How can I change the default domain in an OTRS installation?

Posted by Jamie on Server Fault See other posts from Server Fault or by Jamie
Published on 2010-06-03T15:05:38Z Indexed on 2010/06/03 15:15 UTC
Read the original article Hit count: 254

Filed under:

configuration

|

ticket-system

|

turnkey-linux

|

otrs

I used a turnkeylinux.org otrs installation and I'm trying to configure the default domain of 'yourhost.example.com'. I tried the following:

sed -ri 's/yourhost.example.com/mydomain.com/' /usr/share/otrs/Kernel/Config/Defaults.pm
sudo shutdown -r now

The next time I logged and tried to create a user, the default domain was still there.

How can I change default doamin in an OTRS installation?

© Server Fault or respective owner

Related posts about configuration

SSIS Configuration error: Cannot retrieve configuration table schema

as seen on Stack Overflow - Search for 'Stack Overflow'
I'm trying to add a simple configuration to a SSIS package, of type SQL Server, so stored in a table. At the end of the wizard, when it goes to try and write a new row to the nominated table to store the configuration it fails with the error: TITLE: Microsoft Visual Studio Could not complete wizard… >>> More
SharePoint: Can't Connect to a Configuration Database When Using Configuration Wizard

as seen on Stack Overflow - Search for 'Stack Overflow'
Hello everyone. I wonder if you could help me with the following problem: We have a SharePoint farm consisted of two servers with an NLB (a load balancer), a database server and an index server (4 servers in total). The issues initially appeared when we were trying to change Search settings via Shared… >>> More
Module configuration and layout configuration in zend framework.

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi all, I got some codes from other articles for configuring module and layout in zend framework. I tried with in my local. i didn't get different layout for default and admin module. Here is my code for configuring module and layout for zend framework. configs/application.ini [production] #… >>> More
Xml configuration versus Annotation based configuration

as seen on Stack Overflow - Search for 'Stack Overflow'
In a few large projects i have been working on lately it seems to become increasingly important to choose one or the other (XML or Annotation). As projects grow, consistency is very important for maintainability. My question is, what do people prefer. Do you prefer XML based or Annotation based… >>> More
Creating packages in code - Package Configurations

as seen on SQLIS - Search for 'SQLIS'
Continuing my theme of building various types of packages in code, this example shows how to building a package with package configurations. Incidentally it shows you how to add a variable, and a connection too. It covers the five most common configurations: Configuration File Indirect Configuration… >>> More

Related posts about ticket-system

Recommendation on Ticket system with billing feature

as seen on Server Fault - Search for 'Server Fault'
Actually, I do not know if I have used the right terms to describe our situation. Basically, We would like to have a system to help us to do billing and support at the same time. For example, we would like to offer outside users a customer support with ticket system, however the outside users need… >>> More
Turning Google Apps mail inbox into Support Ticket System

as seen on Server Fault - Search for 'Server Fault'
I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: … >>> More
What is the most polished OSS ticket system?

as seen on Stack Overflow - Search for 'Stack Overflow'
I am particularly interested in solutions that do very well creating tickets from e-mail, and that allow replies to be sent back and forth via e-mail in a threaded fashion. >>> More
Is osTicket secure/private enough

as seen on Pro Webmasters - Search for 'Pro Webmasters'
I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted… >>> More
what are the best concert-ticket systems? comercial and open source

as seen on Pro Webmasters - Search for 'Pro Webmasters'
can anybody recommend (of developers-opinion) such systems, where you can book tickets for concerts, conferences, etc. one should be able to book a seat as well, and it shell do the debitcard stuff, and has a good interface for accounting. I am looking for an open source solution, but I am also… >>> More