We are looking at Magento as a possible commerce solution, but we are reading more bad than good on the free product. However Magento sells itself as the best thing ever, so I am confused on its actual value. Thought I'd ask the pros here.

Can any seasoned developer here explain the difficulties in using Magento not only as a commerce solution, but a CMS solution? Can it do easy content management like Drupal, Joomla, etc? If I wanted a custom list of products, is that simple or do you have to spend hours learning where to create the code? Is it modular in the way Drupal is where you can say, here is my custom code, and interact with Magento and change some of its function?

Is it difficult to conceive how it works from a developer, user, and customer standpoint?

We don't use Zend Framework and are not familiar with Smarty syntax (which I think Magento uses for templating). The risk in my mind is that the learning curve will be really steep (especially for the designers), and trouble tickets may take a long time to resolve (resulting in some pissed off customers).

Any thoughts from people who have used Magento extensively?