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Articles indexed Thursday March 22 2012

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• creating decision tree based troubleshooting documentation?

  - by Joseph

  We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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• Postfix Postscreen: how to use postscreen for smtp and smtps both

  - by petermolnar

  I'm trying to get postscreen work. I've followed the man page and it's already running correctly for smtp. But it I want to use it for smtps as well (adding the same line as smtp in master.cf but with smtps) i receive failure messages in syslog like: postfix/postscreen[8851]: fatal: btree:/var/lib/postfix/postscreen_cache: unable to get exclusive lock: Resource temporarily unavailable Some say that postscreen can only run once; that's ok. But can I use the same postscreen session for both smtp and smtps? If not, how to enable postscreen for smtps as well? Any help would be apprecieted! The parts of the configs: main.cf postscreen_access_list = permit_mynetworks, cidr:/etc/postfix/postscreen_access.cidr postscreen_dnsbl_threshold = 8 postscreen_dnsbl_sites = dnsbl.ahbl.org*3 dnsbl.njabl.org*3 dnsbl.sorbs.net*3 pbl.spamhaus.org*3 cbl.abuseat.org*3 bl.spamcannibal.org*3 nsbl.inps.de*3 spamrbl.imp.ch*3 postscreen_dnsbl_action = enforce postscreen_greet_action = enforce master.cf (full) smtpd pass - - n - - smtpd smtp inet n - n - 1 postscreen tlsproxy unix - - n - 0 tlsproxy dnsblog unix - - n - 0 dnsblog ### the problematic line ### smtps inet n - - - - smtpd pickup fifo n - - 60 1 pickup cleanup unix n - - - 0 cleanup qmgr fifo n - n 300 1 qmgr tlsmgr unix - - - 1000? 1 tlsmgr rewrite unix - - - - - trivial-rewrite bounce unix - - - - 0 bounce defer unix - - - - 0 bounce trace unix - - - - 0 bounce verify unix - - - - 1 verify flush unix n - - 1000? 0 flush proxymap unix - - n - - proxymap proxywrite unix - - n - 1 proxymap smtp unix - - - - - smtp relay unix - - - - - smtp showq unix n - - - - showq error unix - - - - - error retry unix - - - - - error discard unix - - - - - discard local unix - n n - - local virtual unix - n n - - virtual lmtp unix - - - - - lmtp anvil unix - - - - 1 anvil scache unix - - - - 1 scache dovecot unix - n n - - pipe flags=DRhu user=virtuser:virtuser argv=/usr/bin/spamc -e /usr/lib/dovecot/deliver -d ${recipient} -f {sender}

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• Windows Home Server Passwords Do Not Match [closed]

  - by Ben Fulton

  I have a Windows Home Server that chunks along just fine most of the time. I've never bothered to put it on a GPS and so it's vulnerable to power outages that happen a few times a year. This most recent time, it came back and seemed to be fine, but whenever I try to access a shared folder I get "Passwords do not match". They matched before the power went out, and I couldn't update the WHS password since I apparently didn't know the old one. How do I fix this?

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• Login box not shown on Ubuntu

  - by Alexandre

  I've installed Ubuntu 10.04 (64bit) as a guest OS in VirtualBox, using Windows7 Professional (64bit) as host. After Ubuntu install, I did installed Xfce4 (sudo apt-get install xfce4). Logged in using a Xfce session, and when I logged out, I couldn't see the login box anymore, only the regular gnome background from login screen. Then I restarted the virtual machine, and now I'm not able to see the login box anymore, only the gnome background. Does someone knows how to solve this? Thanks in advance Update: I've tried to use Xubuntu, that comes with Xfce. And I'm facing the same problem. As a common denominator from the two cases, now I see the problem arises after I've updated the system, and then installed curl (via apt-get), zlib (make process), git (make process). But I'm not sure this can be the cause for this ... Update: I isolated the problem. The bad guy is zlib, but I don't have a clue why. In fact, it does crash not only ubuntu and xubuntu, but also Debian (Yes, I've tested all). I'll keep this question in case someone have the same problem, but I think my initial question is not valid anymore.

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• How do I ask screen to behave like a standard bash shell?

  - by thornomad

  Just learned about the screen command on linux - it is genius. I love it. However, the actual terminal/prompt in screen looks and behaves differently than my standard bash prompt. That is, the colors aren't the same, tab completion doesn't seem to work, etc. Is there a way I can tell screen to behave just like a normal (at least, normal as in what I am used to) bash prompt ? Additional Information I am connecting via ssh from a Mac (Terminal) to a headless linux box (Ubuntu). After logging in, I have TERM=xterm-color and when I run screen I have TERM=screen. Am going to try the suggestions below to see if I can change the $TERM value first.

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• SSH tunnel for socks5 proxy is slow with concurrent load

  - by RawwrBag

  I ssh to a remote AWS server using Ubuntu. I use ssh's port forwarding capabilities to do this. I have tried forwarding a dynamic port (ssh -D) or a single port (ssh -L with dante running as a remote socks server). Both are equally slow. I also tried different ciphers (ssh -c). Concurrent TCP connections pretty much do not work. For example, I can go to speedtest.net and start a test (which is fairly fast, probably maxes out my line speed) and if I try and do anything (i.e. load google.com) while the test is still running, all the additional connections seem to hang until the speed test is over. I realize OpenSSH is single-threaded. Is this the problem? It doesn't even show up on my top. Same goes for sshd on the remote server -- no processor hit. Is there anyway to bump ssh performance or should I step up to OpenVPN or something better suited for this?

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• decrypting AES files in an apache module?

  - by Tom H

  I have a client with a security policy compliance requirement to encrypt certain files on disk. The obvious way to do this is with Device-mapper and an AES crypto module However the current system is setup to generate individual files that are encrypted. What are my options for decrypting files on-the-fly in apache? I see that mod_ssl and mod_session_crypto do encryption/decryption or something similar but not exactly what I am after. I could imagine that a PerlSetOutputFilter would work with a suitable Perl script configured, and I also see mod_ext_filter so I could just fork a unix command and decrypt the file, but they both feel like a hack. I am kind of surprised that there is no mod_crypto available...or am I missing something obvious here? Presumably resource-wise the perl filter is the way to go?

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• Combine several locations with regex in nginx

  - by AlexAtNet

  I dynamic number of Joomla installations in subfolders of the domain. For example: http://site/joomla_1/ http://site/joomla_2/ http://site/joomla_3/ ... Currently I have the follwing config that works: index index.php; location / { index index.php index.html index.htm; } location /joomla_1/ { try_files $uri $uri/ /joomla_1/index.php?q=$uri&$args; } location /joomla_2/ { try_files $uri $uri/ /joomla_2/index.php?q=$uri&$args; } location ~ \.php$ { fastcgi_pass unix:/var/run/php5-fpm/joomla.sock; ... } I'm trying to combine joomla_N rules in one: location ~ ^/(joomla_[^/]+)/ { try_files $uri $uri/ /$1/index.php?q=$uri&$args; } but server starts to return index.php as is (does not call the php-fpm). It looks like the nginx stops the processing of the regex rules after the first match. Is there any way to combine this rules with something like regex?

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• Varnish returning 503, FetchError (could not get storage)

  - by Archan

  On the current setup we're running into a problem with Varnish, we're running a CentOS 5.7 x86_64 xenpv, with Cpanel WHM, hosted at VPS.net. Sometimes we will recieve a Guru Meditation from Varnish, and when we look in the varnishlog with the following command varnishlog -d -c -m TxStatus:503 it returns output similar to the following: 15 VCL_call c recv 15 VCL_acl c NO_MATCH devs 15 VCL_return c pass 15 VCL_call c hash 15 Hash c **** 15 Hash c ************* 15 VCL_return c hash 15 VCL_call c pass pass 15 Backend c 12 default default 15 TTL c 1835862523 RFC 0 -1 -1 1332454056 0 1332454055 375007920 0 15 VCL_call c fetch hit_for_pass 15 ObjProtocol c HTTP/1.1 15 ObjResponse c OK 15 ObjHeader c Date: Thu, 22 Mar 2012 22:07:35 GMT 15 ObjHeader c Server: Apache/2.2.21 (Unix) mod_ssl/2.2.21 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_fcgid/2.3.6 15 ObjHeader c X-Powered-By: PHP/5.3.9 15 ObjHeader c Expires: Thu, 19 Nov 1981 08:52:00 GMT 15 ObjHeader c Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 15 ObjHeader c Pragma: no-cache 15 ObjHeader c Content-Type: text/html; charset=utf-8 15 ObjHeader c X-Cacheable: NO:Cache-Control=private 15 FetchError c chunked read_error: 12 (Could not get storage) 15 VCL_call c error deliver 15 VCL_call c deliver deliver As far as I have could gather, we could try increasing the nuke_limit, but currently we have a nuke_limit of 500, and when running varnishstat -1 -f n_lru_nuked we "only" get a total of 1031, even though we have seen the error happen on several pages. When we then run top to see how much memory Varnish is using, it only shows that it is using 763m, although we've set it to be allowed to use 1200m. Any ideas of what the problem can be?

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• Moving a site from IIs6 to IIS7.5

  - by Sukotto

  I need to move a site off of IIS6 (Win Server 2003) and onto IIS7.5 (Win Server 2008) as soon as possible. Preferably tomorrow. The site itself is a delightful mix of classic asp (vbscript) and one-off asp.net (C#) applications (each asp.net app is in its own virtual dir and has a self-contained web.config). In case it's relevant, this is a sort of research site made up of 40 or 50 unconnected microsites. Each microsite is typically a simple form allowing a user to submit a form, which then runs a Stored Proc on a sqlserver db and displays a chart and/or table of the results. There is very little security to worry about. The database connection info is in a central file (in the case of the classic asp) or app's individual web.config (lots of duplication there) To add a little spice to the exercise... I have no idea how to admin IIS The company no longer employs the sysadmin or the guys who set this thing up. (They're not going to employ me much longer either but my sense of professional pride does not permit me to just walk away from this task). The servers are on mutually firewalled networks and I have to perform a convoluted, multi-step process to copy anything from one to the other. Would someone please point me to a crash-course tutorial for accomplishing the above? I have: a complete copy of the site's filesystem on the new box installed the 3rd party charting tool on the new system a config.xml file from the "all tasks - save configuration to a file" right click menu. There doesn't seem to be a way to import it on the new system however. The newer IIS manager has a completely different UI and I'm totally lost. Please help.

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• Application deployment with Puppet

  - by michaeltwofish

  I'm new to Puppet and while I've been using *nix systems for many years, I've never worked as a sysadmin or in ops. I'm currently writing Puppet manifests for hosting a set of (PHP/MySQL/MongoDB, code in git) web applications. Clearly Puppet needs to have some knowledge of the actual applications because I'll set up a virtual host for each one, but I'm not sure whether Puppet should be managing things like code deployment and database creation. Is Puppet an appropriate tool for application deployment? If not, can you recommend a more appropriate tool?

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• Change Envelope From to match From header in Postfix

  - by lid

  I am using Postfix as a gateway for my domain and need it to change or rewrite the Envelope From address to match the From header. For example, the From: header is "[email protected]" and the Envelope From is "[email protected]". I want Postfix to make the Envelope From "[email protected]" before relaying it on. I took a look at the Postfix Address Rewriting document but couldn't find anything that matched my use case. (In case you're curious why I need to do this: Gmail uses the same Envelope From when sending from a particular account, no matter which From: address you choose to use. I would prefer not to disclose the account being used to send the email. Also, it messes with SPF/DMARC domain alignment - see 4.2.2 of the DMARC draft spec.)

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• Silent and scripted install of CPAN and Perl modules?

  - by Mikael Grönfelt

  I need to install CPAN and some Perl modules automatically in a Scientific Linux (RHEL) installation script. Unfortunately the specific modules I want (at least one of them) cannot be found as RPM:s as far as I've seen. So I need to install CPAN, configure it automatically (or with a config file) and then install the wanted modules (including dependencies) automatically as well. This doesn't seem like a very unusual requirement, but I haven't seen any really good documentation on this. The problem is that whenever CPAN is launched for the first time an interactive configuration runs. Can this be skipped somehow? And how do I launch module installations directly from the command line?

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• Perl script and out of memory errors

  - by Kevin

  We have a midsized server with 48GB of RAM and are attempting to import a list of around 100,000 opt-in email subscribers to a new list management system written in Perl. From my understanding, Perl doesn't have imposed memory limits like PHP, and yet we are continuously getting internal server errors when attempting to do the import. When investigating the error logs, we see that the script ran out of memory. Since perl doesn't have a setting to limit the memory usage (as far as I can tell) why are we getting these errors? I doubt a small import like this is consuming 48GB of ram. We have compromised and split the list into chunks of 10,000, but would like to figure out the root cause for future fixes. This is a CentOS machine with Litespeed as the web server.

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• Install RT Failed: DateTime >= 0.44 ...MISSING

  - by javano

  I am trying to install RT-4.0.5 (Request Tracker) but I keep getting the following output; $ make fixdeps <output cut> SOME DEPENDENCIES WERE MISSING. CORE missing dependencies: DateTime >= 0.44 ...MISSING make: *** [fixdeps] Error 1 The full output is here (it's quite long); http://pastebin.com/raw.php?i=Tn7GrkYw $ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 8.04.4 LTS Release: 8.04 Codename: hardy $ perl --version This is perl 5, version 14, subversion 2 (v5.14.2) built for i686-linux $ cpan --version /usr/local/bin/cpan version 1.57 calling Getopt::Std::getopts (version 1.06 [paranoid]), running under Perl version 5.14.2. [Now continuing due to backward compatibility and excessive paranoia. See ``perldoc Getopt::Std'' about $Getopt::Std::STANDARD_HELP_VERSION.] Nothing to install! I can't see why this is a problem; $ cpan DateTime Going to read '/root/.cpan/Metadata' Database was generated on Thu, 08 Mar 2012 16:11:26 GMT DateTime is up to date (0.72).

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• Can't run command with sudo, even with the full path, I got an error

  - by Keating Wang

  the command starling is /home/keating/.rvm/gems/ruby-1.9.2-p290/bin/starling when run starling, get the error Permission denied when run rvmsudo starling, works well when run sudo starling, get the error sudo: starling: command not found when run sudo /home/keating/.rvm/gems/ruby-1.9.2-p290/bin/starling, get the error: /home/keating/.rvm/rubies/ruby-1.9.2-p290/lib/ruby/site_ruby/1.9.1/rubygems/dependency.rb:247:in to_specs': Could not find starling (>= 0) amongst [minitest-1.6.0, rake-0.8.7, rdoc-2.5.8] (Gem::LoadError) from /home/keating/.rvm/rubies/ruby-1.9.2-p290/lib/ruby/site_ruby/1.9.1/rubygems/dependency.rb:256:into_spec' from /home/keating/.rvm/rubies/ruby-1.9.2-p290/lib/ruby/site_ruby/1.9.1/rubygems.rb:1229:in gem' from /home/keating/.rvm/gems/ruby-1.9.2-p290/bin/starling:18:in' I really want to run the command with sudo, because the error above is the same as running rvmsudo service starling start(I had set starling as a service of the os)

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• Firefox: Clear History Is SUPER EFFECTIVE?

  - by acidzombie24

  I'm seeing a performance problem on certain sites (like gmail) which clearing the history should not affect. Is this a website problem or a firefox problem and what can i do to fix it w/o clearing my history? Also as a webdeveloper i am interested in how to make this happen (or not happen). I'm using firefox 8 and i confirmed the problem by copying my profile to firefox 11 (portable). To reproduce go to gmail.com and sign in. Have your task manager open. Once you click signin or hit enter gmail will bring up your emails. Keep your eye on the CPU usage. I checked and right now on this machine its using all my CPU for 22seconds!!!! Yes. 22 seconds. Once i cleared my "browser & download history" Its <6seconds. WTF. I have no idea why or how the size of history and CPU usage when loading up gmail are correlated. I have firefox setup so it never clears the history. But... 22seconds is a disaster. Can someone explain why this is happening or a fix that isnt clearing my history? I tried visiting a few websites and only gmail eats up that much CPU. Most websites only take <5sec of max CPU. So maybe this is a gmail problem? Or a firefox problem that gmail happens to hit? I still dont understand why it happens. -edit- I forgot to mention places.sqlite is 90mb. I dont think that matters. I have a sqlite file 400mb which is pretty much 2 large tables. It has no performance issues

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• Anyone knows an IMAP proxy, single client to multiple servers?

  - by Didier Trosset

  I am looking for an IMAP proxy that would allow me to use it as a single server from my mail reader. But behind the scenes, I'd like this proxy to act as a client to my 3 email accounts IMAP servers transparently. In the end, I want my mail client to show a single INBOX with all the mail from the 3 servers'INBOXES. +-- IMAP --> MailServer0 MailClient -- IMAP --> PROXY --+-- IMAP --> MailServer1 +-- IMAP --> MailServer2 Anyone knows about such a piece of software?

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• Using AHK PostMessage to send WM_WININICHANGE to Program Manager

  - by SaintWacko

  I've written a script which updates an environment variable, but I need to tell Program Manager to update the computer's programs with this new information. I was given this as the API call that is made within another program to cause this: ::SendMessage(::FindWindow("Progman", NULL), WM_WININICHANGE, 0L, (LPARAM)"Environment"); I am attempting to translate this into an AutoHotKey PostMessage call, but I'm doing something wrong, as it isn't working. Here's where I've gotten so far: PostMessage, 0x1A,, (LPARAM)"Environment", "Program Manager" Here are the AHK resources I've been looking at to do this: List of Windows Messages Send Messages to a Window or Its Controls PostMessage / SendMessage And here are the resources that I used to figure out the original API call: SendMessage function WM_WININICHANGE message Can anyone help me figure out what I'm doing wrong?

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• Rotate monitor to portrait on Windows Server 2003 with ATI card

  - by user10179

  Does anyone know if it is possible to rotate a monitor from landscape to portrait mode on Windows Server 2003 32-bit with an ATI video card? According to Dell's site, I should be able to rotate my Dell P2310H monitor by installing drivers from their website, but they don't have drivers for Windows Server 2003. I let Windows Update search for the driver (with the driver CD that came with the monitor in my drive) and it did install drivers, but I still don't see any options for rotating. Some people say that the ATI Catalyst Control Center allows for monitor rotation, but I've never been able to run that software on Windows Server 2003. A google search reports that others have the same problem. Has anyone successfully figured out how to rotate a monitor on Windows Server 2003 with an ATI card?

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• How to switch off the monitor when mouse reaches the edge of the screen?

  - by evgeny9

  I have 2 computers at home (Windows XP and Windows 7), but one monitor for both of them. They are connected to this monitor using different interfaces: DVI and VGA. I'm also using one keyboard and one mouse to control both PCs with the help of Synergy or Input Director. But I still need to manually switch between monitor interfaces. I wonder, if there's some way (software) that will switch this interfaces (turn off the monitor), when reach the edge of the screen with the mouse. Until now I found several answers, which help to avoid pressing hardware buttons, but still can not do the job automatically based on mouse pointer coordinates. Thank you.

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• Silent install of Japanese Language Pack in Win7

  - by Doltknuckle

  Every year, due to re-imaging, I am forced to find a way to install the Japanese language pack on a collection of 30 computers. Each year I look for a way to automate this process, and each year I am forced to do this manually. Maybe this year will be different. Has anyone had any luck with installing and configuring far east language support for windows 7 without user interaction? I have already downloaded kb972813 and have a way to get it out to the computers. What I normally do is this: Run the EXE, use the default settings. Open up language settings and create the JP keyboard. Configure the language bar settings. Copy settings to default user. Delete the local user cache. Sign the different user accounts in to make sure that the default settings are correct. This whole process takes about 10 minutes, multiply that out by 30 machines and you are looking at a 5 hour process. If I can log into all of the computers at once, I can normally cut that down to about an hour. Any ideas would be appreciated. Thanks in advance

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• How to add in in appendix page numbers separately from the regular heading page numbers

  - by O_O

  I had regular page numbers on my Microsoft Word 2007 document at the bottom center of my page, starting from 1 from Insert tab Page Number Bottom of page Plain Number 2. I added an appendix with Heading 6 and followed the instructions from http://support.microsoft.com/kb/290953 to create separate page numbers just for the appendix, i.e. A-1, A-2, B-1, B-2, etc. The Page Number Format configuration I did is here: ]When I try to set this however, it changes all of the page numbers to this format, even the ones that aren't from heading 6 (meaning it changes the non-appendix content to this page number format). Here's another example: 1 Heading1 has page number A-4 (note it starts at A-1 at the title page) ... Appendix A has page number A-12 I would like to change it so that 1 Heading1 has page number 4 (note it starts at 1 at the title page) ... Appendix A has page number A-1 Anyone know why this is happening? Thank you!!

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• How can I install Java SDK on Windows 7 without messing up the system?

  - by robert_d

  I've installed Java SE Development Kit 1.6.0_31 32bit on Windows 7 64bit system, but this installation messed up my system, e.g. when I start Google Chrome I get error Your preferences can not be read Visual Studio 2010 after launching shows error that The Application Data folder for Visual Studio could not be created The shortcut to the Downloads folder in Windows Explorer no longer works. BTW this is pretty clean install, on other occasions after Java installation I had problems like this http://forums.techguy.org/windows-vista/808717-solved-c-windows-system32-config.html Is there a way to install Java SDK without messing up Windows 7? Or maybe this mess can be cleaned up after installation of Java, but how?

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• Improve speed of "start menu" in Linux Mint 10 - Ubuntu 10.10 derivative

  - by Gabriel L. Oliveira

  I have a global menu (including application, administration and system tabs) that is taking too much time (for me) to load (about 2.5 seconds). Of course, this time is taken only during first start. After it have loaded, next times are better ( less than 0.2 miliseconds) The menu was taking more time before (about 5 seconds), and I found that was because of the 'Other' part of the menu, that included many applications installed with Wine, so I removed all of them (I didn't need them at all). I have a "normal" knowledge of programming, and I think that the process of starting the menu for the first time has some kind of "cache function", that tries to find which apps are present that need to be placed under menu to be shown to user. But didn't found this function so that I could analyze in details what he is doing (if searching for files under "~/.local/share/applications" or anything else). Also, I found that hitting "Alt-F2" also fires this "cache function", because after waiting it to load, the process of opening the menu took less than 0.2 miliseconds. So, could anyone help me in order to reduce this time? I found on internet that some user could reduce the time by resizing the icons of applications. But found here that most of my icons are already at 25x25 size. Any other idead? Maybe a multiprocess to load it, or include it under startup... don't know. Ps: Sorry if this is an awkward question, but I just do not like waiting for things to happen, and think that this process should be smoother than it's now. Also, thanks in advance!

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