Yet again: "This device can perform faster" (Samsung Galaxy Tab 2)
- by Mike C
I've been doing a lot of research with no reasonable solution. Please excuse the length of my post.
When I plug my Galaxy Tab 2 (7" / Wi-Fi only / Android ICS) into my Windows 7 64-bit machine, I (almost always) get this warning popup that "This device can perform faster."
And in fact, transfers onto the Tab in this mode are slow. The two times I've been able to get a high-speed connection, the transfer has occurred at the expected speed. I just don't know what to do to get that high-speed transfer. (The first time I did, it was the first time I connected the Tab; the second time I did, I was fiddling around and unplugging/plugging in again.)
That popup is telling me that the device is USB2, but that it thinks I've connected to a USB1 port. In fact, every USB port (there are ten) on this system is USB2. It's an ASUS M3A78-EMH mobo from late 2008. I'm not sure what the chipset is; the CPU is an AMD Athlon 4850e, but I've seen this message reported for non-AMD systems. (Every mobo reference I've seen in reports on this has been for Asus, but of course most reporters aren't reporting that info at all.) The Windows 7 installation is just a couple weeks old (I had a disk crash) but I saw the same warning on the WinXP/64 that was installed previously.
In Device Manager, there are two "Standard Enhanced PCI to USB Host Controller" nodes which are the actual high-speed controllers. There are also five "Standard OpenHCD USB Host Controller" nodes, which I have determined are virtual USB1 controllers embedded in the "Enhanced" controllers. (In Device Manager, I'm using View|Devices by Connection.) My high-speed thumb drives, external disks, and iPod all show up as subnodes of the "Enhanced" controllers; the keyboard, mouse, and USB speakers under the "OpenHCD" ones -- and this is true no matter which ports these devices are plugged into.
The Tab shows up under an OpenHCD node, unsurprisingly. It appears as a threesome: a top-level "Mobile USB Composite device" with two subs: "Galaxy Tab 2" and "Mobile USB Modem." (I have no idea what the modem device implies or how I might use it, but I don't care about it either: I just want the Tab to reliably connect at high speed.)
On the Tab, the USB support has a switch between PTP and MTP, the latter being the default, and the preferred mode for me (as I'm usually hooking it up for music synch). I have tried, however, connecting it as PTP, and it still connects as USB 1. (As PTP, only the "Galaxy Tab 2" device appears -- no Composite, no Modem.)
If it's plugged in as MTP and I change the setting to PTP, Windows unloads and reloads the device, and voila: The Tab appears under an "Enhanced" node, but eventually re-loads again to show a exclamation icon on the device; Properties then shows "This device cannot start." Same response if I plug it in as PTP and then change to MTP; in this case, only the Tab itself shows the exclamation, not the other two devices.
One thing I have not tried, and really would prefer to avoid, is installing the "beta" chipset driver available on the Asus website, which is dated 2009. Windows tells me it has the most up-to-date drivers for the Tab, and for the chipset, and I'm inclined to believe that.
I suspect the problem is with the Samsung drivers, or possibly the hardware. One suggestion I saw elsewhere which might, possibly, pertain is to ensure the USB cable is properly shielded; however, the Tab has one of those misbegotten 30-pin, not-quite-an-iPod connectors; I don't know if I could find a 3rd party one. It seems unlikely that this cable is improperly shielded, tho. (Is there a way to test that?)
So, my question is: does anyone know how to get this working as one might reasonably expect it to?
