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  • Context is Everything

    - by Angus Graham
    Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Context is Everything How many times have you have you asked a question only to hear an answer like “Well, it depends. What exactly are you trying to do?”.  There are times that raw information can’t tell us what we need to know without putting it in a larger context. Let's take a real world example.  If I'm a maintenance planner trying to figure out which assets should be replaced during my next maintenance window, I'm going to go to my Asset Management System.  I can get it to spit out a list of assets that have failed several times over the last year.  But what are these assets connected to?  Is there any safety consequences to shutting off this pipeline to do the work?  Is some other work that's planned going to conflict with replacing this asset?  Several of these questions can't be answered by simply spitting out a list of asset IDs.  The maintenance planner will have to reference a diagram of the plant to answer several of these questions. This is precisely the idea behind Augmented Business Visualization. An Augmented Business Visualization (ABV) solution is one where your structured data (enterprise application data) and your unstructured data (documents, contracts, floor plans, designs, etc.) come together to allow you to make better decisions.  Essentially we're showing your business data into its context. AutoVue allows you to create ABV solutions by integrating your enterprise application with AutoVue’s hotspot framework. Hotspots can be defined for your document. Users can click these hotspots to trigger actions in your enterprise app. Similarly, the enterprise app can highlight the hotspots in your document based on its business data, creating a visual dashboard of your business data in the context of your document. ABV is not new. We introduced the hotspot framework in AutoVue 20.1 with text hotspots. Any text in a PDF or 2D CAD drawing could be turned into a hotspot. In 20.2 we have enhanced this to include 2 new types of hotspots: 3D and regional hotspots. 3D hotspots allow you to turn 3D parts into hotspots. Hotspots can be defined based on the attributes of the part, so you can create hotspots based on part numbers, material, date of delivery, etc.  Regional hotspots allow an administrator to define rectangular regions on any PDF, image, or 2D CAD drawing. This is perfect for cases where the document you’re using either doesn’t have text in it (a JPG or TIFF for example) or if you want to define hotspots that don’t correspond to the text in the document. There are lots of possible uses for AutoVue hotspots.  A great demonstration of how our hotspot capabilities can help add context to enterprise data in the Energy sector can be found in the following AutoVue movies: Maintenance Planning in the Energy Sector - Watch it Now Capital Construction Project Management in the Energy Sector  -  Watch it Now Commissioning and Handover Process for the Energy Sector  -  Watch it Now

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  • Debian: video problems with VLC

    - by kemp
    I have a problem playing AVI divx files with VLC. Yesterday upon start VLC showed an error message complaining about divx codecs and refused to proceed. Today the player starts but the video is squashed horizontally (it occupies roughly 1/4th of the VLC window which is for the other part black). I'm on an updated testing system, and before yesterday VLC was playing fine. In the meantime - after a recent dist-upgrade - I cannot run X with proprietary ATI drivers anymore, I have to use the FOSS radeonhd ones instead. I don't know if that's related but I thought it could be worth mentioning (and by the way if anyone has suggestions about this problem too, that'd be very much appreciated). How can I fix VLC's problem?

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  • Don't miss Virtual Developer Day - All about ADF next week

    - by Shay Shmeltzer
    In case you haven't heard we are holding a free online virtual developer day next week - July 10th that you should attend - even if you think you already know ADF. First the registration link - http://bit.ly/fusiondev. While one of the tracks is aimed at developer who are relatively new to ADF - and cover ADF Faces, ADF Controller and a comparison of productivity with Forms and other tools - the two other tracks have great content on some topics that you might not be familiar with even if you already work with ADF. This include sessions about the upcoming ADF Mobile, The new ADF support in Eclipse and information about Application Life Cycle Management with ADF and JDeveloper. As well as sessions that will open your mind to the areas where ADF integrates with other Fusion Middleware Solutions such as ADF integration with BI, WebCenter and SOA. Most of the sessions are quite heavy on demos and you'll get a chance to interact with the presenters and ask questions during the live event. You should register even if you can't attend the live event - this way you'll get an email pointing you to the recorded sessions for on demand viewing. See you next week.

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  • Three server processes consume no more than 50% of Dual Core CPU

    - by thor
    I have three processes running on Intel Core 2 Duo CPU. From watching output of 'top' and graphs of CPU load (drawn by MRTG, data collection via SNMP) I can see that CPU load is never more than 50%, and, most of the day, when those processes are busy CPU load has a ceiling at 50 %. I mean, CPU load grows up to 50% in the morning and stays there until late evening. My first thought was that only one core was used at 100% thus giving 50% of both CPUs. But, as there are three processes running and from 'top' I see that both cores are being loaded, so this is not the case. schedtool shows that CPU affinity for those three processes is at default, 0x03, allowing them to use both cores. If I force one process to one core (schedtool -a 0x01), and two others to second (schedtool -a 0x02), cumulative usage grows beyond 50%. Why three processes seem to consume only 50% of two cores? Why forcing them to different CPUs allows usage to grow higher? Any hints? P.S. Processes in question are Counter-Strike servers.

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  • Can start-stop-daemon use environmental variables?

    - by scottburton11
    I need to daemonize a Windows app running in Wine, and create a pid in /var/run. Since it requires an X11 session to run, I need to make sure the $DISPLAY variable is set in the running user's environment. Assuming I already have a X11 session running, with a given display, here's what the start-stop-daemon line looks like in my /etc/init.d script: start-stop-daemon --start --pidfile /var/run/wine-app.pid -m -c myuser -g mygroup -k 002 --exec /home/myuser/.wine/drive_c/Program\ Files/wine-app.exe Unfortunately, my version of start-stop-daemon on Ubuntu 8.04 doesn't have the -e option to set environmental variables. I gather that you could simply set $DISPLAY before the command, like so: VAR1="Value" start-stop-daemon ... But it doesn't work. Since I'm using the -c {user} option to run as a specific user, I'm guessing there's an environment switch and VAR1 is lost. I've tried exporting DISPLAY from the running user's .profile and/or .bashrc but it doesn't work either. Is there another way to do this? Is this even possible? Am I overlooking something? Many thanks

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  • OpenJDK 6 B27 Available

    - by user9158633
    On October 26, 2012 the source bundle for OpenJDK 6 b27 was published at http://download.java.net/openjdk/jdk6/. The main changes in b27 are the latest round of security updates and a number of other fixes. For more information see the detailed list of all the changes in OpenJDK 6 B27. Test Results: All the jdk regression tests run with  make test passed on linux_i586 cd jdk6 make make test Note: sun/tools/jinfo/Basic.sh test failed on linux_x64. For the current list of excluded tests see  jdk6/jdk/test/ProblemList.txt file:  ProblemList.html in B27 |  Latest ProblemList.txt (in the tip revision). Special thanks to Kelly O'Hair for his contributions to the project and Dave Katleman for his Release Engineering work.

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  • C++11 Tidbits: Decltype (Part 2, trailing return type)

    - by Paolo Carlini
    Following on from last tidbit showing how the decltype operator essentially queries the type of an expression, the second part of this overview discusses how decltype can be syntactically combined with auto (itself the subject of the March 2010 tidbit). This combination can be used to specify trailing return types, also known informally as "late specified return types". Leaving aside the technical jargon, a simple example from section 8.3.5 of the C++11 standard usefully introduces this month's topic. Let's consider a template function like: template <class T, class U> ??? foo(T t, U u) { return t + u; } The question is: what should replace the question marks? The problem is that we are dealing with a template, thus we don't know at the outset the types of T and U. Even if they were restricted to be arithmetic builtin types, non-trivial rules in C++ relate the type of the sum to the types of T and U. In the past - in the GNU C++ runtime library too - programmers used to address these situations by way of rather ugly tricks involving __typeof__ which now, with decltype, could be rewritten as: template <class T, class U> decltype((*(T*)0) + (*(U*)0)) foo(T t, U u) { return t + u; } Of course the latter is guaranteed to work only for builtin arithmetic types, eg, '0' must make sense. In short: it's a hack. On the other hand, in C++11 you can use auto: template <class T, class U> auto foo(T t, U u) -> decltype(t + u) { return t + u; } This is much better. It's generic and a construct fully supported by the language. Finally, let's see a real-life example directly taken from the C++11 runtime library as implemented in GCC: template<typename _IteratorL, typename _IteratorR> inline auto operator-(const reverse_iterator<_IteratorL>& __x, const reverse_iterator<_IteratorR>& __y) -> decltype(__y.base() - __x.base()) { return __y.base() - __x.base(); } By now it should appear be completely straightforward. The availability of trailing return types in C++11 allowed fixing a real bug in the C++98 implementation of this operator (and many similar ones). In GCC, C++98 mode, this operator is: template<typename _IteratorL, typename _IteratorR> inline typename reverse_iterator<_IteratorL>::difference_type operator-(const reverse_iterator<_IteratorL>& __x, const reverse_iterator<_IteratorR>& __y) { return __y.base() - __x.base(); } This was guaranteed to work well with heterogeneous reverse_iterator types only if difference_type was the same for both types.

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  • Can't add Samba users in Ubuntu

    - by petersohn
    I am using (K)Ubuntu 10.10, and I'm trying to set up Samba shares. When I try to add a Samba user in the KDE samba configuration, exit the configuration dialog, then enter it again, I see that the user is not added. Then I tried it using the command line (running as root): smbpasswd -a peet 'peet' is my normal user name. It asks for a password, then does something on my hard drive, but I can see no password file created in /etc/samba, and neither does the date of my smb.conf file change. I also don't see the samba user when I open the samba configuration dialog.

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  • View Script Over SSH?

    - by user74781
    A friend, using a remote machine, ran a script that SSHed to my machine, and ran the following python script that resides on my machine: while (1): ....print "hello world" (this script simply prints 'hello world' continuously). I am now logged in to my machine. How can I see the output of the script my friend was running? if it helps, I can 'spot' the script my friend is using: me@home:~$ ps aux | grep justprint.py **friend 7494 12.8 0.3 7260 3300 ? Ss 17:24 0:06 python TEST_AREA/justprint.py** friend 7640 0.0 0.0 3320 800 pts/3 S+ 17:25 0:00 grep --color=auto just what steps should I take in order to view the "hello world" messages on my screen?

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  • NTP daemon or ntpdate doesn't synchronize

    - by user2862333
    I'm having some problems with synchronization with an NTP server. 1) The NTP daemon doesn't sync the system clock at all, even though it's running (confirmed with /etc/init.d/ntp status). Forcing to sync with ntpd -q or ntpd -gq does not work either. 2) Stopping the NTP daemon and syncing manually with ntpdate does give me the following output: ~# ntpdate -d 0.debian.pool.ntp.org 6 Nov 16:48:53 ntpdate[4417]: ntpdate [email protected] Sat May 12 09:07:19 UTC 2012 (1) transmit(79.132.237.5) receive(79.132.237.5) transmit(85.234.197.2) receive(85.234.197.2) transmit(194.50.97.34) receive(194.50.97.34) transmit(79.132.237.1) receive(79.132.237.1) transmit(79.132.237.5) receive(79.132.237.5) transmit(85.234.197.2) receive(85.234.197.2) transmit(194.50.97.34) receive(194.50.97.34) transmit(79.132.237.1) receive(79.132.237.1) transmit(79.132.237.5) receive(79.132.237.5) transmit(85.234.197.2) receive(85.234.197.2) transmit(194.50.97.34) receive(194.50.97.34) transmit(79.132.237.1) receive(79.132.237.1) transmit(79.132.237.5) receive(79.132.237.5) transmit(85.234.197.2) receive(85.234.197.2) transmit(194.50.97.34) receive(194.50.97.34) transmit(79.132.237.1) receive(79.132.237.1) server 79.132.237.5, port 123 stratum 2, precision -20, leap 00, trust 000 refid [79.132.237.5], delay 0.05141, dispersion 0.00145 transmitted 4, in filter 4 reference time: d624e3b1.f490b90d Wed, Nov 6 2013 16:50:09.955 originate timestamp: d624e457.eaaf787c Wed, Nov 6 2013 16:52:55.916 transmit timestamp: d624e36c.4a7036fd Wed, Nov 6 2013 16:49:00.290 filter delay: 0.08537 0.05141 0.05151 0.06346 0.00000 0.00000 0.00000 0.00000 filter offset: 235.6038 235.6087 235.6095 235.6068 0.000000 0.000000 0.000000 0.000000 delay 0.05141, dispersion 0.00145 offset 235.608782 server 85.234.197.2, port 123 stratum 2, precision -20, leap 00, trust 000 refid [85.234.197.2], delay 0.05151, dispersion 0.00336 transmitted 4, in filter 4 reference time: d624e3e7.dc6cd02b Wed, Nov 6 2013 16:51:03.861 originate timestamp: d624e458.1c91031f Wed, Nov 6 2013 16:52:56.111 transmit timestamp: d624e36c.7da1d882 Wed, Nov 6 2013 16:49:00.490 filter delay: 0.05765 0.07750 0.06013 0.05151 0.00000 0.00000 0.00000 0.00000 filter offset: 235.6048 235.6014 235.6035 235.6078 0.000000 0.000000 0.000000 0.000000 delay 0.05151, dispersion 0.00336 offset 235.607826 server 194.50.97.34, port 123 stratum 3, precision -23, leap 00, trust 000 refid [194.50.97.34], delay 0.03021, dispersion 0.00090 transmitted 4, in filter 4 reference time: d624e38d.2bce952c Wed, Nov 6 2013 16:49:33.171 originate timestamp: d624e458.4dbbc114 Wed, Nov 6 2013 16:52:56.303 transmit timestamp: d624e36c.b0d38834 Wed, Nov 6 2013 16:49:00.690 filter delay: 0.03030 0.03636 0.03091 0.03021 0.00000 0.00000 0.00000 0.00000 filter offset: 235.6095 235.6085 235.6098 235.6105 0.000000 0.000000 0.000000 0.000000 delay 0.03021, dispersion 0.00090 offset 235.610589 server 79.132.237.1, port 123 stratum 3, precision -20, leap 00, trust 000 refid [79.132.237.1], delay 0.05113, dispersion 0.00305 transmitted 4, in filter 4 reference time: d624dfcb.6acea332 Wed, Nov 6 2013 16:33:31.417 originate timestamp: d624e458.838672ad Wed, Nov 6 2013 16:52:56.513 transmit timestamp: d624e36c.e405181c Wed, Nov 6 2013 16:49:00.890 filter delay: 0.06345 0.05113 0.05681 0.05656 0.00000 0.00000 0.00000 0.00000 filter offset: 235.6087 235.6038 235.6010 235.6074 0.000000 0.000000 0.000000 0.000000 delay 0.05113, dispersion 0.00305 offset 235.603888 6 Nov 16:49:00 ntpdate[4417]: step time server 79.132.237.5 offset 235.608782 sec Clearly, ntpdate can reach the NTP server(s), but after checking the clock, it hasn't changed and is still displaying the wrong time. Any ideas what would be the problem would be much appreciated.

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  • The best way to hide data Encryption,Connection,Hardware

    - by Tico Raaphorst
    So to say, if i have a VPS which i own now, and i wanted to make the most secure and stable system that i can make. How would i do that? Just to try: I installed debian 7 with LVM Encryption via installation: You get the 2 partitions a /boot and a encrypted partition. When booting you will be prompted to fill in the password to unlock the encryption of the encrypted partition, Which then will have more partitions like /home /usr and swapspace which will automatically mount. Now, i do need to fill in the password over a VNC-SSL connection via the control panel website of the VPS hoster, so they can see my disk encryption password if they wanted to, they have the option if they wanted to look at what i have as data right? Data encryption on VPS , Is it possible to have a 100% secure virtual private server? So lets say i have my server and it is sitting well locked next to me, with the following examples covered bios (you have to replace bios) raid (you have to unlock raid-config) disk (you have to unlock disk encryption) filelike-zip-tar (files are stored in encrypted archives) which are in some other crypted file mounted as partition (archives mounted as partitions) all on the same system So it will be slow but it would be extremely difficult to crack the encryption. So to say if you stole the server. Then i only need to make the connection like ssh safer with single use passwords, block all incoming and outgoing connections but give one "exception" for myself. And maybe one for if i somehow lose my identity for the "exeption" What other overkill but realistic security options are available, i have heard about SElinux?

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  • Enabling Shell colours through Putty SSH

    - by Jon
    I have set a number of configurations in my .bashrc file to set the appearance of shell on my Redhat machine. However, when I login as root using Putty, the colours are not shown. I can enable them again by typing 'su', which simply puts me back to root like I was when I logged into putty, but that isn't exaclty ideal. Is there some configuration file or something I can use to enable shell colours when I login with Putty? Thanks

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  • startx error no desktop manager

    - by WikiWitz
    I have Backtrack 5R2 KDE. I started recovery mode and did a failsafe xorg configuration. After that, I cannot load the KDE manager when I enter the startx command after logging in. Whenever I do a startx command (as root), the result resembles the following: This is not the actual output (I just drew this with MS paint because I cannot do a printscreen). The screen is just black with the icon in the upper left corner. The other pop-up menu appears when left-clicking the mouse. I tried the cp xorg.conf.failsafe xorg.conf advice from other websites with no luck. I have also tried the 'reconfigure option(s)' form the recovery mode with no success.

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  • Browser Alert -- cannot download links using Internet Explorer

    - by user554629
    Internet Explorer ( ie8, ie9 ) is mangling downloads from this blog. Links to files on this blog ( eg., dirstats ) are typically downloaded using browser:  R-click, SaveAs This works fine on Chrome, Firefox and Safari.  Internet Explorer is not handling the html reference to the file, and adds .html to the filename.   The file will be saved in an incorrect format.   Relatively harmless for a script file that is plain text, but binary files like obiaix.tar.gz , will be corrupted, and there is nothing you can do about it. "Don't get corrupted, get rid of cable  Internet Explorer, use firefox"  ( sorry, US TV advert reference ) The useful part of the compressed tar file is that you don't have to worry about Windows line-end characters corrupting the scripts, and you don't have to change execution permissions to get the scripts to work. dos2unix dirstats   chmod +x dirstats

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  • Set nginx.conf to deny all connections except to certain files or directories

    - by Ben
    I am trying to set up Nginx so that all connections to my numeric ip are denied, with the exception of a few arbitrary directories and files. So if someone goes to my IP, they are allowed to access the index.php file, and the phpmyadmin directory for example, but should they try to access any other directories, they will be denied. This is my server block from nginx.conf: server { listen 80; server_name localhost; location / { root html; index index.html index.htm index.php; } location ~ \.php$ { root html; fastcgi_pass unix:/var/run/php-fpm/php-fpm.sock; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME /srv/http/nginx/$fastcgi_script_name; include fastcgi_params; } } How would I proceed? Thanks very much!

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  • mod rewrite help

    - by Benny B
    Ok, I don't know regex very well so I used a generator to help me make a simple mod_rewrite that works. Here's my full URL https://www.huttonchase.com/prodDetails.php?id_prd=683 For testing to make sure I CAN use this, I used this: RewriteRule prodDetails/(.*)/$ /prodDetails.php?id_prd=$1 So I can use the URL http://www.huttonchase.com/prodDetails/683/ If you click it, it works but it completely messes up the relative paths. There are a few work-arounds but I want something a little different. https://www.huttonchase.com/prod_683_stainless-steel-flask I want it to see that 'prod' is going to tell it which rule it's matching, 683 is the product number that I'm looking up in the database, and I want it to just IGNORE the last part, it's there only for SEO and to make the link mean something to customers. I'm told that this should work, but it's not: RewriteRule ^prod_([^-]*)_([^-]*)$ /prodDetails.php?id_prd=$1 [L] Once I get the first one to work I'll write one for Categories: https://www.huttonchase.com/cat_11_drinkware And database driven text pages: https://www.huttonchase.com/page_44_terms-of-service BTW, I can flip around my use of dash and underscore if need be. Also, is it better to end the URLs with a slash or without? Thanks!

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  • P-Commerce – What The Heck Is That?

    - by Michael Hylton
    We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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  • Improving performance by using an additional static file server

    - by Max
    Hello there, I´m planning for a large website that includes many static assets (js, css, images and thumbnails) in the generated pages. That website will use TYPO3 as CMS (is is a customer requirement). I guess I could seriously improve performance / page load times by using a two server setup. One server where the main application (PHP) runs and another one where the static files sit being served by a trimmed down version of apache or something like lighthttpd. Including e. g. js or css files from the file server is of course no big deal. Just use an absolute url http://static.example.com/js/main.js and be done with it. But: that website will have pages with MANY thumbnails of e. g. product images on it. So I see two problems when the main application tries to create a thumbnail of some image: the original image like products/some.jpg is uploaded on the static file server and therefore not on the same server as the PHP application which tries to create the thumbnail. TYPO3 writes created thumbnails to a temp directory which is expected to be on the same server. Therefore, hundreds of thumbnails will be written and served from that temp directory which is on the same server as the main application - the static file server is in that case basically useless, all thumbnails will be requested from the server of the main application. So, my question is: how to overcome this shortcomings? Is it possible to "symlink" some directories to another server? So, for example, if PHP tries to open the original products image for thumbnail creation with imagecreate("products/some.jpg") the products folder actually "points" to the products folder on the static image server? I know something like this can be done with .htaccess but is it possible on file system level?

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  • ADF is YouTubed

    - by Chris Muir
    A blog post along the lines of "your wishes are our command". ADF developers are hopefully aware of our ADF Insider Essentials recordings, a page full of presentations from small to large topics on all-things-ADF.  A couple of customers have pointed out these recordings aren't accessible via the iPad and other Apple OSX devices thanks to the recordings being wrapped in an Adobe Flash applet. To satisfy this need we've now uploaded all of the videos as MP4s to our ADF Insider Essentials YouTube channel for your iPad viewing pleasure.  So now regardless if you're sitting at your PC or on the couch with your iPad, you can enjoy my horrible Aussie accent amongst the more professional ADF presentations from my colleagues ;-) Make sure to subscribe to the YouTube channel to receive notifications of newly uploaded content. 

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  • How do you persist installed software & configurations on an Amazon EC2 instance?

    - by Richard
    I've gotten a base Debian AMI up and running and now I need to know the best way to maintain it. I've ran the updates (aptitude update/upgrade) and installed/configured my software (Apache, Ruby, etc.) but if I reboot the instance or start a new one I'll have to do all this work over again. How do you persist these types of things over a reboot? Do you build a new AMI every time you adjust some tiny piece of the system? Or is there some way to feed it a script on startup that configures it in "real-time"? I know I could go all the way with a Reductive Labs Puppet style setup but that's a bit too much for my needs right now (1-2 servers). Any best practices on this? Update: I found a bit of information on using User-Data to run scripts at instance boot time.

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  • OSCON: Java and a Nice Discount

    - by Tori Wieldt
    Now in its 14th year, OSCON, O'Reilly's annual open source conference, will once again be in Portland, OR on July 16-20, 2012.  Join the world’s open source pioneers, builders, and innovators at the Oregon Convention Center for five intense days to learn about open development, challenge your assumptions, and fire up your brain.With 200+ speakers, 18 tracks, hundreds of technologies, and over 3,000 hackers in attendance, it's a place to learn and network. You’ll find practical tutorials, inspirational keynotes, and a wealth of information on open source languages, platforms, and development. OSCON includes whole track devoted to Java & the JVM, and the list of speakers is impressive. OSCON is where the serious thinkers and doers—and their favorite technologies—converge. And when the day’s sessions are over, join people just like you for some serious fun. Thanks to Java Magazine (you have subscribed to Java Magazine, right? If not, get your free digital subscription now!), you can register for OSCON and save 20% with code JAVAMAG.

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  • Four Easy Ways to Save a Rocky CRM Relationship

    - by Divya Malik
     Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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