Oracle Knowledge products offer simple and convenient ways for users to access knowledge contained in corporate information stores. With Oracle Knowledge Training, you learn how to utilize tools that improve customer service and satisfaction by helping customers find more relevant answers to questions online or from a service agent guided by a scalable knowledge management platform.

The following courses have been scheduled at Oracle in Utrecht:

Oracle Knowledge Overview Rel 8.5 (1 day)

Learn the technical architecture of Oracle Knowledge at a high-level and the key technologies including InfoCenter, iConnect, Search, Information Manager, Answerflow and Analytics.

Dates: to be scheduled

Knowledge Technical Architecture and Configuration Rel 8.5 (5 days)

Learn to implement and maintain Oracle Knowledge’s core technologies through hands-on exercises including Intelligent Search, Information Manager, iConnect, AnswerFlow and Analytics.

Dates: 13-17 January 2014 (afternoon/evening)

Location: Live Virtual Class

Knowledge Content Administration Rel 8.5 (2 days)

Learn to implement, use and manage knowledge and content creation with Oracle Knowledge Information Manager.

Dates: 4-5 December 2013

Location: Utrecht, The Netherlands

Knowledge Analytics Rel 8.5 (1 day)

Learn KPI analyses and how to close gaps using reports and tools provided in Oracle Business Intelligence Enterprise Edition.
Dates: 6 December

Location: Utrecht, The Netherlands

Remember: your OPN discount is always applied to the standard prices shown on the Oracle University web pages.

For assistance in booking, scheduling requests and more information contact the Education Service Desk:

eMail: [email protected]

Telephone: +31 30 66 27 675