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• How to find the Fastest DNS servers to host our domain?

  - by Denis Volovik

  The question was born because lately we've seen a pretty odd (well, at least for us, for the first time) - error message in Google webmaster tools - "DNS lookup timeout" ... I was pretty sure that with eNom's 5 DNS servers (dns1... to dns5.name-services.com) we're pretty set... But it appears that from (Europe/Hungary), for example - dns1.name-services.com takes 170ms. to respond on a ping... while GoDaddy's ns75.domaincontrol.com - takes only 40 ms. to respond... and at the same time - dns2 to dns5.name-services.com - each result with a timeout error (on ping)... This issue came to our attention right in the final stages of optimizing our web-site (almost to death) - basically, just in time... I would love to move our domains to a fast (fastest?) and reliable DNS server.. - but how do I find one ? Also - I did the ping tests from various geographic locations (we have servers in many countries) and GoDaddy seemed to be faster than eNom almost in every case. I'd be very thankful for any hints on this! Edited: Well.. maybe this one does not have an answer, after all...

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• Some problems after running ubuntu tweak application

  - by sachin

  I am a first time user of ubuntu 12.04 and must say that i am enjoying it. Somehow my skype on ubuntu is screwed up. The message that i am getting says (Disk IO error). Did any one face the problem before. Also i downloaded the ubuntu tweak application. After that application has clean some file, the application it self is not starting now.. I am quiet new to linux much and fear that if the tweak application has cleaned some files which were necessary. Is there anything i can fix these problems or short of auto-recovery, i have got some more leads: here seems to be the error but not sure how can i fix this. buntu-tweak:2887): Gtk-WARNING **: Locale not supported by C library. Using the fallback 'C' locale. Traceback (most recent call last): File "/usr/bin/ubuntu-tweak", line 122, in from ubuntutweak.main import UbuntuTweakWindow File "/usr/lib/python2.7/dist-packages/ubuntutweak/main.py", line 40, in from ubuntutweak.preferences import PreferencesDialog File "/usr/lib/python2.7/dist-packages/ubuntutweak/preferences.py", line 32, in from ubuntutweak.factory import WidgetFactory File "/usr/lib/python2.7/dist-packages/ubuntutweak/factory.py", line 24, in from ubuntutweak.gui.widgets import * File "/usr/lib/python2.7/dist-packages/ubuntutweak/gui/widgets.py", line 10, in from ubuntutweak.settings.compizsettings import CompizSetting File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/compizsettings.py", line 3, in import ccm File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/ccm/init.py", line 1, in from Conflicts import * File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/ccm/Conflicts.py", line 25, in from Constants import * File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/ccm/Constants.py", line 77, in locale.setlocale(locale.LC_ALL, "") File "/usr/lib/python2.7/locale.py", line 539, in setlocale return _setlocale(category, locale) locale.Error: unsupported locale setting

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• Podcast Show Notes: Are You Future Proof?

  - by Bob Rhubart

  On September 14, 2012 ZDNet blogger Joe McKendrick published Why IT is a Profession in Flux, a short article in which he makes the observation that "IT professionals are under considerable pressure to deliver more value to the business, versus being good at coding and testing and deploying and integrating." I forwarded that article to my list of Usual Suspects (the nearly 40 people who have participated in the podcast over the last 3 years), along with a suggestion that I wanted to put together a panel discussion to further explore the issue. This podcast is the result. As it happened, three of the people who responded to my query were in San Francisco for Oracle OpenWorld, as was I, so I seized the rare opportunity for a face to face conversation. The participants are all Oracle ACE Directors, as well as architects: Ron Batra, Director of Cloud Computing at AT&T Basheer Khan, Founder, President and CEO at Innowave Technology Ronald van Luttikhuizen, Managing Partner at Vennster. The Conversation Listen to Part 1 Future-Proofing: As powerful forces reshape enterprise IT, your IT and software development skills may not be enough. Listen to Part 2 Survival Strategy: Re-tooling one’s skill set to reflect changes in enterprise IT, including the knowledge to steer stakeholders around the hype to what’s truly valuable. Listen to Part 3 Writing on the Wall: Do the technological trends that are shaping enterprise IT pose any threat to basic software development roles? What opportunities do these changes represent? The entire conversation is also available in video format from the OTN YouTube Channel. Your Two Cents What are you doing to future-proof your IT career? Share your thoughts in the comments section.

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• ArchBeat Link-o-Rama for 2012-04-03

  - by Bob Rhubart

  Crawling a Content Folio | Kyle Hatlestad blogs.oracle.com Kyle Hatlestad shares detials on a component developed by Ed Bryant that simplifies the task of "consuming and publishing that folio on a Site Studio page or in your portal using RIDC." Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH www.neooug.org More than 20 sessions over 4 tracks, featuring 18 speakers, including Oracle ACE Director Cary Millsap, Oracle ACE Director Rich Niemiec, and Oracle ACE Stewart Brand. Register before April 15 and save. OTN Member discounts for April www.oracle.com Save up to 40% on titles from Oracle Press, Pearson, O'Reilly, Apress, and more. The Java EE 6 Example - Galleria - Part 1 | Markus Eisele blog.eisele.net Oracle ACE Director Markus Eisele heaps praise on Vineet Reynolds' Java EE 6 Galleria demo application, which demonstrates the use of JSF 2.0 and JPA 2.0 in a Java EE project using Domain Driven Design. Reminder: JavaOne Call For Papers Closing April 9th, 11:59pm | Arun Gupta blogs.oracle.com One week left to submit your JavaOne papers. Narrowing the gap between UI design and ADF development | Jack Ritzen www.nl.capgemini.com "Joining my first demo project I was confronted with two traditional contradictory worlds," says Jack Ritzen. "In the left corner; me, as a beginning GUI designer. And in the right, a heavyweight ADF developer. Let the game begin!" Thought for the Day "Operating systems are like underwear — nobody really wants to look at them." — Bill Joy

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• Installation Problems & Antivirus

  - by Sagar Walvekar

  We have just migrated our systems from Windows to Ubuntu. We have more than 50 systems previously running Windows XP & Windows 7. After the release of 12.04 we decided to switch to Ubuntu. While we were installing Ubuntu 12.04 on Pentium 4 systems we have faced some issues. We tried it with a USB flash driver & CD. The typical configuration of the system is as follows: Pentium 4 with HT & 512 MB RAM, 40/80 GB IDE / SATA HDD. In windows there were several partitions and data on all the drives in all the systems. We have addressed this by taking backup of the C: drive on other drives & while installing Ubuntu we have just deleted & the C drive & recreated Linux partitions as follows - /root , /Boot, /Home & Swap.(in 10 GB) The problem is that the Linux gets installed without any error. However when I restart the system after the installation the system hangs in while detecting the HDD in BIOS and the system fails to start until I remove the HDD. When I installed the previous Ubuntu version it worked fine, without any hassle. Also if we install Ubuntu 12.04 on same HDD on any other higher capacity system & reconnected to old system it works fine. How can I fix this problem? Also, is there is any Antivirus which will give me real time protection on ubuntu 11 & higher versions with both 32 & 64 Bits?

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• Stuttgart 24.07. 16:30Uhr: Virtualisierung mit LDOMs in der Praxis

  - by Franz Haberhauer

  Mit einer Veranstaltung zum Thema ""Virtualisierung mit LDOMs in der Praxis" beginnen wir in der Oracle Geschäftstelle Stuttgart eine Veranstaltungsreihe Red Hardware Cafe rund um Themen aus der Praxis des Einsatzes von Oracle Hardware Produkten.  Auf der technischen Ebene (z.B. Adminstratoren, Architekten und Consultants) betrachten wir jeweils ein Thema im Detail - bei einem After Work Imbiss. Den Auftakt bildet die Server-Virtualisierung mit den Systemen der SPARC Enterprise T-Serie. Im Hauptteil wird Stefan Hinker den Einsatz des Oracle VM Server für SPARC in der Praxis vorstellen. Neben einem kurzen theoretischen Überblick und einer Einordnung in die unterschiedlichen Technologien der Virtualisierung auf der Serverseite wird eine Live-Vorführung auf Demosysteme erfolgen. Stefan ist seit vielen Jahren ein ausgewiesener Spezialist zum Thema SPARC Server Technologien und stellt sein Wissen und seine Erfahrungen beim Kunden, auf Veranstaltung, bei Workshops und in seinem Blog  zur Verfügung. Agenda: 16:00    Registrierung und Welcome mit Erfrischungen 16:30    Oracle Hardware Aktuell 16:50    LDoms und Solaris  Zonen - was, wann, wie? 17:10    LDoms in der Praxis mit Best Practices, Tipps und Tricks - Teil 1 17:40    Pause 18:00    LDoms in der Praxis mit Best Practices, Tipps und Tricks - Teil 2 19:00    Offener Erfahrungsaustausch Zur Planung der Erfrischungen bitten wir um eine Anmeldung zu dieser für Teilnehmer kostenfreien Veranstaltung.

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• Scientists Demonstrate First-Person Shooter Games Improve Vision

  - by Jason Fitzpatrick

  Need an excuse to log a few more hours playing Call of Duty or Medal of Honor? Scientists demonstrated improved vision in test subjects after daily doses of first-person shooter games. Scientists at McMaster University took subjects who, as the result of surgery correcting congenital cataracts, had less than 20/20 vision. Subjects played Medal of Honor for a total of 40 hours over the course of 4 weeks before having their vision retested. The results? The CBC reports: The participants found improvements in detail, perception of motion and in low contrast settings. In essence, players could now read about one to one-and-a-half more lines on an optometrist’s eye chart. “We were thrilled,” Lewis said. “It’s very exciting to open up a new world of hope for these people.” How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using? HTG Explains: What The Windows Event Viewer Is and How You Can Use It

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• Simple Multiplayer CCG System

  - by TobiHeidi

  I am working on a cross plattform Multiplayer CCG (web, android, ios). Here are my goals in design: I want to game to be easly accessible and understandable for non CCG players within the first minute of play. a single game should be played by 2 - 4 players a once, without problems if one players drops out during play. players should make their next turn simultaneous (without waiting for other to make their turns) My current approach: each Card has a point value for four Elements. In each Turn an Element is (randomly) selected and every Player chooses 1 card out of 3. The Player choosen the card with the highest value for that element wins the Round. After 10 Rounds the players a ranked by how many rounds they won. Why does this approach seems not optimal? It seems really to easy to determin the next best turn. Your own turn is to little affected by the play style of the others. I would love the have a system where some cards are better against other cards. A bit of rock paper scissors where you have to think about what next turn the other players will make or so. But really think freely. I would love to hear ideas may it be additions or new systems to make a CCG with roughly the stated design goals. Thanks

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• Would this be viewed poorly amongst the programming community?

  - by Eric P

  So one of my responsibilities at work is to build an internal tool that helps the workers enter in all their information. It's an enterprise application that is similar to a Windows forms database tool. So it's not much different than like developing a Word + Excel combo application, but the average person in this workgroup is a 20-40 year old woman or a random chatty male type. Plus I know all of these people are heavily involved with Facebook on a daily basis. How bad would it be if I styled my new interface to be similar to what Facebook does. People could get award points and stuff when they fill out different types of forms and basically compete against each other like it was a game. When people had completed one, it would be posted on their wall and everyone could comment/like stuff just like in Facebook. And it would be like they are doing peer reviewing for fun. The rewards would be outstanding I would imagine. These people are so into Facebook and Facebook games that productivity would rise due to them trying to compete and earn points and achievements. Would this be taking advantage of the people by 'tricking them into working harder by giving them a game' or would it be viewed as something that would improve happiness at work?

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• How can I run this script on startup, restart, and shutdown?

  - by Exeleration-G

  I'm using Ubuntu 11.10. I've written a script, that synchronises a directory in ~ with a directory on /dev/sda4, using Unison. Before, I had this script running every five minutes with no problems, using crontab. Right now, I want to execute this script at startup, restart and shutdown only. This is what the script looks like: #!/bin/bash unison -perms 0 -batch "/mnt/Data/Syncfolder/" "/home/myname/Syncfolder/" My crontab configuration was as follows: m h dom mon dow command 0,5,10,15,20,25,30,35,40,45,50,55 * * * * sh /usr/local/bin/s4lj.bash Note that I copied the script from ~ to /usr/local/bin/ first, to avoid root problems. I've read How to execute script on shutdown? and How to write an init script that will execute an existing start script?. After doing that, I've done this: I've made s4lj.bash executable, and then copied it to /etc/init.d/. For startup, I've made a symlink in /etc/rc2.d/ to /etc/init.d/s4lj.bash, and renamed it to S70s4lj.bash. For restart, I've made a symlink in /etc/rc6.d/ to /etc/init.d/s4lj.bash, and renamed it to K70s4lj.bash. For shutdown, I've made a symlink in /etc/rc0.d/ to /etc/init.d/s4lj.bash, and renamed it to K70s4lj.bash. Still, the script won't be run in any of these situations. How can I make the script get executed? I'd be happiest with a proper *.conf file in /etc/init. Thanks in advance.

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• Which would be a better way to load data via ajax

  - by Mike

  I am using google maps and returning html/lat/long from my MySQL database Currently A user picks a business category e.g; "Video Production". an ajax call is sent to a CodeIgniter controller the Controller then queries the db, and returns the following data via JSON Lat/Long of the marker HTML for the popup window this is approximately 34 rows in the database across two tables per business the ajax call receives this data and then plots the marker along with the html onto the map The data that is returned from the controller is one big json object... This is done for all businesses that exist in the Video Production category (currently approx 40 businesses). As you can see, pulling this data for multiple categories (100s of businesses) can get very very taxing on the server. My question is Would it be more beneficial to modify the process flow as such: a user picks a business category e.g; "Video Production". an ajax call is sent to a CodeIgniter controller the controller then queries the database for the location base information lat/long level (used to change marker icon color) This would be a single row per business with several columns the ajax call receives this data and then plots the marker on the map when the user clicks a marker an ajax call is sent to a CodeIgniter Controller the controller queries the database for the HTML and additional data based on business_id and if not, what are some better suggestions to this problem? In summary this means rather than including the HTML and additional data along for each business, only submitting minimal location information and then re-query for that information when each business marker is clicked. Potential Downsides longer load times when a user clicks a marker icon more code?? more queries to the database

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• Wubi shows error

  - by Quirk

  I tried installing Ubuntu 12.04 using Wubi and it just doesn't work, every time, without fail. I had the following scenarios: 1. I downloaded only wubi.exe and ran it. The wubi installer started downloading the amd64.iso using torrent. But when there were just about 40 secs left to download, it shows an error 404: File not found. 2. I downloaded the iso file seperately and put it in the same folder as the wubi.exe. Now there are two cases: a. Offline: wubi says it could not download the metalinks file and hence cannot download the iso. So I download the meta files separately and place them in the same directory. wubi shows the same error again. b. Online: wubi works in same way as in case 1. and the same problem occurs as in case 1. In short wubi doesn't recognize the already downloaded iso in the directory at all. 3. I burn the iso into a Cd and run it. The same thing occurs as in Case 2. Just in case that you know, I installed SP3 for win XP just before using wubi. While Windows is running alright, is it possible that its causing conflicts for wubi?

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• Items cannot be installed or removed

  - by Gyanendra Kumar Gyan

  installArchives() failed: (Reading database ... (Reading database ... 5% (Reading database ... 10% (Reading database ... 15% (Reading database ... 20% (Reading database ... 25% (Reading database ... 30% (Reading database ... 35% (Reading database ... 40% (Reading database ... 45% (Reading database ... 50% (Reading database ... 55% (Reading database ... 60% (Reading database ... 65% (Reading database ... 70% (Reading database ... 75% (Reading database ... 80% (Reading database ... 85% (Reading database ... 90% (Reading database ... 95% (Reading database ... 100% (Reading database ... 136187 files and directories currently installed.) Removing pidgin-ppa ... gpg: key "67265EB522BDD6B1C69E66ED7FB8BEE0A1F196A8" not found: eof gpg: 67265EB522BDD6B1C69E66ED7FB8BEE0A1F196A8: delete key failed: eof dpkg: error processing pidgin-ppa (--remove): subprocess installed post-removal script returned error exit status 2 No apport report written because MaxReports is reached already Processing triggers for ureadahead ... ureadahead will be reprofiled on next reboot Errors were encountered while processing: pidgin-ppa Error in function: SystemError: E:Sub-process /usr/bin/dpkg returned an error code (1)

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• I need some career guidance, please.

  - by user18956

  Hi, I have been a teacher of guitar and music theory for the last ten years or so, and I have decided to get out of it and pursue something involving computers, but I am very confused about it all. I have no training related to programming besides a knowledge of xhtml and css - which I realize are not even programming languages. My problem is that I know I want to do something with either making video games, computer/online applications, or some other programming job, but I haven't a clue how to begin. I picked up a book from the Head First series entitled, Head First Programming that uses Python to teach programming concepts, but after that, I don't really know what is a good direction for me in terms of balancing career satisfaction with job availability and acceptable pay. I am not looking for a huge salary, I just want to be able to survive doing something I love, and which challenges me. I don't know even a single person involved in a related field, so I am in need of guidance. The first thing I would like to know is whether pursuing a career as a programmer for video games is a realistic option. I love video games, and play them all the time, and I have always wanted to make them. If this is an option, what would be the recommended course of action? What is a good language or technology to get involved in for the job market now? I have read that PHP/MySQL is a good place to find a job for some. Can I find a job without school, or do I need to got o college? Also, will the Python I learn in this book translate into any other language I need to learn? If it is anything like music, then I am sure it will, but I don't know much about programming - yet. And last, yet perhaps most important, is thirty years old too old to take such a radical redirection in careers? Thank you for any help you can offer. I really need it.

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• Issue porting Cocos2d-x to Android

  - by Anil

  I've written a basic game using Cocos2D-x on XCode. It works fine on the iPhone. Now I'm trying to port it to Android. When I run the script ./build_native.sh inside the proj.android folder, it gives me the following error: jni/../../Classes/MemoryModeLayer.cpp: In member function 'void MemoryModeLayer::startNewGame()': jni/../../Classes/MemoryModeLayer.cpp:109:25: error: 'time' is not a member of 'std' jni/../../Classes/MemoryModeLayer.cpp:109:25: note: suggested alternative: /Users/abc/android-ndk-r9d/platforms/android-8/arch-arm/usr/include/time.h:40:17: note: 'time' jni/../../Classes/MemoryModeLayer.cpp:111:5: error: 'random_shuffle' is not a member of 'std' jni/../../Classes/MemoryModeLayer.cpp:112:5: error: 'random_shuffle' is not a member of 'std' make: *** [obj/local/armeabi/objs/cocos2dcpp_shared/__/__/Classes/MemoryModeLayer.o] Error 1 make: Leaving directory `/Users/abc/cocos2d-x-2.2.3/projects/Game/proj.android' In MemoryModeLayer.cpp I have the following: std::srand(unsigned(std::time(0))); std::random_shuffle(_xCod, _xCod + _numberOfRows); std::random_shuffle(_yCod, _yCod + _numberOfColumns); I've included the following headers as well: #include <string> #include <ctime> #include <algorithm> #include <iostream> #include <iomanip> Also added using namespace std in the header file. Is there anything else that I should do?

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• Data Aggregation of CSV files java

  - by royB

  I have k csv files (5 csv files for example), each file has m fields which produce a key and n values. I need to produce a single csv file with aggregated data. I'm looking for the most efficient solution for this problem, speed mainly. I don't think by the way that we will have memory issues. Also I would like to know if hashing is really a good solution because we will have to use 64 bit hashing solution to reduce the chance for a collision to less than 1% (we are having around 30000000 rows per aggregation). For example file 1: f1,f2,f3,v1,v2,v3,v4 a1,b1,c1,50,60,70,80 a3,b2,c4,60,60,80,90 file 2: f1,f2,f3,v1,v2,v3,v4 a1,b1,c1,30,50,90,40 a3,b2,c4,30,70,50,90 result: f1,f2,f3,v1,v2,v3,v4 a1,b1,c1,80,110,160,120 a3,b2,c4,90,130,130,180 algorithm that we thought until now: hashing (using concurentHashTable) merge sorting the files DB: using mysql or hadoop or redis. The solution needs to be able to handle Huge amount of data (each file more than two million rows) a better example: file 1 country,city,peopleNum england,london,1000000 england,coventry,500000 file 2: country,city,peopleNum england,london,500000 england,coventry,500000 england,manchester,500000 merged file: country,city,peopleNum england,london,1500000 england,coventry,1000000 england,manchester,500000 The key is: country,city. This is just an example, my real key is of size 6 and the data columns are of size 8 - total of 14 columns. We would like that the solution will be the fastest in regard of data processing.

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• Addicted to the MIX Buzz

  - by Dave Campbell

  Well it's the Friday before MIX10, and I'm officially of no use to anybody. I'll be driving up to 'Vegas Sunday ... hopefully rolling in mid-late afternoon, checking in at my $31.50/night (including WiFi) Motel, and getting registered then hanging out around registration to see who is there. First organized thing to do is 9PM, so I'm open to suggestions Sunday evening... maybe we can get a gang together for dinner ?? Monday is the Keynote ... I'm addicted to the buzz in the ballroom the first day, hope to be close to the front, trying to live blog. Then straight to Ballroom A and stake out the spot I'll be in for all 3 days, and you all know why :) I've tagged 40 sessions that I 'want' to see, and there's only 12 slots... damn... if I could, I'd try the Multiplicity thing, but I'm afraid I'd get the idiot first try -- or maybe got that one already :) ... but at least I tagged them to make it easy to find after the videos are up. Stuff going on Sunday, Monday, and Tuesday night. I'm staying over for an event on Thursday, and driving back on Friday. I'm not sure how much blogging I'll be doing, but I'll try to hit some 'Cream high spots. I'm sure everyone #NotAtMIX is going to be tuned into the sessions online. I'll be wearing TShirts with WynApse.com and SilverlightCream.com printed on the back... so if you see some old curmudgeon with such a shirt, IT'S ME! I look forward to seeing all the people I only see once or twice a year, and meeting ones I haven't met yet What a week... Bring It On and Stay in the 'Light! Technorati Tags: Silverlight    Silverlight 4    MIX10

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• internet sharing over wifi between ubuntu 11.10 and windows7

  - by Vivek Pradhan

  So i have looked up a lot of forums for these solution but haven't really found one that works. I have a laptop running ubuntu 11.10 connected to the ethernet cord at home and i want to share the internet over wifi with my friend's laptop running windows7. I did not think it would be so difficult, I tried a lot of things: I went to networks and then wireless and set up a wifi hotspot, my laptop got connected to it and the ipv4 was set to "shared to other computers". Thankfully the network was discoverable and after some tries my friend was able to connect to the network, but it still showed that there was no internet access. I tried coniguring the tcp addresses of the wifi on his laptop. Bottom line: did not work. I went to the network manager, clicked on create a new wireless network, created one with security WEP 40/128 bit passphrase, tried the other 2 options later, and did the same thing as with the wifi, this network was also not discoverable initially and after some tries, we could connect to it but then ICS was not working although there was a working internet on my ubuntu laptop. I would really appreciate if some one who has faced a similar problem and got it fixed to please give me a step by step solution of how to get this work, because this is a prety common problem with ubuntu distros I have noticed. Note: This however seems to work with ubuntu to ubuntu connections, but specifically cross OS connections like windows or my phone running android ICS are not able to see or if connect not able to share internet on my laptop

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• Global vs. Local Monthly Searches in Adwords keyword tool

  - by Gregory

  I'm trying to learn how to use a keyword tool in Adwords. Here's what I entered: Country- Russia Language-Russian Desktop and laptop devices And the keyword was ???? ? ??????? (tours to Israel in Russian Cyrillic letters) . As a broad match type... Now... the results that I got were: Global monthly: 60,500 Local monthly: 40,500 If I got it right..."Global monthly" means in this context : worldwide average monthly searches for this search term in ANY language in any Google search site (google.ru, google.com.ua, google.com, google.fr etc.). It's all nice, BUT... Then I made an query for tours to Israel in English in the US...And I got: Global monthly: 60,500 Local monthly: 27,100 That doesn't make any sense to me though! How come the total sum (the global) is actually a smaller number than a combined sum of just TWO countries??? (27,100+40,500=67,60060,500) By "any language" they mean a translation of the term into ANY possible language???Or maybe by "language" Google means the language of searchers' operating system? or their browsers' language?

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• CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

  - by Tuula Fai

  "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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• "Don't do programming after a few years of starting career". Is this a fair advice?

  - by Muhammad Yasir

  I am a little experienced developer having approximately 5 years experience in PHP and somewhat less in Java, C# and trying to learn some Python nowadays. Since the start of my career as a programmer I have been told every now and then by fellow programmers that programming is suitable for a few early years of a career (most of them take it as 5 years) and that one must change the direction after it. The reason they present include headaches and pressures associated with programming. They also say that programmers are less social and don't usually like to give time to their families, etc. and especially "Oh come on, you can not do programming your entire life!" I am somewhat confused here and need to ask others about it. If I leave programming then what do I do?! I guess teaching may be a good option in this case, but it will require to first earn a PhD degree perhaps. It may also be noteworthy that in my country (Pakistan) the life of a programmer is not very good in that normally they must give 2-3 extra hours in the office to accomplish urgent programming tasks. I have a sense that situation is somewhat similar in other countries and regions as well. Do you think it is fair advice to change career from programming to something else after spending 5 years in this field? UPDATE Oh wow... I never knew people can have 40+ years of experience in this field. I am both excited and amazed seeing that people are doing it since 1971... That means 15 years before my birth! It is nice to be able to talk to such experienced people, we don't get such a chance here in Pakistan.

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• Freemake–Incredibly Simple, Yet Powerful Free Video Convertor

  - by Gopinath

  Are you looking for an easy to use and powerful video convertor that lets you to convert any video to iPad, iPhone, iPod, PSP, PS3 or Android smartphones format? Here is Freemake Video Convertor. Freemake Video Convertor belongs to the few set of apps that we love on first use – like love at first sight. It’s user interface clean, colourful and very friendly. Like Apple products “it just works” without any learning curve. It’s a one stop application for all your video processing needs- converting, editing, and burning. The predefined profiles offered by the application makes it simple to convert a video to fit into devices like iPad, iPhone, iPod, blackberry and any other smartphone out there. It works with 200+ input video formats, converts to almost all the popular formats we need. You can extract MP3 audio from videos, convert a bunch of photos to a beautiful video, add subtitles to a video, remix video with a music track, upload to YouTube, burn them to DVD, create an ISO and the list goes on. You can read them over here. This application is simply the best video conversion tool available in the market. Need a proof – check out the awards this application received on their home page: Lifehacker Best of 2010, PC Mag Best of 2011, Download Squad Top 2010, Softpedia 5 Stars. Download Freemaker Free Video Convertor This article titled,Freemake–Incredibly Simple, Yet Powerful Free Video Convertor, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• Dual-Boot Windows 7 and Ubuntu 12.04.1

  - by z3matt

  I installed Ubuntu 12.04.1 alongside Windows 7. I wanted to check out what it's all about. By the way, i actually like the interface a lot and the free office suite is very very nice. I love how they can save to the .docx as well. Onto the story: I installed it using this tutorial and I set it all up and everything and things were great. I used the EasyBCD 2.2 Tool and created an Ubuntu 12.04.1 entry and when I boot the computer the Windows 7 and Ubuntu 12.04.1 option show up. However, when I click Ubuntu it does not boot. It say and error and says I must put in the Windows CD to repair or something like this. Here's my system specs: ASRock Extreme4 (EUFI BIOS) Corsair Vengaence 2x4GB nVidia GeForce 9800GT i5-3570K 3.4GHz Corsair 620W Modular 500GB WD Caviar Blue I have no clue what could be wrong with it and I would love any assistance. I am willing to mess around and if something happens wrong I can just reinstall windows and it won't be a huge deal. Thank you very much! Here are my partitions I made: /boot 500MB / 10000MB /home 20000MB swap area 4000MB BIOS 4000MB

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• Memory concerns while plotting escape from DLL Hell in Delphi

  - by Peter Turner

  I work on a program with about 50 DLLs that are loaded from one executable, it's an old organically grown program where the only rationale for creating a new DLL is that one previously didn't exist to fill a given need. (and namespaces didn't exist in Delphi so it never crossed our mind to make dll1.main.pas, dll2.main.pas or something even more unique) What we want to do is consolidate all these DLLs into one executable, since none of them are used out of the program, there shouldn't be much of a problem. The concern my boss has is that if we did this, the memory overhead for terminal server clients would go through the roof. So, I've stepped through enough initialization code to know that lots of stuff is done every time a DLL is loaded in to memory, but say I've got a project with about 4000 files, and 50 dlls, 10 of which are probably utilized by any one user in any one session of the program. The 50 dlls are about 2/3rds form files, if not more, but beyond that there's not a lot of other resources being loaded (only a few embedded pictures, icons, cursors, etc..). If I loaded all these files in to memory, how much memory is used per unit? how much is used per class? How do I keep the overhead down? and what is the biggest project one can reasonably expect to build with Delphi? This tidbit won't help answering, but I think it might clarify what my boss is worried about, we currently start our program at about 18megs, normal working conditions are usually less than 40 megs, he thinks it could climb as high as 120 megs.

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• What are some good examples of exuberant in-game instructions for telling the player to repeatedly smash a button?

  - by Michael

  What are some good examples of exuberant in-game instructions for telling the player to repeatedly and quickly press a button or perform an action? I'm especially interested in examples in retro games (e.g., from the NES, SNES, and 1980-90s arcade eras), and I would love to see examples with text, graphics, or both. To illustrate, here are a few examples of the type of instructions that I'm thinking of: Smash the A button to lift something heavy! Toggle the joystick back and forth to break free! Quickly press the button to build power in a meter! I'm working on a 2D iOS game with retro-style pixel art, and there's a point where I want the player to quickly tap on a sprite to complete an action. I have a serviceable starting point -- the word "TAP" flashing with an arrow repeatedly moving downward beneath it: But it still doesn't feel quite right. I would love to see some actual examples from the golden days of 2D gaming to use as reference material. I know examples abound, but I'm just struggling to think of any concrete ones at the moment. Can you think of any examples of this type of thing in old games?

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