iPad and User Assistance

Posted by ultan o'broin on Oracle Blogs See other posts from Oracle Blogs or by ultan o'broin
Published on Tue, 13 Apr 2010 08:04:54 +0000 Indexed on 2010/04/13 8:23 UTC
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What possibilities does the iPad over for user assistance in the enterprise space? We will research the possibilities but I can see a number of possibilities already for remote workers who need access to trouble-shooting information on-site, implementers who need reference information and diagrams, business analysts or technical users accessing reports and dashboards for metrics or issues, functional users who need org charts and other data visualizations, and so on. It could also open up more possibilities for collaborative problem solving.

User assistance content can take advantage of the device's superb display, graphics capability, connectivity, and long battery life.

The possibility of opening up more innovative user assistance solutions (such as comics) is an exciting one for everyone in the UX space. Aligned to this possibility we need to research how users would use the device as they work.

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