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Cannot establish XMPP server-to-server connection to gmail

- by v_2e

My jabber-server fails to connect to gmail.com giving the error: outgoing s2s stream myserver.com.ua-bot.talk.google.com closed: undefined-condition (myserver.com.ua is a Google Apps Domain with Talk service enabled.) I am using the Prosody XMPP server. It works just fine with other jabber-servers I tested so far (e.g. jabber.ru). However, when some of my clients tries to add a gmail contact to his contact-list, the subscription request lasts forever, and the Prosody gives the following sequence of messages in its log: Oct 21 22:57:16 s2sout95897f8 info Beginning new connection attempt to gmail.com ([173.194.70.125]:5269) Oct 21 22:57:16 s2sout95897f8 info sent dialback key on outgoing s2s stream Oct 21 22:57:16 s2sout95897f8 info Session closed by remote with error: undefined-condition (myserver.com.ua is a Google Apps Domain with Talk service enabled.) Oct 21 22:57:16 s2sout95897f8 info outgoing s2s stream myserver.com.ua->gmail.com closed: undefined-condition (myserver.com.ua is a Google Apps Domain with Talk service enabled.) Oct 21 22:57:16 s2sout95897f8 info sending error replies for 2 queued stanzas because of failed outgoing connection to gmail.com Here for the domain name of my server I use myserver.com.ua I found a similar problem described in this thread, but there is no detailed description of the solution there. As for the Google services, I did have a google account where I added the domain name under question to the Webmasters tools page. However, I deleted my account long ago, so now it is unclear, how any of the Google services can relate to my domain name. So my question is: What is the real cause of this problem (my jabber-server configuration or imaginary Google account or something else) and how can I make my Prosody server connect to gmail.com jabber service?

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Mountain Lion fails to connect to Windows share after the connection is interrupted

- by T Reddy

I have a Windows 7 share that my Mountain Lion Macbook Pro connects to. The windows share is simply a user account. For whatever reason, when my connection gets interrupted, the mac will show a dialog stating as such and will ask me to ignore or disconnect. From this point forward, I cannot re-establish the connection from the mac to the windows share (even if I reboot the mac). I always have to reboot the windows machine in order for my mac to see the share again. My Windows share is my media center, so I'm not always able to reboot the machine because it is recording TV. Has anybody else encountered this problem and if so how is it resolved?

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MWS2K8R2: Enabling Media Sharing using Streaming Media Services Role

- by TheLizardKing

So I have a Microsoft Windows Server 2008 R2 that stores a large collection of media (mostly mp3s) and I want to be able to deliver these files using a server/client setup with Windows Media Player being the client. I downloaded and installed Streaming Media Services Role. I even setup a publishing point with on-demand access. My issue is I can connect using WMP12 but it only connects as more of a stream and not a shared library. I can pause/play/skip as if it's a powerful radio station which is ok in my book but what I'd really like to do is allow me to control my music remotely, search and play for artists, maybe create playlists (not required but nice) and even connect it to an xbox. Is Streaming Media Services Role not what I should be using for this? Would installing WMP and sharing using that mechanism be a better option? Any Ideas?

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portable usb harddisk regardless in windows and ubuntu / linux environment

- by user8184

I am doing web development mostly in ubuntu. Sometimes i need to go into windows to do other administrative work. Now i am ignorant about file systems. I cannot tell the difference between NTFS and FAT32. My eyes just glaze over the wikipedia articles. All I know is i have been using this 320 Gb portable USB harddisk to save files when I am in ubuntu and when I am in windows. Now i got a situation where sometimes the windows 7 cannot detect the harddisk. I believe it has to do with the file system issue. Or my harddisk is coming apart. To make it easy to backup my files in a portable USB harddisk regardless in ubuntu or windows, please advise me. That means i can go from from linux/ubuntu to portable harddisk read/write files from windows 7 to portable harddisk read/write files the same files. Thank you.

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Legacy VB6 application under Win7 SQL error

- by Shial

We have a rather unfortunate legacy application at work, written originally in VB6 it predates anybody in our IT department by at least 5 years. We have a contracted developer for ongoing maintenance and where he can he rewrites sections over into .NET code (Not sure about his techniques here, this is a side job for his regular work as an IBM engineer) the application works fine (such as it is) under windows XP. We have only a couple of Windows 7 machines mainly for testing and this application seems to run into a wall. Things like the background not loading and SQL errors. This is even running under administrator. Running an SQL trace from the ODBC control panel shows several interesting things. It makes a connection to the database successfully initially where it runs a query to determine if it is running the correct version. This query works fine. 558-1af0 ENTER SQLExecDirectW HSTMT 0x020D7548 WCHAR * 0x04C8F0F0 [ 115] "SELECT count(*) c FROM tblSoftwareVersion WHERE fldSoftwareVersion = '123456' AND fldSoftwareName = 'Application.VB'" SDWORD 115 BMS 558-1af0 EXIT SQLExecDirectW with return code 1 (SQL_SUCCESS_WITH_INFO) HSTMT 0x020D7548 WCHAR * 0x04C8F0F0 [ 115] "SELECT count(*) c FROM tblSoftwareVersion WHERE fldSoftwareVersion = '123456' AND fldSoftwareName = 'Application.VB'" SDWORD 115 It then seems to drop its connection and can't find the ODBC connection despite the fact its connecting to the same DB. From the trace it looks like it configures the connection then it starts firing off SQLFreeStmt to unbind and close out then when in the application and it tries to do its thing there is no connection. 558-1af0 ENTER SQLFreeStmt HSTMT 0x020D7548 UWORD 2 <SQL_UNBIND> BMS 558-1af0 EXIT SQLFreeStmt with return code 0 (SQL_SUCCESS) HSTMT 0x020D7548 UWORD 2 <SQL_UNBIND> Then this happens when I try to do something that pulls data 558-1af0 ENTER SQLDriverConnectW HDBC 0x020DDA00 HWND 0x00000000 WCHAR * 0x73EF8634 [ -3] "******\ 0" SWORD -3 WCHAR * 0x73EF8634 SWORD -3 SWORD * 0x00000000 UWORD 0 <SQL_DRIVER_NOPROMPT> BMS 558-1af0 EXIT SQLDriverConnectW with return code -1 (SQL_ERROR) HDBC 0x020DDA00 HWND 0x00000000 WCHAR * 0x73EF8634 [ -3] "******\ 0" SWORD -3 WCHAR * 0x73EF8634 SWORD -3 SWORD * 0x00000000 UWORD 0 <SQL_DRIVER_NOPROMPT> DIAG [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified (0) Nearly all of my searching on this issue comes up with programming issues where the connection string has a problem. The only thing that is different in this particular scenario though is Windows 7, I know the connection string is fine since it works on the XP machines. The VB components are supposed to be still functional under Win7. My computer is running 32 bit win7 and my VP is running Win7 64 bit and both have the same problem so that can be ruled out. I have already tried reinstalling the SQL Native Client and the VB runtime as well as the application in question. Hopefully I can find a solution and not have to resort to using the XP VM.

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Chrooted pygopherd fails to find new directories and files

- by Carsten R

I tried to setup a Pygopherd on my server. The default setup works fine, but when I try to change the gophermap to point to a new directory with a new file, I get an error message in my gopher client: --- [1] '/path/to/gopher/newdir' does not exist (no handler found) First I thought this is caused by the chroot in which pygopherd runs as default. But when I disable the chroot, the same error comes up. Did anyone successfully set up pygopherd or knows about a better gopher server?

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ApplicationPool in IIS 7.5 crashes with identifty set to NetworkService

- by Ravi

We have a web application running on IIS 7.5 with the identity of the Custom Application Pool set to NetworkService. This was working fine for some days and now the application pool has gone in to a stopped state. The following error message is displayed in the Event Viewer Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bcd2b Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c Exception code: 0xc0000005 Fault offset: 0x00038c19 Faulting process id: 0xa28 Faulting application start time: 0x01cbb2e5707aa2b2 Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: ae3f0610-1ed8-11e0-abf8-000c297f918f We are able to start the application pool only after changing the identity to LocalSystem. Why does the application pool fails to run with identity set to NetworkService. Can any one help us resolving this issue?

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A dusty server room

- by pauska

Here's the story.. The owners of the building we lease office space from decided to do a renovation of the exterior. This involved in some pretty heavy work at the level where our server room is, including exchanging windows wich are fit inside a concrete wall. My red alert went off when I heard that they were going to do the same thing with our server room (yes, our server room has a window. We're a small shop with 3 racks. The window is secured with steel bars.) I explicity told the contractor that they need to put up a temporarily wall between our racks and the original wall - and to make sure that the temporary wall is 100 % air and water-tight. They promised to do so. The temporary wall has a small door in it, so that workers can go in/out through the day (through our server room, wich was the only option....). On several occasions I could find the small door half-way shut while working evenings/nights. I locked the door, and thought that they would hopefully get the point soon and keep the door shut. I even gave a electrician a mouthful when I saw that he didn't close the door properly. By this point - I bet that most of you get a picture of what happened. Yes, they probably left the door open while drilling in the concrete. I present you our 4 weeks old EMC VNX: I'll even put in a little bonus, here is the APC UPS one rack further away from the temporary wall. See the nice little landing strip from my finger? What should I do? The only thing that comes to mind is to either call all our suppliers (EMC, HP, Dell, Cisco) and get them to send technicians to check out all the gear in the server room, or get some kind of certified 3rd-party consulant to check all of it. Would you run production systems on this gear? How long? Edit: I should also note that our aircondition isn't exactly enterprise-grade, given the nature of our small room. It's just a single inverter, wich have failed one time before I started working here (failed inverters usually leads to water dripping out).

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Rotate monitor to portrait on Windows Server 2003 with ATI card

- by user10179

Does anyone know if it is possible to rotate a monitor from landscape to portrait mode on Windows Server 2003 32-bit with an ATI video card? According to Dell's site, I should be able to rotate my Dell P2310H monitor by installing drivers from their website, but they don't have drivers for Windows Server 2003. I let Windows Update search for the driver (with the driver CD that came with the monitor in my drive) and it did install drivers, but I still don't see any options for rotating. Some people say that the ATI Catalyst Control Center allows for monitor rotation, but I've never been able to run that software on Windows Server 2003. A google search reports that others have the same problem. Has anyone successfully figured out how to rotate a monitor on Windows Server 2003 with an ATI card?

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Windows Updates settings issue!

- by Kumi

Hi, it's my first post here, don't wanna make it long, but I got a problem with my 'Windows Update' it won't show its setting's options. It only shows these settings: Important Updates, Recommended Updates and Who can install updates, it removed the other setting sections like 'Microsoft Updates' "Give me updates for Microsoft products and check for new optional Microsoft software when I update windows" or the last settings section 'Software notification' "Show me detailed notifications when new Microsoft software is available" Here's a screenshot of my Windows Update: http://img96.imageshack.us/img96/1963/windowsupdatescreenshot.png And here's how it was before and how should be: h**p://www.sevenforums.com/attachments/tutorials/3523d1242168648-windows-update-settings-change-wu_settings.jpg Thanks. PS: I'm running windows 7 RTM

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Would Firefox 3.5.8 freezing on Windows 7 indicate a problem with Windows WiFi driver or with Firefo

- by Krystof

I recently installed Windows 7 in spite of a lack of driver support from my laptop manufacturer but somehow Windows 7 seemed to be able to figure out what was needed - including the WiFi driver. But after I installed Firefox 3.5.8, I found that Firefox freezes frequently. When this happens the whole Windows interface turns sort of whitish like it's disabling interaction and, indeed, you cannot interact with anything in Windows. After a few minutes the freeze resolves itself and everything returns to normal. I scanned for viruses and ran the defragenter but nothing seems unusual besides these freezes. Anyone have any ideas what might be causing it and whether it's likely a problem with Firefox or with Windows - or perhaps with the hardware or drivers (WiFi driver?)?

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Cannot establish XMPP server-to-server connection with gmail

- by v_2e

My jabber-server fails to connect to gmail.com giving the error: outgoing s2s stream myserver.com.ua-bot.talk.google.com closed: undefined-condition (myserver.com.ua is a Google Apps Domain with Talk service enabled.) I am using the Prosody XMPP server. It works just fine with other jabber-servers I tested so far (e.g. jabber.ru). However, when some of my clients tries to add a gmail contact to his contact-list, the subscription request lasts forever, and the Prosody gives the following sequence of messages in its log: Oct 21 22:57:16 s2sout95897f8 info Beginning new connection attempt to gmail.com ([173.194.70.125]:5269) Oct 21 22:57:16 s2sout95897f8 info sent dialback key on outgoing s2s stream Oct 21 22:57:16 s2sout95897f8 info Session closed by remote with error: undefined-condition (myserver.com.ua is a Google Apps Domain with Talk service enabled.) Oct 21 22:57:16 s2sout95897f8 info outgoing s2s stream myserver.com.ua->gmail.com closed: undefined-condition (myserver.com.ua is a Google Apps Domain with Talk service enabled.) Oct 21 22:57:16 s2sout95897f8 info sending error replies for 2 queued stanzas because of failed outgoing connection to gmail.com Here for the domain name of my server I use myserver.com.ua I found a similar problem described in this thread, but there is no detailed description of the solution there. As for the Google services, I did have a google account where I added the domain name under question to the Webmasters tools page. However, I deleted my account long ago, so now it is unclear, how any of the Google services can relate to my domain name. So my question is: What is the real cause of this problem (my jabber-server configuration or imaginary Google account or something else) and how can I make my Prosody server connect to gmail.com jabber service?

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Windows refuses to believe printer is online unless I delete and re-add it

- by Marcin

I have a Canon MP560. It is online, in the sense that (a) I can connect to its internal web server; and (b) if I delete the printer in windows (windows 7), and reinstall it, windows will recognise that the printer is online, and talk to it. In all other cases, the windows and mac computers (purchased last week, running whatever is the latest and greatest mac os) in my household will simply not recognise that the printer is online. The printer is statically configured to use the same IP address, so that's not an issue. Because the printer works just fine with windows after delete and re-add, I assume that the issue with the mac is that I haven't installed whatever drivers Macs need to talk to Canon printers over a network.

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Deletion of SQL Profiler Trace files (.trc)

- by Mark

We've noticed a lot of .trc files in our SQL data folder (\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data) on our server. The date range for these files spans over one day and the total file size of all files together is about 21 gigs. I'd like to free up this space but I'm not sure if I can just delete the files manually through Windows Explorer or if I need to do anything in SQL, like run a command or script. Any ideas?

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Unable to login to a domain computer using a Local Administrator account

- by kishore

I have a server running on windows server 2008. Recently we created a domain and added it to the domain. A domain user account was created with same username and password as my previous local administrator account. Now I unable to login using my local account. I tried loggin in using SERVERNAME\Username, but it is giving incorrect password error message. Is there any way I can retrieve or create a new local administrator account on a domain computer

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Disk boot failure in Windows 7 64-bit after installing the latest NVIDIA drivers

- by Domchi

I successfully installed the newest NVIDIA drivers (275.33) in Windows 7 64-bit and rebooted afterwards just in case. After the reboot, I got an error about missing MBR. I disconnected the slave disk so that Windows doesn't get confused and got this message: DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER It seems that Windows doesn't recognize the main disk anymore. I booted from Windows install disk but the main disk doesn't get listed as possible Windows locations to repair, and I can't get to it from the recovery prompt. The BIOS does recognize it, and I'm able to see it if I run diskpart - however "detail disk" in diskpart says that there are no volumes on the disk. I also tried bootrec /FixMbr without effect, and bootrec /FixBoot which gives the error message: Element not found. What else can I do? Why would diskpart say there are no volumes on the disk?

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How do large blobs affect SQL delete performance, and how can I mitigate the impact?

- by Max Pollack

I'm currently experiencing a strange issue that my understanding of SQL Server doesn't quite mesh with. We use SQL as our file storage for our internal storage service, and our database has about half a million rows in it. Most of the files (86%) are 1mb or under, but even on fresh copies of our database where we simply populate the table with data for the purposes of a test, it appears that rows with large amounts of data stored in a BLOB frequently cause timeouts when our SQL Server is under load. My understanding of how SQL Server deletes rows is that it's a garbage collection process, i.e. the row is marked as a ghost and the row is later deleted by the ghost cleanup process after the changes are copied to the transaction log. This suggests to me that regardless of the size of the data in the blob, row deletion should be close to instantaneous. However when deleting these rows we are definitely experiencing large numbers of timeouts and astoundingly low performance. In our test data set, its files over 30mb that cause this issue. This is an edge case, we don't frequently encounter these, and even though we're looking into SQL filestream as a solution to some of our problems, we're trying to narrow down where these issues are originating from. We ARE performing our deletes inside of a transaction. We're also performing updates to metadata such as file size stats, but these exist in a separate table away from the file data itself. Hierarchy data is stored in the table that contains the file information. Really, in the end it's not so much what we're doing around the deletes that matters, we just can't find any references to low delete performance on rows that contain a large amount of data in a BLOB. We are trying to determine if this is even an avenue worth exploring, or if it has to be one of our processes around the delete that's causing the issue. Are there any situations in which this could occur? Is it common for a database server to come to the point of complete timeouts when many of these deletes are occurring simultaneously? Is there a way to combat this issue if it exists? (cross-posted from StackOverflow )

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Cached Network Share Credentials?

- by Brian Wolfe

Hi, I have an issue in Windows 7 where I get the following error message when attempting to access an admin network share on a machine in another domain: "Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again." Troubleshooting I've Done Start Run cmd net use * /DELETE Start Manage Windows Credentials Deleted all credentials I still receive the same error until I reboot my machine. After I reboot, it works fine. However, I am able to log into the admin share if I hit it by it's IP address. QUESTION My question is, is there somewhere else I should be looking for cached user credentials? Thanks, Brian

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Unable to telnet out on port 25 on windows server 2008

- by NickGPS

Hi All, I just setup a Windows 2008 R2 server and am trying to get a basic mail server up and running so that I can send emails from my applications. I setup a virtual SMTP server in IIS6 and tried doing a local telnet to port 25, which seemed to work fine. There were no errors during this stage and I can see the mail message appear in the Queue folder. The problem is that mail never leaves the Queue folder. I then tried to telnet to a remote mail server on port 25 but couldn't connect:- telnet 209.85.227.27 25 Could not open connection to the host, on port 25: Connection failed) I checked my firewall and there is a default setting to allow all outgoing TCP traffic with no restriction. I even setup a specific rule for outgoing port 25 traffic but to no avail. I then ran a SmtpDiag.exe command .\SmtpDiag.exe [email protected] [email protected] and received the following output Searching for Exchange external DNS settings. Computer name is WIN-SERVERNAME. Failed to connect to the domain controller. Error: 8007054b Checking SOA for gmail.com. Checking external DNS servers. Checking internal DNS servers. SOA serial number match: Passed. Checking local domain records. Checking MX records using TCP: gmail.com. Checking MX records using UDP: gmail.com. Both TCP and UDP queries succeeded. Local DNS test passed. Checking remote domain records. Checking MX records using TCP: gmail.com. Checking MX records using UDP: gmail.com. Both TCP and UDP queries succeeded. Remote DNS test passed. Checking MX servers listed for [email protected]. Connecting to gmail-smtp-in.l.google.com [209.85.227.27] on port 25. Connecting to the server failed. Error: 10060 Failed to submit mail to gmail-smtp-in.l.google.com. Is there any other diagnostics I can do to figure out if it's my firewall or something else? I have removed antivirus to make sure that it wasn't causing the problem. Any ideas would be much appreciated.

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Local Apache on Windows XP not finishing page requests

- by asgeo1

I have Apache 2.2.11 installed locally on my Windows XP (SP3) dev machine, which I setup about 3 months ago. I have just started having a strange problem in the last few week. Apache is serving some basic PHP applications like phpMyAdmin. When I make a page request, Apache appears to not finish serving all resources for that page. Firefox shows the "Transferring data from servername..." message, and the page never completes. The same problem happens in Internet Explorer too. I can sometimes tell which resource it is waiting on, because most of the page will render except for some image or similar resources. (Not sure why Firebug doesn't show this) It doesn't have the problem every page request - for page requests where most of the resources are cached in my browser, the page request will work with no problems. Or pages that are very light will work with no problems. However, if I "hard" refresh the page, I will have this problem (probably because it is requesting all page resources) Does anyone know what this could be? It is so strange that it has only just started happening - and I did not make any changes to my system (that I am aware of) I tried playing with the Apache ThreadsPerChild setting, but it did not seem to make a difference. UPDATE: I have been doing some more tests. I have been serving the most basic of pages, just a plain HTML file: <html> <body> <h1>testing</h1> </body> </html> If I request this page multiple times in a row, AND each request occurs immediately after the previous has completed, then 50% of the time the request will time out. However, if I put a 1-2 second gap between requests, then there is no problem. This correlates to what I have observed when the brower requests a real application page. When the browser has nothing cached, then all of the page resources are requested from the browser in a short amount of time - this appears to trigger the problem. UPDATE2: Nathan Long has helped me understand the issue a little better with the server-status page (see below). It is weird, it is like the server has a hickup sending data to the client. The client sits there waiting forever for data that never arrives. Closing the client process does not terminate the connection on the server - the server still has active threads for each previously attempted connection, but they just sit there - not sending any data and never terminating. (even though the client is now closed) Only a restart of the server seems to terminate them.

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Windows 7 - Remote Desktop - multiple credentials

- by w--

My home network consists of a couple Windows XP machines and a Windows 7 box. One of the Windows XP boxes is like a shared server accessed via Remote Desktop. I have an account on there and my gf has another. Previously I was able to save RDC shortcuts to this shared server including credentials. So in order to access the server from a computer on the network, I just needed to open the shortcut. I thus would have two shortcuts, one for my account and one for my gf's. In Windows 7, it seems to store credentials for a box based on machine name. I.e. I can only store one set of credentials per machine name. This seems incredibly stupid so my question is: In Windows 7, is there some way to have RDC shortcuts that use different credentials to login to the same target box?

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How to add a shutdown script (not by using gpedit.msc or active directory)?

- by Francis

I have created a script I want to deploy on my XP workstations as a shutdown script. I know I can add my script as a shutdown script with the UI (gpedit.msc), but I want to automate the deployment of my script. My workstations are not part of a Windows domain. I will deploy with OCS Inventory. I tried to add entries to the Windows registry, but this doesn't work. I don't see what I added when I run gpedit.msc. If I add something with gpedit.msc, this seem to overwrite what I added manually into the registry.

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Schema changes with replication

- by Even Mien

What are the steps to make a schema change to a SQL Server 2005 database using transactional replication? I'm trying to add a database column. I thought if I removed the article for the table, made the schema change, and then added the article for the table back that the schema change would replicate. I am now getting the following error every minute or so: SQL Server errors Replication-Replication Distribution Subsystem: agent [jobname] failed. Invalid column name 'NewColumn'.

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Scheduled task based on Microsoft patch release cycle

- by floyd

I have a simple powershell script which unapproves all patches based on computer group name in WSUS which works great. All of our servers patch on a specific Day/Week/Time starting on Week0-Wednesday which would be the Wednesday after Microsoft Patch Tuesday (2nd Tuesday of every month) all the way to Week3-Sunday. This obviously causes problems as sometimes not all patches get applied in one reboot cycle, and then will install patches the following week during their group policy scheduled patching day/time which is what I'm trying to prevent. My question is I'm trying to schedule my script to run based on this schedule and I am finding it next to impossible using Windows Task Scheduler. For instance if I wanted something to always run on the 4th Monday after Microsoft Patch Tuesday, I cant always use the task scheduler option "4th Monday of the Month" Has anyone run into a similar situation, or know of any task scheduling tools which give you more flexibility than Windows Task Scheduler?

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Visual Studio 2005 SP1 refuses to install in Windows 7

- by JesperE

I'm trying to install Visual Studio 2005 in Windows 7. When attempting to start, Windows 7 complains that VS2005 is incompatible with Windows 7 and offers me to search online for a solution. It comes up with a link to VS2005 SP1 for Vista and Windows 7, but when I download it (VS80sp1-KB932232-X86-ENU.exe) and try to run it, it refuses to install saying that The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

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