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  • Application Composer: Exposing Your Customizations in BI Analytics and Reporting

    - by Richard Bingham
    Introduction This article explains in simple terms how to ensure the customizations and extensions you have made to your Fusion Applications are available for use in reporting and analytics. It also includes four embedded demo videos from our YouTube channel (if they don't appear check the browser address bar for a blocking shield icon). If you are new to Business Intelligence consider first reviewing our getting started article, and you can read more about the topic of custom subject areas in the documentation book Extending Sales. There are essentially four sections to this post. First we look at how custom fields added to standard objects are made available for reporting. Secondly we look at creating custom subject areas on the standard objects. Next we consider reporting on custom objects, starting with simple standalone objects, then child custom objects, and finally custom objects with relationships. Finally this article reviews how flexfields are exposed for reporting. Whilst this article applies to both Cloud/SaaS and on-premises deployments, if you are an on-premises developer then you can also use the BI Administration Tool to customize your BI metadata repository (the RPD) and create new subject areas. Whilst this is not covered here you can read more in Chapter 8 of the Extensibility Guide for Developers. Custom Fields on Standard Objects If you add a custom field to your standard object then it's likely you'll want to include it in your reports. This is very simple, since all new fields are instantly available in the "[objectName] Extension" folder in existing subject areas. The following two minute video demonstrates this. Custom Subject Areas for Standard Objects You can create your own subject areas for use in analytics and reporting via Application Composer. An example use-case could be to simplify the seeded subject areas, since they sometimes contain complex data fields and internal values that could confuse business users. One thing to note is that you cannot create subject areas in a sandbox, as it is not supported by BI, so once your custom object is tested and complete you'll need to publish the sandbox before moving forwards. The subject area creation processes is essentially two-fold. Once the request is submitted the ADF artifacts are generated, then secondly the related metadata is sent to the BI presentation server API's to make the updates there. One thing to note is that this second step may take up to ten minutes to complete. Once finished the status of the custom subject area request should show as 'OK' and it is then ready for use. Within the creation processes wizard-like steps there are three concepts worth highlighting: Date Flattening - this feature permits the roll up of reports at various date levels, such as data by week, month, quarter, or year. You simply check the box to enable it for that date field. Measures - these are your own functions that you can build into the custom subject area. They are related to the field data type and include min-max for dates, and sum(), avg(), and count() for  numeric fields. Implicit Facts - used to make the BI metadata join between your object fields and the calculated measure fields. The advice is to choose the most frequently used measure to ensure consistency. This video shows a simple example, where a simplified subject area is created for the customer 'Contact' standard object, picking just a few fields upon which users can then create reports. Custom Objects Custom subject areas support three types of custom objects. First is a simple standalone custom object and for which the same process mentioned above applies. The next is a custom child object created on a standard object parent, and finally a custom object that is related to a parent object - usually through a dynamic choice list. Whilst the steps in each of these last two are mostly the same, there are differences in the way you choose the objects and their fields. This is illustrated in the videos below.The first video shows the process for creating a custom subject area for a simple standalone custom object. This second video demonstrates how to create custom subject areas for custom objects that are of parent:child type, as well as those those with dynamic-choice-list relationships. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt; Flexfields Dynamic and Extensible Flexfields satisfy a similar requirement as custom fields (for Application Composer), with flexfields common across the Fusion Financials, Supply Chain and Procurement, and HCM applications. The basic principle is when you enable and configure your flexfields, in the edit page under each segment region (for both global and context segments) there is a BI Enabled check box. Once this is checked and you've completed your configuration, you run the Scheduled Process job named 'Import Oracle Fusion Data Extensions for Transactional Business Intelligence' to generate and migrate the related BI artifacts and data. This applies for dynamic, key, and extensible flexfields. Of course there is more to consider in terms of how you wish your flexfields to be implemented and exposed in your reports, and details are given in Chapter 4 of the Extending Applications guide.

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  • isometric background that covers the viewport [on hold]

    - by Richard
    The background image should cover the viewport. The technique I use now is a loop with an innerloop that draws diamond shaped images on a canvas element, but it looks like a rotated square. This is a nice example: ,that covers the whole viewport. I have heard something about clickthrough maps, but what more ways are there that are most efficient with mobile devices and javascript? Any advice in grid design out there?.

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  • TalkTalk Business Succeeds with Engaging Conversations on an Eloqua platform

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “Everybody from online, CRM and data, channel management, communications, and content had to pull together to deliver one campaign and Eloqua was the glue that held it all together.” says Paul Higgins, Marketing Director, TalkTalk Business (UK, telco) in this 2'23 video. Challenges Nurturing multiple sales channels with very diverse customers. Generating leads qualified to a very high standard. Engaging a fatigued and apathetic target audience. Positioning the brand as industry thought leaders. Solutions “What’s Your Business Grade?” campaign Eloqua automated email nurture strategy Eloqua Partner Network – Stein IAS Results ROI of 20:1. 40% uplift in sales opportunities in the smaller end with a 25% reduction in costs. 20–25% increase in sales qualified leads for mid-market, corporate, and enterprise customer sets. Open rate highs of 61.84% and click to open highs of 15.97%. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Procedural world generation oriented on gameplay features

    - by Richard Fabian
    In large procedural landscape games, the land seems dull, but that's probably because the real world is largely dull, with only limited places where the scenery is dramatic or tactical. Looking at world generation from this point of view, a landscape generator for a game (that is, not for the sake of scenery, but for the sake of gameplay) needs to not follow the rules of landscaping, but instead some rules married to the expectations of the gamer. For example, there could be a choke point / route generator that creates hills ravines, rivers and mountains between cities, rather than the natural way cities arise, scattered on the land based on resources or conditions generated by the mountains and rainfall patterns. Is there any existing work being done like this? Start with cities or population centres and then add in terrain afterwards? The reason I'm asking is that I'd previously pondered taking existing maps from fantasy fiction (my own and others), putting the information into the system as a base point, and then generating a good world to play in from it. This seems covered by existing technology, that is, where the designer puts in all the necessary information such as the city populations, resources, biomes, road networks and rivers, then allows the PCG fill in the gaps. But now I'm wondering if it may be possible to have a content generator generate also the overall design. Generate the cities and population centres, balancing them so that there is a natural seeming need of commerce, then generate the positions and connectivity, then from the type of city produce the list of necessary resources that must be nearby, and only then, maybe given some rules on how to make the journey between cities both believable and interesting, generate the final content including the roads, the choke points, the bridges and tunnels, ferries and the terrain including the biomes and coastline necessary. If this has been done before, I'd like to know, and would like to know what went wrong, and what went right.

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  • VBUG Spring Conference, 28th and 29th March in Reading

    - by Eric Nelson
    I presented at VBUG last year and can confirm that they put on a really good event. This year I stood aside for my “replacement” Steve Plank to work his magic. Worth checking out… VBUG SPRING CONFERENCE 28/29 March 2011 Wokefield Park, Mortimer, Reading RG7 3AH Day One (Mon 28 March): Developing SharePoint 2010 with Visual Studio 2010 - Dave McMahon Cache Out with Windows Server AppFabric – Phil Pursglove Extending your Corporate Network in to the Windows Azure Data Centre with Windows Azure Connect – Steve Plank Silverlight Development on Windows Phone 7 - Andy Wigley Day Two (Tues 29 March): Self Service BI for your users, but what does that mean for you? - Andrew Fryer Design Patterns – Compare and Contrast – Gary Short Projecting your corporate identity to the cloud – Steve Plank May the Silverlight 4 be with you – Richard Costall The Step up to ALM – an Introduction to Visual Studio 2010 TFS for the Visual Sourcesafe User - Richard Fennell For more information go to http://cms.vbug.net (It isn’t free but it is high quality)

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  • iOS UITab Bar Icons

    - by Richard Jones
    I’ve been struggling trying to create the icons that are used for different tabs on an iPhone app. The difficulty is, is that each image is a PNG,  but alpha channels are used to represent their selected state. I’ve just come across this fab tool, that takes all the pain away,  using 30x30 png images,  I was able to create a really nice set of icons. http://scottpenberthy.com/tab/   (Respect)

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  • "Siebel2FusionCRM Integration" solution by ec4u (D)

    - by Richard Lefebvre
    ec4u, a CRM System Integration leader based in Germany and Switzerland, and an historical Oracle/Siebel partner, offers a complete "Siebel2FusionCRM Integration" solution, based on tools methodology and services. ec4u Siebel2FusionCRM Integration solution's main objectives are: Integration between Siebel (on-premise) and Fusion CRM / Marketing (“in the cloud”) Accounts, Contacts and Addresses are maintained by Sales in Siebel CRM and synchronized in real-time into Fusion CRM / Marketing CDM Processing ensures clean data for marketing campaigns (validation and deduplication) Create E-Mail marketing campaigns and newsletters in Fusion The solution features: Upsert processes figure out what information needs to be updated, inserted or terminated (deleted). However, as Siebel is the data master, it is still a one-way synchronization. Handle deleted or nullified information by terminating them in Fusion CRM (set start and end date to define the validity period) Initial load and real-time synchronization use the same processes Invocations/Operations can be repeated due to no transactional support from Fusion web services Tagging sub entries in case of 1 to N mapping (Example: Telephone number is one simple field in Siebel but in Fusion you can have multiple telephone numbers in a sub table) E-Mail-Notification in case of any error (containing error message, instance number, detailed payload) Schematron Validation Interested? Looking for more details or a partnership with ec4u for a "Siebel2FusionCRM Integration" project? Contact: Gregor Bublitz, Director Expert Services ([email protected])

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  • Oracle ties social, CRM, analytics products to customer experience

    - by Richard Lefebvre
    Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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  • Fusion CRM Data Integration and Migration from Conemis (D)

    - by Richard Lefebvre
    Conemis Data Integration Tools edited for Oracle Fusion CRM offers easy-to-use and pre-configured tools for data integration, data quality, and migration of data from Oracle CRM on Demand and third-party applications to Oracle Fusion CRM Conemis solution includes: Pressure Fueling of data for Fusion CRM Migration covered from legacy to Fusion CRM Data Quality in migration and integration Intuitive Data Housekeeping for IT and Sales Backups of Fusion CRM environments Conemis's solution benefits include Fusion CRM integrated out-of-the-box, connection to other applications, ready-made data mapping, instant availability without installation, fully configurable, shared use in integration expert groups, one GUI for several environments/pods, reduced costs & risks in migration projects, etc. Conemis AG, a German-based data integration company founded in 2009, offers Software and services solution and expertize for Oracle CRM products's data migration and integration. For more details, please contact Dr. Daniel Rolli ([email protected]) www.conemis.com.

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  • Is gettext appropriate for internationalizing user help documentation?

    - by Richard JP Le Guen
    On my project, we have po files to internationalize/translate various labels, error messages, button-text etc. We also have separate po files for the entirety of our help documentation, which is included in the product. Is this an appropriate use of gettext - putting entire documents in po files as opposed to just labels and messages? The format has been made all the more complicated because sometimes (for tooltips or "what's this" icons) only a small part of the help doc is needed, resulting in single phrases/paragraphs being entries in the po file, which are then concatenated together when the user views the help... making the actual act of translation challenging. Is there a better way to internationalize end user help documentation?

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  • PHP not working with hosting

    - by Richard
    I have been playing with a php CMS site for someone that I am ready to deploy but am running into a couple problems that I assume to be hosting related. I have been developing and playing with it localy and deploying to a hosting environment friendly towards this specific CMS (joomla). I have recently been trying to deploy to a client's hosting and have been running in to some trouble. Any help would be greatly appreciated. I have been in contact with the clients hosting and have had them set up a mysql DB for me and enable php. Simple php was working but joomla was not able to create the config files it needed to run on this hosting. Therefore I havnt been able to successfully deploy my work. While playing around with some simple php pages I have started getting http 500 errors and now cant seem to get anywhere. This is a smaller hosting company that seems willing to work with me but I dont really know what i need to ask from them to get me working. My questions to you webmaster geniuses would be as follows: Given the situation I have described, is there anything specifically i should do to get my joomla/php site running on this hosting? What specifically should I ask my current hosting providers to do to help me get working? Thanks

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  • Oracle Open World - 30. September - 4. October 2012, San Francisco, USA

    - by Richard Lefebvre
    Organization for Oracle OpenWorld  (30. September - 4. October 2012, San Francisco, USA) has started. Watch out for further information to come in the coming weeks. Exhibition and Sponsorship Opportunities Exhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is the best opportunity for Oracle partners to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from customer organizations globally. Exhibition and sponsorship opportunities are filling up quickly, so partners should explore exhibition, branding and sponsorship opportunities now. Register NOW and Save - Super Saver Period Ends 30. March You should register today to save $800 on their Oracle OpenWorld full conference pass. There will not be any cheaper prices available afterwards! Partners and Customers - Call For Papers Opens 14. March Oracle OpenWorld Call for Papers will open Wednesday, 14. March. Speak your mind to the world's largest gathering of the most knowledgeable IT decision-makers, leading-edge developers, and advanced technologists. Don't delay - the call for papers closes 11:59 PM PST on 9. April 2012.

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  • How do I change the volume control icon?

    - by Richard Oren Pincook
    I recently switched to gnome 3 (love it!), but the default icon theme was a little dreary and gray, so I switched that back to ubuntu-mono-dark. But now whenever I change my volume, I get this ugly pixelated icon show up. The forum says I don't have enough reputation to post an screenshot, but it's pixelated and ugly with these fuzzy straight blue lines that turn on as the volume goes up. I found identical images in the Humanity and Humanity-Dark icon themes (one example: /usr/share/icons/Humanity/status/24/audio-volume-high.png). I tinkered with the images by changing their names, temporarily deleting them, etc. But it had no effect on the ugly icon. What file is responsible for violating the beauty of my desktop?! Once I find it, I can replace it.

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  • Program To Cascade/Tile Windows

    - by Richard
    I have perhaps ten or fifteen windows open. I'd like a program which automatically resizes all the windows and arranges them in columns and rows across the screen (a grid formation), automatically figuring out the largest size for the windows so that they still fit. This isn't an "Expose" type program - I want the windows to stay resized. I am using OpenBox to do my window management and am otherwise happy with it, I don't want to find a whole new window manager just to solve this problem. The program Tile is almost perfect, but it doesn't know how to lay the windows out in a grid formation. Any thoughts? Thanks!

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  • How can I upgrade to Lubuntu 14.04.1 withot a PAE kernel?

    - by Richard
    On my Dell Latitude D800 laptop, which has an old Pentium M without PAE support, I was able to successfully install Lubuntu 14.04 from the CD. When I try to upgrade, I get the error: PAE not enabled Your system uses a CPU that does not have PAE enabled. Ubuntu only supports non-PAE systems up to Ubuntu 12.04. To upgrade to a later version of Ubuntu, you must enable PAE (if this is possible) see: http://help.ubuntu.com/community/EnablingPAE I have seen the Communit Wiki page for PAE. The suggestion is to add forcepae to the command line options. When I do this, I get the same message. Moreover, dmesg does not indicate PAE was ever enabled. Is there anything else I can ry to get Lubuntu to upgrade correctly?

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  • Sanity checks vs file sizes

    - by Richard Fabian
    In your game assets do you make room for explicit sanity checks, or do you have some generally expected bounds which you assert? I've been thinking about how we compress data and thought that it's much better to have the former, and less of the latter. If your data can exceed your normal valid ranges, but if it does it's an error, then surely that implies you're not compressing the data well enough? What do you do to find out if your data is compressed as far as it can be, and what do you use to ensure your data isn't corrupted and ensure it's an official release? EDIT I'm not interested in sanity checking the file size, but instead, how you manage your sanity checks and whether you arrange the excess size caused by the opportunity to do sanity checks by using explicit extra data, or through allowing the data enough file space (data member size) to be out of valid range and thus able to be checked merely by looking at the asset in memory after loading.

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  • Static teams or dynamic teams?

    - by Richard DesLonde
    Is it better to assemble permanent teams of developers within the company that always work together, from project to project, or is it better to have dynamic teams that assemble for a project, and then dissasemble afterwards? My inclination is to treat the entire company as a "platoon" and to assemble "fireteams" for individual projects, choosing from the "platoon" those developers best suited for the project.

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  • How do I enable the Ubuntu One tray applet?

    - by Richard Holloway
    I am running 10.04 and I am unable to get a tray applet to appear for Ubuntu One. I am sure there was an applet in 9.04 (Jaunty) and 9.10 (Karmic). I have the package ubuntuone-client-gnome installed which Synaptic tells me "This package contains the tray applet and Nautilus extension, providing integration with the GNOME desktop." The applet is not on the "Add to panel..." list and there doesn't appear to be anything in the menus. So how do I make the applet appear?

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  • on install oracle jdk over ubuntu x86_64

    - by Richard
    my ubuntu version is 12.04, and when cat /proc/version, it shows Linux version 3.2.0-23-generic (buildd@crested) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu4) ) #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 Linux yuzhe-HP 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux When to install oracle jdk over linux, it presents with two options x86 and x64. Here it presents with x86_64. Which version should I choose and what the meaning behind x86_64 and x64.

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  • Getting Windows Azure SDK 1.1 To Talk To A Local DB

    - by Richard Jones
    Just found this, if you’re using Azure 1.1,  which you probably will be if yo'u’ve moved to Visual Studio 2010. To change the default database to something other than sqlexpress for Development Storage do this - Look at this - http://msdn.microsoft.com/en-us/library/dd203058.aspx At the bottom it states -   Using Development Storage with SQL Server Express 2008 By default the local Windows Group BUILTIN\Administrator is not included in the SQL Server sysadmin server role on new SQL Server Express 2008 installations.  Add yourself to the sysadmin role in order to use the Development Storage Services on SQL Server Express 2008.  See SQL Server 2008 Security Changes for more information. Changing the SQL Server instance used by Development Storage By default, the Development Storage will use the SQL Express instance.  This can be changed by calling “DSInit.exe /sqlinstance:<SQL Server instance>” from the Windows Azure SDK command prompt.

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  • Win a iPad Mini in December with the Oracle Partners Enablement team!

    - by Richard Lefebvre
    Oracle December Calendar is available now! As an Oracle Partner, come back every day in December to the OPN-Enablement Blog and open a door to answer a question about Oracle and his Partner Specialization. Every right answer leads one step further towards a winning opportunity for an iPad mini** To get there, directly click on one of the following links:  https://blogs.oracle.com/opnenablement https://blogs.oracle.com/opnenablement/entry/oracle_december_calender **Participation is limited to Oracle Partner employees only

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  • Ubuntu 12.04 LTS won't install - never finishes please help

    - by Richard Higgins
    Want to try Ubuntu after using Windows for 30 years. Tried to install it 5 times on a Lenovo X120e notebook and twice on a Lenovo M57 desktop. No luck, worse than what Microsoft puts you through. I burned 12.04 LTS to disc. It installs up to the "Who Are You?" screen, then stops. Accepted the recommended computer name and lower case user name. I chose "log me in automatically." After that there is no progress bar, no rotating or pulsing button, nothing to indicate the Ubuntu has not died or fallen asleep. Is that how it is written? Never heard of a program that would take a long time to install while a user looked at a locked, dead screen. I just bought the M57 desktop for my son. It came with Ubuntu 10 something. I wanted to upgrade to 12.04 but it crashed, twice, to a DOS screen saying the pc lacked a certain "init" file. Various help screen commands did not help. On the X120e, I thought a partial-failed Ubuntu install was causing the problem, so I removed the drive and deleted the Ubuntu partition and replaced it. But same result. After I fill in my name, accept computer and user name, the "continue" button does not appear to work. I can go "back" but not forward. I have waited torturous hours. It doesn't take more than two hours to install, does it?any It is my own fault because of the high expectations I had for a sensible, hassle-free installation, but I am immensely disappointed. Thank you for any response

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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