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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• Training v. Teaching

  - by Chris Gardner

  Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2014/05/28/training-v.-teaching.aspxAs some of you may know, I recently accepted a position to teach an undergraduate course at my alma mater. Yesterday, I had my first day in an academic classroom. I immediately noticed a difference with the interactions between the students. They don't act like students in a professional training or conference talk. I wanted to use this opportunity to enumerate some of those differences. The immediate thing I noticed was the lack of open environment. This is not to say the class was hostile towards me. I am used to entering the room, bantering with audience, loosening everyone a bit, and flowing into the discussion. A purely academic audience does not banter. At least, they do not banter on day one. I think I can attribute this to two factors. This first is a greater perception of authority. In a training or conference environment, I am an equal with the audience. This is true even if I am being a subject matter expert. We're all professionals. We're all there to learn from each other, share our stories, and enjoy the journey. In the academic classroom, there was a distinct class difference. I had forgotten about this distinction; I had the professional familiarity with the staff by the time I completed my masters. This leads to the other distinction. These was an expectation of performance. At conference and professional training, there is generally no (immediate) grading. This may be a preparation for a certification exam, but I'm not the one responsible for delivering the exam. This was not the case in the academic classroom. These students are battling for points, and I am the sole arbiter. These students are less likely to let the material wash over them, applying the material to their past experiences. They were down taking notes. I don't want to leave the impression that there was no interact in the classroom. I spent a good deal of time doing problems with the class on the whiteboard. I tried to get the class to help me work out the steps. This opened up a few of them. After every conference or training class, I always get a few people that will email me afterward to continue the conversation. I am very curious to see if anybody comes to my office hours tomorrow. However, that is a curiosity that will have to wait until tomorrow.

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• ATG Live Webcast Nov. 29th: Endeca "Evolutionizes" E-Business Suite

  - by Bill Sawyer

  If you have ever wanted any of the following within Oracle E-Business Suite: Complete Data View Advanced Searching Across Organizations and Flexfields Advanced Visualization including Charts, Metrics, and Cross Tabs Guided Navigation Then you might want to attend this webcast to learn more about Oracle Endeca's integration with Oracle E-Business Suite. Oracle Endeca includes an unstructured data correlation and analytics engine, together with catalog search and guided navigation capabilities. This webcasts focuses on the details behind Oracle Endeca's integration with Oracle E-Business Suite. It demonstrates how you can extend the use of Oracle Endeca into other areas of Oracle E-Business Suite. Date:             Thursday, November 29, 2012Time:             8:00 AM - 9:00 AM Pacific Standard TimePresenter:   Osama Elkady, Senior DirectorWebcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103192To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  595335921If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

  - by Richard Lefebvre

  Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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• Improving the performance of JDeveloper11g (part 2) and JVMs in general

  - by asantaga

  Just received an email from one of our JVM developers who read my blog entry on Performance tuning JDeveloper11g and he's confirmed that all of the above parameters are totally supported :-) He's also provided a description of the parameters so we can learn what magic is actually being applied. - -XX:+AggressiveOpts -- this enables the latest and greatest JVM optimizations. It will likely help most Java applications. It's fully supported. The downside of it is that because it has the latest and greatest optimizations, there is some small probability that it may not offer as good of an experience. As those features enabled with this command line option have "matured", they are made the default in a future JDK release. So, you can think of this command line option as the place where the newest optimizations get introduced. Some time later they are moved out from under AggressiveOpts to become default behavior. -XX:+OptimizeStringConcat -- only works with the -server JVM. It may be enabled by the default in a future JDK 7 update release. This option delays the construction of a StringBuilder/StringBuffer and attempts to avoid re-sizing the underlying char[] by attempting to detect the size of the char[] to allocate based on what's being appended to the StringBuilder/StringBuffer. -XX:+UseStringCache -- I would not suggest using this unless you knew that JDeveloper allocated the same string over and over again. And, the string that's allocated over and over again is one of the first 100,000 allocated strings. In short, I'd recommend against using it. And, in fact, in Java 7 (currently) does not include this feature. -XX:+UseCompressedOops -- applicable to 64-bit JVMs. And, if you're using a 64-bit JVM, I'd suggest you use it. It's auto enabled in JDK 7 64-bit JVMs and later JDK 6 64-bit JVMs enable it by default too. -XX:+UseGCOverheadLimit -- by default this option is already enabled. One other command line option to consider is -XX:+TieredCompilation for a JDK 6 Update 25 or later, or JDK 7. This gives you the startup of a -client JVM and the peak performance of a -server JVM. Awesome-ness!  Finally, Charlies also pointed out to me a "new" book he's just published where he goes into the details of JVM tuning, a must for all Fusion Middleware tuning exercises..  (click the book)  Thanks Charlie!

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• It happens only at Devoxx ...

  - by arungupta

  After attending several Java conferences world wide, this was my very first time at Devoxx. Here are some items I found that happens only at Devoxx ... Pioneers of theater-style seating - This not only provides comfortable seating for each attendee but the screens are very clearly visible to everybody in the room. Intellectual level of attendees is very high - Read more explanation on the Java EE 6 lab blog. In short, a lab, 1/3 of the content delivered at Devoxx 2011, could not be completed at other developer days in more than 1/3 the time. Snack box for lunches - Even though this suits well to the healthy lifestyle of multiple-snacks-during-a-day style but leaves attendees hungry sooner in the day. The longer breaks before the next snack in the evening does not help at all. Fortunately, Azure cupcakes and Android ice creams turned out to be handy. I finally carried my own apple :-) Wrist band instead of lanyard - The good part about this is that once tied to your hand then you are less likely to forget in your room. But OTOH you are a pretty much a branded conference attendee all through out the city. It was cost effective as it costed 20c as opposed to 1 euro for the lanyard. Live streaming from theater #8 (the biggest room) on parleys.com All talks recorded and released on parleys.com over next year. This allows attendees to not to miss any session and watch replay at their own leisure. Stephan promised to start sharing the sessions by mid December this year. No need to pre-register for a session - This is true for most of the conferences but bigger rooms (+ overflow room for key sessions) provide sufficient space for all those who want to attend the session. And of course all sessions are available on parleys.com anyway! Community votes on whiteboard - Devoxx attendees gets a chance to vote on topics ranging from their favorite non-Java language, operating system, or love from Oracle. Captured pictures at the end of Day 2 are shown below. Movie on the last but one night - This year it was The Adventures of Tintin and was lots of fun. Fries with mayo - This is a typical Belgian thing. Guys going in ladies room to avoid the long queues ... wow! Tweet wall everywhere and I mean literally everywhere, in rooms, hallways, front desk, and other places. The tweet picking algorithm was not very clear as I never saw my tweet appear on the wall ;-) You can also watch it at wall.devoxx.com. Cozy speaker dinner with great food and wine List of parallel and upcoming sessions displayed on the screen - This makes the information more explicit with the attendees. REST API with multiple mobile clients - This API is also used by some other conferences as well. And there always is iphone.devoxx.com. Steering committee members were recognized multiple times. The committee members were clearly identifiable wearing red hoodies. The wireless SSID was intuitive "Devoxx" but hidden to avoid some crap from Microsoft Windows. All of 9000 addresses were used up most of the times with each attendee having multiple devices. A 1 GB fibre optic cable was stretched to Metropolis to support the required network bandwidth. Stephan is already planning to upgrade the equipment and have a better infrastructure next year. Free water, soda, juice in a cooler Kinect connected to TV screens so that attendees can use their hands to browse through the list of sesssions. #devoxxblog, #devoxxwomen, #devoxxfrance, #devoxxgreat, #devoxxsuggestions And Devoxx attendees are called Devoxxians ... how cool is that ? :-) What other things do you think happen only at Devoxx ? And now the pictures from the community whiteboard: And a more complete album (including bigger pics of community votes) is available below:

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• Proving What You are Worth

  - by Ted Henson

  Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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• We need you! Sign up now to give Oracle your feedback on future product design trends at OpenWorld 2012

  - by mvaughan

  By Kathy Miedema, Oracle Applications User Experience Get the most from your Oracle OpenWorld 2012 experience and participate in a usability feedback session, where your expertise will help Oracle develop unbeatable products and solutions. Sign up to attend a one-hour session during Oracle OpenWorld. You’ll learn about Oracle’s future design trends -- including mobile applications and social networking -- and how these trends will affect your users down the road. A street scene from Oracle OpenWorld 2011. Oracle’s usability experts will guide you through practical learning sessions on the user experience of various business applications, middleware, and more. All user feedback sessions will be conducted October 1–3 at the InterContinental San Francisco Hotel on Howard Street, just a few steps away from the Moscone Center. To best match you with a user feedback activity, we will ask you about your role at your company. Our user feedback opportunities include focus groups, surveys, and one-on-one sessions with usability engineers. What do you get out of it? Customer and partner participants in the past have been surprised to learn how tuned in Oracle is to work that their applications users do every day. Oracle’s User Experience team members are trained to listen carefully, ask specific questions, interpret your answers, and work with designers to create products and solutions that suit your needs. Our goal is to help make you and your users more productive and efficient. Learn about Oracle’s process, and take advantage of the chance to give your specific feedback to the designers who create the enterprise applications of your future. See for yourself how Oracle collects feedback and measures its designs for turning them into code. Seats are limited for Oracle’s user feedback sessions, so sign up now by sending an e-mail to [email protected] with the subject line: Sign Me Up for an Oracle OpenWorld 2012 UX Session. For more information about customer feedback sessions and what you can learn from them, please visit the Usable Apps website. When: Monday-Wednesday during OpenWorld 2012, Oct. 1-3 Where: The InterContinental San Francisco Hotel How to sign up: RSVP now by sending an email to [email protected] with the subject line “Sign me up for an OOW 2012 UX Session.” Learn more: Visit the Usable Apps website at Get Involved.

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• Send an E-mail Quickly with the GmailThis! Bookmarklet

  - by Asian Angel

  Sometimes you need to send out a quick e-mail for a project that you are working on, something really important that you just remembered, or perhaps just a note to yourself. If you use Gmail and like keeping things simple then join us as we look at the GmailThis! Bookmarklet. GmailThis! in Action To get set up all that you need to do is visit the webpage (link provided below) and drag the bookmarklet to your “Bookmarks Toolbar”. For our example we decided to go with the “personal note” approach. As you can see here we selected/highlighted a portion of the text and then clicked on our new bookmarklet. The bookmarklet will automatically copy and paste the name of the webpage, the URL, and any text that you selected/highlighted into the new e-mail. A nice feature that we liked was that it opened in a new temporary window to help focus on composing our letter. This is what you will see when you have finished your letter and clicked “Send”. The window will automatically close itself after a few seconds so that you do not even have to worry with it afterwards. Looking at our “Inbox” there is our new e-mail looking oh so nice. Conclusion If you need to send out a quick e-mail using your Gmail account then this bookmarklet makes it as quick and simple as possible. This is definitely one to add to your bookmarklets collection. Links Get the GmailThis! Bookmarklet for your browser Similar Articles Productive Geek Tips How to Send and Receive Hotmail from Your Gmail AccountShare Your Favorite Webpages with the AddThis BookmarkletPower Up and Manage Your Windows Send To Menu with Send To ToysTurn off New Mail Notification for PocoMail Junk Mail FolderCreate an Email Template in Outlook 2003 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar Manage Photos Across Different Social Sites With Dropico Test Drive Windows 7 Online

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• New ZFS Encryption features in Solaris 11.1

  - by darrenm

  Solaris 11.1 brings a few small but significant improvements to ZFS dataset encryption.  There is a new readonly property 'keychangedate' that shows that date and time of the last wrapping key change (basically the last time 'zfs key -c' was run on the dataset), this is similar to the 'rekeydate' property that shows the last time we added a new data encryption key. $ zfs get creation,keychangedate,rekeydate rpool/export/home/bob NAME PROPERTY VALUE SOURCE rpool/export/home/bob creation Mon Mar 21 11:05 2011 - rpool/export/home/bob keychangedate Fri Oct 26 11:50 2012 local rpool/export/home/bob rekeydate Tue Oct 30 9:53 2012 local The above example shows that we have changed both the wrapping key and added new data encryption keys since the filesystem was initially created.  If we haven't changed a wrapping key then it will be the same as the creation date.  It should be obvious but for filesystems that were created prior to Solaris 11.1 we don't have this data so it will be displayed as '-' instead. Another change that I made was to relax the restriction that the size of the wrapping key needed to match the size of the data encryption key (ie the size given in the encryption property).  In Solaris 11 Express and Solaris 11 if you set encryption=aes-256-ccm we required that the wrapping key be 256 bits in length.  This restriction was unnecessary and made it impossible to select encryption property values with key lengths 128 and 192 when the wrapping key was stored in the Oracle Key Manager.  This is because currently the Oracle Key Manager stores AES 256 bit keys only.  Now with Solaris 11.1 this restriciton has been removed. There is still one case were the wrapping key size and data encryption key size will always match and that is where they keysource property sets the format to be 'passphrase', since this is a key generated internally to libzfs and to preseve compatibility on upgrade from older releases the code will always generate a wrapping key (using PKCS#5 PBKDF2 as before) that matches the key length size of the encryption property. The pam_zfs_key module has been updated so that it allows you to specify encryption=off. There were also some bugs fixed including not attempting to load keys for datasets that are delegated to zones and some other fixes to error paths to ensure that we could support Zones On Shared Storage where all the datasets in the ZFS pool were encrypted that I discussed in my previous blog entry. If there are features you would like to see for ZFS encryption please let me know (direct email or comments on this blog are fine, or if you have a support contract having your support rep log an enhancement request).

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• SQL Saturday 43 (Redmond, WA) Review

  - by BuckWoody

  Last Saturday (June 12th) we held a “SQL Saturday” (more about those here) event in Redmond, Washington. The event was held at the Microsoft campus, at the Mixer in our new location called the “Commons”. This is a mall-like area that we have on campus, and the Mixer is a large building with lots of meeting rooms, so it made a perfect location for the event. There was a sign to find the parking, and once there they had a sign to show how to get to the building. Since it’s a secure facility, Greg Larsen and crew had a person manning the door so that even late arrivals could get in. We had about 400 sign up for the event, and a little over 300 attend (official numbers later). I think we would have had a lot more, but the sun was out – and you just can’t underestimate the effect of that here in the Pacific Northwest. We joke a lot about not seeing the sun much, but when a day like what we had on Saturday comes around, and on a weekend at that, you’d cancel your wedding to go outside to play in the sun. And your spouse would agree with you for doing it. We had some top-notch speakers, including Clifford Dibble and Kalen Delany. The food was great, we had multiple sponsors (including Confio who seems to be at all of these) and the attendees were from all over the professional spectrum, from developers to BI to DBA’s. Everyone I saw was very engaged, and when I visited room-to-room I saw almost no one in the halls – everyone was in the sessions. I also saw a much larger Microsoft presence this year, especially from Dan Jones’ team. I had a great turnout at my session, and yes, I was wearing an Oracle staff shirt. I did that because I wanted to show that the session I gave on “SQL Server for the Oracle DBA” was non-marketing – I couldn’t exactly bash Oracle wearing their colors! These events are amazing. I can’t emphasize enough how much I appreciate the volunteers and how much work they put into these events, and to you for coming. If you’re reading this and you haven’t attended one yet, definitely find out if there is one in your area – and if not, start one. It’s a lot of work, but it’s totally worth it.       Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• eSTEP Newsletter for October 2013 now available

  - by uwes

  Dear Partners,We would like to let you know that the October'13 issue of our Newsletter is now available.The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence.Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan VosYou can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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• eSTEP Newsletter for October 2013 Now Available

  - by Cinzia Mascanzoni

  The October'13 issue of our Newsletter is now available. The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence. Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan Vos You can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below. URL: http://launch.oracle.com/ PIN: eSTEP_2011 Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab.

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• Do other developers feel that as they get better, it becomes harder to get jobs?

  - by nbv4

  When I was starting out, it seemed I had a much better time getting interviews and passing them. But now that I'm more experienced, I'm finding that its harder and harder to find a job. Do other developers out there feel the same way? I'll give you an example. I did an interview last Wednesday. It was a small start-up with only one other engineer and the CEO. They flew me in from Ohio (they are SF based). When I got there, they had me write them a link shortener, which took me about 10 minutes to write. I was supposed to be there all day working on this. When I finished it early, the interviewer seemed kind of shocked. After that, we were talking, and I asked him what they use to store data. He told me Mongo. I ask why he decided to use mongo. He then stammered and mumbled his answer, which basically boiled down to "We're using it because Mongo is a the trendy database technology and we don't want to be left out", which I've found is pretty much most common reason people use NoSQL these days. The interviewer quickly ended the interview and pretty much shoved me out the door. I was supposed to have lunch with the CEO, but I he kicked me out before I had a chance. The intervier wasn't mean or rude, (and neither was I). After I got back to Ohio, I got an email from them saying "I wasn't a fit". This sot of thing happens to me all the time. I'm starting to think "not a fit" can sometimes mean "are too high of a skill level that we are". Is this all in my head, or do other experienced developers notice the same thing happening? Back when I used to struggle with coding problems, I would work with the interviewer and it would be a positive thing and I'd get hired. But now I usually blow through the coding part, and the interviewer being left speechless is working against me. Should I feign struggling with coding problems?

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• Survey: Your Plans for Adopting New Firefox Releases?

  - by Steven Chan (Oracle Development)

  Mozilla is committing to releasing new Firefox versions every six weeks.  Mozilla released Firefox 5 this week.  With this release, Mozilla states that Firefox 4 is End-of-Life and will not receive any additional security updates.  In a comment thread posted on to a Mike Kaply's blog article discussing these new Firefox policies, Asa Dotzler from Mozilla stated: ... Enterprise has never been (and I’ll argue, shouldn’t be) a focus of ours. Until we run out of people who don’t have sysadmins and enterprise deployment teams looking out for them, I can’t imagine why we’d focus at all on the kinds of environments you care so much about.  In a later comment, he added: ... A minute spent making a corporate user happy can better be spent making many regular users happy. I’d much rather Mozilla spending its limited resources looking out for the billions of users that don’t have enterprise support systems already taking care of them. Asa then confirmed that every new Firefox release will put the previous one into End-of-Life: As for John’s concern, “By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won’t go EOL when Firefox 6 is released?” He has the opposite of guarantees that won’t happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6.  He added: “You’re basically saying you don’t care about corporations.” Yes, I’m basically saying that I don’t care about making Firefox enterprise friendly. Kev Needham, Channel Manager at Mozilla later stated to PC Mag: The Web and Web browsers continue to evolve rapidly. Mozilla's focus is on providing users with the best Web experience possible, and Firefox needs to evolve at the pace the Web's users and developers expect. By releasing small, focused updates more often, we are able to deliver improved security and stability even as we introduce new features, which is better for our users, and for the Web.We recognize that this shift may not be compatible with a large organization's IT Policy and understand that it is challenging to organizations that have effort-intensive certification polices. However, our development process is geared toward delivering products that support the Web as it is today, while innovating and building future Web capabilities. Tying Firefox product development to an organizational process we do not control would make it difficult for us to continue to innovate for our users and the betterment of the Web.  Your feedback needed for E-Business Suite certifications  Mozilla's new support policy has significant implications for enterprise users of Firefox with Oracle E-Business Suite.  We are reviewing the implications for our certification and support policies for Firefox now.  It would be very helpful if you could let me know about your organisation's plans for Firefox in light of this new information.  Please feel free to drop me a private email, or post a comment here if that's appropriate. 

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• Violation of the DRY Principle

  - by Onorio Catenacci

  I am sure there's a name for this anti-pattern somewhere; however I am not familiar enough with the anti-pattern literature to know it. Consider the following scenario: or0 is a member function in a class. For better or worse, it's heavily dependent on class member variables. Programmer A comes along and needs functionality like or0 but rather than calling or0, Programmer A copies and renames the entire class. I'm guessing that she doesn't call or0 because, as I say, it's heavily dependent on member variables for its functionality. Or maybe she's a junior programmer and doesn't know how to call it from other code. So now we've got or0 and c0 (c for copy). I can't completely fault Programmer A for this approach--we all get under tight deadlines and we hack code to get work done. Several programmers maintain or0 so it's now version orN. c0 is now version cN. Unfortunately most of the programmers that maintained the class containing or0 seemed to be completely unaware of c0--which is one of the strongest arguments I can think of for the wisdom of the DRY principle. And there may also have been independent maintainance of the code in c. Either way it appears that or0 and c0 were maintained independent of each other. And, joy and happiness, an error is occurring in cN that does not occur in orN. So I have a few questions: 1.) Is there a name for this anti-pattern? I've seen this happen so often I'd find it hard to believe this is not a named anti-pattern. 2.) I can see a few alternatives: a.) Fix orN to take a parameter that specifies the values of all the member variables it needs. Then modify cN to call orN with all of the needed parameters passed in. b.) Try to manually port fixes from orN to cN. (Mind you I don't want to do this but it is a realistic possibility.) c.) Recopy orN to cN--again, yuck but I list it for sake of completeness. d.) Try to figure out where cN is broken and then repair it independently of orN. Alternative a seems like the best fix in the long term but I doubt the customer will let me implement it. Never time or money to fix things right but always time and money to repair the same problem 40 or 50 times, right? Can anyone suggest other approaches I may not have considered? If you were in my place, which approach would you take? If there are other questions and answers here along these lines, please post links to them. I don't mind removing this question if it's a dupe but my searching hasn't turned up anything that addresses this question yet. EDIT: Thanks everyone for all the thoughtful responses. I asked about a name for the anti-pattern so I could research it further on my own. I'm surprised this particular bad coding practice doesn't seem to have a "canonical" name for it.

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• MySQL Server 5.6 defaults changes

  - by user12626240

  We're improving the MySQL Server defaults, as announced by Tomas Ulin at MySQL Connect. Here's what we're changing:  Setting  Old  New  Notes back_log  50  50 + ( max_connections / 5 ) capped at 900 binlog_checksum  off  CRC32  New variable in 5.6 binlog_row_event_max_size  1k  8k flush_time  1800  Windows changes from 1800 to 0  Was already 0 on other platforms host_cache_size  128  128 + 1 for each of the first 500 max_connections + 1 for every 20 max_connections over 500, capped at 2000  New variable in 5.6 innodb_autoextend_increment  8  64  Now affects *.ibd files. 64 is 64 megabytes innodb_buffer_pool_instances  0  8. On 32 bit Windows only, if innodb_buffer_pool_size is greater than 1300M, default is innodb_buffer_pool_size / 128M innodb_concurrency_tickets  500  5000 innodb_file_per_table  off  on innodb_log_file_size  5M  48M  InnoDB will always change size to match my.cnf value. Also see innodb_log_compressed_pages and binlog_row_image innodb_old_blocks_time 0  1000 1 second innodb_open_files  300  300; if innodb_file_per_table is ON, higher of table_open_cache or 300 innodb_purge_batch_size  20  300 innodb_purge_threads  0  1 innodb_stats_on_metadata  on  off join_buffer_size 128k  256k max_allowed_packet  1M  4M max_connect_errors  10  100 open_files_limit  0  5000  See note 1 query_cache_size  0  1M query_cache_type  on/1  off/0 sort_buffer_size  2M  256k sql_mode  none  NO_ENGINE_SUBSTITUTION  See later post about default my.cnf for STRICT_TRANS_TABLES sync_master_info  0  10000  Recommend: master_info_repository=table sync_relay_log  0  10000 sync_relay_log_info  0  10000  Recommend: relay_log_info_repository=table. Also see Replication Relay and Status Logs table_definition_cache  400  400 + table_open_cache / 2, capped at 2000 table_open_cache  400  2000   Also see table_open_cache_instances thread_cache_size  0  8 + max_connections/100, capped at 100 Note 1: In 5.5 there was already a rule to make open_files_limit 10 + max_connections + table_cache_size * 2 if that was higher than the user-specified value. Now uses the higher of that and (5000 or what you specify). We are also adding a new default my.cnf file and guided instructions on the key settings to adjust. More on this in a later post. We're also providing a page with suggestions for settings to improve backwards compatibility. The old example files like my-huge.cnf are obsolete. Some of the improvements are present from 5.6.6 and the rest are coming. These are ideas, and until they are in an official GA release, they are subject to change. As part of this work I reviewed every old server setting plus many hundreds of emails of feedback and testing results from inside and outside Oracle's MySQL Support team and the many excellent blog entries and comments from others over the years, including from many MySQL Gurus out there, like Baron, Sheeri, Ronald, Schlomi, Giuseppe and Mark Callaghan. With these changes we're trying to make it easier to set up the server by adjusting only a few settings that will cause others to be set. This happens only at server startup and only applies to variables where you haven't set a value. You'll see a similar approach used for the Performance Schema. The Gurus don't need this but for many newcomers the defaults will be very useful. Possibly the most unusual change is the way we vary the setting for innodb_buffer_pool_instances for 32-bit Windows. This is because we've found that DLLs with specified load addresses often fragment the limited four gigabyte 32-bit address space and make it impossible to allocate more than about 1300 megabytes of contiguous address space for the InnoDB buffer pool. The smaller requests for many pools are more likely to succeed. If you change the value of innodb_log_file_size in my.cnf you will see a message like this in the error log file at the next restart, instead of the old error message: [Warning] InnoDB: Resizing redo log from 2*64 to 5*128 pages, LSN=5735153 One of the biggest challenges for the defaults is the millions of installations on a huge range of systems, from point of sale terminals and routers though shared hosting or end user systems and on to major servers with lots of CPU cores, hundreds of gigabytes of RAM and terabytes of fast disk space. Our past defaults were for the smaller systems and these change that to larger shared hosting or shared end user systems, still with a bias towards the smaller end. There is a bias in favour of OLTP workloads, so reporting systems may need more changes. Where there is a conflict between the best settings for benchmarks and normal use, we've favoured production, not benchmarks. We're very interested in your feedback, comments and suggestions.

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• Your Cinnamon Roll & Morning Coffee: Powered by Oracle Enterprise Manager

  - by Ruma Sanyal

  1024x768 Truth be told, as I was getting my morning coffee today, I was pondering the recent election results more than Oracle [there, I said it]. But then an email from Glen Hawkins from the Enterprise Management team hit my Inbox and I started viewing this video. It was about the world’s largest convenience store chain, 7-Eleven, focusing on creating the best Digital Guest Experience (DGE) for their customers. Turns out that Oracle Enterprise Manager (OEM) powers 7-Eleven’s DGE Middleware Platform as a Service solution that consists of Oracle SOA Suite, Exalogic, and Exadata. “We need to present a consistent view of 7-Eleven across all our endpoints: 10,000 stores & various digital entities like our websites and apps”, said Ronald Clanton, the DGE Program Director for 7-Eleven. As 7-Eleven was rolling out a loyalty program with mobile support across multiple geos, it had many complex business & technical requirements, including supporting a wide variety of different apps, 10M guests in NA alone, ability to support high speed transactions, and very aggressive timelines. A key requirement was shortening the cycle for provisioning new environments. Whereas with other vendors this would take a few weeks, Oracle consulting showed them how with OEM provisioning new environments would take half a day, which was quite impressive. 7-Eleven has started to roll out this new program and are delighted to report that some provisioning cycles are as low as 10 minutes which includes provisioning the full Oracle SOA suite, Exalogic and more. They are delighted with OEM’s reporting capabilities and customization thereof. Watch the video to see for yourself. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• MySQL Enterprise Monitor 3.0.11 has been released

  - by Andy Bang

  We are pleased to announce that MySQL Enterprise Monitor 3.0.11 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud in about 1 week. This is a maintenance release that includes a few new features and fixes a number of bugs. You can find more information on the contents of this release in the change log. You will find binaries for the new release on My Oracle Support. Choose the "Patches & Updates" tab, and then choose the "Product or Family (Advanced Search)" side tab in the "Patch Search" portlet. You will also find the binaries on the Oracle Software Delivery Cloud in approximately 1 week. Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. Based on feedback from our customers, MySQL Enterprise Monitor (MEM) 3.0 offers many significant improvements over previous releases. Highlights include: Policy-based automatic scheduling of rules and event handling (including email notifications) make administration of scale-out easier and automatic Enhancements such as automatic discovery of MySQL instances, centralized agent configuration and multi-instance monitoring further improve ease of configuration and management The new cloud and virtualization-friendly, "agent-less" design allows remote monitoring of MySQL databases without the need for any remote agents Trends, projections and forecasting - Graphs and Event handlers inform you in advance of impending file system capacity problems Zero Configuration Query Analyzer - Works "out of the box" with MySQL 5.6 Performance_Schema (supported by 5.6.14 or later) False positives from flapping or spikes are avoided using exponential moving averages and other statistical techniques Advisors can analyze data across an entire group; for example, the Replication Configuration Advisor can scan an entire topology to find common configuration errors like duplicate server UUIDs or a slave whose version is less than its master's More information on the contents of this release is available here: What's new in MySQL Enterprise Monitor 3.0? MySQL Enterprise Edition: Demos MySQL Enterprise Monitor Frequently Asked Questions MySQL Enterprise Monitor Change History More information on MySQL Enterprise and the Enterprise Monitor can be found here: http://www.mysql.com/products/enterprise/ http://www.mysql.com/products/enterprise/monitor.html http://www.mysql.com/products/enterprise/query.html http://forums.mysql.com/list.php?142 If you are not a MySQL Enterprise customer and want to try the Monitor and Query Analyzer using our 30-day free customer trial, go to http://www.mysql.com/trials, or contact Sales at http://www.mysql.com/about/contact. If you haven't looked at MEM recently, and especially MEM 3.0, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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• Registering domain during christmas holydays

  - by arkascha

  One of the domain names I tried to register previously has been blocked by a domain grabber two days prior to my own attempt. That was about 1 year ago. The attempt to buy the domain from that person failed due to a totally exaggerated price. So I dropped the issue and watched the domain (offered at sedo.com). As expected there were no more offers, the domain was not sold. Now I learn from the whois database that the registration of that domain name ends on 25.12.2012 (christmas holyday). This raises two questions for me, I fail to find reliable answers on the internet. So maybe someone experienced here can drop a statement or a hint: is it reasonable that the domain name in question really will be free again when that date mentioned in the whois database up to when the domain is registered has passed? I certainly know that the registration can be prolonged, that is not what I mean. I expect (hope) that that domain grabber does not extend the registration, since it costs money and effort and he failed to sell the domain. Provided this is the case and the domain registration is not prolonged, is that date mentioned reliable? Or might it just be some 'default' date? I would like to try to register that domain name as soon as it is unregistered. Since that domain grabber registered that domain only two days before my own registration attempt I would like to prevent such annoying interference next time. So I ask myself: is it possible to register a domain name on a holyday? I mean not to send an email to my provider to do so on that day or before, but to actually have to process taking place as not to wait for 1-2 days after the unregistration? My own provider which I am very happy with does not offer such service on a holyday (which is perfectly understandable). They are 'still checking' if they can offer something automatic. I researched and did not find an answer to the question if that is possible at all. Is an autoomatic registration attempt on a holyday possible? Where can I do that? Is that reliable? Thanks for any reply!

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• MySQL Enterprise Monitor 3.0.3 Is Now Available

  - by Andy Bang

  We are pleased to announce that MySQL Enterprise Monitor 3.0.3 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud with the November update in about 1 week. This is a maintenance release that fixes a number of bugs. You can find more information on the contents of this release in the change log. You will find binaries for the new release on My Oracle Support. Choose the "Patches & Updates" tab, and then use the "Product or Family (Advanced Search)" feature. You will also find the binaries on the Oracle Software Delivery Cloud in approximately 1 week. Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. Based on feedback from our customers, MySQL Enterprise Monitor (MEM) 3.0 offers many significant improvements over previous releases. Highlights include: Policy-based automatic scheduling of rules and event handling (including email notifications) make administration of scale-out easier and automatic Enhancements such as automatic discovery of MySQL instances, centralized agent configuration and multi-instance monitoring further improve ease of configuration and management The new cloud and virtualization-friendly, "agent-less" design allows remote monitoring of MySQL databases without the need for any remote agents Trends, projections and forecasting - Graphs and Event handlers inform you in advance of impending file system capacity problems Zero Configuration Query Analyzer - Works "out of the box" with MySQL 5.6 Performance_Schema (supported by 5.6.14 or later) False positives from flapping or spikes are avoided using exponential moving averages and other statistical techniques Advisors can analyze data across an entire group; for example, the Replication Configuration Advisor can scan an entire topology to find common configuration errors like duplicate server UUIDs or a slave whose version is less than its master's More information on the contents of this release is available here: What's new in MySQL Enterprise Monitor 3.0? MySQL Enterprise Edition: Demos MySQL Enterprise Monitor Frequently Asked Questions MySQL Enterprise Monitor Change History More information on MySQL Enterprise and the Enterprise Monitor can be found here: http://www.mysql.com/products/enterprise/ http://www.mysql.com/products/enterprise/monitor.html http://www.mysql.com/products/enterprise/query.html http://forums.mysql.com/list.php?142 If you are not a MySQL Enterprise customer and want to try the Monitor and Query Analyzer using our 30-day free customer trial, go to http://www.mysql.com/trials, or contact Sales at http://www.mysql.com/about/contact. If you haven't looked at MEM recently, and especially MEM 3.0, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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• ATG Live Webcast Dec. 6th: Minimizing EBS Maintenance Downtimes

  - by Bill Sawyer

  This webcast provides an overview of the plans and decisions you can make, and the actions you can take, that will help you minimize maintenance downtimes for your E-Business Suite instances. It is targeted to system administrators, DBAs, developers, and implementers. This session, led by Elke Phelps, Senior Principal Product Manager, and Santiago Bastidas, Principal Product Manager, will cover best practices, tools, utilities, and tasks to minimize your maintenance downtimes during the four key maintenance phases. Topics will include: Pre-Patching: Reviewing the list of patches and analyzing their impact Patching Trials: Testing the patch prior to actual production deployment Patch Deployment: Applying patching to your system Post Patching Analysis: Validating the patch application Date:                Thursday, December 6, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Elke Phelps, Senior Principal Product Manager                         Santiago Bastidas, Principal Product Manager Webcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103200To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  595757500 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Alert: It is No Longer 1982, So Why is CRM Still There?

  - by Mike Stiles

  Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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• eSTEP Newsletter December 2012

  - by uwes

  Dear Partners,We would like to inform you that the December issue of our Newsletter is now available.The issue contains informations to the following topics: Notes from Corporate: It's Earth day - Every Day, Oracle SPARC Newsletter, Pre-Built Developer VMs (for Oracle VM VirtualBox), Oracle Database Appliance Now Certified by SAP, Database High Availability, Cultivating Business-Led Innovation Technical Corner: Geek Fest! Talking About the Design of the T4 and T5 SPARC Chips, Blog: Is This Your Idea of Disaster Recovery?; Oracle® Practitioner Guide - A Pragmatic Approach to Cloud Adoption; Oracle Practitioner Guide: A pragmatic Approach to Cloud Adoption; Darren Moffat Explains the new ZFS Encryption Features in Solaris 11.1; Command Summary: Basic Operations with the Image Packaging System; SPARC T4 Server Delivers Outstanding Performance on Oracle Business Intelligence Enterprise Edition 11g; SPARC T4-4 Servers Set First World Record on PeopleSoft HCM 9.1 Benchmark; Sun ZFS Appliance Monitor Refresh: Core Factor Table; Remanufactured Systems Program for Sun Systems from Oracle; Reminder: Oracle Premier Support for Systems; Reminder: Oracle Platinum Services Learning & Events: eSTEP Events Schedule; Recently Delivered Techcasts; Webinar: Maximum Availibility with Oracle GoldenGate References: LUKOIL Overseas Holding Optimizes Oil Field Development Projects with Integrated Project Management; United Networks Increases Accounting Flexibility and Boosts System Performance with ERP Applications Upgrade; Ziggo Rapidly Creates Applications That Accelerate Communications-Service Orders l How to ...: The Role of Oracle Solaris Zones and Oracle Linux Containers in a Virtualization Strategy; How to Update to Oracle Solaris 11.1; Using svcbundle to Create Manifests and Profiles in Oracle Solaris 11.1; How to Migrate Your Data to Oracle Solaris 11 Using Shadow Migration; How to Script Oracle Solaris 11.1 Zones for Easy Cloning; How to Script Oracle Solaris 11 Zones Creation for a Network-in-a-Box Configuration; How to Know Whether T4 Crypto Accelerators Are in Use; Fault Handling and Prevention – Part 1; Transforming and Consolidating Web Data with Oracle Database; Looking Under the Hood at Networking in Oracle VM Server for x86; Best Way to Migrate Data from Legacy File System to ZFS in Oracle Solaris 11; Special Year End Article: The Top 10 Strategic CIO Issues For 2013 You find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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• S11 launched

  - by unixman

  Now that Oracle Solaris 11 is out, its time to do 2 things -- 1) Its time to see what's in it, what's new and why its important, and then assess why it might make sense to begin evaluating it for your needs and 2) Its time to acknowledge, give thanks to and congratulate all the R&D personnel, architects, engineers, designers and testers who've put in so much effort and energy into helping make Solaris 11 (and SunOS 5.11) what it has become -- starting way back circa 2004 and, more importantly, culminating in the recent years and months -- staying focused on the execution, unwavering in the face of various challenges. For #1 above, here are a few good things to get going with - Watch the product launch replay - Visit the Solaris 11 Spotlight section on oracle.com - Get comfortable through introductory videos and detailed "how-to" guides (ex: how to create and publish IPS packages), white papers on the new default root file system, ZFS, and reap the benefits brought on by the fundamental shift in easing the administration experience - Look at the next level of software lifecycle management that is enabled by technologies such as Automated Installer and Image Packaging System -- that dramatically address patch management-related challenges - Understand how we continue to innovate in areas of service intelligence, reliability and availability - Start to evaluate enhancements in virtualization capabilities -- whether influenced by the need to consolidate or motivated by the need to have increased service mobility across physical systems, leveraging hardware-level abstractions - Gain more control over your network-centric services through enhancements in network resource management, observability and I/O performance - Look beyond your existing infrastructure with confidence that you can re-host and transition to newer systems with the use of Solaris 10 zones running on top of Solaris 11 - Relish in the fact that you can do all this, get your data to be secure and encrypted and more, on both, SPARC and x86-based systems. - Stay informed by keeping an eye on relevant blogs, which we've begun turning up recently. - Go through a hands-on lab - Sign up to take a class or just opt to watch various videos to begin to raise your comfort level with these technologies For #2 above -- There are many ways to do that. One way is to just say "thanks" with an email, a post, or a simple card,  similar to this one seen at a Barnes and Noble store recently.  The front of the card is followed by what's inside... and as the saying goes, now more then ever "it's what's inside that counts" And here's the inside of the card: So, what are you waiting for ? Go download and try it out, and please let us know what you think of it!

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