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• Master Data Management and Cloud Computing

  - by david.butler(at)oracle.com

  Cloud Computing is all the rage these days. There are many reasons why this is so. But like its predecessor, Service Oriented Architecture, it can fall on hard times if the underlying data is left unmanaged. Master Data Management is the perfect Cloud companion. It can materially increase the chances for successful Cloud initiatives. In this blog, I'll review the nature of the Cloud and show how MDM fits in.   Here's the National Institute of Standards and Technology Cloud definition: •          Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.   Cloud architectures have three main layers: applications or Software as a Service (SaaS), Platforms as a Service (PaaS), and Infrastructure as a Service (IaaS). SaaS generally refers to applications that are delivered to end-users over the Internet. Oracle CRM On Demand is an example of a SaaS application. Today there are hundreds of SaaS providers covering a wide variety of applications including Salesforce.com, Workday, and Netsuite. Oracle MDM applications are located in this layer of Oracle's On Demand enterprise Cloud platform. We call it Master Data as a Service (MDaaS). PaaS generally refers to an application deployment platform delivered as a service. They are often built on a grid computing architecture and include database and middleware. Oracle Fusion Middleware is in this category and includes the SOA and Data Integration products used to connect SaaS applications including MDM. Finally, IaaS generally refers to computing hardware (servers, storage and network) delivered as a service.  This typically includes the associated software as well: operating systems, virtualization, clustering, etc.    Cloud Computing benefits are compelling for a large number of organizations. These include significant cost savings, increased flexibility, and fast deployments. Cost advantages include paying for just what you use. This is especially critical for organizations with variable or seasonal usage. Companies don't have to invest to support peak computing periods. Costs are also more predictable and controllable. Increased agility includes access to the latest technology and experts without making significant up front investments.   While Cloud Computing is certainly very alluring with a clear value proposition, it is not without its challenges. An IDC survey of 244 IT executives/CIOs and their line-of-business (LOB) colleagues identified a number of issues:   Security - 74% identified security as an issue involving data privacy and resource access control. Integration - 61% found that it is hard to integrate Cloud Apps with in-house applications. Operational Costs - 50% are worried that On Demand will actually cost more given the impact of poor data quality on the rest of the enterprise. Compliance - 49% felt that compliance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley) would be a major issue. When control is lost, the ability of a provider to directly manage how and where data is deployed, used and destroyed is negatively impacted.  There are others, but I singled out these four top issues because Master Data Management, properly incorporated into a Cloud Computing infrastructure, can significantly ameliorate all of these problems. Cloud Computing can literally rain raw data across the enterprise.   According to fellow blogger, Mike Ferguson, "the fracturing of data caused by the adoption of cloud computing raises the importance of MDM in keeping disparate data synchronized."   David Linthicum, CTO Blue Mountain Labs blogs that "the lack of MDM will become more of an issue as cloud computing rises. We're moving from complex federated on-premise systems, to complex federated on-premise and cloud-delivered systems."    Left unmanaged, non-standard, inconsistent, ungoverned data with questionable quality can pollute analytical systems, increase operational costs, and reduce the ROI in Cloud and On-Premise applications. As cloud computing becomes more relevant, and more data, applications, services, and processes are moved out to cloud computing platforms, the need for MDM becomes ever more important. Oracle's MDM suite is designed to deal with all four of the above Cloud issues listed in the IDC survey.   Security - MDM manages all master data attribute privacy and resource access control issues. Integration - MDM pre-integrates Cloud Apps with each other and with On Premise applications at the data level. Operational Costs - MDM significantly reduces operational costs by increasing data quality, thereby improving enterprise business processes efficiency. Compliance - MDM, with its built in Data Governance capabilities, insures that the data is governed according to organizational standards. This facilitates rapid and accurate reporting for compliance purposes. Oracle MDM creates governed high quality master data. A unified cleansed and standardized data view is produced. The Oracle Customer Hub creates a single view of the customer. The Oracle Product Hub creates high quality product data designed to support all go-to-market processes. Oracle Supplier Hub dramatically reduces the chances of 'supplier exceptions'. Oracle Site Hub masters locations. And Oracle Hyperion Data Relationship Management masters financial reference data and manages enterprise hierarchies across operational areas from ERP to EPM and CRM to SCM. Oracle Fusion Middleware connects Cloud and On Premise applications to MDM Hubs and brings high quality master data to your enterprise business processes.   An independent analyst once said "Poor data quality is like dirt on the windshield. You may be able to drive for a long time with slowly degrading vision, but at some point, you either have to stop and clear the windshield or risk everything."  Cloud Computing has the potential to significantly degrade data quality across the enterprise over time. Deploying a Master Data Management solution prior to or in conjunction with a move to the Cloud can insure that the data flowing into the enterprise from the Cloud is clean and governed. This will in turn insure that expected returns on the investment in Cloud Computing will be realized.       Oracle MDM has proven its metal in this area and has the customers to back that up. In fact, I will be hosting a webcast on Tuesday, April 10th at 10 am PT with one of our top Cloud customers, the Church Pension Group. They have moved all mainline applications to a hosted model and use Oracle MDM to insure the master data is managed and cleansed before it is propagated to other cloud and internal systems. I invite you join Martin Hossfeld, VP, IT Operations, and Danette Patterson, Enterprise Data Manager as they review business drivers for MDM and hosted applications, how they did it, the benefits achieved, and lessons learned. You can register for this free webcast here.  Hope to see you there.

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• ASP.NET Web Forms Extensibility: Control Adapters

  - by Ricardo Peres

  All ASP.NET controls from version 2.0 can be associated with a control adapter. A control adapter is a class that inherits from ControlAdapter and it has the chance to interact with the control(s) it is targeting so as to change some of its properties or alter its output. I talked about control adapters before and they really a cool feature. The ControlAdapter class exposes virtual methods for some well known lifecycle events, OnInit, OnLoad, OnPreRender and OnUnload that closely match their Control counterparts, but are fired before them. Because the control adapter has a reference to its target Control, it can cast it to its concrete class and do something with it before its lifecycle events are actually fired. The adapter is also notified before the control is rendered (BeginRender), after their children are renderes (RenderChildren) and after itself is rendered (Render): this way the adapter can modify the control’s output. Control adapters may be specified for any class inheriting from Control, including abstract classes, web server controls and even pages. You can, for example, specify a control adapter for the WebControl and UserControl classes, but, curiously, not for Control itself. When specifying a control adapter for a page, it must inherit from PageAdapter instead of ControlAdapter. The adapter for a control, if specified, can be found on the protected Adapter property, and for a page, on the PageAdapter property. The first use of control adapters that came to my attention was for changing the output of standard ASP.NET web controls so that they were more based on CSS and less on HTML tables: it was the CSS Friendly Control Adapters project, now available at http://code.google.com/p/aspnetcontroladapters/. They are interesting because you specify them in one location and they apply anywhere a control of the target type is created. Mind you, it applies to controls declared on markup as well as controls created by code with the new operator. So, how do you use control adapters? The most usual way is through a browser definition file. In it, you specify a set of control adapters and their target controls, for a given browser. This browser definition file is a XML file with extension .Browser, and can either be global (%WINDIR%\Microsoft.NET\Framework64\vXXXX\Config\Browsers) or local to the web application, in which case, it must be placed inside the App_Browsers folder at the root of the web site. It looks like this: 1: <browsers> 2: <browser refID="Default"> 3: <controlAdapters> 4: <adapter controlType="System.Web.UI.WebControls.TextBox" adapterType="MyNamespace.TextBoxAdapter, MyAssembly" /> 5: </controlAdapters> 6: </browser> 7: </browsers> A browser definition file targets a specific browser, so you can have different definitions for Chrome, IE, Firefox, Opera, as well as for specific version of each of those (like IE8, Firefox3). Alternatively, if you set the target to Default, it will apply to all. The reason to pick a specific browser and version might be, for example, in order to circumvent some limitation present in that specific version, so that on markup you don’t need to be concerned with that. Another option is through the the current Browser object of the request: 1: this.Context.Request.Browser.Adapters.Add(typeof(TextBox).FullName, typeof(TextBoxAdapter).FullName); This must go very early on the page lifecycle, for example, on the OnPreInit event, or even on Application_Start. You have to specify the full class name for both the target control and the adapter. Of course, you have to do this for every request, because it won’t be persisted. As an example, you may know that the classic TextBox control renders an HTML input tag if its TextMode is set to SingleLine and a textarea if set to MultiLine. Because the textarea has no notion of maximum length, unlike the input, something must be done in order to enforce this. Here’s a simple suggestion: 1: public class TextBoxControlAdapter : ControlAdapter 2: { 3: protected TextBox Target 4: { 5: get 6: { 7: return (this.Control as TextBox); 8: } 9: } 10:  11: protected override void OnLoad(EventArgs e) 12: { 13: if ((this.Target.MaxLength > 0) && (this.Target.TextMode == TextBoxMode.MultiLine)) 14: { 15: if (this.Target.Page.ClientScript.IsClientScriptBlockRegistered("TextBox_KeyUp") == false) 16: { 17: if (this.Target.Page.ClientScript.IsClientScriptBlockRegistered(this.Target.Page.GetType(), "TextBox_KeyUp") == false) 18: { 19: String script = String.Concat("function TextBox_KeyUp(sender) { if (sender.value.length > ", this.Target.MaxLength, ") { sender.value = sender.value.substr(0, ", this.Target.MaxLength, "); } }\n"); 20:  21: this.Target.Page.ClientScript.RegisterClientScriptBlock(this.Target.Page.GetType(), "TextBox_KeyUp", script, true); 22: } 23:  24: this.Target.Attributes["onkeyup"] = "TextBox_KeyUp(this)"; 25: } 26: } 27: 28: base.OnLoad(e); 29: } 30: } What it does is, for every TextBox control, if it is set for multi line and has a defined maximum length, it injects some JavaScript that will filter out any content that exceeds this maximum length. This will occur for any TextBox that you may have on your site, or any class that inherits from it. You can use any of the previous options to register this adapter. Stay tuned for more ASP.NET Web Forms extensibility tips!

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• The Krewe App Post-Mortem

  - by Chris Gardner

  Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2014/05/23/the-krewe-app-post-mortem.aspxNow that teched has come and gone, I thought I would use this opportunity to do a little post-mortem on The Krewe app. It is one thing to test the app at home. It is a completely different animal to see how it responds in the environment TechEd creates. At a future time, I will list all the things that I would like to change with the app. At this point, I will find some good way to get community feedback. I want to break all this down screen by screen. We'll start with the screen I got right. The first of these is the events calendar. This is the one screen that, to you guys, just worked. However, there was an issue here. When I wrote v1 for last year, I was lazy and placed everything in CST. This caused problems with the achievements, which I will explain later. Furthermore, the event locations were not check-in locations. This created another problem with the achievements. Next, we get to the Twitter page. For what this page does, it works great. For those that don't know, I have an Azure Worker Role that polls Twitter pretty close to the rate limit. I cache these results in my database, and serve them upon request. This gives me great control over the content. I just have to remember to flush past tweets after a period, to save database growth. The next screen is the check-in screen. This screen has been the bane of my existence since I first created the thing. Last year, I used a background task to check people out of locations after they traveled. This year, I removed the background task in favor of a foursquare model. You are checked out after 3 hours or when you check-in to some other location. This seemed to work well, until those pesky achievements came into the mix. Again, more on this later. Next, I want to address the Connect and Connections screens together. I wanted to use some of the capabilities of the phone, and NFC seemed a natural choice. From this, I came up with the gamification aspects of the app. Since we are, fundamentally, a networking organization, I wanted to encourage people to actually network. Users could make and share a profile, similar to a virtual business card. I just had to figure out how to get people to use the feature. Why not just give someone a business card? Thus, the achievements were born. This was such a good idea. It would have been a great idea, if I have come up with it about two months earlier... When I came up with these ideas, I had about 2 weeks to implement them. Version 1 of the app was, basically, a pure consumption app. We provided data and centralized it. With version 2, the app became a much more interactive experience. The API was not ready for this change in such a short period of time. Most of this became apparent when I started implementing the achievements. The achievements based on count and specific person when fairly easy. The problem came with tying them to locations and events. This took some true SQL kung fu. This also showed me the rookie mistake of putting CST, not UTC, in the database. Once I got all of that cleaned up, I had to find a way to get the achievement system to talk to the phone. I knew I needed to be able to dynamically add achievements. I wouldn't know the precise location of some things until I got to Houston. I wanted the server to approve the achievements. This, unfortunately, required a decent data connection. Some achievements required GPS levels of location accuracy in areas of network triangulation. All of this became a huge nightmare. My flagship feature was based on some silly assumptions. Still, I managed to get 31 people to get the first achievement (Make 1 Connection.) Quite a few of those managed to get to the higher levels. Soon, I will post a list of the feature and changes that need to happen to the API. This includes things like proper objects for communication, geo-fencing, and caching. However, that is for another day.

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• Creating a podcast feed for iTunes & BlackBerry users using WCF Syndication

  - by brian_ritchie

   In my previous post, I showed how to create a RSS feed using WCF Syndication.  Next, I'll show how to add the additional tags needed to turn a RSS feed into an iTunes podcast.   A podcast is merely a RSS feed with some special characteristics: iTunes RSS tags.  These are additional tags beyond the standard RSS spec.  Apple has a good page on the requirements. Audio file enclosure.  This is a link to the audio file (such as mp3) hosted by your site.  Apple doesn't host the audio, they just read the meta-data from the RSS feed into their system. The SyndicationFeed class supports both AttributeExtensions & ElementExtensions to add custom tags to the RSS feeds. A couple of points of interest in the code below: The imageUrl below provides the album cover for iTunes (170px × 170px) Each SyndicationItem corresponds to an audio episode in your podcast So, here's the code: .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: Consolas, "Courier New", Courier, Monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 1: XNamespace itunesNS = "http://www.itunes.com/dtds/podcast-1.0.dtd"; 2: string prefix = "itunes"; 3:   4: var feed = new SyndicationFeed(title, description, new Uri(link)); 5: feed.Categories.Add(new SyndicationCategory(category)); 6: feed.AttributeExtensions.Add(new XmlQualifiedName(prefix, 7: "http://www.w3.org/2000/xmlns/"), itunesNS.NamespaceName); 8: feed.Copyright = new TextSyndicationContent(copyright); 9: feed.Language = "en-us"; 10: feed.Copyright = new TextSyndicationContent(DateTime.Now.Year + " " + ownerName); 11: feed.ImageUrl = new Uri(imageUrl); 12: feed.LastUpdatedTime = DateTime.Now; 13: feed.Authors.Add(new SyndicationPerson() {Name=ownerName, Email=ownerEmail }); 14: var extensions = feed.ElementExtensions; 15: extensions.Add(new XElement(itunesNS + "subtitle", subTitle).CreateReader()); 16: extensions.Add(new XElement(itunesNS + "image", 17: new XAttribute("href", imageUrl)).CreateReader()); 18: extensions.Add(new XElement(itunesNS + "author", ownerName).CreateReader()); 19: extensions.Add(new XElement(itunesNS + "summary", description).CreateReader()); 20: extensions.Add(new XElement(itunesNS + "category", 21: new XAttribute("text", category), 22: new XElement(itunesNS + "category", 23: new XAttribute("text", subCategory))).CreateReader()); 24: extensions.Add(new XElement(itunesNS + "explicit", "no").CreateReader()); 25: extensions.Add(new XDocument( 26: new XElement(itunesNS + "owner", 27: new XElement(itunesNS + "name", ownerName), 28: new XElement(itunesNS + "email", ownerEmail))).CreateReader()); 29:   30: var feedItems = new List<SyndicationItem>(); 31: foreach (var i in Items) 32: { 33: var item = new SyndicationItem(i.title, null, new Uri(link)); 34: item.Summary = new TextSyndicationContent(i.summary); 35: item.Id = i.id; 36: if (i.publishedDate != null) 37: item.PublishDate = (DateTimeOffset)i.publishedDate; 38: item.Links.Add(new SyndicationLink() { 39: Title = i.title, Uri = new Uri(link), 40: Length = i.size, MediaType = i.mediaType }); 41: var itemExt = item.ElementExtensions; 42: itemExt.Add(new XElement(itunesNS + "subtitle", i.subTitle).CreateReader()); 43: itemExt.Add(new XElement(itunesNS + "summary", i.summary).CreateReader()); 44: itemExt.Add(new XElement(itunesNS + "duration", 45: string.Format("{0}:{1:00}:{2:00}", 46: i.duration.Hours, i.duration.Minutes, i.duration.Seconds) 47: ).CreateReader()); 48: itemExt.Add(new XElement(itunesNS + "keywords", i.keywords).CreateReader()); 49: itemExt.Add(new XElement(itunesNS + "explicit", "no").CreateReader()); 50: itemExt.Add(new XElement("enclosure", new XAttribute("url", i.url), 51: new XAttribute("length", i.size), new XAttribute("type", i.mediaType))); 52: feedItems.Add(item); 53: } 54:   55: feed.Items = feedItems; If you're hosting your podcast feed within a MVC project, you can use the code from my previous post to stream it. Once you have created your feed, you can use the Feed Validator tool to make sure it is up to spec.  Or you can use iTunes: Launch iTunes. In the Advanced menu, select Subscribe to Podcast. Enter your feed URL in the text box and click OK. After you've verified your feed is solid & good to go, you can submit it to iTunes.  Launch iTunes. In the left navigation column, click on iTunes Store to open the store. Once the store loads, click on Podcasts along the top navigation bar to go to the Podcasts page. In the right column of the Podcasts page, click on the Submit a Podcast link. Follow the instructions on the Submit a Podcast page. Here are the full instructions.  Once they have approved your podcast, it will be available within iTunes. RIM has also gotten into the podcasting business...which is great for BlackBerry users.  They accept the same enhanced-RSS feed that iTunes uses, so just create an account with them & submit the feed's URL.  It goes through a similar approval process to iTunes.  BlackBerry users must be on BlackBerry 6 OS or download the Podcast App from App World. In my next post, I'll show how to build the podcast feed dynamically from the ID3 tags within the MP3 files.

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• Implementing an Interceptor Using NHibernate’s Built In Dynamic Proxy Generator

  - by Ricardo Peres

  NHibernate 3.2 came with an included proxy generator, which means there is no longer the need – or the possibility, for that matter – to choose Castle DynamicProxy, LinFu or Spring. This is actually a good thing, because it means one less assembly to deploy. Apparently, this generator was based, at least partially, on LinFu. As there are not many tutorials out there demonstrating it’s usage, here’s one, for demonstrating one of the most requested features: implementing INotifyPropertyChanged. This interceptor, of course, will still feature all of NHibernate’s functionalities that you are used to, such as lazy loading, and such. We will start by implementing an NHibernate interceptor, by inheriting from the base class NHibernate.EmptyInterceptor. This class does not do anything by itself, but it allows us to plug in behavior by overriding some of its methods, in this case, Instantiate: 1: public class NotifyPropertyChangedInterceptor : EmptyInterceptor 2: { 3: private ISession session = null; 4:  5: private static readonly ProxyFactory factory = new ProxyFactory(); 6:  7: public override void SetSession(ISession session) 8: { 9: this.session = session; 10: base.SetSession(session); 11: } 12:  13: public override Object Instantiate(String clazz, EntityMode entityMode, Object id) 14: { 15: Type entityType = Type.GetType(clazz); 16: IProxy proxy = factory.CreateProxy(entityType, new _NotifyPropertyChangedInterceptor(), typeof(INotifyPropertyChanged)) as IProxy; 17: 18: _NotifyPropertyChangedInterceptor interceptor = proxy.Interceptor as _NotifyPropertyChangedInterceptor; 19: interceptor.Proxy = this.session.SessionFactory.GetClassMetadata(entityType).Instantiate(id, entityMode); 20:  21: this.session.SessionFactory.GetClassMetadata(entityType).SetIdentifier(proxy, id, entityMode); 22:  23: return (proxy); 24: } 25: } Then we need a class that implements the NHibernate dynamic proxy behavior, let’s place it inside our interceptor, because it will only need to be used there: 1: class _NotifyPropertyChangedInterceptor : NHibernate.Proxy.DynamicProxy.IInterceptor 2: { 3: private PropertyChangedEventHandler changed = delegate { }; 4:  5: public Object Proxy 6: { 7: get; 8: set;} 9:  10: #region IInterceptor Members 11:  12: public Object Intercept(InvocationInfo info) 13: { 14: Boolean isSetter = info.TargetMethod.Name.StartsWith("set_") == true; 15: Object result = null; 16:  17: if (info.TargetMethod.Name == "add_PropertyChanged") 18: { 19: PropertyChangedEventHandler propertyChangedEventHandler = info.Arguments[0] as PropertyChangedEventHandler; 20: this.changed += propertyChangedEventHandler; 21: } 22: else if (info.TargetMethod.Name == "remove_PropertyChanged") 23: { 24: PropertyChangedEventHandler propertyChangedEventHandler = info.Arguments[0] as PropertyChangedEventHandler; 25: this.changed -= propertyChangedEventHandler; 26: } 27: else 28: { 29: result = info.TargetMethod.Invoke(this.Proxy, info.Arguments); 30: } 31:  32: if (isSetter == true) 33: { 34: String propertyName = info.TargetMethod.Name.Substring("set_".Length); 35: this.changed(this.Proxy, new PropertyChangedEventArgs(propertyName)); 36: } 37:  38: return (result); 39: } 40:  41: #endregion 42: } What this does for every interceptable method (those who are either virtual or from the INotifyPropertyChanged) is: For methods that came from the INotifyPropertyChanged interface, add_PropertyChanged and remove_PropertyChanged (yes, events are methods ), we add an implementation that adds or removes the event handlers to the delegate which we declared as changed; For all the others, we direct them to the place where they are actually implemented, which is the Proxy field; If the call is setting a property, it fires afterwards the PropertyChanged event. In order to use this, we need to add the interceptor to the Configuration before building the ISessionFactory: 1: using (ISessionFactory factory = cfg.SetInterceptor(new NotifyPropertyChangedInterceptor()).BuildSessionFactory()) 2: { 3: using (ISession session = factory.OpenSession()) 4: using (ITransaction tx = session.BeginTransaction()) 5: { 6: Customer customer = session.Get<Customer>(100); //some id 7: INotifyPropertyChanged inpc = customer as INotifyPropertyChanged; 8: inpc.PropertyChanged += delegate(Object sender, PropertyChangedEventArgs e) 9: { 10: //fired when a property changes 11: }; 12: customer.Address = "some other address"; //will raise PropertyChanged 13: customer.RecentOrders.ToList(); //will trigger the lazy loading 14: } 15: } Any problems, questions, do drop me a line!

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• Slow boot on Ubuntu 12.04

  - by Hailwood

  My Ubuntu is booting really slow (Windows is booting faster...). I am using Ubuntu a Dell Inspiron 1545 Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, 4GB Ram, 500GB HDD running Ubuntu 12.04 with gnome-shell 3.4.1. After running dmesg the culprit seems to be this section, in particular the last three lines: [26.557659] ADDRCONF(NETDEV_UP): eth0: link is not ready [26.565414] ADDRCONF(NETDEV_UP): eth0: link is not ready [27.355355] Console: switching to colour frame buffer device 170x48 [27.362346] fb0: radeondrmfb frame buffer device [27.362347] drm: registered panic notifier [27.362357] [drm] Initialized radeon 2.12.0 20080528 for 0000:01:00.0 on minor 0 [27.617435] init: udev-fallback-graphics main process (1049) terminated with status 1 [30.064481] init: plymouth-stop pre-start process (1500) terminated with status 1 [51.708241] CE: hpet increased min_delta_ns to 20113 nsec [59.448029] eth2: no IPv6 routers present But I have no idea how to start debugging this. sudo lshw -C video $ sudo lshw -C video *-display description: VGA compatible controller product: RV710 [Mobility Radeon HD 4300 Series] vendor: Hynix Semiconductor (Hyundai Electronics) physical id: 0 bus info: pci@0000:01:00.0 version: 00 width: 32 bits clock: 33MHz capabilities: pm pciexpress msi vga_controller bus_master cap_list rom configuration: driver=fglrx_pci latency=0 resources: irq:48 memory:e0000000-efffffff ioport:de00(size=256) memory:f6df0000-f6dfffff memory:f6d00000-f6d1ffff After loading the propriety driver my new dmesg log is below (starting from the first major time gap): [2.983741] EXT4-fs (sda6): mounted filesystem with ordered data mode. Opts: (null) [25.094327] ADDRCONF(NETDEV_UP): eth0: link is not ready [25.119737] udevd[520]: starting version 175 [25.167086] lp: driver loaded but no devices found [25.215341] fglrx: module license 'Proprietary. (C) 2002 - ATI Technologies, Starnberg, GERMANY' taints kernel. [25.215345] Disabling lock debugging due to kernel taint [25.231924] wmi: Mapper loaded [25.318414] lib80211: common routines for IEEE802.11 drivers [25.318418] lib80211_crypt: registered algorithm 'NULL' [25.331631] [fglrx] Maximum main memory to use for locked dma buffers: 3789 MBytes. [25.332095] [fglrx] vendor: 1002 device: 9552 count: 1 [25.334206] [fglrx] ioport: bar 1, base 0xde00, size: 0x100 [25.334229] pci 0000:01:00.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [25.334235] pci 0000:01:00.0: setting latency timer to 64 [25.337109] [fglrx] Kernel PAT support is enabled [25.337140] [fglrx] module loaded - fglrx 8.96.4 [Mar 12 2012] with 1 minors [25.342803] Adding 4189180k swap on /dev/sda7. Priority:-1 extents:1 across:4189180k [25.364031] type=1400 audit(1338241723.027:2): apparmor="STATUS" operation="profile_load" name="/sbin/dhclient" pid=606 comm="apparmor_parser" [25.364491] type=1400 audit(1338241723.031:3): apparmor="STATUS" operation="profile_load" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=606 comm="apparmor_parser" [25.364760] type=1400 audit(1338241723.031:4): apparmor="STATUS" operation="profile_load" name="/usr/lib/connman/scripts/dhclient-script" pid=606 comm="apparmor_parser" [25.394328] wl 0000:0c:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [25.394343] wl 0000:0c:00.0: setting latency timer to 64 [25.415531] acpi device:36: registered as cooling_device2 [25.416688] input: Video Bus as /devices/LNXSYSTM:00/device:00/PNP0A03:00/device:34/LNXVIDEO:00/input/input6 [25.416795] ACPI: Video Device [VID] (multi-head: yes rom: no post: no) [25.416865] [Firmware Bug]: Duplicate ACPI video bus devices for the same VGA controller, please try module parameter "video.allow_duplicates=1"if the current driver doesn't work. [25.425133] lib80211_crypt: registered algorithm 'TKIP' [25.448058] snd_hda_intel 0000:00:1b.0: PCI INT A -> GSI 21 (level, low) -> IRQ 21 [25.448321] snd_hda_intel 0000:00:1b.0: irq 47 for MSI/MSI-X [25.448353] snd_hda_intel 0000:00:1b.0: setting latency timer to 64 [25.738867] eth1: Broadcom BCM4315 802.11 Hybrid Wireless Controller 5.100.82.38 [25.761213] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input7 [25.761406] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input8 [25.783432] dcdbas dcdbas: Dell Systems Management Base Driver (version 5.6.0-3.2) [25.908318] EXT4-fs (sda6): re-mounted. Opts: errors=remount-ro [25.928155] input: Dell WMI hotkeys as /devices/virtual/input/input9 [25.960561] udevd[543]: renamed network interface eth1 to eth2 [26.285688] init: failsafe main process (835) killed by TERM signal [26.396426] input: PS/2 Mouse as /devices/platform/i8042/serio2/input/input10 [26.423108] input: AlpsPS/2 ALPS GlidePoint as /devices/platform/i8042/serio2/input/input11 [26.511297] Bluetooth: Core ver 2.16 [26.511383] NET: Registered protocol family 31 [26.511385] Bluetooth: HCI device and connection manager initialized [26.511388] Bluetooth: HCI socket layer initialized [26.511391] Bluetooth: L2CAP socket layer initialized [26.512079] Bluetooth: SCO socket layer initialized [26.530164] Bluetooth: BNEP (Ethernet Emulation) ver 1.3 [26.530168] Bluetooth: BNEP filters: protocol multicast [26.553893] type=1400 audit(1338241724.219:5): apparmor="STATUS" operation="profile_replace" name="/sbin/dhclient" pid=928 comm="apparmor_parser" [26.554860] Bluetooth: RFCOMM TTY layer initialized [26.554866] Bluetooth: RFCOMM socket layer initialized [26.554868] Bluetooth: RFCOMM ver 1.11 [26.557910] type=1400 audit(1338241724.223:6): apparmor="STATUS" operation="profile_load" name="/usr/lib/lightdm/lightdm/lightdm-guest-session-wrapper" pid=927 comm="apparmor_parser" [26.559166] type=1400 audit(1338241724.223:7): apparmor="STATUS" operation="profile_replace" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=928 comm="apparmor_parser" [26.559574] type=1400 audit(1338241724.223:8): apparmor="STATUS" operation="profile_replace" name="/usr/lib/connman/scripts/dhclient-script" pid=928 comm="apparmor_parser" [26.575519] type=1400 audit(1338241724.239:9): apparmor="STATUS" operation="profile_load" name="/usr/lib/telepathy/mission-control-5" pid=931 comm="apparmor_parser" [26.581100] type=1400 audit(1338241724.247:10): apparmor="STATUS" operation="profile_load" name="/usr/lib/telepathy/telepathy-*" pid=931 comm="apparmor_parser" [26.582794] type=1400 audit(1338241724.247:11): apparmor="STATUS" operation="profile_load" name="/usr/bin/evince" pid=929 comm="apparmor_parser" [26.605672] ppdev: user-space parallel port driver [27.592475] sky2 0000:09:00.0: eth0: enabling interface [27.604329] ADDRCONF(NETDEV_UP): eth0: link is not ready [27.606962] ADDRCONF(NETDEV_UP): eth0: link is not ready [27.852509] vesafb: mode is 1024x768x32, linelength=4096, pages=0 [27.852513] vesafb: scrolling: redraw [27.852515] vesafb: Truecolor: size=0:8:8:8, shift=0:16:8:0 [27.852523] mtrr: type mismatch for e0000000,400000 old: write-back new: write-combining [27.852527] mtrr: type mismatch for e0000000,200000 old: write-back new: write-combining [27.852531] mtrr: type mismatch for e0000000,100000 old: write-back new: write-combining [27.852534] mtrr: type mismatch for e0000000,80000 old: write-back new: write-combining [27.852538] mtrr: type mismatch for e0000000,40000 old: write-back new: write-combining [27.852541] mtrr: type mismatch for e0000000,20000 old: write-back new: write-combining [27.852544] mtrr: type mismatch for e0000000,10000 old: write-back new: write-combining [27.852548] mtrr: type mismatch for e0000000,8000 old: write-back new: write-combining [27.852551] mtrr: type mismatch for e0000000,4000 old: write-back new: write-combining [27.852554] mtrr: type mismatch for e0000000,2000 old: write-back new: write-combining [27.852558] mtrr: type mismatch for e0000000,1000 old: write-back new: write-combining [27.853154] vesafb: framebuffer at 0xe0000000, mapped to 0xffffc90005580000, using 3072k, total 3072k [27.853405] Console: switching to colour frame buffer device 128x48 [27.853426] fb0: VESA VGA frame buffer device [28.539800] fglrx_pci 0000:01:00.0: irq 48 for MSI/MSI-X [28.540552] [fglrx] Firegl kernel thread PID: 1168 [28.540679] [fglrx] Firegl kernel thread PID: 1169 [28.540789] [fglrx] Firegl kernel thread PID: 1170 [28.540932] [fglrx] IRQ 48 Enabled [29.845620] [fglrx] Gart USWC size:1236 M. [29.845624] [fglrx] Gart cacheable size:489 M. [29.845629] [fglrx] Reserved FB block: Shared offset:0, size:1000000 [29.845632] [fglrx] Reserved FB block: Unshared offset:fc21000, size:3df000 [29.845635] [fglrx] Reserved FB block: Unshared offset:1fffb000, size:5000 [59.700023] eth2: no IPv6 routers present

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• Exploring the Excel Services REST API

  - by jamiet

  Over the last few years Analysis Services guru Chris Webb and I have been on something of a crusade to enable better access to data that is locked up in countless Excel workbooks that litter the hard drives of enterprise PCs. The most prominent manifestation of that crusade up to now has been a forum thread that Chris began on Microsoft Answers entitled Excel Web App API? Chris began that thread with: I was wondering whether there was an API for the Excel Web App? Specifically, I was wondering if it was possible (or if it will be possible in the future) to expose data in a spreadsheet in the Excel Web App as an OData feed, in the way that it is possible with Excel Services? Up to recently the last 10 words of that paragraph "in the way that it is possible with Excel Services" had completely washed over me however a comment on my recent blog post Thoughts on ExcelMashup.com (and a rant) by Josh Booker in which Josh said: Excel Services is a service application built for sharepoint 2010 which exposes a REST API for excel documents. We're looking forward to pros like you giving it a try now that Office365 makes sharepoint more easily accessible.  Can't wait for your future blog about using REST API to load data from Excel on Offce 365 in SSIS. made me think that perhaps the Excel Services REST API is something I should be looking into and indeed that is what I have been doing over the past few days. And you know what? I'm rather impressed with some of what Excel Services' REST API has to offer. Unfortunately Excel Services' REST API also has one debilitating aspect that renders this blog post much less useful than it otherwise would be; namely that it is not publicly available from the Excel Web App on SkyDrive. Therefore all I can do in this blog post is show you screenshots of what the REST API provides in Sharepoint rather than linking you directly to those REST resources; that's a great shame because one of the benefits of a REST API is that it is easily and ubiquitously demonstrable from a web browser. Instead I am hosting a workbook on Sharepoint in Office 365 because that does include Excel Services' REST API but, again, all I can do is show you screenshots. N.B. If anyone out there knows how to make Office-365-hosted spreadsheets publicly-accessible (i.e. without requiring a username/password) please do let me know (because knowing which forum on which to ask the question is an exercise in futility). In order to demonstrate Excel Services' REST API I needed some decent data and for that I used the World Tourism Organization Statistics Database and Yearbook - United Nations World Tourism Organization dataset hosted on Azure Datamarket (its free, by the way); this dataset "provides comprehensive information on international tourism worldwide and offers a selection of the latest available statistics on international tourist arrivals, tourism receipts and expenditure" and you can explore the data for yourself here. If you want to play along at home by viewing the data as it exists in Excel then it can be viewed here. Let's dive in.   The root of Excel Services' REST API is the model resource which resides at: http://server/_vti_bin/ExcelRest.aspx/Documents/TourismExpenditureInMillionsOfUSD.xlsx/model Note that this is true for every workbook hosted in a Sharepoint document library - each Excel workbook is a RESTful resource. (Update: Mark Stacey on Twitter tells me that "It's turned off by default in onpremise Sharepoint (1 tickbox to turn on though)". Thanks Mark!) The data is provided as an ATOM feed but I have Firefox's feed reading ability turned on so you don't see the underlying XML goo. As you can see there are four top level resources, Ranges, Charts, Tables and PivotTables; exploring one of those resources is where things get interesting. Let's take a look at the Tables Resource: http://server/_vti_bin/ExcelRest.aspx/Documents/TourismExpenditureInMillionsOfUSD.xlsx/model/Tables Our workbook contains only one table, called ‘Table1’ (to reiterate, you can explore this table yourself here). Viewing that table via the REST API is pretty easy, we simply append the name of the table onto our previous URI: http://server/_vti_bin/ExcelRest.aspx/Documents/TourismExpenditureInMillionsOfUSD.xlsx/model/Tables('Table1') As you can see, that quite simply gives us a representation of the data in that table. What you cannot see from this screenshot is that this is pure HTML that is being served up; that is all well and good but actually we can do more interesting things. If we specify that the data should be returned not as HTML but as: http://server/_vti_bin/ExcelRest.aspx/Documents/TourismExpenditureInMillionsOfUSD.xlsx/model/Tables('Table1')?$format=image then that data comes back as a pure image and can be used in any web page where you would ordinarily use images. This is the thing that I really like about Excel Services’ REST API – we can embed an image in any web page but instead of being a copy of the data, that image is actually live – if the underlying data in the workbook were to change then hitting refresh will show a new image. Pretty cool, no? The same is true of any Charts or Pivot Tables in your workbook - those can be embedded as images too and if the underlying data changes, boom, the image in your web page changes too. There is a lot of data in the workbook so the image returned by that previous URI is too large to show here so instead let’s take a look at a different resource, this time a range: http://server/_vti_bin/ExcelRest.aspx/Documents/TourismExpenditureInMillionsOfUSD.xlsx/model/Ranges('Data!A1|C15') That URI returns cells A1 to C15 from a worksheet called “Data”: And if we ask for that as an image again: http://server/_vti_bin/ExcelRest.aspx/Documents/TourismExpenditureInMillionsOfUSD.xlsx/model/Ranges('Data!A1|C15')?$format=image Were this image resource not behind a username/password then this would be a live image of the data in the workbook as opposed to one that I had to copy and upload elsewhere. Nonetheless I hope this little wrinkle doesn't detract from the inate value of what I am trying to articulate here; that an existing image in a web page can be changed on-the-fly simply by inserting some data into an Excel workbook. I for one think that that is very cool indeed! I think that's enough in the way of demo for now as this shows what is possible using Excel Services' REST API. Of course, not all features work quite how I would like and here is a bulleted list of some of my more negative feedback: The URIs are pig-ugly. Are "_vti_bin" & "ExcelRest.aspx" really necessary as part of the URI? Would this not be better: http://server/Documents/TourismExpenditureInMillionsOfUSD.xlsx/Model/Tables(‘Table1’) That URI provides the necessary addressability and is a lot easier to remember. Discoverability of these resources is not easy, we essentially have to handcrank a URI ourselves. Take the example of embedding a chart into a blog post - would it not be better if I could browse first through the document library to an Excel workbook and THEN through the workbook to the chart/range/table that I am interested in? Call it a wizard if you like. That would be really cool and would, I am sure, promote this feature and cut down on the copy-and-paste disease that the REST API is meant to alleviate. The resources that I demonstrated can be returned as feeds as well as images or HTML simply by changing the format parameter to ?$format=atom however for some inexplicable reason they don't return OData and no-one on the Excel Services team can tell me why (believe me, I have asked). $format is an OData parameter however other useful parameters such as $top and $filter are not supported. It would be nice if they were. Although I haven't demonstrated it here Excel Services' REST API does provide a makeshift way of altering the data by changing the value of specific cells however what it does not allow you to do is add new data into the workbook. Google Docs allows this and was one of the motivating factors for Chris Webb's forum post that I linked to above. None of this works for Excel workbooks hosted on SkyDrive This blog post is as long as it needs to be for a short introduction so I'll stop now. If you want to know more than I recommend checking out a few links: Excel Services REST API documentation on MSDNSo what does REST on Excel Services look like??? by Shahar PrishExcel Services in SharePoint 2010 REST API Syntax by Christian Stich. Any thoughts? Let's hear them in the comments section below! @Jamiet 

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• Stir Trek: Iron Man Edition Recap and Photos

  - by Brian Jackett

  If you’ve noticed my blogging activity has reduced in frequency and technical content lately it’s primarily due to all of the conferences I’ve been attending, speaking at, or planning in the past few months.  This past Friday myself and six other dedicated individuals put on Stir Trek: Iron Man Edition as the culmination of a few months of hard work.  For those unfamiliar, Stir Trek is a web developer conference that was founded last year as an event to showcase content from Microsoft’s MIX conference and end the day with a private showing of the then just-released Star Trek movie.  This year’s conference expanded from 2 to 4 content tracks and upped the number of tickets from 350 to 600.  Even more amazing was the fact that we had 592 people show up day of the event for the lowest drop-off percentage of any conference I’ve been to before.   Nerd Dinner and Swag Bags     The night before Stir Trek: Iron Man Edition we hosted a nerd dinner at the Polaris Shopping mall food court with about 30 in attendance.  Nerd dinners are a great time to meet others passionate about technology and socialize before the whirlwind of the conference hits.  After the nerd dinner 20+ volunteers headed to the conference location and helped us stuff swag bags.  This in and of itself was a monumental task of putting together 600 swag bags with numerous leaflets, sponsor items, and t-shirts.  A big thanks goes out to all who assisted us that night so that we could finish in just under 2 hours instead of taking all night.  My sleep schedule also thanks you. Morning of Stir Trek     After getting a decent amount of sleep I arrived at Marcus Crosswoods theater at 6am to begin setting up for the day.  Myself and Jody Morgan were in charge of registration so we got tables set up, laid out swag bags, and organized our volunteer crew to assist with checking-in attendees.  Despite having 600+ people registration went fairly smoothly and got the day off to a great start.  I especially appreciated the 3+ cups of coffee from Crimson Cup, a local coffee shop.  For any of you that know me you’ll know that I rarely drink coffee except a few times a year when I really need the energy, so that says a lot about how good their coffee is.   Conference Starts     Once registration was completed the day kicked off with Molly Holzschlag keynoting.  Unfortunately Molly suffered from an ear infection and wasn’t able to fly so she had a virtual keynote and a session later in the day.  I was working behind the scenes on various tasks so I was only able to drop in very briefly on the keynote and rest of the morning sessions.  Throughout the day I tried to grab at least 1 or 2 pics of each presenter.  See my album below for the full set of pics.      For lunch we ordered around 150 pizzas from Mellow Mushroom, a local pizza place (notice the theme of supporting local businesses.)  Early on we were concerned about Mellow Mushroom being able to supply that many pizzas and get them delivered (still hot) to the theater, but they did an excellent job day of the event.  I wish I had gotten some pictures of the old school VW van they delivered the pizza in, but I was just a bit busy running around trying to get theaters ready for lunch.  We had attendees from last year who specifically requested that we have Mellow Mushroom supply lunch this year and I’m glad everything worked out being able to use them again.     During the afternoon I was able to attend a few sessions and hear some great content from various speakers.  It was also nice to just sit down and get off my feet for a bit.  After the last sessions the day concluded with a raffle.  There were a few logistical and technical issues that hampered our ability to smoothly conduct the raffle.  To those of you that agree the raffle wasn’t the smoothest experience I would like to say that the Stir Trek planning committee has already begun meeting to discuss ways of improving the conference for next year.  We are also accepting feedback (both positive and negative) at the following link: click here.  If you don’t wish to use the Joind In site you can also email me directly and I’ll be sure to pass along the feedback.   Iron Man 2 Movie     Last but not least, what Stir Trek event would be complete without the feature movie.  This year’s movie was Iron Man 2.  The theater had some really cool props and promotions (see pic below) for the movie.  I really enjoyed Iron Man 2, but I would recommend brushing up on the Iron Man comics and Marvel’s plans for future movies to understand some of the plot elements that come up.  Also make sure you stay through to the end of the movie credits to see a sneak peak of something special, that’s all I’ll say. Conclusion     Again a big thanks goes out to all of the speakers, sponsors, attendees, movie theater staff, volunteers, and everyone else involved in making this event great.  Also big thanks to my fellow Stir Trek planning committee members: Jeff Blankenburg, Matt Casto, Carey Payette, Jody Morgan, Rick Kierner, and Sarah Dutkiewitcz.  I am grateful for everything I learned while helping plan this event and look forward to being involved again next year.  For those interested we are currently targeting Thor as our movie theme for 2011 and then The Avengers for 2012.  These are tentative based on release dates that could shift as we get closer, but for now look solid.   Photos Pics on Facebook (includes tagging)     Stir Trek: Iron Man Edition photos on Facebook Pics on Live site (higher res)      View Full Album         -Frog Out

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• FTP Publishing with the new Windows Azure Release

  - by Harish Ranganathan

  There is a good chance you might have stumbled upon the new Windows Azure Release that we made on June 6th.  Scott Guthrie’s Post quite summarizes the overall new features. One of my favorite features is the Windows Azure Websites and the ability to do publish files to Azure using your FTP Client. Windows Azure Websites offers low cost (free upto 10 websites) web hosting where you can deploy any website that can run on IIS 7.0, quickly. The earlier releases of Azure SDKs and the Azure platform support .NET 3.5 & above for running your applications.  This was a constraint for many since there are/were a lot of ASP.NET 2.0 applications built over time and simply to put it on Azure, many of you were skeptical to migrate it to .NET 4. Windows Azure Websites offer the flexibility of running IIS 7.0 supported .NET Versions which means you can run .NET 1.1, 2.0, 3.5 and .NET 4.  Not just that! You can also run classic ASP Applications. Windows Azure Websites don’t need you to go through the complexity of adding the Cloud Project Template and then publishing the Configuration Files.  Lets take a step by step understanding of Websites and publishing using FTP. I downloaded the Club Website Starter Kit from http://www.asp.net/downloads/starter-kits/club It also requires a database and I downloaded the SQL Scripts and created a SQL Server Database called Club. This installs a Web Site Project Template.  Note that I am running Windows 8 Release Preview and Visual Studio 2012 RC.  After installing the template, select File – New – Website and don’t forget to choose the Framework version as .NET 2.0 You can see the “Club Website Starter Kit” .  Once you select the Website gets created.  You would encounter a warning indicating that the Club Website Starter Kit uses SQL Express and the recommended database is LocalDB Express.  Click ok to continue.  Once the Website is created open up the Web.config and locate the “ClubSiteDB” connection string.  By default, it points to a SQL Express Database.  Instead configure it to use your local SQL Server. Also, open up Global.asax and comment out the following line if (!Roles.RoleExists("Administrators")) Roles.CreateRole("Administrators"); There seems to be an issue in the code that doesn’t create the role.  Post that, hit CTRL+F5 and you should be able to see the Website Running, as below So, now we have the Club Starter Kit site up running locally.  Moving to Azure Visit http://manage.windowsazure.com/ and sign up for a trial account.  This allows you to host up to 10 websites for free and a host of other benefits.  The free Websites can be extended to an year without any charge.  Once you have signed up, sign in to the portal using the Live ID used for sign up. After signing in, you would be presented with the “All Items” listing page which lists, Websites, Cloud Services, Databases etc.,  If this is the first time, you wouldn’t find anything. Click on the “Websites” link from the left menu.  Click on “New” in the bottom and it should show up a dialog.  In the same, select Website and click on “Quick Create” and in the URL Textbox, specify “MyFirstDemo” and click the “Create Web Site” link below. It should take a few seconds to create the Website.  Once the Website is created, click on the listing and it should open up the Dashboard.  Since we haven’t done anything yet, there shouldn’t be any statistics Click on the “Download publish profile” link in the right bottom.  This file has the FTP publishing settings. Also, if you scroll down you can see the FTP URL for this site.  It should typically start ftp://waws-xxxx-xxx-xxxx In the downloaded publish profile file, you can also find the ftp URL.  Pick the following from this file publishUrl (the 2nd one, the one that features after publishMethod =”FTP”) and the userName and userPWD that follows. Note that we have everything required to publish the files.  But since the Club Starter Kit uses Databases, we need to have the Database running on SQL Azure.  Go back to the Main Menu and click on “New” in the bottom but this time select “SQL Database” and provide “Club” as Database name for “Quick Create” If this is the first time a Server would be created.  Otherwise, it would pickup the existing server name. Once the database is created, you can use the SQL Azure Migration Wizard http://sqlazuremw.codeplex.com/ and provide the credentials to connect to local database and then the SQL Azure database for migrating the “Club” database.  The migration wizard UI hasn’t changed much and is the same as explained by me in one my posts earlier http://geekswithblogs.net/ranganh/archive/2009/09/29/taking-your-northwind-database-to-sql-azure-and-binding-it.aspx Once the database is migrated, come back to the main screen and click on the Database base in the Azure Management Portal.  It opens up the dashboard of the database.  Click on “Show connection Strings” and it would popup a list of connection string formats.  Choose the ADO.NET connection string and after editing the password with the password that you provided when creating the database server in the Azure Portal, paste it into the config file of the Club Starter Kit Website.  Just to reiterate, the connection string key is ClubSiteDB. Try running the Website once to ensure that the application though running locally could connect to the SQL Database running on Azure. Once you are able to run the website successfully, we are all set to do the FTP Publishing. Download your favorite FTP tool.  I use http://filezilla-project.org/ In the Host Textbox, paste the FTP URL that you picked up from the publish profile file and also paste the username and password.  Click on “QuickConnect”.  If everything is fine, you should be able to connect to the remote server.  If it is successfully connected, you can see the wwwroot folder of the Website, running in Azure Make sure on the “Local Site” in the left, you choose the path to the folder of your Website.  Open up the Website folder on the left such that it lists all the files and folders inside.  Select all of them and click select “Upload” or simply drag and drop all the files to the root folder that is listed above.  Once the publishing is done, you should be able to hit the SiteURL that you can find the dashboard page of the website.  In our case, it would be http://MyFirstDemo.azurewebsites.net That’s it, we have now done FTP publishing in Azure and that too we are running a .NET 2.0 Website on Azure. Cheers !!!

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• Big Data – Buzz Words: What is Hadoop – Day 6 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned what is NoSQL. In this article we will take a quick look at one of the four most important buzz words which goes around Big Data – Hadoop. What is Hadoop? Apache Hadoop is an open-source, free and Java based software framework offers a powerful distributed platform to store and manage Big Data. It is licensed under an Apache V2 license. It runs applications on large clusters of commodity hardware and it processes thousands of terabytes of data on thousands of the nodes. Hadoop is inspired from Google’s MapReduce and Google File System (GFS) papers. The major advantage of Hadoop framework is that it provides reliability and high availability. What are the core components of Hadoop? There are two major components of the Hadoop framework and both fo them does two of the important task for it. Hadoop MapReduce is the method to split a larger data problem into smaller chunk and distribute it to many different commodity servers. Each server have their own set of resources and they have processed them locally. Once the commodity server has processed the data they send it back collectively to main server. This is effectively a process where we process large data effectively and efficiently. (We will understand this in tomorrow’s blog post). Hadoop Distributed File System (HDFS) is a virtual file system. There is a big difference between any other file system and Hadoop. When we move a file on HDFS, it is automatically split into many small pieces. These small chunks of the file are replicated and stored on other servers (usually 3) for the fault tolerance or high availability. (We will understand this in the day after tomorrow’s blog post). Besides above two core components Hadoop project also contains following modules as well. Hadoop Common: Common utilities for the other Hadoop modules Hadoop Yarn: A framework for job scheduling and cluster resource management There are a few other projects (like Pig, Hive) related to above Hadoop as well which we will gradually explore in later blog posts. A Multi-node Hadoop Cluster Architecture Now let us quickly see the architecture of the a multi-node Hadoop cluster. A small Hadoop cluster includes a single master node and multiple worker or slave node. As discussed earlier, the entire cluster contains two layers. One of the layer of MapReduce Layer and another is of HDFC Layer. Each of these layer have its own relevant component. The master node consists of a JobTracker, TaskTracker, NameNode and DataNode. A slave or worker node consists of a DataNode and TaskTracker. It is also possible that slave node or worker node is only data or compute node. The matter of the fact that is the key feature of the Hadoop. In this introductory blog post we will stop here while describing the architecture of Hadoop. In a future blog post of this 31 day series we will explore various components of Hadoop Architecture in Detail. Why Use Hadoop? There are many advantages of using Hadoop. Let me quickly list them over here: Robust and Scalable – We can add new nodes as needed as well modify them. Affordable and Cost Effective – We do not need any special hardware for running Hadoop. We can just use commodity server. Adaptive and Flexible – Hadoop is built keeping in mind that it will handle structured and unstructured data. Highly Available and Fault Tolerant – When a node fails, the Hadoop framework automatically fails over to another node. Why Hadoop is named as Hadoop? In year 2005 Hadoop was created by Doug Cutting and Mike Cafarella while working at Yahoo. Doug Cutting named Hadoop after his son’s toy elephant. Tomorrow In tomorrow’s blog post we will discuss Buzz Word – MapReduce. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Monitoring your WCF Web Apis with AppFabric

  - by cibrax

  The other day, Ron Jacobs made public a template in the Visual Studio Gallery for enabling monitoring capabilities to any existing WCF Http service hosted in Windows AppFabric. I thought it would be a cool idea to reuse some of that for doing the same thing on the new WCF Web Http stack. Windows AppFabric provides a dashboard that you can use to dig into some metrics about the services usage, such as number of calls, errors or information about different events during a service call. Those events not only include information about the WCF pipeline, but also custom events that any developer can inject and make sense for troubleshooting issues.      This monitoring capabilities can be enabled on any specific IIS virtual directory by using the AppFabric configuration tool or adding the following configuration sections to your existing web app, <system.serviceModel> <serviceHostingEnvironment aspNetCompatibilityEnabled="true" multipleSiteBindingsEnabled="true" /> <diagnostics etwProviderId="3e99c707-3503-4f33-a62d-2289dfa40d41"> <endToEndTracing propagateActivity="true" messageFlowTracing="true" /> </diagnostics> <behaviors> <serviceBehaviors> <behavior name=""> <etwTracking profileName="EndToEndMonitoring Tracking Profile" /> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel>   <microsoft.applicationServer> <monitoring> <default enabled="true" connectionStringName="ApplicationServerMonitoringConnectionString" monitoringLevel="EndToEndMonitoring" /> </monitoring> </microsoft.applicationServer> Bad news is that none of the configuration above can be easily set on code by using the new configuration model for WCF Web stack.  A good thing is that you easily disable it in the configuration when you no longer need it, and also uses ETW, a general-purpose and high-speed tracing facility provided by the operating system (it’s part of the windows kernel). By adding that configuration section, AppFabric will start monitoring your service automatically and providing some basic event information about the service calls. You need some custom code for injecting custom events in the monitoring data. What I did here is to copy and refactor the “WCFUserEventProvider” class provided as sample in the Ron’s template to make it more TDD friendly when using IoC. I created a simple interface “ILogger” that any service (or resource) can use to inject custom events or monitoring information in the AppFabric database. public interface ILogger { bool WriteError(string name, string format, params object[] args); bool WriteWarning(string name, string format, params object[] args); bool WriteInformation(string name, string format, params object[] args); } The “WCFUserEventProvider” class implements this interface by making possible to send the events to the AppFabric monitoring database. The service or resource implementation can receive an “ILogger” as part of the constructor. [ServiceContract] [Export] public class OrderResource { IOrderRepository repository; ILogger logger;   [ImportingConstructor] public OrderResource(IOrderRepository repository, ILogger logger) { this.repository = repository; this.logger = logger; }   [WebGet(UriTemplate = "{id}")] public Order Get(string id, HttpResponseMessage response) { var order = this.repository.All.FirstOrDefault(o => o.OrderId == int.Parse(id, CultureInfo.InvariantCulture)); if (order == null) { response.StatusCode = HttpStatusCode.NotFound; response.Content = new StringContent("Order not found"); }   this.logger.WriteInformation("Order Requested", "Order Id {0}", id);   return order; } } The example above uses “MEF” as IoC for injecting a repository and the logger implementation into the service. You can also see how the logger is used to write an information event in the monitoring database. The following image illustrates how the custom event is injected and the information becomes available for any user in the dashboard. An issue that you might run into and I hope the WCF and AppFabric teams fixed soon is that any WCF service that uses friendly URLs with ASP.NET routing does not get listed as a available service in the WCF services tab in the AppFabric console. The complete example is available to download from here.

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• Prevent your Silverlight XAP file from caching in your browser.

  - by mbcrump

  If you work with Silverlight daily then you have run into this problem. Your XAP file has been cached in your browser and you have to empty your browser cache to resolve it. If your using Google Chrome then you typically do the following: Go to Options –> Clear Browsing History –> Empty the Cache and finally click Clear Browsing data. As you can see, this is a lot of unnecessary steps. It is even worse when you have a customer that says, “I can’t see the new features you just implemented!” and you realize it’s a cached xap problem.  I have been struggling with a way to prevent my XAP file from caching inside of a browser for a while now and decided to implement the following solution. If the Visual Studio Debugger is attached then add a unique query string to the source param to force the XAP file to be refreshed. If the Visual Studio Debugger is not attached then add the source param as Visual Studio generates it. This is also in case I forget to remove the above code in my production environment. I want the ASP.NET code to be inline with my .ASPX page. (I do not want a separate code behind .cs page or .vb page attached to the .aspx page.) Below is an example of the hosting code generated when you create a new Silverlight project. As a quick refresher, the hard coded param name = “source” specifies the location of your XAP file.  <form id="form1" runat="server" style="height:100%"> <div id="silverlightControlHost"> <object data="data:application/x-silverlight-2," type="application/x-silverlight-2" width="100%" height="100%"> <param name="source" value="ClientBin/SilverlightApplication2.xap"/> <param name="onError" value="onSilverlightError" /> <param name="background" value="white" /> <param name="minRuntimeVersion" value="4.0.50826.0" /> <param name="autoUpgrade" value="true" /> <a href="http://go.microsoft.com/fwlink/?LinkID=149156&v=4.0.50826.0" style="text-decoration:none"> <img src="http://go.microsoft.com/fwlink/?LinkId=161376" alt="Get Microsoft Silverlight" style="border-style:none"/> </a> </object><iframe id="_sl_historyFrame" style="visibility:hidden;height:0px;width:0px;border:0px"></iframe></div> </form> We are going to use a little bit of inline ASP.NET to generate the param name = source dynamically to prevent the XAP file from caching. Lets look at the completed solution: <form id="form1" runat="server" style="height:100%"> <div id="silverlightControlHost"> <object data="data:application/x-silverlight-2," type="application/x-silverlight-2" width="100%" height="100%"> <% string strSourceFile = @"ClientBin/SilverlightApplication2.xap"; string param; if (System.Diagnostics.Debugger.IsAttached) //Debugger Attached - Refresh the XAP file. param = "<param name=\"source\" value=\"" + strSourceFile + "?" + DateTime.Now.Ticks + "\" />"; else { //Production Mode param = "<param name=\"source\" value=\"" + strSourceFile + "\" />"; } Response.Write(param); %> <param name="onError" value="onSilverlightError" /> <param name="background" value="white" /> <param name="minRuntimeVersion" value="4.0.50826.0" /> <param name="autoUpgrade" value="true" /> <a href="http://go.microsoft.com/fwlink/?LinkID=149156&v=4.0.50826.0" style="text-decoration:none"> <img src="http://go.microsoft.com/fwlink/?LinkId=161376" alt="Get Microsoft Silverlight" style="border-style:none"/> </a> </object><iframe id="_sl_historyFrame" style="visibility:hidden;height:0px;width:0px;border:0px"></iframe></div> </form> We add the location to our XAP file to strSourceFile and if the debugger is attached then it will append DateTime.Now.Ticks to the XAP file source and force the browser to download the .XAP. If you view the page source of your Silverlight Application then you can verify it worked properly by looking at the param name = “source” tag as shown below. <param name="source" value="ClientBin/SilverlightApplication2.xap?634299001187160148" /> If the debugger is not attached then it will use the standard source tag as shown below. <param name="source" value="ClientBin/SilverlightApplication2.xap"/> At this point you may be asking, How do I prevent my XAP file from being cached on my production app? Well, you have two easy options: 1) I really don’t recommend this approach but you can force the XAP to be refreshed everytime with the following code snippet.  <param name="source" value="ClientBin/SilverlightApplication2.xap?<%=Guid.NewGuid().ToString() %>"/> NOTE: You could also substitute the “Guid.NewGuid().ToString() for anything that create a random field. (I used DateTime.Now.Ticks earlier). 2) Another solution that I like even better involves checking the XAP Creation Date and appending it to the param name = source. This method was described by Lars Holm Jenson. <% string strSourceFile = @"ClientBin/SilverlightApplication2.xap"; string param; if (System.Diagnostics.Debugger.IsAttached) param = "<param name=\"source\" value=\"" + strSourceFile + "\" />"; else { string xappath = HttpContext.Current.Server.MapPath(@"") + @"\" + strSourceFile; DateTime xapCreationDate = System.IO.File.GetLastWriteTime(xappath); param = "<param name=\"source\" value=\"" + strSourceFile + "?ignore=" + xapCreationDate.ToString() + "\" />"; } Response.Write(param); %> As you can see, this problem has been solved. It will work with all web browsers and stubborn proxy servers that are caching your .XAP. If you enjoyed this article then check out my blog for others like this. You may also want to subscribe to my blog or follow me on Twitter.   Subscribe to my feed

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• Top Reasons You Need A User Engagement Platform

  - by Michael Snow

  Guest post by: Amit Sircar, Senior Sales Consultant, Oracle Deliver complex enterprise functionality through a simple intuitive and unified User Interface (UI) The modern enterprise contains a wide range of applications that are used to manage the business and drive competitive advantages. Organizations respond by creating a complex structure that results in a functional and management grouping of users. Each of these groups of users requires access to multiple applications and information sources in order to perform their job functions. This leads to the lack of a unified view of enterprise information, inconsistent user interfaces and disjointed security. To be effective, portals must be designed from the end-user perspective, enabling the user to accomplish as many tasks as possible while visiting the fewest number of portals. This requires rethinking the way that portals are built, moving from a functional business unit perspective to a user-focused, process-oriented point of view. Oracle WebCenter provides the Common User Experience Architecture that allows organizations to seamlessly present a unified view of enterprise information tailored to a particular user’s role and preferences. This architecture provides the best practices, design patterns and delivery mechanism for myriad services, applications, and data sources.  In order to serve as a primary system of access, Oracle WebCenter also provides access to unstructured content and to other users via integrated search, service-oriented artifacts, content management, and collaboration tools. Provide a modern and engaging experience without modifying the core business application Web 2.0 technologies such as blogs, wikis, forums or social media sites are having a profound impact in the public internet.  These technologies can be leveraged by enterprises to add significant value to the business. Organizations need to integrate these technologies directly into their business applications while continuing to meet their security and governance needs. To deliver richer connections and become a more agile and intelligent business, WebCenter provides an enterprise portal platform that contains pre-integrated, standards-based Enterprise 2.0 services. These Enterprise 2.0 services can be easily accessed, integrated and utilized by users. By giving users the ability to use and integrate Enterprise 2.0 services such as tags, links, wikis, activities, blogs or social networking directly with their portals and applications, they are empowered to make richer connections, optimize their productivity, and ultimately increase the value of their applications. Foster a collaborative experience The organizational workplace has undergone a major change in the last decade. With increasing globalization and a distributed workforce, project teams may be physically separated by large distances. Online collaboration technologies are becoming a critical resource to enable virtual teams to share information and work together effectively. Oracle WebCenter delivers dynamic business communities with rich Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. It enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market. Mobile Support The traditional workplace dynamics that required employees to access their work applications from their desktops have undergone a fundamental shift. Employees were used to primarily working from company offices and utilized an IT-issued computer for performing their job functions. With the introduction of flexible work hours and the growth of remote workers, more and more employees need the ability to remain productive even when they do not have access to a computer via the use of tablets and smartphones.  In addition, customers and citizens have come to expect 24x7 access to resources and websites from wherever they are located. Tablets and smartphones have empowered everyone to quickly access services they need anytime and from any place.  WebCenter provides out of the box capabilities to deliver the mobile experience in a seamless manner. Seeded device profiles and toolkits within WebCenter can be used to render the same web pages into multiple target devices such iPads, iPhones and android devices. Web designers can preview the portal using the built in simulator, make necessary updates and then deploy their UI design for the targeted device. Conclusion The competitive economy and resource constraints facing organizations today require them to find ways to make their applications, portals and Web sites more agile and intelligent and their knowledge workers more productive no matter where they are located. Organizations need to provide faster access to relevant information and resources, enhance existing applications and business processes with rich Enterprise 2.0 services, and seamlessly deliver content to mobile platforms. Oracle WebCenter successfully meets these challenges by providing the modern user experience platform for the enterprise and the Web.

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• You Say You Want a (Customer Experience) Revolution

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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• Wednesday at OpenWorld: Identity Management

  - by Tanu Sood

  Divide and conquer! Yes, divide and conquer today at Oracle OpenWorld with your colleagues to make the most of all things Identity Management since there’s a lot going on. Here’ the line-up for today: Wednesday, October 3, 2012 CON9458: End End-User-Managed Passwords and Increase Security with Oracle Enterprise Single Sign-On Plus 10:15 a.m. – 11:15 a.m., Moscone West 3008 Most customers have a broad variety of applications (internal, external, web, client server, host etc) and single sign-on systems that extend to some, but not all systems. This session will focus on how customers are using enterprise single sign-on can help extend single sign-on to virtually any application, without costly application modification while laying a foundation that will enable integration with a broader identity management platform. CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking Control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. EVENTS: Identity Management Customer Advisory Board 2:30 p.m. – 3:30 p.m., Four Seasons – Yerba Buena Room This invitation-only event is designed exclusively for Customer Advisory Board (CAB) members to provide product strategy and roadmap updates. Identity Management Meet & Greet Networking Event 3:30 p.m. – 4:30 p.m., Meeting Session 4:30 p.m. – 5:30 p.m., Cocktail Reception Yerba Buena Room, Four Seasons Hotel, 757 Market Street, San Francisco The CAB meeting will be immediately followed by an open Meet & Greet event hosted by Oracle Identity Management executives and product management team. Do take this opportunity to network with your peers and connect with the Identity Management customers. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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• Subterranean IL: Constructor constraints

  - by Simon Cooper

  The constructor generic constraint is a slightly wierd one. The ECMA specification simply states that it: constrains [the type] to being a concrete reference type (i.e., not abstract) that has a public constructor taking no arguments (the default constructor), or to being a value type. There seems to be no reference within the spec to how you actually create an instance of a generic type with such a constraint. In non-generic methods, the normal way of creating an instance of a class is quite different to initializing an instance of a value type. For a reference type, you use newobj: newobj instance void IncrementableClass::.ctor() and for value types, you need to use initobj: .locals init ( valuetype IncrementableStruct s1 ) ldloca 0 initobj IncrementableStruct But, for a generic method, we need a consistent method that would work equally well for reference or value types. Activator.CreateInstance<T> To solve this problem the CLR designers could have chosen to create something similar to the constrained. prefix; if T is a value type, call initobj, and if it is a reference type, call newobj instance void !!0::.ctor(). However, this solution is much more heavyweight than constrained callvirt. The newobj call is encoded in the assembly using a simple reference to a row in a metadata table. This encoding is no longer valid for a call to !!0::.ctor(), as different constructor methods occupy different rows in the metadata tables. Furthermore, constructors aren't virtual, so we would have to somehow do a dynamic lookup to the correct method at runtime without using a MethodTable, something which is completely new to the CLR. Trying to do this in IL results in the following verification error: newobj instance void !!0::.ctor() [IL]: Error: Unable to resolve token. This is where Activator.CreateInstance<T> comes in. We can call this method to return us a new T, and make the whole issue Somebody Else's Problem. CreateInstance does all the dynamic method lookup for us, and returns us a new instance of the correct reference or value type (strangely enough, Activator.CreateInstance<T> does not itself have a .ctor constraint on its generic parameter): .method private static !!0 CreateInstance<.ctor T>() { call !!0 [mscorlib]System.Activator::CreateInstance<!!0>() ret } Going further: compiler enhancements Although this method works perfectly well for solving the problem, the C# compiler goes one step further. If you decompile the C# version of the CreateInstance method above: private static T CreateInstance() where T : new() { return new T(); } what you actually get is this (edited slightly for space & clarity): .method private static !!T CreateInstance<.ctor T>() { .locals init ( [0] !!T CS$0$0000, [1] !!T CS$0$0001 ) DetectValueType: ldloca.s 0 initobj !!T ldloc.0 box !!T brfalse.s CreateInstance CreateValueType: ldloca.s 1 initobj !!T ldloc.1 ret CreateInstance: call !!0 [mscorlib]System.Activator::CreateInstance<T>() ret } What on earth is going on here? Looking closer, it's actually quite a clever performance optimization around value types. So, lets dissect this code to see what it does. The CreateValueType and CreateInstance sections should be fairly self-explanatory; using initobj for value types, and Activator.CreateInstance for reference types. How does the DetectValueType section work? First, the stack transition for value types: ldloca.s 0 // &[!!T(uninitialized)] initobj !!T // ldloc.0 // !!T box !!T // O[!!T] brfalse.s // branch not taken When the brfalse.s is hit, the top stack entry is a non-null reference to a boxed !!T, so execution continues to to the CreateValueType section. What about when !!T is a reference type? Remember, the 'default' value of an object reference (type O) is zero, or null. ldloca.s 0 // &[!!T(null)] initobj !!T // ldloc.0 // null box !!T // null brfalse.s // branch taken Because box on a reference type is a no-op, the top of the stack at the brfalse.s is null, and so the branch to CreateInstance is taken. For reference types, Activator.CreateInstance is called which does the full dynamic lookup using reflection. For value types, a simple initobj is called, which is far faster, and also eliminates the unboxing that Activator.CreateInstance has to perform for value types. However, this is strictly a performance optimization; Activator.CreateInstance<T> works for value types as well as reference types. Next... That concludes the initial premise of the Subterranean IL series; to cover the details of generic methods and generic code in IL. I've got a few other ideas about where to go next; however, if anyone has any itching questions, suggestions, or things you've always wondered about IL, do let me know.

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• using isight camera in macbookpro(8,2) on ubuntu 12.04 virtualbox VM

  - by Kurt Spindler

  I'm having a lot of trouble using the built-in isight camera on my macbookpro8,2 (early 2011) from an ubuntu 12.04 virtual machine, run inside VirtualBox. The following is the log I get when I try to run guvcview ubuntu@ubuntu:~$ guvcview guvcview 1.5.3 ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.surround71 ALSA lib setup.c:565:(add_elem) Cannot obtain info for CTL elem (MIXER,'IEC958 Playback Default',0,0,0): No such file or directory ALSA lib setup.c:565:(add_elem) Cannot obtain info for CTL elem (MIXER,'IEC958 Playback Default',0,0,0): No such file or directory ALSA lib setup.c:565:(add_elem) Cannot obtain info for CTL elem (MIXER,'IEC958 Playback Default',0,0,0): No such file or directory ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.hdmi ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.hdmi ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.modem ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.modem ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.phoneline ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.phoneline ALSA lib audio/pcm_bluetooth.c:1614:(audioservice_expect) BT_GET_CAPABILITIES failed : Input/output error(5) ALSA lib audio/pcm_bluetooth.c:1614:(audioservice_expect) BT_GET_CAPABILITIES failed : Input/output error(5) ALSA lib audio/pcm_bluetooth.c:1614:(audioservice_expect) BT_GET_CAPABILITIES failed : Input/output error(5) ALSA lib audio/pcm_bluetooth.c:1614:(audioservice_expect) BT_GET_CAPABILITIES failed : Input/output error(5) ALSA lib pcm_dmix.c:957:(snd_pcm_dmix_open) The dmix plugin supports only playback stream Cannot connect to server socket err = No such file or directory Cannot connect to server socket jack server is not running or cannot be started video device: /dev/video0 Init. FaceTime HD Camera (Built-in) (location: usb-0000:00:0b.0-1) { pixelformat = 'YUYV', description = 'YUV 4:2:2 (YUYV)' } { discrete: width = 160, height = 120 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 176, height = 144 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 320, height = 240 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 352, height = 288 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 640, height = 480 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1280, height = 720 } Time interval between frame: 1/10, { pixelformat = 'MJPG', description = 'MJPEG' } { discrete: width = 960, height = 540 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1024, height = 576 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1280, height = 720 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { pixelformat = 'RGB3', description = 'RGB3' } { discrete: width = 160, height = 120 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 176, height = 144 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 320, height = 240 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 352, height = 288 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 640, height = 480 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1280, height = 720 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 960, height = 540 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1024, height = 576 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { pixelformat = 'BGR3', description = 'BGR3' } { discrete: width = 160, height = 120 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 176, height = 144 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 320, height = 240 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 352, height = 288 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 640, height = 480 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1280, height = 720 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 960, height = 540 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1024, height = 576 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { pixelformat = 'YU12', description = 'YU12' } { discrete: width = 160, height = 120 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 176, height = 144 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 320, height = 240 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 352, height = 288 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 640, height = 480 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1280, height = 720 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 960, height = 540 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1024, height = 576 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { pixelformat = 'YV12', description = 'YV12' } { discrete: width = 160, height = 120 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 176, height = 144 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 320, height = 240 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 352, height = 288 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 640, height = 480 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1280, height = 720 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 960, height = 540 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, { discrete: width = 1024, height = 576 } Time interval between frame: 100/2997, 1/25, 1/24, 1/15, vid:05ac pid:8509 driver:uvcvideo checking format: 1196444237 VIDIOC_G_COMP:: Invalid argument compression control not supported fps is set to 1/25 drawing controls no codec detected for H264 no codec detected for MP3 - (lavc) Checking video mode 960x540@32bpp : OK Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable Could not grab image (select timeout): Resource temporarily unavailable write /home/ubuntu/.guvcviewrc OK free controls cleaned allocations - 100% Closing portaudio ...OK Closing GTK... OK ubuntu@ubuntu:~$ Any help would be greatly appreciated. Only clue I have is that I initially was having problems, tried using the old method of fixing isights (involving installing isight-firmware-tools) before realizing that I just hadn't turned on the VM setting to allow the VM to access the webcam. :) Anyway, I wonder if installing that messed something up. However, I think this is a red herring because I've: shut down and turned back on the Mac, restarted the VM, tried a different VM (for which I never installed isight-firmware-tools, and created an entirely new ubuntu vm. All instances have had this problem. Similarly, other viewers, such as cheese, avplay, avconv have had all various kinds of errors.

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• Searching for the Perfect Developer&rsquo;s Laptop.

  - by mbcrump

  I have been in the market for a new computer for several months. I set out with a budget of around $1200. I knew up front that the machine would be used for developing applications and maybe some light gaming. I kept switching between buying a laptop or a desktop but the laptop won because: With a Laptop, I can carry it everywhere and with a desktop I can’t. I searched for about 2 weeks and narrowed it down to a list of must-have’s : i7 Processor (I wasn’t going to settle for an i5 or AMD. I wanted a true Quad-core machine, not 2 dual-core fused together). 15.6” monitor SSD 128GB or Larger. – It’s almost 2011 and I don’t want an old standard HDD in this machine. 8GB of DDR3 Ram. – The more the better, right? 1GB Video Card (Prefer NVidia) – I might want to play games with this. HDMI Port – Almost a standard on new Machines. This would be used when I am on the road and want to stream Netflix to the HDTV in the Hotel room. Webcam Built-in – This would be to video chat with the wife and kids if I am on the road. 6-Cell Battery. – I’ve read that an i7 in a laptop really kills the battery. A 6-cell or 9-cell is even better. That is a pretty long list for a budget of around $1200. I searched around the internet and could not buy this machine prebuilt for under $1200. That was even with coupons and my company’s 10% Dell discount. The only way that I would get a machine like this was to buy a prebuilt and replace parts. I chose the  Lenovo Y560 on Newegg to start as my base. Below is a top-down picture of it.   Part 1: The Hardware The Specs for this machine: Color :  GrayOperating System : Windows 7 Home Premium 64-bitCPU Type : Intel Core i7-740QM(1.73GHz)Screen : 15.6" WXGAMemory Size : 4GB DDR3Hard Disk : 500GBOptical Drive : DVD±R/RWGraphics Card : ATI Mobility Radeon HD 5730Video Memory : 1GBCommunication : Gigabit LAN and WLANCard slot : 1 x Express Card/34Battery Life : Up to 3.5 hoursDimensions : 15.20" x 10.00" x 0.80" - 1.30"Weight : 5.95 lbs. This computer met most of the requirements above except that it didn’t come with an SSD or have 8GB of DDR3 Memory. So, I needed to start shopping except this time for an SSD. I asked around on twitter and other hardware forums and everyone pointed me to the Crucial C300 SSD. After checking prices of the drive, it was going to cost an extra $275 bucks and I was going from a spacious 500GB drive to 128GB. After watching some of the SSD videos on YouTube I started feeling better. Below is a pic of the Crucial C300 SSD. The second thing that I needed to upgrade was the RAM. It came with 4GB of DDR3 RAM, but it was slow. I decided to buy the Crucial 8GB (4GB x 2) Kit from Newegg. This RAM cost an extra $120 and had a CAS Latency of 7. In the end this machine delivered everything that I wanted and it cost around $1300. You are probably saying, well your budget was $1200. I have spare parts that I’m planning on selling on eBay or Anandtech.  =) If you are interested then shoot me an email and I will give you a great deal mbcrump[at]gmail[dot]com. 500GB Laptop 7200RPM HDD 4GB of DDR3 RAM (2GB x 2) faceVision HD 720p Camera – Unopened In the end my Windows Experience Rating of the SSD was 7.7 and the CPU 7.1. The max that you can get is a 7.9. Part 2: The Software I’m very lucky that I get a lot of software for free. When choosing a laptop, the OS really doesn’t matter because I would never keep the bloatware pre-installed or Windows 7 Home Premium on my main development machine. Matter of fact, as soon as I got the laptop, I immediately took out the old HDD without booting into it. After I got the SSD into the machine, I installed Windows 7 Ultimate 64-Bit. The BIOS was out of date, so I updated that to the latest version and started downloading drivers off of Lenovo’s site. I had to download the Wireless Networking Drivers to a USB-Key before I could get my machine on my wireless network. I also discovered that if the date on your computer is off then you cannot join the Windows 7 Homegroup until you fix it. I’m aware that most people like peeking into what programs other software developers use and I went ahead and listed my “essentials” of a fresh build. I am a big Silverlight guy, so naturally some of the software listed below is specific to Silverlight. You should also check out my master list of Tools and Utilities for the .NET Developer. See a killer app that I’m missing? Feel free to leave it in the comments below. My Software Essential List. CPU-Z Dropbox Everything Search Tool Expression Encoder Update Expression Studio 4 Ultimate Foxit Reader Google Chrome Infragistics NetAdvantage Ultimate Edition Keepass Microsoft Office Professional Plus 2010 Microsoft Security Essentials 2  Mindscape Silverlight Elements Notepad 2 (with shell extension) Precode Code Snippet Manager RealVNC Reflector ReSharper v5.1.1753.4 Silverlight 4 Toolkit Silverlight Spy Snagit 10 SyncFusion Reporting Controls for Silverlight Telerik Silverlight RadControls TweetDeck Virtual Clone Drive Visual Studio 2010 Feature Pack 2 Visual Studio 2010 Ultimate VS KB2403277 Update to get Feature Pack 2 to work. Windows 7 Ultimate 64-Bit Windows Live Essentials 2011 Windows Live Writer Backup. Windows Phone Development Tools That is pretty much it, I have a new laptop and am happy with the purchase. If you have any questions then feel free to leave a comment below.  Subscribe to my feed

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• The clock hands of the buffer cache

  - by Tony Davis

  Over a leisurely beer at our local pub, the Waggon and Horses, Phil Factor was holding forth on the esoteric, but strangely poetic, language of SQL Server internals, riddled as it is with 'sleeping threads', 'stolen pages', and 'memory sweeps'. Generally, I remain immune to any twinge of interest in the bowels of SQL Server, reasoning that there are certain things that I don't and shouldn't need to know about SQL Server in order to use it successfully. Suddenly, however, my attention was grabbed by his mention of the 'clock hands of the buffer cache'. Back at the office, I succumbed to a moment of weakness and opened up Google. He wasn't lying. SQL Server maintains various memory buffers, or caches. For example, the plan cache stores recently-used execution plans. The data cache in the buffer pool stores frequently-used pages, ensuring that they may be read from memory rather than via expensive physical disk reads. These memory stores are classic LRU (Least Recently Updated) buffers, meaning that, for example, the least frequently used pages in the data cache become candidates for eviction (after first writing the page to disk if it has changed since being read into the cache). SQL Server clearly needs some mechanism to track which pages are candidates for being cleared out of a given cache, when it is getting too large, and it is this mechanism that is somewhat more labyrinthine than I previously imagined. Each page that is loaded into the cache has a counter, a miniature "wristwatch", which records how recently it was last used. This wristwatch gets reset to "present time", each time a page gets updated and then as the page 'ages' it clicks down towards zero, at which point the page can be removed from the cache. But what is SQL Server is suffering memory pressure and urgently needs to free up more space than is represented by zero-counter pages (or plans etc.)? This is where our 'clock hands' come in. Each cache has associated with it a "memory clock". Like most conventional clocks, it has two hands; one "external" clock hand, and one "internal". Slava Oks is very particular in stressing that these names have "nothing to do with the equivalent types of memory pressure". He's right, but the names do, in that peculiar Microsoft tradition, seem designed to confuse. The hands do relate to memory pressure; the cache "eviction policy" is determined by both global and local memory pressures on SQL Server. The "external" clock hand responds to global memory pressure, in other words pressure on SQL Server to reduce the size of its memory caches as a whole. Global memory pressure – which just to confuse things further seems sometimes to be referred to as physical memory pressure – can be either external (from the OS) or internal (from the process itself, e.g. due to limited virtual address space). The internal clock hand responds to local memory pressure, in other words the need to reduce the size of a single, specific cache. So, for example, if a particular cache, such as the plan cache, reaches a defined "pressure limit" the internal clock hand will start to turn and a memory sweep will be performed on that cache in order to remove plans from the memory store. During each sweep of the hands, the usage counter on the cache entry is reduced in value, effectively moving its "last used" time to further in the past (in effect, setting back the wrist watch on the page a couple of hours) and increasing the likelihood that it can be aged out of the cache. There is even a special Dynamic Management View, sys.dm_os_memory_cache_clock_hands, which allows you to interrogate the passage of the clock hands. Frequently turning hands equates to excessive memory pressure, which will lead to performance problems. Two hours later, I emerged from this rather frightening journey into the heart of SQL Server memory management, fascinated but still unsure if I'd learned anything that I'd put to any practical use. However, I certainly began to agree that there is something almost Tolkeinian in the language of the deep recesses of SQL Server. Cheers, Tony.

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• Keep it Professional &ndash; Multiple Environments

  - by AjarnMark

  I have certainly been reading blogs a whole lot more than writing them the last several weeks, and it’s about time I got back to writing.  I have been collecting several topics and references for blog posts…some of which will probably just never get written as the timeliness of the topics fade over time.  Nonetheless, I’m back, and I think it is time to revive my Doing Business Right series, this time coming from the slant of managing a development team rather than the previous angle of being self-employed.  First up: separating Dev, Test, and Prod. A few months ago, Colin Stasiuk (@BenchmarkIT) wrote a great post about separating your Dev, Test/UAT, and Prod environments.  This post covers all the important points such as removing Developer access from both PROD and UAT, and the importance of proper deployment (a.k.a. promotion) procedures.  I won’t repeat it all here, go read the original!  But what I do want to address is what I believe to be the #1 excuse people use for not having separate environments:  Money.  I discussed this briefly in my comment on Colin’s post at the time, but let me repeat it here and expand on it a bit. Don’t let the size of your company or the size of its budget dictate whether you do things professionally or not.  I am convinced that most developers and development teams would agree that it is a best practice to have separate environments for development, testing, and production (a.k.a. Live).  So why don’t they?  Because they think that it means separate servers which means more money.  While having separate physical servers for the different environments would be ideal, it is not an absolute requirement in order to make this work.  Here are a few ideas: Use multiple instances of SQL Server and multiple Web Sites with Headers or Ports.  For no additional fees* you can install multiple instances of SQL Server on the same machine.  This gives you a nice separation, allowing you to even use the same database names as will appear in PROD, yet isolating the data and security access.  And in IIS, you can create multiple Web Sites on the same server just by using Host Headers or different port numbers to separate them.  This approach does still pose the risk of non-Prod environments impacting performance on Prod, but when your application is busy enough for that to be a concern, you can probably afford one of the other options. Use desktop PCs instead of servers.  Instead of investing in full server-grade hardware, you can mimic the separate environments on old desktop PCs and at least get functional equivalency, if not performance matching.  The last I checked, Microsoft did not require separate licensing for SQL Server if that installation was used exclusively for dev or test purposes*.  There may be some version or performance differences between this approach and what you have in Prod, but you have isolated test from impacting Prod resources this way. Virtualization.  This is of course one of the hot topics of the day, and I would be remiss if I did not suggest this.  It is quite easy these days to setup virtual machines so that, again, your environments are fairly isolated from one another, and you retain all the security and procedural benefits of having separate environments. So the point is, keep your high professional standards intact.  You don’t need to compromise on using proper procedure just because you work in a small company with a small budget.  Keep doing things the right way! By the way, where I work, our DEV environment is not on a server.  All development is done on the developer’s individual workstation where it can be isolated from other developers’ work for the duration of writing the code, but also where the developers have to reconcile (merge) differences in code under concurrent development.  This usually means that each change is executed multiple times (once per developer to update their environments with the latest changes from others) giving us an extra, informal. test deployment before even going to the Test/UAT server.  It also means that if the network goes down, the developers can continue to hum along because they are not dependent on networked resources.  In fact, they will likely be even more productive because they aren’t being interrupted by email…but that’s another post I need to write. * I am not a lawyer, nor a licensing specialist, but it appeared to be so the last time I checked.  When in doubt, consult an expert on the topic.

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• Trigger Happy

  - by Tim Dexter

  Its been a while, I know, we’ll say no more OK? I’ll just write …In the latest BIP 11.1.1.6 release and if I’m really honest; the release before this (we'll call it dot 5 for brevity.) The boys and gals in the engine room have been real busy enhancing BIP with some new functionality. Those of you that use the scheduling engine in OBIEE may already know and use the ‘conditional scheduling’ feature. This allows you to be more intelligent about what reports get run and sent to folks on a scheduled basis. You create a ‘trigger’ analysis (answer) that is executed at schedule time prior to the main report. When the schedule rolls around, the trigger is run, if it returns rows, then the main report is run and delivered. If there are no rows returned, then the main report is not run. Useful right? Your users are not bombarded with 20 reports in their inbox every week that they need to wade throu. They get a handful that they know they need to look at. If you ensure you use conditional formatting in the report then they can find the anomalous data in the reports very quickly and move on to the rest of their day more quickly. You could even think of OBIEE as a virtual team member, scouring the data on your behalf 24/7 and letting you know when its found an issue.BI Publisher, wanting the team t-shirt and the khaki pants, has followed suit. You can now set up ‘triggers’ for it to execute before it runs the main report. Just like its big brother, if the scheduled report trigger returns rows of data; it then executes the main report. Otherwise, the report is skipped until the next schedule time rolls around. Sound familiar?BIP differs a little, in that you only need to construct a query to act as the trigger rather than a complete report. Let assume we have a monthly wage by department report on a schedule. We only want to send the report to managers if their departmental wages reach and/or exceed a certain amount. The toughest part about this is coming up with the SQL to test the business rule you want to implement. For my example, its not that tough: select d.department_name, sum(e.salary) as wage_total from employees e, departments d where d.department_id = e.department_id group by d.department_name having sum(e.salary) > 230000 We're looking for departments where the wage cost is greater than 230,000 Dexter Dollars! With a bit of messing I found out you can parametrize the query. Users can then set a value at schedule time if they need to. To create the trigger is straightforward enough. You can create multiple triggers for users to select at schedule time. Notice I also used a parameter in the query, :wamount. Note the matching parameter in the tree on the left. You also dont need to return multiple columns, one is fine, the key is if there are rows returned. You can build the rest of your report as usual. At scheduling time the Schedule tab has a bit more on it. If your users want to set the trigger, they check the Use Trigger box. The page will then pop fields to pick the appropriate trigger they want to use, even a trigger on another data model if needed. Note it will also ask for the parameter value associated with the trigger. At this point you should note that the data model does not make a distinction between trigger and data model (extract) parameters. So users will see the parameters on the General and Schedule tabs. If per chance you do need to just have a trigger parameters. You can just hide them from the report using the Parameters popup in the report designer, just un-check the 'Show' box I have tested the opposite case where you do not want main report parameters seen in the trigger section. BIP handles that for you! Once the report hits its allotted schedule time, the trigger is executed. Based on the results the report will either run or be 'skipped.' Now, you have a smarter scheduler that will only deliver reports when folks need to see them and take action on the contents. More official info here for developers and here for users.

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• ASP.NET WebAPI Security 5: JavaScript Clients

  - by Your DisplayName here!

  All samples I showed in my last post were in C#. Christian contributed another client sample in some strange language that is supposed to work well in browsers ;) JavaScript client scenarios There are two fundamental scenarios when it comes to JavaScript clients. The most common is probably that the JS code is originating from the same web application that also contains the web APIs. Think a web page that does some AJAX style callbacks to an API that belongs to that web app – Validation, data access etc. come to mind. Single page apps often fall in that category. The good news here is that this scenario just works. The typical course of events is that the user first logs on to the web application – which will result in an authentication cookie of some sort. That cookie will get round-tripped with your AJAX calls and ASP.NET does its magic to establish a client identity context. Since WebAPI inherits the security context from its (web) host, the client identity is also available here. The other fundamental scenario is JavaScript code *not* running in the context of the WebAPI hosting application. This is more or less just like a normal desktop client – either running in the browser, or if you think of Windows 8 Metro style apps as “real” desktop apps. In that scenario we do exactly the same as the samples did in my last post – obtain a token, then use it to call the service. Obtaining a token from IdentityServer’s resource owner credential OAuth2 endpoint could look like this: thinktectureIdentityModel.BrokeredAuthentication = function (stsEndpointAddress, scope) {     this.stsEndpointAddress = stsEndpointAddress;     this.scope = scope; }; thinktectureIdentityModel.BrokeredAuthentication.prototype = function () {     getIdpToken = function (un, pw, callback) {         $.ajax({             type: 'POST',             cache: false,             url: this.stsEndpointAddress,             data: { grant_type: "password", username: un, password: pw, scope: this.scope },             success: function (result) {                 callback(result.access_token);             },             error: function (error) {                 if (error.status == 401) {                     alert('Unauthorized');                 }                 else {                     alert('Error calling STS: ' + error.responseText);                 }             }         });     };     createAuthenticationHeader = function (token) {         var tok = 'IdSrv ' + token;         return tok;     };     return {         getIdpToken: getIdpToken,         createAuthenticationHeader: createAuthenticationHeader     }; } (); Calling the service with the requested token could look like this: function getIdentityClaimsFromService() {     authHeader = authN.createAuthenticationHeader(token);     $.ajax({         type: 'GET',         cache: false,         url: serviceEndpoint,         beforeSend: function (req) {             req.setRequestHeader('Authorization', authHeader);         },         success: function (result) {              $.each(result.Claims, function (key, val) {                 $('#claims').append($('<li>' + val.Value + '</li>'))             });         },         error: function (error) {             alert('Error: ' + error.responseText);         }     }); I updated the github repository, you can can play around with the code yourself.

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• Building dynamic OLAP data marts on-the-fly

  - by DrJohn

  At the forthcoming SQLBits conference, I will be presenting a session on how to dynamically build an OLAP data mart on-the-fly. This blog entry is intended to clarify exactly what I mean by an OLAP data mart, why you may need to build them on-the-fly and finally outline the steps needed to build them dynamically. In subsequent blog entries, I will present exactly how to implement some of the techniques involved. What is an OLAP data mart? In data warehousing parlance, a data mart is a subset of the overall corporate data provided to business users to meet specific business needs. Of course, the term does not specify the technology involved, so I coined the term "OLAP data mart" to identify a subset of data which is delivered in the form of an OLAP cube which may be accompanied by the relational database upon which it was built. To clarify, the relational database is specifically create and loaded with the subset of data and then the OLAP cube is built and processed to make the data available to the end-users via standard OLAP client tools. Why build OLAP data marts? Market research companies sell data to their clients to make money. To gain competitive advantage, market research providers like to "add value" to their data by providing systems that enhance analytics, thereby allowing clients to make best use of the data. As such, OLAP cubes have become a standard way of delivering added value to clients. They can be built on-the-fly to hold specific data sets and meet particular needs and then hosted on a secure intranet site for remote access, or shipped to clients' own infrastructure for hosting. Even better, they support a wide range of different tools for analytical purposes, including the ever popular Microsoft Excel. Extension Attributes: The Challenge One of the key challenges in building multiple OLAP data marts based on the same 'template' is handling extension attributes. These are attributes that meet the client's specific reporting needs, but do not form part of the standard template. Now clearly, these extension attributes have to come into the system via additional files and ultimately be added to relational tables so they can end up in the OLAP cube. However, processing these files and filling dynamically altered tables with SSIS is a challenge as SSIS packages tend to break as soon as the database schema changes. There are two approaches to this: (1) dynamically build an SSIS package in memory to match the new database schema using C#, or (2) have the extension attributes provided as name/value pairs so the file's schema does not change and can easily be loaded using SSIS. The problem with the first approach is the complexity of writing an awful lot of complex C# code. The problem of the second approach is that name/value pairs are useless to an OLAP cube; so they have to be pivoted back into a proper relational table somewhere in the data load process WITHOUT breaking SSIS. How this can be done will be part of future blog entry. What is involved in building an OLAP data mart? There are a great many steps involved in building OLAP data marts on-the-fly. The key point is that all the steps must be automated to allow for the production of multiple OLAP data marts per day (i.e. many thousands, each with its own specific data set and attributes). Now most of these steps have a great deal in common with standard data warehouse practices. The key difference is that the databases are all built to order. The only permanent database is the metadata database (shown in orange) which holds all the metadata needed to build everything else (i.e. client orders, configuration information, connection strings, client specific requirements and attributes etc.). The staging database (shown in red) has a short life: it is built, populated and then ripped down as soon as the OLAP Data Mart has been populated. In the diagram below, the OLAP data mart comprises the two blue components: the Data Mart which is a relational database and the OLAP Cube which is an OLAP database implemented using Microsoft Analysis Services (SSAS). The client may receive just the OLAP cube or both components together depending on their reporting requirements.  So, in broad terms the steps required to fulfil a client order are as follows: Step 1: Prepare metadata Create a set of database names unique to the client's order Modify all package connection strings to be used by SSIS to point to new databases and file locations. Step 2: Create relational databases Create the staging and data mart relational databases using dynamic SQL and set the database recovery mode to SIMPLE as we do not need the overhead of logging anything Execute SQL scripts to build all database objects (tables, views, functions and stored procedures) in the two databases Step 3: Load staging database Use SSIS to load all data files into the staging database in a parallel operation Load extension files containing name/value pairs. These will provide client-specific attributes in the OLAP cube. Step 4: Load data mart relational database Load the data from staging into the data mart relational database, again in parallel where possible Allocate surrogate keys and use SSIS to perform surrogate key lookup during the load of fact tables Step 5: Load extension tables & attributes Pivot the extension attributes from their native name/value pairs into proper relational tables Add the extension attributes to the views used by OLAP cube Step 6: Deploy & Process OLAP cube Deploy the OLAP database directly to the server using a C# script task in SSIS Modify the connection string used by the OLAP cube to point to the data mart relational database Modify the cube structure to add the extension attributes to both the data source view and the relevant dimensions Remove any standard attributes that not required Process the OLAP cube Step 7: Backup and drop databases Drop staging database as it is no longer required Backup data mart relational and OLAP database and ship these to the client's infrastructure Drop data mart relational and OLAP database from the build server Mark order complete Start processing the next order, ad infinitum. So my future blog posts and my forthcoming session at the SQLBits conference will all focus on some of the more interesting aspects of building OLAP data marts on-the-fly such as handling the load of extension attributes and how to dynamically alter the structure of an OLAP cube using C#.

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• Trying to install Team viewer on Ubuntu 12.04

  - by Teknikk

  I recently got Ubuntu installed on my server, I wanted to install TeamViewer so i could easy manage the virtual machines, However, I get errors when installing it from App store?, And I also get errors, but more detailed on the terminal. Error output: tek@tek-G53SW:~/Download$ sudo dpkg -i ipts teamviewer_linux_x64.deb dpkg: error processing ipts (--install): cannot access archive: No such file or directory (Reading database ... 142115 files and directories currently installed.) Preparing to replace teamviewer7 7.0.9360 (using teamviewer_linux_x64.deb) ... Unpacking replacement teamviewer7 ... dpkg: dependency problems prevent configuration of teamviewer7: teamviewer7 depends on libc6-i386 (>= 2.7); however: Package libc6-i386 is not installed. teamviewer7 depends on lib32asound2; however: Package lib32asound2 is not installed. teamviewer7 depends on lib32z1; however: Package lib32z1 is not installed. teamviewer7 depends on ia32-libs; however: Package ia32-libs is not installed. dpkg: error processing teamviewer7 (--install): dependency problems - leaving unconfigured Errors were encountered while processing: ipts teamviewer7 I tried to install it manually, but with no luck, I heard some others has this problems. I am running Ubuntu 12.04 x64. Error @ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs : tek@tek-G53SW:~/Download$ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: ia32-libs : Depends: ia32-libs-multiarch E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution). tek@tek-G53SW:~/Download$ More errors tek@tek-G53SW:~/Download$ sudo apt-get -f install [sudo] password for tek: Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following packages will be REMOVED: teamviewer7 0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 81.9 MB disk space will be freed. Do you want to continue [Y/n]? y (Reading database ... 142441 files and directories currently installed.) Removing teamviewer7 ... tek@tek-G53SW:~/Download$ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs Reading package lists... Done Building dependency tree Reading state information... Done lib32z1 is already the newest version. libc6-i386 is already the newest version. lib32asound2 is already the newest version. Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: ia32-libs : Depends: ia32-libs-multiarch E: Unable to correct problems, you have held broken packages. tek@tek-G53SW:~/Download$ sudo apt-get install ia32-libs-multiarch Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: ia32-libs-multiarch:i386 : Depends: gstreamer0.10-plugins-good:i386 but it is not going to be installed Depends: gtk2-engines:i386 but it is not going to be installed Depends: gtk2-engines-murrine:i386 but it is not going to be installed Depends: gtk2-engines-pixbuf:i386 but it is not going to be installed Depends: gtk2-engines-oxygen:i386 but it is not going to be installed Depends: ibus-gtk:i386 but it is not going to be installed Depends: libcanberra-gtk-module:i386 but it is not going to be installed Depends: libcups2:i386 but it is not going to be installed Depends: libcupsimage2:i386 but it is not going to be installed Depends: libfontconfig1:i386 but it is not going to be installed Depends: libgail-common:i386 but it is not going to be installed Depends: libgphoto2-2:i386 but it is not going to be installed Depends: libgtk2.0-0:i386 but it is not going to be installed Depends: libnss3:i386 but it is not going to be installed Depends: libqt4-opengl:i386 but it is not going to be installed Depends: libqt4-qt3support:i386 but it is not going to be installed Depends: libqt4-scripttools:i386 but it is not going to be installed Depends: libqt4-svg:i386 but it is not going to be installed Depends: libqtgui4:i386 but it is not going to be installed Depends: libqtwebkit4:i386 but it is not going to be installed Depends: librsvg2-common:i386 but it is not going to be installed Depends: libsane:i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages. tek@tek-G53SW:~/Download$

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