How to make the jump from consumer support to enterprise support?

Posted by Zac Cramer on Server Fault See other posts from Server Fault or by Zac Cramer
Published on 2011-01-16T21:04:26Z Indexed on 2011/01/16 21:55 UTC
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I am currently a high level consumer break/fix technician responsible for about 300-400 repairs a month. I am good at my job, but bored, and I want to move into the enterprise side of my company, dealing with Server 2008 R2 and exchange and switches and routers that cost more than I make in a month.

How do I make this transition? Whats the best thing to learn first? Is there a standard trajectory for making this leap from consumer to business? I am full time employed, so going back to school is not a great option, but I have no life, so spending my nights and weekends reading and practicing is totally within my realm.

I am basically overwhelmed by the number of things to learn, and looking for any advice you may have on the best way to proceed.

PS - I apologize if this is a not quite the right forum for this, I know its not a technical question exactly, but I also know the sorts of people I want to answer this question are reading this website.

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