My Reverse DNS PTR record seems to be right, but I'm still getting bouncing email

Posted by johnbr on Server Fault See other posts from Server Fault or by johnbr
Published on 2011-03-15T13:28:17Z Indexed on 2011/03/15 16:12 UTC
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Hello,

I have a service (statusme.com) where I let people know (for example) that their kid's soccer games are cancelled because of bad weather. We send out emails to the people who have registered.

I have a second server as a backup, (vps.statusme.com) and I've set up the application to send some of the email through the second server. But I'm getting complaints from various recipient SMTP servers that the email is considered spam. So I did some investigating, and it appears that they think my reverse DNS record isn't correct.

But when I look at it via various rDNS websites and instructions I found elsewhere on ServerFault, everything looks correct:

jb$ host -t a vps.statusme.com 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases: 

vps.statusme.com has address 66.84.8.246

jb$ host -t ptr 246.8.84.66.in-addr.arpa 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases: 

246.8.84.66.in-addr.arpa domain name pointer vps.statusme.com.

I'm confused about what I'm doing wrong. Thanks for any suggestions.

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