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• A methology that allows for a single Java code base covering many different versions?

  - by Thorbjørn Ravn Andersen

  I work in a small shop where we have a LOT of legacy Cobol code and where a methology has been adopted to allow us to minimize forking and branching as much as possible. For a given release we have three levels: CORE - bottom layer, this code is common to all releases GROUP - optional code common to several customers. CUSTOMER - optional code specific for a single customer. When a program is needed, it is first searched for in CUSTOMER, then in GROUP and finally in CORE. A given application for us invokes many programs which all are looked for in this sequence (think exe files and PATH under Windows). We also have Java programs interacting with this legacy code, and as the core-group-customer lookup mehchanism does not lend it self easily to Java it has tended to grow in a CVS branch for each customer, requiring much too much maintainance. The Java part and the backend part tend to be developed in parallel. I have been assigned to figure out a way to make the two worlds meet. Essentially we want a Java enviornment which allows us to have a single code base with sources for each release, where we easily can select a group and a customer and work with the application as it goes for that customer, and then easily switch to another codeset and THAT customer. I was thinking of perhaps a scenario with an Eclipse project for each core, customer, and group and then use Project Sets to select those we need for a given scenario. The problem I cannot get my head about, is how we would create robust code in the CORE projects which will work regardless of which group and customer is selected. A Factory class which knows which sub class of a passed Class object to invoke instead of each and every new? Others must have had similar code base management problems. Anybody with experiences to share? EDIT: The conclusion to this problem above has been that CVS needs to be replaced with a source code management system better suited for dealing with many branches concurrently and the migration of source from one component to the other while keeping history. Inspired by the recent migration by slf4j and logback we are currently looking at git as it handles branches very well. We've considered subversion and mercurial too but git appears to be better for single location, multibranched projects. I've asked about Perforce in another question, but my personal inclination is towards open source solutions for something as crucial as this. EDIT: After some more pondering, we've found that our actual pain point is that we use branches in CVS, and that branches in CVS are the easiest to work with if you branch ALL files! The revised conclusion is that we can do this with CVS alone, by switching to a forest of java projects, each corresponding to one of the levels above, and use the Eclipse build paths to tie them together so each CUSTOMER version pulls in the appropriate GROUP and CORE project. We still want to switch to a better versioning system but this is so important a decision so we want to delay it as much as possible. EDIT: I now have a proof-of-concept implementation of the CORE-GROUP-CUSTOMER concept using Google Guice 2.0 - the @ImplementedBy tag is just what we need. I wonder what everybody else does? Using if's all over the place? EDIT: Now I also need this functionality for web applications. Guice was until the JSR-330 is in place. Anybody with versioning experience? EDIT: JSR-330/299 is now in place with the JEE6 reference implementation Weld based on JBoss Seam and I have reimplemented the proof-of-concept with Weld and can see that if we use @Alternative along with ... in beans.xml we can get the behaviour we desire. I.e. provide a new implementation for a given functionality in CORE without changing a bit in the CORE jars. Initial reading up on the Servlet 3.0 specification indicates that it may support the same functionality for web application resources (not code). We will now do initial testing on the real application.

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• Domain Validation in a CQRS architecture

  - by Jupaol

  Basically I want to know if there is a better way to validate my domain entities. This is how I am planning to do it but I would like your opinion The first approach I considered was: class Customer : EntityBase<Customer> { public void ChangeEmail(string email) { if(string.IsNullOrWhitespace(email)) throw new DomainException(“...”); if(!email.IsEmail()) throw new DomainException(); if(email.Contains(“@mailinator.com”)) throw new DomainException(); } } I actually do not like this validation because even when I am encapsulating the validation logic in the correct entity, this is violating the Open/Close principle (Open for extension but Close for modification) and I have found that violating this principle, code maintenance becomes a real pain when the application grows up in complexity. Why? Because domain rules change more often than we would like to admit, and if the rules are hidden and embedded in an entity like this, they are hard to test, hard to read, hard to maintain but the real reason why I do not like this approach is: if the validation rules change, I have to come and edit my domain entity. This has been a really simple example but in RL the validation could be more complex So following the philosophy of Udi Dahan, making roles explicit, and the recommendation from Eric Evans in the blue book, the next try was to implement the specification pattern, something like this class EmailDomainIsAllowedSpecification : IDomainSpecification<Customer> { private INotAllowedEmailDomainsResolver invalidEmailDomainsResolver; public bool IsSatisfiedBy(Customer customer) { return !this.invalidEmailDomainsResolver.GetInvalidEmailDomains().Contains(customer.Email); } } But then I realize that in order to follow this approach I had to mutate my entities first in order to pass the value being valdiated, in this case the email, but mutating them would cause my domain events being fired which I wouldn’t like to happen until the new email is valid So after considering these approaches, I came out with this one, since I am going to implement a CQRS architecture: class EmailDomainIsAllowedValidator : IDomainInvariantValidator<Customer, ChangeEmailCommand> { public void IsValid(Customer entity, ChangeEmailCommand command) { if(!command.Email.HasValidDomain()) throw new DomainException(“...”); } } Well that’s the main idea, the entity is passed to the validator in case we need some value from the entity to perform the validation, the command contains the data coming from the user and since the validators are considered injectable objects they could have external dependencies injected if the validation requires it. Now the dilemma, I am happy with a design like this because my validation is encapsulated in individual objects which brings many advantages: easy unit test, easy to maintain, domain invariants are explicitly expressed using the Ubiquitous Language, easy to extend, validation logic is centralized and validators can be used together to enforce complex domain rules. And even when I know I am placing the validation of my entities outside of them (You could argue a code smell - Anemic Domain) but I think the trade-off is acceptable But there is one thing that I have not figured out how to implement it in a clean way. How should I use this components... Since they will be injected, they won’t fit naturally inside my domain entities, so basically I see two options: Pass the validators to each method of my entity Validate my objects externally (from the command handler) I am not happy with the option 1 so I would explain how I would do it with the option 2 class ChangeEmailCommandHandler : ICommandHandler<ChangeEmailCommand> { public void Execute(ChangeEmailCommand command) { private IEnumerable<IDomainInvariantValidator> validators; // here I would get the validators required for this command injected, and in here I would validate them, something like this using (var t = this.unitOfWork.BeginTransaction()) { var customer = this.unitOfWork.Get<Customer>(command.CustomerId); this.validators.ForEach(x =. x.IsValid(customer, command)); // here I know the command is valid // the call to ChangeEmail will fire domain events as needed customer.ChangeEmail(command.Email); t.Commit(); } } } Well this is it. Can you give me your thoughts about this or share your experiences with Domain entities validation EDIT I think it is not clear from my question, but the real problem is: Hiding the domain rules has serious implications in the future maintainability of the application, and also domain rules change often during the life-cycle of the app. Hence implementing them with this in mind would let us extend them easily. Now imagine in the future a rules engine is implemented, if the rules are encapsulated outside of the domain entities, this change would be easier to implement

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• Where to create/keep secret files for license information/trials on Windows/Mac OS X/Linux?

  - by BastiBense

  I'm writing a commercial product which uses a simple registration mechanism and allows the user to use the application for a demo period before purchasing. My application must somewhere store the registration information (if entered) and/or the date of the first launch to calculate if the user is still within the demo/trail period. While I'm pretty much finished with the registration mechanism itself, I now have to find a good way to store the registration information on the user's disk. The most obvious idea would be to store the trial period in the preferences file, but since user tend to delete/tinker with those from time to time, it might be a good idea to keep the registration information in a separate, more hidden file. So here's my question: What is the best place/strategy to keep and create such hidden files on Windows, Mac OS X and Linux? Here is what came to my mind so far: Linux/Mac OS X Most Unix-like systems are rather locked down when it comes to places a user can write files to. In most cases this is only the /tmp directory and the user's home directory. I guess the easiest here is probably to create a file with a dot-prefix to make it less visible, then give it a name that won't make it obvious that it's associated with my application. Windows Probably much like Linux/Mac OS X - more recent Windows versions become more restrictive when it comes to file system permissions. Anyway, I'd like to hear your ideas and thoughs. Even better if you have already implemented something similar in the past. Thanks! Update For me the places for such files is more relevant than the discussion of the question if this way for copy protection is good or bad.

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• Entity Framework v1 &hellip; Brief Synopsis and Tips &ndash; Part 2

  - by Rohit Gupta

  Using Entity Framework with ASMX Web sErvices and WCF Web Service: If you use ASMX WebService to expose Entity objects from Entity Framework... then the ASMX Webservice does not  include object graphs, one work around is to use Facade pattern or to use WCF Service. The other important aspect of using ASMX Web Services along with Entity Framework is that the ASMX Client is not aware of the existence of EF v1 since the client solely deals with C# objects (not EntityObjects or ObjectContext). Since the client is not aware of the ObjectContext hence the client cannot participate in change tracking since the client only receives the Current Values and not the Orginal values when the service sends the the Entity objects to the client. Thus there are 2 drawbacks to using EntityFramework with ASMX Web Service: 1. Object state is not maintained... so to overcome this limitation we need insert/update single entity at a time and retrieve the original values for the entity being updated on the server/service end before calling Save Changes. 2. ASMX does not maintain object graphs... i.e. Customer.Reservations or Customer.Reservations.Trip relationships are not maintained. Thus you need to send these relationships separately from service to client. WCF Web Service overcomes the object graph limitation of ASMX Web Service, but we need to insure that we are populating all the non-null scalar properties of all the objects in the object graph before calling Update. WCF Web service still cannot overcome the second limitation of tracking changes to entities at the client end. Also note that the "Customer" class in the Client is very different from the "Customer" class in the Entity Framework Model Entities. They are incompatible with each other hence we cannot cast one to the other. However the .NET Framework translates the client "Customer" Entity to the EFv1 Model "customer" Entity once the entity is serialzed back on the ASMX server end. If you need change tracking enabled on the client then we need to use WCF Data Services which is available with VS 2010. ====================================================================================================== In WCF when adding an object that has relationships, the framework assumes that every object in the object graph needs to be added to store. for e.g. in a Customer.Reservations.Trip object graph, when a Customer Entity is added to the store, the EFv1 assumes that it needs to a add a Reservations collection and also Trips for each Reservation. Thus if we need to use existing Trips for reservations then we need to insure that we null out the Trip object reference from Reservations and set the TripReference to the EntityKey of the desired Trip instead. ====================================================================================================== Understanding Relationships and Associations in EFv1 The Golden Rule of EF is that it does not load entities/relationships unless you ask it to explicitly do so. However there is 1 exception to this rule. This exception happens when you attach/detach entities from the ObjectContext. If you detach an Entity in a ObjectGraph from the ObjectContext, then the ObjectContext removes the ObjectStateEntry for this Entity and all the relationship Objects associated with this Entity. For e.g. in a Customer.Order.OrderDetails if the Customer Entity is detached from the ObjectContext then you cannot traverse to the Order and OrderDetails Entities (that still exist in the ObjectContext) from the Customer Entity(which does not exist in the Object Context) Conversely, if you JOIN a entity that is not in the ObjectContext with a Entity that is in the ObjContext then the First Entity will automatically be added to the ObjContext since relationships for the 2 Entities need to exist in the ObjContext. ========================================================= You cannot attach an EntityCollection to an entity through its navigation property for e.g. you cannot code myContact.Addresses = myAddressEntityCollection ========================================================== Cascade Deletes in EDM: The Designer does not support specifying cascase deletes for a Entity. To enable cascasde deletes on a Entity in EDM use the Association definition in CSDL for the Entity. for e.g. SalesOrderDetail (SOD) has a Foreign Key relationship with SalesOrderHeader (SalesOrderHeader 1 : SalesOrderDetail *) if you specify a cascade Delete on SalesOrderHeader Entity then calling deleteObject on SalesOrderHeader (SOH) Entity will send delete commands for SOH record and all the SOD records that reference the SOH record. ========================================================== As a good design practise, if you use Cascade Deletes insure that Cascade delete facet is used both in the EDM as well as in the database. Even though it is not absolutely mandatory to have Cascade deletes on both Database and EDM (since you can see that just the Cascade delete spec on the SOH Entity in EDM will insure that SOH record and all related SOD records will be deleted from the database ... even though you dont have cascade delete configured in the database in the SOD table) ============================================================== Maintaining relationships in Code When Setting a Navigation property of a Entity (for e.g. setting the Contact Navigation property of Address Entity) the following rules apply : If both objects are detached, no relationship object will be created. You are simply setting a property the CLR way. If both objects are attached, a relationship object will be created. If only one of the objects is attached, the other will become attached and a relationship object will be created. If that detached object is new, when it is attached to the context its EntityState will be Added. One important rule to remember regarding synchronizing the EntityReference.Value and EntityReference.EntityKey properties is that when attaching an Entity which has a EntityReference (e.g. Address Entity with ContactReference) the Value property will take precedence and if the Value and EntityKey are out of sync, the EntityKey will be updated to match the Value. ====================================================== If you call .Load() method on a detached Entity then the .Load() operation will throw an exception. There is one exception to this rule. If you load entities using MergeOption.NoTracking, you will be able to call .Load() on such entities since these Entities are accessible by the ObjectContext. So the bottomline is that we need Objectontext to be able to call .Load() method to do deffered loading on EntityReference or EntityCollection. Another rule to remember is that you cannot call .Load() on entities that have a EntityState.Added State since the ObjectContext uses the EntityKey of the Primary (Parent) Entity when loading the related (Child) Entity (and not the EntityKey of the child (even if the EntityKey of the child is present before calling .Load()) ====================================================== You can use ObjContext.Add() to add a entity to the ObjContext and set the EntityState of the new Entity to EntityState.Added. here no relationships are added/updated. You can also use EntityCollection.Add() method to add an entity to another entity's related EntityCollection for e.g. contact has a Addresses EntityCollection so to add a new address use contact.Addresses.Add(newAddress) to add a new address to the Addresses EntityCollection. Note that if the entity does not already exist in the ObjectContext then calling contact.Addresses.Add(myAddress) will cause a new Address Entity to be added to the ObjContext with EntityState.Added and it will also add a RelationshipEntry (a relationship object) with EntityState.Added which connects the Contact (contact) with the new address newAddress. Note that if the entity already exists in the Objectcontext (being part theOtherContact.Addresses Collection), then calling contact.Addresses.Add(existingAddress) will add 2 RelationshipEntry objects to the ObjectStateEntry Collection, one with EntityState.Deleted and the other with EntityState.Added. This implies that the existingAddress Entity is removed from the theOtherContact.Addresses Collection and Added to the contact.Addresses Collection..effectively reassigning the address entity from the theOtherContact to "contact". This is called moving an existing entity to a new object graph. ====================================================== You usually use ObjectContext.Attach() and EntityCollection.Attach() methods usually when you need to reconstruct the ObjectGraph after deserializing the objects as received from a ASMX Web Service Client. Attach is usually used to connect existing Entities in the ObjectContext. When EntityCollection.Attach() is called the EntityState of the RelationshipEntry (the relationship object) remains as EntityState.unchanged whereas when EntityCollection.Add() method is called the EntityState of the relationship object changes to EntityState.Added or EntityState.Deleted as the situation demands. ========================================================= LINQ To Entities Tips: Select Many does Inner Join by default.   for e.g. from c in Contact from a in c.Address select c ... this will do a Inner Join between the Contacts and Addresses Table and return only those Contacts that have a Address. ======================================================== Group Joins Do LEFT Join by default. e.g. from a in Address join c in Contact ON a.Contact.ContactID == c.ContactID Into g WHERE a.CountryRegion == "US" select g; This query will do a left join on the Contact table and return contacts that have a address in "US" region The following query : from c in Contact join a in Address.Where(a1 => a1.CountryRegion == "US") on c.ContactID  equals a.Contact.ContactID into addresses select new {c, addresses} will do a left join on the Address table and return All Contacts. In these Contacts only those will have its Address EntityCollection Populated which have a Address in the "US" region, the other contacts will have 0 Addresses in the Address collection (even if addresses for those contacts exist in the database but are in a different region) ======================================================== Linq to Entities does not support DefaultIfEmpty().... instead use .Include("Address") Query Builder method to do a Left JOIN or use Group Joins if you need more control like Filtering on the Address EntityCollection of Contact Entity =================================================================== Use CreateSourceQuery() on the EntityReference or EntityCollection if you need to add filters during deferred loading of Entities (Deferred loading in EFv1 happens when you call Load() method on the EntityReference or EntityCollection. for e.g. var cust=context.Contacts.OfType<Customer>().First(); var sq = cust.Reservations.CreateSourceQuery().Where(r => r.ReservationDate > new DateTime(2008,1,1)); cust.Reservations.Attach(sq); This populates only those reservations that are older than Jan 1 2008. This is the only way (in EFv1) to Attach a Range of Entities to a EntityCollection using the Attach() method ================================================================== If you need to get the Foreign Key value for a entity e.g. to get the ContactID value from a Address Entity use this :                                address.ContactReference.EntityKey.EntityKeyValues.Where(k=> k.Key == "ContactID")

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• Looking ahead at 2011-with Paul Greenberg

  - by divya.malik

  It is almost the end of 2010, rather unbelievable how fast this year has gone by. It is always interesting to read what our CRM gurus have to say about the coming year. So here is CRM luminary, Paul Greenberg’s  forecast for 2011. Mobile CRM growth accelerates. CRM and “Social” companies continue to integrate their capabilities as a few suites begin to emerge. Social “rankings”, as a measure of customer engagement, will become a standard public measure. Analytics exhibits the most significant growth of any area with Customer Insight apps leading the way. Marketing apps mature with social marketing becoming an integral part of the application offering. Customer service begins to redefine itself with greater emphasis on service communities, web self-service and customer knowledge capture. Knowledge management replaces enterprise content management as a core requirement for large businesses. Customer experience reasserts itself loudly as the core of CRM and SCRM - This one is kind of a no-brainer in a way. Co-creation and customer driven product innovation becomes more than just an advanced idea. Microsoft Azure emerges as a true cloud provider at the level of Amazon as cloud computing considers its rise to becoming a primary technology infrastructure. Application marketplaces will become commonplace as companies look to platform providers to fill ecosystem needs, not just CRM. I do encourage you to read the details of his forecasts, that are split into two blog posts. For Part I click here and for Part II, click here. Technorati Tags: oracle,siebel CRM,scrm,paul greenberg

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• Deferred vs Immediate execution in Linq

  - by Jalpesh P. Vadgama

  In this post, We are going to learn about Deferred vs Immediate execution in Linq.  There an interesting variations how Linq operators executes and in this post we are going to learn both Deferred execution and immediate execution. What is Deferred Execution? In the Deferred execution query will be executed and evaluated at the time of query variables usage. Let’s take an example to understand Deferred Execution better. Example: Following is a code for that. using System; using System.Collections.Generic; using System.Linq; namespace ConsoleApplication1 { class Program { static void Main(string[] args) { var customers = new List<Customer>( new[] { new Customer{FirstName = "Jalpesh",LastName = "Vadgama"}, new Customer{FirstName = "Vishal",LastName = "Vadgama"}, new Customer{FirstName = "Tushar",LastName = "Maru"} } ); var newCustomers = customers.Where(c => c.LastName == "Vadgama"); customers.Add(new Customer {FirstName = "Teerth", LastName = "Vadgama"}); foreach (var c in newCustomers) { Console.WriteLine(c.FirstName); } } public class Customer { public string FirstName { get; set; } public string LastName { get; set; } } } } More on my personal blog @www.dotnetjalps.com

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• Data transfer between"main" site and secured virtual subsite

  - by Emma Burrows

  I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database I'd welcome some suggestions on how to organise the code for this situation, preferably with extensibility in mind, and particularly if there are any options I haven't thought of. Thanks in advance.

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• Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

  - by Jeri Kelley

  San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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• Data transfer between "main" site and secured virtual subsite

  - by Emma Burrows

  I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database How to organise the code for this situation, preferably with extensibility in mind, and particularly are there any options I haven't thought of?

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• Joomla Secondary Users

  - by Gaz_Edge

  Background I have a joomla based application. My customers sign up and they register as a user on the site. My customers (primary customers) then have their own space on the site that they can then setup their own customers (secondary customer). Question/Problem The problem I am having is that I need to tag each secondary customer to a primary customer. I thought about just creating a new component and having a separate table that includes all the secondary customers. The problem is that I then lose out on all the authentication, session handling and login/logout that the core joomla _users component offers. I then thought about just having all the users in the core _users table and add the primary customer associated with each secondary customer to a field in a profile plugin. This would work for the most part, but this means that primary customers cannot create a secondary customer with a user name that already exists in the _users table. I didn't think this would be an issue, but several of my primary customers (currently only test users) have been confused by the site telling them a username is not available, since they can only see the names of their own secondary customers. Any ideas on some architectural changes I could make to solve this?

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Creating Ideal Customers with Modern Marketing

  - by Richard Lefebvre

  “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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• Guide to Downloading Oracle Fusion Middleware 11g Products

  - by Daniel Mortimer

  IntroductionThe idea of writing a blog about downloading software seems a bit strange .. right? After all, surely just give me the web download link and away I go!? Unfortunately, life is not so simple if you are a DBA or Systems Administrator tasked with staging Oracle Fusion Middleware 11g products for your chosen business technology stack. Here are the challenges: Oracle Fusion Middleware is not a single product, it is a family of products - a media pack with many many "disks" - which ones do I pick? Are the products I pick certified / supported on my chosen platform? Which download site do I use? I need to be on the latest and greatest - how do I get hold of the latest product patch set? The purpose of this blog is to give you a roadmap to get you through these challenges. Oracle Fusion Middleware 11g - A Product SuiteThe first thing to appreciate is that Oracle Fusion Middleware 11g is not a single product. It is a product suite, an umbrella label for many products. Typically you don't download the whole media pack - well not unless you want to stage 124 Parts - a total of 68 Gig  - instead you pick the pieces that are required for your chosen Middleware solution. Therefore, you need to research / understand which products are required to build your solution. In this respect, before you go looking for the software pick and persue the product guide from the table below which matches your situation:  Installing a New / Vanilla FMW 11g architecture Oracle Fusion Middleware Installation Planning Guide 11g  Upgrading Oracle Application Server 10g to FMW 11g Oracle Fusion Middleware Upgrade Planning Guide 11g  Patching an existing FMW 11g architecture Oracle Fusion Middleware Patching Guide 11g Certification Information Ok, so now you have an idea of what Fusion Middleware products you need. It's time to check whether these products are certified against your chosen platform. There are two places to find this information:My Oracle Support Certification Tab PageFigure 1.1 My Oracle Support Certification Tab Page - "Search on SOA Suite" Figure 1.2 My Oracle Support Certification Tab Page - "SOA Suite Search Result" The FMW 11g Certification Central Hub (in the format of xls spreadsheet)Figure 2: Screenshot of FMW 11g Release 1 Certification xls spreadsheet Hints / Tips: Fusion Middleware 11g certification information has only recently been added into the Certification Tab page and I think it is the more friendly way to access the information. However, due to some restrictions with the Certification Tab page interface some of the more, let's say obscure certification information, is still to be only found in the Certification spreadsheet. Be aware that to find certification information via the My Oracle Support Certification Tab page you must enter the FMW 11g product name e.g. "Oracle SOA Suite". Do NOT enter "Oracle Fusion Middleware". The certification information does not exist at this product suite level.  For example, if you are building a solution which includes Oracle SOA Suite Oracle WebCenter then you will have to look up the certification information for each product in turn.After choosing the product name, select the latest patch set version. This will not only tell you whether your chosen product is available at that patch set version but provide the certification information relevant to that version.  If the product is not available under the latest patch set version, seek the information under previous patch set versions. Important: Make a careful note of the Oracle WebLogic Server version which is certified with your chosen product and patch set version. Oracle WebLogic Server is the core component of a Oracle Fusion Middleware 11g home. It is important therefore to ensure later on that you download the version of Oracle WebLogic Server which is compatible and certified with your chosen product and patch set version.Also - sorry to state the obvious, but please do not take certification information from the screenshots above. The screenshots are only good for the time they were entered into the blog. To ensure you have the latest information, interactively look up the certification details. For more information about finding certification information, bookmark and readMy Oracle Support Certification Tool for Oracle Fusion Middleware Products [Doc ID 1368736.1]How to Find Certification Details for Oracle Application Server 10g and Oracle Fusion Middleware 11g [Doc ID 431578.1] Downloading the Software Now you should be ready to download the software. There are two download locations Oracle Software Delivery Cloud (formerly known as E-Delivery)Figure 3 - Screenshot of Fusion Middleware Download from Delivery CloudOracle Fusion Middleware Download Page on Oracle Technology NetworkFigure 4 - Screenshot of OTN Product Download Screen Hints / Tips: Your choice of download location should be primarily driven by your licensing needs. Take note of the wording on the OTN site - to quote:"The downloads below are provided for evaluators under the OTN License Agreement. Licensed customers should download their software via our Oracle Software Delivery Cloud site, which offers different license terms."However, it has to be said that the presentation of the most of the product download pages on OTN does make the job easier. The Software Delivery Cloud provides you with a flat list of the Oracle Fusion Middleware 11g media pack. You have to know what you are looking for and pick out the right pieces :-( The OTN product download pages present not only the download for the product you want but also its dependencies such as WebLogic Server and Repository Creation Utility. So, even if your licensing requirements drive you towards the cloud, it is still worthwhile checking the OTN pages if only as a guide to what you need to pick out from the flat list found on the cloud site. Latest Patch Set This is an area which may cause you confusion - especially if you are more familiar with the Oracle Application Server 10g patching story. From Patch Set 11.1.1.6 and higher, the majority of FMW 11g products (N.B there are exceptions) provide installers which can be used both to update existing FMW 11g product installs or build brand new ones. This is good news because, unless you are dealing with one of the exceptions, it means you do not have to download base software and a patch set. At the time of the writing, the two significant exceptions are: Portal/Forms/Reports/Discoverer 11g Release 1 (11.1.1.x) Identity Access Management 11g Release 1 (11.1.1.x) The other key message here is ensure you are grabbing a version of Oracle WebLogic Server which is compatible with your chosen product patch set version. Get this wrong and you will hit errors / problems at AS Instance Configuration Time.The go to place is this document - Oracle Fusion Middleware Download, Installation, and Configuration Readme FilesIn fact, this README document pretty much takes you through what I have blogged above. The only thing is you need to know which README to choose, and that's why planning your FMW 11g technology stack and viewing certification information comes into play beforehand. And Finally As the Oracle Fusion Middleware Download, Installation, and Configuration Readme Files states don't forget to check FMW 11g System Requirements FMW 11g Product Interoperability

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• How to backup boot information of a PC's Hard Disk?

  - by Bear Bear

  I just installed Windows 7 on a partition of my hard disk and I'm planning to install Vista and Windows 8 on other partitions on the same disk, and maybe a few Linux distributions too. Before I install other Operating Systems, I would like to backup the boot information, just to make sure I can get back to Windows 7 in case anything goes wrong with the booting data. I already made a backup of the MBR using MBRFix but I'm wondering if I should save some Boot Sector from the Windows 7 partition? I noticed that Windows Vista install DVD has a "bootrec.exe" utility in the recovery console (Shift+F10) and it has some options to rewrite the boot sector of the partitions. Therefore I wonder if there is any utility (preferably on Hiren's BootCD) to backup/write the boot sector I would also like to know how to backup the boot data of a Linux installation

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• Where is custom icon information stored in Mac OS X Snow Leopard?

  - by AmazingRobie

  I have an external Lacie hard drive connected via USB to my Macbook Pro which is running Snow Leopard. I have nothing but music on the external drive with every album sorted in it's own individual folder and have changed all of the individual folder icons to display the album art of the songs from the album inside. I want to reformat my laptop, but I'm afraid if I do that, the album art will disappear if it's stored on a system file within the main hard drive OS. My question is this, is the information which tells the OS to display the album art listed in a hidden system file on the external Lacie drive or my laptop hard drive and if I reformat will I have to reassociate all of the album art to the folders on the external or will it keep it's associations. Thanks in advance.

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• JZ0SJ: Metadata accessor information was not found on this database.

  - by Anthony Kong

  The complete message is: (JZ0SJ: Metadata accessor information was not found on this database. Please install the required tables as mentioned in the jConnect documentation The server is Adaptive Server Enterprise/15.5/EBF 18380 SMP ESD#3/P/x86_64/Enterprise Linux/asear155/2531/64-bit/FBO/Fri Jan 14 07:04:05 2011 Google search does not turn up definite answer to the problem. A lof of result are rather dated too. I checked the documentation but it does not mention any tables. What is the root cause of this problem? At the very least I would like to see a list of the required tables somewhere?

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• List of MD /Raid/LVM (Devices) = How to mount them without any further information available?

  - by Jens

  Hello Expets, I do not have much skills in linux and installed a system two years ago that I now had to reboot, but it seems I did not automate everything with start-scripts... My Problem: I miss some mountpoints. I have a list of my raids (excerpt:) md3 : active (auto-read-only) raid1 sda6[0] sdb6[1] 97659008 blocks [2/2] [UU] md4 : active (auto-read-only) raid1 sda7[0] sdb7[1] 250099776 blocks [2/2] [UU] and it seems md3 and md4 are NOT mounted. However i do NOT have any entries for them fstab file. What should I do next. I do NOT know which filesystem they have (most likely ext3). =Can I savely try to mount them with (mount -t ext3 /dev/md3 /mnt/mymntpoint) or will the lead to corrupted data, in case they are not ext3? What should I do next (based on the information given above). The goal is to remount these Devices again, but I do not know anything about them anymore... Thank you very much Jens

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• How to get partition information from non-booting server?

  - by gravyface

  Need to manually rebuild a mirrored array on a server and am in the process of reinstalling SBS 2003 on it. However, it's a Dell server, and know that there's the Dell FAT32 diagnostics partition, a system partition, and a data partition, but do not know the size of each. Planning on reinstalling SBS 2003, all applications on the server, and then doing a System State restore, but figured that not having the correct partitions will cause some grief: am I right? Almost thinking that the size of the partitions shouldn't matter, but not positive. Question: should I care about the size of the partition? If so, how can I get this partition information from a non-booting drive? We have an Acronis image of the one working disk and the partitions are mounted/viewable in Explorer on a workstation, but I'm not sure where the Logical Disk Manager/Disk Management data is stored and/or if there's a way to retrieve it without having a working Windows installation.

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• Does an SMTP request contain host header information (or just the IP of the targeted SMTP server)?

  - by Olaf

  We are using an external commercial smtp server for our newsletters (sending them through .NET components), and they offer two smtp URLs - smtp.critsend.com and fast.critsend.com -, and the second one is reserved for sending singular emails, the first one for bulk. Using nslookup shows that both resolve to the same 4 IP addresses (fast.critsend.com being an Alias). Question: (how) is it possible for the smtp relay to distinguish between different names? Is there something in the headers that can be compared to host headers in http protocol (I didn't find any intelligible information for a non-sysadmins)? The reason I'm asking is because we would like to use one of the IPs in our newsletter script (which works) rather than a name (in order to save DNS requests), and we are wondering about potential problems.

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• What is the most relevant statistic information from Google Analytics for website optimalisation? [c

  - by Paulo

  I was wondering, what is considered the best statistic information from Google Analytics for website optimalisation? Example 1: Alot of visitors leave the website on a specific page, this could be because there aren't enough forwards / links on that page so that the visitors don't see a reason to continue their travel on the website. Example 2: Your traffic sources are 70% direct visits, 28% redirects from other websites and 2% by search engine. You could say that your website is not easily findable in search engines which could be interpreted as a sign that your keywords and/or meta description aren't good enough to be found. I'd like to hear some from other people!

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• File property information (last write time and file size) in explorer out of date by hours over netw

  - by David L Morris

  An application is running on a windows XP prof machine picking up file from a network share from another windows machine. It detects that the file has been updated (by date and time or optionally file size) and reads it for any new data. Most of the time the last write time and file size, seems to be up to date. Occasionally, this information stops being updated, even though the file is growing (intermittently during the day) with appended content, so that the last write time and file size remain fixed at some arbitrary moment. This is visible in explorer, where it shows a fixed last write time on the reading machine. Just opening the file to edit it in notepad, immediately refreshes the file properties, and the other application picks up where it left of. The file location can't be changed, nor the location of the relevant applications. Any solutions to resolve this problem?

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• How to display password policy information for a user (Ubuntu)?

  - by C.W.Holeman II

  Ubuntu Documentation Ubuntu 9.04 Ubuntu Server Guide Security User Management states that there is a default minimum password length for Ubuntu: By default, Ubuntu requires a minimum password length of 4 characters Is there a command for displaying the current password policies for a user (such as the chage command displays the password expiration information for a specific user)? > sudo chage -l SomeUserName Last password change : May 13, 2010 Password expires : never Password inactive : never Account expires : never Minimum number of days between password change : 0 Maximum number of days between password change : 99999 Number of days of warning before password expires : 7 This is rather than examining various places that control the policy and interpreting them since this process could contain errors. A command that reports the composed policy would be used to check the policy setting steps.

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• openVAS - Microsoft RDP Server Private Key Information Disclosure Vulnerability - false Alarm?

  - by huebkov

  I performed a openVAS scan on a Windows Server 2008 R2 and got a report for a high threat level vulnerability called Microsoft RDP Server Private Key Information Disclosure Vulnerability. An remote attacker could perform a man-in-the-middle attack to gain access to a RDP session. Affected Software is Microsoft RDP 5.2 and below. My server uses RDP 7.1, is this alarm a false alarm? Security Advisor Pages say: Solution Status Unpatched, No remedy... References http://secunia.com/advisories/15605/ http://xforce.iss.net/xforce/xfdb/21954/ http://www.oxid.it/downloads/rdp-gbu.pdf CVE: CVE-2005-1794 BID:13818

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• Python regex to parse text file, get the items in list and count the list

  - by Nemo

  I have a text file which contains some data. I m particularly interested in finding the count of the number of items in v_dims v_dims pattern in my text file looks like this : v_dims={ "Sales", "Product Family", "Sales Organization", "Region", "Sales Area", "Sales office", "Sales Division", "Sales Person", "Sales Channel", "Sales Order Type", "Sales Number", "Sales Person", "Sales Quantity", "Sales Amount" } So I m thinking of getting all the elements in v_dims and dumping them out in a Python list. Then compute the len(mylist) to get the count of the items. The challenge is in getting all the elements of v_dims from my text file and putting them in an empty list. I m particularly interested in items in v_dims in my text file. The text file has data in the form of v_dims pattern i showed in my original post. Some data has nested patterns of v_dims. Thanks. Here's what I have tried and failed. Any help is appreciated. TIA. import re fname = "C:\Users\XXXX\Test.mrk" with open(fname, "r") as fo: content_as_string = fo.read() match = re.findall(r'v_dims={\"(.+?)\"}',content_as_string) Though I have a big text file, Here's a snippet of what's the structure of my text file version "1"; // Computer generated object language file object 'MRKR' "Main" { Data_Type=2, HeaderBlock={ Version_String="6.3 (25)" }, Printer_Info={ Orientation=0, Page_Width=8.50000000, Page_Height=11.00000000, Page_Header="", Page_Footer="", Margin_type=0, Top_Margin=0.50000000, Left_Margin=0.50000000, Bottom_Margin=0.50000000, Right_Margin=0.50000000 }, Marker_Options={ Close_All="TRUE", Hide_Console="FALSE", Console_Left="FALSE", Console_Width=217, Main_Style="Maximized", MDI_Rect={ 0, 0, 892, 1063 } }, Dives={ { Dive="A", Windows={ { View_Index=0, Window_Info={ Window_Rect={ 0, -288, 400, 1008 }, Window_Style="Maximized Front", Window_Name="Theater [Previous Qtr Diveplan-Dive A]" }, Dependent_bool="FALSE", Colset={ Dive_Type="Normal", Dimension_Name="Theater", Action_List={ Actions={ { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater" }, Key_Indexes={ { "AMERICAS" } } }, { Action_Type="Focus", Focus_Rows="True" }, { Action_Type="Dimensions", v_dims={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag", "Product Item Family" }, Xtab_Bool="False", Xtab_Flip="False" }, { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag" }, Key_Indexes={ { "AMERICAS", "ATMOS", "Latin America CS Division", "37000 CS Region", "Mexico", "", "", "", "", "DIRECT", "EMC", "N", "0" } } } } }, Num_Palette_cols=0, Num_Palette_rows=0 }, Format={ Window_Type="Tabular", Tabular={ Num_row_labels=8 } } } } } }, Widget_Set={ Widget_Layout="Vertical", Go_Button=1, Picklist_Width=0, Sort_Subset_Dimensions="TRUE", Order={ } }, Views={ { Data_Type=1, dbname="Previous Qtr Diveplan", diveline_dbname="Current Qtr Diveplan", logical_name="Current Qtr Diveplan", cols={ { name="Total TSS installs", column_type="Calc[Total TSS installs]", output_type="Number", format_string="." }, { name="TSS Valid Connectivity Records", column_type="Calc[TSS Valid Connectivity Records]", output_type="Number", format_string="." }, { name="% TSS Connectivity Record", column_type="Calc[% TSS Connectivity Record]", output_type="Number" }, { name="TSS Not Applicable", column_type="Calc[TSS Not Applicable]", output_type="Number", format_string="." }, { name="TSS Customer Refusals", column_type="Calc[TSS Customer Refusals]", output_type="Number", format_string="." }, { name="% TSS Refusals", column_type="Calc[% TSS Refusals]", output_type="Number" }, { name="TSS Eligible for Physical Connectivity", column_type="Calc[TSS Eligible for Physical Connectivity]", output_type="Number", format_string="." }, { name="TSS Boxes with Physical Connectivty", column_type="Calc[TSS Boxes with Physical Connectivty]", output_type="Number", format_string="." }, { name="% TSS Physical Connectivity", column_type="Calc[% TSS Physical Connectivity]", output_type="Number" } }, dim_cols={ { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Connect In Type", column_type="Dimension[Connect In Type]", output_type="None" }, { name="Connect Home Type", column_type="Dimension[Connect Home Type]", output_type="None" }, { name="SymmConnect Enabled", column_type="Dimension[SymmConnect Enabled]", output_type="None" }, { name="Theater", column_type="Dimension[Theater]", output_type="None" }, { name="Division", column_type="Dimension[Division]", output_type="None" }, { name="Region", column_type="Dimension[Region]", output_type="None" }, { name="Sales Order Number", column_type="Dimension[Sales Order Number]", output_type="None" }, { name="Product Item Family", column_type="Dimension[Product Item Family]", output_type="None" }, { name="Item Serial Number", column_type="Dimension[Item Serial Number]", output_type="None" }, { name="Sales Order Deal Number", column_type="Dimension[Sales Order Deal Number]", output_type="None" }, { name="Item Install Date", column_type="Dimension[Item Install Date]", output_type="None" }, { name="SYR Last Dial Home Date", column_type="Dimension[SYR Last Dial Home Date]", output_type="None" }, { name="Maintained By Group", column_type="Dimension[Maintained By Group]", output_type="None" }, { name="PS Flag", column_type="Dimension[PS Flag]", output_type="None" }, { name="Connect Home Refusal Reason", column_type="Dimension[Connect Home Refusal Reason]", output_type="None", col_width=177 }, { name="Cust Name", column_type="Dimension[Cust Name]", output_type="None" }, { name="Sales Order Channel Type", column_type="Dimension[Sales Order Channel Type]", output_type="None" }, { name="Sales Order Type", column_type="Dimension[Sales Order Type]", output_type="None" }, { name="Part Model Key", column_type="Dimension[Part Model Key]", output_type="None" }, { name="Ship Date", column_type="Dimension[Ship Date]", output_type="None" }, { name="Model Number", column_type="Dimension[Model Number]", output_type="None" }, { name="Item Description", column_type="Dimension[Item Description]", output_type="None" }, { name="Customer Classification", column_type="Dimension[Customer Classification]", output_type="None" }, { name="CS Customer Name", column_type="Dimension[CS Customer Name]", output_type="None" }, { name="Install At Customer Number", column_type="Dimension[Install At Customer Number]", output_type="None" }, { name="Install at Country Name", column_type="Dimension[Install at Country Name]", output_type="None" }, { name="TLA Serial Number", column_type="Dimension[TLA Serial Number]", output_type="None" }, { name="Product Version", column_type="Dimension[Product Version]", output_type="None" }, { name="Avalanche Flag", column_type="Dimension[Avalanche Flag]", output_type="None" }, { name="Product Family", column_type="Dimension[Product Family]", output_type="None" }, { name="Project Number", column_type="Dimension[Project Number]", output_type="None" }, { name="PROJECT_STATUS", column_type="Dimension[PROJECT_STATUS]", output_type="None" } }, Available_Columns={ "Total TSS installs", "TSS Valid Connectivity Records", "% TSS Connectivity Record", "TSS Not Applicable", "TSS Customer Refusals", "% TSS Refusals", "TSS Eligible for Physical Connectivity", "TSS Boxes with Physical Connectivty", "% TSS Physical Connectivity", "Total Installs", "All Boxes with Valid Connectivty Record", "% All Connectivity Record", "Overall Refusals", "Overall Refusals %", "All Eligible for Physical Connectivty", "Boxes with Physical Connectivity", "% All with Physical Conectivity" }, Remaining_columns={ { name="Total Installs", column_type="Calc[Total Installs]", output_type="Number", format_string="." }, { name="All Boxes with Valid Connectivty Record", column_type="Calc[All Boxes with Valid Connectivty Record]", output_type="Number", format_string="." }, { name="% All Connectivity Record", column_type="Calc[% All Connectivity Record]", output_type="Number" }, { name="Overall Refusals", column_type="Calc[Overall Refusals]", output_type="Number", format_string="." }, { name="Overall Refusals %", column_type="Calc[Overall Refusals %]", output_type="Number" }, { name="All Eligible for Physical Connectivty", column_type="Calc[All Eligible for Physical Connectivty]", output_type="Number" }, { name="Boxes with Physical Connectivity", column_type="Calc[Boxes with Physical Connectivity]", output_type="Number" }, { name="% All with Physical Conectivity", column_type="Calc[% All with Physical Conectivity]", output_type="Number" } }, calcs={ { name="Total TSS installs", definition="Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Valid Connectivity Records", definition="Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% TSS Connectivity Record", definition="Total[PS Boxes w/ valid connectivity record (1=yes)] /Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Not Applicable", definition="Total[Bozes w/ valid connectivity record (1=yes)]-Total[Boxes Eligible (1=yes)]-Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="TSS Customer Refusals", definition="Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="% TSS Refusals", definition="Total[TSS Refusals]/Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="TSS Eligible for Physical Connectivity", definition="Total[TSS Eligible]-Total[Exception]", ts_flag="Not TS Calc" }, { name="TSS Boxes with Physical Connectivty", definition="Total[PS Physical Connectivity] - Total[PS Physical Connectivity, SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% TSS Physical Connectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" }, { name="Total Installs", definition="Total[Total Installs]", ts_flag="Not TS Calc" }, { name="All Boxes with Valid Connectivty Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% All Connectivity Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]/Total[Total Installs]", ts_flag="Not TS Calc" }, { name="Overall Refusals", definition="Total[Overall Refusals]", ts_flag="Not TS Calc" }, { name="Overall Refusals %", definition="Total[Overall Refusals]/Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="All Eligible for Physical Connectivty", definition="Total[Boxes Eligible (1=yes)]-Total[Exception]", ts_flag="Not TS Calc" }, { name="Boxes with Physical Connectivity", definition="Total[Boxes w/ phys conn]-Total[Boxes w/ phys conn,SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% All with Physical Conectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" } }, merge_type="consolidate", merge_dbs={ { dbname="connectivityallproducts.mdl", diveline_dbname="/DI_PSREPORTING/connectivityallproducts.mdl" } }, skip_constant_columns="FALSE", categories={ { name="Geography", dimensions={ "Theater", "Division", "Region", "Install at Country Name" } }, { name="Mappings and Flags", dimensions={ "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "Customer Installable", "PS Flag", "Top Level Flag", "Avalanche Flag" } }, { name="Product Information", dimensions={ "Product Family", "Product Item Family", "Product Version", "Item Description" } }, { name="Sales Order Info", dimensions={ "Sales Order Deal Number", "Sales Order Number", "Sales Order Type" } }, { name="Dates", dimensions={ "Item Install Date", "Ship Date", "SYR Last Dial Home Date" } }, { name="Details", dimensions={ "Item Serial Number", "TLA Serial Number", "Part Model Key", "Model Number" } }, { name="Customer Infor", dimensions={ "CS Customer Name", "Install At Customer Number", "Customer Classification", "Cust Name" } }, { name="Other Dimensions", dimensions={ "Model" } } }, Maintain_Category_Order="FALSE", popup_info="false" } } };

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