I am unable to SSH into an existing ESXi server. I have a user which is in the "root" and "users" group and is able to connect via vSphere. However after enabling "Remote support (SSH)", attempting to connect by putty and entering my username/password when prompted I am presented with an "Access Denied" message.

I have run through the options presented at this KB article to no avail. I have taken down the firewall on the machine (it is remote) temporarily to check if this helped - no change.

The username/password are definitely correct and I can obviously get connectivity if I am presented with the username/password prompt.

I am at a bit of a loss what else I can try.

Thanks all