Gartner Places Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

Posted by andrea.mulder on Oracle Blogs See other posts from Oracle Blogs or by andrea.mulder
Published on Mon, 17 May 2010 20:39:19 -0800 Indexed on 2010/05/18 5:11 UTC
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Through 2013, four major initiatives will dominate overall customer service strategies:

  • Tying together service interaction channels

  • Integrating social CRM capabilities

  • Analyzing the customer experience

  • Apply business rules and knowledge in real time

  • Gartner's Magic Quadrant for CRM Customer Service Contact Centers positions Oracle's Siebel CRM in the leaders quadrant.

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