SaaS Customer Service Matters

Posted by charles.knapp on Oracle Blogs See other posts from Oracle Blogs or by charles.knapp
Published on Tue, 18 May 2010 06:41:07 -0800 Indexed on 2010/05/18 15:22 UTC
Read the original article Hit count: 468

Filed under:

Customer Success

|

crm; crm on demand; oracl

You probably know that Oracle CRM On Demand goes beyond contact and transaction tracking by providing valuable real-time insights. Do you know that Oracle CRM On Demand also delivers valuable service to our customers? Don't take my word for it.

"Prior to Oracle CRM On Demand, we were too busy looking in the rear view mirror on our sales activities and needed a forward-looking tool to maximize sales and coaching opportunities," said Christian Doelle, Vice President Sales & Marketing, MonierLifetile. "After evaluating other organization's solutions, we found Oracle as the most proven with the real-time reporting and detailed reviews of sales opportunities that helped us to address our blind spots.

Additionally, we have found throughout our implementation phase that Oracle's commitment to customer attention and service is incomparable." Learn more here about MonierLifetile's experience with Oracle CRM On Demand.

© Oracle Blogs or respective owner

Related posts about Customer Success

Oracle Customer Hub - Directions, Roadmap and Customer Success

as seen on Oracle Blogs - Search for 'Oracle Blogs'
By Gurinder Bahl With less than a week from OOW 2012, I would like to introduce you all to the core Oracle Customer MDM Strategy sessions. Fragmentation of customer data across disparate systems prohibits companies from achieving a complete and accurate view of their… >>> More
Exclusive Webcast Series Explains How Project Success Drives Business Success

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 … >>> More
Success Quote: A Hybrid Approach for Success

as seen on Oracle Blogs - Search for 'Oracle Blogs'
We recently received this quote from a project that successfully used OUM: “On our project, we applied a combination of the Oracle Unified Method (OUM) and the client's methodology. The project was organized by OUM's phases and a subset of OUM's processes, tasks, and templates. Using a hybrid… >>> More
Testing smart card minidriver

as seen on Stack Overflow - Search for 'Stack Overflow'
when testing smart card minidriver in windows 7, got the following errors: "cmck exec Reconnect" always show that Testing through CAPI calls Submitting CSP PIN for reader \.\DMWZ ESAFE 0\ CryptAcquireContext - CRYPT_NEWKEYSET CryptGenKey Reconnecting CryptAcquireContext - CRYPT_DELETEKEYSET CryptAcquireContext… >>> More
Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on… >>> More

Related posts about crm; crm on demand; oracl

Oracle CRM in the UK- Gartner CRM Summit 2010

as seen on Oracle Blogs - Search for 'Oracle Blogs'
We are now headed to the UK to co-sponsor and participate in the Gartner Customer Relationship Management Summit 2010 on the 16th and 17th of March in London. Oracle CRM Vice President Mark Woollen will be presenting on Tuesday, 16 March 2010 from 15:20-15:50 on … >>> More
Siebel CRM and Oracle CRM On Demand at Oracle OpenWorld 2009

as seen on Oracle Blogs - Search for 'Oracle Blogs'
For Siebel CRM and Oracle CRM On Demand customers: Get a preview of the must see sessions, demos, customer presentations, and other highlights of Oracle OpenWorld 2009, October 11th-15th in San Francisco. >>> More
OpenWorld: Spotlight on Fusion CRM

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will… >>> More
IDC: Oracle Doubles Down on Life Sciences Sales & Marketing

as seen on Oracle Blogs - Search for 'Oracle Blogs'
"This past week Oracle held its 5th annual Life Sciences Forum in Princeton, NJ. The conference provided a wide range of content focused on their products and partnerships across the life science spectrum. But this year's conference placed strong emphasis on Oracle's new CRM On Demand Life Sciences… >>> More
Fusion CRM ISV program is gaining weight: Examples of certified add-on's

as seen on Oracle Blogs - Search for 'Oracle Blogs'
The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact [email protected] · Opportunity-to-Quote… >>> More