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• What's the format of Real World Performance Day?

  - by william.hardie

  A question that has cropped a lot of late is "what's the format of Real World Performance Day?" Not an unreasonable question you might think. Sure enough, a quick check of the Independent Oracle User Group's website tells us a bit about the Real World Performance Day event, but no formal agenda? This was one of the questions I posed to Tom Kyte (one of the main presenters) in our recent podcast. Tom tells us that this isn't your traditional event where one speaker follows another with loads of slides. In fact, the Real World Performance Day features Tom and fellow Oracle performance experts - Andrew Holdsworth and Graham Wood - continuously on stage throughout the day. All three will be discussing database performance challenges and solutions from development, architectural design and management perspectives. There's going to be multi-terabyte demos on show, less of the traditional slides, and more interactive debate and discussion going on. Tune-in and hear what else Tom has to say about this fairly unique event!

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• APEX 4.2 Early Adopter ist da!

  - by carstenczarski

  Gentlemen ... start your engines .... Es ist wieder soweit: Das Early Adopter Release von APEX 4.2 ist zum Testen auf apexea.oracle.com  freigegeben. Workspaces gibt es wie immer kostenlos für alle interessierten Tester. Nach dem Login können Sie die neuen Features gleich ausprobieren - allen voran das einfache, deklarative Erstellen von APEX-Anwendungen für mobile Endgeräte oder HTML5-Diagramme. Aber auch darüber hinaus gibt es zahlreiche neue Dinge - mit Verbesserungen beim Excel-Upload für den Endanwender oder der Möglichkeit nun 200 (anstelle von 100) Elemente auf eine Seite zu setzen, seien nur zwei genannt. Ein Community Tipp mit detaillierterten Erklärungen der neuen Features folgt in Kürze - bleiben Sie dran und vergessen Sie nicht, sich gleich bei apexea.oracle.com  anzumelden.

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• Interview: "Clouds Bring Agility to the Enterprise"

  Sushil Kumar, vice president of product strategy and business development at Oracle, talks about the latest developments in cloud computing.

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• Exploring TCP throughput with DTrace

  - by user12820842

  One key measure to use when assessing TCP throughput is assessing the amount of unacknowledged data in the pipe. This is sometimes termed the Bandwidth Delay Product (BDP) (note that BDP is often used more generally as the product of the link capacity and the end-to-end delay). In DTrace terms, the amount of unacknowledged data in bytes for the connection is the different between the next sequence number to send and the lowest unacknoweldged sequence number (tcps_snxt - tcps_suna). According to the theory, when the number of unacknowledged bytes for the connection is less than the receive window of the peer, the path bandwidth is the limiting factor for throughput. In other words, if we can fill the pipe without the peer TCP complaining (by virtue of its window size reaching 0), we are purely bandwidth-limited. If the peer's receive window is too small however, the sending TCP has to wait for acknowledgements before it can send more data. In this case the round-trip time (RTT) limits throughput. In such cases the effective throughput limit is the window size divided by the RTT, e.g. if the window size is 64K and the RTT is 0.5sec, the throughput is 128K/s. So a neat way to visually determine if the receive window of clients may be too small should be to compare the distribution of BDP values for the server versus the client's advertised receive window. If the BDP distribution overlaps the send window distribution such that it is to the right (or lower down in DTrace since quantizations are displayed vertically), it indicates that the amount of unacknowledged data regularly exceeds the client's receive window, so that it is possible that the sender may have more data to send but is blocked by a zero-window on the client side. In the following example, we compare the distribution of BDP values to the receive window advertised by the receiver (10.175.96.92) for a large file download via http. # dtrace -s tcp_tput.d ^C BDP(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count -1 | 0 0 | 6 1 | 0 2 | 0 4 | 0 8 | 0 16 | 0 32 | 0 64 | 0 128 | 0 256 | 3 512 | 0 1024 | 0 2048 | 9 4096 | 14 8192 | 27 16384 | 67 32768 |@@ 1464 65536 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 32396 131072 | 0 SWND(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count 16384 | 0 32768 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 17067 65536 | 0 Here we have a puzzle. We can see that the receiver's advertised window is in the 32768-65535 range, while the amount of unacknowledged data in the pipe is largely in the 65536-131071 range. What's going on here? Surely in a case like this we should see zero-window events, since the amount of data in the pipe regularly exceeds the window size of the receiver. We can see that we don't see any zero-window events since the SWND distribution displays no 0 values - it stays within the 32768-65535 range. The explanation is straightforward enough. TCP Window scaling is in operation for this connection - the Window Scale TCP option is used on connection setup to allow a connection to advertise (and have advertised to it) a window greater than 65536 bytes. In this case the scaling shift is 1, so this explains why the SWND values are clustered in the 32768-65535 range rather than the 65536-131071 range - the SWND value needs to be multiplied by two since the reciever is also scaling its window by a shift factor of 1. Here's the simple script that compares BDP and SWND distributions, fixed to take account of window scaling. #!/usr/sbin/dtrace -s #pragma D option quiet tcp:::send / (args[4]-tcp_flags & (TH_SYN|TH_RST|TH_FIN)) == 0 / { @bdp["BDP(bytes)", args[2]-ip_daddr, args[4]-tcp_sport] = quantize(args[3]-tcps_snxt - args[3]-tcps_suna); } tcp:::receive / (args[4]-tcp_flags & (TH_SYN|TH_RST|TH_FIN)) == 0 / { @swnd["SWND(bytes)", args[2]-ip_saddr, args[4]-tcp_dport] = quantize((args[4]-tcp_window)*(1 tcps_snd_ws)); } And here's the fixed output. # dtrace -s tcp_tput_scaled.d ^C BDP(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count -1 | 0 0 | 39 1 | 0 2 | 0 4 | 0 8 | 0 16 | 0 32 | 0 64 | 0 128 | 0 256 | 3 512 | 0 1024 | 0 2048 | 4 4096 | 9 8192 | 22 16384 | 37 32768 |@ 99 65536 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 3858 131072 | 0 SWND(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count 512 | 0 1024 | 1 2048 | 0 4096 | 2 8192 | 4 16384 | 7 32768 | 14 65536 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 1956 131072 | 0

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• benchmark tcp: ab or iperf like tool to send hex/binary/pcap data?

  - by olan

  Hello all, I have written a server in Twisted for a current project I'm working on, and now I need to test it. It receives TCP packets, with the payload consisting of just a serialised binary string. I want to be able to test the server for concurrency/throughput using the binary data as the payload, but can not find any tool that will allow me to do this. I tried iperf -F but it didn't work, as I think it was sending the binary/hex data as chars. I've also looked at ab which seems to be perfect - if only for http. As well as these, I've had a look at tcpreplay, but it doesn't perform any testing (or establish TCP connections) so it's not much use. Any help would be greatly appreciated as I'm rather stuck on this one!

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• What to call objects that may delete cached data to meet memory constraints?

  - by Brent

  I'm developing some cross-platform software which is intended to run on mobile devices. Both iOS and Android provide low memory warnings. I plan to make a wrapper class that will free cached resources (like textures) when low memory warnings are issued (assuming the resource is not in use). If the resource returns to use, it'll re-cache it, etc... I'm trying to think of what this is called. In .Net, it's similar to a "weak reference" but that only really makes sense when dealing with garbage collection, and since I'm using c++ and shared_ptr, a weak reference already has a meaning which is distinct from the one I'm thinking of. There's also the difference that this class will be able to rebuild the cache when needed. What is this pattern/whatever is called? Edit: Feel free to recommend tags for this question.

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• Deep in the Heart of Texas

  - by Applications User Experience

  Author: Erika Webb, Manager, Fusion Applications UX User Assistance When I was first working in the usability field, the only way I could consider conducting a usability study was to bring a potential user to a lab environment where I could show them whatever I was interested in learning more about and ask them questions. While I hate to reveal just how long I have been working in this field, let's just say that pads of paper and a stopwatch were key tools for any test I conducted. Over the years, I have worked in simple labs with basic video taping equipment and not much else, and I have worked in corporate environments with sophisticated usability labs and state-of-the-art equipment. Years ago, we conducted all usability studies at the location of the user. If we wanted to see if there were any differences between users in New York, Chicago, and Los Angeles, we went to those places to run the test. A lab environment is very useful for many test situations. However, there has always been a debate in the usability field about whether bringing someone into a lab environment, however friendly we make it, somehow intrinsically changes the behavior of the user as compared to having them work in their own environment, at their own desk, and on their own computer. We developed systems to create a portable usability lab, so that we could go to the users that we needed to test.  Do lab environments change user behavior patterns? Then 9/11 hit. You may not remember, but no planes flew for weeks afterwards. Companies all over the world couldn't fly-in employees for meetings. Suddenly, traveling to the location of the users had an additional difficulty. The company I was working for at the time had usability specialists stuck in New York for days before they could finally rent a car and drive home to Colorado. This changed the world pretty suddenly, and technology jumped on the change. Companies offering Internet meeting tools were strugglinguntil no one could travel. The Internet boomed with collaboration tools that enabled people to work together wherever they happened to be. This change in technology has made a huge difference in my world. We use collaborative tools to bring our product concepts and ideas to the user across the Internet. As a global company, we benefit from having users from all over the world inform our designs. We now run usability studies with users all over the world in a single day, a feat we couldn't have accomplished 10 years ago by plane! Other technology companies have started to do more of this type of usability testing, since the tools have improved so dramatically. Plus, in our busy world, it's not always easy to find users who can take the time away from their jobs to come to our labs. reaching users where it is convenient for them greatly improves the odds that people do participate. I manage a team of usability specialists who live in India and California, whlie I live in Colorado. We have wonderful labs that we bring users into to show them our products. But very often, we run our studies remotely. We used to take the lab to the users now we use the labs, but we let the users stay where they are. We gain users who might not have been able to leave work to come to our labs, and they get to use the system they are familiar with. And we gain users nearly anywhere that we can set up an Internet connection, as long as the users have a phone, a broadband connection, and a compatible Web browser (with no pop-up blockers). After we recruit participants in a traditional manner, we send them an invitation to participate through the use of a telephone conference call and Web conferencing tool. At Oracle, we use Oracle Web Conference part of Oracle Collaboration Suite, which enables us to give the user control of the mouse, while we present a prototype or wireframe pictures. We can record the sessions over the Web and phone conference. We send the users instructions, plus tips to ensure that we won't have problems sharing screens. In some cases, when time is tight, we even run a five-minute "test session" with users a day in advance to be sure that we can connect. Prior to the test, we send users a participant script that contains information about the study, including any questionnaires. This is exactly the same script we give to participants who come to the labs. We ask users to print this before the beginning of the session. We generally run these studies by having a usability engineer in our usability labs, so that we can record the session as though the user were in the lab with us. Roughly 80% of our application software usability testing at Oracle is performed using remote methods. The probability of getting a   remote test participant decreases the higher up the person is in the target organization. We have a methodology checklist available to help our usability engineers work through the remote processes.

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• IRM and Consumerization

  - by martin.abrahams

  As the season of rampant consumerism draws to its official close on 12th Night, it seems a fitting time to discuss consumerization - whereby technologies from the consumer market, such as the Android and iPad, are adopted by business organizations. I expect many of you will have received a shiny new mobile gadget for Christmas - and will be expecting to use it for work as well as leisure in 2011. In my case, I'm just getting to grips with my first Android phone. This trend developed so much during 2010 that a number of my customers have officially changed their stance on consumer devices - accepting consumerization as something to embrace rather than resist. Clearly, consumerization has significant implications for information control, as corporate data is distributed to consumer devices whether the organization is aware of it or not. I daresay that some DLP solutions can limit distribution to some extent, but this creates a conflict between accepting consumerization and frustrating it. So what does Oracle IRM have to offer the consumerized enterprise? First and foremost, consumerization does not automatically represent great additional risk - if an enterprise seals its sensitive information. Sealed files are encrypted, and that fundamental protection is not affected by copying files to consumer devices. A device might be lost or stolen, and the user might not think to report the loss of a personally owned device, but the data and the enterprise that owns it are protected. Indeed, the consumerization trend is another strong reason for enterprises to deploy IRM - to protect against this expansion of channels by which data might be accidentally exposed. It also enables encryption requirements to be met even though the enterprise does not own the device and cannot enforce device encryption. Moving on to the usage of sealed content on such devices, some of our customers are using virtual desktop solutions such that, in truth, the sealed content is being opened and used on a PC in the normal way, and the user is simply using their device for display purposes. This has several advantages: The sensitive documents are not actually on the devices, so device loss and theft are even less of a worry The enterprise has another layer of control over how and where content is used, as access to the virtual solution involves another layer of authentication and authorization - defence in depth It is a generic solution that means the enterprise does not need to actively support the ever expanding variety of consumer devices - the enterprise just manages some virtual access to traditional systems using something like Citrix or Remote Desktop services. It is a tried and tested way of accessing sealed documents. People have being using Oracle IRM in conjunction with Citrix and Remote Desktop for several years. For some scenarios, we also have the "IRM wrapper" option that provides a simple app for sealing and unsealing content on a range of operating systems. We are busy working on other ways to support the explosion of consumer devices, but this blog is not a proper forum for talking about them at this time. If you are an Oracle IRM customer, we will be pleased to discuss our plans and your requirements with you directly on request. You can be sure that the blog will cover the new capabilities as soon as possible.

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• Partner Blog Series: PwC Perspectives - The Gotchas, The Do's and Don'ts for IDM Implementations

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0in; line-height:12.0pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Arial","sans-serif"; mso-ascii-font-family:Arial; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Arial; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableMediumList1Accent6 {mso-style-name:"Medium List 1 - Accent 6"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:65; mso-style-unhide:no; border-top:solid #E0301E 1.0pt; 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mso-table-condition:last-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; color:#968C6D; mso-themecolor:text2; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6FirstCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:first-column; mso-style-priority:65; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6LastCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:last-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6OddColumn {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} table.MsoTableMediumList1Accent6OddRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0in; line-height:12.0pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Arial","sans-serif"; mso-ascii-font-family:Arial; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Arial; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableMediumList1Accent6 {mso-style-name:"Medium List 1 - Accent 6"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:65; mso-style-unhide:no; border-top:solid #E0301E 1.0pt; mso-border-top-themecolor:accent6; border-left:none; border-bottom:solid #E0301E 1.0pt; mso-border-bottom-themecolor:accent6; border-right:none; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Georgia","serif"; color:black; mso-themecolor:text1; mso-ansi-language:EN-GB;} table.MsoTableMediumList1Accent6FirstRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:first-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:cell-none; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; font-family:"Arial Narrow","sans-serif"; mso-ascii-font-family:Georgia; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Georgia; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi;} table.MsoTableMediumList1Accent6LastRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:last-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; color:#968C6D; mso-themecolor:text2; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6FirstCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:first-column; mso-style-priority:65; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6LastCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:last-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6OddColumn {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} table.MsoTableMediumList1Accent6OddRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} It is generally accepted among business communities that technology by itself is not a silver bullet to all problems, but when it is combined with leading practices, strategy, careful planning and execution, it can create a recipe for success. This post attempts to highlight some of the best practices along with dos & don’ts that our practice has accumulated over the years in the identity & access management space in general, and also in the context of R2, in particular. Best Practices The following section illustrates the leading practices in “How” to plan, implement and sustain a successful OIM deployment, based on our collective experience. Planning is critical, but often overlooked A common approach to planning an IAM program that we identify with our clients is the three step process involving a current state assessment, a future state roadmap and an executable strategy to get there. It is extremely beneficial for clients to assess their current IAM state, perform gap analysis, document the recommended controls to address the gaps, align future state roadmap to business initiatives and get buy in from all stakeholders involved to improve the chances of success. When designing an enterprise-wide solution, the scalability of the technology must accommodate the future growth of the enterprise and the projected identity transactions over several years. Aligning the implementation schedule of OIM to related information technology projects increases the chances of success. As a baseline, it is recommended to match hardware specifications to the sizing guide for R2 published by Oracle. Adherence to this will help ensure that the hardware used to support OIM will not become a bottleneck as the adoption of new services increases. If your Organization has numerous connected applications that rely on reconciliation to synchronize the access data into OIM, consider hosting dedicated instances to handle reconciliation. Finally, ensure the use of clustered environment for development and have at least three total environments to help facilitate a controlled migration to production. If your Organization is planning to implement role based access control, we recommend performing a role mining exercise and consolidate your enterprise roles to keep them manageable. In addition, many Organizations have multiple approval flows to control access to critical roles, applications and entitlements. If your Organization falls into this category, we highly recommend that you limit the number of approval workflows to a small set. Most Organizations have operations managed across data centers with backend database synchronization, if your Organization falls into this category, ensure that the overall latency between the datacenters when replicating the databases is less than ten milliseconds to ensure that there are no front office performance impacts. Ingredients for a successful implementation During the development phase of your project, there are a number of guidelines that can be followed to help increase the chances for success. Most implementations cannot be completed without the use of customizations. If your implementation requires this, it’s a good practice to perform code reviews to help ensure quality and reduce code bottlenecks related to performance. We have observed at our clients that the development process works best when team members adhere to coding leading practices. Plan for time to correct coding defects and ensure developers are empowered to report their own bugs for maximum transparency. Many organizations struggle with defining a consistent approach to managing logs. This is particularly important due to the amount of information that can be logged by OIM. We recommend Oracle Diagnostics Logging (ODL) as an alternative to be used for logging. ODL allows log files to be formatted in XML for easy parsing and does not require a server restart when the log levels are changed during troubleshooting. Testing is a vital part of any large project, and an OIM R2 implementation is no exception. We suggest that at least one lower environment should use production-like data and connectors. Configurations should match as closely as possible. For example, use secure channels between OIM and target platforms in pre-production environments to test the configurations, the migration processes of certificates, and the additional overhead that encryption could impose. Finally, we ask our clients to perform database backups regularly and before any major change event, such as a patch or migration between environments. In the lowest environments, we recommend to have at least a weekly backup in order to prevent significant loss of time and effort. Similarly, if your organization is using virtual machines for one or more of the environments, it is recommended to take frequent snapshots so that rollbacks can occur in the event of improper configuration. Operate & sustain the solution to derive maximum benefits When migrating OIM R2 to production, it is important to perform certain activities that will help achieve a smoother transition. At our clients, we have seen that splitting the OIM tables into their own tablespaces by categories (physical tables, indexes, etc.) can help manage database growth effectively. If we notice that a client hasn’t enabled the Oracle-recommended indexing in the applicable database, we strongly suggest doing so to improve performance. Additionally, we work with our clients to make sure that the audit level is set to fit the organization’s auditing needs and sometimes even allocate UPA tables and indexes into their own table-space for better maintenance. Finally, many of our clients have set up schedules for reconciliation tables to be archived at regular intervals in order to keep the size of the database(s) reasonable and result in optimal database performance. For our clients that anticipate availability issues with target applications, we strongly encourage the use of the offline provisioning capabilities of OIM R2. This reduces the provisioning process for a given target application dependency on target availability and help avoid broken workflows. To account for this and other abnormalities, we also advocate that OIM’s monitoring controls be configured to alert administrators on any abnormal situations. Within OIM R2, we have begun advising our clients to utilize the ‘profile’ feature to encapsulate multiple commonly requested accounts, roles, and/or entitlements into a single item. By setting up a number of profiles that can be searched for and used, users will spend less time performing the same exact steps for common tasks. We advise our clients to follow the Oracle recommended guides for database and application server tuning which provides a good baseline configuration. It offers guidance on database connection pools, connection timeouts, user interface threads and proper handling of adapters/plug-ins. All of these can be important configurations that will allow faster provisioning and web page response times. Many of our clients have begun to recognize the value of data mining and a remediation process during the initial phases of an implementation (to help ensure high quality data gets loaded) and beyond (to support ongoing maintenance and business-as-usual processes). A successful program always begins with identifying the data elements and assigning a classification level based on criticality, risk, and availability. It should finish by following through with a remediation process. Dos & Don’ts Here are the most common dos and don'ts that we socialize with our clients, derived from our experience implementing the solution. Dos Don’ts Scope the project into phases with realistic goals. Look for quick wins to show success and value to the stake holders. Avoid “boiling the ocean” and trying to integrate all enterprise applications in the first phase. Establish an enterprise ID (universal unique ID across the enterprise) earlier in the program. Avoid major UI customizations that require code changes. Have a plan in place to patch during the project, which helps alleviate any major issues or roadblocks (product and database). Avoid publishing all the target entitlements if you don't anticipate their usage during access request. Assess your current state and prepare a roadmap to address your operations, tactical and strategic goals, align it with your business priorities. Avoid integrating non-production environments with your production target systems. Defer complex integrations to the later phases and take advantage of lessons learned from previous phases Avoid creating multiple accounts for the same user on the same system, if there is an opportunity to do so. Have an identity and access data quality initiative built into your plan to identify and remediate data related issues early on. Avoid creating complex approval workflows that would negative impact productivity and SLAs. Identify the owner of the identity systems with fair IdM knowledge and empower them with authority to make product related decisions. This will help ensure overcome any design hurdles. Avoid creating complex designs that are not sustainable long term and would need major overhaul during upgrades. Shadow your internal or external consulting resources during the implementation to build the necessary product skills needed to operate and sustain the solution. Avoid treating IAM as a point solution and have appropriate level of communication and training plan for the IT and business users alike. Conclusion In our experience, Identity programs will struggle with scope, proper resourcing, and more. We suggest that companies consider the suggestions discussed in this post and leverage them to help enable their identity and access program. This concludes PwC blog series on R2 for the month and we sincerely hope that the information we have shared thus far has been beneficial. For more information or if you have questions, you can reach out to Rex Thexton, Senior Managing Director, PwC and or Dharma Padala, Director, PwC. We look forward to hearing from you. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0in; line-height:12.0pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Arial","sans-serif"; mso-ascii-font-family:Arial; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Arial; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Meet the Writers: Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL).

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• Interactive manifest editing with the Automated Installer Manifest Wizard

  - by Glynn Foster

  Oracle Solaris 11.2 adds a new Automated Installer (AI) Manifest Wizard to allow administrators to more easily create AI manifests for use in provisioning new client systems in the data center. The AI Manifest Wizard is a web web based interface that steps administrators through the basics of the AI manifest - target disks and layout selection, additional ZFS pools and datasets, IPS publisher and package selection, and the creation of any Oracle Solaris Zone virtual environments. The end result is an AI manifest without having to directly edit XML, and this can then be associated with an appropriate AI service. To get started, check out How To Create an Automated Installer Manifest with an Interactive Wizard

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• Choice Hotels' Rain Fletcher talks WebLogic Server

  - by ruma.sanyal

  Choice Hotels International's Vice President of Application Development & Architecture, Rain Fletcher, discusses how Oracle WebLogic Server supports their mission-critical reservation system. Choice Hotels has very stringent requirements of their reservation systems servicing over hundred thousand check-in and check-outs every day. The reservation system needs to be up 24X7 and unplanned outages are not acceptable. Choice Hotels chose WebLogic because it is the #1 app server in the marketplace with high uptime, zero downtime deployment, and best in class clustering abilities. Listen to Rain discuss Choice Hotels future plans and how Oracle bestows them with competitive advantage.

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• "Managing History"

  Oracle Total Recall enables users to find, track, and use past and present information.

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• ArchBeat Link-o-Rama for 2012-08-28

  - by Bob Rhubart

  You may be tempted by IaaS, but you should PaaS on that or your database cloud journey will be a short one "The better option [to IaaS] is to rationalize the deployment stack so that VMs are needed only for exceptional cases," says B. R. Clouse. "By settling on a standard operating system and patch level, you create an infrastructure that potentially all of your databases can share. Now, the building block will be database instances or possibly schemas within databases. These components are the platforms on which you will deploy workloads, hence this is known as Platform as a Service (PaaS)." 'Shadow IT' can be the cloud's best friend | David Linthicum "I do not advocate that IT give up control and allow business units to adopt any old technology they want," says Infoworld cloud computing blogger David Linthicum. "However, IT needs to face reality: For the past three decades or so, corporate IT has been slow on the uptake around the use of productive new technologies." Do you agree? 9 ways cloud will impact IT employment | ZDNet ZDNet blogger Joe McKendrick condenses information from a recent report on how cloud computing will impact IT jobs. Number one on the list: New categories of jobs arising from cloud computing, which include "private cloud developers and administrators, departmental liaisons, integration specialists, cloud architects, and compliance specialists." Yeah, that's right, cloud architects. For more on cloud architects, including what you need to up your game to thrive in the cloud, check out "The Role of the Cloud Architect" on the OTN ArchBeat Podcast. Decisions, Decisions: The art, science, and politics of technology selection "When the time comes for a solution architect to make the final decision about the technologies, standards, and other elements that are to be incorporated into a particular project, what factors weigh most heavily on that decision? It comes as no surprise that among the architects I contacted, business needs top the list." Managing Oracle Exalogic Elastic Cloud with Oracle Enterprise Manager Ops Center Anand Akela's byline is on this post, but "Dr. Jürgen Fleischer, Oracle Enterprise Manager Ops Center Engineering" appears at the end of the post, so it's anybody's guess as to who wrote this thing. But the content includes a complete listing of the Exalogic 2.0.1 Tea Break Snippets series written by a member of the Exalogic team who goes by the name "The Old Toxophilist." So maybe the best thing to do here is ignore the names and focus on the very useful conent. Boost your infrastructure with Coherence into the Cloud | Nino Guarnacci Nino Guarnacci describes a use case that involved managing a variety of data caches that process complex queries and parallel computational operations, in order to maintain the caches in a consistent state on different server instances. Thought for the Day "No one hates software more than software developers." — Jeff Atwood Source: SoftwareQuotes

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• A Facelift for Fusion

  - by Richard Lefebvre

  It's simple. It's modern. It was the buzz at OpenWorld in San Francisco. See what the UX team has been up to and what customers are going to love. At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You might have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley and others or you may have gotten a look on the demogrounds. Why are we delivering a new face for Fusion Applications? "Because," says Ashley, vice president of the Oracle Applications User Experience team, "we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications." The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: ·         New and casual users who need quick access to self-service tasks ·         Professional users who need fast access to quick-entry, high-volume tasks ·         Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. How Did We Build It? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It's repeatable, providing consistency across its pages, and the need for training is little to zero. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple - and to prove that point, we've been sharing our new face of Fusion story on several Oracle channels such as this one. If you want to learn more, check OpenWorld presentation on the Fusion Learning Center.

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• Hello, can you just send me all your data please?

  - by fatherjack

  LiveJournal Tags: Security,SQL Server Our house phone rang on Saturday night and Mrs Fatherjack answered. I was in the other room but I heard her trying to explain to the caller that they were in some way mistaken. Eventually, as she got more irate with the caller, I went out and started to catch up with the events so far. The caller was trying to convince my wife that our computer was infected with a virus. She was confident that it wasn't. Her patience expired after almost 10 minutes...(read more)

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• Is there a ways to see granular per-visit data in Google Analytics?

  - by jakub.g

  I've started using Google Analytics very recently and I'm a bit lost with the sea of options (have been using Sitemeter before for some time). I've clicked through the service a lot but couldn't find what I'm accustomed to. I can see multitude of aggregated statistics in GA like: charts of browser share lists of country share lists of most visited URLs within the page and so on, but I would actually like to analyze each of the visits themselves. Something like: User X, France, Chrome, 7 pageviews between 18:01 and 18:15, entered on a.htm and exited on b.htm User Y, UK, Firefox, 1 pageview at 18:20, entered on c.htm Is there an easy way to see the reports in this way (perhaps by clicking a link to a separate page to see that particular session's stats)? How to navigate there if so?

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• ArchBeat Link-o-Rama Top 10 for June 23 - July 1 2012

  - by Bob Rhubart

  The top 10 most popular items as shared via my social networks for the week of June 23 - July 1 2012. Software Architecture for High Availability in the Cloud | Brian Jimerson How to Setup JDeveloper workspace for ADF Fusion Applications to run Business Component Tester? | Jack Desai Podcast: Public, Private, and Hybrid Clouds | OTN ArchBeat Podcast Read the latest news on the global user group community - June 2012 | IOUC Embrace 'big data' now or fall behind the competition, analyst warns | TechTarget ArchBeat Link-o-Rama Top 20 for June 17-23, 2012 Calculating the Size (in Bytes and MB) of a Oracle Coherence Cache | Ricardo Ferreira A Universal JMX Client for Weblogic –Part 1: Monitoring BPEL Thread Pools in SOA 11g | Stefan Koser Progress 4GL and DB to Oracle and cloud | Tom Laszewski BPM – Disable DBMS job to refresh B2B Materialized View | Mark Nelson Thought for the Day "On Monday, when the sun is hot I wonder to myself a lot: 'Now is it true, or is it not, That what is which and which is what?'" — A. A. Hodge (July 18, 1823 – November 12, 1886) Source: ThinkExist.com

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• Ensuring that saved data has not been edited in a game with both offline and online components

  - by Omar Kooheji

  I'm in the pre-planning phase of coming up with a game design and I was wondering if there was a sensible way to stop people from editing saves in a game with offline and online components. The offline component would allow the player to play through the game and the online component would allow them to play against other players, so I would need to make sure that people hadn't edited the source code/save files while offline to gain an advantage while online. Game likely to be developed in either .Net or Java, both of which are unfortunately easy to decompile.

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• Idoc Script Plug-in for Notepad++

  - by Kyle Hatlestad

  For those of you that caught it in an earlier post, Arnoud Koot wrote a great Idoc Script plug-in for Notepad++.  Well, he's back at it and has written an update for 11g! Arnoud made his announcement a few days ago on the WebCenter Content forum. And it looks like Jonathan Hult caught it as well and posted to his blog. A great addition to his plug-in is context sensitive help.  Now you can look up the variables and functions without having to switch to the formal Oracle documentation. He's even provided a tool to update the help automatically based on the Oracle documentation.  A couple of things to look for that I had missed the instructions was the note about updating the LanguageHelp.ini with your own path to the iDoc11g.chm file as well as the <ctrl><space> keystroke for the auto-complete. Great work Arnoud!

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• More Opportunities to Discuss IDM 11g R2

  - by Naresh Persaud

  If you attended any of the recent webcasts, then you heard several customer testimonials discussing early adoption of Identity Management 11g R2.  If you missed a chance to connect with product managers from Oracle in person regarding the new release, here are a few physical events that you may wish to attend.Click on a city below to register. Atlanta IdM 11g ForumWednesday, December 5, 2012 Orlando IdM 11g ForumThursday, December 6, 2012 Scottsdale IDM 11g ForumTuesday, December 11, 2012 Dallas IDM 11g Forum Thursday, December 13, 2012 If you missed any of the customer presentations you can read the Kaiser and BT testimonials in Oracle Magazine - Security on The Move.

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• Session Report - Java on the Raspberry Pi

  - by Janice J. Heiss

  On mid-day Wednesday, the always colorful Oracle Evangelist Simon Ritter demonstrated Java on the Raspberry Pi at his session, “Do You Like Coffee with Your Dessert?”. The Raspberry Pi consists of a credit card-sized single-board computer developed in the UK with the intention of stimulating the teaching of basic computer science in schools. “I don't think there is a single feature that makes the Raspberry Pi significant,” observed Ritter, “but a combination of things really makes it stand out. First, it's $35 for what is effectively a completely usable computer. You do have to add a power supply, SD card for storage and maybe a screen, keyboard and mouse, but this is still way cheaper than a typical PC. The choice of an ARM (Advanced RISC Machine and Acorn RISC Machine) processor is noteworthy, because it avoids problems like cooling (no heat sink or fan) and can use a USB power brick. When you add in the enormous community support, it offers a great platform for teaching everyone about computing.”Some 200 enthusiastic attendees were present at the session which had the feel of Simon Ritter sharing a fun toy with friends. The main point of the session was to show what Oracle was doing to support Java on the Raspberry Pi in a way that is entertaining and fun. Ritter pointed out that, in addition to being great for teaching, it’s an excellent introduction to the ARM architecture, and runs well with Java and will get better once it has official hard float support. The possibilities are vast.Ritter explained that the Raspberry Pi Project started in 2006 with the goal of devising a computer to inspire children; it drew inspiration from the BBC Micro literacy project of 1981 that produced a series of microcomputers created by the Acorn Computer company. It was officially launched on February 29, 2012, with a first production of 10,000 boards. There were 100,000 pre-orders in one day; currently about 4,000 boards are produced a day. Ritter described the specification as follows:* CPU: ARM 11 core running at 700MHz Broadcom SoC package Can now be overclocked to 1GHz (without breaking the warranty!) * Memory: 256Mb* I/O: HDMI and composite video 2 x USB ports (Model B only) Ethernet (Model B only) Header pins for GPIO, UART, SPI and I2C He took attendees through a brief history of ARM Architecture:* Acorn BBC Micro (6502 based) Not powerful enough for Acorn’s plans for a business computer * Berkeley RISC Project UNIX kernel only used 30% of instruction set of Motorola 68000 More registers, less instructions (Register windows) One chip architecture to come from this was… SPARC * Acorn RISC Machine (ARM) 32-bit data, 26-bit address space, 27 registers First machine was Acorn Archimedes * Spin off from Acorn, Advanced RISC MachinesNext he presented its features:* 32-bit RISC Architecture–  ARM accounts for 75% of embedded 32-bit CPUs today– 6.1 Billion chips sold last year (zero manufactured by ARM)* Abstract architecture and microprocessor core designs– Raspberry Pi is ARM11 using ARMv6 instruction set* Low power consumption– Good for mobile devices– Raspberry Pi can be powered from 700mA 5V only PSU– Raspberry Pi does not require heatsink or fanHe described the current ARM Technology:* ARMv6– ARM 11, ARM Cortex-M* ARMv7– ARM Cortex-A, ARM Cortex-M, ARM Cortex-R* ARMv8 (Announced)– Will support 64-bit data and addressingHe next gave the Java Specifics for ARM: Floating point operations* Despite being an ARMv6 processor it does include an FPU– FPU only became standard as of ARMv7* FPU (Hard Float, or HF) is much faster than a software library* Linux distros and Oracle JVM for ARM assume no HF on ARMv6– Need special build of both– Raspbian distro build now available– Oracle JVM is in the works, release date TBDNot So RISCPerformance Improvements* DSP Enhancements* Jazelle* Thumb / Thumb2 / ThumbEE* Floating Point (VFP)* NEON* Security Enhancements (TrustZone)He spent a few minutes going over the challenges of using Java on the Raspberry Pi and covered:* Sound* Vision * Serial (TTL UART)* USB* GPIOTo implement sound with Java he pointed out:* Sound drivers are now included in new distros* Java Sound API– Remember to add audio to user’s groups– Some bits work, others not so much* Playing (the right format) WAV file works* Using MIDI hangs trying to open a synthesizer* FreeTTS text-to-speech– Should work once sound works properlyHe turned to JavaFX on the Raspberry Pi:* Currently internal builds only– Will be released as technology preview soon* Work involves optimal implementation of Prism graphics engine– X11?* Once the JavaFX implementation is completed there will be little of concern to developers-- It’s just Java (WORA). He explained the basis of the Serial Port:* UART provides TTL level signals (3.3V)* RS-232 uses 12V signals* Use MAX3232 chip to convert* Use this for access to serial consoleHe summarized his key points. The Raspberry Pi is a very cool (and cheap) computer that is great for teaching, a great introduction to ARM that works very well with Java and will work better in the future. The opportunities are limitless. For further info, check out, Raspberry Pi User Guide by Eben Upton and Gareth Halfacree. From there, Ritter tried out several fun demos, some of which worked better than others, but all of which were greeted with considerable enthusiasm and support and good humor (even when he ran into some glitches).  All in all, this was a fun and lively session.

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• What lasts longer: Data stored on non-volatile flash RAM, optical media, or magnetic disk?

  - by Chris W. Rea

  What lasts longer: Data stored on non-volatile flash RAM (USB stick or SD cards?), optical media (CD, DVD, or Blu-Ray?), or magnetic disk (floppies, hard drives?) My gut tells me optical media, but I'm not sure. Furthermore, which of those digital media would be most suitable for long-term data storage where environmental issues are unknown, such as low/high temperature or humidity? For example, what digital media could be stored in a basement, attic, or time capsule, and be expected to survive a reasonably long time? e.g. a lifetime, and then some. Update: Looks like optical media and magnetic tape each have one vote below. Does anybody else have an opinion or know of a study comparing the two?

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• TGIF: Engagement Wrap-up

  - by Michael Snow

  We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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• SOA Suite demo pod at OOW 2012

  - by Simone Geib

  Visit us in the exhibition hall at Oracle Open World from Monday October 1st till Wednesday October 3rd. You'll have the opportunity to meet our engineering team and product managers and learn what SOA Suite is about and all the cool stuff you can do with it. Come to get a general demo, ask specific questions, give feedback or just have discussions with the Oracle SOA team. You can find us at Moscone South, Right - S-229. And don't forget to check out the Focus on SOA and BPM document for an overview of all SOA and BPM sessions

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• What is a good stopword in full text indexation?

  - by Benoit

  When you go to the Appendix D in Oracle Text Reference they provide lists of stopwords used by Oracle Text when indexing table contents. When I see the English list, nothing puzzles me. But the reason why the French list includes moyennant (French for in view of which) for example is unclear. Oracle has probably thought it through more than once before including it. How would you constitute a list of appropriate stopwords if you were to design an indexer?

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