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  • How to refactor when all your development is on branches?

    - by Mark
    At my company, all of our development (bug fixes and new features) is done on separate branches. When it's complete, we send it off to QA who tests it on that branch, and when they give us the green light, we merge it into our main branch. This could take anywhere between a day and a year. If we try to squeeze any refactoring in on a branch, we don't know how long it will be "out" for, so it can cause many conflicts when it's merged back in. For example, let's say I want to rename a function because the feature I'm working on is making heavy use of this function, and I found that it's name doesn't really fit its purpose (again, this is just an example). So I go around and find every usage of this function, and rename them all to its new name, and everything works perfectly, so I send it off to QA. Meanwhile, new development is happening, and my renamed function doesn't exist on any of the branches that are being forked off main. When my issue gets merged back in, they're all going to break. Is there any way of dealing with this? It's not like management will ever approve a refactor-only issue so it has to be squeezed in with other work. It can't be developed directly on main because all changes have to go through QA and no one wants to be the jerk that broke main so that he could do a little bit of non-essential refactoring.

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  • Another big year for the ADF EMG at OOW12

    - by Chris Muir
    Oracle Open World 2012 has only just started, but in one way it's just finished!  All the ADF EMG's OOW content is over for another year! The unique highlight this year for me was the first ever ADF EMG social night held on Saturday, where I finally had the chance to meet so many ADF community members who I've known over the internet, but never met in person.  What?  You didn't get an invite?  Oh well, better luck next year ;-) Seriously our budget was limited, so in the happy-dictatorship sort of way I had to limit RSVPs to just 40 people.  Hopefully next year we can do something bigger and better for the wider community. Following directly on from the Saturday social night the ADF EMG ran a full day of sessions at the user group Sunday.  I wont go over the content again, but to say thank you very much to all our presenters and helpers, including Gert Poel, Pitier Gillis, Aino Andriessen, Simon Haslam, Ken Mizuta, Lucas Jellema and the FMW roadshow team, Ronald van Luttikhuizen, Guido Schmutz, Luc Bors, Aino Andriessen and Lonneke Dikmans. Also special thanks must go to Doug Cockroft and Bambi Price for their time and effort in organizing the ADF EMG room behind the scenes via the APOUC. To be blunt Doug and Bambi really do deserve serious thanks because they had to wear a lot of Oracle politics behind the scenes to get the rooms organized (oh, and deal with me fretting too! ;-). Finally thanks to all the members and OOW delegates for turning up and supporting the group on the day.  In the end the ADF EMG exists for you, and I hope you found it worthwhile. Onto 2013 (oh, and the rest of OOW12 ;-) 

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  • Handling Types for Real and Complex Matrices in a BLAS Wrapper

    - by mga
    I come from a C background and I'm now learning OOP with C++. As an exercise (so please don't just say "this already exists"), I want to implement a wrapper for BLAS that will let the user write matrix algebra in an intuitive way (e.g. similar to MATLAB) e.g.: A = B*C*D.Inverse() + E.Transpose(); My problem is how to go about dealing with real (R) and complex (C) matrices, because of C++'s "curse" of letting you do the same thing in N different ways. I do have a clear idea of what it should look like to the user: s/he should be able to define the two separately, but operations would return a type depending on the types of the operands (R*R = R, C*C = C, R*C = C*R = C). Additionally R can be cast into C and vice versa (just by setting the imaginary parts to 0). I have considered the following options: As a real number is a special case of a complex number, inherit CMatrix from RMatrix. I quickly dismissed this as the two would have to return different types for the same getter function. Inherit RMatrix and CMatrix from Matrix. However, I can't really think of any common code that would go into Matrix (because of the different return types). Templates. Declare Matrix<T> and declare the getter function as T Get(int i, int j), and operator functions as Matrix *(Matrix RHS). Then specialize Matrix<double> and Matrix<complex>, and overload the functions. Then I couldn't really see what I would gain with templates, so why not just define RMatrix and CMatrix separately from each other, and then overload functions as necessary? Although this last option makes sense to me, there's an annoying voice inside my head saying this is not elegant, because the two are clearly related. Perhaps I'm missing an appropriate design pattern? So I guess what I'm looking for is either absolution for doing this, or advice on how to do better.

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  • Why does 301 redirect work for http but not for https?

    - by Tom G
    Through my domain registrar I have set up a domain, essayme.co.uk, to automatically forward to https://google.com. If I go to http://essayme.co.uk it works as expected and redirects me to https://google.com. $curl -i http://essayme.co.uk HTTP/1.1 301 Moved Permanently Cache-Control: max-age=900 Content-Type: text/html Location: https://google.com Server: Microsoft-IIS/7.5 X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET Date: Sat, 07 Jun 2014 11:14:16 GMT Content-Length: 0 Age: 0 Connection: keep-alive However, if I go to https://essayme.co.uk it just freezes and times out. $curl -i https://essayme.co.uk curl: (7) Failed connect to essayme.co.uk:443; Operation timed out What is happening in the second case? (and, if possible, how can I get the redirect to work for https?) Problem background/clarification: I don't have an SSL certificate for the essayme.co.uk domain above, but I do for my live domain (let's call it mywebsite.com), and I was seeing the exact same problem on this domain (hence why I'm trying to debug the problem). Unfortunately I can't experiment with the live domain (as it's live) and I would like to avoid having to buy a second certificate for essayme.co.uk just for debugging (unless absolutely necessary). The problem I was seeing: my live domain, mywebsite.com (not its real name), has a valid SSL certificate. Visiting https://www.mywebsite.com displayed the webpage as expected. I had set up forwarding (like in the question above) from the naked domain (mywebsite.com) to https://www.mywebsite.com) Visiting http://mywebsite.com redirected to https://www.mywebsite.com as expected. However, visiting https://mywebsite.com would freeze and time out (as in the question above). I also tried forwarding it to http://www.otherwebsite.com as an experiment (i.e. forwarding to another site that does not use SSL), but the result was the same: Visiting http://mywebsite.com redirected to http://www.otherwebsite.com as expected. Visiting https://mywebsite.com would freeze and time out again. So I set up essayme.co.uk as an experiment to try and understand why it doesn't work.

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  • A Console Application or Windows Application in VS 2010 for Sharepoint 2010 : A common Error

    - by Gino Abraham
    I have seen many Sharepoint Newbies cracking their head to create a Console/Windows  application in VS2010 and make it talk to Sharepoint 2010 Server. I had the same problem when i started with Sharepoint in the begining. It is important for you to acknowledge that SharePoint 2010 is based on .NET Framework version 3.5 and not version 4.0. In VS 2010 when you create a Console/Windows application, Make Sure you select .Net Framework 3.5 in the New Project Dialog Window.If you have missed while creating new Project Go to the Application tab of project properties and verify that .NET Framework Version 3.5 is select as the Target Framework. Now that you have selected the correct framework, will it work? Nope if the application is configured as x86 one it will not work. Sharepoint is a 64 Bit application and when you create a windows application to talk to Sharepoint it should also be a 64 Bit one. Go to Configuration Manager, Select x64. If x64 is not available select <New…> and in the New Solution Platform dialog box select x64 as the new platform copying settings from x86 and checking the Create new project platforms check box. This is not applicable if you are making a console application to talk to sharepoint with Client Object Model.

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  • Picking a suitable resolution for a modern low-res game?

    - by MrKatSwordfish
    I'm working on a 2D game project right now (using SFML+OpenGL and C++) and I'm trying to figure out how to go about choosing a resolution. I want my game to have a pixel resolution that is around that of classic '16bit' era consoles like the Super Nintendo or Neo Geo. However, I'd also like to have my game fit the 16:9 aspect ratio that most modern PC monitors use. Finally I'd like to be able to include an option for running full screen. I know that I could create my own low-res 16:9 resolution that is more-or-less around the size of SNES or NeoGeo games. However, the problem seems to be that doing so would leave me with a non-standard resolution that my monitor would not be able to support in fullscreen mode. For example, if i divide the common 16:9 resolution 1920x1080 by 4, I would get a 16:9 resolution that is relatively close to the resolution used by 16bit era games; 480x270. That would be fine in a windowed mode, but I don't think that it would be supported in fullscreen mode. How can I choose a resolution that suits my needs? Can I use something like 480x270? If so, how would I go about getting fullscreen mode to work with such a non-standard resolution? (I'm guessing OpenGL/SFML might have a way of up-scaling...but..)

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  • Strange resizing of partition after reinstalling Ubuntu 14.04 64bit

    - by Mike
    I started with Windows 7 on 120GB SSD and Ubuntu 14.04 32bit installed on 60GB partition on separate 1TB HDD. I just did a fresh reinstall of 14.04 64bit on the 1TB HDD. In the installation set up process, I selected the second choice of "deleting Ubuntu 14.04 and all it's files,documents, photos etc and reinstalling" to what I figured would reinstall the 64bit OS on the already existing 60GB allocated partition. Instead, it reinstalled Ubuntu as 43.5 GB and created a separate 15.8 partition. So now it reads that my disk space for Ubuntu ( in settingsdetails) is 43.5GB (instead of the previous 60GB that my old 32bit had) The upside is I can now access my 1TB HDD from my toolbar(and all the files located on it) Before, I could only access that through Windows (I can also access the SSD too, but that was always the case) Both drives are mounted now. My initial reaction was to go into Windows 7 disk management delete the strange/new 15gb partitionextend the 43.5 to the unallocated space. But I'm not sure if this is necessary or would even work. My question is why did it create a 15gb partition shrinking my ubuntu disk space, and is it useful? I don't want wasted space, so before I go through all my set up of Ubuntu, should I change this. At this time my HDD reads as 43.5 partiton, 15.8 partition, and 874GB exfat32 (939GB total)

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  • Is there value in having new developers (graduates) start as testers / bug-fixers?

    - by Nico Huysamen
    Hi Programmers Community. What are your thoughts on the following: Is there value in having new developers (graduates) start as testers / bug-fixers? There are two schools of thought here that I have come across. Having new developers (graduates) start as testers / bug-fixers / doing SLA (Service Level Agreement) work, get's them familiar with the code base. It also allows them the opportunity to learn how to read [other people's] code. Further more, by fixing bugs, they will learn certain bad and good practices, which could hopefully help them in the future. The other way of thinking though, is that if you immediately start new developers on something like testing / bug-fixing / SLA work, their appetite for the development world might go away, and/or they might leave the company and you potentially loose out on a great future resource. Is there a balance that should be kept between these two? Currently where I work there is no clear-cut definition of what new starters do. Some go directly on to client work, while some fall in to the SLA world. Should companies have such a policy? Or should it be handled on a case-by-case or opportunity-based basis? Hope to hear from some of you that have experience in this field. Thanks!

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  • Contract Work - Lessons Learned

    - by samerpaul
    I thought I would write a post of a different nature today, but still relevant to the tech world. I do a lot of contract jobs myself and really enjoy it. It's nice to keep jumping from project to project, and not having to go to an office or keep regular hours, etc. I really enjoy it. I have learned a lot in the past few years of doing it (both from experience and from help given to me from others, and the internet) so I thought I'd share some of that knowledge/experience today.So here's my own personal "lesson's learned" that hopefully will help you if you find yourself doing contract work:Should I take the job?Ok, so this is the first step. Assuming you were given sufficient information about what they want, then you should really think about what you're capable of doing and whether or not you should take this job. Personally, my rule is, if I know it's possible, I'll say yes, even if I don't yet know how to do it. That's because the internet is such a great help, it would be rare to run into an issue that you can't figure out with some help. So if your clients are asking for something that you don't yet know how to program, but you know you can do it on the platform then go for it. How else are you going to learn?Use this rule with some limitation, however. If you're really lacking the expertise or foundation in something, then unless you have tons of time to complete the project, then I wouldn't say yes. For example, I haven't personally done any 3d/openGL programming yet so I wouldn't say yes to a project that extensively uses it. OK, so I want the job, but how much do I charge?This part can be tricky. There is no set formula really, but I have some tips for pricing that will hopefully give you a better idea on how to confidently ask your price and have them accept. Here are some personal guidelinesHow much time do you have to complete the project? If it's shorter than average, then charge more. You can even make a subtle note about this (or not so subtle if they still don't get it.) If it seems too short of a time (i.e. near impossible to complete), be sure to say that. It looks bad to promise a time that you can't keep--and it makes it less likely for them to return to you for work.Your Hourly rate: How long have you been working in that language? Do you have existing projects to back you up? Or previous contacts that can vouch for your work? Are there very few people with your particular skill set? All of these things will lend themselves to setting an hourly rate. I'd also try out a quick google search of what your line of work is, to see what the industry standard is at that point in time.I wouldn't price too low, because you want to make your time worth it. You also want them to feel like they're paying for quality work (assuming you can deliver it :) ). Finally, think about your client. If it's a small business, then don't price it too high if you want the job. If it's an enterprise (like a Fortune company), then don't be afraid to price higher. They have the budget for it.Fixed price: If they want a fixed price project, then you need to think about how many hours it will take you to complete it and multiply it by the hourly rate you set for yourself. Then, honestly, I would add 10-20% on top of that. Why? Because nothing ever works exactly how you want it to. There are lots of times that something "trivial" is way harder than it should be, or something that "should work" doesn't for hours and it eats away at your hourly rate. I can't count the number of times I encountered a logical bug that took away an entire's day work because debuggers don't help in those cases. By adding that padding in, it's still OK to have those days where you don't get as much done as you want. And another useful tip: Depending on your client, and the scope, you most likely want to set that you both sign off on a specification sheet before doing any work, and that any changes will result in a re-evaulation of the price. This is to help protect you from being handed a huge new addition to the project half-way in, without any extra payment.Scope of project: Finally, is it a huge project? Is it really small/fast? This affects how much your client will be willing to pay. If it sounds big, they will be willing to pay more for it. If it seems really small, then you won't be able to get away with a large asking price (as easily).Ok, I priced it, now what?So now that you have the price, you want to make sure it feels justified to your client. I never set a price before I can really think about everything. For example, if you're still in your introduction phase, and they want a price, don't give one! Just comment that you will send them a proposal sheet with all the features outlined, and a price for everything. You don't want to shout out a low number and then deliver something that is way higher. You also don't want to shock them with a big number before they feel like they are getting a great product.Make up a proposal document in a word editor. Personally, I leave the price till the very end. Why? Because by the time they reach the end, you've already discussed all the great features you plan to implement, and how it's the best product they'll ever use, etc etc...so your price comes off as a steal! If you hit them up front with a price, they will read through the document with a negative bias. Think about those commercials on TV. They always go on about their product, then at the end, ask "What would you pay for something like this? $100? $50? How about $20!!". This is not by accident.Scenario: I finished the job way earlier than expectedYou have two options then. You can either polish the hell out of the application, and even throw in a few bonus features (assuming they are in-line with the customer's needs) or you can sit and wait on it until you near your deadline. Why don't you want to turn it in too early? Because you should treat that extra time as a surplus. If you said it is going to take you 3 weeks, and it took you only 1, you have a surplus of 2 weeks. I personally don't want to let them know that I can do a 3 week project in 1 week. Why not? Because that may not always be the case! I may later have a 3 week project that takes all 3 weeks, but if I set a precedent of delivering super early, then the pressure is on for that longer project. It also makes it harder to quote longer times if you keep delivering too early.Feel free to deliver early, but again, don't do it too early. They may also wonder why they paid you for 3 weeks of work if you're done in 1. They may further wonder if the product sucks, or what is wrong with it, if it's done so early, etc.I would just polish the application. Everyone loves polish in their applications. The smallest details are what make an application go from "functional" to "fantastic". And since you are still delivering on time, then they are still going to be very happy with you.Scenario: It's taking way too long to finish this, and the deadline is nearing/here!So this is not a fun scenario to be in, but it'll happen. Sometimes the scope of the project gets out of hand. The best policy here is OPENNESS/HONESTY. Tell them that the project is taking longer than expected, and give a reasonable time for when you think you'll have it done. I typically explain it in a way that makes it sound like it isn't something that I did wrong, but it's just something about the nature of the project. This really goes for any scenario, to be honest. Just continue to stay open and communicative about your progress. This doesn't mean that you should email them every five minutes (unless they want you to), but it does mean that maybe every few days or once a week, give them an update on where you're at, and what's next. They'll be happy to know they are paying for progress, and it'll make it easier to ask for an extension when something goes wrong, because they know that you've been working on it all along.Final tips and thoughts:In general, contract work is really fun and rewarding. It's nice to learn new things all the time, as mandated by the project ,and to challenge yourself to do things you may not have done before. The key is to build a great relationship with your clients for future work, and for recommendations. I am always very honest with them and I never promise something I can't deliver. Again, under promise, over deliver!I hope this has proved helpful!Cheers,samerpaul

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  • I want to be a programmer, work in corporate environment, earn well, learn fast and eventually become a great programmer [on hold]

    - by Shin San
    I'll try to keep this simple: I'm 29, been dabbling with computers for the past 10 years, had entry level jobs in tech support for different apps, been fixing computers for a while and now want to specialize in something. I'm not 100% stranger to programming but haven't gone past if/then/else with anything. A bit of JavaScript, PHP, Python and currently checking out the "SELECT" statement in SQL :)) I'm curious about programming, I enjoy it and I'm thinking of making a living out of it. So, while I'm at it, why not earn a bit more than the average Joe? So, that's why I'm checking what the best solution, the best learning path and the most useful languages are considering: a) how easy/fast can you find a job by knowing it b) how much would I be able to earn c) how fast can I learn it By reading 10-20 articles online I've come up with an example, but I'm here for some expert advice. Example: * ratings from a) and b) point of view #1 sql ; #2 java ; #3 html (please don't start the markup language debate) ; #4 javascript From this ratings, I'd say a good way to go is learn html/css/(javascript or php) for the web part of apps, some SQL/MySQL/whateverSQL for holding data and loads of Java for the program itself. Please let me know if this is a good idea and if so, what should be the order for learning all of the above. Else, please let me know a better way and why it would be better. Many thanks for taking the time to read my question. Best wishes to you guys Edit: if I think Java + SQL + HTML&JavaScript is the way to go, does the order I'm learning them in matter? Or can I try to learn them all at once?

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  • What do you do to make sure you take proper/enough breaks, while avoiding unwanted side-effects of break taking?

    - by blueberryfields
    preamble It seems to me that computer programmers are one of a select few groups of people who actually take pleasure from sitting in front of computers for long periods of time. Most people in other professions actively dislike their time at computers, and do their best to avoid it (so, I assume, they don't have problems taking breaks). At least for me, having external cues for taking breaks, and clear instructions on what to do with each break (stretch, go for a walk, close my eyes, look into a distance of preferably a few km and focus on faraway objects, etc...), is a must. So far, I've just been making up the breaks and tools to get them as I go along, based on what looks to be low-specificity information found on the net (generic stuff ala ergonomics advice for office staff). This has led to all sorts of side effects - loss of attention as I get distracted if I walk around, breaks in flow with alarm clocks interrupting my thoughts, and people around me assuming I'm low on work due to the frequency of my walking around compared to everyone else. /preamble tl;dr Taking breaks is important My internal break taking system doesn't work, and ad-hoc ones have unwanted side effects What do you do to make sure you take proper breaks? How do you avoid unwanted side-effects, such as getting distracted or interrupting flow or giving your co-workers the impression you're spending a lot of time goofing off?

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  • Introducing Code Map for Visual Studio 2012 September CTP

    - by krislankford
    As part of the Visual Studio 2012 CTP for September, Visual Studio got a little sexier at helping you discover and visualize your code. The introduction of the Code Map feature helps compliment the variety of other tools that are included with Visual Studio to help you analyze and visualize your projects and solutions. Code Map leverages the dgml format within Visual Studio that is currently used b the Architecture and Modeling tools. This is a nice addition that gets us from point A to point B a little faster. The great thing about Code Map is that you can gain access to the functionality from directly within your code from the context menu. This Code Map functionality is also context specific based on your cursor. You can evaluate and add items such as methods and variables directly to the Code Map window. As you add items the Code Map surface is updated to show your new item plus any relationships and dependencies that have been introduced in your code. Something that is also very nice is that the Code Map surface is interactive and allows you to use the F12 button (Go To Definition) which can help you navigate your code especially is you are adding items that span multiple files or projects. To get started all you have to do is go out and download the September CTP for Visual Studio 2012 located here. Happy Coding!   Code Map Window

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  • How do you compare job offers from companies in different countries?

    - by Danny Tuppeny
    This isn't really a programmer-specific question, but I'm not sure of a more appropriate place, and I think the users of this site are best able to answer the question in the context of programmers. Relocating to the US seems fairly common in the programming industry. I live in the UK, and maybe one day, I might do it too. So, if that day comes - how would you go about comparing job offers? Benefits are fairly easy to compare, but given the differences in cost of living, how would you go about comparing salaries and the quality of living you'll have? In a country where the cost of living is lower, you might be able to accept a lower salary (based on exchange rate) and still have the same quality of living. But what can you do to ensure this? In some cases, you may even take a "pay rise" in terms of exchange rate, but end up far worse off. How can you compare job offers across different countries to get an idea of the salary you would need in order to not feel you've gone "backwards"?

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  • Creating a SQL Azure Database Should be Easier

    - by Ken Cox [MVP]
    Every time I try to create a database + tables + data for Windows Azure SQL I get errors.  One of them is 'Filegroup reference and partitioning scheme' is not supported in this version of SQL Server.' It’s partly due to my poor memory (since I’ve succeeded before) and partly due to the failure of tools that should be helping me. For example, when I want to create a script from an existing database on my local workstation, I use SQL Server Management Studio (currently v 11.0.2100.60).  I go to Tasks > Generate Scripts which brings up the nice Generate and Publish Scripts wizard. When I go into the Advanced button, under Script for Server Version, why don’t I see SQL Azure as an option by now? The tool should be sorting this out for me, right? Maybe this is available in SQL Server Data Tools? I haven’t got into that yet. Just merge the functionality with SSMS, please. Anyway, I pick an older version of SQL for the target and still need to tweak it for Azure. For example, I take out all the “[dbo].” stuff. Why is it put there by the wizard? I also have to get rid of "ON [PRIMARY]"  to deal with the error I noted at the top. Yes, there’s information on what a table needs to look like in SQL Azure but the tools should know this so I don’t have to mess with it.

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  • What kind of language will replace C++ as C++ replaced C ? [closed]

    - by jokoon
    I think I'm not totally wrong when thinking that C++0x (or C++1x) is still C++, just better, with functionnalities coming from boost. I can't stop thinking that computer sciences, even with all that has been made so far, have to evolve again. I don't really like D since it just try to be some sort of "what C++ should have been", and Go seems to be too sophisticated when I dig a little into it, especially after watching some presentation video like this one http://www.youtube.com/watch?v=rKnDgT73v8s The first thing that come into my mind is a new kind of syntax to directly handle specific datatypes and containers such as map, vectors, queues... What kind of things are researchers thinking about ? What are the real features that could make C++ better or a new C-like language could invent ? Does Go features such things ? Would there be a new kind of syntax that would "unbloat" C++ while keeping its advantages ? Could C++ have some of the interesting stuff of languages such as C# and ObjC ? EDIT: Please consider that I'm talking about a system language, not a VM/CLI/bytecode thing.

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  • Wordnik Accelerator

    - by prabhpreet
    Wow, creating IE Accelerators is superbly easy. If you want to learn how to create one, go here (some MSDN blog) and the MSDN documentation (clearly written). I was fed up of dictionary.com bringing all those popups and the stupid definitions of Google's dictionary. So I decided to scratch my own itch. I randomly stumbled on the site called Wordnik and it provides with all examples plus definitions plus lots more for words and its popup-free (as far as I know). So I decided to write and accelerator. Here is the source code (Yes, this is it): <?xml version="1.0" encoding="utf-8"?> <os:openServiceDescription xmlns:os="http://www.microsoft.com/schemas/openservicedescription/1.0"> <os:homepageUrl>http://www.wordnik.com</os:homepageUrl> <os:display> <os:name>View on Wordnik</os:name> <os:description>Looking up words on an awesome word site called Wordnik </os:description> <os:icon>http://www.wordnik.com/favicon.ico</os:icon> </os:display> <os:activity category="Define"> <os:activityAction context="selection"> <os:execute method="get" action="http://www.wordnik.com/words/{selection}" ></os:execute> </os:activityAction> </os:activity> </os:openServiceDescription> That’s it. To get it, go here. Enjoy!

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  • Suggestions for a Live chat software on websites for customer support?

    - by Munish Goyal
    Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be within webpage and not only pop-out/popup. ease of use by customer minimally intrusive should have triggers/Alerts to backend side. for ex: user is unable to fill-up signup form or something, we should be able to offer help to user and this chat window automatically shows to user. What is the cost ? UPDATE: After R&D we also narrowed down to comm100 and liveperson, and we will go with comm100. LP is best commerical soln. but comm100 is a good free soln. We go with comm100 as starting point. But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ?

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  • Customer Experience in the Year Ahead

    - by Christina McKeon
    With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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  • How do I set up a proxy server in Xubuntu?

    - by Dolphin
    NOTICE: I am completely allowed to do this. This is not meant for accessing sites I am not supposed to go on I know that most threads with "Proxy" in the title have to do with getting to sites they're not supposed to go on. I hope that I can get this to be as easy as possible. I hope it can be as easy as setting up an OpenSSH server. What happened My dad has just screwed something up in our router settings, and I can't access Google anymore because if it. I need to be able to access Google. He doesn't like me in the router because he thinks I will make it worse. (I am sick of Bing and Yahoo) So I want to set up a proxy server that will allow me to work around what he screwed up. What I want to do I want to host it on a computer in my grandpa's house, and access it with my computer at my dad's house. It's running Xubuntu. I want it to work with the Mozilla Firefox on my computer at my dad's house running Ubuntu 11.10. How can I set this up? This is only temporary until he fixes whatever he did.

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  • What to do when TDD tests reveal new functionality that is needed that also needs tests?

    - by Joshua Harris
    What do you do when you are writing a test and you get to the point where you need to make the test pass and you realize that you need an additional piece of functionality that should be separated into its own function? That new function needs to be tested as well, but the TDD cycle says to Make a test fail, make it pass then refactor. If I am on the step where I am trying to make my test pass I'm not supposed to go off and start another failing test to test the new functionality that I need to implement. For example, I am writing a point class that has a function WillCollideWith(LineSegment): public class Point { // Point data and constructor ... public bool CollidesWithLine(LineSegment lineSegment) { Vector PointEndOfMovement = new Vector(Position.X + Velocity.X, Position.Y + Velocity.Y); LineSegment pointPath = new LineSegment(Position, PointEndOfMovement); if (lineSegment.Intersects(pointPath)) return true; return false; } } I was writing a test for CollidesWithLine when I realized that I would need a LineSegment.Intersects(LineSegment) function. But, should I just stop what I am doing on my test cycle to go create this new functionality? That seems to break the "Red, Green, Refactor" principle. Should I just write the code that detects that lineSegments Intersect inside of the CollidesWithLine function and refactor it after it is working? That would work in this case since I can access the data from LineSegment, but what about in cases where that kind of data is private?

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  • Dynamic model interactions

    - by Richard
    I am just curious as to how in many games (namely games like arkham asylum/city, manhunt, hitman) do they make it so that your character can "grab" a character in front of you and do stuff to them. I know this may sound very confusing but for an example go to youtube and search "hitman executions", and the first video is an example of what i'm asking. Basically I'm wondering how they make your model dynamically interact with whatever other model you come across, so in hitman when you come up behind some one with the fibre wire you strangle the other character or if you have the anesthetic you come up behind some person and put your hand over there mouth while they struggle and slowly go to the floor where you lay them down. I am confused as to whether it was animated to use two models using specific bone/skeletal identifiers, if it is just two completely separate animations that are played at the correct time to make it look like they are actually interacting or something else all together. I am not an animator so i assume most of what i just said is not right but i hope that some one can understand what i mean and provide an answer. PS) I am a programmer and I am in the process of building a hitmanesque game, just because i love that style of game and I want to increase my skills on something fun, so if you do know what i'm talking about have some examples with involving both models and programming (i use c++ and mainly Ogre3D at the moment but i am getting into unity and XNA) i would greatly appreciate it. Thanks.

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  • How do i approach this collision model?

    - by PeeS
    this is the game level prototype i have already implemented. It has few objects per room to allow me to finally add some collision detection/response code into it. VIDEO As you can probably see, every object inside has it's own AABB, even the room itself has AABB. So a player is like 'inside the Room AABB'. My player will be exactly inside the room, so he would have to collide correctly with those AABBs, so that when he hits any of those objects inside he get's a proper collision response from those AABB's. Now i would like to hear from you what kind of collision approach should i choose in here? How do i approach this kind of stuff: AABB to AABB collision detection then when this is positive go with AABB - Tri to find proper plane normal and calculate response ? AABB to AABB then when positive go with AABB - AABB Side check to find proper proper plane normal and calculate response? Anything else? How do you do this ? Many thanks.

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  • Can't write to disk

    - by nofacts
    I have seen questions similar to this, but the answers are either beyond me or the situation doesn't quite match mine. Would appreciate some direction. I recently installed Ubuntu 12.04 LTS. The OS is on a disk formatted as ext4. I added another disk to the system and formatted it as W95 FAT 32 (LBA) (0x0c). I did this because I am moving from Windows to Linux, will be needing to go back and forth with data for a while, and might need to move the disk to a Windows machine. There may have been a better format to use, but if so I didn't know any better. I was able to transfer data from an external drive to this FAT32 drive with no problem. Now, though, when I try to create a new folder or write a file to the disk I get a message that the disk is read-only. If I go to the properties, permissions for the disk, for Folder Access it says 'create and delete files'. If I try to change File Access underneath to 'read and write', either nothing happens or I get a message it can't be done. Thank you for any help.

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  • Click buttons on the mouse stopped working in 12.10

    - by Kushal
    everything was great for a couple weeks after the upgrade, and then all of a sudden, the click buttons on my trackpad (as well as any other USB mouse I would hook up) stopped working. The pointer moves fine, but the clicks don't work. Sometimes the left click doesn't work but right click does, and then some times, neither works. I noticed this would begin when I would accidentally drag some text in a web browser (you know how when you try to move your pointer through the trackpad, but you accidentally tap down and it starts to drag whatever text you've selected on the window), and then you're done. The clicks won't work after that. They would work upon rebooting or logging off and back on, but then after a few minutes of usage, things would go back to being broken again. It happened a LOT when I was trying to play Scrabble on Facebook. I've raised a bug for this, but I haven't heard back anything on it. Here's the bug report: https://bugs.launchpad.net/bugs/1077805 Since the system was unusable this way, I had to remove it and install another OS based on 12.04. Has anyone else faced this issue or does someone know what to do to fix it? I'd go back to vanilla Ubuntu in a heartbeat if this issue can be fixed.

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  • Is ZeroMQ a good choice to make a Python app and a C# managed assembly work together?

    - by Alex Bausk
    I have a task that involves talking to a .NET-based API (namely AutoCAD) to retrieve data, send commands, and react to events. I want to separate the API operations and the proper program logic (largely already implemented in Python) by using natural tools for both: a C# DLL for the former and a Python app for the latter. To connect these two pieces, I began exchanging JSON in ZeroMQ messages. I'm at early development stages but having recently discovered that ZeroMQ does not guarantee message delivery/order, I have reservations about whether this is a feasible way to go. Right now my app is a very basic REQ/REP pair and I plan to handle reacting to events and executing different commands by adding some sort of 'recipient-function' field to my message format. The reason that I want to use ZMQ is that I might be able to scale the software into a larger, multi-user, distributed solution sometime. I am a lay programmer so I would ask for your advice about this architecture. Should I just go ahead with it and plan to deal with message reliability/ordering when problems appear? Should I consider developing some kind of a REST wrapper around ZMQ?

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