Is there a way to force spam-filter to change their policy or remove them as recognized spam service?

Posted by Alvin Caseria on Server Fault See other posts from Server Fault or by Alvin Caseria
Published on 2014-08-22T02:32:23Z Indexed on 2014/08/22 4:22 UTC
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spam-filter

As per mxtoolbox I got 1 blacklist still active for quite sometime now.

UCEPROTECTL1's is running on 7 day policy since last spam mail. This is too strict compared to the 98 other spam filters out there as per mxtoolbox. (Or at least to the other 4 that detected the problem)

I have no problem with our e-mail since it is hosted locally. But our domain is hosted outside the country and it run on a different IP. I contacted them but since it is the spam-filter's rule, there's nothing to be done but wait.

I do believe services like spam-filters should at lease be bounded by guidelines and standards for this matter. Otherwise problem on delivering valid (after the fix) e-mails will be disastrous.

Is there a way to force UCEPROTECT to change their policy or remove them as recognized spam service? Apart from contacting them in case they do not answer.

Currently they are charging for fast removal if you pay by PayPal.

I'm still looking for guideline/standard on how they should operate regarding this matter. Appreciate the help.

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