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• OpenGL (glx) not working with ubuntu 12.10

  - by user26766

  It all started when I installed nvidia's own (download from website) driver. Uninstalling it and reverting back to nvidia-current didn't solve the problem, so I have been playing with this for a while. It seems glx support is missing, and my intel graphics is not responding. gnome loads only in fallback mode. Here are some outputs: glxinfo name of display: :0.0 Error: couldn't find RGB GLX visual or fbconfig glxgears Error: couldn't get an RGB, Double-buffered visual optirun glxgears works fine lspci | grep VGA 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) 01:00.0 VGA compatible controller: NVIDIA Corporation GF108 [GeForce GT 540M] (rev ff) Here's the content of log file when just after running glxinfo: less /var/log/Xorg.0.log | grep gl [ 112.156] (II) LoadModule: "glx" [ 112.157] (II) Loading /usr/lib/xorg/modules/extensions/libglx.so [ 112.157] (II) Module glx: vendor="X.Org Foundation" [ 112.157] (II) UnloadModule: "glx" [ 112.157] (II) Unloading glx [ 112.157] (EE) Failed to load module "glx" (module requirement mismatch, 0) Some more info... lsmod Module Size Used by bbswitch 13612 0 pci_stub 12623 1 vboxpci 23195 0 vboxnetadp 25671 0 vboxnetflt 23480 0 vboxdrv 320372 3 vboxpci,vboxnetadp,vboxnetflt parport_pc 32689 0 ppdev 17074 0 bnep 18141 2 rfcomm 46620 12 binfmt_misc 17501 1 snd_hda_codec_hdmi 32049 1 snd_hda_codec_realtek 78147 1 joydev 17458 0 uvcvideo 76750 0 videobuf2_core 32852 1 uvcvideo videodev 120310 2 uvcvideo,videobuf2_core videobuf2_vmalloc 12861 1 uvcvideo videobuf2_memops 13405 1 videobuf2_vmalloc snd_hda_intel 33492 3 coretemp 13401 0 kvm_intel 132760 0 arc4 12530 2 snd_hda_codec 134213 3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel kvm 414111 1 kvm_intel iwlwifi 386837 0 i915 520799 2 snd_hwdep 17699 1 snd_hda_codec snd_pcm 96668 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec psmouse 100389 0 drm_kms_helper 49113 1 i915 ghash_clmulni_intel 13221 0 snd_seq_midi 13325 0 snd_rawmidi 30513 1 snd_seq_midi btusb 22475 0 drm 288436 3 i915,drm_kms_helper serio_raw 13216 0 snd_seq_midi_event 14900 1 snd_seq_midi snd_seq 61555 2 snd_seq_midi,snd_seq_midi_event mac80211 535936 1 iwlwifi bluetooth 209249 22 bnep,rfcomm,btusb snd_timer 29426 2 snd_pcm,snd_seq snd_seq_device 14498 3 snd_seq_midi,snd_rawmidi,snd_seq snd 78921 16 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device cfg80211 206797 2 iwlwifi,mac80211 aesni_intel 51038 1 cryptd 20404 2 ghash_clmulni_intel,aesni_intel aes_x86_64 17256 1 aesni_intel dell_wmi 12682 0 sparse_keymap 13891 1 dell_wmi dcdbas 14439 0 i2c_algo_bit 13414 1 i915 microcode 22804 0 lpc_ich 17062 0 soundcore 15048 1 snd snd_page_alloc 18485 2 snd_hda_intel,snd_pcm video 19391 1 i915 mac_hid 13206 0 wmi 19071 1 dell_wmi mei 40691 0 lp 17760 0 parport 46346 3 parport_pc,ppdev,lp ahci 25721 3 libahci 31192 1 ahci atl1c 41102 0 how can I fix this? any ideas? Here is another thing I've tried: sudo apt-get purge nvidia* sudo reboot sudo apt-get install bumblebee bumblebee-nvidia didn't make any difference. The most relevant post I found on the web was this: http://ubuntuforums.org/archive/index.php/t-1722306.html Here it's explained that the problem is with the priority of shared libraries that are loaded for glxinfo. Here's what I get when I look up the libraries: linux-vdso.so.1 => (0x00007fff6bf8b000) libGL.so.1 => /usr/lib/x86_64-linux-gnu/mesa/libGL.so.1 (0x00007f22d6ccd000) libX11.so.6 => /usr/lib/x86_64-linux-gnu/libX11.so.6 (0x00007f22d6993000) libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f22d65d3000) libglapi.so.0 => /usr/lib/x86_64-linux-gnu/libglapi.so.0 (0x00007f22d63ad000) libXext.so.6 => /usr/lib/x86_64-linux-gnu/libXext.so.6 (0x00007f22d619b000) libXdamage.so.1 => /usr/lib/x86_64-linux-gnu/libXdamage.so.1 (0x00007f22d5f97000) libXfixes.so.3 => /usr/lib/x86_64-linux-gnu/libXfixes.so.3 (0x00007f22d5d91000) libX11-xcb.so.1 => /usr/lib/x86_64-linux-gnu/libX11-xcb.so.1 (0x00007f22d5b8f000) libxcb-glx.so.0 => /usr/lib/x86_64-linux-gnu/libxcb-glx.so.0 (0x00007f22d5977000) libxcb.so.1 => /usr/lib/x86_64-linux-gnu/libxcb.so.1 (0x00007f22d5759000) libXxf86vm.so.1 => /usr/lib/x86_64-linux-gnu/libXxf86vm.so.1 (0x00007f22d5553000) libdrm.so.2 => /usr/lib/x86_64-linux-gnu/libdrm.so.2 (0x00007f22d5346000) libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f22d5129000) libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f22d4f25000) /lib64/ld-linux-x86-64.so.2 (0x00007f22d6f54000) libXau.so.6 => /usr/lib/x86_64-linux-gnu/libXau.so.6 (0x00007f22d4d20000) libXdmcp.so.6 => /usr/lib/x86_64-linux-gnu/libXdmcp.so.6 (0x00007f22d4b1a000) librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f22d4911000) It seems "mesa" instead of nvidia-current is being used. However I didn't find any obvious link to /lib/nvidia-current in /etc/ld.so.conf (where the directories containing the shared libraries are listed). I don't know if there's anything missing or if this is normal. thanks, UPDATE: The problem was solved by updating to Ubuntu 13.04. It seems bumblebee was to blame, but I'm not sure what was going wrong...

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• Atheros 922 PCI WIFI is disabled in Unity but enabled in terminal - How to get it to work?

  - by zewone

  I am trying to get my PCI Wireless Atheros 922 card to work. It is disabled in Unity: both the network utility and the desktop (see screenshot http://www.amisdurailhalanzy.be/Screenshot%20from%202012-10-25%2013:19:54.png) I tried many different advises on many different forums. Installed 12.10 instead of 12.04, enabled all interfaces... etc. I have read about the aht9 driver... The terminal shows no hw or sw lock for the Atheros card, nevertheless, it is still disabled. Nothing worked so far, the card is still disabled. Any help is much appreciated. Here are more tech details: myuser@adri1:~$ sudo lshw -C network *-network:0 DISABLED description: Wireless interface product: AR922X Wireless Network Adapter vendor: Atheros Communications Inc. physical id: 2 bus info: pci@0000:03:02.0 logical name: wlan1 version: 01 serial: 00:18:e7:cd:68:b1 width: 32 bits clock: 66MHz capabilities: pm bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.5.0-17-generic firmware=N/A latency=168 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:18 memory:d8000000-d800ffff *-network:1 description: Ethernet interface product: VT6105/VT6106S [Rhine-III] vendor: VIA Technologies, Inc. physical id: 6 bus info: pci@0000:03:06.0 logical name: eth0 version: 8b serial: 00:11:09:a3:76:4a size: 10Mbit/s capacity: 100Mbit/s width: 32 bits clock: 33MHz capabilities: pm bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=via-rhine driverversion=1.5.0 duplex=half latency=32 link=no maxlatency=8 mingnt=3 multicast=yes port=MII speed=10Mbit/s resources: irq:18 ioport:d300(size=256) memory:d8013000-d80130ff *-network DISABLED description: Wireless interface physical id: 1 bus info: usb@1:8.1 logical name: wlan0 serial: 00:11:09:51:75:36 capabilities: ethernet physical wireless configuration: broadcast=yes driver=rt2500usb driverversion=3.5.0-17-generic firmware=N/A link=no multicast=yes wireless=IEEE 802.11bg myuser@adri1:~$ sudo rfkill list all 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: phy1: Wireless LAN Soft blocked: no Hard blocked: yes 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no myuser@adri1:~$ dmesg | grep wlan0 [ 15.114235] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready myuser@adri1:~$ dmesg | egrep 'ath|firm' [ 14.617562] ath: EEPROM regdomain: 0x30 [ 14.617568] ath: EEPROM indicates we should expect a direct regpair map [ 14.617572] ath: Country alpha2 being used: AM [ 14.617575] ath: Regpair used: 0x30 [ 14.637778] ieee80211 phy0: >Selected rate control algorithm 'ath9k_rate_control' [ 14.639410] Registered led device: ath9k-phy0 myuser@adri1:~$ dmesg | grep wlan1 [ 15.119922] IPv6: ADDRCONF(NETDEV_UP): wlan1: link is not ready myuser@adri1:~$ lspci -nn | grep 'Atheros' 03:02.0 Network controller [0280]: Atheros Communications Inc. AR922X Wireless Network Adapter [168c:0029] (rev 01) myuser@adri1:~$ sudo ifconfig eth0 Link encap:Ethernet HWaddr 00:11:09:a3:76:4a inet addr:192.168.2.2 Bcast:192.168.2.255 Mask:255.255.255.0 inet6 addr: fe80::211:9ff:fea3:764a/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:5457 errors:0 dropped:0 overruns:0 frame:0 TX packets:2548 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:3425684 (3.4 MB) TX bytes:282192 (282.1 KB) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:590 errors:0 dropped:0 overruns:0 frame:0 TX packets:590 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:53729 (53.7 KB) TX bytes:53729 (53.7 KB) myuser@adri1:~$ sudo iwconfig wlan0 IEEE 802.11bg ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=off Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:on lo no wireless extensions. eth0 no wireless extensions. wlan1 IEEE 802.11bgn ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=0 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:off myuser@adri1:~$ lsmod | grep "ath9k" ath9k 116549 0 mac80211 461161 3 rt2x00usb,rt2x00lib,ath9k ath9k_common 13783 1 ath9k ath9k_hw 376155 2 ath9k,ath9k_common ath 19187 3 ath9k,ath9k_common,ath9k_hw cfg80211 175375 4 rt2x00lib,ath9k,mac80211,ath myuser@adri1:~$ iwlist scan wlan0 Failed to read scan data : Network is down lo Interface doesn't support scanning. eth0 Interface doesn't support scanning. wlan1 Failed to read scan data : Network is down myuser@adri1:~$ lsb_release -d Description: Ubuntu 12.10 myuser@adri1:~$ uname -mr 3.5.0-17-generic i686  Any help much appreciated... Thanks, Philippe 31-10-2012 ... I have some more updates. When I do the following command it does see my Wifi router... So even if it is still disabled... the card seems to work and see the router (ESSID:"5791BC26-CE9C-11D1-97BF-0000F81E") See below: sudo iwlist wlan1 scanning wlan1 Scan completed : Cell 01 - Address: 00:19:70:8F:B0:EA Channel:10 Frequency:2.457 GHz (Channel 10) Quality=51/70 Signal level=-59 dBm Encryption key:on ESSID:"5791BC26-CE9C-11D1-97BF-0000F81E" Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s 9 Mb/s; 12 Mb/s; 18 Mb/s Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s Mode:Master Extra:tsf=000000025dbf2188 Extra: Last beacon: 108ms ago IE: Unknown: 002035373931424332362D434539432D313144312D393742462D3030303046383145 IE: Unknown: 010882848B960C121824 IE: Unknown: 03010A IE: Unknown: 0706424520010D14 IE: IEEE 802.11i/WPA2 Version 1 Group Cipher : TKIP Pairwise Ciphers (2) : CCMP TKIP Authentication Suites (1) : PSK IE: Unknown: 2A0100 IE: Unknown: 32043048606C IE: Unknown: DD180050F2020101030003A4000027A4000042435E0062322F00 IE: Unknown: DD0900037F01010000FF7F IE: Unknown: DD0A00037F04010000000000

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• WIF, ADFS 2 and WCF&ndash;Part 5: Service Client (more Flexibility with WSTrustChannelFactory)

  - by Your DisplayName here!

  See the previous posts first. WIF includes an API to manually request tokens from a token service. This gives you more control over the request and more flexibility since you can use your own token caching scheme instead of being bound to the channel object lifetime. The API is straightforward. You first request a token from the STS and then use that token to create a channel to the relying party service. I’d recommend using the WS-Trust bindings that ship with WIF to talk to ADFS 2 – they are pre-configured to match the binding configuration of the ADFS 2 endpoints. The following code requests a token for a WCF service from ADFS 2: private static SecurityToken GetToken() {     // Windows authentication over transport security     var factory = new WSTrustChannelFactory(         new WindowsWSTrustBinding(SecurityMode.Transport),         stsEndpoint);     factory.TrustVersion = TrustVersion.WSTrust13;       var rst = new RequestSecurityToken     {         RequestType = RequestTypes.Issue,         AppliesTo = new EndpointAddress(svcEndpoint),         KeyType = KeyTypes.Symmetric     };       var channel = factory.CreateChannel();     return channel.Issue(rst); } Afterwards, the returned token can be used to create a channel to the service. Again WIF has some helper methods here that make this very easy: private static void CallService(SecurityToken token) {     // create binding and turn off sessions     var binding = new WS2007FederationHttpBinding(         WSFederationHttpSecurityMode.TransportWithMessageCredential);     binding.Security.Message.EstablishSecurityContext = false;       // create factory and enable WIF plumbing     var factory = new ChannelFactory<IService>(binding, new EndpointAddress(svcEndpoint));     factory.ConfigureChannelFactory<IService>();       // turn off CardSpace - we already have the token     factory.Credentials.SupportInteractive = false;       var channel = factory.CreateChannelWithIssuedToken<IService>(token);       channel.GetClaims().ForEach(c =>         Console.WriteLine("{0}\n {1}\n  {2} ({3})\n",             c.ClaimType,             c.Value,             c.Issuer,             c.OriginalIssuer)); } Why is this approach more flexible? Well – some don’t like the configuration voodoo. That’s a valid reason for using the manual approach. You also get more control over the token request itself since you have full control over the RST message that gets send to the STS. One common parameter that you may want to set yourself is the appliesTo value. When you use the automatic token support in the WCF federation binding, the appliesTo is always the physical service address. This means in turn that this address will be used as the audience URI value in the SAML token. Well – this in turn means that when you have an application that consists of multiple services, you always have to configure all physical endpoint URLs in ADFS 2 and in the WIF configuration of the service(s). Having control over the appliesTo allows you to use more symbolic realm names, e.g. the base address or a completely logical name. Since the URL is never de-referenced you have some degree of freedom here. In the next post we will look at the necessary code to request multiple tokens in a call chain. This is a common scenario when you first have to acquire a token from an identity provider and have to send that on to a federation gateway or Resource STS. Stay tuned.

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• Grid Layouts in ADF Faces using Trinidad

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} ADF Faces does provide a data table component but none to define grid layouts. Grids are common in web design and developers often try HTML table markup wrapped in an f:verbatim tag or directly added the page to build a desired layout. Usually these attempts fail, showing unpredictable results, However, ADF Faces does not provide a table layout component, but Apache MyFaces Trinidad does. The Trinidad trh:tableLayout component is a thin wrapper around the HTML table element and contains a series of row layout elements, trh:rowLayout. Each trh:rowLayout component may contain one or many trh:cellLayout components to format cells content. <trh:tableLayout id="tl1" halign="left">   <trh:rowLayout id="rl1" valign="top" halign="left">     <trh:cellFormat id="cf1" width="100" header="true">        <af:outputLabel value="Label 1" id="ol1"/>     </trh:cellFormat>     <trh:cellFormat id="cf2" header="true"                               width="300">        <af:outputLabel value="Label 2" id="outputLabel1"/>        </trh:cellFormat>      </trh:rowLayout>      <trh:rowLayout id="rowLayout1" valign="top" halign="left">        <trh:cellFormat id="cellFormat1" width="100" header="false">           <af:outputLabel value="Label 3" id="outputLabel2"/>        </trh:cellFormat>     </trh:rowLayout>        ... </trh:tableLayout> To add the Trinidad tag library to your ADF Faces projects ... Open the Component Palette and right mouse click into it Choose "Edit Tag Libraries" and select the Trinidad components. Move them to the "Selected Libraries" section and Ok the dialog.The first time you drag a Trinidad component to a page, the web.xml file is updated with the required filters Note: The Trinidad tags don't participate in the ADF Faces RC geometry management. However, they are JSF components that are part of the JSF request lifecycle. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} ADF Faces RC components work well with Trinidad layout components that don't use PPR. The PPR implementation of Trinidad is different from the one in ADF Faces. However, when you mix ADF Faces components with Trinidad components, avoid Trinidad components that have integrated PPR behavior. Only use passive Trinidad components.See:http://myfaces.apache.org/trinidad/trinidad-api/tagdoc/trh_tableLayout.htmlhttp://myfaces.apache.org/trinidad/trinidad-api/tagdoc/trh_rowLayout.htmlhttp://myfaces.apache.org/trinidad/trinidad-api/tagdoc/trh_cellFormat.html .

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• WIF-less claim extraction from ACS: SWT

  - by Elton Stoneman

  WIF with SAML is solid and flexible, but unless you need the power, it can be overkill for simple claim assertion, and in the REST world WIF doesn’t have support for the latest token formats.  Simple Web Token (SWT) may not be around forever, but while it's here it's a nice easy format which you can manipulate in .NET without having to go down the WIF route. Assuming you have set up a Relying Party in ACS, specifying SWT as the token format: When ACS redirects to your login page, it will POST the SWT in the first form variable. It comes through in the BinarySecurityToken element of a RequestSecurityTokenResponse XML payload , the SWT type is specified with a TokenType of http://schemas.xmlsoap.org/ws/2009/11/swt-token-profile-1.0 : <t:RequestSecurityTokenResponse xmlns:t="http://schemas.xmlsoap.org/ws/2005/02/trust">   <t:Lifetime>     <wsu:Created xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2012-08-31T07:31:18.655Z</wsu:Created>     <wsu:Expires xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2012-08-31T09:11:18.655Z</wsu:Expires>   </t:Lifetime>   <wsp:AppliesTo xmlns:wsp="http://schemas.xmlsoap.org/ws/2004/09/policy">     <EndpointReference xmlns="http://www.w3.org/2005/08/addressing">       <Address>http://localhost/x.y.z</Address>     </EndpointReference>   </wsp:AppliesTo>   <t:RequestedSecurityToken>     <wsse:BinarySecurityToken wsu:Id="uuid:fc8d3332-d501-4bb0-84ba-d31aa95a1a6c" ValueType="http://schemas.xmlsoap.org/ws/2009/11/swt-token-profile-1.0" EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"> [ base64string ] </wsse:BinarySecurityToken>   </t:RequestedSecurityToken>   <t:TokenType>http://schemas.xmlsoap.org/ws/2009/11/swt-token-profile-1.0</t:TokenType>   <t:RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</t:RequestType>   <t:KeyType>http://schemas.xmlsoap.org/ws/2005/05/identity/NoProofKey</t:KeyType> </t:RequestSecurityTokenResponse> Reading the SWT is as simple as base-64 decoding, then URL-decoding the element value:     var wrappedToken = XDocument.Parse(HttpContext.Current.Request.Form[1]);     var binaryToken = wrappedToken.Root.Descendants("{http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd}BinarySecurityToken").First();     var tokenBytes = Convert.FromBase64String(binaryToken.Value);     var token = Encoding.UTF8.GetString(tokenBytes);     var tokenType = wrappedToken.Root.Descendants("{http://schemas.xmlsoap.org/ws/2005/02/trust}TokenType").First().Value; The decoded token contains the claims as key/value pairs, along with the issuer, audience (ACS realm), expiry date and an HMAC hash, which are in query string format. Separate them on the ampersand, and you can write out the claim values in your logged-in page:     var decoded = HttpUtility.UrlDecode(token);     foreach (var part in decoded.Split('&'))     {         Response.Write("<pre>" + part + "</pre><br/>");     } - which will produce something like this: http://schemas.microsoft.com/ws/2008/06/identity/claims/authenticationinstant=2012-08-31T06:57:01.855Z http://schemas.microsoft.com/ws/2008/06/identity/claims/authenticationmethod=http://schemas.microsoft.com/ws/2008/06/identity/authenticationmethod/windows http://schemas.microsoft.com/ws/2008/06/identity/claims/windowsaccountname=XYZ http://schemas.xmlsoap.org/ws/2005/05/identity/claims/[email protected] http://schemas.xmlsoap.org/ws/2005/05/identity/claims/[email protected] http://schemas.microsoft.com/accesscontrolservice/2010/07/claims/identityprovider=http://fs.svc.xyz.com/adfs/services/trust Audience=http://localhost/x.y.z ExpiresOn=1346402225 Issuer=https://x-y-z.accesscontrol.windows.net/ HMACSHA256=oDCeEDDAWEC8x+yBnTaCLnzp4L6jI0Z/xNK95PdZTts= The HMAC hash lets you validate the token to ensure it hasn’t been tampered with. You'll need the token signing key from ACS, then you can re-sign the token and compare hashes. There's a full implementation of an SWT parser and validator here: How To Request SWT Token From ACS And How To Validate It At The REST WCF Service Hosted In Windows Azure, and a cut-down claim inspector on my github code gallery: ACS Claim Inspector. Interestingly, ACS lets you have a value for your logged-in page which has no relation to the realm for authentication, so you can put this code into a generic claim inspector page, and set that to be your logged-in page for any relying party where you want to check what's being sent through. Particularly handy with ADFS, when you're modifying the claims provided, and want to quickly see the results.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• JavaOne Latin America Opening Keynotes

  - by Tori Wieldt

  Originally published on blogs.oracle.com/javaone It was a great first day at JavaOne Brazil, which included the Java Strategy and Java Technical keynotes. Henrik Stahl, Senior Director, Product Management for Java opened the keynotes by saying that this is the third year for JavaOne Latin America. He explained, "You know what they say, the first time doesn't count, the second time is a habit and the third time it's a tradition!" He mentioned that he was thrilled that this is largest JavaOne in Brazil to date, and he wants next year to be larger. He said that Oracle knows Latin America is an important hub for development.  "We continually come back to Latin America because of the dedication the community has with driving the continued innovation for Java," he said. Stahl explained that Oracle and the Java community must continue to innovate and Make the Future Java together. The success of Java depends on three important factors: technological innovation, Oracle as a strong steward of Java, and community participation. "The Latin American Java Community (especially in Brazil) is a shining example of how to be positive contributor to Java," Stahl said. Next, George Saab, VP software dev, Java Platform Group at Oracle, discussed some of the recent and upcoming changes to Java. "In addition to the incremental improvements to Java 7, we have also increased the set of platforms supported by Oracle from Linux, Windows, and Solaris to now also include Mac OS X and Linux/ARM for ARM-based PCs such as the Raspberry Pi and emerging ARM based microservers."  Saab announced that EA builds for Linux ARM Hard Float ABI will be available by the end of the year.  Staffan Friberg, Product Manager, Java Platform Group, provided an overview of some of the language coming in Java 8, including Lambda, remove of PermGen, improved data and time APIs and improved security, Java 8 development is moving along. He reminded the audience that they can go to OpenJDK to see this development being done in real-time, and that there are weekly early access builds of OracleJDK 8 that developers can download and try today. Judson Althoff, Senior Vice President, Worldwide Alliances and Channels and Embedded Sales, was invited to the stage, and the audience was told that "even though he is wearing a suit, he is still pretty technical." Althoff started off with a bang: "The Internet of Things is on a collision course with big data and this is a huge opportunity for developers."  For example, Althoff said, today cars are more a data device than a mechanical device. A car embedded with sensors for fuel efficiency, temperature, tire pressure, etc. can generate a petabyte of data A DAY. There are similar examples in healthcare (patient monitoring and privacy requirements creates a complex data problem) and transportation management (sending a package around the world with sensors for humidity, temperature and light). Althoff then brought on stage representatives from three companies that are successful with Java today, first Axel Hansmann, VP Strategy & Marketing Communications, Cinterion. Mr. Hansmann explained that Cinterion, a market leader in Latin America, enables M2M services with Java. At JavaOne San Francisco, Cinterion launched the EHS5, the smallest 3g solderable module, with Java installed on it. This provides Original Equipment Manufacturers (OEMs) with a cost effective, flexible platform for bringing advanced M2M technology to market.Next, Steve Nelson, Director of Marketing for the Americas, at Freescale explained that Freescale is #1 in Embedded Processors in Wired and Wireless Communications, and #1 in Automotive Semiconductors in the Americas. He said that Java provides a mature, proven platform that is uniquely suited to meet the requirements of almost any type of embedded device. He encouraged University students to get involved in the Freescale Cup, a global competition where student teams build, program, and race a model car around a track for speed.Roberto Franco, SBTVD Forum President, SBTVD, talked about Ginga, a Java-based standard for television in Brazil. He said there are 4 million Ginga TV sets in Brazil, and they expect over 20 million TV sets to be sold by the end of 2014. Ginga is also being adopted in other 11 countries in Latin America. Ginga brings interactive services not only at TV set, but also on other devices such as tablets,  PCs or smartphones, as the main or second screen. "Interactive services is already a reality," he said, ' but in a near future, we foresee interactivity enhanced TV content, convergence with OTT services and a big participation from the audience,  all integrated on TV, tablets, smartphones and second screen devices."Before he left the stage, Nandini Ramani thanked Judson for being part of the Java community and invited him to the next Geek Bike Ride in Brazil. She presented him an official geek bike ride jersey.For the Technical Keynote, a "blue screen of death" appeared. With mock concern, Stephin Chin asked the rest of the presenters if they could go on without slides. What followed was a interesting collection of demos, including JavaFX on a tablet, a look at Project Easel in NetBeans, and even Simon Ritter controlling legos with his brainwaves! Stay tuned for more dispatches.

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• JavaOne Latin America Opening Keynotes

  - by Tori Wieldt

  It was a great first day at JavaOne Brazil, which included the Java Strategy and Java Technical keynotes. Henrik Stahl, Senior Director, Product Management for Java opened the keynotes by saying that this is the third year for JavaOne Latin America. He explained, "You know what they say, the first time doesn't count, the second time is a habit and the third time it's a tradition!" He mentioned that he was thrilled that this is largest JavaOne in Brazil to date, and he wants next year to be larger. He said that Oracle knows Latin America is an important hub for development.  "We continually come back to Latin America because of the dedication the community has with driving the continued innovation for Java," he said. Stahl explained that Oracle and the Java community must continue to innovate and Make the Future Java together. The success of Java depends on three important factors: technological innovation, Oracle as a strong steward of Java, and community participation. "The Latin American Java Community (especially in Brazil) is a shining example of how to be positive contributor to Java," Stahl said. Next, George Saab, VP software dev, Java Platform Group at Oracle, discussed some of the recent and upcoming changes to Java. "In addition to the incremental improvements to Java 7, we have also increased the set of platforms supported by Oracle from Linux, Windows, and Solaris to now also include Mac OS X and Linux/ARM for ARM-based PCs such as the Raspberry Pi and emerging ARM based microservers."  Saab announced that EA builds for Linux ARM Hard Float ABI will be available by the end of the year.  Staffan Friberg, Product Manager, Java Platform Group, provided an overview of some of the language coming in Java 8, including Lambda, remove of PermGen, improved data and time APIs and improved security, Java 8 development is moving along. He reminded the audience that they can go to OpenJDK to see this development being done in real-time, and that there are weekly early access builds of OracleJDK 8 that developers can download and try today. Judson Althoff, Senior Vice President, Worldwide Alliances and Channels and Embedded Sales, was invited to the stage, and the audience was told that "even though he is wearing a suit, he is still pretty technical." Althoff started off with a bang: "The Internet of Things is on a collision course with big data and this is a huge opportunity for developers."  For example, Althoff said, today cars are more a data device than a mechanical device. A car embedded with sensors for fuel efficiency, temperature, tire pressure, etc. can generate a petabyte of data A DAY. There are similar examples in healthcare (patient monitoring and privacy requirements creates a complex data problem) and transportation management (sending a package around the world with sensors for humidity, temperature and light). Althoff then brought on stage representatives from three companies that are successful with Java today, first Axel Hansmann, VP Strategy & Marketing Communications, Cinterion. Mr. Hansmann explained that Cinterion, a market leader in Latin America, enables M2M services with Java. At JavaOne San Francisco, Cinterion launched the EHS5, the smallest 3g solderable module, with Java installed on it. This provides Original Equipment Manufacturers (OEMs) with a cost effective, flexible platform for bringing advanced M2M technology to market.Next, Steve Nelson, Director of Marketing for the Americas, at Freescale explained that Freescale is #1 in Embedded Processors in Wired and Wireless Communications, and #1 in Automotive Semiconductors in the Americas. He said that Java provides a mature, proven platform that is uniquely suited to meet the requirements of almost any type of embedded device. He encouraged University students to get involved in the Freescale Cup, a global competition where student teams build, program, and race a model car around a track for speed.Roberto Franco, SBTVD Forum President, SBTVD, talked about Ginga, a Java-based standard for television in Brazil. He said there are 4 million Ginga TV sets in Brazil, and they expect over 20 million TV sets to be sold by the end of 2014. Ginga is also being adopted in other 11 countries in Latin America. Ginga brings interactive services not only at TV set, but also on other devices such as tablets,  PCs or smartphones, as the main or second screen. "Interactive services is already a reality," he said, ' but in a near future, we foresee interactivity enhanced TV content, convergence with OTT services and a big participation from the audience,  all integrated on TV, tablets, smartphones and second screen devices."Before he left the stage, Nandini Ramani thanked Judson for being part of the Java community and invited him to the next Geek Bike Ride in Brazil. She presented him an official geek bike ride jersey.For the Technical Keynote, a "blue screen of death" appeared. With mock concern, Stephin Chin asked the rest of the presenters if they could go on without slides. What followed was a interesting collection of demos, including JavaFX on a tablet, a look at Project Easel in NetBeans, and even Simon Ritter controlling legos with his brainwaves! Stay tuned for more dispatches.

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• Changing the Game: Why Oracle is in the IT Operations Management Business

  - by DanKoloski

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Next week, in Orlando, is the annual Gartner IT Operations Management Summit. Oracle is a premier sponsor of this annual event, which brings together IT executives for several days of high level talks about the state of operational management of enterprise IT. This year, Sushil Kumar, VP Product Strategy and Business Development for Oracle’s Systems & Applications Management, will be presenting on the transformation in IT Operations required to support enterprise cloud computing. IT Operations transformation is an important subject, because year after year, we hear essentially the same refrain – large enterprises spend an average of two-thirds (67%!) of their IT resources (budget, energy, time, people, etc.) on running the business, with far too little left over to spend on growing and transforming the business (which is what the business actually needs and wants). In the thirtieth year of the distributed computing revolution (give or take, depending on how you count it), it’s amazing that we have still not moved the needle on the single biggest component of enterprise IT resource utilization. Oracle is in the IT Operations Management business because when management is engineered together with the technology under management, the resulting efficiency gains can be truly staggering. To put it simply – what if you could turn that 67% of IT resources spent on running the business into 50%? Or 40%? Imagine what you could do with those resources. It’s now not just possible, but happening. This seems like a simple idea, but it is a radical change from “business as usual” in enterprise IT Operations. For the last thirty years, management has been a bolted-on afterthought – we pick and deploy our technology, then figure out how to manage it. This pervasive dysfunction is a broken cycle that guarantees high ongoing operating costs and low agility. If we want to break the cycle, we need to take a more tightly-coupled approach. As a complete applications-to-disk platform provider, Oracle is engineering management together with technology across our stack and hooking that on-premise management up live to My Oracle Support. Let’s examine the results with just one piece of the Oracle stack – the Oracle Database. Oracle began this journey with the Oracle Database 9i many years ago with the introduction of low-impact instrumentation in the database kernel (“tell me what’s wrong”) and through Database 10g, 11g and 11gR2 has successively added integrated advisory (“tell me how to fix what’s wrong”) and lifecycle management and automated self-tuning (“fix it for me, and do it on an ongoing basis for all my assets”). When enterprises take advantage of this tight-coupling, the results are game-changing. Consider the following (for a full list of public references, visit this link): British Telecom improved database provisioning time 1000% (from weeks to minutes) which allows them to provide a new DBaaS service to their internal customers with no additional resources Cerner Corporation Saved $9.5 million in CapEx and OpEx AND launched a brand-new cloud business at the same time Vodafone Group plc improved response times 50% and reduced maintenance planning times 50-60% while serving 391 million registered mobile customers Or the recent Database Manageability and Productivity Cost Comparisons: Oracle Database 11g Release 2 vs. SAP Sybase ASE 15.7, Microsoft SQL Server 2008 R2 and IBM DB2 9.7 as conducted by independent analyst firm ORC. In later entries, we’ll discuss similar results across other portions of the Oracle stack and how these efficiency gains are required to achieve the agility benefits of Enterprise Cloud. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Second Day of Data Integration Track at OpenWorld 2012

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Our second day at OpenWorld and the Data Integration Team was very active with customer meetings, product updates, product demonstrations, sessions, plus much more.  If the volume of traffic by our demo pods is any indicator, this is a record year for attendance at OpenWorld.  The DIS team have had tremendous number of people stop by our demo pods to learn about the latest product releases or to speak to one of our product managers.    For Oracle GoldenGate, there has been a great deal of interest in Integrated Capture and the  Oracle GoldenGate Monitor plug-in for Enterprise Manager.  Our customer panels this year have been very well attended and on Tuesday we held the “Real World Operational Reporting with Oracle GoldenGate Customer Panel”. On this panel this year we had Michael Wells from Raymond James, Joy Mathew and Venki Govindarajan from Comcast, and Serkan Karatas from Turk Telekom. Our panelists have a great mix of experiences and all are passionate about using Oracle Data Integration products to solve very complex use cases. Each panelist was given a ten minute to overview their use of our product, followed by a barrage of questions from the audience. Michael Wells spoke about using Oracle GoldenGate for heterogeneous real time replication from HP (Tandem) NonStop to SQL Server and emphasized the need for using standard naming conventions for when customers configure GoldenGate, as the practices is immensely helpful when debugging a problem. Joy Mathew and Venkat Govindarajan from Comcast described how they have used GoldenGate for over a decade and their experiences of using the product for replicating data from HP nonstop to Terdata. Serkan Karatas from Turk Telekom dove into using Oracle GoldenGate and the value of archiving data in extremely large databases, which in Turk Telekoms case resulted in a 1 month ROI for the entire project. Thanks again to our panelist and audience participants for making the session interactive and informative.  For Wednesday we have a number of sessions available to attendees plus two hands-on labs, which I have listed below.   If you are unable to attend our hands-on lab for Oracle GoldenGate Veridata, it is available online at youtube.com. Sessions  11:45 AM - 12:45 PM Best Practices for High Availability with Oracle GoldenGate on Oracle Exadata -Moscone South - 102 1:15 PM - 2:15 PM Customer Perspectives: Oracle Data Integrator -Marriott Marquis - Golden Gate C3 Oracle GoldenGate Case Study: Real-Time Operational Reporting Deployment at Oracle -Moscone West - 2003 Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform -Moscone West - 3000 3:30 PM - 4:30 PM Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active -Moscone West - 3000 5:00 PM - 6:00 PM Tuning and Troubleshooting Oracle GoldenGate on Oracle Database -Moscone South - 102 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Hands-on Labs 10:15 AM - 11:15 AM Introduction to Oracle GoldenGate Veridata Marriott Marquis - Salon 1/2 11:45 AM - 12:45 PM Oracle Data Integrator and Oracle SOA Suite: Hands-on Lab -Marriott Marquis - Salon 1/2 If you are at OpenWorld please join us in these sessions. For a full review of data integration track at OpenWorld please see our Focus-On Document.

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• Easy Made Easier

  - by dragonfly

      How easy is it to deploy a 2 node, fully redundant Oracle RAC cluster? Not very. Unless you use an Oracle Database Appliance. The focus of this member of Oracle's Engineered Systems family is to simplify the configuration, management and maintenance throughout the life of the system, while offering pay-as-you-grow scaling. Getting a 2-node RAC cluster up and running in under 2 hours has been made possible by the Oracle Database Appliance. Don't take my word for it, just check out these blog posts from partners and end users. The Oracle Database Appliance Experience - Zip Zoom Zoom http://www.fuadarshad.com/2012/02/oracle-database-appliance-experience.html Off-the-shelf Oracle database servers http://normanweaver.wordpress.com/2011/10/10/off-the-shelf-oracle-database-servers/ Oracle Database Appliance – Deployment Steps http://marcel.vandewaters.nl/oracle/database-appliance/oracle-database-appliance-deployment-steps     See how easy it is to deploy an Oracle Database Appliance for high availability with RAC? Now for the meat of this post, which is the first in a series of posts describing tips for making the deployment of an ODA even easier. The key to the easy deployment of an Oracle Database Appliance is the Appliance Manager software, which does the actual software deployment and configuration, based on best practices. But in order for it to do that, it needs some basic information first, including system name, IP addresses, etc. That's where the Appliance Manager GUI comes in to play, taking a wizard approach to specifying the information needed.     Using the Appliance Manager GUI is pretty straight forward, stepping through several screens of information to enter data in typical wizard style. Like most configuration tasks, it helps to gather the required information before hand. But before you rush out to a committee meeting on what to use for host names, and rely on whatever IP addresses might be hanging around, make sure you are familiar with some of the auto-fill defaults for the Appliance Manager. I'll step through the key screens below to highlight the results of the auto-fill capability of the Appliance Manager GUI.     Depending on which of the 2 Configuration Types (Config Type screen) you choose, you will get a slightly different set of screens. The Typical configuration assumes certain default configuration choices and has the fewest screens, where as the Custom configuration gives you the most flexibility in what you configure from the start. In the examples below, I have used the Custom config type.     One of the first items you are asked for is the System Name (System Info screen). This is used to identify the system, but also as the base for the default hostnames on following screens. In this screen shot, the System Name is "oda".     When you get to the next screen (Generic Network screen), you enter your domain name, DNS IP address(es), and NTP IP address(es). Next up is the Public Network screen, seen below, where you will see the host name fields are automatically filled in with default host names based on the System Name, in this case "oda". The System Name is also the basis for default host names for the extra ethernet ports available for configuration as part of a Custom configuration, as seen in the 2nd screen shot below (Other Network). There is no requirement to use these host names, as you can easily edit any of the host names. This does make filling in the configuration details easier and less prone to "fat fingers" if you are OK with these host names. Here is a full list of the automatically filled in host names. 1 2 1-vip 2-vip -scan 1-ilom 2-ilom 1-net1 2-net1 1-net2 2-net2 1-net3 2-net3     Another auto-fill feature of the Appliance Manager GUI follows a common practice of deploying IP Addresses for a RAC cluster in sequential order. In the screen shot below, I entered the first IP address (Node1-IP), then hit Tab to move to the next field. As a result, the next 5 IP address fields were automatically filled in with the next 5 IP addresses sequentially from the first one I entered. As with the host names, these are not required, and can be changed to whatever your IP address values are. One note of caution though, if the first IP Address field (Node1-IP) is filled out and you click in that field and back out, the following 5 IP addresses will be set to the sequential default. If you don't use the sequential IP addresses, pay attention to where you click that mouse. :-)     In the screen shot below, by entering the netmask value in the Netmask field, in this case 255.255.255.0, the gateway value was auto-filled into the Gateway field, based on the IP addresses and netmask previously entered. As always, you can change this value.     My last 2 screen shots illustrate that the same sequential IP address autofill and netmask to gateway autofill works when entering the IP configuration details for the Integrated Lights Out Manager (ILOM) for both nodes. The time these auto-fill capabilities save in entering data is nice, but from my perspective not as important as the opportunity to avoid data entry errors. In my next post in this series, I will touch on the benefit of using the network validation capability of the Appliance Manager GUI prior to deploying an Oracle Database Appliance.

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• XBRL - Moving from Production to Consumption

  - by jmorourke

  Here's an update on what’s new with XBRL and how it can actually benefit your organization versus adding extra time and costs to financial reporting.  On February 29th (leap day) of 2012 I attended the XBRL and Financial Analysis Technology Conference at Baruch College in NYC.  The event, which attracted over 300 XBRL gurus and fans was presented by XBRL US, The New York Society of Security Analysts’ Improved Corporate Reporting Committee, and Baruch College’s Robert Zicklin Center for Corporate Integrity.  The event featured keynotes from the U.S. Securities and Exchange Commission (SEC), and the CFA Institute as well as panels covering alternative research tools and data, corporate reporting to stakeholders and a demonstration of XBRL analysis tools.  The program culminated in a presentation of the finalists and the winner of the $20,000 XBRL Challenge.    Some of the key points made in the sessions included: The focus of XBRL tools is moving from production to consumption. As of February 2012, over 9000 companies are reporting in XBRL, with over 10 million facts filed to date XBRL taxonomy extensions have dropped from 27% to 11% making comparisons easier The SEC reports that XBRL makes it easier to analyze disclosures, focus on accounting issues XBRL is helping standards-setters like the FASB speed their analysis of impacts of proposed accounting rule changes Companies like Thomson Reuters report that XBRL is helping speed the delivery of data to clients The most interesting part of the program though, was the session highlighting the 5 finalists in the XBRL Challenge competition and the winning solution.  The XBRL Challenge was launched in 2011 as a means of spurring the development of more end-user tools to help with the consumption of XBRL-based financial information.       Over an 8-month process handled by 5 judges, there were 84 registrants, 15 completed submissions, 5 finalists and one winner of the challenge.  All of the solutions are open-sourced tools and most of them focus on consuming XBRL-based data.  The 5 finalists included: Advanced XBRL Processing from Oxide solutions – XBRL viewer for taxonomies, filings and company data with peer comparison capabilities. Arrelle – API for XBRL processes, supports SEC Validations, RSS Feeds to access filings etc. Calcbench – XBRL data analysis tool that can be embedded in other web applications.  This tool can combine XBRL filings with real-time market data. XBRL to XL – allows the importing of XBRL data into Microsoft Excel for analysis, comparisons.  Users start on the web and populate Excel with XBRL data. XBurble – allows users to search and view XBRL filings, export to Excel, merge for comparison, and includes a workflow interface. The winner of the $20,000 XBRL Challenge prize was CalcBench.  More information about the XBRL Challenge and the finalists can be found at www.XBRLUS.org/challenge XBRL for Sustainability Reporting – other recent news on the XBRL front was the announcement by the Global Reporting Initiative (GRI) of an XBRL taxonomy for Sustainability Reporting.  This taxonomy was co-developed by the GRI and Deloitte and is designed to make the consumption of data found in Sustainability Reports much easier.  Although there is no government mandate to file Sustainability Reports in XBRL format, organizations that do use the GRI guidelines for Sustainability Reporting are encouraged to tag and submit their data voluntarily to the GRI – who will populate a database with Sustainability Reporting data and make this available to the public.  For more information about this initiative, you can go to the GRI web site:  www.globalreporting.org. So how does all of this benefit corporate filers and investors?  Since its introduction, the consensus in the market is that XBRL has mainly benefited the regulators and investment analysts who need to consume and analyze large volumes of financial data.  But with the emergence of more end-user tools for consuming and analyzing XBRL-based data, and the ability to perform quick comparisons of one company versus its peers and competitors in an industry group, will soon accelerate the benefits to corporate finance staff, as well as individual investors.  This could apply to financial results tagged in XBRL, as well as non-financial information such as Sustainability Reporting – which over the long-term will likely be integrated with financial reporting.   And as multiple regulators and agencies in a country adopt the XBRL standard for corporate filings, more benefits will accrue as companies will be able to leverage one set of XBRL-based financial data for multiple regulatory filings.     For more information about the latest developments in XBRL, check out the XBRL US or XBRL International web sites:  www.xbrl.org, www.xbrlus.org. For more information about what Oracle is doing to support XBRL, here are some links: http://www.oracle.com/us/solutions/ent-performance-bi/disclosure-management-065892.html http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html Feel free to contact me if you have any questions or need more information:  [email protected]

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• Unexpected advantage of Engineered Systems

  - by user12244672

  It's not surprising that Engineered Systems accelerate the debugging and resolution of customer issues. But what has surprised me is just how much faster issue resolution is with Engineered Systems such as SPARC SuperCluster. These are powerful, complex, systems used by customers wanting extreme database performance, app performance, and cost saving server consolidation. A SPARC SuperCluster consists or 2 or 4 powerful T4-4 compute nodes, 3 or 6 extreme performance Exadata Storage Cells, a ZFS Storage Appliance 7320 for general purpose storage, and ultra fast Infiniband switches.  Each with its own firmware. It runs Solaris 11, Solaris 10, 11gR2, LDoms virtualization, and Zones virtualization on the T4-4 compute nodes, a modified version of Solaris 11 in the ZFS Storage Appliance, a modified and highly tuned version of Oracle Linux running Exadata software on the Storage Cells, another Linux derivative in the Infiniband switches, etc. It has an Infiniband data network between the components, a 10Gb data network to the outside world, and a 1Gb management network. And customers can run whatever middleware and apps they want on it, clustered in whatever way they want. In one word, powerful.  In another, complex. The system is highly Engineered.  But it's designed to run general purpose applications. That is, the physical components, configuration, cabling, virtualization technologies, switches, firmware, Operating System versions, network protocols, tunables, etc. are all preset for optimum performance and robustness. That improves the customer experience as what the customer runs leverages our technical know-how and best practices and is what we've tested intensely within Oracle. It should also make debugging easier by fixing a large number of variables which would otherwise be in play if a customer or Systems Integrator had assembled such a complex system themselves from the constituent components.  For example, there's myriad network protocols which could be used with Infiniband.  Myriad ways the components could be interconnected, myriad tunable settings, etc. But what has really surprised me - and I've been working in this area for 15 years now - is just how much easier and faster Engineered Systems have made debugging and issue resolution. All those error opportunities for sub-optimal cabling, unusual network protocols, sub-optimal deployment of virtualization technologies, issues with 3rd party storage, issues with 3rd party multi-pathing products, etc., are simply taken out of the equation. All those error opportunities for making an issue unique to a particular set-up, the "why aren't we seeing this on any other system ?" type questions, the doubts, just go away when we or a customer discover an issue on an Engineered System. It enables a really honed response, getting to the root cause much, much faster than would otherwise be the case. Here's a couple of examples from the last month, one found in-house by my team, one found by a customer: Example 1: We found a node eviction issue running 11gR2 with Solaris 11 SRU 12 under extreme load on what we call our ExaLego test system (mimics an Exadata / SuperCluster 11gR2 Exadata Storage Cell set-up).  We quickly established that an enhancement in SRU12 enabled an 11gR2 process to query Infiniband's Subnet Manager, replacing a fallback mechanism it had used previously.  Under abnormally heavy load, the query could return results which were misinterpreted resulting in node eviction.  In several daily joint debugging sessions between the Solaris, Infiniband, and 11gR2 teams, the issue was fully root caused, evaluated, and a fix agreed upon.  That fix went back into all Solaris releases the following Monday.  From initial issue discovery to the fix being put back into all Solaris releases was just 10 days. Example 2: A customer reported sporadic performance degradation.  The reasons were unclear and the information sparse.  The SPARC SuperCluster Engineered Systems support teams which comprises both SPARC/Solaris and Database/Exadata experts worked to root cause the issue.  A number of contributing factors were discovered, including tunable parameters.  An intense collaborative investigation between the engineering teams identified the root cause to a CPU bound networking thread which was being starved of CPU cycles under extreme load.  Workarounds were identified.  Modifications have been put back into 11gR2 to alleviate the issue and a development project already underway within Solaris has been sped up to provide the final resolution on the Solaris side.  The fixed SPARC SuperCluster configuration greatly aided issue reproduction and dramatically sped up root cause analysis, allowing the correct workarounds and fixes to be identified, prioritized, and implemented.  The customer is now extremely happy with performance and robustness.  Since the configuration is common to other customers, the lessons learned are being proactively rolled out to other customers and incorporated into the installation procedures for future customers.  This effectively acts as a turbo-boost to performance and reliability for all SPARC SuperCluster customers.  If this had occurred in a "home grown" system of this complexity, I expect it would have taken at least 6 months to get to the bottom of the issue.  But because it was an Engineered System, known, understood, and qualified by both the Solaris and Database teams, we were able to collaborate closely to identify cause and effect and expedite a solution for the customer.  That is a key advantage of Engineered Systems which should not be underestimated.  Indeed, the initial issue mitigation on the Database side followed by final fix on the Solaris side, highlights the high degree of collaboration and excellent teamwork between the Oracle engineering teams.  It's a compelling advantage of the integrated Oracle Red Stack in general and Engineered Systems in particular.

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• Books are Dead! Long Live the Books!

  - by smisner

  We live in interesting times with regard to the availability of technical material. We have lots of free written material online in the form of vendor documentation online, forums, blogs, and Twitter. And we have written material that we can buy in the form of books, magazines, and training materials. Online videos and training – some free and some not free – are also an option. All of these formats are useful for one need or another. As an author, I pay particular attention to the demand for books, and for now I see no reason to stop authoring books. I assure you that I don’t get rich from the effort, and fortunately that is not my motivation. As someone who likes to refer to books frequently, I am still a big believer in books and have evidence from book sales that there are others like me. If I can do my part to help others learn about the technologies I work with, I will continue to produce content in a variety of formats, including books. (You can view a list of all of my books on the Publications page of my site and my online training videos at Pluralsight.) As a consumer of technical information, I prefer books because a book typically can get into a topic much more deeply than a blog post, and can provide more context than vendor documentation. It comes with a table of contents and a (hopefully accurate) index that helps me zero in on a topic of interest, and of course I can use the Search feature in digital form. Some people suggest that technology books are outdated as soon as they get published. I guess it depends on where you are with technology. Not everyone is able to upgrade to the latest and greatest version at release. I do assume, however, that the SQL Server 7.0 titles in my library have little value for me now, but I’m certain that the minute I discard the book, I’m going to want it for some reason! Meanwhile, as electronic books overtake physical books in sales, my husband is grateful that I can continue to build my collection digitally rather than physically as the books have a way of taking over significant square footage in our house! Blog posts, on the other hand, are useful for describing the scenarios that come up in real-life implementations that wouldn’t fit neatly into a book. As many years that I have working with the Microsoft BI stack, I still run into new problems that require creative thinking. Likewise, people who work with BI and other technologies that I use share what they learn through their blogs. Internet search engines help us find information in blogs that simply isn’t available anywhere else. Another great thing about blogs, also, is the connection to community and the dialog that can ensue between people with common interests. With the trend towards electronic formats for books, I imagine that we’ll see books continue to adapt to incorporate different forms of media and better ways to keep the information current. At the moment, I wish I had a better way to help readers with my last two Reporting Services books. In the case of the Microsoft® SQL Server™ 2005 Reporting Services Step by Step book, I have heard many cases of readers having problems with the sample database that shipped on CD – either the database was missing or it was corrupt. So I’ve provided a copy of the database on my site for download from http://datainspirations.com/uploads/rs2005sbsDW.zip. Then for the Microsoft® SQL Server™ 2008 Reporting Services Step by Step book, we decided to avoid the database problem by using the AdventureWorks2008 samples that Microsoft published on Codeplex (although code samples are still available on CD). We had this silly idea that the URL for the download would remain constant, but it seems that expectation was ill-founded. Currently, the sample database is found at http://msftdbprodsamples.codeplex.com/releases/view/37109 but I have no idea how long that will remain valid. My latest books (#9 and #10 which are milestones I never anticipated), Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 and Office 2010 (McGraw Hill, 2011) and Business Intelligence in Microsoft SharePoint 2010 (Microsoft Press, 2011), will not ship with a CD, but will provide all code samples for download at a site maintained by the respective publishers. I expect that the URLs for the downloads for the book will remain valid, but there are lots of references to other sites that can change or disappear over time. Does that mean authors shouldn’t make reference to such sites? Personally, I think the benefits to be gained from including links are greater than the risks of the links becoming invalid at some point. Do you think the time for technology books has come to an end? Is the delivery of books in electronic format enough to keep them alive? If technological barriers were no object, what would make a book more valuable to you than other formats through which you can obtain information?

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• Add SQL Azure database to Azure Web Role and persist data with entity framework code first.

  - by MagnusKarlsson

  In my last post I went for a warts n all approach to set up a web role on Azure. In this post I’ll describe how to add an SQL Azure database to the project. This will be described with an as minimal as possible amount of code and screen dumps. All questions are welcome in the comments area. Please don’t email since questions answered in the comments field is made available to other visitors. As an example we will add a comments section to the site we used in the previous post (Länk här). Steps: 1. Create a Comments entity and then use Scaffolding to set up controller and view, and add ConnectionString to web.config. 2. Create SQL Azure database in Management Portal and link the new database 3. Test it online!   1. Right click Models folder, choose add, choose “class…” . Name the Class Comment. 1.1 Replace the Code in the class with the following: using System.Data.Entity; namespace MvcWebRole1.Models { public class Comment {    public int CommentId { get; set; }    public string Name { get; set; }      public string Content { get; set; } } public class CommentsDb : DbContext { public DbSet<Comment> CommentEntries { get; set; } } } Now Entity Framework can create a database and a table named Comment. Build your project to assert there are no build errors.   1.2 Right click Controllers folder, choose add, choose “class…” . Name the Class CommentController and fill out the values as in the example below.     1.3 Click Add. Visual Studio now creates default View for CRUD operations and a Controller adhering to these and opens them. 1.3 Open Web.config and add the following connectionstring in <connectionStrings> node. <add name="CommentsDb” connectionString="data source=(LocalDB)\v11.0;Integrated Security=SSPI;AttachDbFileName=|DataDirectory|\CommentsDb.mdf;Initial Catalog=CommentsDb;MultipleActiveResultSets=True" providerName="System.Data.SqlClient" />   1.4 Save All and press F5 to start the application. 1.5 Go to http://127.0.0.1:81/Comments which will redirect you through CommentsController to the Index View which looks like this:     Click Create new. In the Create-view, add name and content and press Create.   1: // 2: // POST: /Comments/Create 3:  4: [HttpPost] 5: public ActionResult Create(Comment comment) 6: { 7: if (ModelState.IsValid) 8: { 9: db.CommentEntries.Add(comment); 10: db.SaveChanges(); 11: return RedirectToAction("Index"); 12: } 13:  14: return View(comment); 15: } 16:    The default View() is Index so that is the View you will come to. Looking like this: 1: // 2: // GET: /Comments/ 3: 4: public ActionResult Index() 5: { 6: return View(db.CommentEntries.ToList()); 7: } Resulting in the following screen dump(success!):   2. Now, go to the Management portal and Create a new db.   2.1 With the new database created. Click the DB icon in the left most menu. Then click the newly created database. Click DASHBOARD in the top menu. Finally click Connections strings in the right menu to get the connection string we need to add in our web.debug.config file.   2.2 Now, take a copy of the connection String earlier added to the web.config and paste in web.debug.conifg in the connectionstrings node. Replace everything within “ “ in the copied connectionstring with that you got from SQL Azure. You will have something like this:   2.3 Rebuild the application, right click the cloud project and choose “Package…” (if you haven’t set up publishing profile which we will do in our next blog post). Remember to choose the right config file, use debug for staging and release for production so your databases won’t collide. You should see something like this:   2.4 Go to Management Portal and click the Web Services menu, choose your service and click update in the bottom menu.   2.5 Link the newly created database to your application. Click the LINKED RESOURCES in the top menu and then click “Link” in the bottom menu. You should get something like this. 3. Alright then. Under the Dashboard you can find the link to your application. Click it to open it in a browser and then go to ~/Comments to try it out just the way we did locally. Success and end of this story!

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• Identity Globe Trotters (Sep Edition): The Social Customer

  - by Tanu Sood

  Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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• A Visual Studio Release Grows in Brooklyn

  - by andrewbrust

  Yesterday, Microsoft held its flagship launch event for Office 2010 in Manhattan.  Today, the Redmond software company is holding a local launch event for Visual Studio (VS) 2010, in Brooklyn.  How come information workers get the 212 treatment and developers are relegated to 718? Well, here’s the thing: the Brooklyn Marriott is actually a great place for an event, but you need some intimate knowledge of New York City to know that.  NBC’s Studio 8H, where the Office launch was held yesterday (and from where SNL is broadcast) is a pretty small venue, but you’d need some inside knowledge to recognize that.  Likewise, while Office 2010 is a product whose value is apparent.  Appreciating VS 2010’s value takes a bit more savvy.  Setting aside its year-based designation, this release of VS, counting the old Visual Basic releases, is the 10th version of the product.  How can a developer audience get excited about an integrated development environment when it reaches double-digit version numbers?  Well, it can be tough.  Luckily, Microsoft sent Jay Schmelzer, a Group Program Manager from the Visual Studio team in Redmond, to come tell the Brooklyn audience why they should be excited. Turns out there’s a lot of reasons.  Support fro SharePoint development is a big one.  In previous versions of VS, that support has been anemic, at best.  Shortage of SharePoint developers is a huge issue in the industry, and this should help.  There’s also built in support for Windows Azure (Microsoft’s cloud platform) and, through a download, support for the forthcoming Windows Phone 7 platform.  ASP.NET MVC, a “close-to-the-metal” Web development option that does away with the Web Forms abstraction layer, has a first-class presence in VS.  So too does jQuery, the Open Source environment that makes JavaScript development a breeze.  The jQuery support is so good that Microsoft now contributes to that Open Source project and offers IntelliSense support for it in the code editor. Speaking of the VS code editor, it now supports multi-monitor setups, zoom-in, and block selection.  If you’re not a developer, this may sound confusing and minute.  I’ll just say that for people who are developers these are little things that really contribute to productivity, and that translates into lower development costs. The really cool demo, though, was around Visual Studio 2010’s new debugging features.  This stuff is hard to showcase, but I believe it’s truly breakthrough technology: imagine being able to step backwards in time to see what might have caused a bug.  Cool?  Now imagine being able to do that, even if you weren’t the tester and weren’t present while the testing was being done.  Then imagine being able to see a video screen capture of what the tester was doing with your app when the bug occurred.  VS 2010 allows all that.  This could be the demise of the IWOMM (“it works on my machine”) syndrome. After the keynote, I asked Schmelzer if any of Microsoft’s competitors have debugging tools that come close to VS 2010’s.  His answer was an earnest “we don’t think so.”  If that’s true, that’s a big deal, and a huge advantage for developer teams who adopt it.  It will make software development much cheaper and more efficient.  Kind of like holding a launch event at the Brooklyn Marriott instead of 30 Rock in Manhattan! VS 2010 (version 10) and Office 2010 (version 14) aren’t the only new product versions Microsoft is releasing right now.  There’s also SQL Server 2008 R2 (version 10.5), Exchange 2010 (version 8, I believe), SharePoint 2010 (version 4) and, of course, Windows 7.  With so many new versions at such levels of maturity, I think it’s fair to say Microsoft has reached middle-age.  How does a company stave off a potential mid-life crisis, especially when with young Turks like Google coming along and competing so fiercely?  Hard to say.  But if focusing on core value, including value that’s hard to play into a sexy demo, is part oft the answer, then Microsoft’s doing OK.  And if some new tricks, like Windows Phone 7, can gain some traction, that might round things out nicely. Are the legacy products old tricks, or are they revised classics?  I honestly don’t know, because it’s the market’s prerogative to pass that judgement.  I can say this though: based on today’s show, I think Microsoft’s been doing its homework.

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Documentation Changes in Solaris 11.1

  - by alanc

  One of the first places you can see Solaris 11.1 changes are in the docs, which have now been posted in the Solaris 11.1 Library on docs.oracle.com. I spent a good deal of time reviewing documentation for this release, and thought some would be interesting to blog about, but didn't review all the changes (not by a long shot), and am not going to cover all the changes here, so there's plenty left for you to discover on your own. Just comparing the Solaris 11.1 Library list of docs against the Solaris 11 list will show a lot of reorganization and refactoring of the doc set, especially in the system administration guides. Hopefully the new break down will make it easier to get straight to the sections you need when a task is at hand. Packaging System Unfortunately, the excellent in-depth guide for how to build packages for the new Image Packaging System (IPS) in Solaris 11 wasn't done in time to make the initial Solaris 11 doc set. An interim version was published shortly after release, in PDF form on the OTN IPS page. For Solaris 11.1 it was included in the doc set, as Packaging and Delivering Software With the Image Packaging System in Oracle Solaris 11.1, so should be easier to find, and easier to share links to specific pages the HTML version. Beyond just how to build a package, it includes details on how Solaris is packaged, and how package updates work, which may be useful to all system administrators who deal with Solaris 11 upgrades & installations. The Adding and Updating Oracle Solaris 11.1 Software Packages was also extended, including new sections on Relaxing Version Constraints Specified by Incorporations and Locking Packages to a Specified Version that may be of interest to those who want to keep the Solaris 11 versions of certain packages when they upgrade, such as the couple of packages that had functionality removed by an (unusual for an update release) End of Feature process in the 11.1 release. Also added in this release is a document containing the lists of all the packages in each of the major package groups in Solaris 11.1 (solaris-desktop, solaris-large-server, and solaris-small-server). While you can simply get the contents of those groups from the package repository, either via the web interface or the pkg command line, the documentation puts them in handy tables for easier side-by-side comparison, or viewing the lists before you've installed the system to pick which one you want to initially install. X Window System We've not had good X11 coverage in the online Solaris docs in a while, mostly relying on the man pages, and upstream X.Org docs. In this release, we've integrated some X coverage into the Solaris 11.1 Desktop Adminstrator's Guide, including sections on installing fonts for fontconfig or legacy X11 clients, X server configuration, and setting up remote access via X11 or VNC. Of course we continue to work on improving the docs, including a lot of contributions to the upstream docs all OS'es share (more about that another time). Security One of the things Oracle likes to do for its products is to publish security guides for administrators & developers to know how to build systems that meet their security needs. For Solaris, we started this with Solaris 11, providing a guide for sysadmins to find where the security relevant configuration options were documented. The Solaris 11.1 Security Guidelines extend this to cover new security features, such as Address Space Layout Randomization (ASLR) and Read-Only Zones, as well as adding additional guidelines for existing features, such as how to limit the size of tmpfs filesystems, to avoid users driving the system into swap thrashing situations. For developers, the corresponding document is the Developer's Guide to Oracle Solaris 11 Security, which has been the source for years for documentation of security-relevant Solaris API's such as PAM, GSS-API, and the Solaris Cryptographic Framework. For Solaris 11.1, a new appendix was added to start providing Secure Coding Guidelines for Developers, leveraging the CERT Secure Coding Standards and OWASP guidelines to provide the base recommendations for common programming languages and their standard API's. Solaris specific secure programming guidance was added via links to other documentation in the product doc set. In parallel, we updated the Solaris C Libary Functions security considerations list with details of Solaris 11 enhancements such as FD_CLOEXEC flags, additional *at() functions, and new stdio functions such as asprintf() and getline(). A number of code examples throughout the Solaris 11.1 doc set were updated to follow these recommendations, changing unbounded strcpy() calls to strlcpy(), sprintf() to snprintf(), etc. so that developers following our examples start out with safer code. The Writing Device Drivers guide even had the appendix updated to list which of these utility functions, like snprintf() and strlcpy(), are now available via the Kernel DDI. Little Things Of course all the big new features got documented, and some major efforts were put into refactoring and renovation, but there were also a lot of smaller things that got fixed as well in the nearly a year between the Solaris 11 and 11.1 doc releases - again too many to list here, but a random sampling of the ones I know about & found interesting or useful: The Privileges section of the DTrace Guide now gives users a pointer to find out how to set up DTrace privileges for non-global zones and what limitations are in place there. A new section on Recommended iSCSI Configuration Practices was added to the iSCSI configuration section when it moved into the SAN Configuration and Multipathing administration guide. The Managing System Power Services section contains an expanded explanation of the various tunables for power management in Solaris 11.1. The sample dcmd sources in /usr/demo/mdb were updated to include ::help output, so that developers like myself who follow the examples don't forget to include it (until a helpful code reviewer pointed it out while reviewing the mdb module changes for Xorg 1.12). The README file in that directory was updated to show the correct paths for installing both kernel & userspace modules, including the 64-bit variants.

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• LINQ and ArcObjects

  - by Marko Apfel

  Motivation LINQ (language integrated query) is a component of the Microsoft. NET Framework since version 3.5. It allows a SQL-like query to various data sources such as SQL, XML etc. Like SQL also LINQ to SQL provides a declarative notation of problem solving – i.e. you don’t need describe in detail how a task could be solved, you describe what to be solved at all. This frees the developer from error-prone iterator constructs. Ideally, of course, would be to access features with this way. Then this construct is conceivable: var largeFeatures = from feature in features where (feature.GetValue("SHAPE_Area").ToDouble() > 3000) select feature; or its equivalent as a lambda expression: var largeFeatures = features.Where(feature => (feature.GetValue("SHAPE_Area").ToDouble() > 3000)); This requires an appropriate provider, which manages the corresponding iterator logic. This is easier than you might think at first sight - you have to deliver only the desired entities as IEnumerable<IFeature>. LINQ automatically establishes a state machine in the background, whose execution is delayed (deferred execution) - when you are really request entities (foreach, Count (), ToList (), ..) an instantiation processing takes place, although it was already created at a completely different place. Especially in multiple iteration through entities in the first debuggings you are rubbing your eyes when the execution pointer jumps magically back in the iterator logic. Realization A very concise logic for constructing IEnumerable<IFeature> can be achieved by running through a IFeatureCursor. You return each feature via yield. For an easier usage I have put the logic in an extension method Getfeatures() for IFeatureClass: public static IEnumerable<IFeature> GetFeatures(this IFeatureClass featureClass, IQueryFilter queryFilter, RecyclingPolicy policy) { IFeatureCursor featureCursor = featureClass.Search(queryFilter, RecyclingPolicy.Recycle == policy); IFeature feature; while (null != (feature = featureCursor.NextFeature())) { yield return feature; } //this is skipped in unit tests with cursor-mock if (Marshal.IsComObject(featureCursor)) { Marshal.ReleaseComObject(featureCursor); } } So you can now easily generate the IEnumerable<IFeature>: IEnumerable<IFeature> features = _featureClass.GetFeatures(RecyclingPolicy.DoNotRecycle); You have to be careful with the recycling cursor. After a delayed execution in the same context it is not a good idea to re-iterated on the features. In this case only the content of the last (recycled) features is provided and all the features are the same in the second set. Therefore, this expression would be critical: largeFeatures.ToList(). ForEach(feature => Debug.WriteLine(feature.OID)); because ToList() iterates once through the list and so the the cursor was once moved through the features. So the extension method ForEach() always delivers the same feature. In such situations, you must not use a recycling cursor. Repeated executions of ForEach() is not a problem, because for every time the state machine is re-instantiated and thus the cursor runs again - that's the magic already mentioned above. Perspective Now you can also go one step further and realize your own implementation for the interface IEnumerable<IFeature>. This requires that only the method and property to access the enumerator have to be programmed. In the enumerator himself in the Reset() method you organize the re-executing of the search. This could be archived with an appropriate delegate in the constructor: new FeatureEnumerator<IFeatureclass>(_featureClass, featureClass => featureClass.Search(_filter, isRecyclingCursor)); which is called in Reset(): public void Reset() { _featureCursor = _resetCursor(_t); } In this manner, enumerators for completely different scenarios could be implemented, which are used on the client side completely identical like described above. Thus cursors, selection sets, etc. merge into a single matter and the reusability of code is increasing immensely. On top of that in automated unit tests an IEnumerable could be mocked very easily - a major step towards better software quality. Conclusion Nevertheless, caution should be exercised with these constructs in performance-relevant queries. Because of managing a state machine in the background, a lot of overhead is created. The processing costs additional time - about 20 to 100 percent. In addition, working without a recycling cursor is fast a performance gap. However declarative LINQ code is much more elegant, flawless and easy to maintain than manually iterating, compare and establish a list of results. The code size is reduced according to experience an average of 75 to 90 percent! So I like to wait a few milliseconds longer. As so often it has to be balanced between maintainability and performance - which for me is gaining in priority maintainability. In times of multi-core processors, the processing time of most business processes is anyway not dominated by code execution but by waiting for user input. Demo source code The source code for this prototype with several unit tests, you can download here: https://github.com/esride-apf/Linq2ArcObjects. .

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• WEBLOGIC 12C HANDS-ON BOOTCAMP

  - by agallego

    Oracle PartnerNetwork | Account | Feedback   JOIN THE ORACLE WEBLOGIC PARTNER COMMUNITY AND ATTEND A WEBLOGIC 12C HANDS-ON BOOTCAMP Dear partner As a valued partner we would like to invite you for the WebLogic Partner Community and our WebLogic 12c hands-on Bootcamps – free of charge! Please first login at http://partner.oracle.com and then visit: WebLogic Partner Community. (If you need support with your account please contact the Oracle Partner Business Center). The goal of the WebLogic Partner Community is to provide you with the latest information on Oracle's offerings and to facilitate the exchange of experience within community members. Register Now FREE Assessment vouchers to become certified and WebLogic Server 12c 200 new Features and Training Connect and Network   WebLogic Blogs   WebLogic on Facebook   WebLogic on LinkedIn   WebLogic on Twitter   WebLogic on Oracle Mix WebLogic 12c hands-on Workshops We offer free3 days hands-on WebLogic 12c workshops for Oracle partners who want to become Application Grid Specialized: Register Here! Country Date Location Registration   Germany  3-5 April 2012 Oracle Düsseldorf Click here   France  24-26 April 2012 Oracle Colombes Click here   Spain 08-10 May 2012  Oracle Madrid  Click here   Netherlands  22-24 May 2012  Oracle Amsterdam  Click here   United Kingdom  06-08 June 2012  Oracle Reading  Click here   Italy  19-21 June 2012  Oracle Cinisello Balsamo  Click here   Portugal  10-12 July 2012  Oracle Lisbon  Click here Skill requirements Attendees need to have the following skills as this is required by the product-set and to make sure they get the most out of the training: Basic knowledge in Java and JavaEE Understanding the Application Server concept Basic knowledge in older releases of WebLogic Server would be beneficial Member of WebLogic Partner Community for registration please vist http://www.oracle.com/partners/goto/wls-emea Hardware requirements Every participant works on his own notebook. The minimal hardware requirements are: 4Gb physical RAM (we will boot the image with 2Gb RAM)  dual core CPU 15 GB HD Software requirements Please install Oracle VM VirtualBox 4.1.8 Follow-up and certification  With the workshop registration you agree to the following next steps Follow-up training attend and pass the Oracle Application Grid Certified Implementation Specialist Registration For details and registration please visit Register Here Free WebLogic Certification (Free assessment voucher to become certified) For all WebLogic experts, we offer free vouchers worth $195 for the Oracle Application Grid Certified Implementation Specialist assessment. To demonstrate your WebLogic knowledge you first have to pass the free online assessment Oracle Application Grid PreSales Specialist. For free vouchers, please send an e-mail with the screenshot of your Oracle Application Grid PreSales certirficate to [email protected] including your Name, Company, E-mail and Country. Note: This offer is limited to partners from Europe Middle East and Africa. Partners from other countries please contact your Oracle partner manager. WebLogic Specialization To become specialized in Application Grid, please make sure that you access the: Application Grid Specialization Guide Application Grid Specialization Checklist If you have any questions please contact the Oracle Partner Business Center. Oracle WebLogic Server 12c Key New Capabilities Java EE 6 and Developer Productivity Simplified Deployment and Management with Virtualization Integrated Traffic Management Enhanced High Availability and Disaster Recovery Much Higher Performance For more information please visit: Presentation from the WebLogic 12c launch Technical Presentation from the WebLogic 12c launch WebLogic OTN Website WebLogic 12c Virtual Conference Environment WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea (OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Best regards, Jürgen Kress WebLogic Partner Adoption EMEA Tel. +49 89 1430 1479 E-Mail: [email protected]   Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy Statement Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time. Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• Impressions and Reactions from Alliance 2012

  - by user739873

  Alliance 2012 has come to a conclusion.  What strikes me about every Alliance conference is the amazing amount of collaboration and cooperation I see across higher education in the sharing of best practices around the entire Oracle PeopleSoft software suite, not just the student information system (Oracle’s PeopleSoft Campus Solutions).  In addition to the vibrant U.S. organization, it's gratifying to see the growth in the international attendance again this year, with an EMEA HEUG organizing to complement the existing groups in the Netherlands, South Africa, and the U.K.  Their first meeting is planned for London in October, and I suspect they'll be surprised at the amount of interest and attendance. In my discussions with higher education IT and functional leadership at Alliance there were a number of instances where concern was expressed about Oracle's commitment to higher education as an industry, primarily because of a lack of perceived innovation in the applications that Oracle develops for this market. Here I think perception and reality are far apart, and I'd like to explain why I believe this to be true. First let me start with what I think drives this perception. Predominately it's in two areas. The first area is the user interface, both for students and faculty that interact with the system as "customers", and for those employees of the institution (faculty, staff, and sometimes students as well) that use the system in some kind of administrative role. Because the UI hasn't changed all that much from the PeopleSoft days, individuals perceive this as a dead product with little innovation and therefore Oracle isn't investing. The second area is around the integration of the higher education suite of applications (PeopleSoft Campus Solutions) and the rest of the Oracle software assets. Whether grown organically or acquired, there is an impressive array of middleware and other software products that could be leveraged much more significantly by the higher education applications than is currently the case today. This is also perceived as lack of investment. Let me address these two points.  First the UI.  More is being done here than ever before, and the PAG and other groups where this was discussed at Alliance 2012 were more numerous than I've seen in any past meeting. Whether it's Oracle development leveraging web services or some extremely early but very promising work leveraging the recent Endeca acquisition (see some cool examples here) there are a lot of resources aimed at this issue.  There are also some amazing prototypes being developed by our UX (user experience team) that will eventually make their way into the higher education applications realm - they had an impressive setup at Alliance.  Hopefully many of you that attended found this group. If not, the senior leader for that team Jeremy Ashley will be a significant contributor of content to our summer Industry Strategy Council meeting in Washington in June. In the area of integration with other elements of the Oracle stack, this is also an area of focus for the company and my team.  We're making this a priority especially in the areas of identity management and security, leveraging WebCenter more effectively for content, imaging, and mobility, and driving towards the ultimate objective of WebLogic Suite as our platform for SOA, links to learning management systems (SAIP), and content. There is also much work around business intelligence centering on OBI applications. But at the end of the day we get enormous value from the HEUG (higher education user group) and the various subgroups formed as a part of this community that help us align and prioritize our investments, whether it's around better integration with other Oracle products or integration with partner offerings.  It's one of the healthiest, mutually beneficial relationships between customers and an Education IT concern that exists on the globe. And I can't avoid mentioning that this kind of relationship between higher education and the corporate IT community that can truly address the problems of efficiency and effectiveness, institutional excellence (which starts with IT) and student success.  It's not (in my opinion) going to be solved through community source - cost and complexity only increase in that model and in the end higher education doesn't ultimately focus on core competencies: educating, developing, and researching.  While I agree with some of what Michael A. McRobbie wrote in his EDUCAUSE Review article (Information Technology: A View from Both Sides of the President’s Desk), I take strong issue with his assertion that the "the IT marketplace is just the opposite of long-term stability...."  Sure there has been healthy, creative destruction in the past 2-3 decades, but this has had the effect of, in the aggregate, benefiting education with greater efficiency, more innovation and increased stability as larger, more financially secure firms acquire and develop integrated solutions. Cole

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• Hiring New IT Employees versus Promoting Internally for IT Positions

  Recently I was asked my opinion regarding the hiring of IT professionals in regards to the option of hiring new IT employees versus promoting internally for IT positions. After thinking a little more about this question regarding staffing, specifically pertaining to promoting internally verses new employees; I think my answer to this question is that it truly depends on the situation. However, in most cases I would side with promoting internally. The key factors in this decision should be based on a company/department’s current values, culture, attitude, and existing priorities.  For example if a company values retaining all of its hard earned business knowledge then they would tend to promote existing employees internal over hiring a new employee. Moreover, the company will have to pay to train an existing employee to learn a new technology and the learning curve for some technologies can be very steep. Conversely, if a company values new technologies and technical proficiency over business knowledge then a company would tend to hire new employees because they may already have experience with a technology that the company is planning on using. In this scenario, the company would have to take on the additional overhead of allowing a new employee to learn how the business operates prior to them being fully effective. To illustrate my points above let us look at contractor that builds in ground pools for example.  He has the option to hire employees that are very strong but use small shovels to dig, or employees weak in physical strength but use large shovels to dig. Which employee should the contractor use to dig a hole for a new in ground pool? If we compare the possible candidates for this job we will find that they are very similar to hiring someone internally verses a new hire. The first example represents the existing workers that are very strong regarding the understanding how the business operates and the reasons why in a specific manner. However this employee could be potentially weaker than an outsider pertaining to specific technologies and would need some time to build their technical prowess for a new position much like the strong worker upgrading their shovels in order to remove more dirt at once when digging. The other employee is very similar to hiring a new person that may already have the large shovel but will need to increase their strength in order to use the shovel properly and efficiently so that they can move a maximum amount of dirt in a minimal amount of time. This can be compared to new employ learning how a business operates before they can be fully functional and integrated in the company/department. Another key factor in this dilemma pertains to existing employee and their passion for their work, their ability to accept new responsibility when given, and the willingness to take on responsibilities when they see a need in the business. As much as possible should be considered in this decision down to the mood of the team, the quality of existing staff, learning cure for both technology and business, and the potential side effects of the existing staff.  In addition, there are many more consideration based on the current team/department/companies culture and mood. There are several factors that need to be considered when promoting an individual or hiring new blood for a team. They both can provide great benefits as well as create controversy to a group. Personally, staffing especially in the IT world is like building a large scale system in that all of the components and modules must fit together and preform as one cohesive system in the same way a team must come together using their individually acquired skills so that they can work as one team.  If a module is out of place or is nonexistent then the rest of the team will suffer until the all of its issues are addressed and resolved. Benefits of Promoting Internally Internal promotions give employees a reason to constantly upgrade their technology, business, and communication skills if they want to further their career Employees can control their own destiny based on personal desires Employee already knows how the business operates Companies can save money by promoting internally because the initial overhead of allowing new hires to learn how a company operates is very expensive Newly promoted employees can assist in training their replacements while transitioning to their new role within a company. Existing employees already have a proven track record in regards fitting in with the business culture; this is always an unknown with all new hires Benefits of a New Hire New employees can energize and excite existing employees New employees can bring new ideas and advancements in technology New employees can offer a different perspective on existing issues based on their past experience. As you can see the decision to promote an existing employee from within a company verses hiring a new person should be based on several factors that should ultimately place the business in the best possible situation for the immediate and long term future. How would you handle this situation? Would you hire a new employee or promote from within?

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• What do the participants say about the Open Day in South Africa?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 On the 26th of September, a group of students who were specifically selected to attend an Open day at Oracle South Africa, joined us at our offices in Woodmead, Johannesburg. The Conference room was filled with inquisitive minds. What we had in store for them was a detailed presentation about Oracle which was delivered by Zuko - Cluster Leader: Tech GB South Africa. The student’s many questions were all answered especially when we started addressing the opportunities we have and detailed information on our Graduate Programme. Our employees then came to talk about their experience. This allowed all the students to have an integrated learning experience. By inviting the students to walk around our Oracle Offices allowed them to see, talk, experience a bit of the culture and ask more questions. Here is some of the feedback from the attendees: Maxwell Moloi: “The open day truly served its purpose and exceeded expectations in the sense that I got to find out more about Oracle and all the different opportunities it has to offer. The fact that Oracle supplies a full solution to a customer and not just part of it and how the company manages to setup professional development for their employees is what entices me to want to join the rapidly growing team of Oracle.” Nqobile Mabaso: “I found the open day to be quite informative and enlightening because coming from a marketing background I could apply the knowledge I got from varsity to the Company I was able to point out what they do as part of their corporate social responsibility (Oracle recently partnered with the department of education to build a school), how Oracle emphasizes on relationship building because they know they sell to people and not companies and how they offer the full stack of solutions which gives them a competitive advantage over their competitors.” Nondumiso Mvelase: “The Open Day was a wonderful experience for me especially because I have never been part of an Open Day before, so it was absolutely amazing for me. It gave me a good idea of how it is to be part of Oracle. We were served with lovely breakfast and lunch which I enjoyed. I wish the Open Day went on for a whole week. Seeing and hearing from 2013 Graduates, telling us about their experience within Oracle was very inspiring to me. They were encouraging us to work hard if we ever got the opportunity they had. After hearing this from them I will definitely not take it for granted.” Itumeleng Moraka: “Before I walked into the Oracle offices all that was in my mind was databases and cloud storage. I was then surrounded by passionate, enthusiastic and welcoming employees. I came across a positive energy within the multinational company. I realized that Oracle is not a company that operates in survival mode. This may sound idealistic, but they operate in a non-traditional way investing more into innovation, they stay focused on what matters most about where technology is going and at the same time they are not losing sight of how their products make a difference in the world.” For more information on how to be part of the Oracle Graduate Programme please follow us on Facebook! https://www.facebook.com/CampusAtOracle /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• iOS Support with Windows Azure Mobile Services – now with Push Notifications

  - by ScottGu

  A few weeks ago I posted about a number of improvements to Windows Azure Mobile Services. One of these was the addition of an Objective-C client SDK that allows iOS developers to easily use Mobile Services for data and authentication.  Today I'm excited to announce a number of improvement to our iOS SDK and, most significantly, our new support for Push Notifications via APNS (Apple Push Notification Services).  This makes it incredibly easy to fire push notifications to your iOS users from Windows Azure Mobile Service scripts. Push Notifications via APNS We've provided two complete tutorials that take you step-by-step through the provisioning and setup process to enable your Windows Azure Mobile Service application with APNS (Apple Push Notification Services), including all of the steps required to configure your application for push in the Apple iOS provisioning portal: Getting started with Push Notifications - iOS Push notifications to users by using Mobile Services - iOS Once you've configured your application in the Apple iOS provisioning portal and uploaded the APNS push certificate to the Apple provisioning portal, it's just a matter of uploading your APNS push certificate to Mobile Services using the Windows Azure admin portal: Clicking the “upload” within the “Push” tab of your Mobile Service allows you to browse your local file-system and locate/upload your exported certificate.  As part of this you can also select whether you want to use the sandbox (dev) or production (prod) Apple service: Now, the code to send a push notification to your clients from within a Windows Azure Mobile Service is as easy as the code below: push.apns.send(deviceToken, {      alert: 'Toast: A new Mobile Services task.',      sound: 'default' }); This will cause Windows Azure Mobile Services to connect to APNS (Apple Push Notification Service) and send a notification to the iOS device you specified via the deviceToken: Check out our reference documentation for full details on how to use the new Windows Azure Mobile Services apns object to send your push notifications. Feedback Scripts An important part of working with any PNS (Push Notification Service) is handling feedback for expired device tokens and channels. This typically happens when your application is uninstalled from a particular device and can no longer receive your notifications. With Windows Notification Services you get an instant response from the HTTP server.  Apple’s Notification Services works in a slightly different way and provides an additional endpoint you can connect to poll for a list of expired tokens. As with all of the capabilities we integrate with Mobile Services, our goal is to allow developers to focus more on building their app and less on building infrastructure to support their ideas. Therefore we knew we had to provide a simple way for developers to integrate feedback from APNS on a regular basis.  This week’s update now includes a new screen in the portal that allows you to optionally provide a script to process your APNS feedback – and it will be executed by Mobile Services on an ongoing basis: This script is invoked periodically while your service is active. To poll the feedback endpoint you can simply call the apns object's getFeedback method from within this script: push.apns.getFeedback({       success: function(results) {           // results is an array of objects with a deviceToken and time properties      } }); This returns you a list of invalid tokens that can now be removed from your database. iOS Client SDK improvements Over the last month we've continued to work with a number of iOS advisors to make improvements to our Objective-C SDK. The SDK is being developed under an open source license (Apache 2.0) and is available on github. Many of the improvements are behind the scenes to improve performance and memory usage. However, one of the biggest improvements to our iOS Client API is the addition of an even easier login method.  Below is the Objective-C code you can now write to invoke it: [client loginWithProvider:@"twitter"                     onController:self                        animated:YES                      completion:^(MSUser *user, NSError *error) {      // if no error, you are now logged in via twitter }]; This code will automatically present and dismiss our login view controller as a modal dialog on the specified controller.  This does all the hard work for you and makes login via Twitter, Google, Facebook and Microsoft Account identities just a single line of code. My colleague Josh just posted a short video demonstrating these new features which I'd recommend checking out: Summary The above features are all now live in production and are available to use immediately.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using Mobile Services today. Visit the Windows Azure Mobile Developer Center to learn more about how to build apps with Mobile Services. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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