We are interested in installing Mantis but we have some doubts Please clarify as early as possible if you can so that we can go for further process.

1) We have one team at USA (Client’s place) and one is at India. In which server we should install the Mantis. If we are installing at USA will it run slow in India?

2) What about technical Support. You may take technical support with payment. But how much support will be given free (As we have to discuss this with client).

3) As we have seen details in your website, you have given it supports oracle and sql database. But we wanted to know till which lowest version of oracle and sql it supports. Please send us minimum requirement.

4) What is the capacity of the database to store defects? Backup facility is available? If yes please tell us how should we take. Because we have big team and 5-6 applications so it should not give further problems.

5) Database support: Do you provide database support or database while installation? While installing all the prerequisite application will get installed or we need any application separately.

6)How many users can access at a time? Will it work slowly if more users are working at a time?

Thanks Komal