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by Adarsh Patil
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Published on 2010-03-28T19:25:57Z
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2010/03/28
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Hi All,
Could anyone recommend a good Support ticketing software? Preferably open source and easy to manage and backup.
If one would recommend a commercial one, please do ?
Thank you,
Adarsh
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Actually, I do not know if I have used the right terms to describe our situation.
Basically, We would like to have a system to help us to do billing and support at the same time. For example, we would like to offer outside users a customer support with ticket system, however the outside users need…
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I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system.
I think something like this would be great, but is it possible:
…
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I am particularly interested in solutions that do very well creating tickets from e-mail, and that allow replies to be sent back and forth via e-mail in a threaded fashion.
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I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted…
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can anybody recommend (of developers-opinion) such systems, where you can book tickets for concerts, conferences, etc.
one should be able to book a seat as well, and it shell do the debitcard stuff, and has a good interface for accounting.
I am looking for an open source solution, but I am also…
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