Webcast with Brian Griffin, Ancestry, 2013 Winner 10 Best Web Support Sites

Posted by Tuula Fai on Oracle Blogs See other posts from Oracle Blogs or by Tuula Fai
Published on Sat, 2 Nov 2013 16:46:57 +0000 Indexed on 2013/11/02 22:06 UTC
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The web is one of the fastest growing channels for providing service, support and information, as seen in The Service Council's (TSC) latest multi-channel research survey. Join TSC's Chief Customer Officer Sumair Dutta as he shares key findings from his current customer experience research from over 200 organizations.

Sumair will be joined by Brian Griffin, Senior Program Manager, Global Support Experience, Ancestry.com who will show how Ancestry is using the web as a powerful tool to enhance self-service opportunities and increase customer engagement.

Smarter Web Service Educast

Thursday, November 14th

2 pm ET / 11 am PT



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