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  • Manage Your WLAN from the Cloud

    Instead of organizations having to purchase, set up and maintain back-end servers, cloud-based WLAN management services offer hosted access that's cost effective and requires no installation.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • COLUMNS_UPDATED() for audit triggers

    - by Piotr Rodak
    In SQL Server 2005, triggers are pretty much the only option if you want to audit changes to a table. There are many ways you can decide to store the change information. You may decide to store every changed row as a whole, either in a history table or as xml in audit table. The former case requires having a history table with exactly same schema as the audited table, the latter makes data retrieval and management of the table a bit tricky. Both approaches also suffer from the tendency to consume...(read more)

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  • Installation Error, "Unable to lock the administration directory"

    - by kern
    Whenever I try to install any software through Terminal or Software on my Ubuntu 11.04, I'm getting this response: In Terminal: E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable) E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it? In Software Center An unhandlable error occured There seems to be a programming error in aptdaemon, the software that allows you to install/remove software and to perform other package management related tasks. What should I do?

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  • Grad school guides for professional programmers

    - by Peter Turner
    I've exhausted my googling abilities on this search (too many ad-sites peddling online degrees) and turned to my favorite resource, ya'll. I'm looking for a website, book or long winded answer that breaks down graduate programs at universities and colleges by their geographical area / online capability; relative cost; prestige; difficulty; applicability to software engineering, computer science or a project management MBA; and years to complete.

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  • Apache log analyzer which manages time spent to serve the request

    - by antispam
    I need to monitor performance in my web server (there's an application server in the back) and create reports for senior management. I've enabled %T/%D in my Apache logs and I would like to know if there's an Apache log analyzer or some other tool which parses these values and manages them showing charts or reports. I am looking mostly for an integrated solution and not in the line of awk+gnuplot scripts.

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  • Virtual Developer Day: Oracle Fusion Development - December 11th - 10:00-14:00 CET

    - by Richard Lefebvre
    Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff. Oracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF's integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect – this event has something for everyone. Don't miss this opportunity. December 11th, 2012 9:00 – 13:00 GMT 10:00 – 14:00 CET 12:00 – 16:00 AST 13:00 – 17:00 MSK 14:30 – 18:30 IST Register online now for this FREE event! Agenda 9:00 a.m. – 9:30 a.m. Opening 9:30 a.m. – 10:00 a.m. Keynote Oracle Fusion Development Track 1 Introduction to Fusion Development Track 2 What's New in Fusion Development Track 3 Fusion Development in the Enterprise Track 4 Hands On Lab - WebCenter Portal and ADF Lab w/ JDeveloper 10:00 a.m. – 11:00 a.m. Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development Lab materials can be found on event wiki here. Q&A about the lab is available throughout the event. 11:00 a.m. – 12:00 p.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 p.m. – 1:00 p.m. Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration View Session Abstracts We look forward to welcoming you at this free event!  

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  • MDM Poised for Growth

    - by david.butler(at)oracle.com
    David Nixon, an Oracle colleague of mine, was doing some research on MDM the other day. He came up with some well founded insights that I thought I’d share with you. Gartner recently published a note asking “Should Organizations Using ERP 'Do' Master Data Management?”  It may seem a bit strange but that’s a question Gartner has been asked by a number of companies as organizations are beginning to understand the importance of data governance and data stewardship.  That’s because ERP Suites typically “focus on integrating their own applications within suites, but have little interest in making their suites interoperate with the applications or suites of other vendors.”  Therefore, Gartner is advising customers that “have deployed or plan to support multiple packaged application suites (even from the same vendor) that have different semantic data and/or process models” to add an MDM solution. And it appears that customers are taking note.  In a more recent note entitled “Search Analytics Trends: Master Data Management”, Gartner noted that MDM searches on gartner.com in November 2010 “were 300% higher than [in] May 2009, indicating the increased interest an importance that businesses are placing on MDM.”  Why the increased interest?  Moving towards a single version of the truth is a familiar theme, but customers are talking more about the underlying business value that this enables.  For example, businesses are talking about the need to fix master data before they can successfully move forward on SOA initiatives.  And the growing demands for compliance continue to be a major driver.  In short, companies are talking more about specific and tangible business value, and they are looking for help creating business cases for an MDM initiative. Why This Matters Gartner’s notes make three things clear.  First, MDM is poised for growth as organizations gain a greater understanding for it and the need they have.  Many are still sorting it out, but the demand is growing and is sure to rise.  Second, any organization with a heterogeneous computing environment should invest in MDM.  Even solutions from the same vendor may have different data models and could benefit from MDM.  But the key to growth, or which vendors will benefit the most from it, is the third and perhaps most critical point: companies need help with the business case for MDM. Oracle can help your organization build a compelling business case for MDM. We have seen our 1100+ MDM customers gain competitive advantages in a wide variety of implementations. Give us a ring.

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  • Using Telerik RadTreeView With DotNetNuke To Manage Hierarchies

    Article shows how to create a hierarchy management with create / rename / delele nodes, drag and drop, nodes deffered (lazy) load....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How to Create a Realistic Timeline for your Projects

    - by Aditi
    Developing a Realistic project time line is a biggest and most challenging task of any team. We here at JustSkins, have learned over time that developing and adhering to a timeline isn’t easy but is not impossible. Keeping in consideration from any technical glitches to a human resource issue, unexpected complications can come up at any time during the entire project life cycle, How ever there are many things you can do in order to save the project from going off-track there. A specific timeline is very important statistic for time management planning and keeping your client informed of the progress. Have a rigid time tracking assures the client, that you are committed to achieving specific project milestones in time. The more you work on varied IT projects, the more you know about the aspects of project and you get to better develop future estimates and timelines. Make a Structure When estimating the time required to accomplish each task, consider which all team members will be involved, also assign the amount of time each individual must put in to the project. Define Scope & dependability and set deadlines for accomplishing them. Sometimes Working in Phases or modules help in doing more in lesser time. One must use a Project management tool in order to systematize the collaboration between the team members. Realistic Goal Setting One approach is to keep a bandwidth of few days to deal with delay, errors & incorrect coding issues you are likely to have in the course. It is very realistic to keep delivery date to client different then internal delivery timeline. If your resource is having hard time finishing this task in the time specified, keep some room to give him a day or two extra to accomplish his task. This does not upset client delivery and is the safe way of doing projects. Keep and Insightful Approach Identify potential problems before they delay your project. To be a great IT manager you have to be honest & diplomatic at the same time, it is essential for you to give earlier notice of potential delays or scope changes to your clients. In situation where delay is inevitable you should be in a position to provide immediate, on-demand status progress reports. Learning from past experiences if very important one must keep a track of actual time spent on all aspects of the projects, this will help you create better future estimates and timelines.

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  • Manageability at Oracle Openworld: a Guide to sessions for Partners

    - by Javier Puerta
    A large number of sessions focusing on Manageability will be taking place during the week of Oracle Openworld in San Francisco. To help you organize your schedule I am including below a list of sessions and events around Manageability that you will find of interest. PARTNER SPECIFIC SESSIONS Date/Time/Location  Session   Monday, October 1st, 2011 at 15:30 - 18:00 PST Grand Hyatt San Francisco 345 Stockton Street, San Francisco (Conference Theater) (It is a 15 minute walk from OOW Moscone Center. See directions here) Exadata & Manageability EMEA Partner Community Forum.- Listen to other partners share their experiences in selling and implementing Exadata and Manageability projects, and have a direct dialogue with some of the Oracle executives that are driving the strategy of the company in these areas. Agenda Welcome - Hans-Peter Kipfer, VP, Engineered Systems Oracle EMEA Next challenges in building and managing clouds - Javier Cabrerizo, VP, Business Development for Exadata, Oracle Corp. Partner Experiences: IT modernization, simplification and cost reduction: The case of a customer in Transportation & Logistics with custom applications and SAP. - Francisco Bermudez, Country Leader Infrastructure Services, Capgemini, Spain Nvision cloud project - Dmitry Krasilov, Head of Oracle Competence Center, Nvision Group, Russia From Exadata Ready to Exadata Optimized: An ISV Experience - Miguel Alves, Product Business Solutions Manager, WeDo Technologies, Portugal To confirm your participation send an email to [email protected] Tuesday, Oct 2, 11:45 AM - 12:45 PM - Marriott Marquis - Golden Gate A Developing Services for Private and Public Clouds.- The Oracle Cloud provides new business opportunities, secures business applications and data, and provides operational efficiencies and cost savings. For customers lacking the skill or time to architect, develop, or build a cloud, there is a growing demand for services practice partners that can deliver and manage Oracle Cloud solutions. In this session,• Become familiar with services examples and use cases that demonstrate how an Oracle Cloud can provide a solution to a customer’s needs today• Learn about Oracle architecture and best practices available for an Oracle Cloud instances• Identify the right Oracle technology and the optimal model for meeting customer needs while providing excellent revenues and an optimal margin for services delivered Wednesday, Oct 3, 1:15 PM - 2:15 PM - Marriott Marquis - Golden Gate B Using Management Already Built into Oracle Products: Oracle Enterprise Manager .- Engineered into Oracle products are management capabilities ready to be used. In this session, applicable to all partners, understand the growing market opportunities and how to use or include Oracle Enterprise Manager as part of your solution or services. Other Cloud sessions for Partners at the Oracle PartnerNetwork Exchange  Click here.-     OOW CUSTOMER SESSIONS   Download the Focus On Oracle Enterprise Manager Cloud Control 12c (and Private Cloud) guide for a full list of Exadata OOW sessions.  

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  • How often to authenticate iOS app in web service

    - by jeraldov
    I am trying to build an iOS app that connects to a PHP+MySQL web service. My question is how often should I check for user's authentication to get data from the web service. My app requires a login at start up, but I am wondering if how often should I check if he can still validly get data from the web service. Should I check for his username and password each time the user views a table view that get its data from the web service?

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  • The Red Gate Guide to SQL Server Team based Development Free e-book

    - by Mladen Prajdic
    After about 6 months of work, the new book I've coauthored with Grant Fritchey (Blog|Twitter), Phil Factor (Blog|Twitter) and Alex Kuznetsov (Blog|Twitter) is out. They're all smart folks I talk to online and this book is packed with good ideas backed by years of experience. The book contains a good deal of information about things you need to think of when doing any kind of multi person database development. Although it's meant for SQL Server, the principles can be applied to any database platform out there. In the book you will find information on: writing readable code, documenting code, source control and change management, deploying code between environments, unit testing, reusing code, searching and refactoring your code base. I've written chapter 5 about Database testing and chapter 11 about SQL Refactoring. In the database testing chapter (chapter 5) I cover why you should test your database, why it is a good idea to have a database access interface composed of stored procedures, views and user defined functions, what and how to test. I talk about how there are many testing methods like black and white box testing, unit and integration testing, error and stress testing and why and how you should do all those. Sometimes you have to convince management to go for testing in the development lifecycle so I give some pointers and tips how to do that. Testing databases is a bit different from testing object oriented code in a way that to have independent unit tests you need to rollback your code after each test. The chapter shows you ways to do this and also how to avoid it. At the end I show how to test various database objects and how to test access to them. In the SQL Refactoring chapter (chapter 11) I cover why refactor and where to even begin refactoring. I also who you a way to achieve a set based mindset to solve SQL problems which is crucial to good SQL set based programming and a few commonly seen problems to refactor. These problems include: using functions on columns in the where clause, SELECT * problems, long stored procedure with many input parameters, one subquery per condition in the select statement, cursors are good for anything problem, using too large data types everywhere and using your data in code for business logic anti-pattern. You can read more about it and download it here: The Red Gate Guide to SQL Server Team-based Development Hope you like it and send me feedback if you wish too.

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  • Desktop Fun: Street Fighter Customization Set

    - by Asian Angel
    Over the years Capcom’s popular Street Fighter games have allowed you to battle for victory with your favorite characters and opponents. Now you can take the battle to a whole new level and turn your desktop into the perfect fighting arena with our Street Fighter Customization set.How To Recover After Your Email Password Is CompromisedHow to Clean Your Filthy Keyboard in the Dishwasher (Without Ruining it)Learn How to Make HDR Images in Photoshop or GIMP With a Simple Trick

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  • New Features and Changes in OIM11gR2

    - by Abhishek Tripathi
    WEB CONSOLEs in OIM 11gR2 ** In 11gR1 there were 3 Admin Web Consoles : ·         Self Service Console ·         Administration Console and ·         Advanced Administration Console accessible Whereas in OIM 11gR2 , Self Service and Administration Console have are now combined and now called as Identity Self Service Console http://host:port/identity  This console has 3 features in it for managing self profile (My Profile), Managing Requests like requesting for App Instances and Approving requests (Requests) and General Administration tasks of creating/managing users, roles, organization, attestation etc (Administration) ** In OIM 11gR2 – new console sysadmin has been added Administrators which includes some of the design console functions apart from general administrations features. http://host:port/sysadmin   Application Instances Application instance is the object that is to be provisioned to a user. Application Instances are checked out in the catalog and user can request for application instances via catalog. ·         In OIM 11gR2 resources and entitlements are bundled in Application Instance which user can select and request from catalog.  ·         Application instance is a combination of IT Resource and RO. So, you cannot create another App Instance with the same RO & IT Resource if it already exists for some other App Instance. One of these ( RO or IT Resource) must have a different name. ·         If you want that users of a particular Organization should be able to request for an Application instances through catalog then App Instances must be attached to that particular Organization. ·         Application instance can be associated with multiple organizations. ·         An application instance can also have entitlements associated with it. Entitlement can include Roles/Groups or Responsibility. ·         Application Instance are published to the catalog by a scheduled task “Catalog Synchronization Job” ·         Application Instance can have child/ parent application instance where child application instance inherits all attributes of parent application instance. Important point to remember with Application Instance If you delete the application Instance in OIM 11gR2 and create a new one with the same name, OIM will not allow doing so. It throws error saying Application Instance already exists with same Resource Object and IT resource. This is because there is still some reference that is not removed in OIM for deleted application Instance.  So to completely delete your application Instance from OIM, you must: 1. Delete the app Instance from sysadmin console. 2. Run the App Instance Post Delete Processing Job in Revoke/Delete mode. 3. Run the Catalog Synchronization job. Once done, you should be able to create a new App instance with the previous RO & IT Resouce name.   Catalog  Catalog allows users to request Roles, Application Instance, and Entitlements in an Application. Catalog Items – Roles, Application Instance and Entitlements that can be requested via catalog are called as catalog items. Detailed Information ( attributes of Catalog item)  Category – Each catalog item is associated with one and only one category. Catalog Administrators can provide a value for catalog item. ·         Tags – are search keywords helpful in searching Catalog. When users search the Catalog, the search is performed against the tags. To define a tag, go to Catalog->Search the resource-> select the resource-> update the tag field with custom search keyword. Tags are of three types: a) Auto-generated Tags: The Catalog synchronization process auto-tags the Catalog Item using the Item Type, Item Name and Item Display Name b) User-defined Tags: User-defined Tags are additional keywords entered by the Catalog Administrator. c) Arbitrary Tags: While defining a metadata if user has marked that metadata as searchable, then that will also be part of tags.   Sandbox  Sanbox is a new feature introduced in OIM11gR2. This serves as a temporary development environment for UI customizations so that they don’t affect other users before they are published and linked to existing OIM UI. All UI customizations should be done inside a sandbox, this ensures that your changes/modifications don’t affect other users until you have finalized the changes and customization is complete. Once UI customization is completed, the Sandbox must be published for the customizations to be merged into existing UI and available to other users. Creating and activating a sandbox is mandatory for customizing the UI by .Without an active sandbox, OIM does not allow to customize any page. a)      Before you perform any activity in OIM (like Create/Modify Forms, Custom Attribute, creating application instances, adding roles/attributes to catalog) you must create a Sand Box and activate it. b)      One can create multiple sandboxes in OIM but only one sandbox can be active at any given time. c)      You can export/import the sandbox to move the changes from one environment to the other. Creating Sandbox To create sandbox, login to identity manager self service (/identity) or System Administration (/sysadmin) and click on top right of link “Sandboxes” and then click on Create SandBox. Publishing Sandbox Before you publish a sandbox, it is recommended to backup MDS. Use /EM to backup MDS by following the steps below : Creating MDS Backup 1.      Login to Oracle Enterprise Manager as the administrator. 2.      On the landing page, click oracle.iam.console.identity.self-service.ear(V2.0). 3.      From the Application Deployment menu at the top, select MDS configuration. 4.      Under Export, select the Export metadata documents to an archive on the machine where this web browser is running option, and then click Export. All the metadata is exported in a ZIP file.   Creating Password Policy through Admin Console : In 11gR1 and previous versions password policies could be created & applied via OIM Design Console only. From OIM11gR2 onwards, Password Policies can be created and assigned using Admin Console as well.  

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  • Third Party Applications and Other Acts of Violence Against Your SQL Server

    - by KKline
    I just got finished reading a great blog post from my buddy, Thomas LaRock ( t | b ), in which he describes a useful personal policy he used to track changes made to his SQL Servers when installing third-party products. Note that I'm talking about line-of-business applications here - your inventory management systems and help desk ticketing apps. I'm not talking about monitoring and tuning applications since they, by their very nature, need a different sort of access to your back-end server resources....(read more)

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  • Come play in the SQL Server 2008 R2 Hosted Trial virtual lab!

    - by ssqa.net
    In continuation to SQL_Server_2008_R2 release date announcement you can access a complete, integrated Microsoft SQL Server 2008 R2, SharePoint 2010, and Office 2010 environment… right from your desktop. SQL Server 2008 R2 Hosted Trial Our Hosted Trial makes it easy for you to experience new features without any need for configuration or additional work. Register now to try out up to seven labs: SQL Server 2008 R2 – Multi Server Management SQL Server 2008 R2 – PowerPivot SQL Server 2008 R2 – Reporting...(read more)

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  • SQL Contests – Solution – Identify the Database Celebrity

    - by Pinal Dave
    Last week we were running contest Identify the Database Celebrity and we had received a fantastic response to the contest. Thank you to the kind folks at NuoDB as they had offered two USD 100 Amazon Gift Cards to the winners of the contest. We had also additional contest that users have to download and install NuoDB and identified the sample database. You can read about the contest over here. Here is the answer to the questions which we had asked earlier in the contest. Part 1: Identify Database Celebrity Personality 1 – Edgar Frank “Ted” Codd (August 19, 1923 – April 18, 2003) was an English computer scientist who, while working for IBM, invented the relational model for database management, the theoretical basis for relational databases. He made other valuable contributions to computer science, but the relational model, a very influential general theory of data management, remains his most mentioned achievement. (Wki) Personality 2 – James Nicholas “Jim” Gray (born January 12, 1944; lost at sea January 28, 2007; declared deceased May 16, 2012) was an American computer scientist who received the Turing Award in 1998 “for seminal contributions to database and transaction processing research and technical leadership in system implementation.” (Wiki) Personality 3 – Jim Starkey (born January 6, 1949 in Illinois) is a database architect responsible for developing InterBase, the first relational database to support multi-versioning, the blob column type, type event alerts, arrays and triggers. Starkey is the founder of several companies, including the web application development and database tool company Netfrastructure and NuoDB. (Wiki) Part 2: Identify NuoDB Samples Database Names In this part of the contest one has to Download NuoDB and install the sample database Hockey. Hockey is sample database and contains few tables. Users have to install sample database and inform the name of the sample databases. Here is the valid answer. HOCKEY PLAYERS SCORING TEAM Once again, it was indeed fun to run this contest. I have received great feedback about it and lots of people wants me to run similar contest in future. I promise to run similar interesting contests in the near future. Winners Within next two days, we will let winners send emails. Winners will have to confirm their email address and NuoDB team will send them directly Amazon Cards. Once again it was indeed fun to run this contest. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Reg Gets a Job at Red Gate (and what happens behind the scenes)

    - by red(at)work
    Mr Reg Gater works at one of Cambridge’s many high-tech companies. He doesn’t love his job, but he puts up with it because... well, it could be worse. Every day he drives to work around the Red Gate roundabout, wondering what his boss is going to blame him for today, and wondering if there could be a better job out there for him. By late morning he already feels like handing his notice in. He got the hacky look from his boss for being 5 minutes late, and then they ran out of tea. Again. He goes to the local sandwich shop for lunch, and picks up a Red Gate job menu and a Book of Red Gate while he’s waiting for his order. That night, he goes along to Cambridge Geek Nights and sees some very enthusiastic Red Gaters talking about the work they do; it sounds interesting and, of all things, fun. He takes a quick look at the job vacancies on the Red Gate website, and an hour later realises he’s still there – looking at videos, photos and people profiles. He especially likes the Red Gate’s Got Talent page, and is very impressed with Simon Johnson’s marathon time. He thinks that he’d quite like to work with such awesome people. It just so happens that Red Gate recently decided that they wanted to hire another hot shot team member. Behind the scenes, the wheels were set in motion: the recruitment team met with the hiring manager to understand exactly what they’re looking for, and to decide what interview tests to do, who will do the interviews, and to kick-start any interview training those people might need. Next up, a job description and job advert were written, and the job was put on the market. Reg applies, and his CV lands in the Recruitment team’s inbox and they open it up with eager anticipation that Reg could be the next awesome new starter. He looks good, and in a jiffy they’ve arranged an interview. Reg arrives for his interview, and is greeted by a smiley receptionist. She offers him a selection of drinks and he feels instantly relaxed. A couple of interviews and an assessment later, he gets a job offer. We make his day and he makes ours by accepting, and becoming one of the 60 new starters so far this year. Behind the scenes, things start moving all over again. The HR team arranges for a “Welcome” goodie box to be whisked out to him, prepares his contract, sends an email to Information Services (Or IS for short - we’ll come back to them), keeps in touch with Reg to make sure he knows what to expect on his first day, and of course asks him to fill in the all-important wiki questionnaire so his new colleagues can start to get to know him before he even joins. Meanwhile, the IS team see an email in SupportWorks from HR. They see that Reg will be starting in the sales team in a few days’ time, and they know exactly what to do. They pull out a new machine, and within minutes have used their automated deployment software to install every piece of software that a new recruit could ever need. They also check with Reg’s new manager to see if he has any special requirements that they could help with. Reg starts and is amazed to find a fully configured machine sitting on his desk, complete with stationery and all the other tools he’ll need to do his job. He feels even more cared for after he gets a workstation assessment, and realises he’d be comfier with an ergonomic keyboard and a footstool. They arrive minutes later, just like that. His manager starts him off on his induction and sales training. Along with job-specific training, he’ll also have a buddy to help him find his feet, and loads of pre-arranged demos and introductions. Reg settles in nicely, and is great at his job. He enjoys the canteen, and regularly eats one of the 40,000 meals provided each year. He gets used to the selection of teas that are available, develops a taste for champagne launch parties, and has his fair share of the 25,000 cups of coffee downed at Red Gate towers each year. He goes along to some Feel Good Fund events, and donates a little something to charity in exchange for a turn on the chocolate fountain. He’s looking a little scruffy, so he decides to get his hair cut in between meetings, just in time for the Red Gate birthday company photo. Reg starts a new project: identifying existing customers to up-sell to new bundles. He talks with the web team to generate lists of qualifying customers who haven’t recently been sent marketing emails, and sends emails out, using a new in-house developed tool to schedule follow-up calls in CRM for the same group. The customer responds, saying they’d like to upgrade but are having a licensing problem – Reg sends the issue to Support, and it gets routed to the web team. The team identifies a workaround, and the bug gets scheduled into the next maintenance release in a fortnight’s time (hey; they got lucky). With all the new stuff Reg is working on, he realises that he’d be way more efficient if he had a third monitor. He speaks to IS and they get him one - no argument. He also needs a test machine and then some extra memory. Done. He then thinks he needs an iPad, and goes to ask for one. He gets told to stop pushing his luck. Some time later, Reg’s wife has a baby, so Reg gets 2 weeks of paid paternity leave and a bunch of flowers sent to his house. He signs up to the childcare scheme so that he doesn’t have to pay National Insurance on the first £243 of his childcare. The accounts team makes it all happen seamlessly, as they did with his Give As You Earn payments, which come out of his wages and go straight to his favorite charity. Reg’s sales career is going well. He’s grateful for the help that he gets from the product support team. How do they answer all those 900-ish support calls so effortlessly each month? He’s impressed with the patches that are sent out to customers who find “interesting behavior” in their tools, and to the customers who just must have that new feature. A little later in his career at Red Gate, Reg decides that he’d like to learn about management. He goes on some management training specially customised for Red Gate, joins the Management Book Club, and gets together with other new managers to brainstorm how to get the most out of one to one meetings with his team. Reg decides to go for a game of Foosball to celebrate his good fortune with his team, and has to wait for Finance to finish. While he’s waiting, he reflects on the wonderful time he’s had at Red Gate. He can’t put his finger on what it is exactly, but he knows he’s on to a good thing. All of the stuff that happened to Reg didn’t just happen magically. We’ve got teams of people working relentlessly behind the scenes to make sure that everyone here is comfortable, safe, well fed and caffeinated to the max.

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