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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• Cannot acess the new cloned server even after new IP address assignment

  - by tough

  I was able to clone a Ubuntu 10.04 server residing in Cloud. It appeared that I was not getting some IP for the new VM so I followed some of these: # cd /etc/udev/rules.d # cp 70-persistent-net.rules /root/ # rm 70-persistent-net.rules # reboot I didn't follow the later commands as I was unable to see two eth MACs as available in the referenced site. After this I am able to see some the IP for it, and is different form the original IP, I have added new IP to DNS server. Now when I try to access it with its assigned(new) domain it is directed to the old server. I can see both the VMs running with different IP. Where I might have gone wrong, I am new to this admin thing.

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• Does Intel Smart Response provide any statistics on the cache usage?

  - by Tom Seddon

  I've set up my Z68-based Core i7 PC with a 60GB SSD dedicated as a Smart Response cache drive. Is there any way I can get any statistics out of it? It would be nice to have some information on how much cache space is actually being used, maybe how much of it was actually accessed recently, and how many reads in general are coming from the SSD rather than from the mechanical disk. These statistics might help to quickly provide some evidence for or against the use of Smart Response, without my having to reinstall Windows on the SSD (etc.) to find out. The Windows ReadyBoost feature has some performance counters you can access via the Windows 7 perfmon tool, for example, which is the kind of thing I'm hoping is somehow available. Smart Response provides no perfmon counters, though, and the Intel Rapid Storage Utility tells you pretty much nothing except that Smart Response is switched on.

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• private subnet nat (openvpn / racoon)

  - by Jonas Schnelli

  I have a openvpn subnet 10.8.0.0/24 running one server and one client (laptop). openvpn works fine. Browsing the web over openvpn from the laptop works also fine. Now on the server there is a private subnet with 10.7.8.128/28. The subnet is set up with racoon (IPSEC s2s vpn). The s2s vpn allows me to access the subnet 10.3.5.0/24 at the other s2s vpn end. Works all fine when I'm connected with ssh to my server. From my laptop i can ping 10.7.8.129 (the servers ipsec local ip) but i cannot reach the net 10.3.5.0/24. I tried to add a static route on my laptop 10.3.5.0/24 over gw 10.7.8.129 with no success. Any ideas how i do setup the nat / routing? Thanks

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• starting Tomcat from Eclipse

  - by Krns

  I've just got eclipse for jee installed, and also downloaded apache 6.0.29 and added it in eclipse preferences. I followed up this tutorial, and all i got when i run it is 404 page with "The requested resource (/WebService/) is not available." description. I can't even access root folder of tomcat at localhost:8080. However, if i start tomcat through concole command, it's working fine and home page and examples are accessible. I'm a complete noob at tomcat and eclipse(been working with netbeans before), so i've got no idea what's wrong.

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• Client can't reach my production webserver. It's their ISP's fault, but now what?

  - by MikeN

  I have a customer in Michigan who can't access my production SaaS webserver that is hosted on Slicehost. All other companies across the US/Canada/Europe have no problem reaching the site. This problem is occuring intermittantly, and Slicehost customer service says it's a problem with the client's ISP. I got the IP address of my client, and ping'ing that IP address from my PROD server fails, but ping'ing the IP address from my dev box or our seperate blog server (also hosted on slicehost) works. How do I debug a problem like this? I asked the client to reach out to their local ISP and ask about this problem. A traceroute shows that the packets are getting stopped on a Comcast Michigan node which is the client's ISP. Is there anything I can do additionally to fix this problem for my client?

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• Managing service passwords with Puppet

  - by Jeff Ferland

  I'm setting up my Bacula configuration in Puppet. One thing I want to do is ensure that each password field is different. My current thought is to hash the hostname with a secret value that would ensure each file daemon has a unique password and that password can be written to both the director configuration and the file server. I definitely don't want to use one universal password as that would permit anybody who might compromise one machine to get access to any machine through Bacula. Is there another way to do this other than using a hash function to generate the passwords? Clarification: This is NOT about user accounts for services. This is about the authentication tokens (to use another term) in the client / server files. Example snippet: Director { # define myself Name = <%= hostname $>-dir QueryFile = "/etc/bacula/scripts/query.sql" WorkingDirectory = "/var/lib/bacula" PidDirectory = "/var/run/bacula" Maximum Concurrent Jobs = 3 Password = "<%= somePasswordFunction =>" # Console password Messages = Daemon }

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• Testing a Virtualisation of a Debian Server (vmWare vSphere probably)

  - by xyza

  I'm soon getting access to a powerful root-server (quad-core, 16gb ram, 1gbit connection) where gameservers (like minecraft,counterstrike etc.) for different customers should be setup. My plan is to use programs such as vmWare vSphere to create some virtual machines for each customer. Inside such a virtual machine I'll setup the gameserver and maybe some kind of ftp server when its needed. Now that I'm kinda new to virtualisation of servers I want to test this local on my Desktop Computer. Is it possible to create a virtual machine of debian using vmWare Player on my Windows desktop computer and then install vmware vSphere in this VM to create multiple VM's inside that VM ? Or do I really need to install Debian on my desktop computer. (I want to use the time during installations etc. to work a bit at my windows installation) Some tips on virtualising debian servers are also appreciated :)

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• I am trying to write an htaccess file performs authentication and redirects authenticated users to a

  - by racl101

  This is what I have so far but I can't get the RewriteCond and RewriteRule properly. RewriteEngine On RewriteCond %{LA-U:REMOTE_USER} (\d{3})$ RewriteRule !^%1 http://subdomain.mydomain.com/%1 [R,L]. AuthName "My Domain Protected Area" AuthType Basic AuthUserFile /path/to/my/.htpasswd Require valid-user This is what I mean the ReWriteCond and RewriteRule to say: "If the REMOTE_USER has a username ending in 3 digits then capture the three digits that match and for whatever url they are trying to access if it does not start with the 3 digits captured then redirect them to the sub directory with the name equal to those captured three digits." In other words, if a user named 'johnny202' is authenticated then if he's requesting any directory other than http://subdomain.mydomain.com/202/ then he should be redirected to http://subdomain.mydomain.com/202/ The only thing I can think of that is wrong is the first instance of '%1'.

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• Debian: SSH: "PermitRootLogin=forced-commands-only" stopped working

  - by Brent

  I have several servers running Debian Lenny. Just recently I discovered the PermitRootLogin=forced-commands-only directive for ssh, which allows me to run a scripted rsync as root with an ssl key, without enabling more generalized root ssh access. However, last week this stopped working - it appears on all of my servers - and I can't figure out why. Everything continues to work fine with PermitRootLogin=yes, but I would prefer to block root logins - especially via passwords. The day it stopped working, we reconfigured some of the ports on one of our switches (which we later reverted), but I can't see that affecting this, since it still works with PermitRootLogin set to yes. How can I diagnose why the forced-commands-only directive has apparently stopped working?

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• unable to install mysql completely on debian 5.0

  - by austin powers

  hi, its been a couple of days that I'm trying to install mysql on my vps which has debian 5.0 with 256mb ram. I've installed webmin also. here is the symptoms : after installing mysql using either webmin or apt-get I am trying to connect to mysql for changing root password but every time I cope with this error : ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES) so I start to investigate and I understand there is no root user inside mysql database when I use : UPDATE user SET password=PASSWORD('newpassword') WHERE user="root"; it says 0 row affected I reinstall mysql for several times but the same problem still exits. please help me how can I install mysql-server as well as mysql-client correctly. regards.

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• ASP.NET MVC hosting recommendations

  - by chris

  I'm looking for recommendations for hosting an asp.net MVC application. Obviously, we need to be able to have access to configure IIS directly - I'd prefer not to have to go thru a control panel. The web server needs to have a dedicated IP, since some clients will be accessing it via IP. We need at least a SQLServer 2005 database, ideally on the same box. Load and usage will be pretty low, so a virtual machine will probably be fine. Does any one have any recommendations that meet the above constraints?

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• Are there any benefits to using a Distributed vSwitch for iSCSI?

  - by dunxd

  I am designing our vSphere farm - we'll be migrating from ESX 3.5 to 4.1. I plan to set up a new farm using ESXi 4.1, and move the Virtual Machines on the 3.5 farm into it by shutdown, then import. In ESX 3.5 there is no distributed networking, so each host has a vSwitch connected to my SAN NICs, and a port group for the vmkernel. In vSphere (ESXi 4.1) I have the extra option to set up a distributed vSwitch and distributed port groups for vmkernel to access iSCSI storage. Is there any benefit to this, or should I stick to non-distributed networking for iSCSI.

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• How to port forward https traffic via ssh and/or remote desktop to through several networks and PCs?

  - by donttellya

  I have the following environment: In company X I develop a application on a pc A in network A with ip address 192.168.100.50 which has to do an https request to an http server located in the intranet of company Y In company X is another pc B in network B with ip address 192.168.200.100 pc B (of company X) can access the intranet from company Y via ssh tunnel (putty) pc A (of company X) can ping pc B (of company X) note: pc A can also do a remote desktop connection to pc B) pc B can ping the http sever pc A can not ping the http server How can the https request from pc A of company X get to the http server of company Y? On which pc must be putty configured? And which settings for host, port forwarding etc. has to be done in putty? So finally the https request should go from PC A - PC B - Http Server in company Y.

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• Installed IE8 & SP3 on XP now I can't HTTPS from any browser

  - by Kevin

  The computer is Windows XP Professional SP3 with IE8. On the Tools Options Connections the "Settings" is GRAYED OUT (I am an admin on the machine) Any browsing of https:// addresses results in IE displaying the following: "this program cannot display the web page" After installing an alternate browser and trying the same https:// address I get a similar error message. I have tried using Compatibility View Settings to for all web pages and this has no effect on the problem. HTTP addresses work fine, I can PING sites such as google.com without issue. Question: What could be preventing me from getting at the settings to check to see if I'm using a proxy? What else could be preventing HTTPS access?

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• Windows 7 file sharing password protecting or making stuff available to just me

  - by Carbonara

  Even with the new Homegroup feature I'm still finding the way Windows deals with folder sharing utterly baffling. Here's what I want to do. I have two computers, a PC Desktop and a laptop. I also live in a shared flat with other computer users. I have set up a Homegroup and a Workgroup on the desktop and joined them on the laptop and in the home group I have shared video, music and pictures. This is so that anyone on the network can view pictures and listen to music etc. But I want my Documents folder from my desktop to only be available to me on my laptop and not to anyone else that may be on the network. The Homegroup only allows (from what I can gather from the baffling array of options) sharing with everyone or no one. Is it possible to only allow the laptop to access the documents folder on the desktop? The user name and password are the same on both computers.

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• How do I remote desktop to my work's Windows box from my Mac at home through VPN?

  - by CT.

  I would like to remote desktop from my Macbook to my Work's laptop from home. I connect to the work's network via Cisco VPN. My Cisco VPN clients connects fine in Mac OS X but I am unable to remote desktop. I am also unable to ping my work laptop. The laptop is powered on and not sleeping. I can access it via LogMeIn. If I were to actually pug into our network at the building. I can remote desktop to my work laptop from my Macbook. If I use a Windows virtual machine and connect using the Windows Cisco VPN client, I am able to RDP and ping my work laptop. What is wrong with my OS X VPN connection?

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• Accessing locally hosted webpage via public IP

  - by Mk12

  Sorry if this is in the wrong place.I don't really know anything about server-related things, but I'm really curious about this. On my mac I figured out how to make a simple web page viewable via the local ip address or computer name on the LAN, and also how to hook it up with a free hostname from dyndns.com. So the dyndns hostname points to something, how can I access it directly? Typing in the global ip address (of the router) doesn't work, but if it did, how would it know which computer to point to? There must be some way of directly accessing what dyndns hostname points to by typing in some number, right? Sorry I don't really understand how it works.

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• Using Arch Linux computer as a server for Rack Apps

  - by wxl

  What would be the best way to go about using an Arch Linux computer as a Rack (as in Ruby Rack, not an actual rack server) server? Here's what I want to be able to do: Automatically deploy on a git push to the server. (I already have this worked out, on post-receive the server checks out the app to /home/git/app from /home/git/app.git.) Run a Rack server application to serve up this app, one that can be restarted on demand. Run a MongoDB server Be able to access the app by going to my-server.local/app or something similar. (It's really only going to be used on the local network, no port forwarding or outside use) Any ideas would be greatly appreciated. I apologize if this seems too "do it for me".

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• Connecting server to more than one switch.

  - by Jake

  I have 3 switches, one NEATGEAR GS748T and two JGS524. Initially I wanted to connect them in a triangle loop, but later suspect that the JG524 does not have spanning tree support. Now I have a Dell R710 with 2 NIC at the back. If I connect the server in between the two JGS524, which both in turn connect to the GS748T, will that consitute a loop? According to my limited understanding, with 2 NICs there will be 2 IPs for the server. Will the file server even work or not? Theoretically speaking, will this configuration increase the access speeds for clients? Thanks.

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• IPv6 in a Small Business

  - by Martyn

  I’ve been tasked to identify a new server and IT equipment for the company I work for (employees <20). I’m looking at getting a SBS 2011 Standard box. My Question is: Apart from ensuring that our router is IPv6 compliant, is there anything else I need to do/investigate to ensure that we won’t have IPv6 related problems in the future? When investigating this I can only find references to DNS Mangers etc. The SBS 2011 box will be used for exchange and remote log in access – it won’t be hosting any websites. Also will VOIP phone systems be affected by IPv6? (We are running a rather old VOIP system, would that need to be updated?

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• How to connect two subnet with Windows Server?

  - by 9dan

  Hello, I have some work to do in a small office. This office has two separate Internet connections. One is a kind of DSL line and connected through the Internet sharing router (DHCP). One is a leased line with public IP adresses (No DHCP). This leased line provide only 30 IP addresses and the gateway is provided by the ISP. Some workers use private IP provided by the router, some workers use manually setup public IP. There is a Windows 2008 R2 server with two NICs, connected to each lines. I want to connect/merge(?)/bridge(?) two subnet with this server so that users from the different subnet can access each other. How can I accomplish this? Something like, add gateway function to this server and public IP users change the gateway to point this server.. It it possible ? Sorry for my rambling. Thanks in advance.

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• Need to use wusa to stop endless rebooting on R2

  - by Jack

  I installed 3 updates, which after rebooting resulted in a reboot loop, never going past the "configuring your computer for windows" stage. Last known good configuration, safe mode etc make no difference (as expected). I have no system restore images available. I used dism to uninstall one of the updates, but the other two appear to be MSP patches, and so I cannot use dism to uninstall them. From what I have been reading it appears I must use wusa, however wusa does not seem to be included in WinRE. Does anyone have a suggestion of how I can access wusa to uninstall these updates, and hopefully reverse this problem?

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• Windows Vista: TCP/IP stack is smashed, how to reinstall the LAN-Devices?

  - by Ice

  the TCP/IP stack is smashed, thats why no LAN-Connections are running. I want to download the LAN drivers from another computer and uninstall and reinstall the LAN devices on this system. Hopefully that should recreate the stack. But what to download? What uninstall? How to install? Windows Vista is protected against such changes, so how to achieve that job? please help. Update per 2011-03-11: I found all the tipps and hints about "TCP/IP Repair, LSP Fix, and WinSock Fix" according to windows vista but nothing helped to bring back network access. What can i do as next step or which opportunities are left?

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• mirroring linux server to external usb harddrive

  - by DuPie

  My google-fu must be sucking. i havent been able to find a good solution for the following: numerous Linux server on commodity hardware Trying to do a recovery mirror copy to external harddrives External harddrives are smaller than source harddrives, but larger than data External drives are connected via usb2 (slow) Servers range from 20GB of data to 400GB of data Servers are remote, so hands on access is a pain need to copy boot files. empty external drives currently Basicly, looking for a way to do use a ghosting solution from INSIDE a running linux server to an external harddrive, without booting a cd etc. the rsync/cpio solutions i've looked at dont work great with grub/dev/proc etc. I understand that since the system isnt offline, it wont be a "mirror" image as files change, but thats ok. Are there any free/commercial products that would work?

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