How to handle knowledge handover effectively?

Posted by Zizzencs on Server Fault See other posts from Server Fault or by Zizzencs
Published on 2010-04-19T10:30:16Z Indexed on 2010/04/19 10:33 UTC
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training

Let's say a large enterprise opens a new office in (insert random location here) and want the new colleges up to speed as fast as possible. Let's also say this enterprise is a very typical one with a complex environment, lots of history and almost full lack of documentation.

What's already been decided is that the new colleges will receive howto-style documentation for the most typical tasks and will get seme architecture documentation for some of the more complicated systems.

Any ideas about improving this process? And more specifically, how should such a howto document look like to be helpful?

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