Open a document from library Word opened but the contents is not loaded

Posted by user300440 on Stack Overflow See other posts from Stack Overflow or by user300440
Published on 2010-03-24T01:23:33Z Indexed on 2010/03/24 1:33 UTC
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[Environment]

  1. Server
    • Sharepoint Portal Server 2003
  2. Client
    • Windows XP
    • Internet Explorer 6.0
    • Microsoft Office 2003

Hello~

Today I received a call from one of my client and she said that she received an alert, "Ambiguous name detected: tempDDE" when attemping to open a doc from library. So I googled some and found solutions from MS and others and modified from Normal.dot to Normal1.dot.

But after that, when I opened it again from library another problem happend and it is the doc contents is not loaded. When I click the link of doc, then the WIN?WORD.exe pops up but the contents of the document is not showing up (Silent).

I tried some

  • Open the doc file using Word > Open Menu (Library Link) => Worked
  • Get the url of the file and open it uing using Word > Open Menu => Worked
  • Add the url to Trusted Site => Done but not helped

Any advices are welcomed.

Thanks,

Karl

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