC container that consists of one class that implements two remarkable methods: one for registration and one for re...sqlserverextensions: This project will provide some use operations for files and directories. Further development will include extended string operations.TechWorks Portugal Sample BI Project: Techworks is a complete Microsoft BI sample project customized for Portugal to be used in demo and learning scenarios. It is based in SQL Server 20...Test4Proj: Test4ProjTV Show Renamer: TV Show Renamer is a program that is designed to take files downloaded off the internet and rename them to a more user friendly file name. It is fo...UnFreeZeMouSeW7: This small application disable or enable the standby mode on Windows 7 devices. As the mouse pointer freezes or the latency increase on some device...VianaNET - Videoanalysis for physical motion: The VianaNET project targets physics education. The software enables to analyze the motion of colored objects in life-video and video files. The da...Visual Studio 2010 extension for helping SharePoint 2010 debugging: This is a Visual Studio 2010 extensibility project that extends the debugging support for the built-in SharePoint 2010 tools with new menu items an...Visual Studio 2010 Load Test Plugins Library: Useful plugin library for Visual Studio Load Test 2010 version. (Best for web tests).VMware Lab Manager Powershell Cmdlet: This is a simple powershell cmdlet which connects you with the VMware lab manager internal soap api.Webgame UI: Bot to webgameNew ReleasesActipro WPF Controls Contrib: v2010.1: Minor tweaks and updated to target Actipro WPF Studio 2010.1. Addition of Editors.Interop.Datagrid project, which allows Actipro Editors for WPF t...Blammo.Net: Blammo.Net 1.0: This is the initial release of Blammo.Net.Build Version Increment Add-In Visual Studio: Shared Assembly Info Setup: Example solution that makes use of one shared assembly info file.CSS 360 Planetary Calendar: Zero Feature Release: =============================================================================== Zero Feature Release Version: 0.0 Description: This is a binar...DotNetNuke® Community Edition: 05.04.02: Updated the Installation Wizard's Polish & German language packs. Improved performance of Sql script for listing modules by portal. Improved De...DotNetNuke® Store: 02.01.36: What's New in this release? Bugs corrected: - The reference to resource.zip has been commented in the Install package. Sorry for that it's my mista...Extend SmallBasic: Teaching Extensions v.016: added turtle tree quizExtremeML: ExtremeML v1.0 Beta 2: Following the decision to terminate development of the Premium Edition of ExtremeML, this release includes all code previously restricted to the Pr...InfoPath Publisher Helper: 1st Release: InfoPath Publisher Helper Tool The version is mostly stable. There are some UI errors, which can be ignored. The code has not been cleaned up so t...JSBallBounce - HTML5 Stereocopy: HTML5 Stereoscopic Bouncing Balls Demo: Stereoscopic rendering in HTML5kdar: KDAR 0.0.22: KDAR - Kernel Debugger Anti Rootkit - signature's bases updated - ALPC port jbject check added - tcpip internal critical area checks added - some ...Lightweight Fluent Workflow: Objectflow core: Release Notes Fixed minor defects Framework changes Added IsFalse for boolean conditions Defects fixed IsTrue works with Not operator Installati...LiquidSilver SharePoint Framework: LiquidSilver 0.2.0.0 Beta: Changes in this version: - Fixed a bug in HgListItem when parsing double and int fields. - Added the LiquidSilver.Extra project. - Added the Liquid...Matrix: MatrixPlugin-0.5.1: Works with UniqueRoutes plugin on Google Code Works in Linux (path changes, variable usage etc) Builds .st2plugin by default Adapted to ST3MRDS Samples: MRDS Samples 1.0: Initial Release Please read the installation instructions on the Read Me page carefully before you unzip the samples. This ZIP file contains sourc...PopCorn Project : play music with system beeps: Popcorn v0.1: 1st beta releaseRuneScape 2 Chronos - Emulation done right.: Revision 0: Alpha stage of the Chronos source.SCSI Interface for Multimedia and Block Devices: Release 13 - Integrated Shell, x64 Fixes, and more: Changes from the previous version: - Added an integrated shell browser to the program and removed the Add/Remove File/Folder buttons, since the she...Silverlight Console: Silverlight Console Release 2: Release contains: - Orktane.Console.dll - Orktane.ScriptActions.dll Release targets: - Silverlight 4 Dependencies: - nRoute.Toolkit for Silverlig...SimpleContainer: SimpleContainer: Initial release of SimpleContainer library.Springshield Sample Site for EPiServer CMS: Springshield 1.0: City of Springshield - The accessible sample site for EPiServer CMS 6. Read the readme.txt on how to install.SQL Trim: 20100519: Improved releasesqlserverextensions: V 0.1 alpha: Version 0.1 Alphasvchost viewer: svchost viewer ver. 0.5.0.1: Got some feedback from a user, with some nice ideas so here they are: • Made the program resizable. • Program now saves the size and position when...Tribe.Cache: Tribe.Cache RC: Release Candidate There are breaking changes between BETA and RC :- 1) Cache Dictionary is now not exposed to the client. 2) Completly Thread Sa...TV Show Renamer: TV Show Renamer: This is the first public release. Don't worry that it is version 2.1 that is because i keep adding features to it and then upping the version numbe...UnFreeZeMouSeW7: UnFreeZeMouSeW7 0.1: First releaseVCC: Latest build, v2.1.30519.0: Automatic drop of latest buildVianaNET - Videoanalysis for physical motion: VianaNET V1.1 - alpha: This is the first alpha release of the completely rewritten Viana. Known issues are: - sometimes black frame at initial load of video - no abilit...visinia: visinia_1: The beta is gone, the visinia is here with visinia 1. now you can confidently install visinia use visinia and enjoy visinia. This version of visini...visinia: visinia_1_Src: The beta is gone, the visinia is here with visinia 1. now you can confidently install visinia use visinia and enjoy visinia. This version of visini...Visual Studio 2010 extension for helping SharePoint 2010 debugging: 1.0 First public release: The extension is released as a Visual Studio 2010 solution. See my related blog post at http://pholpar.wordpress.com/2010/05/20/visual-studio-2010-...Visual Studio 2010 Load Test Plugins Library: version 1 stable: version 1 stableVMware Lab Manager Powershell Cmdlet: LMCmdlet 1.0.0: first Release. You need to be an Administrator to install this cmdlet. After you run setup open powershell type: Get-PSSnapin -Registered you sh...WF Personalplaner: Personalplaner v1.7.29.10139: - Wenn ein Schema erstellt wird mit der Checkbox "Als neues Schema speichern" wurde pro Person ein Schema erstellt - Wenn ein Pensum geändert wurde...XAM.NET: XAM 1.0p2 + Issue Tracker 8396: Patch release for Issue Tracker 8396Xrns2XMod: Xrns2XMod 1.2: Fixed 32 bit flac conversion - Thanks to Yuri for updating FlacBox librariesMost Popular ProjectsRawrWBFS ManagerAJAX Control ToolkitMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitWindows Presentation Foundation (WPF)patterns & practices – Enterprise LibraryMicrosoft SQL Server Community & SamplesPHPExcelASP.NETMost Active Projectspatterns & practices – Enterprise LibraryRawrPHPExcelGMap.NET - Great Maps for Windows Forms & PresentationCustomer Portal Accelerator for Microsoft Dynamics CRMBlogEngine.NETWindows Azure Command-line Tools for PHP DevelopersCassiniDev - Cassini 3.5/4.0 Developers EditionSQL Server PowerShell ExtensionsFluent Ribbon Control Suite

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  • Documentation in Oracle Retail Merchandising System (RMS) and Oracle Retail Fiscal Management System (ORFM), Release 13.2.4

    - by Oracle Retail Documentation Team
    The Patch Release 13.2.4 of the Oracle Retail Merchandising System (RMS) and its module, Oracle Retail Fiscal Management (ORFM)  is now available from My Oracle Support. End User Documentation Enhancements The following summarize the highlights of changes made to the documentation in conjunction with the new Brazil-related functionality: Foundation chapter in the Oracle Retail Merchandising System (RMS)/Sales Audit (ReSA) Brazil Localization User GuideThis chapter was updated with a non-base Localization Flexible Attribution Solution (LFAS) section that addresses the addition of several new custom attributes to Items and Suppliers through non-base LFAS for Brazil; it also addresses the extension of the Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (ORFM).  ORFM User GuideThe Purchase Order chapter was updated to include schedule related updates for a Nota Fiscal. The Fiscal Documents chapter was updated to include information on creating a new NF and searching for details using Vendor Product Number. Oracle Retail Fiscal Management/RMS Brazil Localization Implementation GuideThe Implementation Checklist chapter was updated with a note on multi-currency functionality. The Batch Processes chapter was updated with information on the NF EDI batch. The following summarize the highlights of changes made to the documentation in conjunction with the new technical certifications (see the RMS 13.2.4 Release Notes for more information): Installation Guides for RMS and for ORFM/RMS BrazilThese installation guides were updated extensively to account for the multiple technical certification enhancements in 13.2.4. White Paper: How to Upgrade from WebLogic11g 10.3.3 to WebLogic11g 10.3.4  (Doc ID: 1432575.1)See the previous blog entry regarding this new White Paper. New Documents on My Oracle Support for Brazil Localization Overview and Interfaces Tax Vendor Integration (Doc ID: 1424048.1)Oracle chooses to integrate with a third party tax expert to delivery the Brazilian solution. Oracle has built the Retail Tax Integration layer (RTIL) as the key integration component to support the integration of Oracle suite of products with external tax vendors. This paper addresses the RTIL integration interfaces with TaxWeb, providing guidance on the typical integration interfaces and operations that must be supported by other tax solutions in the Brazilian market. Oracle Retail Fiscal Management/RMS Brazil Localization: Localization Flexible Attribute Solution (LFAS) (Doc ID: 1418509.1)The white paper covers the definition of custom attributes in Localization Flexible Attribute Solution (LFAS) and enables retailers to perform data conversion changes. Retailers can add several new custom attributes to Items and Suppliers through non-base LFAS for Brazil and extend Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (RFM). Documents Published in RMS and ORFM Release 13.2.4 Oracle Retail Merchandising System Release Notes Oracle Retail Merchandising System Installation Guide Oracle Retail Merchandising System User Guide and Online Help Oracle Retail Sales Audit (ReSA) User Guide and Online Help Oracle Retail Merchandising System Operations Guide Oracle Retail Merchandising System Data Model Oracle Retail Merchandising Batch Schedule Oracle Retail Merchandising Implementation Guide Oracle Retail POS Suite 13.4.1 / Merchandising Operations Management13.2.4 Implementation Guide Oracle Retail Fiscal Management Data Model Oracle Retail Fiscal Management/RMS Brazil Localization Installation Guide Oracle Retail Fiscal Management/RMS Brazil Localization Implementation Guide Oracle Retail Fiscal Management User Guide and Online Help

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Data Quality Services Performance Best Practices Guide

    This guide details high-level performance numbers expected and a set of best practices on getting optimal performance when using Data Quality Services (DQS) in SQL Server 2012 with Cumulative Update 1. Schedule Azure backupsRed Gate’s Cloud Services makes it simple to create and schedule backups of your SQL Azure databases to Azure blob storage or Amazon S3. Try it for free today.

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  • POP Culture

    - by [email protected]
    When we hear the word POP, we normally think of a soft drink, or a soda, while for others, it might be their favourite kind of music. In my case, it's the sound my knee makes when I bend down. Within Oracle though, when we talk about POP, we are referring to the Partner Ordering Portal. The Partner Ordering Portal, or POP as we like to call it, provides AutoVue Partners with a method to submit their orders online. POP offers Partners with up-to-date pricing and licensing information, efficient order processing, as most data is validated on screen, thereby reducing errors and enabling faster processing and, online order status and tracking. POP is not yet available in every country, but it is available in most. Click here to check out the POP home page (OPN Login information required) to see if your country of business is eligible to use POP and, for access to creating an account, watching instructional training viewlets, etc.

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  • Oracle Database 11g Release 2 is SAP certified for Unix and Linux platforms.

    - by jenny.gelhausen
    SAP announces certification of Oracle Database 11g Release 2 on all available UNIX and Linux platforms. This certification comes along with the immediate availability of the following important options and features: * Advanced Compression Option (table, RMAN backup, expdp, DG Network) * Real Application Testing * Oracle Database 11g Release 2 Database Vault * Oracle Database 11g Release 2 RAC * Advanced Encryption for tablespaces, RMAN backups, expdp, DG Network * Direct NFS * Deferred Segments * Online Patching All above functionality has been fully integrated within the SAP products so they can be utilized and managed from within the SAP solution stack. All required migration steps can be done fully online. Learn why Oracle is the #1 Database for Deploying SAP Applications SAP Certification announcement var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • What is safe to exclude for a full system backup?

    - by seb
    Hi, I'm looking for a list which paths/files are safe to exclude for a full system/home backup. Considering that I have a list of installed packages. /home/*/.thumbnails /home/*/.cache /home/*/.mozilla/firefox/*.default/Cache /home/*/.mozilla/firefox/*.default/OfflineCache /home/*/.local/share/Trash /home/*/.gvfs/ /tmp/ /var/tmp/ not real folders but can cause severe problems when 'restoring' /dev /proc /sys What about... /var/ in general? /var/backups/ - can get quite large /var/log/ - does not require much space and can help for later comparison /lost+found/

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  • Battery management doesn't recognize removal of power supply

    - by Jason
    I have a Lenovo Y460p running Ubuntu 12.04 (64-bit). The battery does charge normally, but unplugging the power supply only very briefly shows the correct battery indicator. After about 1 second, it reverts to the charging indicator. If the power supply is connected the power statistics show: "Supply Yes" "Online Yes" If it is not connected it shows: "Supply Yes" "Online No" My problem is almost exactly like the one in this post: Ubuntu 11.10 power management does not recognize removal of power supply The only exception is that my system does not dual-boot with Windows. This is Ubuntu only. The computer in the other post is a Lenovo as well; not sure if that has anything to do with it. Any help would be greatly appreciated. Thanks.

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  • Storage and BackUp Strategies

    - by Chandra Vennapoosa
    Many of us are familiar with backing up our data.  While it sounds pretty simple, the fact is that most of the computer users do not backup their data. Some of the excuses which they often make involve how long it takes, how slow it is, or how many DVDs or disks they need. However, once disaster strikes, the loss that you will suffer by not having your data backed up can be very severe. Topics Introduction What is an Online Back Up? Online Back Up Strategies Implementing Disaster Avoidance Implementation and Storage Security Issues to Consider Reader complete article : Storage and BackUp Strategies

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  • Amazon.com Cutting Off Colorado Affiliates

    - by Joe Mayo
    I received an email from Amazon.com today, essentially cutting off my affiliate status because I'm in Colorado. Colorado recently passed legislation that requires retailers to either collect sales tax for on-line transactions or engage in an onerous process that makes you wish you had collected sales tax.  After I Tweeted this, Mike Jones tweeted a link to the legislation.  Here's an excerpt from Amazon.com's email: "Dear Colorado-based Amazon Associate: We are writing from the Amazon Associates Program to inform you that the Colorado government recently enacted a law to impose sales tax regulations on online retailers. The regulations are burdensome and no other state has similar rules. The new regulations do not require online retailers to collect sales tax. Instead, they are clearly intended to increase the compliance burden to a point where online retailers will be induced to "voluntarily" collect Colorado sales tax -- a course we won't take. We and many others strongly opposed this legislation, known as HB 10-1193, but it was enacted anyway. Regrettably, as a result of the new law, we have decided to stop advertising through Associates based in Colorado. We plan to continue to sell to Colorado residents, however, and will advertise through other channels, including through Associates based in other states. There is a right way for Colorado to pursue its revenue goals, but this new law is a wrong way. As we repeatedly communicated to Colorado legislators, including those who sponsored and supported the new law, we are not opposed to collecting sales tax within a constitutionally-permissible system applied even-handedly. The US Supreme Court has defined what would be constitutional, and if Colorado would repeal the current law or follow the constitutional approach to collection, we would welcome the opportunity to reinstate Colorado-based Associates. You may express your views of Colorado's new law to members of the General Assembly and to Governor Ritter, who signed the bill. Your Associates account has been closed as of March 8, 2010, and we will no longer pay advertising fees for customers you refer to Amazon.com after that date. Please be assured that all qualifying advertising fees earned prior to March 8, 2010, will be processed and paid in accordance with our regular payment schedule. Based on your account closure date of March 8, any final payments will be paid by May 31, 2010. We have enjoyed working with you and other Colorado-based participants in the Amazon Associates Program, and wish you all the best in your future.   Best Regards,   The Amazon Associates Team"

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  • Reporting Services Disaster Recovery

    Dave Lumley presents a Reporting services disaster recovery solution for SQL Server Standard Edition, using 2 servers. Worth the read if you don't run Enterprise. SQL Backup Pro wins Gold Community Choice AwardFind out why the SQL Server Community voted SQL Backup Pro 'Best Backup and Recovery Product 2012'. Get faster, smaller, fully verified backups. Download a free trial now.

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  • input / output error, drives randomly refusing to read / write

    - by ILMV
    I have an issue with one of our servers running Ubuntu 10.04, it is running BackupPC and collects backups from various machines / servers around the building. On the 8th minute (12:08, 12:18, 12:28 etc) the backups are transferred to an external hard drive, we have three and rotate one drive for another everyday. The problem we are having is we are randomly experiencing input / output errors, when this happens you cannot read / write to the drive, it hasn't unmounted so I can cd to the mount point /media/backup1. The drives are not faulty as it's happening on all of them, so I'm at a loss as to what the problem could be, here is an example of the many errors we get: gzip: stdout: Input/output error /var/lib/backuppc/backuppc_offline: line 47: /media/backup1/Tue/offline.log: Input/output error ls: cannot access /media/backup1/Tue/incr_1083_host1.something.co.uk.tar.gz: Input/output error ls: cannot access /media/backup1/Tue/incr_1088_host1.something.co.uk.tar.gz: Input/output error ls: cannot access /media/backup1/Tue/incr_1089_host1.something.co.uk.tar.gz: Input/output error ls: cannot access /media/backup1/Tue/incr_1090_host1.something.co.uk.tar.gz: Input/output error /var/lib/backuppc/backuppc_offline: line 39: /media/backup1/Tue/offline.log: Input/output error /var/lib/backuppc/backuppc_offline: line 44: /media/backup1/Tue/offline.log: Input/output error /var/lib/backuppc/backuppc_offline: line 45: /media/backup1/Tue/incr_1090_host1.something.co.uk.tar.gz: Input/output error /var/lib/backuppc/backuppc_offline: line 47: /media/backup1/Tue/offline.log: Input/output error ls: cannot access /media/backup1/Tue/incr_591_tech2.something.co.uk.tar.gz: Input/output error /var/lib/backuppc/backuppc_offline: line 44: /media/backup1/Tue/offline.log: Input/output error /var/lib/backuppc/backuppc_offline: line 45: /media/backup1/Tue/incr_591_tech2.something.co.uk.tar.gz: Input/output error /var/lib/backuppc/backuppc_offline: line 47: /media/backup1/Tue/offline.log: Input/output error ls: cannot access /media/backup1/Tue/incr_592_tech3.something.co.uk.tar.gz: Input/output error ls: cannot access /media/backup1/Tue/incr_593_tech3.something.co.uk.tar.gz: Input/output error /var/lib/backuppc/backuppc_offline: line 44: /media/backup1/Tue/offline.log: Input/output error /var/lib/backuppc/backuppc_offline: line 45: /media/backup1/Tue/incr_593_tech3.something.co.uk.tar.gz: Input/output error /var/lib/backuppc/backuppc_offline: line 47: /media/backup1/Tue/offline.log: Input/output error EDIT » Resolved So it turns out Quamis was right, even though I didn't think it was possible it was actually a problem with the drive. You see we have three drives all formatted to ext2, on two of them we were getting I/O errors frequently, I cam back to Quamis' answer and discovered the fsck command, so ran it against the problems drives: fsck /dev/sdb1 This found and fixed a load of problems on the drive, most probably caused by power outages / unsafe removal of drives etc, as the drives are in the xt2 format they aren't journalled and thus aren't protected against such issues. Drives are now working beautifully, thanks all! :D

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  • Multiple domains and product categories but one company?

    - by Brad
    Hi Guys, My company is expanding online, and we are wondering the best way to go about our eCommerce strategy. We sell a wide range of products of a single material, lets use ceramics as an example. The current competition in our niche online is medium level. We currently have one site selling all our range: ceramicstuff.com However I have just found that ceramickitchenware.com, ceramicbowls.com, etc are currently unregistered, despite quite decent traffic search volume around those keywords monthly. What do you guys think about registering these domains to increase traffic? Would I put a standalone sites on those domains, or do I point them to my main domain? Or do I use them a "micro" sites to offer information, and then link to buy at my main domain, etc? Summary: I'm looking to employ "spammy" type SEO tricks, multiple domains, etc but the key point is I will be generating REAL content, and offering a REAL QUALITY product. How to proceed? Thanks!

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  • How to Never Use iTunes With Your iPhone, iPad, or iPod Touch

    - by Chris Hoffman
    iTunes isn’t an amazing program on Windows. There was a time when Apple device users had to plug their devices into their PCs or Macs and use iTunes for device activation, updates, and syncing, but iTunes is no longer necessary. Apple still allows you to use iTunes for these things, but you don’t have to. Your iOS device can function independently from iTunes, so you should never be forced to plug it into a PC or Mac. Device Activation When the iPad first came out, it was touted as a device that could replace full PCs and Macs for people who only needed to perform light computing tasks. Yet, to set up a new iPad, users had to plug it into a PC or Mac running iTunes and use iTunes to activate the device. This is no longer necessary. With new iPads, iPhones, and iPod Touches, you can simply go through the setup process after turning on your new device without ever having to plug it into iTunes. Just connect to a Wi-Fi or cellular data network and log in with your Apple ID when prompted. You’ll still see an option that allows you to activate the device via iTunes, but this should only be necessary if you don’t have a wireless Internet connection available for your device. Operating System Updates You no longer have to use Apple’s iTunes software to update to a new version of Apple’s iOS operating system, either. Just open the Settings app on your device, select the General category, and tap Software Update. You’ll be able to update right from your device without ever opening iTunes. Purchased iTunes Media Apple allows you to easily access content you’ve purchased from the iTunes Store on any device. You don’t have to connect your device to your computer and sync via iTunes. For example, you can purchase a movie from the iTunes Store. Then, without any syncing, you can open the iTunes Store app on any of your iOS devices, tap the Purchased section, and see stuff you’ve downloaded. You can download the content right from the store to your device. This also works for apps — apps you purchase from the App Store can be accessed in the Purchased section on the App Store on your device later. You don’t have to sync apps from iTunes to your device, although iTunes still allows you to. You can even set up automatic downloads from the iTunes & App Store settings screen. This would allow you to purchase content on one device and have it automatically download to your other devices without any hassle. Music Apple allows you to re-download purchased music from the iTunes Store in the same way. However, there’s a good chance you have your own music you didn’t purchase from iTunes. Maybe you spent time ripping it all from your old CDs and you’ve been syncing it to your devices via iTunes ever since. Apple’s solution for this is named iTunes Match. This feature isn’t free, but it’s not a bad deal at all. For $25 per year, Apple allows you to upload all your music to your iCloud account. You can then access all your music from any iPhone, IPad, or iPod Touch. You can stream all your music — perfect if you have a huge library and little storage on your device — and choose which songs you want to download to your device for offline use. When you add additional music to your computer, iTunes will notice it and upload it using iTunes Match, making it available for streaming and downloading directly from your iOS devices without any syncing. This feature is named iTunes Match because it doesn’t just upload music — if Apple already has a song you upload, it will “match” your song with Apple’s copy. This means you may get higher-quality versions of your songs if you ripped them from CD at a lower bitrate. Podcasts You don’t have to use iTunes to subscribe to podcasts and sync them to your devices. Even if you have a lowly iPod Touch, you can install APple’s Podcasts app from the app store. Use it to subscribe to podcasts and configure them to automatically download directly to your device. You can use other podcast apps for this, too. Backups You can continue backing up your device’s data through iTunes, generating local backups that are stored on your computer. However, new iOS devices are configured to automatically back up their data to iCloud. This happens automatically in the background without you even having to think about it, and you can restore such backups when setting up a device simply by logging in with your Apple ID. Personal Data In the days of PalmPilots, people would use desktop programs like iTunes to sync their email, contacts, and calendar events with their mobile devices. You probably shouldn’t have to sync this data form your computer. Just sign into your email account — for example, a Gmail account — on your device and iOS will automatically pull your email, contacts, and calendar events from your associated account. Photos Rather than connecting your iOS device to your computer and syncing photos from it, you can use an app that automatically uploads your photos to a web service. Dropbox, Google+, and even Flickr all have this feature in their apps. You’ll be able to access your photos from any computer and have a backup copy without any syncing required. You may still need to use iTunes if you want to sync local music without paying for iTunes Match or copy local video files to your device. Copying large local files over is the only real scenario where you’d need iTunes. If you don’t need to copy such files over, you can go ahead and uninstall iTunes from your Windows PC if you like. You shouldn’t need it.     

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  • SQL Server Ranking Functions

    A new article from Wayne Sheffield that examines the ranking functions in SQL Server. Learn how you can use ROW_NUMBER(), NTILE(), RANK(), and DENSE_RANK() in your applications. Join SQL Backup’s 35,000+ customers to compress and strengthen your backups "SQL Backup will be a REAL boost to any DBA lucky enough to use it." Jonathan Allen. Download a free trial now.

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  • Markdown, LaTeX combined in WYSIWYG editor. Is there any?

    - by om-nom-nom
    I really like the way markdown is implemented in SE bunch of sites, where I can easily write code blocks, performing formatting or even use latex on some of sites like writing $\pi$. I also like how this online editor looks and feels. But it's all online. Is there any offline WYSIWYG analogs of notepag or WMD in Ubuntu that optionally supports pdf as an output format? Both markdown and latex desired. I desire to simultaneously use Markdown and LaTeX. I'm planing to use an editor for writing some technical stuff with math, but it's annoying to be constantly in "LaTeX-mode". So it would be awesome to immerse in LaTeX when I need formulas and use markdown when I need to speak on natural language. UPD. Almost all answers was quite useful, but none of them answers directly on my question. I'll accept @N.N. answer as a most complete.

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  • Where can I get a cheap database, no web hosting needed

    - by PhilipK
    I'm building an application which requires a fairly small online MySQL database. I don't need any web hosting. What are some cheap options for an online database? *Edit(a bit more about what I'll be using it for) The database itself is very small it contains market statistics for 5 weeks of time. Once a week the data will be updated, so that it always contains the most recent 5 weeks. Then I will use the data in that to create an XML file which is generated with PHP. The XML file will need to be accessed hundreds-thousands of times per month.*

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  • Fighting Cancer With Knowledge and Community: Oracle WebCenter at CPAC

    - by Brian Dirking
    There was a great article on CIO Magazine sometime back about how Cancer Treatment Centers of America are improving patient care with technology. And it is comforting to know you are getting state of the art care for you or your loved one when battling cancer. When patients and families take matters into their own hands, they often don't know where to turn to for information. The Canadian Partnership Against Cancer provides a one-stop shop that brings together the best information available in an easy to use website. Beyond finding information, CPAC provides an online community that can help extend knowledge, share experiences, and let people know they are not alone. You can hear more about this implementation from Mike Matthews of Deloitte in our upcoming online event, Transform Your Business by Connecting People, Processes, and Content. Mike is a partner at Deloitte and had first-hand experience in the CPAC implementation of Oracle WebCenter, which provides website publishing, search, and social community tools.

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  • Virtual Developer Day: Oracle Fusion Developmen

    - by kellsey.ruppel
    Virtual Developer Day: Oracle Fusion Development Register now for this FREE hands-on online workshop Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staffOracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware.  Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect – this event has something for everyone. Don’t miss this opportunity.  Tuesday, July 10, 20129:00 a.m. PT. – 1:00 p.m. PT11:00 a.m. CT – 3:00 p.m. CT12:00 p.m. ET – 4:00 p.m. ET1:00 p.m. BRT – 5:00 p.m. BRT Register online now! for this FREE event Agenda 9:00 a.m. Opening 9:30 a.m. Keynote: Oracle Fusion Development Track 1Introduction to Fusion Development Track 2What's New in Fusion Development Track 3Fusion Development in the Enterprise 10:00 a.m. Is Oracle ADF Development Faster and Simpler than Oracle Forms, APEX or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development 11:00 a.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 noon Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration *Hands On Lab – WebCenter and ADF Lab w/ JDeveloper – Lab materials will be provided ahead of the event to give you ample time to work through the lab and increase the productivity of the live chat sessions the day of the event. Sessions abstractsRegister online now! for this FREE event Copyright © 2012, Oracle Corporation and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • Error ¨Sheduled backup delayed¨ even though network is available

    - by AviD1511
    I get this message every time I bootup the machine Schedule Backup delayed Backup will begin when a network connection becomes available The network is working fine and I can use the internet, also I can manually perform backups. I am a new user & using ubuntu 12.04 precise pangolin. Below is the link of screenshot of the error message(Unable to attach image as a new user). Here is the error message:

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