EMC CX3-10c Fault Condition won;t clear

Posted by ITGuy24 on Server Fault See other posts from Server Fault or by ITGuy24
Published on 2013-10-17T20:00:00Z Indexed on 2013/10/17 21:58 UTC
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We have an old CX3-10c from Dell that had both Standby Power Supplies (SPS) fail. This obviously caused a fault on the system and disabled the cache. We have replaced the SPS's and they test fine as do all other components. Problem is there is still a fault on the "Enclosure SPE [SPE3]" despite all the component in the enclosure showing as good.

I was on the line with Dell Gold support for 3 hours yesterday, they have had me restart the SPs multiple times, as well as reseat the power supplies, even shutdown the system completely and power it back on. All to no avail. Fault remains and cache cannot be re-enabled so long as the Fault is present.

Any suggestions on clearing this erroneous fault?

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