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• How to make a great functional specification

  - by sfrj

  I am going to start a little side project very soon, but this time i want to do not just the little UML domain model and case diagrams i often do before programming, i thought about making a full functional specification. Is there anybody that has experience writing functional specifications that could recommend me what i need to add to it? How would be the best way to start preparing it? Here i will write down the topics that i think are more relevant: Purpose Functional Overview Context Diagram Critical Project Success Factors Scope (In & Out) Assumptions Actors (Data Sources, System Actors) Use Case Diagram Process Flow Diagram Activity Diagram Security Requirements Performance Requirements Special Requirements Business Rules Domain Model (Data model) Flow Scenarios (Success, alternate…) Time Schedule (Task Management) Goals System Requirements Expected Expenses What do you think about those topics? Shall i add something else? or maybe remove something?

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• BIP 10.1.3.4.x June 2010 Update Available

  - by Tim Dexter

  A new patchset for 10.1.3.4.0 and 10.1.3.4.1 is available on Metalink. some notes: The patch number is 9791839. This patchset includes 28 new bug fixes since the last patchset release on March 31. This is a culmulative update that includes all the fixes and enhancements from previous updates. The patch will supercede the other two updates. Install instructions are in the readme inside the patch There is also a new BIP client patch available, 9821068. No new template building features to my knowledge but there is an update to the template viewer to allow you to test and debug you siny new Excel templates. Server 8529759XMLP_TEMPLATE_DESIGNER CANNOT SAVE / UPLOAD TEMPLATE 8566455 BI PUBLISHER SCHEDULER DOES NOT START WITH JNDI DATA SOURCE 9295667RESPONSE OF GETSCHEDULEDREPORTINFO RETURNS STATUS AS 'UNKNOWN' INSTEAD OF 'SCHED 9542413 UNABLE TO CREATE A NEW TEMPLATE FROM UI 9546137 EXCEL ANALYZER TEMPLATE FAILS FOR A STRUCTURED XML WHEN IT IS UPLOADED 9556338 SIEBEL - BIP PARAMETERS SORT ORDER 9560562 BI PUBLISHER CACHE DIRECTORY FILLING UP AND POINTING TO INVALID DIRECTORY 9646599 USER ROLE DEFINED AS PRIMARYGROUP IN ACTIVEDIRECTORY GROUP ARE NOT RECOGNIZED 9664768 ER: NEED TO BIND USER ATTRIBUTE VALUES DEFINED IN ACTIVEDIRECTORY IN DATA QUERY 9665075 BI PUBLISHER AFTER 9546699 NOTIFICATIONS FOR REPORTS FAIL 9669973 ER: NEED TO SUPPORT PRE-PROCESSING XML WITH XSL FOR EXCEL TEMPLATE 9704401 ER: NEED TO SUPPORT DEFAULT GROUP FOR ALL USERS IN LDAP/AD SECURITY 9711899 SEARCH PARAMETER IS NOT VISIBLE WHEN SCHEDULE A REPORT 9753736 SOME ROLES FROM ACTIVEDIRECTORY ARE NOT LISTED IN ADMIN ROLE-FOLDER MAPPING 9771354 MULTIPLE PARAMETERS IN 10.1.3.4.1 DATA TEMPLATE ACT ACT DIFFERENTLY FROM 10.1.3. 9772982 "REFRESH OTHER PARAMETERS ON CHANGE" DOESN'T WORK PROPERLY Core  8599646 ER:EXTRA SPACE ADDED BELOW IMAGE IN A TABLE CELL OF TEMPLATE IN FIREFOX 9377593 SOME ROWS HEIGHT IN HTML/EXCEL OUTPUT ARE TOO BIG IN BI PUBLISHER 9487030 NAVIGATION TREE REPEATING TWICE IN PDF DCCUMENT CREATED BY BI PUBLISHER 9509432 PERFORMANCE ISSUE WHEN USING PDF TEMPLATE 9534424 PS: DOCUMENT-REPEAT-FULLPATH-ELEMENTNAME SHOULDNT USE DOT "." AS PATH SEPARATOR 9553360 FORMPROCESSOR CANNOT PARSE SOME PDF TEMPLATES 9554959 TEXT IN AUTOSHAPE IS NOT PROPERLY CUT OFF FOR LINE WRAPPING 9569417 AFTER APPLYING PATCH 9509432 PDF TEMPLATES WITH DBDRV PRODUCE NO OUTPUT 9571670 ER: EXCEL TEMPLATE TO SUPPORT XSLT LOGIC AND XSL CUSTOM EXTENTIONS 9589809 XSL:CALL-TEMPLATE IS MISSING IN GENERATED XSL FILE 9605920 BOOKMARK TESTCASE FAILED DUE TO ER9283933 9689634 PRINT FLOW CHART USING ACROSS 3 DOWN 0 GIVES EXTRA BLANK PAGES You might have noticed some fixes and ehancements to the Excel templates so I can get back on those now. There is a part two to the Mapviewer BIP Mashup coming ... just need aanother 4 hours in the day to squeeze it in.

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• What issues carry the highest risk in a software project?

  - by Mehrdad

  Clearly, software projects are different from other industries in terms of many things like for instance, quality assurance, project progress measurement, and many other things. Unique characteristics of software projects also makes the risk management process unique. Lots of issues in a project might lead it to unacceptable delay or failure to deliver business value. They might even make a complete disaster in the project. What are the deadliest risk factors in a software project? How to analyze, prevent and handle them? Particularly, I'm interested in the issues that you can detect from the beginning and you should keep an eye on (for example, you might be told about a third-party API that the current application uses and lacks documentation). Please share your experiences if they are relevant.

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• Moving all UI logic to Client Side?

  - by Mag20

  Our team originally consisted of mostly server side developers with minimum expertise in Javascript. In ASP.NET we used to write a lot of UI logic in code-behind or more recently through controllers in MVC. A little while ago 2 high level client side developers joined our team. They can do in HTMl/CSS/Javascript pretty much anything that we could previously do with server-side code and server-side web controls: Show/hide controls Do validation Control AJAX refreshing So I started to think that maybe it would be more efficient to just create a high level API around our business logic, kinda like Amazon Fulfillment API: http://docs.amazonwebservices.com/fws/latest/APIReference/, so that client side developers would fully take over the UI, while server side developers would only concentrate on business logic. So for ordering system you would have a high level API like: OrderService.asmx CreateOrderResponse CreateOrder(CreateOrderRequest) AddOrderItem AddPayment - SubmitPayment - GetOrderByID FindOrdersByCriteria ... There would be JSON/REST access to API, so it would be easy to consume from client-side UI. We could use this API for both internal UI development and also for 3-rd parties to create their own applications. With advances in Javascript and availability of good client side developers, is it a good time to get rid of code-behind/controllers and just concentrate on developing high level APIs (ala Amazon) that client side developers can consume?

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• Hard Disk Spins Down as long as Battery is in Laptop

  - by Brock Dute

  Hi, I just figured out today that as long as the battery is in my laptop, it doesn't matter if it's fully charged while plugged in, Ubuntu always spins down my hard drive. I noticed this because there was a huge difference in speed when I removed the batteries. My settings for power management is basically: on AC power, don't spin down harddrive, dont suspend or anything on battery power, basically save as much power as possible I assumed that if I plug in my laptop, it'll use the On AC Power settings no matter what but apparently, this isn't so. Is there a way to "fix" this?

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• ICAM Webcast Replay and slides

  - by Darin Pendergraft

  On October 10, 2012 Derrick Harcey and I co-presented on how Oracle IDM helps customers address the guidelines of Identity Credential Access Management, from a Federal (FICAM) and a State (SICAM) perspective. If you missed the webcast, here is a link to the replay:  webcast replay link. Derrick did a nice job reviewing the various ICAM components and architectures, and then invited me to provide additional detail on the Oracle technology stack.  He then closed by mapping the ICAM architectures to various components of the Oracle IDM platform. Icam oracle-webcast-2012-10-10 from OracleIDM The next webcast in the Secure Government Training Series, Safeguarding Government Cyberspace will be held Wednesday, November 28th.

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• PeopleSoft Grants & the Federal Agency Letter of Credit Draw Changes

  - by Mark Rosenberg

  For decades, most, if not all, US Federal agencies that sponsor research allowed grant recipients to request and receive payments using pooled accounts, commonly known as pooled letter of credit (LOC) draws. This enabled organizations, such as universities and hospitals, fast and efficient access to reimbursement of the expenditures they incurred conducting research across a portfolio of grants. To support this business practice, the PeopleSoft Grants solution has delivered an LOC Draw report to provide the total request amount along with all of the supporting invoice details for reconciliation and audit purposes. Now, in an attempt to provide greater transparency, eliminate fraud, strengthen accountability for grant-related financial transactions, and simplify grant award closeout, many US Federal sponsors are transitioning from the “pooling” letter of credit draw method to requesting on a “grant-by-grant” basis. The National Science Foundation, the second largest issuer of Federal awards, already transitioned to detailed grant draws in 2013. And, in response to the U.S. Department of Health and Human Services (HHS) directive to HHS-supported Agencies, the largest Federal awards sponsor, the National Institutes of Health (NIH), will fully transition to the new HHS subaccount draw method. This will require NIH award recipients to request payments based on actual expenses incurred on an award-by-award basis. NIH is expected to fully transition to this new draw method by the end of Federal fiscal year 2015.  (The NIH had planned to fully transition to this new method by the end of fiscal 2014; however, the impact to institutions was deemed to be significant enough that a reprieve was recently granted.) In light of these new Federal draw requirements, we have recently released these new features to aid our customers on both PeopleSoft Grants releases 9.1 and 9.2:1. Federal Award Identification Number on the Proposal and Award Profile 2. Letter of credit fields on contract lines to support award basis draws and comply with Federal close out mandates3. Process to produce both pro forma and final LOC Draw Reports in BI Publisher report format4. Subacccount ID field on the LOC Summary and a new BI Publisher version of the LOC Summary report 5. Added Subaccount Field and contract info to be displayed on the LOC summary page6. Ability to generate by a variety of dimensions pro forma and invoiced draw listings 7. Queries for generation and manipulation of data to upload into sponsor payment request systems and perform payment matching8. Contracts LOC Close Out query to quickly review final balances prior to initiating final draws and preparing Federal Financial Reports prior to close The PeopleSoft Development team actively monitors this and other major Federal changes and continues working closely with the Grants Product Advisory Group of the Higher Education User Group to ensure a clear understanding of what our customers need in order to transition to new approaches for doing business with the Federal government. For more information regarding the enhancements to the PeopleSoft Grants solution, existing customers can login to My Oracle Support and review the Enhancements to Letter of Credit Process (Doc ID 1912692.1) associated with resolution ID 904830. This enhanced LOC functionality is available in both PeopleSoft FSCM 9.1 Bundle #31 and PeopleSoft FSCM 9.2 Update Image 8.

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• What issues carry the highest risk in a software project?

  - by Mehrdad

  Clearly, software projects are different from other industries in terms of many things like for instance, quality assurance, project progress measurement, and many other things. Unique characteristics of software projects also makes the risk management process unique. Lots of issues in a project might lead it to unacceptable delay or failure to deliver business value. They might even make a complete disaster in the project. What are the deadliest risk factors in a software project? How to analyze, prevent and handle them? Particularly, I'm interested in the issues that you can detect from the beginning and you should keep an eye on (for example, you might be told about a third-party API that the current application uses and lacks documentation). Please share your experiences if they are relevant.

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• What is (are) the most useful technique/visualization for overall project status?

  - by Wayne Werner

  For reasons "above my pay grade", we're developing an issue/project tracking system where I work (similar to Trac, FogBugz, etc). The managers want a useful tool to be able to track the overall health of the project (e.g. How much time left, how are we performing vs estimates) and one of the features that has been requested is some type of critical path support and visualization. The logic explained to me is that they want to be sure that at least the most important pieces of the project are currently being worked on. The initial idea was that we would create task-based dependencies. My understanding of project management tells me that this kind of granular approach is unnecessary - having milestones with specific deadlines/dependencies is much more useful. I would like to know what are the most useful techniques and "pretty pictures" you've seen/used for project development. Having objective data would be best, but somewhat subjective data is helpful too.

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• Which pattern is best for large project

  - by shamim

  I have several years of software development experience, but I am not a keen and adroit programmer, to perform better I need helping hands. Recently I engaged in an ERP project. For this project want a very effective structure, which will be easily maintainable and have no compromise about performance issue. Below structures are now present in my old projects. Entity Layer BusinessLogic Layer. DataLogic Layer UI Layer. Bellow picture describe how they are internally connected. For my new project want to change my project structure, I want to follow below steps: Core Layer(common) BLL DAL Model UI Bellow picture describe how they are internally connected. Though goggling some initial type question’s are obscure to me, they are : For new project want to use Entity framework, is it a good idea? Will it increase my project performance? Will it more maintainable than previous structure? Entity Framework core disadvantages/benefits are? For my project need help to select best structure. Will my new structure be better than the old one?

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• Lenovo Thinkpad R500 having problems resuming

  - by Nicolas Raoul

  Yesterday I installed Ubuntu 11.04 from scratch on my Thinkpad R500, leaving the default power management settings. Yesterday I closed the lid, and this morning when I opened it the laptop resumed correctly. Today during lunch the laptop went to sleep without me closing the lid, and there was no way to wake it up by typing ESC or moving the mouse or TrackPoint. No disk activity at all. When I briefly pushed the POWER button, the laptop rebooted completely, losing my opened applications. Is it a known problem with Natty/Lenovo Thinkpad R500/ATI? Any idea what could fix the problem?

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• How granular should a command be in a CQ[R]S model?

  - by Aaronaught

  I'm considering a project to migrate part of our WCF-based SOA over to a service bus model (probably nServiceBus) and using some basic pub-sub to achieve Command-Query Separation. I'm not new to SOA, or even to service bus models, but I confess that until recently my concept of "separation" was limited to run-of-the-mill database mirroring and replication. Still, I'm attracted to the idea because it seems to provide all the benefits of an eventually-consistent system while sidestepping many of the obvious drawbacks (most notably the lack of proper transactional support). I've read a lot on the subject from Udi Dahan who is basically the guru on ESB architectures (at least in the Microsoft world), but one thing he says really puzzles me: As we get larger entities with more fields on them, we also get more actors working with those same entities, and the higher the likelihood that something will touch some attribute of them at any given time, increasing the number of concurrency conflicts. [...] A core element of CQRS is rethinking the design of the user interface to enable us to capture our users’ intent such that making a customer preferred is a different unit of work for the user than indicating that the customer has moved or that they’ve gotten married. Using an Excel-like UI for data changes doesn’t capture intent, as we saw above. -- Udi Dahan, Clarified CQRS From the perspective described in the quotation, it's hard to argue with that logic. But it seems to go against the grain with respect to SOAs. An SOA (and really services in general) are supposed to deal with coarse-grained messages so as to minimize network chatter - among many other benefits. I realize that network chatter is less of an issue when you've got highly-distributed systems with good message queuing and none of the baggage of RPC, but it doesn't seem wise to dismiss the issue entirely. Udi almost seems to be saying that every attribute change (i.e. field update) ought to be its own command, which is hard to imagine in the context of one user potentially updating hundreds or thousands of combined entities and attributes as it often is with a traditional web service. One batch update in SQL Server may take a fraction of a second given a good highly-parameterized query, table-valued parameter or bulk insert to a staging table; processing all of these updates one at a time is slow, slow, slow, and OLTP database hardware is the most expensive of all to scale up/out. Is there some way to reconcile these competing concerns? Am I thinking about it the wrong way? Does this problem have a well-known solution in the CQS/ESB world? If not, then how does one decide what the "right level" of granularity in a Command should be? Is there some "standard" one can use as a starting point - sort of like 3NF in databases - and only deviate when careful profiling suggests a potentially significant performance benefit? Or is this possibly one of those things that, despite several strong opinions being expressed by various experts, is really just a matter of opinion?

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• Managing time for success in the industry? [closed]

  - by nvillec

  So about a year ago I decided to pursue programming, specifically game development, as a career. I've always been a pretty avid gamer, from chucking turnips at Shy Guys' faces in the 90s, to downing Heroic Deathwing last week. Just recently though, I've been spending a LOT of time playing games and it's starting to show in my programming classes. Yesterday after a discouraging exam, I put my foot down and vowed to myself to keep the gaming:coding ratio in favor of the one that will hopefully pay the bills later on. I realize that knowing games well is a key part of being a good developer, but as I've been recently shown, there's a threshold of pixelated indulgence that must not be crossed if I'm ever going to land my dream job. I'm assuming many of you are quite enthusiastic about games as well. What advice would you give an aspiring programmer regarding time management? Thanks!! (Also, I'm brand new to Stack Exchange...if this belongs somewhere else, I'm happy to move it)

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• Letting go of a project

  - by SkyOrg

  I've been the sole developer of a niche product for my company for nearly 6 years. I've grown quite attached to the project and I enjoy working on it. However, it was the decision of management to take the project out of my hands and move it under the wings of another team. Unfortunately, I'm having a hard time letting go of the project. I'm sad to see it leave my hands since I've put so much time into it and enjoyed working on it, but it also allows me to work on new things. I've even caught myself being a bit hostile to the other team, which is poor on my part. How can I convince myself to just let it go?

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• Is it save to configure "Shutdown" on "When laptop lid is closed" ?

  - by Takkat

  To setup a laptop owned by a complete PC novice any settings that may become hard to tackle remotely need to be avoided. The laptop will be administrated via SSH. One thing in my list are problems arising from improper wake-ups from suspend or hibernate as they may also affect network accessibility. This is why I thought setting up power management to "shutdown" on closing the laptop lid could be a good idea. However I am not sure if this is a safe way to do. What problems in addition to software not closing properly (and thus not saving their data) could I be faced if I proceeded as planned?

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• Is it safe to configure "Shutdown" on "When laptop lid is closed" ?

  - by Takkat

  To setup a laptop owned by a complete PC novice any settings that may become hard to tackle remotely need to be avoided. The laptop will be administrated via SSH. One thing in my list are problems arising from improper wake-ups from suspend or hibernate as they may also affect network accessibility. This is why I thought setting up power management to "shutdown" on closing the laptop lid could be a good idea. However I am not sure if this is a safe way to do. What problems in addition to software not closing properly (and thus not saving their data) could I be faced if I proceeded as planned?

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• Advice on how to understand in general and in practice IT Infrastructure

  - by Luca

  My IT knowledge resides mainly in SW development. I have just some basic know how about networks. On the net I tried to get information and read books in order to better understand the overall IT infrastrcuture, but all the sources I found are too generic or, mainly, too detailed in just one aspect, making me lost. Could anyone suggest some books or web resources as good compromise in details? My goal would be able to understand the network issues and security threats when, for example, two remote system have to be setup and put in connection each other. Considering this scenario there are several aspects to consider: firewalls, intranet/internet interconnections, certificates for httpS, etc. The argument is quite wide, therefore I was looking for something that might help to start to understand this subject without going too deep in details (Computer Networks from A.Tanenbaum is a wonderful milestone, but way too specific for my scope). Thanks

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• does class reference itself static anti pattern in prism

  - by Michael Riva

  I have an application and my desing approach look like this: class Manager { public int State; static Manager _instance = null; public static Manager Instance { get { return _instance; } set { if (_instance == value) return; _instance = value; } } public Manager() { State = 0; Instance=this; } } class Module1 { public void GetState() { Console.WriteLine(Manager.Instance.State); } } class Module2 { public void GetState() { Console.WriteLine(Manager.Instance.State); } } class Module3 { public void GetState() { Console.WriteLine(Manager.Instance.State); } } Manager class already registered in Bootstrapper like : protected override void ConfigureContainer() { base.ConfigureContainer(); Container.RegisterType<Manager>(new ContainerControlledLifetimeManager()); } protected override void InitializeModules() { Manager man= Container.Resolve<Manager>(); } Question is do I need to define my manager object as static in its field to be able to reach its state? Or this is anti pattern or bad for performance?

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• Advanced Charts Part I

  - by Tim Dexter

  Yeeeep! Another series looms ... this one could stretch out a bit and more options become available. Ever needed to generate something similar to these? Beyond what BIP can provide today but there are a few options; one from Oracle and R, now out in the wild and another out there from JFreeChart, open source and therefore almost free. Of course Google is ever present and they have been extending their chart support. I blogged the How for Google charts a while back here. Different ways to integrate but they can all help to close the charting gap for you.

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• Should business services cross bounded contexts?

  - by Paul T Davies

  Firstly, I am following the convention that a bounded context is synonymous to a department, or possibly one department has 1 to many bounded contexts. We have a client consultancy department that has a Documentation Service. Documents are stored in the Document Store Service (which is where all documents in the company are stored - it is a utility service), and the Documentation Service stores information about that document (a business service). As it was designed for the client consultancy, it is information relevant to them. Now health and safety need somewhere to store information about a document. This is different information to client consultancy, but I have been instructed to extend the existing service to account for this extra information. I feel this service is now crossing a bounded context. My worry is that all departments will eventually store there information in here and the service will become bloated, trying to be all things to all departments. Each document record will only store a subset of the information because it will only belong to one department. It will get worse when different departments want to store the same information but refer to it in a diferent ways, or when two departments want to store different information that they refer to in the same way. In my understanding, this is exactly the reason for bounded contexts. I feel each department should have it's own business service for information about a document, but use the same utility service to actually store the document. What would be the correct approach?

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• Need a really simple client manage script to deliver graphics and revisions, please help?

  - by Mark R

  I am looking for a very simple client management script. The process flow of the script should be: Client orders (paypal etc) while giving specs on what they need given login details and thanked for their order backend for them consists of a 2 way communication. They ask questions we answer. We also upload the graphics here where they either accept them or as for revision. process complete. Now I cannot for the life of me find something as simple as this. It seems all the scripts out there are way too complicated. Does anyone know of one I can use to do this?

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• De-facto standards for customer information record

  - by maasg

  I'm currently evaluating a potential new project that involves creating a DB for typical customer information (userid, pwd, first & last name, email, adress, telfnr ...). At this point, requirements are only roughly defined. The customer DB is expected in the O(millions) of records. In order to calculate some back-of-the-envelope numbers for DB sizing and evaluate potential DB options & architectures, I'm looking for some de-facto standards for these kind of records. In particular, the std size of every field (first name, last name, address,...) or typical avg for a simple customer record would be great info. With so many e-commerce websites out there, there should be some kind of typical config that can be reused and avoid re-inventing the wheel. Any ideas?

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• How to implement Scrum in a company with three similar web-based products

  - by user1909034

  I am somewhat familiar with the concepts and benefits of Scrum. With that in mind, I am trying to improve the failing Scrum product management structure of a company I'm now working for that has three separate B2C products, catering to the same demographic and accessible on the same website. Each product has a product owner and a unique development team (5 - 9 people in each) behind it. Given that the target audiences are similar (not sure if it should matter) and the 3 web products are similar in nature, what are the potential benefits/risks associated with merging the teams and having just one product owner/scrum master/dev team? Some questions that come to mind are: does it make sense to have 3 product owners and three distinct backlogs if your website has three distinct products? Also, if you only have one product owner, what is the best metric off which to choose who that will be?

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• How can you plan long range resources and budgets when using Agile methodology?

  - by Mystere Man

  Agile does not encourage a lot of up-front design. This is good from a requirements management and software development standpoint, and allows the project to adapt to changing business needs. However, how does one do any long range planning of resources if you don't really know what you're going to build when you start? Oh sure, you have a conceptual model of what you're going to build, but you don't have any measurable detail from which to gague how many resources you will need to complete the project, or how much it will cost. Does anyone have any suggestions on how to go about long range planning in an agile environment?

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• Quantifying the Value Derived from Your PeopleSoft Implementation

  - by Mark Rosenberg

  As product strategists, we often receive the question, "What's the value of implementing your PeopleSoft software?" Prospective customers and existing customers alike are compelled to justify the cost of new tools, business process changes, and the business impact associated with adopting the new tools. In response to this question, we have been working with many of our customers and implementation partners during the past year to obtain metrics that demonstrate the value obtained from an investment in PeopleSoft applications. The great news is that as a result of our quest to identify value achieved, many of our customers began to monitor their businesses differently and more aggressively than in the past, and a number of them informed us that they have some great achievements to share. For this month, I'll start by pointing out that we have collaborated with one of our implementation partners, Huron Consulting Group, Inc., to articulate the levers for extracting value from implementing the PeopleSoft Grants solution. Typically, education and research institutions, healthcare organizations, and non-profit organizations are the types of enterprises that seek to facilitate and automate research administration business processes with the PeopleSoft Grants solution. If you are interested in understanding the ways in which you can look for value from an implementation, please consider registering for the webcast scheduled for Friday, December 14th at 1pm Central Time in which you'll get to see and hear from our team, Huron Consulting, and one of our leading customers. In the months ahead, we'll plan to post more information about the value customers have measured and reported to us from their implementations and upgrades. If you have a great story about return on investment and want to share it, please contact either [email protected]  or [email protected]. We'd love to hear from you.

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