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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • Come play in the SQL Server 2008 R2 Hosted Trial virtual lab!

    - by ssqa.net
    In continuation to SQL_Server_2008_R2 release date announcement you can access a complete, integrated Microsoft SQL Server 2008 R2, SharePoint 2010, and Office 2010 environment… right from your desktop. SQL Server 2008 R2 Hosted Trial Our Hosted Trial makes it easy for you to experience new features without any need for configuration or additional work. Register now to try out up to seven labs: SQL Server 2008 R2 – Multi Server Management SQL Server 2008 R2 – PowerPivot SQL Server 2008 R2 – Reporting...(read more)

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  • The Red Gate Guide to SQL Server Team based Development Free e-book

    - by Mladen Prajdic
    After about 6 months of work, the new book I've coauthored with Grant Fritchey (Blog|Twitter), Phil Factor (Blog|Twitter) and Alex Kuznetsov (Blog|Twitter) is out. They're all smart folks I talk to online and this book is packed with good ideas backed by years of experience. The book contains a good deal of information about things you need to think of when doing any kind of multi person database development. Although it's meant for SQL Server, the principles can be applied to any database platform out there. In the book you will find information on: writing readable code, documenting code, source control and change management, deploying code between environments, unit testing, reusing code, searching and refactoring your code base. I've written chapter 5 about Database testing and chapter 11 about SQL Refactoring. In the database testing chapter (chapter 5) I cover why you should test your database, why it is a good idea to have a database access interface composed of stored procedures, views and user defined functions, what and how to test. I talk about how there are many testing methods like black and white box testing, unit and integration testing, error and stress testing and why and how you should do all those. Sometimes you have to convince management to go for testing in the development lifecycle so I give some pointers and tips how to do that. Testing databases is a bit different from testing object oriented code in a way that to have independent unit tests you need to rollback your code after each test. The chapter shows you ways to do this and also how to avoid it. At the end I show how to test various database objects and how to test access to them. In the SQL Refactoring chapter (chapter 11) I cover why refactor and where to even begin refactoring. I also who you a way to achieve a set based mindset to solve SQL problems which is crucial to good SQL set based programming and a few commonly seen problems to refactor. These problems include: using functions on columns in the where clause, SELECT * problems, long stored procedure with many input parameters, one subquery per condition in the select statement, cursors are good for anything problem, using too large data types everywhere and using your data in code for business logic anti-pattern. You can read more about it and download it here: The Red Gate Guide to SQL Server Team-based Development Hope you like it and send me feedback if you wish too.

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  • New Release IPM 11g

    - by [email protected]
    This year a new release of Oracle Imaging & Process Management has been released: IPM 11g. IPM is basically a Content Server specialized in images processing. IPM works with UCM and ODC, so the files are stored in the UCM repository and the images are checked in via ODC or OFR. One of the most remarkable changes in this release is the use of WebLogic as Application Server, instead of OC4J.

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  • Apache log analyzer which manages time spent to serve the request

    - by antispam
    I need to monitor performance in my web server (there's an application server in the back) and create reports for senior management. I've enabled %T/%D in my Apache logs and I would like to know if there's an Apache log analyzer or some other tool which parses these values and manages them showing charts or reports. I am looking mostly for an integrated solution and not in the line of awk+gnuplot scripts.

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  • New ways for backup, recovery and restore of Essbase Block Storage databases – part 2 by Bernhard Kinkel

    - by Alexandra Georgescu
    After discussing in the first part of this article new options in Essbase for the general backup and restore, this second part will deal with the also rather new feature of Transaction Logging and Replay, which was released in version 11.1, enhancing existing restore options. Tip: Transaction logging and replay cannot be used for aggregate storage databases. Please refer to the Oracle Hyperion Enterprise Performance Management System Backup and Recovery Guide (rel. 11.1.2.1). Even if backups are done on a regular, frequent base, subsequent data entries, loads or calculations would not be reflected in a restored database. Activating Transaction Logging could fill that gap and provides you with an option to capture these post-backup transactions for later replay. The following table shows, which are the transactions that could be logged when Transaction Logging is enabled: In order to activate its usage, corresponding statements could be added to the Essbase.cfg file, using the TRANSACTIONLOGLOCATION command. The complete syntax reads: TRANSACTIONLOGLOCATION [ appname [ dbname]] LOGLOCATION NATIVE ?ENABLE | DISABLE Where appname and dbname are optional parameters giving you the chance in combination with the ENABLE or DISABLE command to set Transaction Logging for certain applications or databases or to exclude them from being logged. If only an appname is specified, the setting applies to all databases in that particular application. If appname and dbname are not defined, all applications and databases would be covered. LOGLOCATION specifies the directory to which the log is written, e.g. D:\temp\trlogs. This directory must already exist or needs to be created before using it for log information being written to it. NATIVE is a reserved keyword that shouldn’t be changed. The following example shows how to first enable logging on a more general level for all databases in the application Sample, followed by a disabling statement on a more granular level for only the Basic database in application Sample, hence excluding it from being logged. TRANSACTIONLOGLOCATION Sample Hyperion/trlog/Sample NATIVE ENABLE TRANSACTIONLOGLOCATION Sample Basic Hyperion/trlog/Sample NATIVE DISABLE Tip: After applying changes to the configuration file you must restart the Essbase server in order to initialize the settings. A maybe required replay of logged transactions after restoring a database can be done only by administrators. The following options are available: In Administration Services selecting Replay Transactions on the right-click menu on the database: Here you can select to replay transactions logged after the last replay request was originally executed or after the time of the last restored backup (whichever occurred later) or transactions logged after a specified time. Or you can replay transactions selectively based on a range of sequence IDs, which can be accessed using Display Transactions on the right-click menu on the database: These sequence ID s (0, 1, 2 … 7 in the screenshot below) are assigned to each logged transaction, indicating the order in which the transaction was performed. This helps to ensure the integrity of the restored data after a replay, as the replay of transactions is enforced in the same order in which they were originally performed. So for example a calculation originally run after a data load cannot be replayed before having replayed the data load first. After a transaction is replayed, you can replay only transactions with a greater sequence ID. For example, replaying the transaction with sequence ID of 4 includes all preceding transactions, while afterwards you can only replay transactions with a sequence ID of 5 or greater. Tip: After restoring a database from a backup you should always completely replay all logged transactions, which were executed after the backup, before executing new transactions. But not only the transaction information itself needs to be logged and stored in a specified directory as described above. During transaction logging, Essbase also creates archive copies of data load and rules files in the following default directory: ARBORPATH/app/appname/dbname/Replay These files are then used during the replay of a logged transaction. By default Essbase archives only data load and rules files for client data loads, but in order to specify the type of data to archive when logging transactions you can use the command TRANSACTIONLOGDATALOADARCHIVE as an additional entry in the Essbase.cfg file. The syntax for the statement is: TRANSACTIONLOGDATALOADARCHIVE [appname [dbname]] [OPTION] While to the [appname [dbname]] argument the same applies like before for TRANSACTIONLOGLOCATION, the valid values for the OPTION argument are the following: Make the respective setting for which files copies should be logged, considering from which location transactions are usually taking place. Selecting the NONE option prevents Essbase from saving the respective files and the data load cannot be replayed. In this case you must first manually load the data before you can replay the transactions. Tip: If you use server or SQL data and the data and rules files are not archived in the Replay directory (for example, you did not use the SERVER or SERVER_CLIENT option), Essbase replays the data that is actually in the data source at the moment of the replay, which may or may not be the data that was originally loaded. You can find more detailed information in the following documents: Oracle Hyperion Enterprise Performance Management System Backup and Recovery Guide (rel. 11.1.2.1) Oracle Essbase Online Documentation (rel. 11.1.2.1)) Enterprise Performance Management System Documentation (including previous releases) Or on the Oracle Technology Network. If you are also interested in other new features and smart enhancements in Essbase or Hyperion Planning stay tuned for coming articles or check our training courses and web presentations. You can find general information about offerings for the Essbase and Planning curriculum or other Oracle-Hyperion products here; (please make sure to select your country/region at the top of this page) or in the OU Learning paths section, where Planning, Essbase and other Hyperion products can be found under the Fusion Middleware heading (again, please select the right country/region). Or drop me a note directly: [email protected]. About the Author: Bernhard Kinkel started working for Hyperion Solutions as a Presales Consultant and Consultant in 1998 and moved to Hyperion Education Services in 1999. He joined Oracle University in 2007 where he is a Principal Education Consultant. Based on these many years of working with Hyperion products he has detailed product knowledge across several versions. He delivers both classroom and live virtual courses. His areas of expertise are Oracle/Hyperion Essbase, Oracle Hyperion Planning and Hyperion Web Analysis. Disclaimer: All methods and features mentioned in this article must be considered and tested carefully related to your environment, processes and requirements. As guidance please always refer to the available software documentation. This article does not recommend or advise any explicit action or change, hence the author cannot be held responsible for any consequences due to the use or implementation of these features.

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  • CodePlex Daily Summary for Sunday, March 28, 2010

    CodePlex Daily Summary for Sunday, March 28, 2010New ProjectsFeed Tracker: Feed Tracker allows you to track your favorite feeds (RSS 2.0 and Atom 1.0) and open them up directly in your browser.FIM 2010 Resource Management Client: The Forefront Identity Management 2010 Resource Management Client is a library to communicate with the FIM 2010 web service. The development langu...Infection Protection: A game about controlling disease outbreak in a city. Developed for OGPC 2010, using Qt.OrthoLab: Homepage of Orthocone open-source laboratory.Paragliding ThermalMarker: Paragliding / Hanggliding Windows Application that receives waypoint files and returns only the thermals that get triggered more often in a place.RSSFalls: RssFalls makes it easier for developers to download RSS or Podcast enclosures.String Library for C++ Language: StrLib++ is a string library for C++ language. for now it support only ANSI strings, later Unicode support will added for UT8, UTF16 and UTF32 for...Sweeper: Sweeper is a Visual Studio 2008 add-in for C# that takes care of many of the trivial code-formatting issues that developers run into - particularly...System.Common: A .Net library that provides methods, properties and more that the .Net Framework doesn't provide.Tiveriad: The framework is designed to help you more easily build modular Windows applicationT-Shirts Online: Online shop build in Silverlight 4 using DIBS as payment module.New ReleasesArkSwitch: ArkSwitch v1.1.3: This release has some important changes. Thanks to MichyPrima for helping with some of the code. 1. Improved theming to more easily support multip...Catharsis: Catharsis 2.5 on catarsa.com: The Catharsis framework has finally its own portal http://catarsa.com The latest release version is 2.5 - string names of properties are not any ...EffiProz - A Pure C# Database: EffiProz CF 1.0: EffiProz for .Net compact framework.Encrypted Notes: Encrypted Notes 1.6: This is the latest version of Encrypted Notes (1.6). It has an installer - it will create a directory 'CPascoe' in My Documents. Once you have ext...Extend SmallBasic: Teaching Extensions v.009: Added Pentagon Crazy Recipe QuizGapi.NET - .NET (C#) wrapper for Google API: Gapi.NET 0.5.0.0: - Fixed some minor bugs. - Add minor features. - Performance improvement. See code check-ins for detailed informationHouseFly experimental controls: HouseFly experimental control: Alpha version of HouseFly experimental controlsiTuner - The iTunes Companion: iTuner 1.2.3738 Beta 2: V1.2 allows you to synchronize one or more iTunes playlists to a USB MP3 player. Beta 2 resolves all known issues. This continues the evolution ye...jQuery Library for SharePoint Web Services: SPServices 0.5.4: IMPORTANT NOTE: This release is in an alpha state. You should only download it if you know what you are getting and are interested in testing it f...JSINQ - LINQ to Objects for JavaScript: JSINQ 1.0: This is the first stable release of JSINQ. It is fully compatible with the 0.9 beta release. It contains the following new features: Now supports ...MSBuild Mercurial Tasks: 1.0.0 Beta: First release of the application. This version integrates all the basic functionalities of Mercurial as defined in the Use Case 1.Open Portal Foundation: Open Portal Foundation V1.4.2: What's news? noscript template was updated naming convention for layout autogenerated controls now use the "master" prefix. The documentation ce...Open Portal Foundation: Open Portal Foundation V1.4.4: What's news? ASP .NET Master page support for custom aspx integrated pages New usercontrols for ASCX, ASPX and Master page integration : Link: f...Paint.NET PSD Plugin: 1.5.0: RLE compression is now working fully on save. File sizes are now competitive with Photoshop's. Saving takes about twice as long with RLE compressi...Paragliding ThermalMarker: ThermalMarker_Alfa0.1: Release Alfa 1Simple Service Locator: Simple Service Locator v0.7: The Simple Service Locator is an easy-to-use Inversion of Control library that is a complete implementation of the Common Service Locator interface...String Library for C++ Language: Release 0.9: version 0.9 beta release DO NOT USE IN SERIOUS PROJECTS this release use default application heap, and because visual studio is using special debug...Sweeper: Sweeper Alpha 1: SweeperA Visual Studio Add-in for C# Code Formatting - Visual Studio 2008 Includes: A UI for options, Enable or disable any specific task you want ...T-Shirts Online: 1.0: First release of the online shop.Twilio Server Library for .NET (TSL.NET): v0.1.0 Beta: This is the first release of TSL.NET. This v0.1.0 release is a Beta. Subsequent builds will be posted as v0.1.x and release-candidate Betas will be...Vr30 OS: Facebook 1.0: Connect you to Facebook without your web browser.Vr30 OS: SkyBlog 1.0: SkyBlog without web browser.Vr30 OS: YouTube 1.0: Youtube without web browserWeb Image Resize Handler: Web Image Resize, Zoom, Rotate and Greyscale v.1.0: Efficient Web Image Resize, Zoom, Rotate and Greyscale cacheing handler for ASP.Net.WinXound: WinXound 3.3.0 Beta 1 for Mac OsX: This is the first Beta release for Apple Mac OsX (Universal Binary). DEBUG HELP NEEDED ! Please signal bugs, suggestions or feedback to: stefano_b...Most Popular ProjectsMetaSharpRawrWBFS ManagerASP.NET Ajax LibraryMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitAJAX Control ToolkitLiveUpload to FacebookWindows Presentation Foundation (WPF)ASP.NETMost Active ProjectsRawrjQuery Library for SharePoint Web ServicesManaged Extensibility FrameworkBlogEngine.NETMicrosoft Biology Foundationpatterns & practices: Composite WPF and SilverlightLINQ to TwitterFarseer Physics EngineTable2ClassNB_Store - Free DotNetNuke Ecommerce Catalog Module

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  • Open the SQL Server Error Log with PowerShell

    - by BuckWoody
    Using the Server Management Objects (SMO) library, you don’t even need to have the SQL Server 2008 PowerShell Provider to read the SQL Server Error Logs – in fact, you can use regular old everyday PowerShell. Keep in mind you will need the SMO libraries – which can be installed separately or by installing the Client Tools from the SQL Server install media. You could search for errors, store a result as a variable, or act on the returned values in some other way. Replace the Machine Name with your server and Instance Name with your instance, but leave the quotes, to make this work on your system: [reflection.assembly]::LoadWithPartialName("Microsoft.SqlServer.Smo") $machineName = "UNIVAC" $instanceName = "Production" $sqlServer = new-object ("Microsoft.SqlServer.Management.Smo.Server") "$machineName\$instanceName" $sqlServer.ReadErrorLog() Want to search for something specific, like the word “Error”? Replace the last line with this: $sqlServer.ReadErrorLog() | where {$_.Text -like "Error*"} Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Reg Gets a Job at Red Gate (and what happens behind the scenes)

    - by red(at)work
    Mr Reg Gater works at one of Cambridge’s many high-tech companies. He doesn’t love his job, but he puts up with it because... well, it could be worse. Every day he drives to work around the Red Gate roundabout, wondering what his boss is going to blame him for today, and wondering if there could be a better job out there for him. By late morning he already feels like handing his notice in. He got the hacky look from his boss for being 5 minutes late, and then they ran out of tea. Again. He goes to the local sandwich shop for lunch, and picks up a Red Gate job menu and a Book of Red Gate while he’s waiting for his order. That night, he goes along to Cambridge Geek Nights and sees some very enthusiastic Red Gaters talking about the work they do; it sounds interesting and, of all things, fun. He takes a quick look at the job vacancies on the Red Gate website, and an hour later realises he’s still there – looking at videos, photos and people profiles. He especially likes the Red Gate’s Got Talent page, and is very impressed with Simon Johnson’s marathon time. He thinks that he’d quite like to work with such awesome people. It just so happens that Red Gate recently decided that they wanted to hire another hot shot team member. Behind the scenes, the wheels were set in motion: the recruitment team met with the hiring manager to understand exactly what they’re looking for, and to decide what interview tests to do, who will do the interviews, and to kick-start any interview training those people might need. Next up, a job description and job advert were written, and the job was put on the market. Reg applies, and his CV lands in the Recruitment team’s inbox and they open it up with eager anticipation that Reg could be the next awesome new starter. He looks good, and in a jiffy they’ve arranged an interview. Reg arrives for his interview, and is greeted by a smiley receptionist. She offers him a selection of drinks and he feels instantly relaxed. A couple of interviews and an assessment later, he gets a job offer. We make his day and he makes ours by accepting, and becoming one of the 60 new starters so far this year. Behind the scenes, things start moving all over again. The HR team arranges for a “Welcome” goodie box to be whisked out to him, prepares his contract, sends an email to Information Services (Or IS for short - we’ll come back to them), keeps in touch with Reg to make sure he knows what to expect on his first day, and of course asks him to fill in the all-important wiki questionnaire so his new colleagues can start to get to know him before he even joins. Meanwhile, the IS team see an email in SupportWorks from HR. They see that Reg will be starting in the sales team in a few days’ time, and they know exactly what to do. They pull out a new machine, and within minutes have used their automated deployment software to install every piece of software that a new recruit could ever need. They also check with Reg’s new manager to see if he has any special requirements that they could help with. Reg starts and is amazed to find a fully configured machine sitting on his desk, complete with stationery and all the other tools he’ll need to do his job. He feels even more cared for after he gets a workstation assessment, and realises he’d be comfier with an ergonomic keyboard and a footstool. They arrive minutes later, just like that. His manager starts him off on his induction and sales training. Along with job-specific training, he’ll also have a buddy to help him find his feet, and loads of pre-arranged demos and introductions. Reg settles in nicely, and is great at his job. He enjoys the canteen, and regularly eats one of the 40,000 meals provided each year. He gets used to the selection of teas that are available, develops a taste for champagne launch parties, and has his fair share of the 25,000 cups of coffee downed at Red Gate towers each year. He goes along to some Feel Good Fund events, and donates a little something to charity in exchange for a turn on the chocolate fountain. He’s looking a little scruffy, so he decides to get his hair cut in between meetings, just in time for the Red Gate birthday company photo. Reg starts a new project: identifying existing customers to up-sell to new bundles. He talks with the web team to generate lists of qualifying customers who haven’t recently been sent marketing emails, and sends emails out, using a new in-house developed tool to schedule follow-up calls in CRM for the same group. The customer responds, saying they’d like to upgrade but are having a licensing problem – Reg sends the issue to Support, and it gets routed to the web team. The team identifies a workaround, and the bug gets scheduled into the next maintenance release in a fortnight’s time (hey; they got lucky). With all the new stuff Reg is working on, he realises that he’d be way more efficient if he had a third monitor. He speaks to IS and they get him one - no argument. He also needs a test machine and then some extra memory. Done. He then thinks he needs an iPad, and goes to ask for one. He gets told to stop pushing his luck. Some time later, Reg’s wife has a baby, so Reg gets 2 weeks of paid paternity leave and a bunch of flowers sent to his house. He signs up to the childcare scheme so that he doesn’t have to pay National Insurance on the first £243 of his childcare. The accounts team makes it all happen seamlessly, as they did with his Give As You Earn payments, which come out of his wages and go straight to his favorite charity. Reg’s sales career is going well. He’s grateful for the help that he gets from the product support team. How do they answer all those 900-ish support calls so effortlessly each month? He’s impressed with the patches that are sent out to customers who find “interesting behavior” in their tools, and to the customers who just must have that new feature. A little later in his career at Red Gate, Reg decides that he’d like to learn about management. He goes on some management training specially customised for Red Gate, joins the Management Book Club, and gets together with other new managers to brainstorm how to get the most out of one to one meetings with his team. Reg decides to go for a game of Foosball to celebrate his good fortune with his team, and has to wait for Finance to finish. While he’s waiting, he reflects on the wonderful time he’s had at Red Gate. He can’t put his finger on what it is exactly, but he knows he’s on to a good thing. All of the stuff that happened to Reg didn’t just happen magically. We’ve got teams of people working relentlessly behind the scenes to make sure that everyone here is comfortable, safe, well fed and caffeinated to the max.

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  • What's New in PeopleSoft HCM 9.1?

    PeopleSoft HCM 9.1 is the most robust release in years with over 9,000 enhanced pages, 270 new features, 83 new Web services and 8 new solutions. Tune into this conversation with Jay Richey, Director, Product Marketing for Oracle PeopleSoft Enterprise Human Capital Management Solutions to understand how this solution can improve the effectiveness of your workforce, drive higher organizational productivity, and continue to leverage your strategic investment in PeopleSoft HCM.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • HP Improves Visibility, Alignment, and Marketing Effectiveness with Siebel MRM

    - by ruth.donohue
    How does an $80 billion technology company gain complete visibility to marketing spend? Hewlett Packard uses Siebel Marketing Resource Management to ensure marketing dollars are invested wisely and gain transparency and accountability across its marketing function. With Siebel MRM, HP is able to manage over 50,000 campaigns in over 60 countries and leverage marketing best practices around the world. Find out more in this video with Deborah Nelson, SVP of Marketing and Alliances at HP.

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  • Installation Error, "Unable to lock the administration directory"

    - by kern
    Whenever I try to install any software through Terminal or Software on my Ubuntu 11.04, I'm getting this response: In Terminal: E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable) E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it? In Software Center An unhandlable error occured There seems to be a programming error in aptdaemon, the software that allows you to install/remove software and to perform other package management related tasks. What should I do?

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  • Third Party Applications and Other Acts of Violence Against Your SQL Server

    - by KKline
    I just got finished reading a great blog post from my buddy, Thomas LaRock ( t | b ), in which he describes a useful personal policy he used to track changes made to his SQL Servers when installing third-party products. Note that I'm talking about line-of-business applications here - your inventory management systems and help desk ticketing apps. I'm not talking about monitoring and tuning applications since they, by their very nature, need a different sort of access to your back-end server resources....(read more)

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

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